Trash Tech provides residents and businesses of Pennsylvania, Delaware & Maryland with a local haule See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
755 Governor Lea Rd, New Castle, DE 19720
Service is horrible, the trucks are always breaking down.
I want to thank Joann for her help and great customer service
Didn’t pick up recycled material on Monday. Called and they said they would get it on Tuesday… it’s now Thursday and still not picked up.
It has been 4 WEEKS SINCE THEY LAST PICKED UP THE TRASH
Very unreliable service; as others have experienced, several missed pick ups and poor customer service. Cancelled service and requested a refund, which they promised but failed to do.
***Edit*** I did finally get my refund
Cancelled their service a month ago. The Recycling can is still siting waiting to be collected. Steer clear of these scrubs.
Quality of care and service. Picking up trash off the road left behind. Not the first time and won’t be the last.
Been waiting a month for them to pick up trash cans they said they were coming for. Poor service when we had them and poor service at the end.
They didn’t pick up my trash multiples times in the past month and today I walked outside to find them on the phone throwing my trash around on the street. I asked them to stop being so rough with the trash because it would spill and they yelled at me!! And of course, it did spill and they drove away without picking any of it up!
They are unreliable. All I did was call constantly . Ask when they are picking up my trash. Rude. Not worth the headaches. Nasty customer services.
Outstanding customer service by Tammy Rhoads! Excellent professionalism and commitment to solving my issues. Thank you Tammy!
Trash truck going down I-95 had tons of trash flying out of it, hitting my car and almost causing several accidents. Driver didn’t look or care that trash was flying everywhere. It was disgusting.
This company is the worst trash company yet…they never take the whole trash it’s like they say nope too heavy just leave it…well I’ve had it come grab ur cans because I’m done with ur company…I will be switching trash companies as soon as possible
Horrible service. Don’t bother calling they just give you the run around. Ordered a 2nd can a month ago. Still don’t have it. Nothing but lip service from the company. If any company deserves to go out of business its trash tech.
Phone call with Joanne. Super nice and helpful in these crazy times. Thanks
ZERO STARS. BEWARE! THEY DO NOT PICK UP CONSISTENTLY AND YOUR TRASH WILL SIT OUSIDE FOR A WEEK —THEY SKIP PICKUPS AND THEY PICK UP DAYS LATE. DO NOT USE
Don’t call customer service. All they do is tell you whatever they need to to get you off the phone true or not. If the don’t like your call or you ask to speak to a manager the dump you to a voicemail
Can’t subtract stars. THE WORST COMPANY EVER.
Great service. They even took a couch away from the curb for me once. I’ve never had a problem with Trash Tech and have used them for the past 2 years
Have had service for one month and only 1 time have they picked up our trash without numerous phone calls! Customer service is a joke! If I could give them zero stars I would!
The have skipped 3 times in the last 2 months and the one time they did come they took 3 of my trash cans I called them they advised they would replace them, waited a couple of weeks no word on where my cans were when I called them back …
Very good, first time I tried out the service representative Joanne was very helpful and took her time to explain the services into detail.
Just spoke to Joanne in customer service. She helped me bring down my payment. Very kind person.
I pay for trash and recycle pickup, however I noticed them throwing all the trash in the same truck. I called to question and they said they only do that if the recycle truck is broke down. However I watch them every week throw my recycles …
I spoke with Joanne in customer service she was very friendly and helpful she also made me aware the service that can be offered I am now ready to be a customer
The driver for my neighborhood in Elkton, MD blew his horn at cars in the neighborhood and passed them on double lines. The speed limit of the neighbor hood is 15 and the main road is 30. Multiple complaints and calls have been made but the driver continues to drive erratically.
Unreliable trash pick-up & WORST customer service, ever!!! Office staff is very rude and condescending. Route Crews leave a mess, every time that they do show up. …
I have always had good service. The people at the office are friendly and address anything I need. I have ordered dumpsters from them which come out and are picked up in a timely manor. Their rates are reasonable and at this time I have no complaints.
I will say this,they work hard to get your trash picked up but the customer service is not very nice so with that being said I won’t be dealing with Trash Tech due of their attitude with customer service and what trash company I deal with now Trash Tech is none of your business.
Disappointed in this company. They we okay until last week when I saw them take 3 donation boxes from my driveway that were clearly marked as donations and not near the recycling or trash. Very upset that now my donations are trash that could have been used by someone who needed them.
Terrible trash company. Missed pickups and then never return phone calls. Also when they have picked up our trash they’re extremely messy, leaving spilled trash in my yard and even my neighbors yard one time. If you’re looking for a trash company don’t go here. Trust me.
I Would Rather Take My Trash to the Landfill my self every week for more money then to deal with this company
My customer service interaction with Joann today was pleasant and helpful. She’s a wonderful asset to the team 👏 …
This company not only DOES NOT know how to speak to others, Nor can they keep a SCHEDULED appointment. Wife and I schuduled big trash, STILL WAITING. Got the old we’ll send someone out!
Stay away from Trash tech, I’m cancelling them for good. They will not pick up all your trash, never tell you that you have to call if it’s a lot , and then imply that you’re lying when you call. I’m done with them, they have horrible customer service.
I have never really had a problem until this last week. We forgot to put out the trash. My husband heard him at neighborhood …ok rd and ran out quick as hes heading down our drive wat to the end …our driver goes right by him. …
They are constantly missing pick ups. they leave the can in the middle of the drive way. which is not were they got it from
Although the ladies in the office are a delight to speak to the service itself is unfortunately horrible, we have had to call every single week for our trash not being picked up. It’s becoming more of a task for US and it’s not worth the hassle.
Absolute garbage! They never pick up the trash, when you call for a “service ticket” the girl laughs and says yeah ill see what i can do. Which is NOTHING! Dont waste your money!
Well let me see, I got there service 3 weeks ago. They came out the 1st week but not week 2 or week 3 ane I called over and over and was told they will definitely be out, well guess what never showed so now I have to load everything up and go to the landfill.
We were switched to Trash Tech when they took over Troy Sanation and were happy with them for several months, until the occasional missed pick ups started occuring. Calling customer service requires leaving 3-4 messages over the course of a …
They were supposed to pick up the trash recycle on Tuesday it is now Saturday when I called they said that it would get picked up yesterday and it’s still sitting here I would not give them my money it’s not worth the headache and they are …
I don’t understand the bad reviews. I switched to Trash Tech a year ago and have had nothing but good service! The rates are fair and service is so much better than the previous company I was using.(My neighbors still using the previous company just had trash pick up on Saturday…. their day is Wednesday)
Didn’t pick up trash again.. Every time I call the lady tries to blame it on me. Prices keep going up, trash pick up keeps getting delayed and missed. Customer service never existed. Can’t see me paying for another quarter.
Service has gotten worse over last year. Truck recently two days late each week. Have to call in and told trucks are broken down or could not finish route… Then get more trucks…asked to speak to supervisor…never available, nor will they call back….
Not sure why so many negative. Nothing but great service from Trash Tech. Always on time and pick up everything we put out. Bulk pick up is an extra fee but very reasonable and never an issue.
One of this company’s employees backed into my car twice with a trash truck as I was stopped behind them, destroying the front of my vehicle and making it difficult to open both the driver and passenger side door. When he realized this he …
Skipped our pick up over four times- our entire development- without any apology, refund, or credit. The office staff is very rude.
Each week I get skipped. Getting worse and worse. Now it’s going on 2 days late.
I think they are trained to lie to there customers. They will miss picking up your trash then tell you someone will be there to pick it up that day and that usually doesn’t happen.That is my only complaint.
Guess I’m just another one that is unhappy here. Constant missed pickup days. Same lame, driver got hurt so we couldn’t make it excuse. And a week goes by without anyone coming to pickup the missed pickup. …
If I could give this company 0 stars I would. We have had them for about 3 months now and have only gotten our trash picked up about 4-5 times. They never come because apparently their trucks are always broken down or they come up with some …
HAHAHA They are the most unprofessional, insincere and ridiculous company I have ever had to deal with.
We are constantly skipped the once-a-week pick up. We were skipped last week …
Constantly have to call to have your garbage picked up, calling doesn’t help you get the same old there working on sending someone out, still waiting days later at times. Trying to give them the benefit of the doubt but just give me what I pay for.
This is the worse service ever. Moved out to Earleville only about a month. I paid for weekly service and get if I’m lucky get trash picked up twice in this month. Recycling been picked up once. Horrible company. No stars.
Just sat here and watched Trash Tech pick up my garbage and recycling. Unfortunately, they tossed both into the same truck. Why am I bothering to separate out my recycling if all Trash Tech does is mix them back together?
2nd week of service and they did not pick up the trash. They will not send anyone one out. No trash cans received in the last 16 days. Just verifying all other reviews. Beware!
I have two complaints about Trash Tech. One is that they leave my bin out on a major road and its going to get hit after servicing and the other is that my bill is astronomical. The service is good but when I hear the mixed amounts neighbors are paying this disturbs me. I want to stay but not at these prices.
I have not had any problems with this company until they have missed several trash pickups. This is not fair business practice especially after this company automatically debited their fee from our checking account and now we have to pay …
We no longer wished to use their services & have had to call SEVERAL times to have them pick up their trashcan. It is going on two months & SEVERAL phone calls later asking to speak to a manager with NO response! Customer service is …
Worst company to deal with. No large item pick up without an additional charge, and that charge is whatever they feel like $10, $15, $20, $25. We are moving and wanted cans delivered so it’s one less thing for us to worry about. $30 and the …
Safety issue: Broke a dish and left glass on road when loading trash on May 25. Called to request cleanup, was told operations would be notified. Called again 3 days later when not cleaned. Called 3rd time and was put thru to voicemail of Ops Mgr, Steve Sadler. Mailbox was full! Glass is still there a week later, Kennett Township, PA
If you are thinking of using Trash Tech, DON’T DO IT!!! They don’t pick up your trash when they are scheduled to do so and when you call they promise they’ll come and get it but they don’t. Sometimes for weeks at a time. They tell you every …
I signed up for new service with this company 17 days ago, and still have NO trash bins. They didn’t say anything about this when I signed up, but when I called a few days later, the rep said they don’t have any, and to put my trash in …
This is the second week in a row my trash hasn’t been picked up. Even when they do come on regular days, they are always late in the evening with pick up. My trash is falling out of the cans, between my neighbor and I trash.
This is the most unreliable trash collection service. I am canceling this service. I call to ask the reason it wasn’t picked up. The person on the phone says, the driver gets out and inspects the recycle cans , if you don’t have only glass and cans, they don’t pick up. If I could rate a minus one star I would.
I’ve been a Trash Tech customer for approximately a year and a half and don’t have a negative thing to say. The driver has always been polite and professional during my few interactions with him. They put the cans back neatly on the curb …
I have not had any problems with them. One time my trash was not picked up , I called them and they came later that evening and picked it up. A few weeks ago their truck broke down a few houses from me and they walked up the road and got my …
Terrible service provider and they do not show up to pick up our trash and or recycling consistently. Yesterday marks the 3rd time in the cycle they just didn’t show up and I’m stuck picking up the trash that blows down the street. Poor communication when trucks are broken or there are weather constraints. Would not recommend.
After our latest price hike the company has become trash itself. Come when they want, rude, inconsiderate and dont care if they leave trash everywhere. If you dont mind walking 2 house over to get your trash can back after they empty your …
Horrible customer service. They haven’t been into our neighborhood in over a week and just told us today they won’t be here till the end of the week. She hung up on me when I asked why I’m paying for a service that’s not being rendered. Trash sitting outside over a holiday weekend in the 90s not a great smell.
About a year ago I was looking to get trash and recycling service for my elderly parents. I contacted Trash Tech and they have been nothing short of fantastic from the get-go. I’ve had to change a few things and have had several questions …
Horrible. Unreliable. Trashy. Every one star review sums it up. They state they came by to pick up my trash on a Thursday they didn’t. After numerous phone calls and a promise of a Monday pick up.. nothing. I live in a nice neighborhood and …
Worst service ever. The seasons changed while my trash waited to be picked up. Over three weeks went by before they picked up, calling numerous times. Every time they swore they would be out that day, but all lies. Finally, when we asked …
I am not sure what all the negative reviews are about. I LOVE THE SERVICE. Professional. Nice Website. Pay online… I forgot to put my cans out at the end of my 80 ft driveway once and they walked up and got them both for me!! I was …
Trash Tech services are horrible! Had called several times . Talked with Stacy…She was very rude and sarcastic towards me. We are the ones paying for their service! Which they are lacking…Several times trash was never picked up…Just …
I have been with Trash Tech for a numerous amount of years and never had an issue, we are currently moving and they were wonderful about me changing my date of last pickup due to the weather, we were unable to be here. I do know that it …
This company started out great. Came out twice a week and picked up our trash and recycles. I think we started out paying $69 quarterly. Then they cut down to once a week pick up. That’s fine. Then the price went up to $79 quarterly. Then …
Great company to pick up your trash for sure, well unless you really need them to pick up your trash and yard waste. Does not matter when you put your cans out, its a 50/50 chance they will come by. I just dont understand and good luck with a someone actually answering the phone.
Just started service with Trash Tech. The customer service rep Joanne was very helpful with setup and providing me with information. Thank you and keep up the good work.
Started off great, then my trash pickup was missed a few times, and my quarterly price has increased significantly over the past 6 months. Customer service does not seem to care either way when you call.
It’s been a month since they were to pick up there cans since i dont want the service. I called the was they hung up on me.
Been with them for a month. Was billed 90 to setup and paid 110 to pay ahead. I have yet to get my trash picked up regularly or the recycling and I had to go with a different trash company. I have called 3 times for help.
Would provide 0 stars. Top 10 worst company I have ever dealt with. Inexplicably took my trash cans, from the top of my driveway at my garage door. Won’t return phone calls. I have reached out four times. No ETA on cans being delivered. No …
This business is horrible. Destroyed my yard and driveway with their rollback truck and will not return any calls to take responsibility for the damages they caused. They will NEVER have my business again and will certainly never be recommended by me.
We’ve had Trash Tech for 2+ years. They have always done a great job and provided excellent customer service!! I’ve had to call a couple times … those issues were taken care of immediately. Today I watched one of the workers run …
I wanted to say thank you for your great customer service I’m 72 when I call I am always treated with respect these are trying times and kindness is always appreciated
Called 3 times they did not call back nor pick up my trash and left my cans full over holiday weekend. Ever since trash tech bought my local company they have gone down hill time to start shopping around
Horrible. Trash pickups missed or days late. Cancelled service. Customer service hangs up on you. Use any other company but them.
Very unreliable trash service. Missed pickup for two weeks. Being a new customer I would think they would try to earn my business. Customer service is a bit rough. Poor communication. They don’t call back when they say they will and when …
Worst service ever, you go 1 to 2 weeks with no pickup’s, customer service reps are rude and wait times to call about no pickups are long
Pretty much same review all over again.. got trash service here. Because another company wouldn’t answer my calls. Was told to set the bags out for pick up Monday until they can get me cans.. I called and they said they would look into it and call me back. This company is now closed and i have bags of trash at my curb still..
We are new customers and have paid to have our trash picked up and it’s now been 3 weeks and nobody has picked up our trash or even given an answer as to why it hasn’t been picked up. I will be canceling my service.
Very poor customer service! Trash was not picked up on Thursday. Understandable…it was bad. No pick up Friday. No pick up Saturday. I called this morning. It was 20 minutes before someone actually answered! I asked when my trash …
Very bad communication ,not helping customers at all,they used my credit card without my authorization, they had on file that information,because the very first time when I signed up for this service via phone call, I paid the first quarter …
I left Trash Tech after about 3 years of service. I never had any issues but the price kept increasing. It increased three times, twice within the last 6 months. It’s affordable but I didn’t think constant increasing is right, especially …
Horrible company. Completely upset. When I called for the trash services the lady first told me they would come Wednesday. No show, called Later that day and they said they would come Thursday. No show. Called later that they day and they …
poor communication. prices raise while customer service declines. Lady in office hung up on me multiple times while trying to call and figure out why no one has picked up our trash. will be canceling.
Don’t use these people if you can avoid it! They are rude, unreliable, ignore customer complaints, and do not honor their contracts. I had paid for a quarter that went through the end of July. They sent a letter that they were raising …
Can never get them to answer their phone
Once its your turn on the wait list it cuts your call
Been trying to pay them and they just keep stacking fees on me
I dont even live where im trying to pay for and they keep charging me
Just started service with this company paid for the first quarter my first pickup was supposed to be on Monday 7/18/22 it is now Tuesday evening and trash still has not been picked up will be calling tomorrow to cancel the service and get my money refunded
Update (1/23/2020): Another Monday and another time Trash Tech does not pick up the trash. My trash and recycling are always set out the day before. On 1/20/2020 my recycling was picked up but the trash wasn’t. I called Monday afternoon …
Absolutely the worst customer service
Only pick up the trash every couple of weeks and charge an outrageous service fee …
I’ve used this company a long time and they were great until last week when things did not go as expected. Its the lack of responsiveness and inability to correct the problem that has me here NOT recommending them. Now seeing all the …
This company was great to begin with however things changed within the last 4-5 months. in March 2021 I requested a 2nd can to be delivered to my house so my extra trash wasn’t laying next to my current can. Trash Tech said it would be …
Terrible service, they have missed my pickup 4 times this year, every time I call, I’m always told drivers are still out but they never show. Prices keep climbing and I understand due to fuel costs and other expenditures, but we are paying for trash pick up and it’s not happening. Terrible company.
Couldn’t come down our street when it snowed to pick up our trash, but they came the same day for the recycling and many many other vehicles both personal and business came down that same day. …
Prices have changed 3 times within the last 2 years since I’ve had their services. They didn’t not notify me on the last price increase, and are now charging a “fuel surcharge” depending on the average price of fuel from the previous …
I wish I could give them negative 5 stars. When I started with this business, I was told I would receive Monday pick-up. In 6 months, I have received a Monday pick-up on one, ONE, occasion. They then tell me it’s my fault because I didn’t …
Didn’t pick up recycling…not uncommon. Waited on hold twice for over 20 min to rectify the situation. I was hung up on both times when I reached 1st in the queue. So frustrating. We’ll be making a change. Run for the hills if you get an ad from this amateur company.
This is the worst company I have ever dealt with. For the past six weeks I have had to call because they failed to pick up the trash. Even after calling g and being assured that it will be picked up they failed to. If I could give negative stars I would. Avoid these thieves at all cost
Don’t use this company. My card has been charged 1,261.94 a whole year later after they had an error and said they forgot to charge my card for a service(2dumpsters) over a year ago. Was,still no bill or invoice. There was NO refund for bad service
Jonathan was a pleasure to work with. He solved my issue and returned to follow up with the outcome. He was extremely efficient, courteous and reliable. Best person I have delt with. Thank you Jonathan.
Same issues as everyone else on here. They just don’t show up to pick up trash. People in the office say they will look into it and call back but don’t. I just moved into my house 2 weeks ago and still no one has returned my calls or …
We have used Trash Tech for several years. Their prices have consistently increased. We recently requested a bulk pickup. I called around 2:30 the day of the pickup to see if it was still on track, and was advised it was. They never showed. …
Very annoyed with their price increases with no notice to customers. Just a surprise bill for more than you were expecting. 11% increase one bill and then the following was an additional 17% increase. …
Been with them for a lengthy period. Their service is becoming very unreliable and the excuse is “the truck broke down”
For the first time I called trash tech and didn’t get answered with an attitude or rude customer service agent… Joanne is such a sweet personable customer service professional. It was a pleasure talking to her while she assisted me.
I see a lot of hate for this business on here. I have been using them for about 7 years now for their roll off dumpsters for my home remodeling business without any issues. The drivers are courteous, & always bring extra boards. The reason …
Really great staff! The Sales guy, Lou, is definitely the best one there. He knows what he’s doing and what I’ve heard, he’s been doing this a very long time. I’m surprised to see so many bad reviews about this company. I’ve never had an issue. Keep yup the good work!
Ive Been with Trash Tech for almost 4yrs and never had a problem. Their Customer Service rep Joanne is very friendly and very knowledgeable. I Would definitely recommend their services.
Have been with this company for 3yrs. They started out 78$ quarterly and picked up every Tuesday without any fail for over 2 1/2 yrs.. then all of sudden they start only picking up trash, then skipping a pick up, every week etc. this is …
Worst place I ever used they don’t pick trash up weekly the customer service is the worst I ever experienced. I went with a different service because my trash has been at the end of my driveway for over a week. Called to get refund and they …
Have been with Trash Tech for over two years. I loved this company for their promptness and returning the cans in an orderly fashion. The last several months, they have placed the cans so they completely block my driveway. Tonight I came …
I would have to agree with all of the other reviews for Trash Tech. Apparently there is no supervision or training of trash collection personnel. On numerous occasions they leave the can in the middle of driveway, spill recyclables all over …
Shameful and unethical. They don’t pick up your trash, and laugh at you. The phone woman Joanne is as nice as a rash on your face. Your business will go to zero.
This company is terrible. The drivers and CS staff are friendly, but service is completely unreliable. I have to call to get my trash picked up nearly every month.
Was on hold for 1/2 hour then got hung up on. They never pick up the recycling. I fired them today by certified mail.
Time to switch. Trash not picked up again.so do I drop my cans off now. Cancelled over a month ago n still sitting to be picked up. Make sure u get an email account closed. I did
Trash Tech has been unreliable the last few months and the customer service will tell you anything to get you off the phone. I have called several times about when my trash will be picked up and no one has had the courtesy to call or respond via email. I have been a loyal customer for 5 years.
My recycle has not been picked up for 2 weeks. I tried to call to arrange a pick up and was on hold and hung up on twice. Over an hour on hold. This is terrible service and unacceptable 😤 …
I canceled service with this company after a quarter and wished I could have done so earlier. There were issues with trash/recycling not being picked up almost every week. Like clockwork, after pick-up day, I’d have to call and ask my trash …
Seems to be the overall consensus with this “trash” company but I’ll post anyway…. I pay for weekly trash and recycling pickup however, that is not what I receive. Neither have been picked up in 3 weeks. When I call weekly to see what the …
1st week -3 days late picking up.
2nd week – I’m into 8 days now that garbage hasn’t been picked up.
They open at 8am but it’s 8:40 and voicemail says they’re closed on a Wednesday….SMH
I ordered service and only gotmpicked up once in a month they failed to pick up the other 3 weeks , after callign several times and speaking to Tammy and Joan who promised they would have the trash picked up immediately it never happened! i was told i would get refund and im still waiting! worst company i have ever dealt with
The worst trash company ever! We just moved to the area and we have had trash tech somehow missed our pickup 80% of the time. When I call, I get some excuse saying that the route got cut short or machines sometimes do not grab all the bags …
One of the worst trash services out there. My Garbage has been picked up 2 times in the last 3 months. If your considering Trash Tech keep looking for a smaller company that will do what they say. Patriot trash service and All County trash are good options.
Trash Tech is a rip-off. Go with literally any other trash company. They keep raising their rates but don’t even bother to come pick up my trash and recycling half the time. Rude customer service as well. Avoid avoid avoid.
When I originally started using Trash Tech pick up for me they were a great company the trash truck truck showed up and picked up the trash regularly and the recycle truck showed up every two weeks and picked up the recycle. However in the …
They are so unorganized at this company. We have to constantly remind them that our trash and yard waste was not picked up.
My trash and recycling pick up is good. But I have to call to get my yard waste picked up. When I called customer service, I spoke to Jonathan and he helped to get my yard waste picked. He cared that I had a problem and got me a quick resolution! Thank you Jonathan.
In dec.21 they forgot to except my payment from my bank ( direct pay) and tried to cancel my service ! I got that straight in Jan.22 . They fixed that. But since dec.21 their not picking up my trash weekly at one period of a few weeks they …
Have been with this company several years. Multiple times have had to call because of no trash pick up. Now it has been over two weeks since last trash pick up, have been calling every day and getting no results. Don’t waste your time with this company, they clearly don’t care about their customers.
you are better off burning your trash in your own front yard. That’s the kind of service that you’re going to get from this type of company. Lots of attitude, goads of mistakes, mishaps nonstop, but your bill will always be sent on time. …
We had an issue where our recycling was not picked up as scheduled. Called in and within an hour a truck came to collect. Jo Ann called later to follow up that everything was taken care. So appreciative that they stayed in communication and fixed the problem.
Misses a lot of pickups and when you call, they say they are aware and are doing it the next day. They never do. Overall, terrible to deal with. Absolute garbage (pun intended)
Trash Tech does a good job collecting our trash but the gas surcharge keeps going up while gas prices are coming down. If it goes up again next quarter we are going elsewhere.
This company is a joke. AVOID!!
I hope they go out of business. Cans repeatedly not picked up. IF… IF they notify that they missed your stop, they promise to come back around and never show up.
I just spent 3 hours on hold in order to leave a message that my trash hadn’t been picked up. Worst customer service I’ve experienced in 20 years at this location
Saw all the 1 Start reviews and said “It cant be that bad?” Well less then a year later I’m canceling. They are unreliable on pick up, an 0 communication.
Been with them for years. Just want consistent service or at least communicate when there are delays. I have no idea when my garbage will be collected these days. They fail at basic expectations and reliability.
Worst service I’ve ever seen. Don’t give your money to these people. Trash is never picked up on time, no one will answer the phone to help. Emails go unanswered. Frustrating that I have to dedicate so much of my time just to get the trash picked up that I paid for
Worst company ever! When I started with the company I didn’t recieve my recycling bin for 2 mo. For the 1st month my trash didn’t get picked up & the customer service reps could do nothing. They issued a 1 mo credit in my opinion should of …
Prices keep rising for the terrible service provided. It’s Thursday and trash day was Wed, my trash has not picked up. When they do pick it up, there’s particals… somehow left all over the ground. Prices going up obviously due to inflation everywhere but that’s no excuse for the poor service.
Cancelled Service. customer Service reps are rude and not hopefully. Management doesn’t responded to problems. Trash has not been picked up in 3 weeks and I get told keep the bins out and they are in the area everyday for past 3 weeks.
I have emailed daily with no response in more than 1 week and no trash pickup for more than 2 weeks. Phone wait time is 20-30 min. Poor customer service. I watched the truck drive by this morning..
I am having the best experience with Trash Tech!
After using other trash removal companies with little satisfaction, Trash Tech has been a pleasure. Amy set up our new service with multiple properties. The …
Worst customer service. They don’t always pick up when or the amount that they’re supposed to, but they sure want to charge you the full amount. They actually skipped me 2 weeks in a row, and all but laughed when I said I would like a bill …
Completely frustrated with this company. I’m disabled and live alone. I have a doctor’s note. But they refuse to come down the driveway. Thankfully, I have taxi drivers and postal workers to help me. The postal service immediatly put a …
Avoid, Avoid, Avoid. Paid for services up front (by quarter) only for them to miss trash pick up on more than one occasion. Called customer service multiple times but only provided with various excuses as to why services were missed. One …
No trash pick up again. Maggots & flies crawling and flying all over the can. GROSS! Not mention the horrendous odor. Why am I paying a monthly fee , for them to just skip weeks in that month. If I didn’t show up to work ,without notice…. …
This company has poor customer service. They raised their prices with the fuel surcharge and failed to pick up our trash for two weeks. I spoke with the same person and she kept lying. Unreliable and dishonest! They deserve negative 5 stars!
No pickup for a month now and no trash cans delivered yet. Read all the reviews on this place. After that I asked for my cans delivered and 3 months service starting from whenever they do my first pickup and I’ll stay. But even that was a …
Worst company I have ever used! Not only do they not pick up weekly ( I have paid for a wkly plan) but when they do pick up they sit the can in the middle of the entrance to my driveway preventing my from turning in to my driveway. …
I cancelled mt service the third week of November. My service was paid for up until 12/3/21. After this date, I cleaned my one Recycling container and placed it outside my home. I was told that it would be picked up within two weeks. After …
So many times, I’ve had to call Trash Tech regarding trash cans not being picked up. I’ve been a customer for 6 years and initially these incidents were on average of twice a year. However, in the last year (2021), the occurrences have been …
Was a Suburban customer and I was bought from Trash Tech. They should just rename this company Trash. It really is a simple business model. I walk the trash to the curb, they pick it up at their convince. How can you screw this up when you …
We’ve been customers of Trash Tech since 2017. For starters, we had to wait for nearly a year for them to bring our trash cans that were supposedly on back order. My wife has had to call on a number of occasions because they never came on …
I cancelled service 2 months ago, asked this company to pick up their trash cans, all 3 of them. They have been sitting at the end of the driveway for 45 days. I have called 3 times now and the lady answering the phone said she’d put in a …
This company is a joke. They straight up don’t pick up your trash. I asked for a refund and to cancel my service and they will not give you a refund or even pro-rate it. We are fed up with our trash and recycle not being picked up at all.
They continuously miss pick up days. If you call, you get lip service and they still don’t come out. If you like trash that gets left out in the heat with maggots, then trash tech is your company.
I called to set up service, and I was informed someone would call me back. Two weeks in, and I am still waiting for that call. After reading all the negative reviews, I will take my business elsewhere.
Did not honor their own contract by skipping weeks at a time. Tried to not give refund when service was cancelled, then waited 3 months to pick up their cans!
This company is horrible I mean they give the meaning to trash company they have skipped weeks at a time even though they were paid on time everytime then I would call and complain to the lady in office was the rudest worst customer service …
Don’t show up to pick up trash. Can’t call and get ahold of anyone because they keep hanging up. Have tried emailing and even Facebook. It shouldn’t be this hard to talk to someone. If your looking for a good trash company….keep looking…this is not the one
The past two years they have been totally inconsistent on trash and recycle pick up. Just this past two months Apr- May they have missed 3 pickups, requested refund and they said no as they eventually picked up the trash……3 weeks late! …
would give 0 stars if possible. Horrible customer service. Horrible service in general. …
Been paying bills for over a month and still haven’t been given trash bins so we have to leave trash bags in the yard and it creates a health hazard because animals and bugs get into it. Called many times and they still won’t do anything about it while charging us the same price. Ridiculous.
Stop using them after years of service. Would miss trash on regular base,when you call in always told we have you on pick for tomorrow. Of course tomorrow was next week. Trash can alway left half in the road. Price going up service going down.
Yeah – do yourself a favor and don’t use them.
Prices raising (gasoline surcharge) astronomically and now since they fall…they won’t adjust. …
Just spoke to trash tech customer service who are currently short of staff like most companies. I want to thank the staff (Joanie who are overworked but still were the most helpful and very friendly person. They handled my call and made sure all was satisfied with the call. Thank you FC
Had a slight issue,, called today and spoke with Joanne. Amazing to work with and the issue was resolved within minutes. Thank you so much Joanne. Trash Tech is so lucky to have you!
During these turbulent times, it’s hard to find GREAT people willing to do this kind of work. Like most businesses, quality people are hard to come by and service suffers. However, there is always ONE person that will go above an beyond …
Seems like every week our trash is picked up at different time. First monday 6 am then 2:30pm, then another day completely. This time it’s a week late. Every other trash company has come by our street except, Trash Tech. We’ve been calling …
Moved into a new home that had trash tech (I went with a different trash collector thanks to these reviews), but I have been waiting over 3 months for them to collect the trashcans out in front of my house. …
Same story as all the other one star reviews. Started off good. But last few months have been terrible. They have been MIA the last 3 months. Trash piling up.We switch companies a month ago and they still haven’t picked up their cans .
This company’s customer service is a joke. They do not pick up trash as scheduled. When we call them to inquire what’s going on, they say, we alerted Operations team to pick up the trash but that never happened. I am tried of calling this company. Shopping for other Trash agencies.
Absolutely awful service. Trash has not been picked up in over two weeks (and not the first time). Cannot get anyone on the phone. Can’t even log into my account online. Cancelled my service. Never again. I would give 0 stars, if I could.
Became a Trash Tech customer only because my previous company Elite was bought out by them. Rates went up every quarter, but service went down. Our trash was missed often and we had to place a call to them to get them to come pick up. In …
In our 23 years here in Middletown, we’ve had several trash contractors and Trash-Tech has by far been the best, no big driver turnover with them, Felipe has been collecting here since they took over and is very conscientious regarding …
Will they pick up your waste this week? Who knows! Spin the wheel, you might get your recycling done, or your waste, or both, or none! You may get told-off by customer support, or they may send you a $10 credit! It’s the most exciting waste removal service in the area.
I had an issue with my bill and the first rep I spoke with was polite, but didn’t resolve my issue. When I called back Joanne helped me. I had to call back a third time and that call she was able to resolve my issue. Thank you, Joanne for your help!
There has been an ongoing problem with my trash not being picked up weekly. Their csr told me we will pick it up next week. I stated I pay for WEEKLY service. The response I got was it will still get picked up. I should’ve been credited for …
Horrible company! They have not picked up our recycling for over a month. Called customer service and they said we need to leave the can out for 5 days because they don’t have a truck. My HOA would love that! Asked to terminate service with a pro rated refund and they hung up on me.
Trash tech is a great company!!! Every time I call customer service is very help and kind. One rep Joanne really stuck out. I was having an issue and she took her time and explained everything to me so I’d understand clearly!! I will def recommend trash tech to my friends
After 3 attempts, never got the automatic payments set up (got a letter about our account being overdue after they cancelled it, was claiming we were 120 days late, though our last payment was less than 90 days ago). One day they just …
Horrible service. My trash has been skipped 4 times this year. Not picked up at all for the entire week. They tell you it’s still on the radar. Then it’s the truck broke down, we’re short drivers. When you call it’s as if your the problem. …
Thinking about switching, having issued on weekly basis. Drivers do not care, customer service will listen to you but wont do a thing, wont call you back, wont resolve your issue, won’t report issue, wont do a thing about it. …
WORST COMPANY EVER!!!!
Every single figgen week I have to call to get my trash picked up. My recycle hasn’t been picked up in over a month! When I call, the person on the phone tells …
Horrible customer service. I called ahead of time (big mistake!) to cancel my service. I found a cheaper, local company to do business with. Even though I had paid for the whole quarter up front, Trash tech took my trash can 3 weeks early. …
I called to inquiry about service and see what u guys offered. The representative Joanne was very helpful and informative. She took time to make sure I understood everything, she was very patient and efficient. I am very excited to do business with Trash Tech!!!
Terrible service lately! They had been great, picking up service, no troubles for the last almost two years. However lately they missed recycle. I called to find out if they would pick up, and the customer service lied and said they would …
Started service with trash tech back in April. The service was awful 😞 They failed to pick up our trash numerous times. By June 30th I cancelled my service the lady I spoke with on the phone told me to allow 10-15 days for my cans to be …
We went with Trash Tech because they offered a “discount” if our entire street signed on with them. More than half the time, they didn’t pick up our recycling (when we’d call, we’d be told “you have the wrong week” or “you must have pizza …
Do yourself a favor an avoid using this company at all costs. At my prior home in Bear, we used Evergreen and they NEVER missed a weekly pickup for the five years I lived there. Fast forward to 2022 and my development uses Trash Tech, they …
My trash was not picked up on my designated day called in Wednesday waited on hold 33 minutes to be told they will pick up today just running behind. Ok understand that but Thursday trash still hadn’t been picked up called again long hold …
The absolute WORST!!! We’re new customers (moved to DE) and decided to use the same company the previous owners used. Normal pickup is Thursday, what a joke! Were instructed by Trash Tech to place trash & recycling out Wednesday night for …
Second time our trash has not been picked up on our regular day. This time it’s almost a week late. We’ve been calling daily and keep being told that the trash will be picked up that day or the next day. Every call is just a complete …
I called TrashTech to ask about the service price increases (not the fuel charges which I understand). I spoke with Joanne who kindly explained the increases, but she was also able to offer me a small discount. I have never had bad …
Update:
The customer service rep called me back and offered a $10 credit, however I told her multiple times we will not be renewing with Trash Tech. She said she was …
I have been a loyal customer of Trash Tech more than seven years from one home to the next. I was also so happy to know they could move with me to my new location. I never once had a bad experience with this company. I had a situation at …
Well they started out good but the last few months I’ve been taking trash to the dump myself at least every few weeks and they have not been able to offer any kind of refund for not showing up. So not happy at all.
THIS COMPANY DOESNT PICK UP YOUR TRASH SEVERAL TIMES PER MONTH. THEY DONT ANSWER THE PHONE AND WHEN THEY DO YOUR ON HOLD TIL YOU HANG UP. THE TRASH MEN THROW THE TRASH CAN ANYWHERE WHEN THEY FINALLY DO FEEL LIKE PICKING UP YOUR TRASH AND THEY ONLY TAKE 1 CAN. THEN THEY RAISE YOUR RATE
This is the 5th time this quarter our trash hasn’t been picked up. We have trash cans up and down the street that have been out for a week. Called every day and was lied to. …
Hardly show up to pick up trash on assigned day, when they do pick up they leave cans blocking driveway. When they do not pick up for a whole week they do not reduce the bill for the missed service they did not provide and refuse to credit.
Trash Tech missed picking up trash over 4 week period. I am the caretaker for the resident who is a disabled senior.
I opened several “operation tickets” with Trash Tech. I spoke to several CSR …
Trash Tech’s service is so bad that it confuses me.I’d give negative stars if it were an option. They have no problem missing a billing cycle, but you’ll be lucky if your trash is picked up once a month. But be sure, you’ll be billed the same regardless. Will be cancelling first business day of the year.
update: 87 days post cancellation. cans were picked up within 5 hours of e-mailing the coo and other execs i found on linked in. …
I hate having to leave negative reviews but I’ve exhausted all ways to get this company to respond. They recently increased my bill with no notice but continue to miss or be late on pick ups. Currently, the recycling for every customer in …
I am bound to use trash tech service as they are contracted by our town municipality for trash pickup. But they have issues with trash pickup. Multiple times they have not completely emptied the trash bin to collect all trash bags. Also …
Pickup schedule is deplorable. Missed our trash pick up at least 6 times in the 6 moths we’ve had them. They can’t be bothered to communicate with the customer if or why they will be late a day or two ….. or more 😡 Reliability is not a …
There is something going on within this company for sure. They give each customer a surcharge of the service fee due to the gas price, and they constantly miss the pickups to save $$ on gas. This company is run by people without …
TRASH TECH is absolutely a disgrace. Our trash has literally been picked up one time for the month of August. Did I say we pay for weekly service LOL. Husband has been on hold today over 40 minutes and there are still 6 callers before …
We were off to a good start several years ago. Still, they reliably get my recycling every week. For the past six months they honestly have missed trash pick up at least once every three weeks, sometimes more often, which is especially problematic when it’s two weeks in a row.
I had been a customer for 14 years. They did not pick up my trash multiple weeks this summer, got attitude from customer service when I called to ask for a credit to my account because they didn’t pick up. I got fed up and switched …
I have called to set up automatic payments at least 4 times and they apparently can’t. My trash is missed for over 3 weeks while I try to contact the company but either never get a call back or wait on hold for an hour. My last call they …
Horrible people to deal with. Canceled service could not get our trash cans. Too many time we had to pick up trash out of the street because they did not pick up the trash when they were supposed to. Could not get any kind of refund for …
We never had a problem with Trash Tech until recently and service is so bad we’re going to drop them. Lately they can’t seem to do the only thing we pay them for. Two times this month recycling hasn’t been picked up in our neighborhood. …
I would rate zero or negative stars if I could. Worst trash company ever.
Never consistently picked up and when they did, they drop your cans off 3-4 …
Trash not picked up for 2 consecutive weeks, recycling not picked up in over a month. Many other missed weeks in addition to these consecutive missed weeks. Customer service offers no apologies nor can they agree to improve service per …
Constantly increasing “fuel surcharges”… I understood when gas was $5/gallon. But gas is now cheaper than it’s been in a loooong time and you’re gonna keep upping your fuel surcharge?? Again, I can understand reasonable fees, but CAN’T STAND shady business. Do not lie to me as a customer and expect me to stay with your company.
Had the best customer service rep ever with Jonathan.however, Company is a pain. Wait 25 minutes to answer phone, charge fuel surcharge but when fuel prices drop by a third they don’t lower the fuel surcharge. Miss pickup but never any …
Trash Tech is by far the worst trash company but probably one of the worst businesses I have ever dealt with. …
My honest advice, STAY FAR AWAY FROM THIS COMPANY!
The customer service is the worst, rude and unprofessional . I have to call …
This company use to be a good reliable company but lately they never show up to get the trash and when you go to call it’s a 40 or more minute wait to talk to someone. I have complained several times but nothing is done to correct the poor …
At one time TT was a good company to deal with. Not sure what has happened, but their customer service and reliability has gone down the crapper. Seems like it’s a guessing week of whether they will show up or not. Funny thing is the …
I paid and signed up for the service in May, with trash collection to start in July. We did it this way to ensure we had trash cans when we moved in. …
If I could give them a zero I would. I stopped service with them 6 weeks ago because they didn’t pick up my trash three weeks in a row. Now it’s been 6 weeks and my empty cans are waiting to be picked up. You call and wait forever. Then …
The trash tech people have always been kind I actually have been very satisfied with the service. They always got my trash taken and that is why I hired them. When I called and needed changes etc. always they handled. Finally they must …
I have a commercial account for a community i manage. Trash Tech has failed to pick up on time or even at all. They routinely don’t pick up all the trash and leave trash all over. …
Today, they picked up my trash for the first time in nearly 3 weeks, and it’s not just me. Literally everyone on my street had their trash cans out for pick up every single day in that time span. So it’s not even a matter of forgetting to …
We have been a customer for 5 years and have been meticulously honest in our dealings with these folks. Our neighbors, who are new, had some issue and weren’t signed up properly and put their trash next to ours. We did not know about any …
Do not use this company for trash removal. Pick ANY other company that works in New Castle County DE. Their customer service is horrible. I canceled my account 6 months ago because of poor service, lack of responsiveness to my calls and …
They didn’t have 0 star’s option. This company is terrible. Please don’t waste you’re time, nor money with these people. They used to be pretty good under their old owners. I can’t even get them to pick up our trash, for at least two weeks …
One of the worst trash companies around. Their service in Cecil County is completely unreliable especially concerning recycling pickup. …
This is a terrible company to have provide a trash service. They do not pick up more often than they do. When they do bother to pick up, it is a day before or a day or two after they are scheduled to do so. The customer service is …
Have been using their weekly trash and recycling service for 2 years now. In the last year they have been at least a day late in picking up the trash of 5 separate occasions. And not once have they sent me an email or text or call letting …
I switched to Trash Tech approx 2 yrs ago after having on-going unresolved issues with another company. Glad I did as I’ve not had a single issue since. Trash has consistently been picked every time without delay. And any dealings with the office have been friendly and helpful. Very satisfied customer.
Such a horrible company with no customer service skills. They refuse refunds. They charge a gas surcharge but don’t use that gas to pick up trash. I was hung up on today because I was trying to get a refund. She refused to let me speak to a …
I have to say I had the best customer service conversation with Joanne. The truth is I was very behind on my bill, and she was respectful and kind. It is so appreciated to be treated with respect even though I owed money. She was pleasant …