I had the garbage collection service from this company for four years. They were good at picking up the garbage on time. However, they raise the fee every year for the past four years. I am using 35 gallon bin and I end up paying more than …
We had to leave for out of town for the unexpected death of my father. When we got home our garbage was emptied even though we didn’t put it out. We leave our containers on the side if our garage and they took the time to walk up our driveway to get them. Thank you for going above and beyond what is expected!
Super friendly and helpful customer service! Love that their crews go the extra mile and they take the time to write a newsletter each month. And they love dogs 🙂
I thought I found a good garbage company to work with. It turns out they refused to pick up my garbage from my driveway, after they quoted me service and I cancelled our old service. Apparently attention to detail is not part of their great customer service???
Both the garbage and recycling persons take great care to get all the materials into their trucks [even when items are overflowing the containers]. Much appreciated!
They’ve been great, pickup is always on time and any time I call to have bulk items priced and picked up there are no issues and the reps are always friendly and helpful. …
This morning we forgot to put our bins out by the curb. I was just about to when I saw the recycling truck come by and with a sinking feeling, thought our waste would not go this week. One of the workers hopped off the truck, ran up our …
By far the best trash haulers around and good value. Very respectful and have never had my trash not picked when it was supposed to. Highly recommend these folks.
EP Compost 2 Tuesday Route, Robby is crazy good! I dont know how you people are training your drivers, but they are not just ordinary folks. They are “Supermen” and Women! Thanks again for all u do! What a great company!
Just want to thank Mo for waiting for me while I got one more box in the recycling. Not everyone would wait for a middle aged women and her old dog trying to run up the road! He even lifted the garbage can lid for me to put the garbage in and gave my dog a treat! Thank you so the great customer service-it’s nice to see
Wonderfully polite, easy to communicate with, and always on time. They’re very understanding of all circumstances and are willing to work with you. Also extremely fair priced! Suburban Waste Services has never missed a pick up.
I have had 4 or 5 garbage service provided over the years and Suburban Waste Services is currently providing me with the best service imaginable. There are only 5 stars available for this review, they are worth so much more than that.
We have loved this garbage service for the past three years. I just called billing because there was a mistake on our invoice and they were so rude! What a sad way to treat your customers when you’re the ones that made the error. …
The weekly service is the best in the area however their billing system is well out of date. When I missed a payment due to not understanding the billing, I was not offered any help, only told that their system is confusing because they are a small locally owned company and can’t do any better???
First year customer. Weekly pickup, plus yard wast seasonal pickup. Very satisfied. Courteous drivers plus very professional communications. All that and cheaper too. Wow.
We’ve used them for a few years for trash and yard waste removal. They are endlessly reliable, courteous, and helpful. Also a little cheaper than the service we used before.
Over the two years I had service with Suburban Waste I essentially had to act as part of their billing staff for my own account. Both years they offered a discount on weekly garbage service if paying for a full year upfront. The problem is …
SWS has exceeded our expectation in just doing the task of picking up our household garbage to resizing the bin to fit our needs to bringing the bin up the driveway to price matching. Really appreciate our hauler! She rocks! This is also a local business which made our decision to move from Randy’s (25+yrs) to Southwest very seamless.
I should have switched to SWS years ago! They are responsive to both emails and phone calls. Just today, I called with a question and a local person picked up the phone after one ring. …
We have used SWS for several years now and have no intentions of changing companies. Our yard waste removal man, Robby, has been so kind and faithful in loading up our yard waste time and time again never saying any thing to make us feel …
Love this company. They’re always so polite and courteous. Just this last week, I didn’t have time to bring the garbage bin down to the end of the driveway before I left for work. I later found out that one of the works brought the garbage …
I would have to agree with most of the reviews on Google for SWS. SWS is the best garbage/waste removal company we have ever used. The best part is once they get stuff off of the container; they move those to driveway. You guys are awesome!
Good company but their billing department is out of date and antiquated. Constantly getting lte charges because they don’t send out bills on time. Their website leaves much to be desired. No online portal to view your account or pay …
We’ve used this company for 18 months and are very satisfied! It’s a local, family run garbage + recycling + yard waste company. They compost yard waste, pick up xmas trees for free, and are very good at communicating if there’s changes in …
Impressed from day one. We moved from another service to Suburban as they were much more affordable. They were quick to respond to my online request for info, answered all my questions and billing was a breeze. I love that they are out …
I highly recommend choosing SWS. You can’t beat their pricing and they put the can on the driveway when it is empty so you don’t have to wonder if they have come yet. The drivers are also very friendly and always have a treat for my dog …
I am happy with the service that SWS provides. Simply having them move the cans into the driveway is a bonus and sep above what other competitors provide! Only a few times were we missed or had experiences where they were running late. I …
I have used SWS for 5 years now. The drivers have always been so nice. In COVID 2020 the drives would always make a point to say hi to my 4 year old while we were in lockdown. I love how they roll the cart on our driveway because if it …
Love SWS – been using them for nearly 15 years. Very responsive, respectful drivers, reliable, reasonably priced, transparent billing. 5 stars all the way.
The price increased and SWS informed me that I would receive a partial credit when I inquired about canceling service 1/2 thru the end of the billing cycle. They never sent the partial payment and refused to honor our agreement. I highly recommend using one of MANY other reputable sanitation service providers.
Great company! Excellent service! They answer the phone! Drivers are polite and friendly. They pick up when it’s -30 degrees when other companies stay in bed. They also don’t price gouge like most companies in the cities. They have my vote for all around quality!
This company is amazing. Always such friendly service, drivers wave to the kids, phone ladies are great. We have had them several years now, and twice have missed our garbage pickup (our own fault). Both times they’ve come back to pick up. No extra fees or hidden charges, and much less expensive than our previous hauler.
I had to call several times for them to bill me correctly. I usually pay a year in advance and it took them 4-5 tries to get it right. I specifically asked for two transactions, which never happened accurately. They had my wrong phone …
I can’t say enough good things about Suburban! Very competitive flat fee structure – no hidden or confusing variable environmental/regulatory cost recovery fee structures like other companies. They also make sure to carefully put our trash …
SWS is the best garbage/waste removal company we have ever used. They are so nice, such good value, and they are prompt. They have the best customer service people and I’ve never had any issues. We just signed up for organics compost as …
SWS services our house and we appreciate the great service we have received! We were with Waste Management and we received poor service for years. The service we have received from SWS has been exceptional! …
SWS are the tops! We have been so happy with their level of service. Always professional and responsive, never had a single problem in years of being a customer. As a bonus, my young kiddo is obsessed with the trucks and our driver waves and smiles at him every Friday. It makes my kid’s day and we are so thankful!
Suburban offers good quality for a reasonable price—without numerous fees and add-ons.
The drivers work harder than other contractors and they are very pleasant. They …
Wow, what an amazing trash service! We forgot to put our bins out over the Thanksgiving holiday and I look over and see one of the workers grabbing the bins from the side of our house. They left milkbones for our dog the other week. I’m …
I used them for a year and they did not pick up our yard waste bin on the last day for the season. When I called a few days after there was nothing they could do for me but a $6 dollar refund..so I was stuck with the leaves all winter long.
These guys completely exceed expectations every time. We forgot to put the garbage bin out this morning. Our driver came back at 11 after noticing we did not have it out at 6:30 am and picked it up. We are beyond grateful!
Been a pretty good service until they wouldn’t negotiate rates and was with them for years. Received a cheaper quote from another company and when I called to cancel all she did was bad mouth the new company and was rude about it. Expected better.
Had the company for years without issue. Then went to an annual billing with them and as soon as I was locked in for a year they started driving past my pickup 1-3 times a month, every month. Never given a credit for it, a lot of times …
We suffered for years with horrible service from “Big Garbage”, that giant waste management company that buys out most of their competition. In addition to raising our rates almost monthly, most weeks they were a day or two late. Some …
A really great company. I love the fact I can call them and I get a human on the other end of the line. Shane and Luke are dependable drivers. This is a good company to do business with.
Apparently one of the trucks had a hydraulic leak during garbage pick this week and SWS sent people out to clean up the street. What great customer service! We have been customers for many years and we have been impressed with the professional service they provide.
The entire team is professional & helpful when questions arise. We love how they turn the bins when they are emptied… so we can grab them & them them put away promptly! We highly recommend them if you are looking to switch garbage companies. They are so great to work with! 😃👍 …
Use this company in Cologne, MN and have had good experiences with them. I originally picked them in 2020 because they were lower than the competitors but they respond quickly to emails and charge $10 for large item pickups (toilets etc.) …
I never thought I’d be writing a review about a garbage service, but these guys are amazing. I switched from a big national conglomerate that uses the same colors as the Green Bay Packers and using these guys has been night and day. The old …
I had the garbage collection service from this company for four years. They were good at picking up the garbage on time. However, they raise the fee every year for the past four years. I am using 35 gallon bin and I end up paying more than …
Excellent Customer Service!
Great service for the cost.
Very reliable
Great value, nice to work with a locally owned and operated company!
great service, best in the area hands down
I would definitely recommend SWS!
Good service, good price
There is a personal contact every time they collect the trash.
Suburban is night and day from Republic. Long overdue switch.
SWS always lined up my garbage cans and answered questions. Thank you!
We had to leave for out of town for the unexpected death of my father. When we got home our garbage was emptied even though we didn’t put it out. We leave our containers on the side if our garage and they took the time to walk up our driveway to get them. Thank you for going above and beyond what is expected!
Great service, super customer service (helpful, kind), excellent business.
Super friendly and helpful customer service! Love that their crews go the extra mile and they take the time to write a newsletter each month. And they love dogs 🙂
The transition went excellent. Service is great.
The drivers are so friendly! My daughter loves waiting for them every week! Great customer service in the office, too!
Great company – easy to talk to and like how the drivers pull our carts up into the driveway. Old School Service!
A good household waste removal service and no nickel and dime you. I am surprise that Xmas tree removal are included but it is a very good Xmas gift 😉
I thought I found a good garbage company to work with. It turns out they refused to pick up my garbage from my driveway, after they quoted me service and I cancelled our old service. Apparently attention to detail is not part of their great customer service???
Both the garbage and recycling persons take great care to get all the materials into their trucks [even when items are overflowing the containers]. Much appreciated!
They’ve been great, pickup is always on time and any time I call to have bulk items priced and picked up there are no issues and the reps are always friendly and helpful. …
Fantastic company. Hands down the best Hauler in Minnesota
This morning we forgot to put our bins out by the curb. I was just about to when I saw the recycling truck come by and with a sinking feeling, thought our waste would not go this week. One of the workers hopped off the truck, ran up our …
By far the best trash haulers around and good value. Very respectful and have never had my trash not picked when it was supposed to. Highly recommend these folks.
EP Compost 2 Tuesday Route, Robby is crazy good! I dont know how you people are training your drivers, but they are not just ordinary folks. They are “Supermen” and Women! Thanks again for all u do! What a great company!
Pretty rough customer service. Won’t return phone calls, billing errors, not recommended.
Rude! The customer service lady should tone it down a bit…
They overcharge. At closing the service they threatened me with collections when …
Just want to thank Mo for waiting for me while I got one more box in the recycling. Not everyone would wait for a middle aged women and her old dog trying to run up the road! He even lifted the garbage can lid for me to put the garbage in and gave my dog a treat! Thank you so the great customer service-it’s nice to see
Wonderfully polite, easy to communicate with, and always on time. They’re very understanding of all circumstances and are willing to work with you. Also extremely fair priced! Suburban Waste Services has never missed a pick up.
I have had 4 or 5 garbage service provided over the years and Suburban Waste Services is currently providing me with the best service imaginable. There are only 5 stars available for this review, they are worth so much more than that.
We have loved this garbage service for the past three years. I just called billing because there was a mistake on our invoice and they were so rude! What a sad way to treat your customers when you’re the ones that made the error. …
The weekly service is the best in the area however their billing system is well out of date. When I missed a payment due to not understanding the billing, I was not offered any help, only told that their system is confusing because they are a small locally owned company and can’t do any better???
First year customer. Weekly pickup, plus yard wast seasonal pickup. Very satisfied. Courteous drivers plus very professional communications. All that and cheaper too. Wow.
We’ve used them for a few years for trash and yard waste removal. They are endlessly reliable, courteous, and helpful. Also a little cheaper than the service we used before.
From a long time customer, I thank you for your consistent, careful service.
Merry Christmas 🎄 …
Awesome trash company! They always go the extra mile. I have had their service for years.
Over the two years I had service with Suburban Waste I essentially had to act as part of their billing staff for my own account. Both years they offered a discount on weekly garbage service if paying for a full year upfront. The problem is …
SWS has exceeded our expectation in just doing the task of picking up our household garbage to resizing the bin to fit our needs to bringing the bin up the driveway to price matching. Really appreciate our hauler! She rocks! This is also a local business which made our decision to move from Randy’s (25+yrs) to Southwest very seamless.
I should have switched to SWS years ago! They are responsive to both emails and phone calls. Just today, I called with a question and a local person picked up the phone after one ring. …
We have used SWS for several years now and have no intentions of changing companies. Our yard waste removal man, Robby, has been so kind and faithful in loading up our yard waste time and time again never saying any thing to make us feel …
Love this company. They’re always so polite and courteous. Just this last week, I didn’t have time to bring the garbage bin down to the end of the driveway before I left for work. I later found out that one of the works brought the garbage …
Great service by good people. We have dogs and the trash and recycle crews leave treats for the dogs!
I would have to agree with most of the reviews on Google for SWS. SWS is the best garbage/waste removal company we have ever used. The best part is once they get stuff off of the container; they move those to driveway. You guys are awesome!
Good company but their billing department is out of date and antiquated. Constantly getting lte charges because they don’t send out bills on time. Their website leaves much to be desired. No online portal to view your account or pay …
We’ve used this company for 18 months and are very satisfied! It’s a local, family run garbage + recycling + yard waste company. They compost yard waste, pick up xmas trees for free, and are very good at communicating if there’s changes in …
Impressed from day one. We moved from another service to Suburban as they were much more affordable. They were quick to respond to my online request for info, answered all my questions and billing was a breeze. I love that they are out …
I highly recommend choosing SWS. You can’t beat their pricing and they put the can on the driveway when it is empty so you don’t have to wonder if they have come yet. The drivers are also very friendly and always have a treat for my dog …
I am happy with the service that SWS provides. Simply having them move the cans into the driveway is a bonus and sep above what other competitors provide! Only a few times were we missed or had experiences where they were running late. I …
I have used SWS for 5 years now. The drivers have always been so nice. In COVID 2020 the drives would always make a point to say hi to my 4 year old while we were in lockdown. I love how they roll the cart on our driveway because if it …
Love SWS – been using them for nearly 15 years. Very responsive, respectful drivers, reliable, reasonably priced, transparent billing. 5 stars all the way.
The price increased and SWS informed me that I would receive a partial credit when I inquired about canceling service 1/2 thru the end of the billing cycle. They never sent the partial payment and refused to honor our agreement. I highly recommend using one of MANY other reputable sanitation service providers.
Great company! Excellent service! They answer the phone! Drivers are polite and friendly. They pick up when it’s -30 degrees when other companies stay in bed. They also don’t price gouge like most companies in the cities. They have my vote for all around quality!
This company is amazing. Always such friendly service, drivers wave to the kids, phone ladies are great. We have had them several years now, and twice have missed our garbage pickup (our own fault). Both times they’ve come back to pick up. No extra fees or hidden charges, and much less expensive than our previous hauler.
I had to call several times for them to bill me correctly. I usually pay a year in advance and it took them 4-5 tries to get it right. I specifically asked for two transactions, which never happened accurately. They had my wrong phone …
I can’t say enough good things about Suburban! Very competitive flat fee structure – no hidden or confusing variable environmental/regulatory cost recovery fee structures like other companies. They also make sure to carefully put our trash …
The drivers were amazing and this is not a reflection on them.
I moved out of my home in August 2021 and trash was transferred to the correct …
SWS is the best garbage/waste removal company we have ever used. They are so nice, such good value, and they are prompt. They have the best customer service people and I’ve never had any issues. We just signed up for organics compost as …
SWS services our house and we appreciate the great service we have received! We were with Waste Management and we received poor service for years. The service we have received from SWS has been exceptional! …
SWS are the tops! We have been so happy with their level of service. Always professional and responsive, never had a single problem in years of being a customer. As a bonus, my young kiddo is obsessed with the trucks and our driver waves and smiles at him every Friday. It makes my kid’s day and we are so thankful!
Suburban offers good quality for a reasonable price—without numerous fees and add-ons.
The drivers work harder than other contractors and they are very pleasant. They …
Wow, what an amazing trash service! We forgot to put our bins out over the Thanksgiving holiday and I look over and see one of the workers grabbing the bins from the side of our house. They left milkbones for our dog the other week. I’m …
I used them for a year and they did not pick up our yard waste bin on the last day for the season. When I called a few days after there was nothing they could do for me but a $6 dollar refund..so I was stuck with the leaves all winter long.
These guys completely exceed expectations every time. We forgot to put the garbage bin out this morning. Our driver came back at 11 after noticing we did not have it out at 6:30 am and picked it up. We are beyond grateful!
Been a pretty good service until they wouldn’t negotiate rates and was with them for years. Received a cheaper quote from another company and when I called to cancel all she did was bad mouth the new company and was rude about it. Expected better.
Had the company for years without issue. Then went to an annual billing with them and as soon as I was locked in for a year they started driving past my pickup 1-3 times a month, every month. Never given a credit for it, a lot of times …
We suffered for years with horrible service from “Big Garbage”, that giant waste management company that buys out most of their competition. In addition to raising our rates almost monthly, most weeks they were a day or two late. Some …
A really great company. I love the fact I can call them and I get a human on the other end of the line. Shane and Luke are dependable drivers. This is a good company to do business with.
Apparently one of the trucks had a hydraulic leak during garbage pick this week and SWS sent people out to clean up the street. What great customer service! We have been customers for many years and we have been impressed with the professional service they provide.
The entire team is professional & helpful when questions arise. We love how they turn the bins when they are emptied… so we can grab them & them them put away promptly! We highly recommend them if you are looking to switch garbage companies. They are so great to work with! 😃👍 …
Use this company in Cologne, MN and have had good experiences with them. I originally picked them in 2020 because they were lower than the competitors but they respond quickly to emails and charge $10 for large item pickups (toilets etc.) …
I never thought I’d be writing a review about a garbage service, but these guys are amazing. I switched from a big national conglomerate that uses the same colors as the Green Bay Packers and using these guys has been night and day. The old …