All i needed was a 24 hour extension. Turns out they don’t offer any extensions/payment plans at all. I’d rather illegally collect rain water than deal with this company.
Horrible service, they fix water pipes exactly at 6-8 am on peak hours so we don’t have water to use, it is a shame we have no other water company to change to, we are stuck with this water service!
Unscrupulous businesses practice. No set bill cycle date. Randomly send bills with fees added. How can someone stay on top of a bill that comes on different dates of the month?
Horrible service. I pressed 1 for the survey on all of my one day 12 calls and didn’t receive a survey to take? also what good does it do for an inframark/MUD rep to answer and only get you to “customer service” to only hold for another 30 …
This is by far the worst company I have ever had to do business with if I could leave negative stars I would from double billing to turning off my water with no warning, I will be suing and I hope more people do this is again the worst …
Just found out that the service I requested a week ago was never created on their system and now I run risk of getting my service cutoff until these people decide to get on the ball and do it right and create my account for the third time. …
This is the worse company to work with. We bought a house and did the process to switch things over to our name mind you it’s a new built so it was just being switched from the builder to us. I confirmed everything they requested/needed …
Excessive wait times to speak to someone. I’m getting double billed, I have statements to prove it and I just want that fixed. Someone please contact me ASAP.
I never leave reviews but this one was warranted. Customer service is horrible, no bye, no thank you have a nice day. The lady who helped me must really hate her job.
Horrible since they’ve moved to Inframark. Typically over 40 minutes to get customer service, limited call in options in which some prompts don’t allow you to get to a rep, no notification of updates. They are showing they’re more …
Horrible company. Bad customer service. The people who work there have the worst attitude. Simple questions are answered with smug answers. Wish we had more options to shop elsewhere. Do better Paseo Del Este.
Absolutely dreadful, it had been such a horrible experience with people on the phone and people in the office. I have been waiting for my service to be activated, I explained I have a daughter and no one cares, they are rude and act like I’m bothering them because I keep calling
I have no words right now. After reading all of the reviews, yes i went through all of that. I am amazed how this company is still in business. Ana the receptionist girl, useless. Elvia Rubio the email girl, couldnt care less to reply or …
How is this company operating legally ? Time to call the Public Utilities Commission. I went to electronic statements Thinking it would help me receive my paper bill. I’m still not getting a bill electronically and every time I try to …
If I could No stars I would! Erica Duran the manager is super disrespectful and unprofessional. I’ve never had such a horrible experience with anyone is customer service. I need to get back to an El Paso water area because this is ridiculous.
Service is horrible. Called on phone for info representatives won’t even tell you their name so you don’t know who is helping you or who to ask for should you get disconnected. It’s awful this is the only place our neighborhood can get water service from.
I concur with the 1 star rates! Can’t set up auto pay, can’t see previous balances, seems they like to make it difficult to collect more fees.. and to top it off water has a bubbly residue when it comes out
Bad policies and customer service. If you sign up for autopay, check it every single day to make sure it didn’t fall off because they will disconnect you and not refund any late or disconnect fees. “It’s in our policies” they say. Plus …
At 1st was was doubtful seeing all the negative reviews about this place but I believe that you set the tone to have good service or not if you come in with a terrible attitude you’ll receive what you give. …
We have autopay set up, they didn’t take payment & said payment went through. We weren’t aware so they disconnected service. We never received a notice about missed payment, and they said that they called, emailed amd sent a letter. We …
Emailed paperwork to have water turned on 11/1. Told it would take 24-48 hours to process. Since 11/1 we’ve had water. Fast forward to Friday 11/4 our water was turned off. Lady stated it was because THEY had not processed our paperwork …
Terrible customer service
Horrible personnel, Horrible customer service, Horrible Services
Horrible customer service. Worst ever!
Very bad service and no set dates for the bill to generate
Worst customer service
Expensive
Horizon MUD is bad, this place is worse, move in to the 21st century, printed forms and check / MO only to start service. Really?
All i needed was a 24 hour extension. Turns out they don’t offer any extensions/payment plans at all. I’d rather illegally collect rain water than deal with this company.
If I could give it zero it would be. Unfortunately we don’t have options.
Horrible service, they fix water pipes exactly at 6-8 am on peak hours so we don’t have water to use, it is a shame we have no other water company to change to, we are stuck with this water service!
They take advantage of the monopoly they’ve created. They charge fees on top of fees. Cant wait to leave this city
Unscrupulous businesses practice. No set bill cycle date. Randomly send bills with fees added. How can someone stay on top of a bill that comes on different dates of the month?
Horrible service. I pressed 1 for the survey on all of my one day 12 calls and didn’t receive a survey to take? also what good does it do for an inframark/MUD rep to answer and only get you to “customer service” to only hold for another 30 …
Horrible horrible service . I missed one payment and no one cannot return my call . You guys get a negative
I had great customer service and the lady was very helpful. She did explain that the water service was very strict. Thank you!
Super expensive and not polite at all
Worst company ever sad to say it’s the only one available in our area
This is by far the worst company I have ever had to do business with if I could leave negative stars I would from double billing to turning off my water with no warning, I will be suing and I hope more people do this is again the worst …
Just found out that the service I requested a week ago was never created on their system and now I run risk of getting my service cutoff until these people decide to get on the ball and do it right and create my account for the third time. …
This is the worse company to work with. We bought a house and did the process to switch things over to our name mind you it’s a new built so it was just being switched from the builder to us. I confirmed everything they requested/needed …
The worst company that I ever had to deal with! I want to sell my house and move out of this area just so I don’t have to deal with them!
I need legal guidance, I don’t understand how my water bill is so high when I’ve been out of town for so long. I can’t access account either…
Excessive wait times to speak to someone. I’m getting double billed, I have statements to prove it and I just want that fixed. Someone please contact me ASAP.
I never leave reviews but this one was warranted. Customer service is horrible, no bye, no thank you have a nice day. The lady who helped me must really hate her job.
So where else could I get water service from? I live in Horizon. The application and everything else is just so complicated here.
Horrible since they’ve moved to Inframark. Typically over 40 minutes to get customer service, limited call in options in which some prompts don’t allow you to get to a rep, no notification of updates. They are showing they’re more …
Horrible company. Bad customer service. The people who work there have the worst attitude. Simple questions are answered with smug answers. Wish we had more options to shop elsewhere. Do better Paseo Del Este.
Absolutely dreadful, it had been such a horrible experience with people on the phone and people in the office. I have been waiting for my service to be activated, I explained I have a daughter and no one cares, they are rude and act like I’m bothering them because I keep calling
I have no words right now. After reading all of the reviews, yes i went through all of that. I am amazed how this company is still in business. Ana the receptionist girl, useless. Elvia Rubio the email girl, couldnt care less to reply or …
How is this company operating legally ? Time to call the Public Utilities Commission. I went to electronic statements Thinking it would help me receive my paper bill. I’m still not getting a bill electronically and every time I try to …
If I could No stars I would! Erica Duran the manager is super disrespectful and unprofessional. I’ve never had such a horrible experience with anyone is customer service. I need to get back to an El Paso water area because this is ridiculous.
Service is horrible. Called on phone for info representatives won’t even tell you their name so you don’t know who is helping you or who to ask for should you get disconnected. It’s awful this is the only place our neighborhood can get water service from.
I concur with the 1 star rates! Can’t set up auto pay, can’t see previous balances, seems they like to make it difficult to collect more fees.. and to top it off water has a bubbly residue when it comes out
Bad policies and customer service. If you sign up for autopay, check it every single day to make sure it didn’t fall off because they will disconnect you and not refund any late or disconnect fees. “It’s in our policies” they say. Plus …
At 1st was was doubtful seeing all the negative reviews about this place but I believe that you set the tone to have good service or not if you come in with a terrible attitude you’ll receive what you give. …
We have autopay set up, they didn’t take payment & said payment went through. We weren’t aware so they disconnected service. We never received a notice about missed payment, and they said that they called, emailed amd sent a letter. We …
Emailed paperwork to have water turned on 11/1. Told it would take 24-48 hours to process. Since 11/1 we’ve had water. Fast forward to Friday 11/4 our water was turned off. Lady stated it was because THEY had not processed our paperwork …