Western Sun Federal Credit Union began in 1940 when employees and family members of the Barnsdall Oil Company in Tulsa, OK, pooled their resources to form a cooperative financial institution. They named it Tulsa Be Square Federal Credit Union. The name was changed in 1963 to Tulsa DX Federal Credit Union and again in 1970 to Western Sun Federal Credit Union. Western Sun Federal Credit Union is dedicated to serving the community in a friendly, professional manner. We are committed to offering competitive electronic financial services and excel in meeting the personalized needs of members.
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 6PM |
| Friday | 9AM to 5:30PM |
4620 W Kenosha St, Broken Arrow, OK 74012
Its a shame, this bank could have a lot of potential. There are a few employees and policy’s that I do not agree should be there. …
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They have really inconvenient business hours
Low quality customer service.
Worst customer service I have ever experienced!!!! Would not recommend!!!
Just another bank that doesn’t answer phone calls
Been a member for 5 years, super friendly.
I got the best interest rate with no hassle.
THIS PLACE DOES NOT REPORT YOIR CREDIT!!!!!
THIS WILL NOT HELP YOIR CREDIT BY NOT REPORTING!!! YOU WILL BE STUCK!!!!
Over the past few years this organization has gone from great to the most unprofessional and pathetic excuse for a financial institution.
Stupid Bank give me headache I can not even sign in,besides that THEY have the slowest drive through ever GGGGRRERR
Terrible service pulling money from account un notified leaveing me in a negative balance people are rude will be switching banks.
Unprofessional, unorganized and unwilling to go above and beyond. For example: talking very poorly about each other’s coworkers in front of customers.
Know of a friend who got auto loan. The process was so easy. Highly recommend them.
Every time you go, better set 30 or so minutes. Absolutely unbelievable. I will NEVER do business with them again.
Customer service over the phone is TERRIBLE! There is zero technology, and you will sit forever in their waiting area to speak to someone. Couldn’t even see my checking account in the beginning online. It’s been terrible.
Literally the SLOWEST drive thru ever. No matter what time, even if you’re the only person in the drive thru it will be at least a 10 minute stop.
Now I see why this branch has 2.9 stars.
Everything is great about this place, but they say they open at 7:30 but no ones really there. So they could be more specific on what’s open.. Drive thru, lobby, or neither. But other than that, they’re great to do business with.
So glad I rushed there by 5:30 (like your website and google say you close) to see that you had already closed. Ridiculous. I have been so disappointed in this credit union and their lack of technology from day 1!!!!!
Been here several years and they will do nothing extra for there customers. Looking for a new place to bank if anyone has any suggestions. I’m sure anywhere is better than here. Poor customer service poor attitudes poor everything about this place.
Love this credit union. Been using them for 10 years and they’ve been great! Hope to continue business with them for years to come.
I have received great service with every interaction with WSFCU! Their staff take the time to explain the products fully and help you find the best fit for your needs.
Great bank very helpful got a car loan very quickly. Only problem i have with them is they never answer the phone for example been call today since 7:30 probally bout 6 times left number and a message but nothing.
Met all my banking needs, with only a few small inconvienences in regards to cash deposit protocol (limits when using drive through, manadtory deposit slip completion, etc).
I’ve been with this bank for several years and they been good to me. I go through their drive thru every week and the girls know me and never had a problem.
Everything has been ok until today had to call in to make a truck payment because all lobbies are closed. And they charged me an extra $10 for making payment over the phone do to what’s going on around the world you shouldn’t be charging anybody a $10 fee bad business
I’d give 0 stars if I could this has to be hands down the laziest bankers I have ever tried to work with they turn the phones off on Saturday when they are open just so they can be a little more lazy I have never been more frustrated when just trying to make a payment!! I’ll never work with this group of clowns again
Awesome place to do business with. The have always been quick and easy for the several loans I have with them. They always give me a great interest rate and a good term for the loan. I would recommend them to anyone I know!
Lindsay at the Bixby branch is the best!! She has helped me with 3 loans and has been very friendly and helpful. Thank you Lindsay for all your hard work and thank you Western Sun for the loans. Very much appreciated!
They helped my wife and I get our very first car loan and we’re so friendly and polite. We have used them as a credit union ever since and will continue using their services
I have been trying for two days to pay off our boat, and I keep getting the runaround have left messages nobody called me back I guess they don’t want the $7000. Just aggravating!
Only bank to give me a vehicle loan, and with a comparatively low rate considering the faulty credit history. Even TTCU, with which I have direct deposit set up with for work, wouldn’t even refinance my car after a year of clean payment …
This bank only hires the most disgusting people! The RUDEST people I have ever dealt with. Even just cashing a check is a 25 minute hassle and you have to deal with the miserable employees who make it a point to treat you like garbage. Do yourself a favor and bank ANYWHERE else. I’m closing my account.
Every time I’ve came here they change the rules. The people inside will sit and laugh and make fun of you. The people over the phone aren’t helpful and always have an attitude. If you want something sent to you you’ll have to call multiple …
First time I went to sign papers for the loan I had appointment I set there I the waiting place for 45 minutes so I told the receptionist it been all that time I left the thay called me a said thay was sorry I have now had the boat for …
In the short time I have been a member, the cashiers learned my name and know me when I walk in. Here I am Mr Bravo, not Mr 40050xxxx like other banks acknowledge you as. Kaytlan has always been awesome for me! Even after recently getting a …
Used to really enjoy the ease but through many ledger errors and issues of them just taking money out of my account on a closed account I have had enough. Rude unhelpful staff, who says it will take a week or so to get detailed information on something that was supposed to be closed long ago. Absolutely I professional.
Good luck trying to get a call back from this branch office. We have been customers at WSFCU for over 25 years and my husband was on their Board pf Directors at one time. This branch ought to be ashamed of their lack of customer service. …
Love banking here, great customer service, great hours (7:30am and 6pm is unheard of!), very friendly and welcoming…I just wish someone would answer the phone. I have ran into issues several times where I call and am always routed to …
I recently became a member of WSFCU in order to consolidate all of my accounts, including a car loan. Blake Thomas and Victoria Hancock both went way above and beyond to make my experiences with this financial institution pleasant and …
I pay a loan for a friend every month at the BA branch. I thank God every time I leave that I don’t bank there. All the women there are older, rude, has been “waitress type”. They are soooo rude and impersonal. They talk about their …
Very rude when we asked about a HELOC. Had no interest in helping. Won’t consider ever doing business with them in the future.
Best experience I had when coming to getting a auto loan. They worked with me when Noone else would. They got me a lot better rate then everyone in town could. Courtney was amazing help and I would do more business in future, as well as recommend them to everyone.
Everytime I have gone inside or through the Drive Thru I’ve had excellent service. I use the WSFCU located in Bixby. Debi, has been a great help numerous times. She even went as far as helping me set up my online banking. I would gladly recommend doing all your banking here.
I did not have an account with this CU, in fact had one with another CU for about 10 years and then also an account with my Mortgage Holder for about 3 years. Neither of my current FI would do a car loan for me when I had good history. …
They were easy to deal with when everything was done over the internet. Good luck if you ever need to call them. No one ever answers the phones during normal business hours. No one returns messages. If by some chance you do manage to get a …
They were amazing, approximately 11 years ago. I rarely utilize this account any longer. The best employees are gone. Those who are there are not knowledgeable. They are currently at a three star rating and fairly so. I loved this credit …
If I could give the bank a lower review I would. Every transaction with them has been a mess. I came in at opening 9am, to do a wire transaction and was told it would be done by 3pm. It did not happen and was notified. When I called to …
I have been in the Broken Arrow branch twice for an automobile loan. They are so helpful. They were able to get me approved in less than an hour. This branch is also very clean and neat.
I received amazing customer service and support from Sabrina at the Bixby branch! She deserves an appreciation shout out!
This bank is probably the most incompetent bank I’ve ever dealt with. Anytime I have to get a new debit card it takes a minimum of 3weeks. This last time it came in with someone else’s name on it! I’m pretty sure when I ordered it they …
I would steer away from this bank when it comes to loans, I applied for a boat loan on Aug 11 online. The loan had the make, model, and series of the boat so all the information was available to them so they can check what they need to …
We have been banking with Western Sun for over 30 years and our banking experience always exceeds expectations. Recently Walmart hit our account with over $700 in fraudulent charges and Shelley Boswell, Downtown location, was on the …
Great rates (which what got me at Western Sun and 2 stars) as well as Lindsay in Bixby is excellent to deal with. My problem is customer service, I have been attempting to create an online account for almost three weeks and can’t seem to …
Auto loan interest rates are good, literally everything else is terrible. This location in particular: no one answers the phone, no one is ever available to see you if you try and get something done in person, the drive thru is painfully …
I have never had a good experience at BA, but I have at the others. I went out of my way to avoid BA.
The people at the BA location have no COMMUNICATION and LISTENING SKILLS… …
Everything about this credit union is way more challenging than it needs to be. The application process took a little over a month and theres no communication with payments.
I have been using WSFCU for many years and the purchase of 5 vehicles (all loans PAID OFF). At one time, they were good. I cannot say that anymore. After my recent experience with them on a purchase of a vehicle, I will NEVER use them again. I gave them a chance to fix the issues, they knowingly chose to lose me as a customer.
Don’t use this credit union for loans the customer service is the worst. I’ve been trying to get ahold of someone for over week about my loan and it just goes to voicemail and they won’t return your call.
Great customer service, they were kinda snappy when I was applying for a loan. But I’m not going to lower the rating simply because they have the best rates for older/higher mileage vehicles and I also went in 30 minutes before closing, and they still took care of me so I could close on my car that day. Highly recommend!
I love Western Sun. I have been with them for years. Today I went in with an issue and got no satisfaction. I tried to do a mobile deposit and it failed because I was supposed to write a bunch of stuff on the back of the check that I had no …
Finance girl is amazing the rest of the people don’t care about you don’t care about the customer all they care about is Western Sun and making more money off you. Will not use them again.
Phil is great!!! Been with them for 3 yrs!!! Big city banking is NOTHING like small town banking, but Phil has changed that for me! He’s very personable and understanding! Thanks WSFCU!!!!
Do NOT open an account here. This is the worst credit union I have EVER used. If I could give negative reviews I would. The customer service is extremely lacking, it takes an obscene amount of time to get someone on the phone for a simple …
WSFCU does a great job handling my auto loan. I opened a checking account at the Owasso Branch a month ago. It took well over a week to get the new debit card, I waited the same amount of time for the pin number and it never arrived. …