On July of 2022 I sent in a check to pay off my car. I over nighted it so that it would make it the next day. I even called and let them know I was sending the check in which the lady on the phone gave me so much trouble to figure out how …
I spoke with Rose Today & she was awesome very polite I’m not sure if my concern for an extension will go through because it have to get approved by management but she was awesome in every way trying to help me. Thank you so much 💓 I really appreciate you Mrs. Rose …
Had to chat online to make an arrangement because a bill took money and I didn’t have enough to cover the payment. I chatted with Micheal and he didn’t hesitate to gave me more time. Thank you for the help again!
I’m going through difficult times right now, I had to split my payment and Abby was my agent representative, she was fast and really understanding. Thank you so much for the amazing customer service Abby!
Nikola helped answer all my question and I had a lot about the process of insurance. She helped talk me through it and am comfortable with the information she gave me.
From the start of my husband getting his truck, this company has been nothing but understanding. We have had financial road blocks and every time we have reached out to them to see if they could work with us. The last time we had to reach …
I texted with Rose today and she helped me and I would recommend untied auto credit to all my friends and family this company has been great and the people have been great too
Christina was able to solve my questions and concerns regarding my account and payment questions. She was very helpful, knowledgeable and provides fast customer service. Thanks for answering my questions in a timely manner.
My husband spoke with Rose today regarding our payment on our vehicle. We needed to extend the payment to next week and she was not only quick and efficient but very polite. Thank you Rose
I normally pay on line but it was not functioning properly so this is the first time making payment by phone to a very pleasant lady and had no problem understanding which made my transaction easy and quick thanks
Cerissa was polite and very knowledgeable…. Very pleasant person to speak with and was very informative and explained my contact with perfect definition and detail
Christina Was Of Great Help… This Is Why I Prefer To Use The Chat 😊 Never Get The run Around. Thank You For Your Assistance & Patience Beyond 5 Star Service 😊 …
Makayla was amazing great customer service very understanding and helpful lates everything down to me right and walked me through !! GIVE THAT GIRL A RAISE SHE EARNED IT HA HA HA .Thanks makayla !
I really appreciate the service with United Auto Credit. I’ve only spoken with a representative twice but both times were professional, showed empathy, and overall represents the company well. This morning I decided to use the “Chat with …
Terrible customer service w Brian and Antwain constantly lying trying to tack on extra fees and make up story’s never could get a straight answer always telling me different things terrible communication
Laviante is definitely A1 and has a excellent way of communicating and serving me today. Laviante knows how to engage the need and social interactions. I’m glad she could assist me today. – Rob
Today , I had a great experience chatting with a representative , from United Auto Credit, who goes by the name of Gracie. She assisted me in answering my questions with knowledge and experience.I have been a satisfied customer with …
Ramon was very attentive to my questions and took the time to research the answers. He worked hard to find a solution and provided wonderful customer service. Thank you!
Ramon was very helpful with getting account sorted out and setting up a post dated payment due to me being out of the country currently. Great customer service!
I had the privileged to set up some payment arrangements with Micheal. He was excellent and he make the transitions smoothly. I would recommend this company to anyone.
I have worked with them for the last 2 years love them Celeste G is amazing and was able to get me everything I needed!!! Try them you won’t be disappointed!!!
My agents make was Micheal, I was in a rush and he was on point of what i asked and gave a little extra so it worked out perfectly. In just a few responses I had all the info i needed! Thank you Michael for making this morning feel like it …
I called 3 times to get billing statements and had no luck.
So I tried CHAT ONLINE , and was very surprised how quickly (Nikayla W) was to get those documents emailed to me . Nice Job , it would be nice if more employees were efficiently trained like her..
Thank you
My experience with United auto credit is great! Ramon my customer service agent was fantastic! United auto credit really care about their customers. Ramon’s customer service was top notch!
Abby was a fantastic help. She guided me through changing my email and setting my account, as well as helping me determine my next due date. 5 stars isn’t enough.
Ramon was my customer service rep, and he was great. Very refreshing to have someone in customer service who is actually courteous, knowledgeable, and happy to do their job! Thanks again ramon!
Jenette was sympathetic to my situation and she went above and beyond to work out an arrangement that would work on both ends. I am very appreciative for her help!
CSR was nice, cheerful and friendly. She took the time to explain process and gave me all options available when making my first payment. She was a superstar ✨️
Rose was excellent with all the help that she offered me. She was very helpful and patient. I recommend the chats besides the call center. They’re very rude and NEVER CAN’T HELP
I am client and this was my first payment and the system was not allowing me to create my account, but she took the time to help figure out what the problem was and resolved it. Unlike the person that I had spoken to 15 minutes prior
Donna Glover in collections was wonderful. She treated my situation as if it was her own. She never once limited her lines of communication. Donna text, emailed, and called me on the daily bases to keep me posted on my account. She is …
Needed help with a problem with a payment . My car broke down and it’s going to be an expensive mechanical repair. Nikayla assistants was the light at the end of the dark tunnel. She was very nice and understanding and helped me understand what I needed to do. Glad she was there to help my family today .
Using the “Chat” feature on the Website to make some necessary arrangements. With “Ramon” on the UAC side made My request and uncomfortable situation very pleasant. His Professionalism is a credit to UAC. Thank You, Again
Jeanette C is an absolute superstar! Not only did she thoroughly help me with my many questions. She has also went above and beyond with giving me the numbers and times to call. Great advice and such a beautiful understanding soul. I write …
Nikayla was very professional and accommodating. Thank you UAC for working with me through this natural disaster. They truly care about their customers.
Customer service chat is very helpful when you are not able to speak on the phone. I used it to inqure about my account and Christina provided great customer service. She was very helpful and friendly.
Had to hold off on my payment because of a medical issue. Chatted with Michela/Michale (sorry for misspelling your name) and was very satisfied with his help.
Christina was a great help and was able to put my mind at ease. I really appreciate how she treated me. It makes it easy to use the online chat for UAC. I appreciate her assistance and caring demeanor.
Michael was extremely helpful and got me through the process with ease. He made everything clear and was very informative about what to do moving forward.
I have called with questions regarding my account, just general questions. No attitude or arguments and was rudely dismissed by one and hung up on after another answered my question. Very weird experience and as someone who is over a …
Micheal helped me by understanding my situation and helped me with my payment arrangements. I rather deal with you than any other person at United Auto Credit
Nikayla, from the online chat was very pleasant and helpful. She was able to assist me with my concern successfully and was very polite when doing so. I really appreciate her help!
I have a lot of different auto loans most havent worked out for me personally. This place is great! They do whatever they can to help you no matter what and its amazing. Absolute top notch customer service wich in this day and age? Is …
Nikayla W was a big help to me when I had to contact United Auto Credit. Her customer service skills are amazing and she resolved my issue with grace. Thank you!
I spoke to Vianelly and she resolved my issue. I like the way she handled the call, which was professional and courteous, and QUICK. This makes me feel comfortable with being a valued customer with United Auto Credit.
I spoke with Christina via chat on 11/9/22. We spoke for about 10 minutes. She was very good at her job, fast, and very helpful. She made me feel like I mattered and wasn’t just a number to her. I hope United Auto Credit hires more customer service reps like Christina. She is a great representative of the company.
Rose assisted me today beyond my expectations. She did a terrific job and helped me with my issue quickly, without any hesitation, and understood my situation. Thank you so much Rose for all your help today.
Marissa R. Was awesome! She helped me quickly. Very pleasant and respectful chat member. Helped me with my issue within a very reasonable time. Very professional! Great worker!
Cynthia was a Great help and knowledgeable and really knows how to give great customer service! Very well and clear speaking, could understand what she was saying and really knows how to make you as a customer feel heard and understood with …
I had chatted with a Christina today 10/24/22 about a late payment due to starting a new job. It was very stressful. But Christina reassured me and worked with me. She was very sweet and even congratulated me on my new job. I love how the …
Today I have the most amazing experience with Rose a representative is the billing department. She was patient, and understand! Suck a huge help, great customer service!!
I spoke with Christina via chat! Chat was very prompt and effortless. Let her know what I needed and she handled it. Her customer service skills are top notch. If ever need it again hopefully I get someone who knows what they are doing and prompt like Christina. Thank You!
My agent Michael was very nice and accommodating, he understood what I needed and didn’t waste anytime making arrangements for me. Thank you again Michael!
Christina did an amazing job assisting me and understanding the hard situation I am going through. She made my experience 10 times better just for hearing me out and understanding my side
My name is Tina Peters and I have fallen behind on my payments so I did a live chat with Miss Christina and she was super helpful and very understanding of my situation. What a great person you have working for your company!!!
I just want to thank Chris S from United auto credit for helping me better understand the financing of a vehicle. There were things I wasn’t taught or told when I did get my car and he gladly took his time to explain every detail to me, …
On Friday I had the experience on live chat to chat with Marssia, she was very helpful and very patient with me through chat while I asked a million questions. We finally narrowed it down to what I was asking for and she was great big help. …
I want to give my praise to an Agent by the Name Rose .. she was quick , her responses were the fastest I’ve gotten ever , and she was really kind ..
#AmazingCustomerService …
I can’t thank Camy enough for her kindness and her quality customer service. She answered all of my questions thoroughly and she was extraordinarily helpful. She was extremely pleasant to speak with as well. I give her extra credit because …
Alexandra was just amazing 👏 😍 I really Appreciate everything she was able to help me with. I would also like to take the time to say Thank You to United Auto Credit for being such a great business, an awesome Lender. Thank you guys so …
Nikayla W was very helpful in resolving my issue. She was great at communicating my options as well as making sure I was satisfied with the resolutions she provided.
Chatted with a rep Nikayla W. she was very professional and knowledgeable of my issue and what i needed to go forward. Right to the point and got me taken care of. Excellent!!!!
Michael was very helpful when I used the live chat service. He was able to answer my questions and help me understand the changes to my account. This service with him was very quick and useful.
Rose was a wonderful help via United Auto Credit Chat Support. She helped me make payment arrangements that suited my current needs during a time of hardship. She explained everything thoroughly and was very patient with me. She was willing …
I called in Saturday with some questions and things of that nature; Ashley was BEYOND helpful. We shared some laughs and she helped me get my answers. She is dope and her energy is immaculate, hands down my favorite interaction/conversation …
Nikayla was absolutely amazing!!! She was very accommodating and knowledgeable. She was very considerate of my situation and took action accordingly to help!!! (chat id 1598436)
My experience with this customer support agent was excellent. They went above and beyond to provide me with a pleasant experience and help me to resolve my issues.
Rose from customer service was good at focusing on what i needed and require. She went as far as to speak to her supervisor to help me out regarding my payments issue!!
Michael was very helpful and assisted me in everything I needed. I had several questions and he was just great and never was short with me at anytime. Wonderful people.
I love this company!!! They work with you! Ozmar is the greatest ever. Professional,understanding & Knows his job well while at the same time considering your situation but doing what he can by the rules.This guy is amazing. All give good customer service. Appreciate you guys so much
The customer care representative was outstanding. Very helpful and I can tell she loves her job. Thank you for making my experience with my issue enjoyable and resolved.
I spoke with Christina and she was great. The rep answered my questions in a timely and proficient manner. Christina made my chat experience painless and quick, and I appreciate her for that@
Everyone that I’ve spoken to personally over the phone has been so helpful. I have recently had a conversation regarding my billing through via live chat. It was easy to chat with agent Christina and it was not difficult to explain what I needed help with and she was able to help me through chat.
Rose did an amazing job assisting me today with making my payment when I was unable to login on the customers portal. Very kind and she got it quickly done thanks again.
Vianelly was super friendly and very understanding. She gave me the warm feeling of not just doing her job, but caring about my situation. She explained everything to me and made me feel great about calling. Thank you so much for all of your help!!! She deserves recognition!!! 5 STARS !!
Simply. Amazing! Customer service! Made me feel very comfortable. And put my nerves to rest. She’s very professional. The best of the best! You can move her up to CEO status anytime. 😉. Thank you very much for the assist and understanding. God bless! Peace out! …
Sarissa (I believe that’s her name) was absolutely the most kind and helpful agent I have ever had the pleasure of speaking with. Was sad to have our wonderful conversation end, gladly recommend her to anyone looking for a good conversation and quality help with anything the company offers!
I just spoke to the young lady her name was Edith she was very help and very prompt with her service every question I asked was answered and was right on point I really do appreciate great service she made my situation very easy to explain and really felt like she cared about my situation. Thank You Edith for the great service
The representative that I spoke with today had quick and thorough responses to all of my questions. The level of service she provided went far beyond what you would typically expect when calling with concerns. I truly appreciated the overall level of care I received.
Today I had Michael and he was amazing & responded quickly to help me make a payment. The level of service she provided went far beyond what you would typically expect when calling with concerns.thank you so much
Jeanette C. is very helpful and informative. I know I get on her nerves 🙂 but I really appreciate her efforts and kindness.
On July of 2022 I sent in a check to pay off my car. I over nighted it so that it would make it the next day. I even called and let them know I was sending the check in which the lady on the phone gave me so much trouble to figure out how …
Had a chat with an agent Ramon. Excellent customer service. Fast and accurate. Thanks Ramon and United Auto Credit!!
Nikayla was very professional & helped me with my need as always. Thank you Nikayla for all your help.
I spoke with Rose Today & she was awesome very polite I’m not sure if my concern for an extension will go through because it have to get approved by management but she was awesome in every way trying to help me. Thank you so much 💓 I really appreciate you Mrs. Rose …
Rose is great, she solved my issues fast and very friendly. Thank you Rose
Marissa M. Was fantastic and a great help!!! The customer service was spot on!
Micheal was very knowledgeable and professional! Took care of my situation promptly!
Had to chat online to make an arrangement because a bill took money and I didn’t have enough to cover the payment. I chatted with Micheal and he didn’t hesitate to gave me more time. Thank you for the help again!
Ramon helped me very well when I panicked over payment arrangements. I was able to communicate efficiently thanks to him. Satisfied
Marissa R. was so helpful and kindness
I’m going through difficult times right now, I had to split my payment and Abby was my agent representative, she was fast and really understanding. Thank you so much for the amazing customer service Abby!
Marissa was very expedient in providing the list of dealers I requested.
Nikola helped answer all my question and I had a lot about the process of insurance. She helped talk me through it and am comfortable with the information she gave me.
Rose was quick and efficient in assisting me with my account needs.
From the start of my husband getting his truck, this company has been nothing but understanding. We have had financial road blocks and every time we have reached out to them to see if they could work with us. The last time we had to reach …
Nikayla Was amazing. Very kind, understanding and quickly was able to help me!
Ramon was a great help through chat!! I was impressed!
Customer service was great ,Gracie was nice, patient and very helpful.
I texted with Rose today and she helped me and I would recommend untied auto credit to all my friends and family this company has been great and the people have been great too
It was awesome to get all the help I need by just typing and it was really quick to.
Micheal was excellent help!! The best customer rep I’ve ever talked to!
Christina was able to solve my questions and concerns regarding my account and payment questions. She was very helpful, knowledgeable and provides fast customer service. Thanks for answering my questions in a timely manner.
Got help when I needed. And was quike ND easy thank you for helping me with my problem Micheal… HAGD…
Wonderful customer service! I had a problem setting up my online account. Rose was courteous and helpful. Fixed me up in no time!
Rose was excellent!!!!! She was so helpful and very easy to communicate with!!!!
Thanks Nikayla W. It was a pleasure having you as my assistant and you was very helpful I appreciate your service you was a great help thank you again
Jeanette C was very helpful and helped me with my small issue I had. Thank you for that!
Ramon helped me on the chat and was very helpful! It didn’t take long and he was very polite. Ramon deserves a raise!!!!
Great customer service, i spoke with Rose and was very helpful.
Ramon was excellent with the assistance I needed. Very promptly on assistance.
The customer support rep Michael really did a great job and was patient explaining everything to me. Thank you
Merissa did an excellent job today her customer service was very friendly !!
Marissa was a great person to talk to very polite
My husband spoke with Rose today regarding our payment on our vehicle. We needed to extend the payment to next week and she was not only quick and efficient but very polite. Thank you Rose
very good help very professional customer service rep deserves recognition Nikayla W.
Celeste G.
Was very helpful in my matter thank you so much
Above and beyond service from Michael. He really helped me out when needed! Thanks again
Michael was understanding and helped me with my current issue
Excellent service, answered all questions and rectified issue
Micheal was very helpful. Good job bud. Thanks alot need more coustum service like him these days.
The greeting the help the service was all nice and fast and pleasant thank you so much
Michael gave me great costumer service over chat and all my questions were answered
Greatly appreciate Marissa for helping set up my payments , easy with no issues ☺️
Customer service was great, corrected my informations quickly and help answer all my questions
I normally pay on line but it was not functioning properly so this is the first time making payment by phone to a very pleasant lady and had no problem understanding which made my transaction easy and quick thanks
Vianelly helped me solve my problem quick and easy
Jeanette C was an amazing customer service agent really helped me out.
Michael was super helpful, I appreciate his help so much, very professional! Thank you again Michael.
Michael was very helpful in assisting me hopefully next time he helps me again. And nikyala!!!! Amazing understanding person.
Michael was absolutely wonderful!! Helpful a quick and provided excellent customer service
Nikayla W. Is the hands down the best and most polite service representative I’ve ever dealt with…give this woman a reason asap
Cerissa was polite and very knowledgeable…. Very pleasant person to speak with and was very informative and explained my contact with perfect definition and detail
Please give Ms CAMY a raise she is SO GREAT AND IS GREAT AT HER JOB I LOVE MS MS CAMY!!! MADE MY DAY 🥹🥹🥹 …
Michael did a excellent job with me in the chat… That was awesome!
Christina Was Of Great Help… This Is Why I Prefer To Use The Chat 😊 Never Get The run Around. Thank You For Your Assistance & Patience Beyond 5 Star Service 😊 …
I liked how they smoothly assisted me and someone was here to help within minutes
Rose helped me out today she was awesome polite and sympathetic 10 stars
Makayla was amazing great customer service very understanding and helpful lates everything down to me right and walked me through !! GIVE THAT GIRL A RAISE SHE EARNED IT HA HA HA .Thanks makayla !
Very professional and made sure I got all my concerns and questions answered.
I really appreciate the service with United Auto Credit. I’ve only spoken with a representative twice but both times were professional, showed empathy, and overall represents the company well. This morning I decided to use the “Chat with …
Alexandra was wonderful in helping me solve an issue that was causing me anxiety. Phenomenal service!
Thanks for your service she very helpful, patient and explain the issues so it was understandable thanks again
Christina was amazing and so helpful and understanding.
My experience live chatting with Cristina went great she was very helpful greatly appreciate it
Nikayla was very helpful. She answered all my questions very clearly. Thank you so much. I appreciate it a lot
Ramon at United Auto credit provided the best customer service. He was truly awesome!
Nikayla was so helpful and nice also very professional.I highly recommend this company:)
Terrible customer service w Brian and Antwain constantly lying trying to tack on extra fees and make up story’s never could get a straight answer always telling me different things terrible communication
Rose was very patient and great with answering all my question. Great customer service!
Excellent service provided by Micheal, very kind, very helpful and patience! Great service !
Micheal was great! He was able to provide a solution to my issue.
Laviante is definitely A1 and has a excellent way of communicating and serving me today. Laviante knows how to engage the need and social interactions. I’m glad she could assist me today. – Rob
Today , I had a great experience chatting with a representative , from United Auto Credit, who goes by the name of Gracie. She assisted me in answering my questions with knowledge and experience.I have been a satisfied customer with …
Celeste was wonderful and helped me with my deferment so quickly
Ramon was very attentive to my questions and took the time to research the answers. He worked hard to find a solution and provided wonderful customer service. Thank you!
I had the best experience with Vianelly she was very sweet and helpful, very kind and patient with me.
Gracie was awesome! Very nice & was able to help with what I needed.
Rose was an amazing agent and she was very helpful!
Ms.Marissa R was very nice and Polite, she responded back quickly as soon in a timely manner and she also provided me with the information I needed.
I spoke with a agent this morning named Ramon and he helped me with some questions I had and I’m very pleased with his assistants today..
Ramon was very helpful with getting account sorted out and setting up a post dated payment due to me being out of the country currently. Great customer service!
Nikayla was extremely patient and helpful with answering my questions! Great customer service experience!
Rose was very helpful and took care of my needs quickly
She was very polite and knowledgeable about my situation.
Cynthia was very pleasant! She was very clear and helpful!
Ramon was super helpful and knowledgeable. He was fast and efficient and went through all security measures to keep my account safe. Thank you
Very friendly and helpful. I really enjoyed talking to someone who was so kind and wanting to help.
Nikayla was very courteous and helpful I will definitely be using there company again!
Michael was great and helped me sort out my payment issue!!! Definitely recommend!!
I had the privileged to set up some payment arrangements with Micheal. He was excellent and he make the transitions smoothly. I would recommend this company to anyone.
Michael was helpful and resolved my issue quickly and professionally.
Michael was great in assisting me, and worked very quickly! Thanks again!
Always so quick and helpful! Rose was great to work with. She got me taken care of quickkk fast!
Christina was great very helpful pleasant and informative willing to take the time to help and explain things
I have worked with them for the last 2 years love them Celeste G is amazing and was able to get me everything I needed!!! Try them you won’t be disappointed!!!
Michael was super helpful in helping me resolve my concerns.
Christina was EXTREMELY patient and helpful!!! Great customer service!!!
Edith was delightful and she helped me with all the problems and issues I was having. Thank you.
Great customer service ! My agent was Celeste and she help me and was super helpful.
Amanda went out of her way to make sure I understand helped me with submitting my skip a payment
Ramon was very helpful and fast!! Chatting was very easy and swift, I am very pleased!!
My experience with Rose in Customer Service chat was excellent!
They are very clear and polite. I got my questions answered in a very nice and respectful way. I felt like a well treated customer.
Lianie was very helpful in finding a resolution to my problem and offering options I wasn’t aware was available.
Celeste G was great and helped me figure out my account number.
Nikayla was a great agent. She helped me very quickly.
My agents make was Micheal, I was in a rush and he was on point of what i asked and gave a little extra so it worked out perfectly. In just a few responses I had all the info i needed! Thank you Michael for making this morning feel like it …
I called 3 times to get billing statements and had no luck.
So I tried CHAT ONLINE , and was very surprised how quickly (Nikayla W) was to get those documents emailed to me . Nice Job , it would be nice if more employees were efficiently trained like her..
Thank you
I called and got help from Rose. She was prompt and all around amazing! Great company!
Marrisa R was Very helpful and understanding and fast didn’t have to wait long to get my issue taken care of
Micheal was very helpful in processing my request for my account. Very polite and quick with his work.
Rose was wonderful and very helpful. The chat experience was very easy and stress free way to get help.
My experience with United auto credit is great! Ramon my customer service agent was fantastic! United auto credit really care about their customers. Ramon’s customer service was top notch!
Oh she was wonderful very informative Cerissa she was really really really great you guys you have to clone Her thank you so much
Rose was excellent at answering all questions and helping me get the answers I needed quickly. She was very sweet and respectful to my needs.
Abby was a fantastic help. She guided me through changing my email and setting my account, as well as helping me determine my next due date. 5 stars isn’t enough.
Ramon was my customer service rep, and he was great. Very refreshing to have someone in customer service who is actually courteous, knowledgeable, and happy to do their job! Thanks again ramon!
Jeanette C is a wonderful and courteous employee. She worked diligently to resolve all issues. Thank you for being a pillar in costumer service!
Super friendly, very good communication, very helpful, I would recommend to everyone.
The representative that I spoke with Celeste G., was very kind and courteous. She handled my issue immediately and efficiently.
Jenette was sympathetic to my situation and she went above and beyond to work out an arrangement that would work on both ends. I am very appreciative for her help!
Great customer service with Marissa R. She was very helpful and nice
Rose was an excellent representative, she helped me. I’m very grateful.
Alma was a great help at assisting me pay off my loan. Very nice and professional!
Celeste G was very good and understanding and explain things simply without any confusion
CSR was nice, cheerful and friendly. She took the time to explain process and gave me all options available when making my first payment. She was a superstar ✨️
Maria was great and patient very clear and helpful and friendly thank you
Rose was excellent with all the help that she offered me. She was very helpful and patient. I recommend the chats besides the call center. They’re very rude and NEVER CAN’T HELP
I am client and this was my first payment and the system was not allowing me to create my account, but she took the time to help figure out what the problem was and resolved it. Unlike the person that I had spoken to 15 minutes prior
Rose helped me and was very quick with sending me my payoff statement thanks again . Will definitely use them again
Donna Glover in collections was wonderful. She treated my situation as if it was her own. She never once limited her lines of communication. Donna text, emailed, and called me on the daily bases to keep me posted on my account. She is …
Marissa was extremely nice and positive. I went to the online chat, she resolved my issue in a timely manner and very proffesional
Ramon was an amazing help! got everything I needed taken care of in the blink of an eye! knowledgeable, helpful, and very pleasant!
Needed help with a problem with a payment . My car broke down and it’s going to be an expensive mechanical repair. Nikayla assistants was the light at the end of the dark tunnel. She was very nice and understanding and helped me understand what I needed to do. Glad she was there to help my family today .
Nikayla W. was so kind and helpful! She followed up with me about my questions via email! Thoughtful and professional!
Marissa did an amazing job assisting me with my inquiries. She provided me with all the information I needed and Marissa was just a great CSR.
Using the “Chat” feature on the Website to make some necessary arrangements. With “Ramon” on the UAC side made My request and uncomfortable situation very pleasant. His Professionalism is a credit to UAC. Thank You, Again
Jeanette C is an absolute superstar! Not only did she thoroughly help me with my many questions. She has also went above and beyond with giving me the numbers and times to call. Great advice and such a beautiful understanding soul. I write …
Ramon was great. But I’m not sure how happy I am with the company overall. I can’t seem to get any response on my problem.
Nikayla was very professional and accommodating. Thank you UAC for working with me through this natural disaster. They truly care about their customers.
Customer service chat is very helpful when you are not able to speak on the phone. I used it to inqure about my account and Christina provided great customer service. She was very helpful and friendly.
Nikayla W was the agent that helped me. she was great, really courteous and solved my problem. Wishing many operators be like her.
Very helpful and easy to communicate with. They took care of everything from the loan application to any questions or concerns I have along the way.
Michael was great with helping me and understanding my situation. I wish they all could be like him.
Nikayla W was amazing to work with! So personal and understanding
Great customer service was able to get my payment extended with ease thanks for your help
Had a great conversation explained everything handled all my questions and if I have any problems I can always call and talk to somebody
Marissa was great! She made the chatting process easy for me. I usually don’t like using the chat but it was worth it.
Ramon was very professional and also handle my concerns at a great pace. He was the very beat
Great experience on chat. My problem was solve really fast by Michael, the attendant
I chatted with Rose today and she was very helpful to answer all my questions
Michael was the agent that helped me. He was great, really courteous and solved my problem. Wishing many operators be like him. God bless you Mike.
Spoke with Gracie and she was really helpful and showed genuine customer service!
Amanda A was very nice and a pleasure to do business with. Give her a raise!
Representative Michael I spoke to today online helped fast very nice work thank you
CHRISTINA WAS A GREAT HELP TO ME. SHE WAS PROMPT AND DETAILED. SHE IS VERY CONSIDERATE AND PROFESSIONAL.
Had to hold off on my payment because of a medical issue. Chatted with Michela/Michale (sorry for misspelling your name) and was very satisfied with his help.
Christina was a great help and was able to put my mind at ease. I really appreciate how she treated me. It makes it easy to use the online chat for UAC. I appreciate her assistance and caring demeanor.
Thank you Christina with United for helping us during this very difficult time. You were very kind and a pleasure to work with.
Thank you to Celeste G for being so helpful? She was patient and very knowledgeable.
Cerissa was a great great help ! File was pulled up quick and questions were answered perfectly!
Breona is sweet, kind, and problem solving. Helped me with everything I needed and then some!
Cammy,
Was super helpful, pleasant and answered all my questions I was satisfied with help
Cerissa is one of the best I’ve talked to so far great customer service thank you for your help.
Michael was extremely helpful and got me through the process with ease. He made everything clear and was very informative about what to do moving forward.
Christina was very helpful and her customer service was great she went above and beyond!!
wonderful and quick customer service, submitted what i needed asap and also able to answer my questions in a prompt matter
Michael was very helpful and very professional . Thanks for the good. Service o give him a 10/10
Jeanette C was attentive and pleasant. She was really helpful and made me feel comfortable in answering my question. Thank you!!!!
Marissa
was such a nice person and set me up with an extension on my payment so fast and easily.
Nice & polite young lady … made me smile by saying I have only 8 more payments to pay off my SUV!
I have called with questions regarding my account, just general questions. No attitude or arguments and was rudely dismissed by one and hung up on after another answered my question. Very weird experience and as someone who is over a …
I would to think Maria& Danna for helping me…. The supervisor Carlos was very rude… These 2 ladies were very polite and professional…..
Christina assisted me today and was absolutely amazing and so friendly! the most helpful caring person I have spoken with from this company.
Used the chat feature and chatted with Rose. She was so helpful and communicated with me right away!
Breona is a Sweetheart. She answered all my questions and encourage me to keep my payment up to date. She need more 🌟🌟🌟🌟🌟 …
Micheal helped me by understanding my situation and helped me with my payment arrangements. I rather deal with you than any other person at United Auto Credit
Hello,Gracie was simply amazing,she understood my situation and found a way to assist me,very polite and professional.
Thank you Gracie.
Nikayla, from the online chat was very pleasant and helpful. She was able to assist me with my concern successfully and was very polite when doing so. I really appreciate her help!
Micheal was a great agent he helped me with my payment extension and explained everything to me very nice and polite.
Breona was amazing today. She was very knowledgeable in assisting me with all my inquiries regarding my auto loan.
I have a lot of different auto loans most havent worked out for me personally. This place is great! They do whatever they can to help you no matter what and its amazing. Absolute top notch customer service wich in this day and age? Is …
Nikayla W was a big help to me when I had to contact United Auto Credit. Her customer service skills are amazing and she resolved my issue with grace. Thank you!
This young lady who helped was amazing, very courteous and went above and beyond my expectations of what I needed her to do
I spoke to Vianelly and she resolved my issue. I like the way she handled the call, which was professional and courteous, and QUICK. This makes me feel comfortable with being a valued customer with United Auto Credit.
great service. Acceptable rates for your inquires. Christina the live chat representative, very professional, also considering.
Vianelly was amazing. She listened to my concerns and was able to help me quickly with what I needed. 10 out of 10 highly recommend.
I used the live chat with Shay to make a payment and she was very helpful. She made paying my bill easy
Today I really was in need of some important information. Cirisa was very helpful and polite. …
I spoke with Christina via chat on 11/9/22. We spoke for about 10 minutes. She was very good at her job, fast, and very helpful. She made me feel like I mattered and wasn’t just a number to her. I hope United Auto Credit hires more customer service reps like Christina. She is a great representative of the company.
Rose was very helpful today! She provided me with all the information I needed and very quickly!
Christina was a great help. Definitely made my last payment schedule go as smoothly as possible.
Rose assisted me today beyond my expectations. She did a terrific job and helped me with my issue quickly, without any hesitation, and understood my situation. Thank you so much Rose for all your help today.
Very nice customer service.. Christina was very understanding..I appreciate everything she did for me..
Thank you Maria for your excellent customer service!! Great communication, pleasant and most of all, knowledgeable with the information I needed.
Marissa R. Was awesome! She helped me quickly. Very pleasant and respectful chat member. Helped me with my issue within a very reasonable time. Very professional! Great worker!
Cynthia was a Great help and knowledgeable and really knows how to give great customer service! Very well and clear speaking, could understand what she was saying and really knows how to make you as a customer feel heard and understood with …
I had chatted with a Christina today 10/24/22 about a late payment due to starting a new job. It was very stressful. But Christina reassured me and worked with me. She was very sweet and even congratulated me on my new job. I love how the …
Marissa was the agent that helped me today, she was great, , she answered all my questions , and gave some incite on my account
Superb customer support, fast response time, answer all questions with knowledge and patience. Chris is a gem and a valuable asset to this company.
I think Cerissa is amazing. She saw me in distress and she called me to put me at ease. I really appreciate her. Thank you so much
Rose was very helpful & quick to resolve what issues I had. Very professional. Great experience. Thanks again Rose!
Everytime I have talked to anyone there it has been a great experience. Rose was a HUGE help. Thanks again!
Ashley was extremely helpful in getting my issue resolved. I am grateful she was able to assist me
Today I have the most amazing experience with Rose a representative is the billing department. She was patient, and understand! Suck a huge help, great customer service!!
I spoke with Christina via chat! Chat was very prompt and effortless. Let her know what I needed and she handled it. Her customer service skills are top notch. If ever need it again hopefully I get someone who knows what they are doing and prompt like Christina. Thank You!
My agent Michael was very nice and accommodating, he understood what I needed and didn’t waste anytime making arrangements for me. Thank you again Michael!
they have very good customer service I chatted with Marissa R today about billing questions and she answered all of my questions in a timely manner
Christina did an amazing job assisting me and understanding the hard situation I am going through. She made my experience 10 times better just for hearing me out and understanding my side
The lady on the phone was great . she helped me get done what i had ask others to do for a month. She was great thanks so much .
Been a united customer for 3 years now. Excellent service, valued as a customer and a human. Highly recommend them for your car loan services.
Rose is a amazing rep. She was understanding and delivered very well. She deserve a raise.
My name is Tina Peters and I have fallen behind on my payments so I did a live chat with Miss Christina and she was super helpful and very understanding of my situation. What a great person you have working for your company!!!
I just want to thank Chris S from United auto credit for helping me better understand the financing of a vehicle. There were things I wasn’t taught or told when I did get my car and he gladly took his time to explain every detail to me, …
I’m using my son email my name is LaTasha Stokes and Shay was an amazing and on point. Thank you so much.
On Friday I had the experience on live chat to chat with Marssia, she was very helpful and very patient with me through chat while I asked a million questions. We finally narrowed it down to what I was asking for and she was great big help. …
Marissa R was absolutely fantastic to work with. She took care of everything my son and I needed right away. Thank you 🙂
I want to give my praise to an Agent by the Name Rose .. she was quick , her responses were the fastest I’ve gotten ever , and she was really kind ..
#AmazingCustomerService …
I can’t thank Camy enough for her kindness and her quality customer service. She answered all of my questions thoroughly and she was extraordinarily helpful. She was extremely pleasant to speak with as well. I give her extra credit because …
I called in because I am struggling! This representative was very patient and empathetic! I will forever be grateful for her!!
Alexandra was just amazing 👏 😍 I really Appreciate everything she was able to help me with. I would also like to take the time to say Thank You to United Auto Credit for being such a great business, an awesome Lender. Thank you guys so …
Gracie was helpful and easy to talk to. She was quick, friendly and thorough and got what I needed done.
Nikayla W was very helpful in resolving my issue. She was great at communicating my options as well as making sure I was satisfied with the resolutions she provided.
They have excellent customer service representatives. The individual who assisted me today was Shay. She was a phenomenal help.
Chatted with a rep Nikayla W. she was very professional and knowledgeable of my issue and what i needed to go forward. Right to the point and got me taken care of. Excellent!!!!
Customer service was amazing. She was very patient, articulate, and walked me through every step with no hesitation. I am a proud customer .
Michael from UAC is the best. He was super sympathetic to my concerns & also resolved them right away! His salary better be a million dollars 🙂
She was so nice and seemed to truly value my business! Wish more customer service agents were like her!! Thanks again!!
The representatives Celeste and Micheal were significantly helpful and kind! They work with you if there’s any issues and care about the customer.
Michael was very helpful when I used the live chat service. He was able to answer my questions and help me understand the changes to my account. This service with him was very quick and useful.
Rose was a wonderful help via United Auto Credit Chat Support. She helped me make payment arrangements that suited my current needs during a time of hardship. She explained everything thoroughly and was very patient with me. She was willing …
I called in Saturday with some questions and things of that nature; Ashley was BEYOND helpful. We shared some laughs and she helped me get my answers. She is dope and her energy is immaculate, hands down my favorite interaction/conversation …
Nikayla was absolutely amazing!!! She was very accommodating and knowledgeable. She was very considerate of my situation and took action accordingly to help!!! (chat id 1598436)
Christina was very helpful and handled all of my needs in a timely manner. She went above and beyond to make sure what I asked for was taken care of.
My experience with this customer support agent was excellent. They went above and beyond to provide me with a pleasant experience and help me to resolve my issues.
Marissa R. is an amazing customer service and account rep. She helped me out when I was in a bind. Excellent skills and service!!!
Rose from customer service was good at focusing on what i needed and require. She went as far as to speak to her supervisor to help me out regarding my payments issue!!
Michael was very helpful and assisted me in everything I needed. I had several questions and he was just great and never was short with me at anytime. Wonderful people.
I love this company!!! They work with you! Ozmar is the greatest ever. Professional,understanding & Knows his job well while at the same time considering your situation but doing what he can by the rules.This guy is amazing. All give good customer service. Appreciate you guys so much
The customer care representative was outstanding. Very helpful and I can tell she loves her job. Thank you for making my experience with my issue enjoyable and resolved.
I spoke with Christina and she was great. The rep answered my questions in a timely and proficient manner. Christina made my chat experience painless and quick, and I appreciate her for that@
Everyone that I’ve spoken to personally over the phone has been so helpful. I have recently had a conversation regarding my billing through via live chat. It was easy to chat with agent Christina and it was not difficult to explain what I needed help with and she was able to help me through chat.
Rose did an amazing job assisting me today with making my payment when I was unable to login on the customers portal. Very kind and she got it quickly done thanks again.
Vianelly was super friendly and very understanding. She gave me the warm feeling of not just doing her job, but caring about my situation. She explained everything to me and made me feel great about calling. Thank you so much for all of your help!!! She deserves recognition!!! 5 STARS !!
Simply. Amazing! Customer service! Made me feel very comfortable. And put my nerves to rest. She’s very professional. The best of the best! You can move her up to CEO status anytime. 😉. Thank you very much for the assist and understanding. God bless! Peace out! …
Sarissa (I believe that’s her name) was absolutely the most kind and helpful agent I have ever had the pleasure of speaking with. Was sad to have our wonderful conversation end, gladly recommend her to anyone looking for a good conversation and quality help with anything the company offers!
I just spoke to the young lady her name was Edith she was very help and very prompt with her service every question I asked was answered and was right on point I really do appreciate great service she made my situation very easy to explain and really felt like she cared about my situation. Thank You Edith for the great service
The representative that I spoke with today had quick and thorough responses to all of my questions. The level of service she provided went far beyond what you would typically expect when calling with concerns. I truly appreciated the overall level of care I received.
Today I had Michael and he was amazing & responded quickly to help me make a payment. The level of service she provided went far beyond what you would typically expect when calling with concerns.thank you so much