Johnson County is the most populous county in the state of Kansas and WaterOne has steadily grown with it, providing a water system that has … See more
I pay my water bills. I don’t receive more bills. I still pay into account. Wake up this morning to pounding on my door. Tech was real nice but had me call cx service and talk to them because someone signed up for their service and gave the …
Should give them 0 stars, they come out to fix pipes on our street and sit in their trucks blocking multiple driveways for most of the 8 hours they are around while their heavy equipment sits on 1 driveway with a mound of dirt just sitting in the road from the hole they dug.
Worst customer service every single time I call for my property. Whenever my maintenance team lets me know I need to call waterone I start the eye-roll.
The web sight is a nightmare. The software company is totally incompetent. Can not get in. Never seen something like this in my life. How to trust this company with my bank account?
CUSTOMER SERVICE: YOU WOULD THINK YOU WERE TRYING TO HACK INTO FORT KNOX IF YOU FORGET YOUR LOGIN INFORMATION – IMPOSSIBLE IF YOU DON’T HAVE AN OLD BILL ON HAND! YOUR WEBMASTER MUST BE SO PROUD HAVING BUILT SUCH A ROBUST SYSTEM. REMEMBER, SOME OF YOU CUSTOMERS ARE SR. CITIZENS AND COULD USE A MORE USER FRIENDLY ACCESS –
Absolute worst company I’ve ever dealt with. Our water has been turned off 4 times a week for 4 straight weeks. I have left two messages for a “supervisor” who has never returned my call. I’m paying for water I have no access to.
As a plumber that has worked throughout all of Kansas City I can definitely say that WaterOne is the best water service provider. This is especially true if you need to replace your water service as it cost far less than with BPU or KCMO.
The website is from 1980..I answered my security questions—even had my account number…over and over I was asked the answers to my security questions—and repeatedly, I submitted them. STILL COULDN’T GET IN!!! Listen, if someone wants to log in and PAY MY WATER BILL…LET THEM!!!
Their new website is the worst I have ever dealt with. So frustrating. I could no longer sign in to my account. No option to reregister, or click on a “forgot password”. Nothing. Then, after 30 minutes of trying this and that, I finally …
Gee what a great bill paying website. Not only do you have to have a password that is 50 characters with letters numbers and sand script, but after you type your password in you get to answer 20 security questions too! Oh boy, my account …
I agree with all of the other reviewers. Confusing website, Fort Knox is an accurate description. Having someone access my water bill is the least of my worries, so why it’s so difficult is ridiculous. The water quality is poor – when I …
Apparently now Waterone will not give a call ahead any longer for water service turn on. So any companies that have to get water turned on, have to send a staff member to sit and wait for up to four hours to get service turned on. What …
Omg, these frieks are ripp off artist with a license to do damage to you. Horrible non English speaking cs people. Can’t get the charges right. The customer ends up paying for their mistakes.
They replaced the main on our street a couple of months ago and left many yards in terrible shape when they were done. From a prior response you said you always put things back when done. I have two large spots in my yard that are very …
This company is absurd. I have tried several evenings over the last four months to pay my bill online or over the phone. Each time it asks for my account number. I can not give them my account number because I have not received a paper …
This place is a mess. Had an issue with an ACH payment and have documentation from my bank that the problem is not the bank. Simone does not listen and is beyond RUDE, ended up hanging up due to her attitude. Reece is the only one there …
Had the absolute worst experience with Waterone. My payment account that was “linked” to Waterone was returned. NOW i have to pay an extra $25 dollar surcharge because of my bank? (Which i use for all my other bills) I was polite over the …
I had a great experience with Shenetria on 1/13/22. She was super helpful and so kind! Walked me through every step and was very patient. You have a great employee! Thank you Shenetria!
This is the absolute most worst website that I have ever encountered for logging into my account or view my bill. I’ve set up the account multiple times and still am unable to log in. Every single time I try to login, I have to go through the entire process again and set up the account.
Horrible customer service. I called because my water was off. The customer service person informed me that there was maintenance being done and everyone on my block was affected. The water was not expected to be back on for another 4-6 …
Unable to reach customer service for two days in an attempt to initiate service. Left a call back number three times, zero calls back. Submitted form online with zero confirmation. Finally reached a customer service agent and when she …
This is far is the worst company and the least helpful people I have ever had to deal with. I only wish we have a different choice as a consumer but sadly stuck with Water Company, Every single experience has been terrible. I am just sick …
Why am I having to get the runaround and long hold times just to call in and pay my bill because they can’t purchase a useful payment software. Then when you call them to pay, you don’t pay them. They transfer you to a service company that …
I have had nothing but unpleasant experiences with WaterOne. Their website is incredibly confusing when trying to pay a bill online. But be careful when signing up for auto pay, as the website is unclear whether you need your WaterOne …
I’ve never had a problem with customer service. I just called today and she was very polite and courteous. I don’t use their website, so cannot comment on that. I just pay our bill with online bill pay, so don’t go to their site. We love their water, it’s very good!
Very frustrating that customer service rep cant be reached by phone. voice message says to call during normal business hours but that admin office is closed? Poor, Bad Service!!
they deliberately mail bills late to be able to add late charges to your account. They are unresponsive to complaints; deliberately act against the customer. This goes for JoCo too, since they are one and the same. They want you to fill …
Awful. They’ll come shut your water off over a nickel and a dime without you there but you need to be present for them to turn it back on. Oh and they only turn it back on within a 3 hr window, which is 2-5pm. Bunch of clowns. What a way to run a business.
I have never seen a utility in my life that was so hard to pay a bill. I went to talk to customer service today, but nobody is working at the counter today. I’ve tried paying my bill online and it keeps saying my account is invalid. Not to …
When I bought my house I had noticed the water meter cover was several inches below the existing ground. This depression would hold rainwater and leaves and made mowing over this difficult. I made a call to the Customer Service line, …
Surprised on low ratings, but after reading them some are legit. Still I’d give them a 3.5 rounded up. They bill every other month for SFH/SFR which is annoying at first, but if it saves costs on billing that might be passed on to me OK, …
Original: 1 Star – Worst utility website I have ever used. Absolutely every aspect of it is atrocious. Now my account is locked and their website offers no way to contact Customer Support. …
Absolutely atrocious online billing experience. This company has cost my family over $300 in late fees and other miscellaneous fees due to their garbage website not working the way it’s supposed to. …
I get a utility has little incentive to do better for customer service, but you need to serve your people better. This is the worst account management and billing setup I’ve ever used. Please do better.
I CALLED WATER ONE THIS MORNING AND RECORDING SAYS PUSH “1” FOR ENGLISH! I TOLD CS REP THAT OFFENDS ME. SHE SAID THERE ARE MANY LANGUAGES IN THE USA NOW.
I SAID THIS IS AMERICA AND ENGLISH IS OUR LANGUAGE ALL OTHERS ARE SECONDARY. …
I only gave them one star because I can’t give them the ZERO they really deserve. If you read the other reviews you see that they have the worst website experience of any company. If I lived near a creek or pond I’d get my water from it …
– ****** (NEGATIVE 5 STAR REVIEW) THE WORST WEBSITE EXPERIENCE EVER. YOU CAN’T RESET YOUR PASSWORD WITHOUT EMAILING THAT TAKES A DAY TO ANSWER. I DON’T KNOW MY ACCT # SO I CAN’T RESET MY PASSWORD. I FINALLY GET MY ACCT # AND I CAN’T ANSWER …
Update: Summer 2022: A rep took me thru a process by which I could consistently log in and pay by text -after being notified, by text, that the bill is due. However, the system is still not user-friendly! Had I not either gotten this …
The online experience is difficult, but after phoning them I was able to resolve my issue. Tip — continue to pay by US mail off of a paper bill until they upgrade their website.
Worst website I’ve ever had to be on. It is extremely difficult to get into your account. I’ve tried every possible username and password. Always said no. So I go to reset my account info. Impossible. They make you go through multiple …
They worked on our street last nite Dec 1. No one explained what to do to clear pipes. When I just called I was told to run my cold water in my bath tub for 20 minutes. I can not choose just cold so what do I do now.
The most tedious and obnoxious website experience. Every time you try to log in it will lock your account for different reasons. Then you have to call customer service. I’ve given up on waiting for the company to fix their massive website …
I have read reviews of others. I don’t care about payment problems. What I do care about is water I drink, cook with & give to my animals. When I refill my pets bowls, there is a pinkish residue. I wash their bowls with Clorox each time …
Absolutely the worst website experience of any utility ever. Never ever sign up for their paperless billing. It is very confusing and you will spend much unnecessary time trying to pay your account every month. Why would management of …
We’ve used Water One for almost 20 years and have unfailingly polite, timely, and helpful service. Every time we’ve stopped by their office, called customer service, or needed anything – they’ve been happy to help. Thank you for making living in Olathe such a pleasure!
Customer service was great.
I pay my water bills. I don’t receive more bills. I still pay into account. Wake up this morning to pounding on my door. Tech was real nice but had me call cx service and talk to them because someone signed up for their service and gave the …
Easy to work with.
Wish people had other options for choosing a water company…so sick of the customer service here!
Customer service is rude Jessica needs to learn how to respect customers she should be fired for how she disrespect me.
Horrible company. They take out unauthorized charges. Watch your bank account.
Setting up an account here is not possible. Worst website i have ever tried to use
Should give them 0 stars, they come out to fix pipes on our street and sit in their trucks blocking multiple driveways for most of the 8 hours they are around while their heavy equipment sits on 1 driveway with a mound of dirt just sitting in the road from the hole they dug.
Worst customer service every single time I call for my property. Whenever my maintenance team lets me know I need to call waterone I start the eye-roll.
I work with the backflow department a lot being in the plumbing industry and they are always extremely helpful.
Their online billing is the worst. Not sure why they make it so difficult to pay your bill.
The web sight is a nightmare. The software company is totally incompetent. Can not get in. Never seen something like this in my life. How to trust this company with my bank account?
Very confusing website. People working there are very rude and un-helpful. Worst customer service of any company. I really hate working with them.
CUSTOMER SERVICE: YOU WOULD THINK YOU WERE TRYING TO HACK INTO FORT KNOX IF YOU FORGET YOUR LOGIN INFORMATION – IMPOSSIBLE IF YOU DON’T HAVE AN OLD BILL ON HAND! YOUR WEBMASTER MUST BE SO PROUD HAVING BUILT SUCH A ROBUST SYSTEM. REMEMBER, SOME OF YOU CUSTOMERS ARE SR. CITIZENS AND COULD USE A MORE USER FRIENDLY ACCESS –
Absolute worst company I’ve ever dealt with. Our water has been turned off 4 times a week for 4 straight weeks. I have left two messages for a “supervisor” who has never returned my call. I’m paying for water I have no access to.
As a plumber that has worked throughout all of Kansas City I can definitely say that WaterOne is the best water service provider. This is especially true if you need to replace your water service as it cost far less than with BPU or KCMO.
The website is from 1980..I answered my security questions—even had my account number…over and over I was asked the answers to my security questions—and repeatedly, I submitted them. STILL COULDN’T GET IN!!! Listen, if someone wants to log in and PAY MY WATER BILL…LET THEM!!!
Their new website is the worst I have ever dealt with. So frustrating. I could no longer sign in to my account. No option to reregister, or click on a “forgot password”. Nothing. Then, after 30 minutes of trying this and that, I finally …
Gee what a great bill paying website. Not only do you have to have a password that is 50 characters with letters numbers and sand script, but after you type your password in you get to answer 20 security questions too! Oh boy, my account …
I agree with all of the other reviewers. Confusing website, Fort Knox is an accurate description. Having someone access my water bill is the least of my worries, so why it’s so difficult is ridiculous. The water quality is poor – when I …
Apparently now Waterone will not give a call ahead any longer for water service turn on. So any companies that have to get water turned on, have to send a staff member to sit and wait for up to four hours to get service turned on. What …
Omg, these frieks are ripp off artist with a license to do damage to you. Horrible non English speaking cs people. Can’t get the charges right. The customer ends up paying for their mistakes.
They replaced the main on our street a couple of months ago and left many yards in terrible shape when they were done. From a prior response you said you always put things back when done. I have two large spots in my yard that are very …
This company is absurd. I have tried several evenings over the last four months to pay my bill online or over the phone. Each time it asks for my account number. I can not give them my account number because I have not received a paper …
This place is a mess. Had an issue with an ACH payment and have documentation from my bank that the problem is not the bank. Simone does not listen and is beyond RUDE, ended up hanging up due to her attitude. Reece is the only one there …
Had the absolute worst experience with Waterone. My payment account that was “linked” to Waterone was returned. NOW i have to pay an extra $25 dollar surcharge because of my bank? (Which i use for all my other bills) I was polite over the …
I had a great experience with Shenetria on 1/13/22. She was super helpful and so kind! Walked me through every step and was very patient. You have a great employee! Thank you Shenetria!
This is the absolute most worst website that I have ever encountered for logging into my account or view my bill. I’ve set up the account multiple times and still am unable to log in. Every single time I try to login, I have to go through the entire process again and set up the account.
Horrible customer service. I called because my water was off. The customer service person informed me that there was maintenance being done and everyone on my block was affected. The water was not expected to be back on for another 4-6 …
Unable to reach customer service for two days in an attempt to initiate service. Left a call back number three times, zero calls back. Submitted form online with zero confirmation. Finally reached a customer service agent and when she …
This is far is the worst company and the least helpful people I have ever had to deal with. I only wish we have a different choice as a consumer but sadly stuck with Water Company, Every single experience has been terrible. I am just sick …
Why am I having to get the runaround and long hold times just to call in and pay my bill because they can’t purchase a useful payment software. Then when you call them to pay, you don’t pay them. They transfer you to a service company that …
I have had nothing but unpleasant experiences with WaterOne. Their website is incredibly confusing when trying to pay a bill online. But be careful when signing up for auto pay, as the website is unclear whether you need your WaterOne …
I’ve never had a problem with customer service. I just called today and she was very polite and courteous. I don’t use their website, so cannot comment on that. I just pay our bill with online bill pay, so don’t go to their site. We love their water, it’s very good!
Terrible online payment system. Worst I have ever had in all my years of utilities payments. Please upgrade.
Very frustrating that customer service rep cant be reached by phone. voice message says to call during normal business hours but that admin office is closed? Poor, Bad Service!!
they deliberately mail bills late to be able to add late charges to your account. They are unresponsive to complaints; deliberately act against the customer. This goes for JoCo too, since they are one and the same. They want you to fill …
Awful. They’ll come shut your water off over a nickel and a dime without you there but you need to be present for them to turn it back on. Oh and they only turn it back on within a 3 hr window, which is 2-5pm. Bunch of clowns. What a way to run a business.
I have never seen a utility in my life that was so hard to pay a bill. I went to talk to customer service today, but nobody is working at the counter today. I’ve tried paying my bill online and it keeps saying my account is invalid. Not to …
When I bought my house I had noticed the water meter cover was several inches below the existing ground. This depression would hold rainwater and leaves and made mowing over this difficult. I made a call to the Customer Service line, …
Surprised on low ratings, but after reading them some are legit. Still I’d give them a 3.5 rounded up. They bill every other month for SFH/SFR which is annoying at first, but if it saves costs on billing that might be passed on to me OK, …
OneStar for WaterOne.
My fees have exceeded my actual water bill. File a complaint to fix this …
Original: 1 Star – Worst utility website I have ever used. Absolutely every aspect of it is atrocious. Now my account is locked and their website offers no way to contact Customer Support. …
Absolutely atrocious online billing experience. This company has cost my family over $300 in late fees and other miscellaneous fees due to their garbage website not working the way it’s supposed to. …
I get a utility has little incentive to do better for customer service, but you need to serve your people better. This is the worst account management and billing setup I’ve ever used. Please do better.
I CALLED WATER ONE THIS MORNING AND RECORDING SAYS PUSH “1” FOR ENGLISH! I TOLD CS REP THAT OFFENDS ME. SHE SAID THERE ARE MANY LANGUAGES IN THE USA NOW.
I SAID THIS IS AMERICA AND ENGLISH IS OUR LANGUAGE ALL OTHERS ARE SECONDARY. …
They won best tasting drinking water of 2021 in the US! I also like all the employees I have met there!!
I only gave them one star because I can’t give them the ZERO they really deserve. If you read the other reviews you see that they have the worst website experience of any company. If I lived near a creek or pond I’d get my water from it …
– ****** (NEGATIVE 5 STAR REVIEW) THE WORST WEBSITE EXPERIENCE EVER. YOU CAN’T RESET YOUR PASSWORD WITHOUT EMAILING THAT TAKES A DAY TO ANSWER. I DON’T KNOW MY ACCT # SO I CAN’T RESET MY PASSWORD. I FINALLY GET MY ACCT # AND I CAN’T ANSWER …
Update: Summer 2022: A rep took me thru a process by which I could consistently log in and pay by text -after being notified, by text, that the bill is due. However, the system is still not user-friendly! Had I not either gotten this …
The online experience is difficult, but after phoning them I was able to resolve my issue. Tip — continue to pay by US mail off of a paper bill until they upgrade their website.
Online bill pay is incredibly broken. Every time you go to pay it says your password is wrong making you jump through hoops to reset it.
Worst website I’ve ever had to be on. It is extremely difficult to get into your account. I’ve tried every possible username and password. Always said no. So I go to reset my account info. Impossible. They make you go through multiple …
They worked on our street last nite Dec 1. No one explained what to do to clear pipes. When I just called I was told to run my cold water in my bath tub for 20 minutes. I can not choose just cold so what do I do now.
The most tedious and obnoxious website experience. Every time you try to log in it will lock your account for different reasons. Then you have to call customer service. I’ve given up on waiting for the company to fix their massive website …
I have read reviews of others. I don’t care about payment problems. What I do care about is water I drink, cook with & give to my animals. When I refill my pets bowls, there is a pinkish residue. I wash their bowls with Clorox each time …
Absolutely the worst website experience of any utility ever. Never ever sign up for their paperless billing. It is very confusing and you will spend much unnecessary time trying to pay your account every month. Why would management of …
We’ve used Water One for almost 20 years and have unfailingly polite, timely, and helpful service. Every time we’ve stopped by their office, called customer service, or needed anything – they’ve been happy to help. Thank you for making living in Olathe such a pleasure!