West Valley Water District’s mission is to provide our customers with safe, high quality and reliable water service at a reasonable rate and in a … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 8AM to 5:30PM |
| Thursday | 8AM to 5:30PM |
855 W Base Line Rd, Rialto, CA 92376
(Translated by Google) They should say that it is closed to the public
(Original) …
(Translated by Google) Bad customer service and bad service on the web side!!
(Original) …
Poor customer service
Horrible customer service, incompetent staff, Stuck with them.
Worst water company expensive late fees poor customer service
Online payment changed. Very bad.
Old one was better.
Very poor Costumer service very complicate to install the service and their bills are excessively expensive ..:👎🏻 …
Customer service sucks and they try and charge late fees even if u pay before the past due date
The ladies are very rude, this place is over priced. Is there any way I can report this company
The most difficult (by far) of all utilities to transfer service. The entire system needs a drastic makeover.
Horrendous. Trying to get serivce as a new resident is far more complicated than it needs to be. Customer service is exceptionaly poor. No service over the weekend either.
This company thing it above the law I have been there many of time they add 20.00for late fees the day before it due and stated it automatic after midnight think if you’re bill is &20.00 and they cut it off now get this you pay 20.00plus …
This water district sucks, just bought a house in Rialto water bill is a bit high don’t even have sprinklers,I went to the office to pay my bill and the girls behind the counter are really rude.
They are horrible . They do not know how to speak clearly and explain how to get service transferred
Horrible customer service and low water pressure issues in new community. Also, No Grace on payments.
They try to shutdown your water if you pay 3 days late .
Delta Airlines is a better company.
My water was turned off because I failed to pay a late fee. I was told at 12 noon someone would come by 5 to turn it back on. No toilet, no shower, nothing. On top of that, they hike our bill through the roof. I need to find me a gig where …
Besides the poor customer service, they are beyond amazing at shutting off water within a missed payment real quick. Not even behind multiple months, just a few days. …
The worse, we all need to head over to the Mayor’s office and boycott this. Their late fees are ridiculous, you can’t even do payment arrangements! They will shut your water real quick but take their sweet time to turn it back on! My bill …
Signed up for autopay. Apparently it doesn’t pay on the due date but changes. Sometimes “skips” a month. Charged in February. Now owe almost 100$ for March. Their system is ridiculous. I want to change water companies.
My five star post relates to the turf rebates West Valley offers. We landscaped our yard a few months ago and, right as the work was starting, I found out about the rebates offered by West Valley when you pull up grass and put in artificial …