Horrible service and they are dishonest. Called the company at 8 PM for emergency delivery and was still being told at 2:30 AM that propane delivery was “on his way” – made numerous calls and manager “Kelley” lied repeatedly about arrival. …
Always a pleasure to do business with. They always put up with our country dogs. One driver took a selfie with one of our dogs that I thought he would be scared of.
Can someone make sense of this?: Trenton offers two residential plans. 1) Monthly – Customers can choose a plan to have their tanks topped off monthly – this requires their truck to come to your house monthly and for them to pay the driver …
Customer service is outstanding! They truly care everyone involved with the delivery of my propane was awesome to talk to, got a great price but with that kind of service I would have paid more it’s just so hassle free! Thanks to you all!
Been without gas for over a week, they told us we would receive gas within 72hrs. It’s been 11 days. Everyday I call and customer service says gas is in route, everyday they change delivery to “tomorrow”. Run far away from this company.
I do not recommend. They never refill tanks when they say. You call they say ok I will send someone TOMORROW and guess what no one shows. I even had them sign me up for a “keep full” customer. Meaning they are supposed to make sure the tank …
Started the process in April 2021 and still trying to get the issue resolved in December 2021. Poor Experience. Would not recommend Amerigas to anyone. Glad to not need their services any longer.
We were with Trenton for years. They were bought out by AmeriGas and we will NOT be staying. Horrible customer service. We have been given 3 delivery dates and they never show up. We are almost out and hoping they will show up eventually
When this location was locally owned “Trenton Gas”, they were great. Since they were bought out by Amerigas, it’s been the most worthless and unreliable utility service I have ever seen. If you see a recent review with more than 1 star, I …
Good luck getting anyone to talk to. For the love, don’t ever rent your home tank. We did and now Amerigas won’t come get tank, and they won’t let us buy it. Other propane companies won’t fill Amerigas tank so we are stuck.
I have been trying to get propane for 4 1/2 weeks. I use to call in Monday and it would be delivered by Thursday. Now I can’t even speak to someone local. I kept getting foreign speaking people telling me it would be here tomorrow. I even …
More crooked than a dog’s hind leg. They go four months or more without reading the meter. I have called and e-mailed countless times to find out what it’s going to cost to get out of our service. No one will call back or return e-mails. …
I scheduled a refill since a week and a half ago and still have not received anything! I had called the local office in Trenton and the phone always sounded disconnected even if I tried calling at different times. Today I’ve called twice …
For the most part I’ve been very happy w Trenton Gas. I’ve used them since I moved here 17 years ago. The very first delivery man was fantastic & the other delivery men have also always been patient, nice & willing to go the extra mile. …
Spent over an hour on hold to never get through to anyone. This place has fallen a long ways since it was Trenton LP. Cancelled service and went with a local competitor who was able to get a new tank, service, and delivery all done within …
Worst customer service of any company before and after the sell-out to Amerigas. Online scheduling is a lie of a timeline and they are quick to TAKE your money and NOT deliver. Run fast and far from this business.
AmeriGas lies about delivery details, and about everything that has to do with helping their customers. When asked to speak to a manager, that manager decided that she didn’t like hearing the truth, and being questioned, so she took it upon …
America’s has taken my money and missed 3 delivery dates so far. I was originally on their autofill program and They never came. After speaking with 3 different customer service representatives I was told each time that I would have gas …
Absolutely awful! Since Amerigas took over Trenton Propane, we have had our delivery cancelled at least 7 times in three weeks. Each time we have to call them back to reschedule and sit on hold for over an hour each time. If 2020 is bad….. you haven’t met Amerigas yet.
Since Amerigas took Trenton LP over, the whole company from customer service to delivery is below sub-par. Nobody in their right mind should EVER consider Amerigas! Customer service has their word track– non-effective. Delivery: …
Very disappointed with their service lately. I placed an order, our scheduled “delivery window” came and went – no propane was delivered and a week later, I still was not showing up on their delivery schedule. …
Literally the absolute worst customer service! Avoid at all cost! Ordered 8 days ago and they still can’t tell me when it will be here! Now we are out and electricity is out too. Thanks for nothing, Amerigas! UPDATE: It took more than a …
EDIT: Instead of cancelling my delivery and refunding the fuel price ($399.99) , Amerigas decided to add a credit to my account. This was after telling them that we would no longer be using their service and to come pick up the tank. I’m …
On December 15 2020, I called to place an order and after being on hold for 45 minutes I was finally able to speak with a live person. Placed the order to fill the tank and they asked how much I had left in my tank. Does it matter how …
If I could give less stars, I would. Horrible service since these guys, Amerigas, bought Trenton LP. Absolutely useless customer service! Tried for 6 days to get gas with no luck but plenty of promises. Customer for over 20 yrs with …
I have just cancelled my service with Trenton Propane. I called for gas on Jan. 4 and informed them that we were completely out (my fault). It is now Jan. 11 and we are still waiting for a delivery. When I called the company, my wait …
Since February of 2021 I’ve been calling and asking them to close my account and pick up their take yet they haven’t and keep billing me fees. I’ve called at least a dozen times over the past year. I’m becoming livid with them for charging …
Horrible service,America’s damaged my propane tank by overfilling it last summer, and have to get a new 1 from McCraw. We have always paid our bill with America’s, and now they are telling us we owe them $1200. From 4 unpaid bills last …
Customer service is below par. I was to have propane delivered within 24 hours for an Emergency drop (we ran completely out of propane). I called and again I was told I would have a delivery the next day. NO SHOW!!! Now we will not have a …
Rebate gift card, not honor.
On 12/10/2021 I filled 525.10 gallons of propane from AmeriGas Propane LP. because it offered $200 prepaid card. When I went to claim on online, the website …
This company is a joke to deal with! Been trying to get propane delivered and they give me a date and do not show up. Tell me that someone will call and to live my phone line open and guess what no one calls!!!!!!! Ask to talk to a …
Takes weeks to deliver half my order and they keep my money until I order again. I am sick of being charged twice per gallon what others pay for the same propane. You never meet your own delivery schedule. You never deliver the amount of propane I’ve asked and paid for! Get your tank out of my yard!
What an awful experience and completely unresponsive company. 12 days and counting for delivery, and after multiple calls and assurances of ‘delivery tomorrow, delivery tomorrow’, there’s still no word. I’m on hold with their ‘customer …
Amerigas is the worst, I would give a negative star if I could. I have had issues with getting propane delivered in the past, and I have run out of propane 3 times in the pass 2 years, so this time I started calling 2 months early to get …
Called and scheduled an emergency delivery, no one showed up. Called again 3 days later to ask what’s up, they rescheduled and still no one came or called… left without heat for over a week. …
Took over a month to get first delivery as new customer
Horrible service and they are dishonest. Called the company at 8 PM for emergency delivery and was still being told at 2:30 AM that propane delivery was “on his way” – made numerous calls and manager “Kelley” lied repeatedly about arrival. …
The only thing I wish is that you would leave me a copy of the amount you put in my tank like they used to do ! With the price and amount of propane !
Great service as always.
Fast and friendly service!
Reasonable prices, quick courteous service.
Friendly, efficient, and superb customer service!
Already wasted too much time waiting!
NO MORE !!!
Their customer service is a huge disappointment
Don’t go here to refill any tanks unless your here the one hour they decide to fill. Unreal.
Been out of propane for 24 hours now and I’m on a keep full
Great company that truly has customer service.
Saw that the place was closed at 5pm went there at 3pm to get my tanks refilled but couldn’t because no one was there to fill them.
This company is super friendly and they respond so quick to any and all request you submit.
The technician was knowledgeable and answered all of our questions about propane.
Tired of being had by this company. we will use unleaded fuel from now on. CHEAPER THAN PROPANE????
Worst online bill paying system I’ve ever used. EVER!!! Go with any other company you can find!!!!
Both Rodney and Larry were very helpful and provided great customer service on short notice.
worst place ever!!!! If I could give a zero I would. please!! if you have other options for gas service PLEASE!!! go to them.
The service is and always has been excellent, but the prices are, in my opinion, too high compared to competitor pricing.
Amerigas customer service is OFF SHORE!! trying to reach someone local.
Always a pleasure to do business with. They always put up with our country dogs. One driver took a selfie with one of our dogs that I thought he would be scared of.
Can someone make sense of this?: Trenton offers two residential plans. 1) Monthly – Customers can choose a plan to have their tanks topped off monthly – this requires their truck to come to your house monthly and for them to pay the driver …
Customer service is outstanding! They truly care everyone involved with the delivery of my propane was awesome to talk to, got a great price but with that kind of service I would have paid more it’s just so hassle free! Thanks to you all!
Been without gas for over a week, they told us we would receive gas within 72hrs. It’s been 11 days. Everyday I call and customer service says gas is in route, everyday they change delivery to “tomorrow”. Run far away from this company.
I do not recommend. They never refill tanks when they say. You call they say ok I will send someone TOMORROW and guess what no one shows. I even had them sign me up for a “keep full” customer. Meaning they are supposed to make sure the tank …
Started the process in April 2021 and still trying to get the issue resolved in December 2021. Poor Experience. Would not recommend Amerigas to anyone. Glad to not need their services any longer.
We were with Trenton for years. They were bought out by AmeriGas and we will NOT be staying. Horrible customer service. We have been given 3 delivery dates and they never show up. We are almost out and hoping they will show up eventually
When this location was locally owned “Trenton Gas”, they were great. Since they were bought out by Amerigas, it’s been the most worthless and unreliable utility service I have ever seen. If you see a recent review with more than 1 star, I …
Good luck getting anyone to talk to. For the love, don’t ever rent your home tank. We did and now Amerigas won’t come get tank, and they won’t let us buy it. Other propane companies won’t fill Amerigas tank so we are stuck.
I have been trying to get propane for 4 1/2 weeks. I use to call in Monday and it would be delivered by Thursday. Now I can’t even speak to someone local. I kept getting foreign speaking people telling me it would be here tomorrow. I even …
More crooked than a dog’s hind leg. They go four months or more without reading the meter. I have called and e-mailed countless times to find out what it’s going to cost to get out of our service. No one will call back or return e-mails. …
I scheduled a refill since a week and a half ago and still have not received anything! I had called the local office in Trenton and the phone always sounded disconnected even if I tried calling at different times. Today I’ve called twice …
For the most part I’ve been very happy w Trenton Gas. I’ve used them since I moved here 17 years ago. The very first delivery man was fantastic & the other delivery men have also always been patient, nice & willing to go the extra mile. …
Spent over an hour on hold to never get through to anyone. This place has fallen a long ways since it was Trenton LP. Cancelled service and went with a local competitor who was able to get a new tank, service, and delivery all done within …
Worst customer service of any company before and after the sell-out to Amerigas. Online scheduling is a lie of a timeline and they are quick to TAKE your money and NOT deliver. Run fast and far from this business.
AmeriGas lies about delivery details, and about everything that has to do with helping their customers. When asked to speak to a manager, that manager decided that she didn’t like hearing the truth, and being questioned, so she took it upon …
America’s has taken my money and missed 3 delivery dates so far. I was originally on their autofill program and They never came. After speaking with 3 different customer service representatives I was told each time that I would have gas …
Bought a home that had a tank already in place.
Found that all I had to do was pay the rent and get it filled. Not bad, …
Absolutely awful! Since Amerigas took over Trenton Propane, we have had our delivery cancelled at least 7 times in three weeks. Each time we have to call them back to reschedule and sit on hold for over an hour each time. If 2020 is bad….. you haven’t met Amerigas yet.
Since Amerigas took Trenton LP over, the whole company from customer service to delivery is below sub-par. Nobody in their right mind should EVER consider Amerigas! Customer service has their word track– non-effective. Delivery: …
Very disappointed with their service lately. I placed an order, our scheduled “delivery window” came and went – no propane was delivered and a week later, I still was not showing up on their delivery schedule. …
Literally the absolute worst customer service! Avoid at all cost! Ordered 8 days ago and they still can’t tell me when it will be here! Now we are out and electricity is out too. Thanks for nothing, Amerigas! UPDATE: It took more than a …
EDIT: Instead of cancelling my delivery and refunding the fuel price ($399.99) , Amerigas decided to add a credit to my account. This was after telling them that we would no longer be using their service and to come pick up the tank. I’m …
On December 15 2020, I called to place an order and after being on hold for 45 minutes I was finally able to speak with a live person. Placed the order to fill the tank and they asked how much I had left in my tank. Does it matter how …
If I could give less stars, I would. Horrible service since these guys, Amerigas, bought Trenton LP. Absolutely useless customer service! Tried for 6 days to get gas with no luck but plenty of promises. Customer for over 20 yrs with …
I have just cancelled my service with Trenton Propane. I called for gas on Jan. 4 and informed them that we were completely out (my fault). It is now Jan. 11 and we are still waiting for a delivery. When I called the company, my wait …
Since February of 2021 I’ve been calling and asking them to close my account and pick up their take yet they haven’t and keep billing me fees. I’ve called at least a dozen times over the past year. I’m becoming livid with them for charging …
Horrible service,America’s damaged my propane tank by overfilling it last summer, and have to get a new 1 from McCraw. We have always paid our bill with America’s, and now they are telling us we owe them $1200. From 4 unpaid bills last …
Customer service is below par. I was to have propane delivered within 24 hours for an Emergency drop (we ran completely out of propane). I called and again I was told I would have a delivery the next day. NO SHOW!!! Now we will not have a …
Rebate gift card, not honor.
On 12/10/2021 I filled 525.10 gallons of propane from AmeriGas Propane LP. because it offered $200 prepaid card. When I went to claim on online, the website …
ZERO STARS
I ordered when I was at 30%. I am at 12% and still waiting. …
They deserve zero stars! Prepaid for a delivery that was over priced and TEN days later STILL no delivery! Worst customer service call center EVER!!!
This company is a joke to deal with! Been trying to get propane delivered and they give me a date and do not show up. Tell me that someone will call and to live my phone line open and guess what no one calls!!!!!!! Ask to talk to a …
Takes weeks to deliver half my order and they keep my money until I order again. I am sick of being charged twice per gallon what others pay for the same propane. You never meet your own delivery schedule. You never deliver the amount of propane I’ve asked and paid for! Get your tank out of my yard!
What an awful experience and completely unresponsive company. 12 days and counting for delivery, and after multiple calls and assurances of ‘delivery tomorrow, delivery tomorrow’, there’s still no word. I’m on hold with their ‘customer …
Amerigas is the worst, I would give a negative star if I could. I have had issues with getting propane delivered in the past, and I have run out of propane 3 times in the pass 2 years, so this time I started calling 2 months early to get …
Called and scheduled an emergency delivery, no one showed up. Called again 3 days later to ask what’s up, they rescheduled and still no one came or called… left without heat for over a week. …