A water utility that services Wayne County residents in Belfast-Patetown Sanitary District, Eastern Wayne Sanitary District, Northwestern Wayne … See more
Horrible,Fugazi, a poor excuse of a water company the people who have reviewed this place before me aren’t lying about the terrible service.As far as reviews go Wayne water district gets a one star like the Dallas Cowboys logo 😂😂😂😂 …
The rudest, most unhelpful, and horrible people to deal with of anyone we’ve encountered since moving to North Carolina. Whoever is in charge needs to fire every last one of them and start over.
My water is brown and there is nothing from them alerting customers as to the reason Why? I just don’t get it😡. I don’t know if I should boil the water or what. I’m totally 😡 pissed off about the poor communication with the community they serve!!! …
If they had lower than 1 star if give them that…They don’t send out bills or notices but as soon as cut off date hits they are thier first thing in the morning to turn it off…
They do not bill properly, then want to blame the customer. They are quick to turn off your service, but slow to cut it back on.. it is a pity and a shame they are the only game in town…I
If I could give negative stars I would. Worst service I’ve ever had. They don’t even have an on call person, if you call you got to keep calling til someone decides to answer. Not a happy customer. Will be sure to pass the word to avoid areas that use this place……
The worst company I have ever dealt with. Customer service is terrible as well. We should have this place closed down. Does anyone have a cooperate office number?
I never get my bill until after it’s due, or I don’t get one at all, and then they cut off my service! It’s awful that they’re the only ones I can go with, because if I had a choice, I would take my business elsewhere!
Just like everyone else below me here, they won’t give us back our deposit. I have called and emailed repeatedly, I get the same person’s voicemail every time I call.
We regret getting this company. They are not helpful at all. Whoever works the phone lines suck. After years of dealing with them they have not changed at all. All these negative reviews are very very true!
Worst customer service ever….you can never get anyone on the phone about your account and when you leave messages they never call back. And don’t expect a quick return on your deposit I’ve been waiting for two months now and not received …
The pits! Worse than terrible….when you can finally get someone to answer your call. Any public companies run this way would be out of business quickly. Unfortunately for us, we have no choice but to deal with this monopoly.
So far we’ve wait 5 weeks for water, still nothing. I bet if everyone on here with a complaint filed a complaint at the Better Business Bureau something might get done about their lack of professionalism all the way around.
Some of the worst customer service I have ever experienced.. they should be ashamed to treat people trying to aquire water this way. Sorry job Wayne county
Rude, very rude for customer service. Like all the rest of the bad reviews, but we have no choice in the matter. Rude enough to report them to the BBB. They are extremely outdated as well. Horrible! SO happy they no longer get my business.
Randomly sent me a bill from 2 months ago after my landlord fixed a leak under my house and since it was the holidays the mail was late so they cut my water off with only a days notice of a $115 water bills and are still charging me the $50 reconnection fee on top of that. If i had another choice id switch from them in a heartbeat
Our first experience with this company led to a BBB complaint. Unfortunately, now we are experiencing yet another issue with receiving our deposit back in a timely manner. Its been 2 months! Unacceptable.
Terrible service, moved away in May, paid my last bill in June, called in November, no deposit returned. Called in February, still no deposit returned. The lady I spoke with both times deals with deposit returns, she claims she is the …
I only put one star to write a review on how nasty these people here are! This was the worse experience I have ever had with a water company! I hope I can pay online because I would go to jail if I had to go in to pay my bill!
It’s ridiculous that you have to pay such a high amount of money for a deposit. They don’t know how to answer the phone or return anyone phone calls back. One of the old ass receptionist was rude and made a little nasty ass comment. I wish …
I went to have a water bill adjusted due to an unexpected leak and it was taken care of immediately. I also had to have an address change for billing, which was a little more difficult. Luckily I had the proper paperwork handy to prove, who …
Worst customer service I have experienced in NC and I have experienced my fair share but I am STILL waiting for a call back from the 3 messages I left and my deposit from October! Cannot believe they can get away with this when the DEMAND the deposit first but then like pulling teeth to get your credit and deposit back
I really appreciate the quality of kindness & patience that the workers-representatives showed during the COVID-19 PANDEMIC crisis. However, because Goldsboro is a small town…the workers-representatives in general always treat everyone very nice!!😊!! …
My service was turned on and off quickly at my request. Getting my deposit back has not been so easy. Multiple messaged left, no return calls. It has now been 8 months and I have still not received it.
If I could give them 0 stars I would. I woke up this morning to find that our water had been turned off. The bill had been paid towards the beginning of the month and their system glitched and had actually taken money out twice on the same …
We paid our water bill but apparently it didn’t go through. The only way to do automatic payments is to take a blank check, because normal people who work the same as the hours they are open can just bring a blank check there. Every other …
Do not expect your deposit back if you ever use these people for your service. 6 months after I moved and what was left of my deposit has still not been returned. I feel sorry for any military that leave you might as well GIVE them your …
My son made a payment for me and we were having issues with the internet so the payment was processed three times and I called them the next day to let them know hey there is an error on the account and if you guys can refund my son 203 …
While they have gotten better as far as payment options, be aware that they charge almost $100 to reconnect your water, even if they just turn the valve. I learned this after getting my bill 3 days before it was due in a Saturday with no …
If you ever have the displeasure of having to use this agency for your water bill I assure you it will be the worst experience of your life. $150+ security deposit for a 20 dollar monthly water bill. Rest assured you will be treated with …
Another outage this morning. Low pressure and no pressure this time. Brown water at other times. This is a Third World provider. I am really getting tired of it. Answer? Try to get elected to their board. Join me!
Whoever wrote anything positive about this company is probably an employee themselves. Pay your bill as soon as you get it because you only get it several days before it’s due and if you don’t pay….WATER OFF! I agree with the other …
We ended our water service back in October with no late fees/ past due balance etc. I have been calling about our deposit and they have said up to 12 weeks. Well it’s been way past the 12 weeks and they are telling me the people who sign …
I moved from Goldsboro in May and had my water shut off. I was told that it takes up to 12 weeks for a deposit refund. It has been nearly 5 months since the 12 weeks is up. I have yet to receive a refund.
Utilities need to be competitive. There should be more than one choice for lights and water like their is with telecommunications and internet. Then people would have to demonstrate better service than these people offer.
I see this place racks up in one stars but they deserve it!!! Very poor and Rude customer service and service technicians. Paid the bill and had recpeit and they showed up the next day saying I had to pay hundreds more than original bill. …
Update: Never got my deposit back. Absolutely no interest in dealing with this org ever again though. Good luck if your forced into dealing with these people. …
I am so upset with the guy who literally just came and shut my water off. And when I walked outside to just talk to him he ran ti his truck and took off. My husband and I have been here almost 5 years and we get a notice every month about …
If I could give them negative stars I would. They are very quick to shut your water off, but it inconveniences them to have to turn it back on. I forgot to pay my bill (I’ve been out with covid), but paid right when the man was shutting off …
This organization is a joke, don’t go on vacation for more than 10 days and expect your water to be on if it falls in the middle of the month. Unbelievable, 10 day grace period for a $17 bill and essentially a 2 year deposit. Shame on you
These are the rudest people and my bill comes in every month a week after the shut off date. I have a brain injury and can’t remember routine things so I count on taking the bill out of my mail box as a reminder to pay that bill however …
It’s been said, and it needs to continue to be said: Sorry service.
Been a customer for YEARS with this company. Always made a payment, always been on time. Instead of looking over an account to verify a payment went through, …
1 star is too many stars. I understand that it may be the standard way that water companies function but why in 2021 do I still get my water bill in the mail? And why do I not get the courtesy of some sort of person to person contact before …
I cut my water off 3 weeks agoAnd now they’re telling me that my deposit they took the day that I open the account Is not going to be released to me for another 12 weeks. I could understand 4 to 6 weeks but 12 to 16 weeks!!! Because the meter has to be read….
This is the WORST water company I have EVER IN MY LIFE DELT WITH!!! I am livid! My payment either did not go through or I forgot to pay my bill that was due 11/19/21. It’s 11/30/21 and my water has been shut off and I am being charged 50$ …
Recieved high water bill and called to see what was wrong. Customer service answered first ring. She took my information and researched that my water was running continuously every hour of the day. Had plumber find the leak and correct the …
Marcus and Andre came out towards the end of their shift to detect a water leak in the line. They were respectful and knowledgeable. Thank you guys . It’s fixed
I’m not sure who is running this, but they are stuck SO FAR in the past when it comes to technology. Only thing you can do online is pay your bill. To start services, they want you to go to them in person. You cannot view your bill online …
They turned off my water without any notification. I did not pay my bill because I never received one. This is only my second statement so I’m not used to the normal delivery date of this bill yet. Apparently eStatements weren’t being …
A water bill 11/1 then another in the same month not to mention. Bad customer service and changing due dates they will also turn water off real quick with no real warning this place should be shut down or investigated in my opinion
Another 1-star for Wayne Water. This is nuts. Call them, they send you to someone else. Voicemail. No return call. Call back. Sent to a different voicemail. They return the call to give a balance due only but can’t take a payment. They give …
I don’t know who needs to see this but Lisa is awful. I can’t get my water turned for 5 days because apparently nobody can come out and do it because they don’t have office staff but they do have after hour technicians. But you still can’t …
Marcus came out had a small leak on my side, I had the parts in my shop, he is not allowed to help with the pipes on my side but he was there the whole time I fixed it and turned the water on and we checked for leaks very knowledgeable and nice person
Be careful when paying with a card. They took my 25$bill. I CHECKED MY ACCOUNT NEXT DAY 83 bucks charge. They claim its from a bill I PAID IN APRIL HERE IT IS AUGUST!!! WOULDNT THEY CUT THE WATER OFF A MONTH LATER!!??
This entire department as an organization is horrible. I have had service with them for over 15 years and never missed or even
been late on a bill, yet when I moved homes they required another deposit. It’s …
For the third time since we moved to Wayne County, our water has been shutoff for late payment. However, I have yet to receive a bill or a late notice. Now I have to pay an extra 50 bucks for a late 25 dollar bill when they have a $100 …
Help with the cost.
Unprofessional, thieves
Quick service
Excellent service
This place is trash.
Bad service
Good
Hate it
Helpful, friendly staff.
No one ever answers
They simply suck
Very rude receptionist…!
Great place good people
Staff was not informing and rude
Get straight to the point no hassle
Fast service and kind staff
Nice staff, quick service.
Interested Employees, good service.
Very rude customer service
Quick in and out. Professional service.
Simply one of the worst business in the state
It’s never a good experience here, I just started doing it online.
Brown water all the time coming out of the faucet. Lasts for hours. Gross
Always trying to get over on people water smh… Same problems as when they were located downtown Goldsboro
Rude. They try to screw you out of your deposit by making it take forever hoping you’ll forget.
This place is a pain in the backside. They have a monopoly on the service so they treat customers however they want which is poorly most of the time.
This place works with you. I had a water leak, which made my bill sky-high. Wayne Water District prorated my bill substantial. Thank you, Thank you.
The man who has a accent is horrible!!!! He has horrible customer service. If I could give him a negative star, I would.
Horrible,Fugazi, a poor excuse of a water company the people who have reviewed this place before me aren’t lying about the terrible service.As far as reviews go Wayne water district gets a one star like the Dallas Cowboys logo 😂😂😂😂 …
Great service, excellent staff. Especially the receptionist. Lawd have mercy
Can’t answer phone. If by chance they do they send you to someone’s voicemail.
Nobody is ever there to answer the phone I even left a voice message and I still haven’t been called back
Staff went out of their way to accommodate me and help resolve a water issue I had. I couldn’t be happier. Thanks Ms. Wendy 🙂
The rudest, most unhelpful, and horrible people to deal with of anyone we’ve encountered since moving to North Carolina. Whoever is in charge needs to fire every last one of them and start over.
Terrible service, unfriendly staff
Never return calls. Difficult to use automated services for bill payment… They don’t return calls then they cut your water
I like them I think they are nice and helpful .I haven’t had a bad experience with them at all.
Never can reach anyone over the phone. Always forwarded to someone’s voicemail and I have been waiting for my refund for over two months.
My water is brown and there is nothing from them alerting customers as to the reason Why? I just don’t get it😡. I don’t know if I should boil the water or what. I’m totally 😡 pissed off about the poor communication with the community they serve!!! …
If they had lower than 1 star if give them that…They don’t send out bills or notices but as soon as cut off date hits they are thier first thing in the morning to turn it off…
If you ever have to call them consider dying of dehydration instead. It might be more pleasant.
They do not bill properly, then want to blame the customer. They are quick to turn off your service, but slow to cut it back on.. it is a pity and a shame they are the only game in town…I
If I could give negative stars I would. Worst service I’ve ever had. They don’t even have an on call person, if you call you got to keep calling til someone decides to answer. Not a happy customer. Will be sure to pass the word to avoid areas that use this place……
After a little miscommunication and a small misunderstanding, Wayne Water made sure to make things right. Great customer service.
The worst company I have ever dealt with. Customer service is terrible as well. We should have this place closed down. Does anyone have a cooperate office number?
I never get my bill until after it’s due, or I don’t get one at all, and then they cut off my service! It’s awful that they’re the only ones I can go with, because if I had a choice, I would take my business elsewhere!
Just like everyone else below me here, they won’t give us back our deposit. I have called and emailed repeatedly, I get the same person’s voicemail every time I call.
We regret getting this company. They are not helpful at all. Whoever works the phone lines suck. After years of dealing with them they have not changed at all. All these negative reviews are very very true!
Worst customer service ever….you can never get anyone on the phone about your account and when you leave messages they never call back. And don’t expect a quick return on your deposit I’ve been waiting for two months now and not received …
The pits! Worse than terrible….when you can finally get someone to answer your call. Any public companies run this way would be out of business quickly. Unfortunately for us, we have no choice but to deal with this monopoly.
2021 and they dont have autopay. If they did they wouldn’t have half the negative reviews they do..
So far we’ve wait 5 weeks for water, still nothing. I bet if everyone on here with a complaint filed a complaint at the Better Business Bureau something might get done about their lack of professionalism all the way around.
Some of the worst customer service I have ever experienced.. they should be ashamed to treat people trying to aquire water this way. Sorry job Wayne county
Rude, very rude for customer service. Like all the rest of the bad reviews, but we have no choice in the matter. Rude enough to report them to the BBB. They are extremely outdated as well. Horrible! SO happy they no longer get my business.
Randomly sent me a bill from 2 months ago after my landlord fixed a leak under my house and since it was the holidays the mail was late so they cut my water off with only a days notice of a $115 water bills and are still charging me the $50 reconnection fee on top of that. If i had another choice id switch from them in a heartbeat
Does not answer the phone
Does not return calls
Goes to voicemail of Crystal Bartlett always
Seems she is never there if she exists at all
Our first experience with this company led to a BBB complaint. Unfortunately, now we are experiencing yet another issue with receiving our deposit back in a timely manner. Its been 2 months! Unacceptable.
Terrible service, moved away in May, paid my last bill in June, called in November, no deposit returned. Called in February, still no deposit returned. The lady I spoke with both times deals with deposit returns, she claims she is the …
I don’t expect to be treated like royalty, but whoa, very rude customer service.
I only put one star to write a review on how nasty these people here are! This was the worse experience I have ever had with a water company! I hope I can pay online because I would go to jail if I had to go in to pay my bill!
It’s ridiculous that you have to pay such a high amount of money for a deposit. They don’t know how to answer the phone or return anyone phone calls back. One of the old ass receptionist was rude and made a little nasty ass comment. I wish …
I went to have a water bill adjusted due to an unexpected leak and it was taken care of immediately. I also had to have an address change for billing, which was a little more difficult. Luckily I had the proper paperwork handy to prove, who …
Worst customer service I have experienced in NC and I have experienced my fair share but I am STILL waiting for a call back from the 3 messages I left and my deposit from October! Cannot believe they can get away with this when the DEMAND the deposit first but then like pulling teeth to get your credit and deposit back
I really appreciate the quality of kindness & patience that the workers-representatives showed during the COVID-19 PANDEMIC crisis. However, because Goldsboro is a small town…the workers-representatives in general always treat everyone very nice!!😊!! …
My service was turned on and off quickly at my request. Getting my deposit back has not been so easy. Multiple messaged left, no return calls. It has now been 8 months and I have still not received it.
If I could give them 0 stars I would. I woke up this morning to find that our water had been turned off. The bill had been paid towards the beginning of the month and their system glitched and had actually taken money out twice on the same …
We paid our water bill but apparently it didn’t go through. The only way to do automatic payments is to take a blank check, because normal people who work the same as the hours they are open can just bring a blank check there. Every other …
Do not expect your deposit back if you ever use these people for your service. 6 months after I moved and what was left of my deposit has still not been returned. I feel sorry for any military that leave you might as well GIVE them your …
My son made a payment for me and we were having issues with the internet so the payment was processed three times and I called them the next day to let them know hey there is an error on the account and if you guys can refund my son 203 …
While they have gotten better as far as payment options, be aware that they charge almost $100 to reconnect your water, even if they just turn the valve. I learned this after getting my bill 3 days before it was due in a Saturday with no …
If you ever have the displeasure of having to use this agency for your water bill I assure you it will be the worst experience of your life. $150+ security deposit for a 20 dollar monthly water bill. Rest assured you will be treated with …
Another outage this morning. Low pressure and no pressure this time. Brown water at other times. This is a Third World provider. I am really getting tired of it. Answer? Try to get elected to their board. Join me!
Whoever wrote anything positive about this company is probably an employee themselves. Pay your bill as soon as you get it because you only get it several days before it’s due and if you don’t pay….WATER OFF! I agree with the other …
We ended our water service back in October with no late fees/ past due balance etc. I have been calling about our deposit and they have said up to 12 weeks. Well it’s been way past the 12 weeks and they are telling me the people who sign …
I moved from Goldsboro in May and had my water shut off. I was told that it takes up to 12 weeks for a deposit refund. It has been nearly 5 months since the 12 weeks is up. I have yet to receive a refund.
Utilities need to be competitive. There should be more than one choice for lights and water like their is with telecommunications and internet. Then people would have to demonstrate better service than these people offer.
I see this place racks up in one stars but they deserve it!!! Very poor and Rude customer service and service technicians. Paid the bill and had recpeit and they showed up the next day saying I had to pay hundreds more than original bill. …
Update: Never got my deposit back. Absolutely no interest in dealing with this org ever again though. Good luck if your forced into dealing with these people. …
I am so upset with the guy who literally just came and shut my water off. And when I walked outside to just talk to him he ran ti his truck and took off. My husband and I have been here almost 5 years and we get a notice every month about …
If I could give them negative stars I would. They are very quick to shut your water off, but it inconveniences them to have to turn it back on. I forgot to pay my bill (I’ve been out with covid), but paid right when the man was shutting off …
This organization is a joke, don’t go on vacation for more than 10 days and expect your water to be on if it falls in the middle of the month. Unbelievable, 10 day grace period for a $17 bill and essentially a 2 year deposit. Shame on you
These are the rudest people and my bill comes in every month a week after the shut off date. I have a brain injury and can’t remember routine things so I count on taking the bill out of my mail box as a reminder to pay that bill however …
It’s been said, and it needs to continue to be said: Sorry service.
Been a customer for YEARS with this company. Always made a payment, always been on time. Instead of looking over an account to verify a payment went through, …
1 star is too many stars. I understand that it may be the standard way that water companies function but why in 2021 do I still get my water bill in the mail? And why do I not get the courtesy of some sort of person to person contact before …
I cut my water off 3 weeks agoAnd now they’re telling me that my deposit they took the day that I open the account Is not going to be released to me for another 12 weeks. I could understand 4 to 6 weeks but 12 to 16 weeks!!! Because the meter has to be read….
This is the WORST water company I have EVER IN MY LIFE DELT WITH!!! I am livid! My payment either did not go through or I forgot to pay my bill that was due 11/19/21. It’s 11/30/21 and my water has been shut off and I am being charged 50$ …
Recieved high water bill and called to see what was wrong. Customer service answered first ring. She took my information and researched that my water was running continuously every hour of the day. Had plumber find the leak and correct the …
Marcus and Andre came out towards the end of their shift to detect a water leak in the line. They were respectful and knowledgeable. Thank you guys . It’s fixed
I’m not sure who is running this, but they are stuck SO FAR in the past when it comes to technology. Only thing you can do online is pay your bill. To start services, they want you to go to them in person. You cannot view your bill online …
They turned off my water without any notification. I did not pay my bill because I never received one. This is only my second statement so I’m not used to the normal delivery date of this bill yet. Apparently eStatements weren’t being …
A water bill 11/1 then another in the same month not to mention. Bad customer service and changing due dates they will also turn water off real quick with no real warning this place should be shut down or investigated in my opinion
Another 1-star for Wayne Water. This is nuts. Call them, they send you to someone else. Voicemail. No return call. Call back. Sent to a different voicemail. They return the call to give a balance due only but can’t take a payment. They give …
I don’t know who needs to see this but Lisa is awful. I can’t get my water turned for 5 days because apparently nobody can come out and do it because they don’t have office staff but they do have after hour technicians. But you still can’t …
Marcus came out had a small leak on my side, I had the parts in my shop, he is not allowed to help with the pipes on my side but he was there the whole time I fixed it and turned the water on and we checked for leaks very knowledgeable and nice person
Be careful when paying with a card. They took my 25$bill. I CHECKED MY ACCOUNT NEXT DAY 83 bucks charge. They claim its from a bill I PAID IN APRIL HERE IT IS AUGUST!!! WOULDNT THEY CUT THE WATER OFF A MONTH LATER!!??
This entire department as an organization is horrible. I have had service with them for over 15 years and never missed or even
been late on a bill, yet when I moved homes they required another deposit. It’s …
For the third time since we moved to Wayne County, our water has been shutoff for late payment. However, I have yet to receive a bill or a late notice. Now I have to pay an extra 50 bucks for a late 25 dollar bill when they have a $100 …