Established in 1978 and based in Tool, Texas, West Cedar Creek Municipal Utility District provides water treatment and distribution, wastewater collection and treatment.
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
821 S Tool Dr, Tool, TX 75143
$5 fee to pay your bill and I got one that was five times the normal amount due to leak spoke to them to pay on second paycheck which is Friday and after that get a bill for termination on Thursday. Very, very, very poor customer service …
Very unprofessional
No good no good
Very rude people
They bring water to all!😂 …
The customer service is very bad
Had a pump problem on Sun AM. There in 10 minutes, fixed in 10 minutes. Couldn’t be happier.
Thanks
in 2016 I took a court order Name change to the one in Kemp, no change 2017 I brought the court and license twice to tool 2018 no name change. it is now 2020 4 years later and I just e-mailed the updated iinfo plus court order. Good thing I’m not in Witness protection I’d be dead by now.
Very helpful, friendly employees
We were originally tapped into pond water that later we found out was run off from the local sewer plant. Unfortunately that was 10 years later and three kids born with extreme physical disabilities the two youngest were conjoined with 7 …
They are rude and charge you for anything they possibly can. Horrible company
This place is the most unorganized worthless place I have ever dealt with. They have online billing (welcome since you are so behind the times) so I go to pay my bill and it will not let me fill out the payment information. I called the …
No longer take payments over the phone, so you have to pay on line or go inside, in which they charge you an extra $10 for handling and surcharge fees. So you have to pay money to pay your bill!
they lie and steal your money and lie about taking it. never take a hand written reciept from them. and be prepared for deeee da dee types
Read some of the previous reviews…don’t know why they are so negative because I’ve had nothing but good experiences with them…the ladies in the office have been nothing but nice and respectful…of course you get what you give….thank …
Rudest bunch of women on the planet. What is wrong with this world. Serious override needs to be done. They don’t give on flying F about the community it serves.
I was in the shower and I lost water. I called MUD and was told that they were working on a leak that they were working on yesterday ! How about a head’s up !
This company should be ashamed of themselves. As a customer of over 20+ years, I can say without hesitation that every attempt has been made to forgive and be kind on our part. This company has NO HEART for their community and is ALL ABOUT …
First of all they shut our water off the day before it’s due! Than try to charge us triple what our bill is. Than when we say it’s wrong we are given attitude. This place is crooked and they dont care about anyone except there selves. I …
Aweful service and terrible portals to pay bills. Very rude service. If there was another option everyone in this area would choose an alternative. I’ve never heard a kind word about this place.
Worse place and people ever‼️Have had multiple problems with these yahoos… Unprofessional, unorganized, miserable people running this place. No management at all. If you are that miserable of a person you should NOT be in customer service …
Worst water dept I’ve ever dealt with…. Who has problems with their water dept..?? Its the easiest bill anyone has to pay but these people make it the hardest. I went to online billing so I would not have any interaction with this place and I still have issues. Im Ready for someone to buy these guys out.
If I could give ZERO stars I would. This location is very unprofessional. The attitudes are very poor. One should be trained to act in a professional manner at all times, even if it is “just a water bill.” If you do not enjoy your job, leave. Simple. Please note that one in my account since you also lack doing that.
Very rude when you ask them why is the water so cloudy and Everytime I would drink it I became sick they couldn’t answer and just slammed the phone down, where are their employer’s, these people clearly do not need this type of a job if all they can do is be rude and mightier then thou attitude
There word means nothing! They don’t follow through in our experience and opinion. ( over 7 days waiting on a simple response)Lady that answers there phone seems mad that you even called…. We’ll get a new job if you don’t know how to treat your customers!!
Horrible customer service rude and very sassy! There miserable doing there job they should just quit . I hate going in there
WCCMUD has terrible customer services and completely unprofessional. I have been a customer for over 10 years. They do not keep their customers informed and when they do give out information it is vague. We have been without water for 6 days now and it is absolutely unacceptable with no time frames of when we will have water again.
Have no water the excuse given is that we are on the tip of the line so it reaches us last. When the water reserve rises we will receive water. Day 3 now and no timeframe given. If you don’t have enough water supply to reach us then You …
Question! My deposit is 350$ which I get back at the end of 12 months of no late charges, but if there are outrageous charges that i have questions on BEFORE paying do i have to pay the bill then fight it? To keep from losing my 350 up …
I won’t go into too much detail but they don’t seem very nice or helpful. Like you’re taking up their precious time. Very snippy.
There is a new sewer line run on TX-274 which they are slowly undertaking at the moment. Spoke to the supervisor on the first day (which construction starts at 7am) where he informed me they would be out there for a week to run the line in …
I have been a customer for 30 years. I have had so many issues with this place that i couldn’t list them all, from outrageous over charges to shoddy work. I had to start taking pictures of my water meter every month to track my usage …
Do not trust them of they tell you you have to pay more then just a reconnect fee for a meter. We’re building a house on a property that previously had a house on it, the house burnt down but there is obvious signs that there used to be a …
Zero stars if I could, honestly, the lady that answers the phone is so rude everytime, and I can’t pay online so I go in to pay and if I don’t have a $100 bill I have to use my card and they charge me for that. This place is so …
I have no problems with them personally as far as anyone in the office, but I do not understand charging a $5.00 fee a month to pay online. What utility company does that? and now for the past 2 months on the statement says Go paperless …
This company makes its living by scamming old people. They are raising rates with less than 10 days notice, they don’t read the meters and charge their customers whatever they need to make a profit. Very unprofessional, very dishonest and …
Who ever was working at 1130 to 12 on 10/5/2022 see how they don’t answer with there name prolly for the these very reasons she was on the phone being rude and difficult being agitated and not giving me information then wanted to be …
Extremely rude, over priced and will not have anyone check the usage. I’m not at the property maybe one day a month and I have over $100 bill each month. I can’t believe this unoccupied for the most part property should have these bills. I know no one is using the water.
$5 fee to pay online plus another $5 fee from your online processor? So you want me to pay an extra $10 a month for the privilege to pay you online? Funny how my bill shows up with only 2 days before the due date, so I can’t mail in payment …