Everything went smoothly. Recovery was good, had 4 Chocolate Chip cookies and 2 cups of coffee. Received a card, 2 phone calls after, and a chance to rate their performance.
They were running behind, my daughters surgery was at seven and we didn’t get checked in until seven. The receptionist was rude and had an attitude. Being that it is a surgery center you would think they would have more than one …
Staff was friendly and very helpful from scheduling to pre and post surgery to billing. Comfortable small town atmosphere.
Note: Insure the anesthesiologist is In-Network with your Health Insurance
I just have to brag on all of the staff here! I was in for my first ever surgery at the age of 31. Everyone was welcoming and comforting and just simply amazing. I went in completely scared out of my mind but my experience was superb. Thanks for all you guys do !
The staff has no clue, the online registration process for surgery is ridiculously long and after spending 2 hours it kicked me out and made me do it again. Then after all of this, they refused to honor their own financial payment …
Found office staff and surgical staff very nice and accommodating. Especially when due to something the doctor could not have foreseen required my husband to have to stay overnight. The overnight RN’s did a fantastic job!
I have had multiple surgery’s and by far this was my best experience. Everyone is so friendly, knowledgeable and kind. Everytime someone enters my room they have a smile on their face and is so nice!
Office staff was nice until we were done and we kept getting more bills because their “estimates” were incorrect. We were never told they were “estimates”. We were told “This is the price we’ve agreed upon with your insurance.” Bethany in billing is very rude once they have your money. Will never go back.
Front desk person was really rude. Appointment rescheduled the day before by the hospital after arranging a ride for the set time. Told me the wrong time so I get there an hour earlier than I need to. Didn’t get the directions to prepare …
The worst surgical center I have ever been to. The nurses are rude, the receptionist was rude and they don’t allow the patient to have their spouse with them during set up. This is the only faculty of the 6 or so that I have been to over …
My review is not of the surgical centers but of one of the doctors that performs surgeries at the location.
I would provide a -100 review if I could. …
Advise your doctor to find another location for surgery. We arrived on time and were checked in and taken back promptly. During the 4 hour wait, the staff was loud and very un professional. Talking personal business on cell phones, telling jokes and just generally loud. I would have expected more respect for patients awaiting surgery.
I had my tubes removed here yesterday and my overall experience was phenomenal! I did my paperwork online before arriving so paperwork getting there was a breeze. All staff and personnel I encountered were superb and very friendly and accommodating! I would highly recommend this surgical center!
Grateful for the top notch care I received at Rockwall Surgery Center. Excellent staff was patient, kind and efficient. Before the procedure, all of my questions were answered and fears calmed. Post procedure, I was cared for monitored …
I recently had my gallbladder removed by Dr. Ritter and my experience has been awful. Please proceed with caution and read all you can about this Dr before you entrust your care to him.
Patient care is absolutely exceptional! The pre-op nurse Jane was thorough, professional, and compassionate in her care and questions to verify the procedure. The post-op nurse Christina was very attentive and checked back every few minutes …
Rockwall Surgery Center is hands down the best place to have a procedure done. The staff have to be the nicest group of medical professionals I have ever met. They take the time to inform you about everything. The level of care given is absolutely amazing. I will always use this location for future procedures .
Wow – a fantastic group of people from the front office staff to the staff in back ~ I could not have asked for a more professional and caring group of people during my procedure. …
My daughter had a tonsillectomy here. The receptionist that checked us in was so friendly and helpful. The doctor came out of the back and said hi to my daughter while we were in the waiting room. He just did it to be friendly and calm her …
I had a great experience here! My doctor was running behind, but the staff came out and notified me of this fact upon arrival, which helped manage our expectations. Everyone we interacted with was pleasant, kind and caring. I was notified a …
The entire staff from check in to check out are all so amazing. They are extremely helpful. Everyone was so nice, they made you feel at ease. They took really good care of my 12 yr old son. They go above and beyond for the patient and family. Thank you all so much!
Efficient and well trained.
Wonderful staff…made a worrisome experience very comfortable for me. Keep the good work
Staff Is Excellent And You Get In And Out Fast. No Waiting Time.
i would recommend literally anywhere but here. one star is too good of a rating. if zero stars were an option, it would certainly be that.
Husband had bicep surgery and the nurses were awesome! Very pleased with the care.
Everything went smoothly. Recovery was good, had 4 Chocolate Chip cookies and 2 cups of coffee. Received a card, 2 phone calls after, and a chance to rate their performance.
Great place ! Amazing nurses .. i have had 12 surgeries in my life and this place was one of the best ..
They were running behind, my daughters surgery was at seven and we didn’t get checked in until seven. The receptionist was rude and had an attitude. Being that it is a surgery center you would think they would have more than one …
Staff was friendly and very helpful from scheduling to pre and post surgery to billing. Comfortable small town atmosphere.
Note: Insure the anesthesiologist is In-Network with your Health Insurance
I just have to brag on all of the staff here! I was in for my first ever surgery at the age of 31. Everyone was welcoming and comforting and just simply amazing. I went in completely scared out of my mind but my experience was superb. Thanks for all you guys do !
The staff has no clue, the online registration process for surgery is ridiculously long and after spending 2 hours it kicked me out and made me do it again. Then after all of this, they refused to honor their own financial payment …
Found office staff and surgical staff very nice and accommodating. Especially when due to something the doctor could not have foreseen required my husband to have to stay overnight. The overnight RN’s did a fantastic job!
I have had multiple surgery’s and by far this was my best experience. Everyone is so friendly, knowledgeable and kind. Everytime someone enters my room they have a smile on their face and is so nice!
Office staff was nice until we were done and we kept getting more bills because their “estimates” were incorrect. We were never told they were “estimates”. We were told “This is the price we’ve agreed upon with your insurance.” Bethany in billing is very rude once they have your money. Will never go back.
Front desk person was really rude. Appointment rescheduled the day before by the hospital after arranging a ride for the set time. Told me the wrong time so I get there an hour earlier than I need to. Didn’t get the directions to prepare …
The worst surgical center I have ever been to. The nurses are rude, the receptionist was rude and they don’t allow the patient to have their spouse with them during set up. This is the only faculty of the 6 or so that I have been to over …
My review is not of the surgical centers but of one of the doctors that performs surgeries at the location.
I would provide a -100 review if I could. …
Advise your doctor to find another location for surgery. We arrived on time and were checked in and taken back promptly. During the 4 hour wait, the staff was loud and very un professional. Talking personal business on cell phones, telling jokes and just generally loud. I would have expected more respect for patients awaiting surgery.
I had my tubes removed here yesterday and my overall experience was phenomenal! I did my paperwork online before arriving so paperwork getting there was a breeze. All staff and personnel I encountered were superb and very friendly and accommodating! I would highly recommend this surgical center!
Grateful for the top notch care I received at Rockwall Surgery Center. Excellent staff was patient, kind and efficient. Before the procedure, all of my questions were answered and fears calmed. Post procedure, I was cared for monitored …
I recently had my gallbladder removed by Dr. Ritter and my experience has been awful. Please proceed with caution and read all you can about this Dr before you entrust your care to him.
Rockwall Surgical Center and Dr. Bradley Reid
Dr. Reid was exceptional. He took the time to sit down and chat with my daughter …
Patient care is absolutely exceptional! The pre-op nurse Jane was thorough, professional, and compassionate in her care and questions to verify the procedure. The post-op nurse Christina was very attentive and checked back every few minutes …
Rockwall Surgery Center is hands down the best place to have a procedure done. The staff have to be the nicest group of medical professionals I have ever met. They take the time to inform you about everything. The level of care given is absolutely amazing. I will always use this location for future procedures .
Wow – a fantastic group of people from the front office staff to the staff in back ~ I could not have asked for a more professional and caring group of people during my procedure. …
My daughter had a tonsillectomy here. The receptionist that checked us in was so friendly and helpful. The doctor came out of the back and said hi to my daughter while we were in the waiting room. He just did it to be friendly and calm her …
I had a great experience here! My doctor was running behind, but the staff came out and notified me of this fact upon arrival, which helped manage our expectations. Everyone we interacted with was pleasant, kind and caring. I was notified a …
The entire staff from check in to check out are all so amazing. They are extremely helpful. Everyone was so nice, they made you feel at ease. They took really good care of my 12 yr old son. They go above and beyond for the patient and family. Thank you all so much!
I have had three or four procedures done here over the years and have had no issues, good Doctors, nurses and staff.