When we opened our doors in 1998, we decided to take a different approach to banking. It wasn’t all about numbers. i-bank was built for you because you deserve a trustworthy partner — for your needs today, and your dreams tomorrow.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 6PM |
| Tuesday | 7:30AM to 6PM |
| Wednesday | 7:30AM to 6PM |
| Thursday | 7:30AM to 6PM |
| Friday | 7:30AM to 6PM |
5050 Poplar Avenue, Memphis, TN 38157
Independent Bank has been my bank of choice for several years. I enjoy the convenience and the personal touch they give all their customers. If you are looking for a local bank with all the amenities of the large banks, Independent Bank is a solid choice.
Car loans are terribly difficult to pay. No way to pay online unless you have an account with them. Looking to refi to another company.
I was looking through my credit report and I still have this abomination of a “bank” on my report – and I financed with them almost a decade ago. I read through a bunch of reviews and nothing changed since I was financed with them. Super …
I feel like there could be more options to make a car payment that don’t include added fees, but Amanda did a great job of taking care of me and helping me find no-fee options. I had to wait on hold a while on the phone, but it wasn’t too bad.
DO NOT FINANCE WITH THIS BANK!!! The customer service is beyond horrible. It doesn’t make sense that they charge $15 to pay by phone or online. There is nothing convenient about this bank. Every time I call, I seem to get someone on the phone that seems to hate their job. Finance with someone else if possible.
The management & staff at the Poplar Bank Tower location are top notch. The tellers, Ms. Boykins-Cox, and manager Jeff K. are always courteous, helpful, patient, & sincere. They never treat me as just another account holder; I feel valued as family.
A $15 fee just for you to take my money?! That’s embarrassing and under no means a good way to do business. I cant wait until im able to refinance and be done with this bank. I see multiple low reviews for this bank and people responding to …
Where to start, if I could give Independent Bank ZERO stars that’s what I would prefer for a rating. I have an auto loan and this online website makes it nearly impossible to even type your username. It’s 2015, right? Not in this bank’s …
I really dislike this bank a lot. I’m already paying a higher interest rate on my vehicle by using you guys the on top of that i have to pay an additional $15 every month just to pay my payment. I’ll definitely be re-financing this loan ASAP!!!!!!!!!! STAY AWAY!!!! -_-
If I could leave less than 1 star I would!
Still on hold 45 mins later. Absolutely the worst banking experience ever! My advice is go anywhere else for banking
$15 “convenience fee” to pay online is ridiculous. Essentially penalizing people for paying in a method that is quicker and more secure doesn’t make a lot of sense for a financial institution. If you have a choice to get auto-financing elsewhere, I’d recommend to do so.
Rude people, and very unhelpful. What kind of a bank charges 35 dollar service fee to make an auto loan payment online or over the phone???? They should be happy to receive a payment at all and not rape your wallet when you make your payment…
My experience with this bank has been wonderful. They always go above and beyond to help me. The staff is always knowledgeable and patient. Most of my family banks with Independent Bank and i like the friendly atmosphere where they know you by name.
i tried to pay my car payment online and they charged me $10 for paying my bill 5 days before the due date. i would hate to think what they would charge if you paid your bill late. I called customer service seeking an explanation as to why …
DO NOT AUTO FINANCE WITH THEM! We’re are trying to make our first payment and what do you know?! They still ‘haven’t received’ the check payment I mailed 3 weeks ago?! So they suggest I pay over the phone or online with an extra $15 fee, no …
I’ve use this bank for my car loan. Over the years of my loan I’ve had the misfortune of having to pay my payment with their payment booklet on or around the 7th to 10th of each month. I say misfortune because their booklet says that …
I’ve been business banking with Independent Bank for seven years and the customer service at Poplar near Clark Tower, Poplar near East High, and Union have always provided excellent service. Depositing checks, getting cashiers checks, and free notary service have all been a benefit to my company. A good local professional bank!
Purchased a vehicle in Jan 2020, paid my first payment and refinanced the next week. It’s 2020, I am not mailing a paper check every month with no idea of when it will arrive or be posted, and I am for sure not paying a $15.00 fee to pay …
Hardly ever answers the phone. Called at different times on different days and it’s like pulling teeth to get answers about a loan. I have even used their “would you like us to call you back” option on their phone lines, but I never get a …
Be careful that you’re not late with a payment. My last payment was $2.59 extra and because I was late with the $2.59 portion they charged me an extra $23.50. Kind of steep in my opinion.
Dealing with Independent Bank is the worst mistake i ever made as a person that enjoy purchasing vehicles. Independent Bank is terrible. I was making 2 notes on 2 different vehicles. They continue to mix it up and charge a late fee. I …
This is the worst car loan company ever! I will never, ever, purchase another car through this company. There are times where customer service is nice but when you call the collection department and ask about a payoff, they are rude to the …
If I could give a 0 star I would. Their customer service is awful, and they lose payments and then want to report it to the credit as late. And then dont want to admit to their mistake. I would advise everyone to stay as far away from this bank as you can. They will screw you over
I can’t wait to get my loan payed off. They are slow about clearing payments. I sent off my payment for my loan and they send the tow truck to pick it up and when I call to ask about it they don’t answer. They should have a way to talk to someone 24/7 because without a vehicle how is anybody suposse to go to work and make money.
Customer service is pretty good. $15 payment fee is unusually high as I have great credit and have had many lenders in past and never seen it that high. Late payments are low though. …
Tried to call and let them know that I had towed one of their vehicles and currently had it in storage. After being transferred 4 different times back and forth they hung up me. Not my first go around with them. Won’t be doing them any favors in the future.
As a small business owner I’m so glad that I was referred to Independent Bank, from the moment I walked through the door and spoke with Mr. Jeff K. and his branch staff I was treated with the utmost importance. This bank has met all of my …
I usually don’t write reviews, but after seeing some of these, I feel the need to share my experience. I have been with Independent Bank for 22 years, ever since the bank was established in Memphis. I have had numerous encounters with the …
I refinanced due to divorce. They were very hard to reach, very rude and unhelpful. The first payoff check mailed to them, they claimed they didn’t revieve. Then they after the payoff they held my tittle for a month.
$15 dollar “convenience fee” it’s 2022 EVERYONE pays their bills online. I will be refinancing my car loan ASAP.
I would advise people to look elsewhere for automobile financing until Independent Bank changes some of their practices and/or catches up with the times. Not only do they charge an outrageous $15 fee for online or phone payments, they take …
It’s rare that I’d give anyone a one-star, but this bank is so awful that I can’t wait to refinance elsewhere. $15 convenience fee for online payments in this age is just stupid. They make it near impossible to do anything on your own …
Unhelpful customer service and no way other than snail mail to make a loan payment. On-line and phone payments incur a “convenience fee” of $15. Just an all around bad experience with this bank. I should have done better research before signing for the loan with my auto dealer and will be refinancing just to get away from them.
My auto loan was provided by Independent Bank. Their online payment system requires a fee and they encourage payment through the mail. Customer Service is not very good as they require you to call for most situations. I would highly …
I mailed a payment on June 30th, as of July 20th still has not been processed! Have tried calling, no answer! It is 2022 and they have no way to pay in a convenient manner without charging a ridiculous fee! No reason for this kind of business practice in 2022!
DO NOT FINANCE YOUR VEHICLE WITH THIS COMPANY!! Unless you mail them a check for your payment like its 1995 you will be billed a $15 payment fee. You can set up automatic bill pay with your bank to pay them but mysteriously they claim they …
It’s ridiculous on how this bank conducts service…there is a super long wait for getting anyone on the phone to handle business. We also called corporate office and they were also hard to get in contact with someone. This bank is just not professional the way things are done and i wouldn’t trust having business with this bank.
Update, the respone from Kathy below is completely bogus. I called and left a voice the same day it was left I also called every weekday for 2 weeks no answer ever. I believe the extension she left is just an empty box thats only there to …
My parents bought a new car in 2001 that was financed through this company . We’ve been calling and leaving messages for 3 days because of a lien on the title that’s been paid since 2006. I finally today got through to someone by acting …
Well after about 3 hours of on hold and attempted call backs I finally got in touch with a live person. I was wanting a payoff amount to pay my car loan off. I finally got an amount and they wanted to charge me $15 to pay it off. I’m trying …
Customer service is HORRIBLE! I hate the dealership even does business with this bank…I’m furious at the dealership as well for even allowing me to get a loan through them….just the 1st month….🤣🤣…almost feels like it’s not a real bank… Before you buy a car PLEASE PLEASE make sure this isn’t and option. You won’t like the experience. …
I need to make a payment on a car loan. Only voicemail is available.
Still haven’t heard back and I will continue to call,,,, and leave voicemails.
How big is this bank? Voicemail./????
Can I give a negative star rating? Worst bank ever. The 5 star ratings below HAVE to be their employees and friends/family trying to boost their sorry image. Don’t ever expect to get a live person on the phone here. Horrible customer …
This was my worst banking experience ever. I had an auto loan through independent bank. If you want to pay online there is a $15 “convenience fee.” If you send a check, you better plan on it taking 3 weeks to get there and processed. If it …
If you like being on hold. And not having any sort of option for an easy auto pay with an external bank account this place is for you. Hopefully a car dealer doesn’t use this bank for your auto loan. I re financed a few short months later …
I have an auto loan with Independent Bank Memphis TN. To avoid any late fees I mail my payment three weeks before it is due and it still is late, according to Independent Bank. If you pay online or on the phone there is a $15.00 convenience …
This bank is a joke. Everytime I call no less than 20 minutes just to talk someone, then I get transferred back and forth. My highest wait time on hold hit 1hr37min… …
Worst bank I have ever dealt with. Every customer service rep acts like it is their first day on the job and don’t know anything. I was sent from one service rep back into the customer phone queue simply because she did not know the answer …
Some treat customers poorly, not willing to help fix account issues with incorrect name spelling and online access issue, harasses with calls multiple times daily when even 1 day past your loan payment. Wish I could’ve went somewhere else. I advise to go anywhere but here for your financial institution.
Bought a car. Got my loan through them. No issues there. I moved. Tried to get a payout. Can’t get a hold of anyone after calling multiple times a day over a week. Left multiple voice-mail. …