(Translated by Google) Right now, with the pandemic, it is a little late because there are so many people coming in and it takes twenty to thirty minutes in the car …
(Translated by Google) The people who attend that office are very kind and attentive, they give the instructions clearly and the treatment I received was cordial. …
(Translated by Google) The lady who attended me at the window was very diligent in her attention (she took the time to explain the next steps for my reconnection, and the employee who connected the water service in the same way. Thank you …
(Translated by Google) I like it so bad that they don’t grab. Cash in the office. That it has to be the card payment. And the drive thru is always packed. And the space is very cool when you are there. It gets very ugly. And very late for …
My water was cut i tried to pay calling and the answering machine said that you couldn’t take the call because u were busy then I try online and I couldn’t cause I still needed a number that is not on the payment letter I don’t have a car …
Absolutely horrible water pressure I can never shower after work or do anything that involves water because it’s a trickle of water or not even a drop for the past couple months at home very disappointed with this service
Why don’t y’all join the year 2019 and allow customers to pay over the phone or by credit cards! The most ridiculous and moronic thing I’ve ever witnessed inconveniencing your customers. Didn’t even earn the 1 Star!
Completely over their heads in keeping customers informed about when water service will be restored. No communication. No updates. No nothing and NO WATER!
I keeping logging in to pay my bill on the website and as soon as go to pay my bill session is time out !!! I don’t have time to be on the phone making my payments 😩 …
Can you tell your reckless drivers not to drive and text ?
I have the video ( sadly you can only post pictures) he was moving left and right several times and almost hit me ( just because I moved and honked at him, if not he would surely hit me) and I almost lost control because it was raining!!
Too bad I can’t switch service. I can’t even shower after work due to low water pressure. I live South of Donna and the water pressure is awful every evening. For those that don’t know you can pay your water bill at some HEB’s
Can’t make payments automatic which Is so annoying since I hate using their website which probably hasn’t been updated since 2003. And they charge a “service fee” for processing the payment online. Cringy and ridiculous.
If there was a 0 star i would give it. Dumb application, cant make payments on 2 different accounts at once. Does not offer automatic payments. Too bad i dont have an option for service other than them 👎
Service? Pressure is horrible. Water tastes bad. …
Place is real clean, workers are very nice. Most of the time there’s a wait but because other customers are complaining about stuff that is their own fault. I’ve never had any problems, go in with a good attitude and youll get good service.
Been with them for over 23 years, never had a problem until recently. Been paying our bill on time always. Then the Previous owner of our property decided to cancel her membership without telling us about it. The workers there didnt even …
So I tried adding my bank info, and later debit card to the auto pay feature that never worked. I was told to use the QR code on my bill, which is really just a link to the auto pay feature. I’ll try it out next bill but DON’T TRUST the …
Horrible customer service. Just another company with faulty systems in place and a license to steal from you. I tried making a payment online and of course as previous postings indicate, it would not allow me to. When I called in I was …
I’ve never seen unprofessional to the level I witnessed it was yesterday. I came in to speak to new accounts about an issue with bill and removal of water meter note. I was told to speak with Christy Sanchez who came to window acting very …
Not good at all went through the drive thru I didn’t have a bill cause I don’t receive mail there yet so the girl tells me you have to come inside I told her I have my mother she has dementhia and doesn’t walk to much she gave me a hard …
I got to the drive thru at 11:04am and i was in the line til 11:47 when i actually got to make my payment they took 10 minutes to process my payment. I think you need more cashiers or cashiers who work quickly and efficiently. The cashiers you have now look like they could care less if we wait a long time.
Worst Service Ever. I had to call 31 time just for the call to go through then I had to wait 45 minutes just for someone to answer the phone and from someone answering they hung up automatically and now I’m currently waiting still for …
I haven’t received my water bill and they have both information of my address and wife’s email and never sent me my bills. My water got cut off just a moments ago and I tried calling and explaining my situation asking why I never received …
I came on the exact due to pay the bill, they charge 5 extra and they said because I came after4:00pm and it counts as the next day date meaning I was late.
👍🏻👍🏻👍🏻👍🏻 …
(Translated by Google) excelent service
(Original)
exelente servicio
(Translated by Google) I always solve my problem with them
(Original) …
(Translated by Google) They treated me very well ..
(Original)
Me atendieron muy bien ..
(Translated by Google) Excelent service
(Original)
Exelente servicio
(Translated by Google) Well, it just took me a little while because they were passing very slowly …
(Translated by Google) Right now, with the pandemic, it is a little late because there are so many people coming in and it takes twenty to thirty minutes in the car …
(Translated by Google) The people who attend that office are very kind and attentive, they give the instructions clearly and the treatment I received was cordial. …
(Translated by Google) A bit far but friendly and fast staff
(Original) …
(Translated by Google) The lady who attended me at the window was very diligent in her attention (she took the time to explain the next steps for my reconnection, and the employee who connected the water service in the same way. Thank you …
(Translated by Google) VERY BAD THEY DO NOT RESPECT THE QUARANTINE. PROLONGED. AND. THEY DO NOT RESPECT. MINORS …
(Translated by Google) I like it so bad that they don’t grab. Cash in the office. That it has to be the card payment. And the drive thru is always packed. And the space is very cool when you are there. It gets very ugly. And very late for …
My water was cut i tried to pay calling and the answering machine said that you couldn’t take the call because u were busy then I try online and I couldn’t cause I still needed a number that is not on the payment letter I don’t have a car …
Helpful employees.
Very slow,
Don’t drink the water
Great service
Horrible customer support
Worst customer service
Website is not user friendly
Good customer service
Rats
Service fast and courteous
Awesome customer service
Super friendly and professional.
👍 …
Don’t got an option so have to be with them 😔 …
Helpful people
very bad service plus VERY RUDE STAFF!!
Rude & Not even a return Thank you from CSR on general info.
They never got a system up to pay your bill by phone.
Website is not user friendly! Can’t pay bill over the phone. They need to fix this.
Although they are short handed, they were fast and courteous!
Website not working having so much trouble paying bill online !!! Needs to be resolved quick !!!
Anyone know what a charge for city service is on the bill?
Used to have 3 lanes open to make payments, now its narrowed down to 2 lanes
Associates are very friendly. Good customer service. Good company to have.
Waste of time !!, the service is very bad, to make the payment on-line
Have had service from this company for over 10 years and have never had an issue with water pressure or service. Good company👌 …
Great benefit to be able to deliver water bill payment into night deposit box.
Absolutely horrible water pressure I can never shower after work or do anything that involves water because it’s a trickle of water or not even a drop for the past couple months at home very disappointed with this service
Very bad customer service from the secretary up to the nanager Sanchez, the board really needs to look into the office performance.
Disappointed that I cannot pay my bill online despite calling the office and asking for help.
Charge me alot of money and I don’t even live there, is a empty lot and the customer service is bad, bad attitude
Nice service
You need a mask to go in but they were really nice
First time calling to asked basic questions she answer with tone of sarcastic. Barely 8:30am she sounds so rude.
Why don’t y’all join the year 2019 and allow customers to pay over the phone or by credit cards! The most ridiculous and moronic thing I’ve ever witnessed inconveniencing your customers. Didn’t even earn the 1 Star!
It’s impossible to ever get anybody on the phone. Have to drive all the way to the office.
Completely over their heads in keeping customers informed about when water service will be restored. No communication. No updates. No nothing and NO WATER!
The manager was very helpful she had great customer service
The 3 drive thrus were rather slow, but the cashier was very nice and friendly. Long wait in line.
Once you get past the uncial installation cost, it’s a good deal and good water.
I keeping logging in to pay my bill on the website and as soon as go to pay my bill session is time out !!! I don’t have time to be on the phone making my payments 😩 …
Good people they know the law you have to come with documentation or deeds to have something’s changed to your physical name and address
How much do they charge to turn on the water how much deposit
Yeah you guys suck at keeping us informed. Your Facebook page is no help at all like why even have one? You dont even post when there’s emergencys.
Can you tell your reckless drivers not to drive and text ?
I have the video ( sadly you can only post pictures) he was moving left and right several times and almost hit me ( just because I moved and honked at him, if not he would surely hit me) and I almost lost control because it was raining!!
Bad service very disrespectful manager
Too bad I can’t switch service. I can’t even shower after work due to low water pressure. I live South of Donna and the water pressure is awful every evening. For those that don’t know you can pay your water bill at some HEB’s
Can’t make payments automatic which Is so annoying since I hate using their website which probably hasn’t been updated since 2003. And they charge a “service fee” for processing the payment online. Cringy and ridiculous.
If there was a 0 star i would give it. Dumb application, cant make payments on 2 different accounts at once. Does not offer automatic payments. Too bad i dont have an option for service other than them 👎
Service? Pressure is horrible. Water tastes bad. …
Place is real clean, workers are very nice. Most of the time there’s a wait but because other customers are complaining about stuff that is their own fault. I’ve never had any problems, go in with a good attitude and youll get good service.
Been with them for over 23 years, never had a problem until recently. Been paying our bill on time always. Then the Previous owner of our property decided to cancel her membership without telling us about it. The workers there didnt even …
So I tried adding my bank info, and later debit card to the auto pay feature that never worked. I was told to use the QR code on my bill, which is really just a link to the auto pay feature. I’ll try it out next bill but DON’T TRUST the …
Horrible customer service. Just another company with faulty systems in place and a license to steal from you. I tried making a payment online and of course as previous postings indicate, it would not allow me to. When I called in I was …
I’ve never seen unprofessional to the level I witnessed it was yesterday. I came in to speak to new accounts about an issue with bill and removal of water meter note. I was told to speak with Christy Sanchez who came to window acting very …
Not good at all went through the drive thru I didn’t have a bill cause I don’t receive mail there yet so the girl tells me you have to come inside I told her I have my mother she has dementhia and doesn’t walk to much she gave me a hard …
I got to the drive thru at 11:04am and i was in the line til 11:47 when i actually got to make my payment they took 10 minutes to process my payment. I think you need more cashiers or cashiers who work quickly and efficiently. The cashiers you have now look like they could care less if we wait a long time.
Worst Service Ever. I had to call 31 time just for the call to go through then I had to wait 45 minutes just for someone to answer the phone and from someone answering they hung up automatically and now I’m currently waiting still for …
I haven’t received my water bill and they have both information of my address and wife’s email and never sent me my bills. My water got cut off just a moments ago and I tried calling and explaining my situation asking why I never received …
Very Professional and fast service still very nice If you ever need update your address yes you have to go in person other than that everything 👍 …
Regret buying a house at the location I’m at. Almost 500$ just to connect my water. That is crazy.
Dont have access to statements nor will help you print them
I came on the exact due to pay the bill, they charge 5 extra and they said because I came after4:00pm and it counts as the next day date meaning I was late.
Water clarity has been an issue for about a week for South on FM 493. Called and left voice message as i’m wondering if its safe to drink?