Membership is available to anyone who lives, works, worships or attends school in Montgomery or Stewart counties in Tennessee or Christian, Trigg … See more
Read More| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–12PM Sunday Closed |
2050 Lowes Drive, Clarksville, TN 37040
Ms.Brittany is always helpful and just very nice person every time I go to the bank she’s always smiling the best customer service AAA+++
I have never had such a wonderful experience with Keyana for help on my load for my car she was such a fantastic person to deal with, she deserves 5 stars thank you for a wonderful job
I’ve banked with Fortera for 18 years now. I’ve never had any complaints, but today I experienced service worth raving about. …
Keyana Friston is a very courteous person and always of great help!
Always nice to work with her 👍🏾👍🏾 …
Jennifer at the Madison Street Branch was so nice and helpful. I wasn’t in the best of mood. She definitely cheered me up being so helpful and resolving my issue. Thanks Jennifer for being the good helpful person you are.
Mandy help us out a lot
Top of the line bank
Great service always
Everyone here is amazing.
Best rates in town!
Fix the atm issues
do not do business with these people, you will regret it
It’s frustrating to bank here. Choose somewhere else.
what’s wrong with your severs right now fix the!
Always friendly customer service and willing to help
Great service and friendly staff. I love this bank.
resolve any issues or questions I have there just amazing
They make people wait for hours then not able to get them what they need. Stuff not friendly and banking with them is very hard.
I have had great service for many years. Good to do business with this place.
It’s been days and I really need to speak with someone. ASAP. If I could rate less I would.
They never have an available representative when calling. Every time i call i am put on hokd for at least 30 minutes…
Their customer service is horrible, every time I call it takes at least 20 minutes for someone to answer the phone. Switching banks.
Excellent service! I have been with Fortera for over 8 years! Great wonderful team and benefits 🤙 …
The Walk in service new. Account
Going down hill fast. NON EXISTING customer service.
Used to be a fine bank..sad
Payton was an awesome awesome person at the main branch. Thanks for helping me out
I BANKED WITH THEM FOR 6 YEARS ..AWFUL CUSTOMER SERVICE..ANY BANK IS BETTER THEN THIS ONE.I WISH I COULD LEAVE 0 STARS.
I have had 2 car loans through here. I really like dealing with this company.
Wait time is atrocious. Don’t use the drive up window if you are in a hurry. The way it’s looking don’t walk in either, apparently they do not have enough staff. . .
Very professional 👏 and happy people …
The absolute worst credit union I’ve ever been with.. customer service is bad and ATM’S are always down.
They don’t have a 24 hour phone number!! I went out of town and the shut off my card and I couldn’t contact them for two days!! I was in a strange city with no money! Stick with a bank you can get ahold of in an emergency!!!!
They always cancel my loan request and they never answer the phones.
Everyone is very customer-focused. They helped during a personal situation and I feel comfortable with them holding my money.
Mr. Bonds (the branch manager) is fantastic . He was understanding about the issue at hand and speedy to resolve the issue. Couldn’t be happier!
This bank is not great there’s always something worng if it’s not the debit cards not letting you get money out or card want read in atm or now sitting in grocery store with food and the card said you reach your amount you can use what you mean that’s my money I’ll spend how much I want we are changing banks this one is bogus
People inside was very polite and informative.
My Dad and I went into the Lowes Drive location for a few questions and to have paperwork notarized. The staff was very friendly. The branch manager went out of his way to help us. I can’t thank them enough for there kindness.
I hate this bank so much none of the atms work on my side of town and every time I go in the service is slow and the people are rude.
I think this place is really good. They will try to help you any they can.
After the way my last bank was this one is out standing!
Worst costumer service I’ve experienced.
VETERANS!!!!! Stay away this bank is not worth it go to USAA OR NAVY FED this bank is horrible with getting you your debit card.
My car is payed off I have the total and they keep randomly taking money out of my account
Horrible bank. Customers service is not on par. Called to get a new card got transferred 5 time hand to call 3 times because I kept getting transferred to numbers that where not in office at 11am! Switch banks once u leave fort Campbell not worth it!.
Top -notch professionals at this location who truly exhibit warm customer service daily. Ms. Finley in the Mortgage Department, was knowledgeable and resourceful with my requests. The tellers, loan officers and reception staff have your …
Card constantly declining for no reason. It is a huge hassle. I’m changing asap
This bank literally made a 685 dollar mistake. They deposited someone else’s money in our account. How can you make a mistake like this? When you cash a check and make a deposit you need an ID and your debit card.
Still have to use drive through if you don’t wear a mask, even though NOT required by law. They drink the kool aid by the gallon. Use any other bank, better service
We have great service. All of our bills are set up to come out of our account. We are no longer military, so it can be for everyone. We have been extremely happy at all three branches we go to….can’t go wrong with this bank.
The branch on Lowes Drive is outstanding Denise Williams handled me with the utmost care, compassion and understanding and help me along with the assistant manager at te Ft. Campbell branch in an emergency situation. I really appreciate Denise going above and beyond to take care of me. 👍🏾👍🏾 for a job well done. …
Wouldn’t let a dog bank here! That’s how they treat you!
Terrible service if you try to reach them by phone. We called on a business day when it was 2:45 Clarksville time. We had three different phones with calls out to three different numbers for Fortera, and we were placed on hold on all of …
Great bank but expect to wait for almost an hour to talk to someone to make a car payment. And if you get out of the army and used to having an allotment on your cat this will be your life every time you want to make a payment because they …
I’ve never been in a bank that wouldn’t take your truck payment. Garbage bank. I hate everything about this business. I am going back to Navy Federal. At least they have a 24 hour phone number. I will never do business with this Credit Union again 😡. …
Used fortera for several motorcycle and personal loans. Great rates, always beat Honda, USAA and other loans. Easy to work with and I haven’t lived in TN for 2 years, with 3 loans done while out of state. I don’t understand how people struggle to get a hold of them. I’m 500+ miles away and have never had an issue.
I moved out of the state 3 years ago. Been trying to close my account and get MY mo ey ever since. Keeps getting the run-around. Can’t get anyone one the phone to help. Either no answer at all or get told I have to pay fees to close out. …
By far the worst credit union out there. And I have accounts with at minimum 6 different financial institutions. They don’t care about their customers, or with helping people out. All they care about is money. I’d highly recommend you do some research on this institution before doing ANY business with them!
sad state of affairs at what used to be a great bank. It seems as soon as it was moved from Fort Campbell Federal Credit Union to Fortera the shift was noticeable almost overnight. The ATM machines are in bad need of a total swap at most locations.
We had to change names on our 501c3 for Women Veterans of America Chapter 47. Kirstin Tabell was very professional and courteous. She talked us through the process. She ensured everything was in order for the new leadership team. I appreciate her thoughtfulness.
I love this bank. The people are friendly and always knowledgeable about helping prepare your savings. They don’t hit you with surprise or unnecessary fees. My son, husband, self and grandchildren are loyal fans. Thank you for your assistance and guidance
Been with Fortera/Ft Campbell Credit Union for over 8yrs. If you need a Mortgage, Equity loan or Line if Credit I would suggest a different bank. I have never seen communication to the borrower this bad ever. If you need anything , a status …
This credit union is the WORST I have ever dealt with. I just got locked out of my account on a Sunday while trying to purchase groceries. I was told every one that had came thru today with a Fortera debit card was denied as well. And …
I have been a member since 1985, and been all around the World and I have never had to worry about anything financially because I know they had me covered. I had a break down on the Interstate and I needed money for emergency repairs, lord …
I decided to do business with them since my family had already done business with them in the past. This business honestly should be shut down. I decided to get a personal loan from them and was told the APR rate would start kicking in …
Not Military friendly. Claimed to my wife they couldn’t do anything to help me when my card started declining overseas and I couldn’t make phone calls to fraud. Even though my wife called the fraud company and the fraud company said the …
I called in to paid off my loan. I spoke with *Christina in customer service who gave me the 5th degree (put-off) after telling her I wished to pay off my loan. I gave her my acct.# information along with half of my life history before she …
Been a member over 30 years. They used to be a decent place to do business. NOT ANY MORE. Need help over the phone, don’t bother unless you have an extra 40 minutes to wait on hold. Need a loan, don’t bother unless you want to be …
I have banked with this bank for quite some time and I personally don’t recommend them especially if you are moving out of state I strongly encourage you to close all of your accounts with them. Calling to address matters I experience 30 …
When it was Fort Campbell Credit Union it was a decent company, as soon as it switched over to Fortera the issues just started happening one after another. The main issue is the online banking, when they switched the online banking company …
Waited 1.5 hours to open up a savings account at this location before leaving in disgust. There was exactly one person who concluded his business in the one and a half hours that I waited, and the other customers were also interested in a …
Horrible service. I was in an accident and totaled my vehicle Dec 7, 2018. I tried to contact Fortera CU for 2 months before they finally contacted me, after they received their 2nd payment, after my car was totaled. They told me they had …
Absolutely HATE this bank!! It’s been 3 weeks and because of the new debit cards, I am unable to make a cash deposit using their ATM’s! Unacceptable since I don’t get off work until 7pm. The Fortera by Dover Rd has the most worthless ATM’s! …
Been banking with fortera for over 5-7 years, things here have continued to decline throughout the years.. …
Very useful , we recently started dealing with Fortera and it was pretty painless , I would highly recommend this credit union to my friends and family and to my Google friends and followers.
Same issues expressed by others on here. The people that work at the bank are very nice… but they can’t seem to understand how to help you. They need to learn “empathy” so they can try to help and relate with customers. …
My family has been banking with Fortera for over 12 years. I can honestly say they are the most unscrupulous banking institution I have ever had the displeasure of doing business. They deposited MY money into a strangers account at the …
Terrible service at the main branch. ATMs around town are always broken. They charge fees like crazy! Close your account? They got a fee for that. They can’t / won’t even cash a US Treasury check!!! Take your money elsewhere or they’ll slowly take it from you!!!
I have been with Fortera for a few years now, seen all the changes that continually made banking with them easier, and I had choose to stick with them after several bad customer experiences with other banks in the area. This bank fits my …
I would rather listen to hours of drunken ramblings than ever have to call this place and wade through the robot again. 🙄 …
Please avoid this Credit Union. The rates for loan are insanely high and the underwriters are un educated simpletons that have no business being in their positions. The Credit union is sub par at best, with little ability to assist. customers. I’d assume that it is mostly ran by interns…
Absolutely the worst experience of my life with this bank. DO NOT get a car loan with them. If your car insurance company fails to send the correct documents to them they will have their shady 3rd party company charge 4000 to your loan. Ive been trying to get this fixed for over a year but absolutely zero help or consideration!
My wife’s savings account was hacked by some people that purchased money gift cards from Walmart in Bentonville, AR. I did some research and saw that this particular incident has been going on since 2016. However there’s been an ongoing …
I went there to open my daughters an account I called they’re customer service they told me what to bring I did that and the rep at the bank gave me the hardest time she says my daughter didn’t have a drivers license or i.d. Card mind you …
I came in for a notary and everything went quickly and smoothly. The staff was great and friendly as well!
Phone service is the worst. I have waiting for over 30 min numerous times. Left email and I get a message that my problem is solved, no where close. I live 2 hours away. I have to call but it is useless
I would like to find a real credit union but this is just a bank. There ok for deposit accounts with little to no fees, but if you have any goals I would pass. I have been with them for 7 years with no problems and the only thing they’ve …
Closing my bank account Monday with Fortera. After my experience and reading all the reviews it’s obvious why “Ft. Campbell” did not want there name associated with these crooks.
Every time I go to my branch I am always happy with my experience. Everyone is always kind and great to work with.
I haven’t been to the branch in a while and I have to move because my rent went up almost $700 and I had to cash a check to pay the movers and it was seamless. I am very grateful for the staff that assisted me and offered me a better product.
I’ve been banking without forterea for 5 years now. No problems when I originally open the account. But now the service is terrible especially over the phone trying to get a hold of somebody. I would suggest banking somewhere else
This is the first bank that has told me I’d have to get a business account to get rolled coins. I usually get 2 rolls of each quarters, nickels, dimes and pennies every other week. I have a regular checking and savings, but I guess that’s …
Kansas was the absolute BEST! She was kind, understanding, knowledgeable, and helped us throughout the whole process. Thank you!
Hands down Fortera has the worst website I have ever had to deal with. Account got locked months ago and I gave up and started paying in person. Well I forgot to pay and I really needed to pay the bill online but I was still locked out. You …
I have communicated several times how unsatisfied I am with Fortera Credit Union and even asked to speak to someone in corporate due to ongoing issues with being able to move funds in my business account. Other issues include but are not …
Just any other bank in town will do better for your business and personal accounts, they will do a hard pull in your credit just to open a checking account, ATMs won’t have cash and barely working sometimes.
I moved my account from another financial institution.
Kansas, my personal
banker, was wonderful! …
Edit: I was contacted by Fortera and they helped me resolve me issues. The money was promptly credited to my account. Thank you! …
This bank is a joke and should be closed. If you can bank with any other bank, do it. Every since I got an auto loan from them, it’s been nothing but headache.
I’ve had hundreds of dollars taken from my account due to them not accepting a …
Jessica is AMAZING! She is patient and didn’t stop until our issue was resolved. She works at the Lowe’s Drive location. If you’re having a business issue, ask for JESSICA!!!
I came in as an inexperienced 18 year old looking to build credit. The wait to talk to an advisor was about 30 minutes but I was offered water for my wait, which made me feel welcomed. The woman I talked to, Laura, made me feel less like a …
THIS PLACE IS HORRIBLE!!! They steal
Your money and say it’s a courtesy fee !!! If you find anywhere else to bank please do because this is not the place you want to use !! I now have to close my …
I opened my account with Fortera when I was 16 with a teen account (about 5 years now). They’ve always been so polite, and I love that I can do just about everything in the drive thru, makes my busy life much easier!
I am a Member of Fortera CU. I reached out for help with a transaction and the Call Center was polite but not helpful. I asked to be transferred to someone else locally. …
I’ve been a member of this Credit Union since 1995. Though there has been the occasional “hickup”, I’d say that I have had an outstanding experience with them. From mortgages (2), auto loans (at least 6), home equity and personal lines of …
I’ve been a member on and off for the last 10 years. They used to be a great credit union before the name change but there always seems to be an issue with my account on Sundays. There will be an incorrect balance either more or less than …
Derrick was amazing! Absolutely fantastic customer service and he hooked us up! Explained everything well and made the process so easy and made sure we understood everything. We set up an account and we were in and out! I would definitely recommend this to anyone and am very pleased with our experience! Thank you Derrick!
Well, it looks like I’m not alone. I filled out all required paperwork to reverse charges, its been over a month no response. It is unbelievable difficult to deal with this company. I am contacting the Better Business Bureau. …
Seems like no matter which branch I stop in, it takes entirely too long to carry out a simple transaction. I’d normally ATM my withdrawal but needed smaller denominations of bills. This day 3 windows were going, I was 2nd in line waiting …