Park Trail Home Owners Association Reviews ( 235 )
I cannot say enough good things about Steve Mammen as a property manager. Our HOA is a small community, yet his attention is impeccable. He visits our neighborhood on a regular basis and truly cares about the safety and appearance of our …
I am very unhappy with the level of service we are receiving from Neighborhood management. I expected more from a smaller company vs a nation wide company.
This is the worse management company ever. They’re very unprofessional and lack knowledge about their own services. I have to call them every quarter when it’s time to pay because they screw up my account all the time. I wish I had a choice of another company.
ANGELA SPIKES IS A GREAT COMMUNITY MANAGER. I HAVE WORKED WITH HER RECENTLY ON A COMMERCIAL PROPERTY THAT I REPRESENT AND SHE HAS PROVEN TO BE EXTREMELY VALUABLE
This company allowed a huge ground solar installation to ruin my property value. They never sought adjoining property owners input as required by Texas property code.
I’ve been working hand in hand with NMI for the last 10 years and it’s been a great experience. True neighborhood partners. They are a valued partner with great knowledgeable employees. Thank you NMI !!
Horrible company. They do not respond to phone calls or emails. They just collect homeowners money and do very little in return. If you have a choice or looking to purchase a home managed by this company YOU HAVE BEEN WARNED!
Charges excessive fees for forms legally required and which they have a complete monopoly on supplying. $400+ for a stock 2 page form with ~10 fields. …
My Experience with Heather Glover has been nothing short of fantastic !
Alway very helpful and kind that means the world .. Thank you Heather your the best
I have been working with Trish Hawkins,Resale Coordinator and she answered and was very helpful and timely in getting the information that I needed. Highly professionally and quick.
The representatives Heather Glover ( and Ty Armstrong) are very professional and responsive to my requests and taking care of our community maintenance.
Horrendous company, absolutely do not give them your services. Treats their paying members with disrespect and wastes time. Employees are unprofessional and lazy. Wish we didn’t have to give our money to them.
Working with Melissa Zacha is not only a pleasure but a peace of mind! Whenever you need help from here she is there! Thank you and keep up the good work!
Jennifer K. is and always has been prompt in replying to questions I presented to her; most recently today. Jennifer is professional and diplomatic in her replies. She represents NMI very well! …
Unprofessional attitude. BS of an experience. People from this company do not respond to any requests. They don’t follow up. I don’t know who runs this company but it is full of lazy people who have no idea what they are doing. The 5-star …
Trish has always been very quick to respond and very helpful. Working in title i always appreciate working with HOA management that is responsive and helpful!
Ty Armstrong has went above and beyond in helping me with a complex HOA overpayment issue and I can’t be more thankful for the responsiveness and attention to my issue!
This company is ridiculous! They sent two letters over a slightly loose stone on a border surrounding a tree in the front yard. I wish I could add a photo to this review so people could see how insane this is. I will be fighting this and doing whatever necessary for my HOA in Thompson Springs to ditch this company.
HORRIBLE! Our HOA hired this company and there is nothing but lack of response. Impossible to get our property manager, Stephanie Gantt to reply to inquiries. Extremely poorly run business. Amazing they are still in business.
Angela Spikes is the best HOA manager.. she responds quick and always looking out for our community.. She does a great job and appreciate her so much!!********
I would give you a 0 but I can’t, so I give you a 1. This management company has no empathy for its residents. They are extremely unresponsive to minor maintenance and large concerns.
Abysmal is an understatement for even the like of a HOA. This group is beyond what I imagined. The unresponsiveness and non-answers to legitimate concerns is stellar. 2/3 of my community doesn’t even pay the HOA. Only the “third” phase …
Neighborhood Management have great managers in place. From their upper management team, to their individual property managers, they are above the rest in property management companies in DFW. Their property managers are good …
Enjoy working with Angela Spikes. She is responsive, and works to represent the perspectives of various stakeholders of the HOA communities. Friendly and knowledgeable..
As an HOA board member, these folks are great. I am sure there are homeowners who review them who might be upset with their interaction (or the result of some dispute) but as a board member, I love doing business with them.
This company is a joke, especially the community representative Jennifer…..sends condescending emails, harrasses us with requirements not asked of other homeowners and is really a sad, twisted soul who takes some joy in making people …
Trish has always been so helpful and responds immediately when she can. She is such a pleasure to work with and is always there to help clear any questions up. Thank you Trish for being you.
Amber Sluder with NMI has been great to work with on several projects for the neighborhood HOAs she manages – very helpful and great customer service!!
Worst experience trying to get ahold of the property manager for my location. Won’t return emails, answer the phone. When I call the office to ask about my problem they say no one can help me. only my property manager can and that no one …
Neighborhood Management Inc. (NMI) has been managing our HOA in Plano for three years. I find doing business with NMI is easy and they are responsive to our needs. NMI has a set monthly fee to manage our HOA and there are not many charges …
NMI took over management of our community and things have gotten much better! Denise Manestar has brought organization and professionalism back to our association. Thumbs up from our Board!
Things can seem a little different in these COVID days but it is nice to have consistency of service for our HOA (Bridgewater Crossing). Sheri Hawkins has continued to provide exceptional service by addressing concerns without using COVID as an excuse to delay things. Sheri, thanks for the great service and results!
As a HOA Board Member, Neighborhood Management Inc.helps us make decisions, problem solve, and enrich the lives of the home owners we all represent. They are fun, smart, and easy to be around people.
Denise is going out of her way to accommodate us after being with the same management company for 20 years. We are set in our ways and want certain things a certain way, she and the NMI team are going out of their way to meet our needs. Thank you Denise and here’s a 6th star – * !
I have been involved with Josie at Neighborhood management for about two years and she has been a joy to work with. Josie is very attentive to the needs of the community. I highly recommend Josie for any HOA needs.
This group does a fantastic job of managing our HOA. They are quick to respond and often go “above-and-beyond” to address requests before they can become issues. We are very pleased.
Dani Medlin of NMI has been super in my opinion. NMI has saved our HOA money and time negotiating lawn care, insurance, and repair contracts and services. Dani was responsive and communicated well.
I am a homeowner and former Board of Director. This management company is awful! They are not professionals, they have very little, if any training, and the very poor communication comes directly from the top, from Beverly Coghlan. …
I have worked with Brandy Jones for many years. She is professional and responsive in all aspects. She is somebody that truly cares and goes above and beyond to get the job done right the first time.
I do not like to leave negative reviews, but before buying in Rolling Meadows HOA in Fort Worth, read this truth. Kelly Stafford is by far the most unprofessional manager I have ever dealt with. We just sold our house on Monte Alto to …
We are so happy to be living in Sedona, and have NMI as our HOA!!!
Our Community Association Manager, Heather Glover, is the BEST !!!!!
She is always out -and-about in the neighborhood. She is always “right there” …
NMI is a quality management company. Angela Spikes has done an exceptional job at managing our Association. She is proactive, responsive and thorough. All while being very personable!
I had a great expereince regarding questions I had about my HOA with Trish Hawkins. She was very responsive and detailed in the information she provided. She helped breakdown information I needed and was very helpful!
Our property has been under the management of NMI for about a year and a half now. When they first took over, our condominium community was looking more than just bad after more than 15 years of mismanagement by another company. Our reserve …
Recently, Trish Hawkins, Resale Coordinator provided exceptional “above and beyond” service, to furnish necessary information on an expedited basis so we could complete our documents for a rush closing – and she did it with a SMILE! Much Appreciated Trish!!
NMI is the property manager for Village Owners Association (Colleville Village). I’m impressed with the services provided by the new manager, Angela Spikes. She is proactive, responsive and addressed all issues and communicated in a timely manner. Thank you for all your help, Angela.
We would like to complement our community manager Angela Spikes for high professionalism and timely follow through on last minute emergency requests pertaining to our unique mixed use building at Village at Colleyville. Angela effectively …
Bridgewater’s Crossing (Allen TX). The property manager Sheri Hawkins is very professional, prompt n give her 110% to her job. She is very dedicated to her job & goes an extra length to make sure that the subdivision adheres to the …
I’ve owned four homes and have had experience with a large number of different property management companies. NMI is by far the most professional and proactive property management company for HOAs that I have seen. Stephanie Gannt is a …
We reached out via email to report an issue fairly late in the evening, and Steve not only replied to us immediately, but addressed the issue in less than hour.
Over the past 12 years that we have lived in our community we worked with three other management companies before we found Neighborhood Management Inc. Sheri cares a great deal about us and our community. …
NMI manages our HOA business and does a fantastic job – always on time, quick to respond to our needs. Ro, our contact, is great to work with and closely watches out for our best interests. Recommended without reservation.
I have had nothing but unpleasant experiences with this company. They’ve failed to properly maintain landscaping in our neighborhood, and have only given the vague timeline of “this fall” to replace the dead trees lining our green belt …
Our neighborhood HOA is managed by NMI. Thelma Terrell, at their office in Allen, TX. is our association manager. I really appreciate all the help she’s provided me over the years. When I’ve had questions about HOA policies, not only has …
Heather Glover is amazing!!!! So caring, so responsive! Have never waited more than 60 minutes for a reply during business hours. Very dedicated and sincere.
I love working with Neighborhood Management. Trish is always so friendly, so helpful and gets things done super quickly! This is by far my favorite HOA Management company to work with.
Our community selected NMI after a disastrous experience with another management company. We have been with them for nearly seven years and have been fortunate to have had the same property manager, Thelma, for the entire time. …
Our experience has been terrible from day one. First, Jennifer harassed us with letters about the chickens we were supposed to be able to have, per the builder. But we had to get rid of them because the “board” said so. The board has not …
I have regular interactions with Neighborhood Management in their dealings with our HOA. I have always found communicating with them is easy. I regularly deal with Thelma Terrell who is our HOA’s representative. This is the first …
Amber Sluder is my contact for any questions or concerns I have for neighborhood management, she responds in a fast matter and is informative. I appreciate her help.
I loved working with Neighborhood Management Inc. Trish Hawkins displayed amazing customer service and helped me get the documents I needed right away!!
I had a mishap with my HOA bill as I mailed it instead of the new routine of going online to pay.
Julie was very understanding and worked with me to get it resolved. She returns …
In the last few years that I’ve served on the BOD for my neighborhood HOA, I’ve had the opportunity to work with Josie Johnson as our property manager on many occasions. Her smile and friendly personality always make it a pleasure. She …
Professional and always quick with an answer!! Trish is by far the best to work with when it comes to working with HOA companies. She’s got a great wit about her, which makes it easy and a delight to work with. When we need something corrected or an answer, she gets the job done. It’s a pleasure working with Trish!!!
From the entire leadership of this company, this company is the most unprofessional management group that we have ever worked with. We inherited this group from the previous owner and our experience for the last 2 yrs has been terrible. I …
I have found Neighborhood Management to be a superior management company. The representatives I have been in contact with have all been knowledgeable, experienced, and ethical. Property management is a thankless job as there are people …
For anyone who has worked with Angela Spikes, I’m sure you would agree she is absolutely amazing!!! I greatly appreciate her quick and SUPER helpful responses. She is smart, sharp, professional, kind, and always has a solution for …
Having worked with Brittany the past 6 months on our neighborhood board, I can tell she genuinely cares about our neighborhood and property owners. I went into the board and was surprised by the care and honesty she brought to the table. Neighborhood Management and especially Brittany are great at what they do!
As someone who rarely takes the time to leave a review, I felt the need to do so regarding Neighborhood Management, and in particular Ty Armstrong, our HOA Manager. I have dealt with 3 different HOAs over my years of home ownership, and …
Josie Johnson has an unmatched level of professionalism. I own TexasTreeGuy commercial tree service. We have worked with her on large projects with many tenants/personalities. It requires a special skill set to navigate this environment. We couldn’t appreciate her more !
I have dealt with this company for several years now. Top notch customer service, they literally go above an beyond, from getting vendors paid quickly to working after hours solving problems out on job sites. I have had such a great …
I serve on a HOA Board and we are thankful for the service that NMI has provided us. The service that has been provided by Brittany Maxwell our Community Association Manager has been superb! I have seen her diffuse situations with her …
Josie is amazing! She is very friendly and genuinely cares about her HOA’s. As HOA president of our small association it is so nice to have someone take care of everything efficiently and makes our jobs so much easier! Very grateful!
Melissa Zacha and I have worked very well together for many years. She has portrayed professionalism and hands on property management for her properties. I would highly recommend her to manage your community, as she excels with knowledge and has excellent work ethics; Michele McGill
Heather did a great job ant consulting with my wife and I, then helping us navigate the process of an HOA approval for our extension. We are extremely grateful for her partnership and support!
Ms. Ro Branham at NMI has been a superb partner working alongside our HOA board. We had to tackle a complex, multi-phase landscape remediation project involving city permits, heavy equipment, multiple contractors, a special assessment vote …
As the HOA President of a 98 unit condo complex for the last few years we had to find a new HOA management company this summer after are wonderful manger retired. We interviewed several companies some of which sounded great on paper until …
The service I received from Julie Kohnle this past year has been phenomenal. She was always understanding and willing to be flexible with me and my wife’s budget. We couldn’t be happier with how simple they made the process to ensure our needs were met. Thank you to Julie and her neighborhood management team.
Neighborhood Management has the best employee to work with – her name is Trish Hawkins. Typically, it’s not a fun experience dealing with any HOA company and their management company, but Trish is a lifesaver. She is quick to deliver …
Trish is AMAZING!! I work for a title company, and it is so refreshing to come across such a great & helpful associate when problems or questions arise. You are awesome- keep up the good work. 🙂 …
I am a Board member of a community managed by Neighborhood Management, Inc. and want to acknowledge what a great job our property manager, Josie Johnson, has done. We are a small community and our Board members do not always agree on what …
Heather Glover is my Community Association Manager and she is amazing!!! . Every time I have a question or concern, she provides me the help and information I need. I am just happy that she is my go to person when I need help with HOA related questions.
I have several properties managed by different HOA companies. Neighborhood Management Inc. stands out as very well run. Their level of communication to keep residents updated is by far the best. They also organize various events including …
Worst HOA—stay away from neighborhood if you see they are managing it. You’ll thank me for avoiding their awful service and how they screw homeowners over when they sell their house. You pay a lot for nothing!
This management company is by far the best one I’ve had. They care and communicate. There is a small core group of people in our HOA that are negative and complain at the management company only because they keep us in compliance. They do …
My experience with Neighborhood Management Inc. from a contractors perspective has been AWESOME!! The Team is always courteous and willing to go above and beyond for their clients and vendors. If any community needs a Great company to …
Amber Sluder has always been very responsive and more than helpful in every way. She is one of the few community managers who I actually enjoy reaching out to with questions or issues.
Brittany Maxwell has been phenomenal in taking care of the needs of our HOA. She always responds in a timely manner and is extremely organized and friendly. Our HOA has recently gone through a few renovation projects and she was great at …
Amber Sluder was informative and professional while addressing my needs. It was the middle of a work day, and she did not make me feel as if I was a bother to her.
Trish Hawkins, Resale Coordinator was amazing with helping me obtain the HOA Resale Certificate needed quickly! Ordered in October, seller never paid the upfront fee required to complete for the transaction. I had the payment made and got …
Heather, the manager, tried to understand from the customer’s point of view, and I appreciated the time and effort she put into helping the customer.
She has been very kind and supportive.
Even though me and Heather haven’t seen eye to at times, and I have also questioned a decisions made by the HOA, Heather has always answered my questions and been helpful, even when the conversation wasn’t the most pleasant. Heather also …
Our HOA has been extremely disappointed and frustrated with Neighborhood Management Comapny in Allen, TX, and their agents. They completely acted in direct conflict to our contract for repairs and paid the bill prior to seeking Board …
It has been a pleasure working with NMI, especially with Alina Lansford. She takes care of the properties needs and is attentive to little details. Look forward to working with y’all for the years to come!
As a homeowner, I am completely dissatisfied by the services of this organization. They make it nearly impossible to schedule a meeting, they are not proactive with any solutions, and lack a real sense of empathy for resident safety.
Trish Hawkins the Resale Coordinator was amazing, she took my phone call and immediately put me at ease and insured I got the correct subdivision Resale Certificate. I look forward to working with her in the future since she went above and beyond.
I never really write reviews but I did feel the need to give a review for Neighborhood Management and some specific people I do work with. I am a contractor/owner and have been in the Dallas-Fort Worth area for 35 years. My family has been …
I’ve been working with NMI for the past 5.5 years in our HOA, mainly with Brittney. She’s been phenomenal with helping with challenges or questions and been amazing to work with. NMI should clone or promote her. She’s a great representative of the company and an asset to our community.
Every time the mowing crew changes personnel, they forget to mow the common area behind some of the houses facing Meandering Way. Ginger has been a great help when this happens. She gets them to take care of the oversight.
I serve on the HOA board and we are very thankful for the service provided by Angela Spikes our Community Association Manager. She genuinely cares about her HOA’s and is well-versed in its workings. She handles issues in a professional way and always responds in a timely manner. We trust her fully.
I’ve left a couple of messages, and sent an email with supporting information and have yet to receive a response. When I called today the person I spoke to was …
Heather and her team have always been helpful and prompt! They also respond to maintenance request fast. It feels great to know we’re in good hands and I’m confident that our community will prosper under their management.
Denise at NMI has followed through with all maintenance requests even when it requires encouraging the repair person to get over to the complex and do repairs. The repair person has always been very slow and with Denise’s efforts she is …
This is a great company. Strongly recommend this HOA management Company. They take care of their properties and their customers better than anyone. Willing to help and nice to everyone. Michelle R is especially good to work with. Always on top of her game and awesome to work with. You won’t go wrong using Neighborhood Management.
We have primarily worked with Heather Glover and she has been great to work with. Very knowledgeable and diligent in the way she handles each interaction. She has also always been responsive and willing to help figure out a worthwhile solution for all parties.
Emails with heather were easy to read and when I needed help she was there. I didn’t have to wait days for a response like some businesses. She is always keeping our neighborhood up to date. The online portal is user friendly and easy on the eyes. I like how convenient it is too.
When I reached out to Amber about a billing mix-up, she told me what she planned to do to help me and set the expectation that this might take 4-5 days. I checked back later that day and it was already done. I appreciated that I didn’t have to stress about it any longer.
I work often with Heather Glover and she is AMAZING. Neighborhood Management is a top tier management team and I can’t recommend them enough. Heather in particular is extremely responsive, honest, and a joy to work with. If something needs to get done for the community, Heather takes the lead and always advocates for her clients.
This company is a sad excuse for an HOA. It took over a month to get an urgent meeting scheduled to discuss serious safety concerns in our neighborhood and after 20 different people on the call telling them their concerns, told us alll the …
Trish Hawkins went above and beyond to help me with an order I had made an error on. She was responsive and helpful, one of the few reps that replies to my emails, those are hard to come by with all HOA’s. She’s a great asset to Neighborhood Management!
Ginger at Neighborhood Management has been extremely helpful and super timely in her responses to all The Parcs at Raiford Crossing HOA. She’s a vital asset to our community.
Every time I have called in to speak to someone over the phone, I have had nothing but the pleasure to deal with exceptionally kind, professional, and helpful representatives. Not only that, but the manager in charge of my specific …
My son lost our pool key and I called to get a replacement and Alina Lansford helped me get a new and even delivered it to my house. Also, She was not over my property either, she went out of her way for me and I appreciate her help so much!
I’m a contractor for NMI and have been serving their properties for several years. Throughout this time, I’ve had the pleasure of working with the absolute best property manager in the business. Heather Glover is incredibly easy to work …
Ginger from NMI provides exceptional service over and above NMI’s contractual obligations. Our community is fortunate to have a manager like Ginger who is proactive to identify, communicate and help resolve issues. Ginger has been …
I wish to say that I am very glad that someone as Heather Glover is working at Neighborhood Management Inc. There has been some misunderstanding on the website and I have received some extra fees. However, once I reached out to Heather, she …
I recently had the pleasure of working with Nathan (twice actually) with NMI. He is awesome. To start, I was very frustrated. There was a technical glitch that ended up charging me extra money and didn’t show that my account was paid in …
We are new to being a part of a HOA with a pool. We are totally impressed with the way it is cared for and kept clean! That is very much appreciated! Nice work!!!
I submitted a request for a home improvement with the expectation that it would take at least 30 days to hear back. It took only one business day so it get to start on my pool asap! Charlene was very helpful and response. I really appreciate their prompt response!
I can’t say enough about how great Heather Glover has been to us this year! Our townhome was pretty much destroyed in last February’s Winter Storm. One of the fire suppression pipes busted in our ceiling and took out both floors. We …
I needed my some paperwork in order to sell my property on time. Heather and Trish came through with flying colors! They were quick to respond to my plea and my request was taken care of in matter of hours. …
I have had the pleasure of working with Neighborhood Management for years in our communities. Great service, easy to work with and Melissa especially is awesome. She takes a hands on approach to doing what is right for the communities and the homeowners, Thank you!
Heather Glover with Abbey Crossing is by far the best property manager I have ever had in my past experiences. She is professional, compassionate, attentive, responsive, knowledgeable and doesn’t hesitate to offer help or assistance. She …
My HOA account manager, Ginger Phillips, has been very good with all my customer service issues. The management team does a good job for all the residents.
The lack of customer service is infuriating. It takes an average of 2-3 months to address and resolve any issue. When I reach out via email, I am ignored for weeks until I escalate to a VP. When I call, I am sent to voicemail and the team does not return my calls.
Two things that are sometimes lacking in a neighborhood HOA is good communication and a genuine concern that issues be addressed in a timely manner. Steve sent out a newsletter with helpful information. That says they care. They’re in …
Working with Nicole was fantastic. She was kind and helpful, and really worked with me any time I had an issue or needed to communicate with her. Best HOA service, by far.
My experience with Steve Mammen has been awesome, he puts the hoa’s needs above everything making sure they get what they need. Also, he is straight forward throughout his process with vendors and expectations are clearly explained and …
As the HOA board president of a recently developed community I can tell you our single greatest asset has been the wisdom and guidance of Steve Mammen from NMI. We’ve experienced many growing pains as a new community transitioning from the …
Trish was absolutely great. Everyone there was really. They all worked hard to resolve a pending matter dealing with a closing. They were timely, professional and knowledgeable. Thanks everyone !
Not even sure why we’re paying them. All these 5 star reviews keep talking about excellent service provided by some Trish/Heather/Angela. Not sure if these are just made up bots. Trying to get a response from them is like talking to a brick …
Working closely with Steve Mammen has been exceptional! Before Steve, we have had a few account managers for our small HOA who were not involved and we rarely ever received a response or communication from. However, Steve is committed and …
Always a pleasure to work with Lisa assigned to the Anna Town Square subdivision. She is sincerely concerned about the neighborhood and goes the extra distance.
Steve M. at NMI has been an absolute treasure for our condo community! My husband and I are grateful for his attentiveness, excellent communications and stellar service.
I would like to say that Kellie H. is an awesome manager for our community. She is knowledgeable, professional and all around great person to work with. She is definitely an asset to NMI
I have tried over and over to log in as a new member of the Estates at Yarbrough Farms HOA and have not been able to.The search button does nor find our HOA. I followed the directions that was sent to us by mail to sign up and it does not work.
In simple words, this association and it’s employees are literally equivalent to corporate thugs! As a homeowner, you are basically paying them to be harassed for an entire year. They have issues with me parking a car that I paid for on my own driveway.
Pitiful homeowner’s association and management. Messages left on the community website and emails don’t go answered. They pick and choose what they want to do, and ultimately do not listen nor pay attention to the actual homeowners who …
I am the HOA President of a small homeowner’s association in Dallas, TX. Up until 12 weeks ago, this would have been a ONE STAR rating. Our association has been a customer with NMI for several years and, largely, we have been greatly …
This company and the representative we have for our neighborhood is a joke! I have 10 years experience in pm, some specifically in HOA management, and they are the worst I have seen. That’s bad, as I have seen some bad ones. I can’t go in …
Seriously the most nit-picky people with no lives run this HOA. We got a violation because one of our vining plants was TOUCHING, not attached, to the brick wall of the neighborhood sign. Mind you, this plant has been in the same place for …
I’ve worked with Steve Mammen at the Northgate Enclave for the past 7 months and since he’s joined, he’s really helped to jump start and follow up on several pending items that had been challenging to live forward in our community. His …
Lack of transparency with communication, new build property with extremely high HOA , and our property is looking really bad , security gate still not operable, landscaping looks horrible, dead trees, light poles out , not sure why they …
If I could give a ZERO I would this is by far the WORST HOA I have ever experienced. I’m from California and they need to go get some lessons from there. I live in the Midtown at Magnolia in Pearland, TX and they don’t respond to emails or …
Tracy Ubank is the property manager and she is never been available at all this management company are servicing our community and they are very unprofessional. no emails or phone calls has been returned. Even when i sent them the certified …
I couldn’t get pass the rudeness of the front desk folks (the first face you meet with any company). They initial lady I spoke to was very rude, refused to assist with my online billing questions. She then hung up on me when I asked to …
It’s a true pleasure working with Anita Inman of NMI as she has consistently demonstrated professionalism with every issue and/or request. She is a true Rock Star in my opinion as she is always there, polite, considerate, and thorough. I look forward to continuing to work with her.
Steve Mammen, our HOA contact, was excellent to work with. He is very responsive, knowledgeable, and hands on when it comes to homeowner inquiries and requests. He called me back after hours on a holiday weekend to answer a timely question. Excellent service!
I’ve worked with NMI since I joined the HOA board in my community in 2020. Of all the community managers I’ve worked with, Steve Mammen has been the most attentive and responsive to our needs. He always provides sound guidance and makes …
Steve Mammen of Neighborhood Management worked so diligently to resolve a time sensitive issue for me that was impacting the sale of a property. With Steve handling the problem, I felt confident that it was in good hands and boy was I …
Amber Sluder is Great to work with. if you need Management Recommendations, I recommend her. She knows what is needed to maintain an Association properly. She has a Wealth of Knowledge and is always willing to learn more. Responds quick to her emails and this is a huge Quality in this industry.
We requested approval for a screened in porch 3 weeks ago. I checked in on the status, as the approval was all we needed to get started. I’m leaving 5 stars for Charlene who responded immediately when I asked for a status update and within …
I can’t say enough good things about my experience now that Steve Mammen is my community’s contact at Neighborhood Management. He spent over an hour with me during our first phone call as he put in the time to gain an understanding of the …
My husband and I are rarely new homeowners to Buffalo Ridge community. We are truly pleased with the community. The neighbors are extremely friendly near and far. The property manager, Amber Sluder, is terrific on staying on top of things. …
I cannot say enough good things about Steve Mammen as a property manager. Our HOA is a small community, yet his attention is impeccable. He visits our neighborhood on a regular basis and truly cares about the safety and appearance of our …
Shanon Grubbs is soo helpful, she provided very detailed information for my issue.
Disappointed.
Very disappointed.
Nice area to work.
Lovely management!
Fast reponse to inquiry.
Very prompt response!
Dani rocks with NMI!!!
Very professional organization, great people
Poor handicap access. And surrounded by costruction
Great people to work with!
Heather Glover is awesome!
Some of the property managers need some additional training.
Service and staff are outstanding!
Excellent response time!
Trish replied promptly to all of my inquiries!
Julie Kohnle is on top of things and gets things done quickly!
Love it!
Very petty. Not sure who or what’s is the provisions to the reporting but it’s very biased.
Trish was responsive and quick ! Thank you so much!
Trish was very helpful and responded quickly!
I’ve called, left messages, and emailed to no response. Really frustrating!
Trish Hawkins was so helpful and quick to reply to my request! ☺️
I am shocked by the management. The managers assistant actually hung up the phone on me and was extremely rude. So sad.
Great people work here.
Honestly they overprice for any possible transaction you might need..like if you are selling your house and need to transfer the ownership..
Charlene has been awesome to work with.
Denise is wonderful. She is always so helpful.
Heather returned my email promptly and provided the info I needed very quickly.
I am very unhappy with the level of service we are receiving from Neighborhood management. I expected more from a smaller company vs a nation wide company.
I’m not sure how old Linda is but she doesn’t know the basics of how not to lie in an email.
Terrible, terrible, terrible. Their budgeting is atrocious. Customer service is on the same level.
10 +++++ stars. She is a powerhouse! And always with a smile and an awesome attitude!
The front desk workers need to improve their communication skills.
Terrible experiences.
Good luck with other home owners.
I have been working with this company for a number of years and they are very good at managing my properties. Pricing is good as well.
Melissa Zacha is always responsive and helpful! I appreciate all she does for our company.
Ginger is always great to work with
Deceptive management, ill advise for community members and non-transparent
Great team to work with. They have done an excellent job for our HOA for over 15 years!
This is the worse management company ever. They’re very unprofessional and lack knowledge about their own services. I have to call them every quarter when it’s time to pay because they screw up my account all the time. I wish I had a choice of another company.
ANGELA SPIKES IS A GREAT COMMUNITY MANAGER. I HAVE WORKED WITH HER RECENTLY ON A COMMERCIAL PROPERTY THAT I REPRESENT AND SHE HAS PROVEN TO BE EXTREMELY VALUABLE
This company allowed a huge ground solar installation to ruin my property value. They never sought adjoining property owners input as required by Texas property code.
Denise Manestar is doing a fantastic job for us at Greenbriar Place Condos
5 stars from me . SL board member
Heather is very responsive and helpful. I sincerely appreciate her excellent support of our community.
Melissa Zacha a good HOA Manager. She is quick to respond to issues and helps in anyway she can.
I work with Ginger and found her to be responsive, accurate and pleasant
Wagon Wheel Crossing and my Community Association Manager Sheri Hawkins are always great!! Glad they are running my community!
I’ve been working hand in hand with NMI for the last 10 years and it’s been a great experience. True neighborhood partners. They are a valued partner with great knowledgeable employees. Thank you NMI !!
Horrible company. They do not respond to phone calls or emails. They just collect homeowners money and do very little in return. If you have a choice or looking to purchase a home managed by this company YOU HAVE BEEN WARNED!
Trish was amazing to work with. She was quick to respond and resolve my issue.
Charges excessive fees for forms legally required and which they have a complete monopoly on supplying. $400+ for a stock 2 page form with ~10 fields. …
Cheryl was very friendly and helpful. I appreciate how quickly she responded with the information I requested. Great customer service in my opinion.
I work with Trish Hawkins on almost a daily basis and am always impressed with her professionalism and the exceptional service I receive.
Trish Hawkins was very helpful and quick to respond. She certainly made my job much easier. This is very much appreciated! Thank you Trish!
Great working with Melissa!! Professional work ethic and always quick respond. Excellent team work/management. Glad working with you guys!
Ive had nothing but great experiences working with Brandy Jones, she’s very helpful, friendly and responsive. I would highly recommend her anywhere!
My Experience with Heather Glover has been nothing short of fantastic !
Alway very helpful and kind that means the world .. Thank you Heather your the best
Trish with Neighborhood Management is very responsive and was very helpful in finding the correct way to order the HOA Documents needed for a sale!
I have been working with Trish Hawkins,Resale Coordinator and she answered and was very helpful and timely in getting the information that I needed. Highly professionally and quick.
The representatives Heather Glover ( and Ty Armstrong) are very professional and responsive to my requests and taking care of our community maintenance.
Horrendous company, absolutely do not give them your services. Treats their paying members with disrespect and wastes time. Employees are unprofessional and lazy. Wish we didn’t have to give our money to them.
Denise is the nicest lady! She is very professional and considerate. Very hard to find that in a property manager these days.
This management company was helpful and very responsive.
We are up against a tight deadline with a clients refinance and Trish Hawkins has been extremely helpful to us. Thank you Trish!
Trish has been invaluable to me while I navigate the different HOAs. She is quick to respond and help me get the information that I am needing!
Working with Melissa Zacha is not only a pleasure but a peace of mind! Whenever you need help from here she is there! Thank you and keep up the good work!
Jennifer K. is and always has been prompt in replying to questions I presented to her; most recently today. Jennifer is professional and diplomatic in her replies. She represents NMI very well! …
Unprofessional attitude. BS of an experience. People from this company do not respond to any requests. They don’t follow up. I don’t know who runs this company but it is full of lazy people who have no idea what they are doing. The 5-star …
Trish has always been very quick to respond and very helpful. Working in title i always appreciate working with HOA management that is responsive and helpful!
Ty Armstrong has went above and beyond in helping me with a complex HOA overpayment issue and I can’t be more thankful for the responsiveness and attention to my issue!
This company is ridiculous! They sent two letters over a slightly loose stone on a border surrounding a tree in the front yard. I wish I could add a photo to this review so people could see how insane this is. I will be fighting this and doing whatever necessary for my HOA in Thompson Springs to ditch this company.
HORRIBLE! Our HOA hired this company and there is nothing but lack of response. Impossible to get our property manager, Stephanie Gantt to reply to inquiries. Extremely poorly run business. Amazing they are still in business.
Melissa Zacha takes is the reason for a great review of Neighborhood Management. She has done a tremendous job for our community!
Glendover Gardens HOA managed by Neighborhood Management does a great job. They address concerns in a timely and acceptable manner. …
Josie Johnson is the property manager our community. She does a wonderful and is quick to take care of business in a very professional manner.
Trish Hawkins is one of the best representatives for this organization. She is always willing to assist in any way. Thank you Trish!
Angela Spikes is the best HOA manager.. she responds quick and always looking out for our community.. She does a great job and appreciate her so much!!********
They do not answer phone calls or respond to inquiries. That simple, they just take ur money!!!!
I would give you a 0 but I can’t, so I give you a 1. This management company has no empathy for its residents. They are extremely unresponsive to minor maintenance and large concerns.
Abysmal is an understatement for even the like of a HOA. This group is beyond what I imagined. The unresponsiveness and non-answers to legitimate concerns is stellar. 2/3 of my community doesn’t even pay the HOA. Only the “third” phase …
Neighborhood Management have great managers in place. From their upper management team, to their individual property managers, they are above the rest in property management companies in DFW. Their property managers are good …
Enjoy working with Angela Spikes. She is responsive, and works to represent the perspectives of various stakeholders of the HOA communities. Friendly and knowledgeable..
Jennifer is a ray of sunshine! She knows her stuff, yet is down to Earth & friendly. Nothing like the HOA rep at our previous home in Plano!
As an HOA board member, these folks are great. I am sure there are homeowners who review them who might be upset with their interaction (or the result of some dispute) but as a board member, I love doing business with them.
This company is a joke, especially the community representative Jennifer…..sends condescending emails, harrasses us with requirements not asked of other homeowners and is really a sad, twisted soul who takes some joy in making people …
Heather Glover is amazing to work with and an ever better person! Very helpful and kind.
Jane at customer service was really sweet and helpful .
Trish has always been so helpful and responds immediately when she can. She is such a pleasure to work with and is always there to help clear any questions up. Thank you Trish for being you.
Heather Glover is wonderful. Efficient, good communicator, great attitude. A joy to work with her.
Service was helpful and quick was quick. Also they are very cooperative in last minute changes
Amber Sluder with NMI has been great to work with on several projects for the neighborhood HOAs she manages – very helpful and great customer service!!
Worst experience trying to get ahold of the property manager for my location. Won’t return emails, answer the phone. When I call the office to ask about my problem they say no one can help me. only my property manager can and that no one …
Worst and most racist HOA management team.
Neighborhood Management Inc. (NMI) has been managing our HOA in Plano for three years. I find doing business with NMI is easy and they are responsive to our needs. NMI has a set monthly fee to manage our HOA and there are not many charges …
NMI took over management of our community and things have gotten much better! Denise Manestar has brought organization and professionalism back to our association. Thumbs up from our Board!
Things can seem a little different in these COVID days but it is nice to have consistency of service for our HOA (Bridgewater Crossing). Sheri Hawkins has continued to provide exceptional service by addressing concerns without using COVID as an excuse to delay things. Sheri, thanks for the great service and results!
As a HOA Board Member, Neighborhood Management Inc.helps us make decisions, problem solve, and enrich the lives of the home owners we all represent. They are fun, smart, and easy to be around people.
Denise is going out of her way to accommodate us after being with the same management company for 20 years. We are set in our ways and want certain things a certain way, she and the NMI team are going out of their way to meet our needs. Thank you Denise and here’s a 6th star – * !
I have been involved with Josie at Neighborhood management for about two years and she has been a joy to work with. Josie is very attentive to the needs of the community. I highly recommend Josie for any HOA needs.
This group does a fantastic job of managing our HOA. They are quick to respond and often go “above-and-beyond” to address requests before they can become issues. We are very pleased.
Dani Medlin of NMI has been super in my opinion. NMI has saved our HOA money and time negotiating lawn care, insurance, and repair contracts and services. Dani was responsive and communicated well.
I am a homeowner and former Board of Director. This management company is awful! They are not professionals, they have very little, if any training, and the very poor communication comes directly from the top, from Beverly Coghlan. …
I have worked with Brandy Jones for many years. She is professional and responsive in all aspects. She is somebody that truly cares and goes above and beyond to get the job done right the first time.
I do not like to leave negative reviews, but before buying in Rolling Meadows HOA in Fort Worth, read this truth. Kelly Stafford is by far the most unprofessional manager I have ever dealt with. We just sold our house on Monte Alto to …
We are so happy to be living in Sedona, and have NMI as our HOA!!!
Our Community Association Manager, Heather Glover, is the BEST !!!!!
She is always out -and-about in the neighborhood. She is always “right there” …
NMI is a quality management company. Angela Spikes has done an exceptional job at managing our Association. She is proactive, responsive and thorough. All while being very personable!
I had a great expereince regarding questions I had about my HOA with Trish Hawkins. She was very responsive and detailed in the information she provided. She helped breakdown information I needed and was very helpful!
Our property has been under the management of NMI for about a year and a half now. When they first took over, our condominium community was looking more than just bad after more than 15 years of mismanagement by another company. Our reserve …
Recently, Trish Hawkins, Resale Coordinator provided exceptional “above and beyond” service, to furnish necessary information on an expedited basis so we could complete our documents for a rush closing – and she did it with a SMILE! Much Appreciated Trish!!
NMI is the property manager for Village Owners Association (Colleville Village). I’m impressed with the services provided by the new manager, Angela Spikes. She is proactive, responsive and addressed all issues and communicated in a timely manner. Thank you for all your help, Angela.
We would like to complement our community manager Angela Spikes for high professionalism and timely follow through on last minute emergency requests pertaining to our unique mixed use building at Village at Colleyville. Angela effectively …
Bridgewater’s Crossing (Allen TX). The property manager Sheri Hawkins is very professional, prompt n give her 110% to her job. She is very dedicated to her job & goes an extra length to make sure that the subdivision adheres to the …
I’ve owned four homes and have had experience with a large number of different property management companies. NMI is by far the most professional and proactive property management company for HOAs that I have seen. Stephanie Gannt is a …
We reached out via email to report an issue fairly late in the evening, and Steve not only replied to us immediately, but addressed the issue in less than hour.
Over the past 12 years that we have lived in our community we worked with three other management companies before we found Neighborhood Management Inc. Sheri cares a great deal about us and our community. …
NMI manages our HOA business and does a fantastic job – always on time, quick to respond to our needs. Ro, our contact, is great to work with and closely watches out for our best interests. Recommended without reservation.
Thelma and Katie in the Allen office are great! A++ customer service.
I have had nothing but unpleasant experiences with this company. They’ve failed to properly maintain landscaping in our neighborhood, and have only given the vague timeline of “this fall” to replace the dead trees lining our green belt …
Our neighborhood HOA is managed by NMI. Thelma Terrell, at their office in Allen, TX. is our association manager. I really appreciate all the help she’s provided me over the years. When I’ve had questions about HOA policies, not only has …
Heather Glover is amazing!!!! So caring, so responsive! Have never waited more than 60 minutes for a reply during business hours. Very dedicated and sincere.
I love working with Neighborhood Management. Trish is always so friendly, so helpful and gets things done super quickly! This is by far my favorite HOA Management company to work with.
Our community selected NMI after a disastrous experience with another management company. We have been with them for nearly seven years and have been fortunate to have had the same property manager, Thelma, for the entire time. …
Our experience has been terrible from day one. First, Jennifer harassed us with letters about the chickens we were supposed to be able to have, per the builder. But we had to get rid of them because the “board” said so. The board has not …
I have regular interactions with Neighborhood Management in their dealings with our HOA. I have always found communicating with them is easy. I regularly deal with Thelma Terrell who is our HOA’s representative. This is the first …
Amber Sluder is my contact for any questions or concerns I have for neighborhood management, she responds in a fast matter and is informative. I appreciate her help.
I loved working with Neighborhood Management Inc. Trish Hawkins displayed amazing customer service and helped me get the documents I needed right away!!
I had a mishap with my HOA bill as I mailed it instead of the new routine of going online to pay.
Julie was very understanding and worked with me to get it resolved. She returns …
In the last few years that I’ve served on the BOD for my neighborhood HOA, I’ve had the opportunity to work with Josie Johnson as our property manager on many occasions. Her smile and friendly personality always make it a pleasure. She …
Professional and always quick with an answer!! Trish is by far the best to work with when it comes to working with HOA companies. She’s got a great wit about her, which makes it easy and a delight to work with. When we need something corrected or an answer, she gets the job done. It’s a pleasure working with Trish!!!
Beware of this Management company. This is the worst HOA ever I’ve had encountered.
Amber Sluder was very friendly and courteous and helped me with what I needed.
Thank You Amber..
From the entire leadership of this company, this company is the most unprofessional management group that we have ever worked with. We inherited this group from the previous owner and our experience for the last 2 yrs has been terrible. I …
I have found Neighborhood Management to be a superior management company. The representatives I have been in contact with have all been knowledgeable, experienced, and ethical. Property management is a thankless job as there are people …
The neighborhood management team are professionals who provide exceptional and prompt service to their clients. …
For anyone who has worked with Angela Spikes, I’m sure you would agree she is absolutely amazing!!! I greatly appreciate her quick and SUPER helpful responses. She is smart, sharp, professional, kind, and always has a solution for …
Heather at Neighborhood Management has been extremely helpful.
I have been particularly impressed with speedy response times and her commitment to help with approval process for outdoor home improvements!
Having worked with Brittany the past 6 months on our neighborhood board, I can tell she genuinely cares about our neighborhood and property owners. I went into the board and was surprised by the care and honesty she brought to the table. Neighborhood Management and especially Brittany are great at what they do!
As someone who rarely takes the time to leave a review, I felt the need to do so regarding Neighborhood Management, and in particular Ty Armstrong, our HOA Manager. I have dealt with 3 different HOAs over my years of home ownership, and …
Very little visible action taken on non compliant residents. This lack of action effects the valve of my home.
Josie Johnson has an unmatched level of professionalism. I own TexasTreeGuy commercial tree service. We have worked with her on large projects with many tenants/personalities. It requires a special skill set to navigate this environment. We couldn’t appreciate her more !
I have dealt with this company for several years now. Top notch customer service, they literally go above an beyond, from getting vendors paid quickly to working after hours solving problems out on job sites. I have had such a great …
I serve on a HOA Board and we are thankful for the service that NMI has provided us. The service that has been provided by Brittany Maxwell our Community Association Manager has been superb! I have seen her diffuse situations with her …
Josie is amazing! She is very friendly and genuinely cares about her HOA’s. As HOA president of our small association it is so nice to have someone take care of everything efficiently and makes our jobs so much easier! Very grateful!
Melissa Zacha and I have worked very well together for many years. She has portrayed professionalism and hands on property management for her properties. I would highly recommend her to manage your community, as she excels with knowledge and has excellent work ethics; Michele McGill
Heather did a great job ant consulting with my wife and I, then helping us navigate the process of an HOA approval for our extension. We are extremely grateful for her partnership and support!
Ms. Ro Branham at NMI has been a superb partner working alongside our HOA board. We had to tackle a complex, multi-phase landscape remediation project involving city permits, heavy equipment, multiple contractors, a special assessment vote …
As the HOA President of a 98 unit condo complex for the last few years we had to find a new HOA management company this summer after are wonderful manger retired. We interviewed several companies some of which sounded great on paper until …
NMI and particularly Ginger have been good supporters to our neighborhood and HOA. Very friendly and a well organized management company.
The service I received from Julie Kohnle this past year has been phenomenal. She was always understanding and willing to be flexible with me and my wife’s budget. We couldn’t be happier with how simple they made the process to ensure our needs were met. Thank you to Julie and her neighborhood management team.
Neighborhood Management has the best employee to work with – her name is Trish Hawkins. Typically, it’s not a fun experience dealing with any HOA company and their management company, but Trish is a lifesaver. She is quick to deliver …
Trish is AMAZING!! I work for a title company, and it is so refreshing to come across such a great & helpful associate when problems or questions arise. You are awesome- keep up the good work. 🙂 …
I am a Board member of a community managed by Neighborhood Management, Inc. and want to acknowledge what a great job our property manager, Josie Johnson, has done. We are a small community and our Board members do not always agree on what …
Heather Glover is my Community Association Manager and she is amazing!!! . Every time I have a question or concern, she provides me the help and information I need. I am just happy that she is my go to person when I need help with HOA related questions.
I have several properties managed by different HOA companies. Neighborhood Management Inc. stands out as very well run. Their level of communication to keep residents updated is by far the best. They also organize various events including …
Worst HOA—stay away from neighborhood if you see they are managing it. You’ll thank me for avoiding their awful service and how they screw homeowners over when they sell their house. You pay a lot for nothing!
This management company is by far the best one I’ve had. They care and communicate. There is a small core group of people in our HOA that are negative and complain at the management company only because they keep us in compliance. They do …
My experience with Neighborhood Management Inc. from a contractors perspective has been AWESOME!! The Team is always courteous and willing to go above and beyond for their clients and vendors. If any community needs a Great company to …
Amber Sluder has always been very responsive and more than helpful in every way. She is one of the few community managers who I actually enjoy reaching out to with questions or issues.
Brittany Maxwell has been phenomenal in taking care of the needs of our HOA. She always responds in a timely manner and is extremely organized and friendly. Our HOA has recently gone through a few renovation projects and she was great at …
Amber Sluder was informative and professional while addressing my needs. It was the middle of a work day, and she did not make me feel as if I was a bother to her.
Trish Hawkins, Resale Coordinator was amazing with helping me obtain the HOA Resale Certificate needed quickly! Ordered in October, seller never paid the upfront fee required to complete for the transaction. I had the payment made and got …
Heather, the manager, tried to understand from the customer’s point of view, and I appreciated the time and effort she put into helping the customer.
She has been very kind and supportive.
Even though me and Heather haven’t seen eye to at times, and I have also questioned a decisions made by the HOA, Heather has always answered my questions and been helpful, even when the conversation wasn’t the most pleasant. Heather also …
Our HOA has been extremely disappointed and frustrated with Neighborhood Management Comapny in Allen, TX, and their agents. They completely acted in direct conflict to our contract for repairs and paid the bill prior to seeking Board …
It has been a pleasure working with NMI, especially with Alina Lansford. She takes care of the properties needs and is attentive to little details. Look forward to working with y’all for the years to come!
As a homeowner, I am completely dissatisfied by the services of this organization. They make it nearly impossible to schedule a meeting, they are not proactive with any solutions, and lack a real sense of empathy for resident safety.
Trish Hawkins the Resale Coordinator was amazing, she took my phone call and immediately put me at ease and insured I got the correct subdivision Resale Certificate. I look forward to working with her in the future since she went above and beyond.
I never really write reviews but I did feel the need to give a review for Neighborhood Management and some specific people I do work with. I am a contractor/owner and have been in the Dallas-Fort Worth area for 35 years. My family has been …
I’ve been working with NMI for the past 5.5 years in our HOA, mainly with Brittney. She’s been phenomenal with helping with challenges or questions and been amazing to work with. NMI should clone or promote her. She’s a great representative of the company and an asset to our community.
Every time the mowing crew changes personnel, they forget to mow the common area behind some of the houses facing Meandering Way. Ginger has been a great help when this happens. She gets them to take care of the oversight.
I serve on the HOA board and we are very thankful for the service provided by Angela Spikes our Community Association Manager. She genuinely cares about her HOA’s and is well-versed in its workings. She handles issues in a professional way and always responds in a timely manner. We trust her fully.
I’ve left a couple of messages, and sent an email with supporting information and have yet to receive a response. When I called today the person I spoke to was …
Heather and her team have always been helpful and prompt! They also respond to maintenance request fast. It feels great to know we’re in good hands and I’m confident that our community will prosper under their management.
Denise at NMI has followed through with all maintenance requests even when it requires encouraging the repair person to get over to the complex and do repairs. The repair person has always been very slow and with Denise’s efforts she is …
This is a great company. Strongly recommend this HOA management Company. They take care of their properties and their customers better than anyone. Willing to help and nice to everyone. Michelle R is especially good to work with. Always on top of her game and awesome to work with. You won’t go wrong using Neighborhood Management.
We have primarily worked with Heather Glover and she has been great to work with. Very knowledgeable and diligent in the way she handles each interaction. She has also always been responsive and willing to help figure out a worthwhile solution for all parties.
Emails with heather were easy to read and when I needed help she was there. I didn’t have to wait days for a response like some businesses. She is always keeping our neighborhood up to date. The online portal is user friendly and easy on the eyes. I like how convenient it is too.
When I reached out to Amber about a billing mix-up, she told me what she planned to do to help me and set the expectation that this might take 4-5 days. I checked back later that day and it was already done. I appreciated that I didn’t have to stress about it any longer.
I work often with Heather Glover and she is AMAZING. Neighborhood Management is a top tier management team and I can’t recommend them enough. Heather in particular is extremely responsive, honest, and a joy to work with. If something needs to get done for the community, Heather takes the lead and always advocates for her clients.
This company is a sad excuse for an HOA. It took over a month to get an urgent meeting scheduled to discuss serious safety concerns in our neighborhood and after 20 different people on the call telling them their concerns, told us alll the …
Trish Hawkins went above and beyond to help me with an order I had made an error on. She was responsive and helpful, one of the few reps that replies to my emails, those are hard to come by with all HOA’s. She’s a great asset to Neighborhood Management!
Ginger at Neighborhood Management has been extremely helpful and super timely in her responses to all The Parcs at Raiford Crossing HOA. She’s a vital asset to our community.
Every time I have called in to speak to someone over the phone, I have had nothing but the pleasure to deal with exceptionally kind, professional, and helpful representatives. Not only that, but the manager in charge of my specific …
My son lost our pool key and I called to get a replacement and Alina Lansford helped me get a new and even delivered it to my house. Also, She was not over my property either, she went out of her way for me and I appreciate her help so much!
I’m a contractor for NMI and have been serving their properties for several years. Throughout this time, I’ve had the pleasure of working with the absolute best property manager in the business. Heather Glover is incredibly easy to work …
Ginger from NMI provides exceptional service over and above NMI’s contractual obligations. Our community is fortunate to have a manager like Ginger who is proactive to identify, communicate and help resolve issues. Ginger has been …
I wish to say that I am very glad that someone as Heather Glover is working at Neighborhood Management Inc. There has been some misunderstanding on the website and I have received some extra fees. However, once I reached out to Heather, she …
I have no issues with Neighborhood Management thus far. Heather Glover is our Community Association Manager and this is my honest review. …
I recently had the pleasure of working with Nathan (twice actually) with NMI. He is awesome. To start, I was very frustrated. There was a technical glitch that ended up charging me extra money and didn’t show that my account was paid in …
We are new to being a part of a HOA with a pool. We are totally impressed with the way it is cared for and kept clean! That is very much appreciated! Nice work!!!
I submitted a request for a home improvement with the expectation that it would take at least 30 days to hear back. It took only one business day so it get to start on my pool asap! Charlene was very helpful and response. I really appreciate their prompt response!
I can’t say enough about how great Heather Glover has been to us this year! Our townhome was pretty much destroyed in last February’s Winter Storm. One of the fire suppression pipes busted in our ceiling and took out both floors. We …
I needed my some paperwork in order to sell my property on time. Heather and Trish came through with flying colors! They were quick to respond to my plea and my request was taken care of in matter of hours. …
My review is less about “Neighborhood Management” as a company and more about a specific employee of theirs named Heather Glover. …
I have had the pleasure of working with Neighborhood Management for years in our communities. Great service, easy to work with and Melissa especially is awesome. She takes a hands on approach to doing what is right for the communities and the homeowners, Thank you!
I had a great experience. Autumn Fountain helped me out, she was nice and answered all my questions. Thank you
Josie was excelent to work with when i sold my condo and answered lot’s of question is a professional and quick manner.
Heather Glover with Abbey Crossing is by far the best property manager I have ever had in my past experiences. She is professional, compassionate, attentive, responsive, knowledgeable and doesn’t hesitate to offer help or assistance. She …
My HOA account manager, Ginger Phillips, has been very good with all my customer service issues. The management team does a good job for all the residents.
Imma edit this up cause Ro has been on point and that means amending things to reflect this higher level of service! …
The lack of customer service is infuriating. It takes an average of 2-3 months to address and resolve any issue. When I reach out via email, I am ignored for weeks until I escalate to a VP. When I call, I am sent to voicemail and the team does not return my calls.
It has been such a relief to have Neighborhood Management Inc. managing our property.
In particular, Heather has been fantastic to work with. …
Two things that are sometimes lacking in a neighborhood HOA is good communication and a genuine concern that issues be addressed in a timely manner. Steve sent out a newsletter with helpful information. That says they care. They’re in …
My contact Steve Mammen has been very responsive and accommodating. My experience working with him has been very positive!
When dealing with NM I have been working with Charlene. She is the absolute best. …
Working with Nicole was fantastic. She was kind and helpful, and really worked with me any time I had an issue or needed to communicate with her. Best HOA service, by far.
My experience with Steve Mammen has been awesome, he puts the hoa’s needs above everything making sure they get what they need. Also, he is straight forward throughout his process with vendors and expectations are clearly explained and …
As the HOA board president of a recently developed community I can tell you our single greatest asset has been the wisdom and guidance of Steve Mammen from NMI. We’ve experienced many growing pains as a new community transitioning from the …
Trish was absolutely great. Everyone there was really. They all worked hard to resolve a pending matter dealing with a closing. They were timely, professional and knowledgeable. Thanks everyone !
Not even sure why we’re paying them. All these 5 star reviews keep talking about excellent service provided by some Trish/Heather/Angela. Not sure if these are just made up bots. Trying to get a response from them is like talking to a brick …
Working closely with Steve Mammen has been exceptional! Before Steve, we have had a few account managers for our small HOA who were not involved and we rarely ever received a response or communication from. However, Steve is committed and …
Always a pleasure to work with Lisa assigned to the Anna Town Square subdivision. She is sincerely concerned about the neighborhood and goes the extra distance.
Steve M. at NMI has been an absolute treasure for our condo community! My husband and I are grateful for his attentiveness, excellent communications and stellar service.
I would like to say that Kellie H. is an awesome manager for our community. She is knowledgeable, professional and all around great person to work with. She is definitely an asset to NMI
I have tried over and over to log in as a new member of the Estates at Yarbrough Farms HOA and have not been able to.The search button does nor find our HOA. I followed the directions that was sent to us by mail to sign up and it does not work.
In simple words, this association and it’s employees are literally equivalent to corporate thugs! As a homeowner, you are basically paying them to be harassed for an entire year. They have issues with me parking a car that I paid for on my own driveway.
Pitiful homeowner’s association and management. Messages left on the community website and emails don’t go answered. They pick and choose what they want to do, and ultimately do not listen nor pay attention to the actual homeowners who …
I am the HOA President of a small homeowner’s association in Dallas, TX. Up until 12 weeks ago, this would have been a ONE STAR rating. Our association has been a customer with NMI for several years and, largely, we have been greatly …
This company and the representative we have for our neighborhood is a joke! I have 10 years experience in pm, some specifically in HOA management, and they are the worst I have seen. That’s bad, as I have seen some bad ones. I can’t go in …
Seriously the most nit-picky people with no lives run this HOA. We got a violation because one of our vining plants was TOUCHING, not attached, to the brick wall of the neighborhood sign. Mind you, this plant has been in the same place for …
I’ve worked with Steve Mammen at the Northgate Enclave for the past 7 months and since he’s joined, he’s really helped to jump start and follow up on several pending items that had been challenging to live forward in our community. His …
I am a resident of University Crossroads and wanted to thank Steve Mammen for his help in resolving a dog barking issue with my neighbor. …
Lack of transparency with communication, new build property with extremely high HOA , and our property is looking really bad , security gate still not operable, landscaping looks horrible, dead trees, light poles out , not sure why they …
If I could give a ZERO I would this is by far the WORST HOA I have ever experienced. I’m from California and they need to go get some lessons from there. I live in the Midtown at Magnolia in Pearland, TX and they don’t respond to emails or …
Tracy Ubank is the property manager and she is never been available at all this management company are servicing our community and they are very unprofessional. no emails or phone calls has been returned. Even when i sent them the certified …
I couldn’t get pass the rudeness of the front desk folks (the first face you meet with any company). They initial lady I spoke to was very rude, refused to assist with my online billing questions. She then hung up on me when I asked to …
It’s a true pleasure working with Anita Inman of NMI as she has consistently demonstrated professionalism with every issue and/or request. She is a true Rock Star in my opinion as she is always there, polite, considerate, and thorough. I look forward to continuing to work with her.
Steve Mammen, our HOA contact, was excellent to work with. He is very responsive, knowledgeable, and hands on when it comes to homeowner inquiries and requests. He called me back after hours on a holiday weekend to answer a timely question. Excellent service!
I’ve worked with NMI since I joined the HOA board in my community in 2020. Of all the community managers I’ve worked with, Steve Mammen has been the most attentive and responsive to our needs. He always provides sound guidance and makes …
Steve Mammen of Neighborhood Management worked so diligently to resolve a time sensitive issue for me that was impacting the sale of a property. With Steve handling the problem, I felt confident that it was in good hands and boy was I …
Amber Sluder is Great to work with. if you need Management Recommendations, I recommend her. She knows what is needed to maintain an Association properly. She has a Wealth of Knowledge and is always willing to learn more. Responds quick to her emails and this is a huge Quality in this industry.
We requested approval for a screened in porch 3 weeks ago. I checked in on the status, as the approval was all we needed to get started. I’m leaving 5 stars for Charlene who responded immediately when I asked for a status update and within …
I can’t say enough good things about my experience now that Steve Mammen is my community’s contact at Neighborhood Management. He spent over an hour with me during our first phone call as he put in the time to gain an understanding of the …
My husband and I are rarely new homeowners to Buffalo Ridge community. We are truly pleased with the community. The neighbors are extremely friendly near and far. The property manager, Amber Sluder, is terrific on staying on top of things. …