(Translated by Google) They have terrible service to the patient to pick up the CD of a sonography. After paying $15 dollars for the CD I waited for more than an hour. very bad service …
(Translated by Google) Palms. The truth is useless. Neither the employees who attend the front nor the Radiologist. I took my wife for an emergency chest X-ray so that they sent the result the same day and it took three days and because I …
(Translated by Google) Super irresponsible and disrespectful they have canceled my appointments 2 times after waiting 3 weeks. The first time they asked me for blood tests the same day as the appointment, I took the tests and made a new …
I didn’t even go to this office. Based of the rude receptionist or nurse who answered the phone between 1:40pm to1:45pm on 3/27/18 just lost you a customer.
company needs to update website as you claim you have an open mri and I just called and the woman said you do NOT have an open mri ….false advertisement…
Brought my father here for an X-ray and CT scan. When I asked for a extra copy of the image CD, I was told there is a 50 dollar fee for each additional copy. Went to two other imaging centers the next week, and they didn’t charge a dime for any extra copies. Way to rip off your customers.
I had an MRI done in this facility and the staff was nice specially the girl in the front desk, she treated me very well. I am a little claustrophobic but I didn’t feel scared in this MRI machine bcz the machine was very wide and the the best part was i got to see a movie in there.
Best diagnostic center I’ve been to yet. The staff goes above and beyond and are super friendly! When I come in they greet me by name. Best service and timely! Thank you to all the staff – you’re great!
I went to get a report. They only have one person at the desk with 8 people in lobby. The was a lady in dress clothes who never offered help. I wish to never visit again.
If you need any type of diagnostic done (MRI, CT, Mammogram, etc…), do NOT let your Dr tell you where to go and do not go to a hospital facility! My out of pocket expense went from $6200 to $350 (not a typo). Contact Palms Diagnostic and check with them first! They provide a friendly environment and great service!!!
One of the ladies that works at Palms MRI, has worked so hard sorting out the payment refund due to my husband. I have learned that my insurance carrier, Avmed, was so difficult to speak to for Arelys, but she pursued it for 6 months and …
All I can say is the receptionist and the lady who did the procedure were both especially helpful. My results came back normal too, so all’s well as far as my 1 experience goes.
1st MRI was somewhat concerned, Had an appointment at 8:30 the process was very professional, the workers very nice, they exampled the whole process, was in and out in 39 minutes. The facility was very clean, and got my CD on the way out, I was very pleased.
Terrible experience, I really regret I chose to do my scrotal ultrasound there. The radiologist didn’t performed what he was doing very well, he kept the machine in just one side of my testicules, he didn’t move my testicules to scanned the …
I had to go to Palms MRI for a test yesterday and was very happy with the level of service, the cleanliness and cooperation of everyone that I met. Usually it annoys me when a doctors’ office makes you fill out forms with my license and …
The staff was very friendly and courteous, but what got me was that in the middle of this Covid 19 pandemic, there was not one single bottle or station of hand sanitizer to be found. I had to handle a clipboard and ink pen that all before …
A family member called today, asked if I could pick up their scans on their behalf and told the office I would be there before they close at 6:30pm. The office told my relative that the office closes at 6:30pm and this is also posted on the …
You must always personally ensure that any provider has completed the task of transferring ALL your medical records to your insurance company. You must be aware that staff here does not know what each insurance company wants for review in …
I had asked upfront what my cost would be and they said I had a copays of $40. 1 month later I get a bill for $36 and they said if I didn’t pay it they would send it to collections. I don’t believe that I should be charged after the fact. …
I’ve had two MRIs with them to date. I’ve got a third set up in a week. Both times the staff was very kind and receptive. The MRI tech was nice and everything went smoothly. They’ve been quick with the results and I have no doubts it will all be the same for my third MRI next week.
Unprofessional scammers in my opinion. They accept assignment and get paid by insurance companies in addition to copays but then, without warning, charge you additional fees threatening to ruin your credit by sending it to collections if …
Check your insurance statements! They charge higher deductible than required. They overcharged me several times, the last time they charged me $ 500. My insurance statement listed my responsibility as $ 300. They refund the money every time …
The experience I have had with Palms Diagnostic Imaging has exceeded every star allowed and rated at an A+ and more if possible. I am very panicked with enclosed and closed spaces. Each time I have had a diagnostic test done, the staff as …
Terrible!! – the tech Performed the MRI couldn’t figure out whether I was supposed to face moving me in and out of machine 3 times before starting. Did not give prompts as to test timing during MEI. I would not have written a review yet …
Very unprofessional staff….My Doctor ordered a CT scan from Palms of Coral Springs and I was told they would call to schedule an appointment. No one bothered to call me…I called them a week later and the day before my scan was to take …
Very dissatisfied with my experience today. They insisted that i had a copay and I sat for over an hour calling Aetna and other Diagnostic facilities that there was no copay since they admitted to being AETNA providers. Representatives …
Friendliness or rudeness depends on the staff, some are good, others are lousy. However, I dont like filling out THE SAME forms everytime I go. I must have gone 6+ times, they should keep a file history, or change the current system. …
I an appointment for a CT at 8:30am and arrived there 8:15, 3rd in line, and completed my paperwork before everyone else (obsolete process as in most of the medical facilities)… but I waited to be called, and waited, and waited, 8 people …
I recently brought my mom for an Xray and everyone at the palms treated us like family. The girls in the front are so sweet and provide great costumer service. 10/10
My name is Joan. I just had my mammogram and breast US done today. The technician who did the Mammogram has no customer service training. She’s very rough. The technician who did the US is nice. I am a Practitioner and wouldn’t send my patients for mammogram there if she’s the one doing the test.Especially, my elderly patients.
I could not be any happier. This place deserves more than a 5 star rating!!!! The place is clean (not may places are) and they are professional from the moment you call to the moment you leave the office (which isn’t the case in most …
I will make this short-I paid up front for my CT scan in full even though I have insurance. I had not yet my deductible but my health insurers advised I should not have paid up front. Cigna even advised that they should not have taken …
I really like this office, but they decided to not wear face mask anymore, I kindly ask the technician to wear one while doing my ultrasound and she just said that not her, that it was allowed not to wear it. If you care for this, dont go …
Already told my nurse practitioner not send me here in near future. I was fuming they didn’t send my ultrasound results to my doctor on time while I was at my follow up as of today 1/26. These people took FOREVER call me set up appointment …
Orlando was absolutely amazing I would only use him from now on. He was kind and very accommodating. Plus I am a super hard stick and he got me first try with the dye. The front desk was incredible also.
they cancel my wife’s appointment without calling, my wife find out cause she called them to reconfirm, they even imput the wrong insurance information and SOPHIA was very nasty on the phone with me and my wife as well. I will never use …
Staff is friendly and professional. But billing is doing some shady things. They charged for service calling it co-pay. Explanation of benefits states that I do not owe anything and they paid the provider what I also paid them. Called them …
The front desk staff are not customer friendly. Office management appears incompetent and seems to have poor problem-solving skills. While most technicians are friendly and professional, the front office staff is weak. They come off as unwilling and uninterested in accommodating patients.
Oh I am beyond fuming. My wife went to Palms Diagnostics this very morning September 14th 2021 for a 10:45 am appt for a hip and pelvic xray. This facility she informed me no social distance at all no hand sanitizer’s anywhere no masks …
Wow! Needed a very quick turnaround for a CT scan. Everyone from the woman who answered the phone to the ladies who gave us the instructions and barium for my husband to the actual tech who did the procedure were OUTSTANDING!
Had an abdominal ultrasound here for the first time. The place is clean, check-in was easy and they were quick. Staff was neutrally friendly. I was in and out in 30 minutes. No issues. They called the day before as a reminder, and they had …
I went to this facility last year. All I can say is hands down to the all the staff and the owners. Very knowledgeable, accommodating and the ambiance of this facility is very vibrant. They made me feel like l’m at home. The staff are very …
My experience was not a good one! I took my daughter to get an X-ray and waited over an hour to be taken back. I was told they would send the results to the doctor and despite numerous phone calls from the doctors office the results were …
Received mammogram and chest x Ray here and I’m glad I did. These women are absolutely the best. Such a pleasure to speak with. Polite. Kind. Efficient. Timely. These types of behavior are not the standard any longer so I am grateful for their hard work with heart!!! Keep it up! Thank you
Insurance as i spoken to said you never request a referral. You mentioned that your office do it out of courtesy for the requesting doctor office because they send sens business your way. Just unfair….they never obtain a authorization …
DO NOT COME HERE!! I called to schedule an appointment for my son and Adalis / Adalys , who is also the “office manager”, only asked me for the doctors name and took it upon herself to Google that physicians fax number and faxed my …
very poor attention. The woman at the front desk didn’t even raise her face to look at me. She just wanted an appointment to do tests. They should choose better staff. A receptionist in the medical sector must be friendly, what a bad impression I get from this place. It would surely be my last option to recommend.
What a beautiful and clean center! The staff was very friendly, but most importantly made my son feel comfortable. He was nervous about getting an MRI done, but they made him feel comfortable, which made the process faster. I also …
So I scheduled my appointment for three weeks out. They called me the day before to remind me of the appointment but failed to advise that I had a copay. I wished there was a way to make them take accountability for it. Just maybe if I was …
Without sharing too much personal info the worst experience I’ve had . Never verified my insurance, seems they had switched my #’s, tech shows up cheerful 20 minutes late. …
My family and friends have used Palms many times. The have very nice staff and quick service. I have visited other diagnostic centers in the area and I would say they are the best. 🙂
First they are very rude to the patients, I call them to make and appointment for a CT scan a week in advance, they are supposed call me back to do the paperwork and be ready for the day, never called I call them and they told me I was …
Although I was on time for my appointment, close handicap or drop off was unavailable, waiting room was crowded, no masks on most people in tight quarters, office people understaffed and agitated, was told at least 35 to 45 min further wait …
Not what these poor reviews are all about but I got exactly what they told me. I was a walk in and was told on the phone there could be a two hour wait. When I got there I was told the same thing. At exactly two hours I was called in for my imaging, exactly as promised. Will definitely go here again.
This place is a mess, crowded, and disorganized. First time I came they just scheduled one out of the two appointments I did, and they daid I couldn’t do exam B without A… so why would anyone schedule this in the first place??? Then I came …
Def a long wait- but it was hard to get upset as the lady at the front desk was extremely nice and actually cared about the patients and kept us updated. The MRI room is extremely nice, as is the tech. He was very comforting
Hi Belkys! First I want to thank you for scheduling me on such short notice . I really appreciate you helping me out. After working so long in the medical field I felt I needed to share my experience today. When I arrived the lobby was very …
(Translated by Google) Excellent treatment, attention and speed, I recommend it !! …
(Translated by Google) State-of-the-art modern equipment.
(Original) …
(Translated by Google) They have terrible service to the patient to pick up the CD of a sonography. After paying $15 dollars for the CD I waited for more than an hour. very bad service …
(Translated by Google) Palms. The truth is useless. Neither the employees who attend the front nor the Radiologist. I took my wife for an emergency chest X-ray so that they sent the result the same day and it took three days and because I …
(Translated by Google) Super irresponsible and disrespectful they have canceled my appointments 2 times after waiting 3 weeks. The first time they asked me for blood tests the same day as the appointment, I took the tests and made a new …
This place is terrible! Go to AKUMIN! Just rescheduled there and they are amazing.
Absolutely worst customer experience ever.
After hours of wait i went home.
Clean facility, short wait time.
Great staff. Very pleased.
Very good Us technician I recommend it
CARING ,EXPLAIN EVERYTHING ,NORMAL WAITING ,PLACE IS VERY CLEAN VERY PROFESSIONAL STAFF .VERY RECOMMENDED !!!
The worst place ever!! Complete incompetence
Very nice staff, quick and efficient. Highly recommend this place for imagining needs.
Extremely rude staff at this office. I would not recommend this office nor ever go back to this MRI place!!!!!!
My experience there was wonderful . Kind and friendly staff !!!
Always providing great service! Staff is friendly. Office is clean.
The staff are amazing
Excellent office. Everyone in this location was very professional. I would definitely come back
I got a letter threatening me with collections; however, the letter have no phone number to contact this location? So unprofessional…
Very good experience I did a MRI and Mammogram and the experience compare to others for me are great I do recommended this facility …..
Came at 1115 to fillout paperwork Made appointment for 1130 still sitting here at 1210 . Took son out of school no respect for people’s time !!!!
I didn’t even go to this office. Based of the rude receptionist or nurse who answered the phone between 1:40pm to1:45pm on 3/27/18 just lost you a customer.
Very nice and clean facility and excellent service from everyone , Thank you for that good experience the every patient should have always …
Great teamwork..in the Front desk
group…Everyone friendly..even under lots of stress..patients.
Long waits even if you have an appointment. Lady at the front desk with glasses needs to show a bit of an emphaty towards patients.
Bad place, I lost an appoiment and my day Job only because one word in the paperwork was wrong,incredible!!!!
I had an outstanding experience today. Wonderful staff, they actually care!! Beautiful facility. Thank you, I will be sending everyone I know to you.
I’ve had many images done here only to be told by various doctors that Palms does not produce good imaging!
company needs to update website as you claim you have an open mri and I just called and the woman said you do NOT have an open mri ….false advertisement…
Nice and clean place. Newer MRI machine. Watched star wars movie during MRI. DVD ready before I stepped out of the room.
Went there for my exam… excellent service from the girl in the front to the lady that made the exam… I recommend this place 100%.
Brought my father here for an X-ray and CT scan. When I asked for a extra copy of the image CD, I was told there is a 50 dollar fee for each additional copy. Went to two other imaging centers the next week, and they didn’t charge a dime for any extra copies. Way to rip off your customers.
Go down the street to Baptist. The support staff has no idea what they are doing scheduling wise.
Yesterday I went and decided not to do an appointment because the lady was bossy. This is a no-no if you have more options.
I had an MRI done in this facility and the staff was nice specially the girl in the front desk, she treated me very well. I am a little claustrophobic but I didn’t feel scared in this MRI machine bcz the machine was very wide and the the best part was i got to see a movie in there.
Best diagnostic center I’ve been to yet. The staff goes above and beyond and are super friendly! When I come in they greet me by name. Best service and timely! Thank you to all the staff – you’re great!
I went to get a report. They only have one person at the desk with 8 people in lobby. The was a lady in dress clothes who never offered help. I wish to never visit again.
If you need any type of diagnostic done (MRI, CT, Mammogram, etc…), do NOT let your Dr tell you where to go and do not go to a hospital facility! My out of pocket expense went from $6200 to $350 (not a typo). Contact Palms Diagnostic and check with them first! They provide a friendly environment and great service!!!
Staff is unprofessional and they are completely disorganized.
One of the ladies that works at Palms MRI, has worked so hard sorting out the payment refund due to my husband. I have learned that my insurance carrier, Avmed, was so difficult to speak to for Arelys, but she pursued it for 6 months and …
All I can say is the receptionist and the lady who did the procedure were both especially helpful. My results came back normal too, so all’s well as far as my 1 experience goes.
1st MRI was somewhat concerned, Had an appointment at 8:30 the process was very professional, the workers very nice, they exampled the whole process, was in and out in 39 minutes. The facility was very clean, and got my CD on the way out, I was very pleased.
Terrible experience, I really regret I chose to do my scrotal ultrasound there. The radiologist didn’t performed what he was doing very well, he kept the machine in just one side of my testicules, he didn’t move my testicules to scanned the …
I had to go to Palms MRI for a test yesterday and was very happy with the level of service, the cleanliness and cooperation of everyone that I met. Usually it annoys me when a doctors’ office makes you fill out forms with my license and …
The staff was very friendly and courteous, but what got me was that in the middle of this Covid 19 pandemic, there was not one single bottle or station of hand sanitizer to be found. I had to handle a clipboard and ink pen that all before …
A family member called today, asked if I could pick up their scans on their behalf and told the office I would be there before they close at 6:30pm. The office told my relative that the office closes at 6:30pm and this is also posted on the …
You must always personally ensure that any provider has completed the task of transferring ALL your medical records to your insurance company. You must be aware that staff here does not know what each insurance company wants for review in …
I had asked upfront what my cost would be and they said I had a copays of $40. 1 month later I get a bill for $36 and they said if I didn’t pay it they would send it to collections. I don’t believe that I should be charged after the fact. …
I’ve had two MRIs with them to date. I’ve got a third set up in a week. Both times the staff was very kind and receptive. The MRI tech was nice and everything went smoothly. They’ve been quick with the results and I have no doubts it will all be the same for my third MRI next week.
Unprofessional scammers in my opinion. They accept assignment and get paid by insurance companies in addition to copays but then, without warning, charge you additional fees threatening to ruin your credit by sending it to collections if …
Check your insurance statements! They charge higher deductible than required. They overcharged me several times, the last time they charged me $ 500. My insurance statement listed my responsibility as $ 300. They refund the money every time …
The experience I have had with Palms Diagnostic Imaging has exceeded every star allowed and rated at an A+ and more if possible. I am very panicked with enclosed and closed spaces. Each time I have had a diagnostic test done, the staff as …
CAUTION CAUTION CAUTION OVER BILLING!!!!!
If I could rate less than 1 star I would. I came in for service on 11/9/16. I …
Terrible!! – the tech Performed the MRI couldn’t figure out whether I was supposed to face moving me in and out of machine 3 times before starting. Did not give prompts as to test timing during MEI. I would not have written a review yet …
Very unprofessional staff….My Doctor ordered a CT scan from Palms of Coral Springs and I was told they would call to schedule an appointment. No one bothered to call me…I called them a week later and the day before my scan was to take …
Very dissatisfied with my experience today. They insisted that i had a copay and I sat for over an hour calling Aetna and other Diagnostic facilities that there was no copay since they admitted to being AETNA providers. Representatives …
Friendliness or rudeness depends on the staff, some are good, others are lousy. However, I dont like filling out THE SAME forms everytime I go. I must have gone 6+ times, they should keep a file history, or change the current system. …
I an appointment for a CT at 8:30am and arrived there 8:15, 3rd in line, and completed my paperwork before everyone else (obsolete process as in most of the medical facilities)… but I waited to be called, and waited, and waited, 8 people …
I recently brought my mom for an Xray and everyone at the palms treated us like family. The girls in the front are so sweet and provide great costumer service. 10/10
My name is Joan. I just had my mammogram and breast US done today. The technician who did the Mammogram has no customer service training. She’s very rough. The technician who did the US is nice. I am a Practitioner and wouldn’t send my patients for mammogram there if she’s the one doing the test.Especially, my elderly patients.
I could not be any happier. This place deserves more than a 5 star rating!!!! The place is clean (not may places are) and they are professional from the moment you call to the moment you leave the office (which isn’t the case in most …
I will make this short-I paid up front for my CT scan in full even though I have insurance. I had not yet my deductible but my health insurers advised I should not have paid up front. Cigna even advised that they should not have taken …
I really like this office, but they decided to not wear face mask anymore, I kindly ask the technician to wear one while doing my ultrasound and she just said that not her, that it was allowed not to wear it. If you care for this, dont go …
Already told my nurse practitioner not send me here in near future. I was fuming they didn’t send my ultrasound results to my doctor on time while I was at my follow up as of today 1/26. These people took FOREVER call me set up appointment …
Orlando was absolutely amazing I would only use him from now on. He was kind and very accommodating. Plus I am a super hard stick and he got me first try with the dye. The front desk was incredible also.
they cancel my wife’s appointment without calling, my wife find out cause she called them to reconfirm, they even imput the wrong insurance information and SOPHIA was very nasty on the phone with me and my wife as well. I will never use …
Staff is friendly and professional. But billing is doing some shady things. They charged for service calling it co-pay. Explanation of benefits states that I do not owe anything and they paid the provider what I also paid them. Called them …
The front desk staff are not customer friendly. Office management appears incompetent and seems to have poor problem-solving skills. While most technicians are friendly and professional, the front office staff is weak. They come off as unwilling and uninterested in accommodating patients.
Oh I am beyond fuming. My wife went to Palms Diagnostics this very morning September 14th 2021 for a 10:45 am appt for a hip and pelvic xray. This facility she informed me no social distance at all no hand sanitizer’s anywhere no masks …
Wow! Needed a very quick turnaround for a CT scan. Everyone from the woman who answered the phone to the ladies who gave us the instructions and barium for my husband to the actual tech who did the procedure were OUTSTANDING!
Had an abdominal ultrasound here for the first time. The place is clean, check-in was easy and they were quick. Staff was neutrally friendly. I was in and out in 30 minutes. No issues. They called the day before as a reminder, and they had …
I went to this facility last year. All I can say is hands down to the all the staff and the owners. Very knowledgeable, accommodating and the ambiance of this facility is very vibrant. They made me feel like l’m at home. The staff are very …
My experience was not a good one! I took my daughter to get an X-ray and waited over an hour to be taken back. I was told they would send the results to the doctor and despite numerous phone calls from the doctors office the results were …
Received mammogram and chest x Ray here and I’m glad I did. These women are absolutely the best. Such a pleasure to speak with. Polite. Kind. Efficient. Timely. These types of behavior are not the standard any longer so I am grateful for their hard work with heart!!! Keep it up! Thank you
Insurance as i spoken to said you never request a referral. You mentioned that your office do it out of courtesy for the requesting doctor office because they send sens business your way. Just unfair….they never obtain a authorization …
DO NOT COME HERE!! I called to schedule an appointment for my son and Adalis / Adalys , who is also the “office manager”, only asked me for the doctors name and took it upon herself to Google that physicians fax number and faxed my …
very poor attention. The woman at the front desk didn’t even raise her face to look at me. She just wanted an appointment to do tests. They should choose better staff. A receptionist in the medical sector must be friendly, what a bad impression I get from this place. It would surely be my last option to recommend.
What a beautiful and clean center! The staff was very friendly, but most importantly made my son feel comfortable. He was nervous about getting an MRI done, but they made him feel comfortable, which made the process faster. I also …
So I scheduled my appointment for three weeks out. They called me the day before to remind me of the appointment but failed to advise that I had a copay. I wished there was a way to make them take accountability for it. Just maybe if I was …
Without sharing too much personal info the worst experience I’ve had . Never verified my insurance, seems they had switched my #’s, tech shows up cheerful 20 minutes late. …
My family and friends have used Palms many times. The have very nice staff and quick service. I have visited other diagnostic centers in the area and I would say they are the best. 🙂
First they are very rude to the patients, I call them to make and appointment for a CT scan a week in advance, they are supposed call me back to do the paperwork and be ready for the day, never called I call them and they told me I was …
Although I was on time for my appointment, close handicap or drop off was unavailable, waiting room was crowded, no masks on most people in tight quarters, office people understaffed and agitated, was told at least 35 to 45 min further wait …
Not what these poor reviews are all about but I got exactly what they told me. I was a walk in and was told on the phone there could be a two hour wait. When I got there I was told the same thing. At exactly two hours I was called in for my imaging, exactly as promised. Will definitely go here again.
This place is a mess, crowded, and disorganized. First time I came they just scheduled one out of the two appointments I did, and they daid I couldn’t do exam B without A… so why would anyone schedule this in the first place??? Then I came …
Def a long wait- but it was hard to get upset as the lady at the front desk was extremely nice and actually cared about the patients and kept us updated. The MRI room is extremely nice, as is the tech. He was very comforting
Hi Belkys! First I want to thank you for scheduling me on such short notice . I really appreciate you helping me out. After working so long in the medical field I felt I needed to share my experience today. When I arrived the lobby was very …