A pediatrician is concerned with the physical, emotional and social health of children from birth to young adulthood. Care encompasses a … See more
Read More| Friday | 8AM to 12:30PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 8AM to 12:30PM |
| Tuesday | 8AM to 12:30PM |
| Wednesday | 8AM to 12:30PM |
| Thursday | 8AM to 12:30PM |
1005 W Ralph Hall Pkwy, Rockwall, TX 75032
Horrible!!!! avoid!
Poor quality.
Great staff and physicians.
We love Doctor Wood!!
All 3 kids go. Love the staff and docs!
Their COVID automatic phone greeting is unnecessary. On hold time is ridiculously long.
Doesn’t even deserve the one star. It’s like pulling teeth trying to make an appointment here. The front office staff is terrible. I should have left this practice years ago. It’s gone down hill big time.
These doctors are the best and always helpful
We really liked the doctor but the office made some unacceptable policy changes and due to that we had to change.
Its either a wrong diagnosis, no diagnosis when there’s an obvious problem, or billing issue. These people cant figure it out…they are rude….they don’t care/not personable. They just push you out the door and want more money. Place is a …
When I move to Rockwall the first time my child was ill and I call different pediatrics offices asking if they can see my child and every office answer was if he was a patient..We just moved to the area and they did not accept new patients …
I’ve only been to one office visit, but my wife loves this group. She isn’t one to share information but if anyone is looking for a pediatrician she is quick to tell them about Pecan Tree.
Called to get a sick visit for my son and was told they wouldn’t see him until Monday. My son is asthmatic. I find it hard to believe that an office that has sick visits on Saturday couldn’t be more understanding especially because he was having issues with his asthma.
Tried to get back in with this pediatric office but their policy is if you leave you cant come back! Wow! I left due to horrible office staff, but looks like it’s the same 5 years later. Glad I left.
I stoped going to this clinic because of bad service. They gave my son the wrong diagnosis, which end him in the ER.
Furthermore, on another visit they refused to give my child medicine that also …
Horrible place, from the front office to the doctors. Bad experience every time we used to go in.
The office is lovely and the front desk ladies were awesome and kind. they went through each one of my kids thoroughly for vitals and the doctor was attentive and took her time with each kid! Highly recommend! Great expeexperie
Was not the best experience today. Didn’t feel like the doctor listened and never came back in to let us know we were good to leave. Awkward. Also sent prescription to wrong pharmacy.
Rockwall location
We arrived late due to construction; for the very first time for my daughter one year check up. Eventhough explained to them our situation my wife go to school …
Really disappointed with this location , I would never go back ! I always go to the wylie location with Dr.Pecson , BUT since my infant was running high fever for the last 2 days i was told (by their nurse when I called asking for …
I liked this place at first, but now I can’t get anyone on the phone. Last time I tried I was on hold for 10 minutes and then hung up on. Minute Clinic on N Goliad has same-day appts and they’re friendly. I’ll just go there.
Nicole Laird, MD misdiagnosed my sons strep for seasonal allergies for three weeks then had the nerve to say his vomiting was reflux related. Epic fail on her part. Culture every child for strep. It’s not invasive, simple, and accurate. …
With a family of four boys we make regular visits to Dr. Grace Pecsen. She is amazing!! We absolutely love her and would recommend her to anyone. We have seen a few of the other doctors that rotate through the Wylie location and all of them have been kind and very knowledgeable. Five star service all day!
Always gets us in for emergency appts, and Brittani White has been amazing with making sure appointments were straight and what was needed was done.
Yes, there have been hiccups by office staff, but try to remember, office …
Our kids love seeing their doctors! Dr. Drake is fantastic with our girls and Dr. Benson is just as wonderful with our teenage boys. They are both easy to talk to and really listen to the parents and the kids.
I love Dr. Dudek!! She is the sweetest, and she takes the time out to answer all my “new mom” questions! She always puts my mind at ease and takes great care of my now 9 month old! The other doctors that we’ve seen have been great, as well. You can’t go wrong going to Pecan Tree!
Dr. Zavadil is TOP NOTCH!!! She talks to your child and asks a lot of questions. She is a highly qualified pediatrician with your child’s best interests first and foremost. Dr. Zavadil is compassionate, caring and listens carefully. It’s …
We love our doctor but the scheduling and office staff is pretty bad
I brought my 22 month old in for fever and cough. As with any parent I was concerned, highly concerned that my child may have covid. I wanted him tested for covid. Dr. Phillip asked me questions, and examined him and told me that he …
My son has gone here since he was born. I’ve always wanted a relationship with a doctor that I could just call directly (small practice), but this isn’t the place for it. However, they make up for it in most areas. The nurses are always a …
I am ecstatic to be transferring my children to a new provider after years of being with Pecan Tree. First their obsession with masks is insane. This last year has really revealed a lot about many businesses and people. The straw that broke …
I personally have seen Zavadil for a year now and while she is great, this is a direct review of their staff, I have NEVER had a good experience with the staff at Pecan Tree, they’re cold, rigid and lack customer service. The wait times can …
My husband and I love Dr. Benson! We have been taking our daughter to see him since she was born. She’s now 5 months old. We’ve already made many visits to see him between our daughter having a bad case of jaundice after we took her home …
This office claims to offer “Saturday Sick Visits”, the website stating that you can call as early as 8:30am to make an appointment same day. I called at 8:35am and sat on hold for 38 minutes waiting dor someone to answer my call. The girl …
Worst facility. Came in to get my daughter tested for COVID today. As soon as I entered, the girl in the front didn’t say hello but just asked me for today’s payment. The nurse came in and asked questions I already answered on the phone. …
Office is well-organized & efficient with a warm touch! Staff, nurses, & doctors are knowledgeable, courteous, & kind. We see Dr. Casey Drake and she has been wonderful & understanding to me, a first time Mom! …
We’re first time parents and we chose Dr. Drake as our pediatrician. She has a great reputation and the front desk staff is awesome as well. They have sick day Saturdays and haven’t had any trouble getting a hold of them. We literally go …
I have to say, no one likes taking their child to the doctor but Pecan Tree and Dr. Benson make it a much better experience than it otherwise would be. There have been a few instances where my son needed an appointment same day and they …
The wait time to make an appointment is always 30+ minutes of being on hold before anyone answers. I can never get through to anyone even pressing different options. I left a message for a nurse last week and no one ever returned my call. …
If you even question a vaccine or wish to delay vaccines the doctors will give you a long speech about why you are wrong and they will pressure you time and again. My husband was basically told that we should go elsewhere if we didn’t want …
Absolutely best service I’ve had in a while! Pam helped me with all my billing needs and was able to connect me with someone who could help reschedule!
Pecan Tree has provided top notch care for all three of my kids for over ten years. We mostly see Dr. Pecson in Wylie, but if my kids are sick and don’t want to be in the car, we will use any of the providers in Rockwall. We have had no …
Doctors are fine, if slow, but I’m so over the office staff. They are inefficient, don’t let patients know important info like “your insurances card has the wrong doctor” until it’s almost too late to fix the issue, and just are generally frustrating to work with. We are looking for another office.
All three of my children have been patients here for almost 3 years… I never loved any of the doctors but we also never needed anything more than the basics done so it worked. Today I called to make an appointment for my 8 year old daughter …
As a new Mom I was very picky when selecting a doctor. My OB highly recommended Pecan Tree and we were able to get into Dr. Benson. I’ve always thought the front desk was very nice and never rude. We haven’t had any trouble calling or …
All 3 of my children go here with Dr. Zavadil. She goes above and beyond and getting in for sick visits is usually easy here.
Great team. Only complaint is they get stingy with antibiotics which sometimes slows down recovery causing me to take extra vacation days to care for children. This may be across board post pandemic. I would always recommend this office.
Office staff is absolutely horrible! This is definitely a 1 sided office that only benefits them. Many are unprofessional and lack empathy and compassion when handling families come to them for care. I’ve had my children here since 2010 and it isn’t the same!! I’m looking for a new home for my kiddos.
Love Dr. Drake but whoever answers the phone for appointment needs to really step up or maybe be trained to make a short meaningful and productive conversation setting up an appointment so the rest of the people don’t have to wait really …
I love our doctor but I’m fed up enough with the new “echeck” in to look for a new practice.
I’m inputting the same information over and over for each appointment and it …
Always an amazing experience. The office staff is always so nice. My 14 year old son and my 7 year old twin girls love Doctor Benson. He’s always taken his time during appointments we never feel rushed.
My family has had nothing but issues with this pediatric group. Scheduling, quality of care, thoroughness are just some examples. Simply put you fail to properly take care of your patients. If you would like a more thorough explanation feel free to call me. You have my information.
Dr. Zavadil is the BEST doctor in this practice. She has gone over and beyond for my son in EVERY visit we have had in the 5 + years we have seen her. Because of her care, my son was recommended and approved for ABA school. He also has an …