North Texas Eye Center : Lewis Frazee MD, Ellen Ngo MD, James Passmore MD
North Texas Eye Center’s patients always return for a second appointment. Take care of your eyes in Plano. Plan ahead to make a trip to this vision … See more
(Translated by Google) I had an appointment today with my son, I felt ignored the doctor did not explain my son’s condition nor did they explain anything to me in my Spanish language it seems that nobody speaks Spanish here, but when they …
Phone service is down during the day for over an hour every day. This is absurd. The office should be staffed to be fully open during normal operating hours.
Too many surprise bills after the co pay.
In here, you never get the treatment you need in one day. Always had to come back once more or twice for the treatment I need.
Front desk is very welcoming, technicians are very professional. It is a very busy office but the staff works very proficiently. The doctors are the best in the DFW.
Read the reviews! As often as I’ve had eye exams, this was not the comprehensive exam I expected. And I certainly didn’t expect to hear a doctor complain about their staff.
Dr ELLEN NGO IS AMAZING what’s not amazing is the staff. They all need to be fired. I’ve been calling for 3 weeks straight and all they do is transfer me dodging questions. All I was trying to do was get my PRESCRIPTION!!!
The receptionist immediately stopped me signing my name. The first question she asked me was whom am I looking for. I was thrown off because I came to see the eye doctor.Her customer service is zero. She needs to be retrained.For the past 7years I have been taking my mother there no problem
Before my eye surgery, they gave me wrong information that my insurance will cover the procedure, After the insurance didn’t cover, their reaction was “i don’t care”. I needed my prescription in an emergency situation, they refused to email me the prescription. The staff is extremely unfriendly and misleading. Avoid if you can.
I would not recommend for anyone being patient of Dr. Ellen Ngo. There is no any convincing explanation for health condition. She was felted me that as if I am a mechanical object. No empathy, no trying to understand what kind of concern that I have…
Sept 2020. Remember medical ethics? “First, do no harm.” Despite COVID, operating at full capacity. Waiting room is full. No social distancing. No sanitized pens. No “parking lot check-in” where you wait in your car til they’re ready to see you. Unethical, unprofessional, and worst of all: unconcerned.Won’t be back.
On October 1, 2018, I made my annual visit to NTEC in Plano, Texas. The waiting room was busy, but the staff moved us along in a timely fashion. As a 70 year old diabetic, my first concern is competence/knowledge from Dr. Frazee. I have …
I visited Dr. Frazee with dry irritated eyes, something I’ve never experienced before, and after doing one test and getting zero information from me, he told me I needed punctal plugs (surgery to plug your tear ducts). He made no attempt to …
Don’t ever go to this Doctor. They are fraud. They send us a wrong bill and when we called to the office manager she denied to correct it. Before visiting them we made sure that they would cover our vision insurance. When my husband went …
I was exceptionally pleased going to North Dallas Eye Center. The staff reflects the professionalism of how the office is run. They were kind and efficient. Right after the forms were handed back, I was taken into the exam rooms to begin …
Dr. Ngo is the sweetest doctor i ever know… She will explain everything, piece by piece, in the most sweetest tone you will ever hear… She is talkative, peacefull and extremely nice!! I love her! she did the cataract surgery for my mom, and it was a life change!! I will never trust anybody else!! thanks Dr. Ngo!!
we arrived for an appointment to get my eye contact prescription, as soon as we got to the end of the appointment i was takin to talk to this women which to my shock said that you have to pay for your contact prescription. I said i have …
Dr. Ngo was pleasant and professional, the staff was ok expect for the “office manager”, who was slightly unpleasant and “sighed” when I spoke. All seemed fine until I had a problem with my eye after surgery. They quickly got rid of me and referred me to someone else. I still have problems.
If I could rate this place a zero I would but I’m giving it a one. This place has done absolutely NOTHING to my father for his eyes. We waited a month for just a consultation, then ANOTHER month just to get his measurements, only for the …
Glad I waited to come in until after I was vaccinated. People sitting next to you, within 3 feet, in addition to the normal staff you interact with. Machines weren’t all wiped down though you’re putting your face there! Staff was friendly …
Dr. Ellen Ngo is wonderful. I was sent to her and Dr. Frazee after having a detached retina repaired. She diagnosed a scar on my cornea, and could see that I needed cataract surgery and lens replacement. It’s been over a year and multiple …
There are several doctors that operate out of this office, but I come here to see Dr. James Passmore. This was my second time to see him as this was a yearly follow up. I was very pleased with his level of care. I have type 2 diabetes and …
If I could give this place less stars I would! I walked out after being put under pressure by multiple individuals to suggest I had some sort of issues with my eyes. I was there for an annual eye exam with new insurance. I kept telling …
Dr Ngo is awesome! She caring and kind! I couldn’t be more pleased with the outcome of my cataract surgeries.
It is a very busy office but I felt like the staff was very professional when I was there.
I have been seeing Dr. Ngo for several years and really like her, but, unfortunately, am going to have to have to find a new eye doctor. I recently had cataract surgery, and there were isuues with billing due to poor coordination between …
Dr Ngo was very nice and listened to all my concerns about what has been going on with my eyes. I have a severe anxiety/fear when people mess with or get close to my eyes and she helped me through it all and had lots of patience. I appreciate everything! I’ll be heading back in a few weeks.
Dr. Passmore – absolutely, politively, the best doctor that I’ve ever been to – his extensive experience, his thorough manner, and his avoidance of unnecessary and often expensive exam machines is spectacular.
Front desk people are very rude they ask me for my copy wich is $25 but they asked for $50 and told me you I didn’t pay yor last year copay I tried to explain to them you guys always collect copay at front but they keep saying the …
Dr. Ellen Ngo is outstanding in her knowledge of ophthalmology and has Saturday hours available as well. I’ve been a patient with Dr. Frazee at the North Texas Eye Center for years, but went with Dr. Ngo when I needed a Saturday …
I have never been so disappointed with this Eye Center, I had an appointment to see Dr Ngo for cataract surgery.
My first disappointment was with the initial technician who interviewed and …
Everything went wonderfully. I am/was extremely nervous about anything getting near my eyes. Dr Ngo mad me feel at easy removing my fears for upcoming cataract surgery.
I called for an appointment which was scheduled for 9:00 AM. I arrived early and completed the required paperwork and waited, and waited, and waited while many patients were called back including at least 3 other patients that arrived …
Waiting time was short. Staff was courteous and knowledgeable. All questions were answered. The whole experience was comfortable and efficient.. We really like Dr. Ngo and would recommend her to others.
Met with Dr. Frazee the first time this morning and was suitably impressed. I was not happy with the Dr. that took over when my old Dr. retired. Dr. Frazee is “Old School” and believes that a patient should see the Doctor instead of a …
Clinic setting Is open, spacious and clean. Personnel are courteous and efficient. Wait time is acceptable. Dr Passmore is patient and knowledgeable and explains patients’ conditions thoroughly.
Very well organized and efficiently run multi doctor practice. Doctor Ngo is a very caring doctor and excellent surgeon. I’m delighted with the results of the removal of cataracts from both eyes.
Dr. Ngo is truly an Awesome Ophthalmologist. Her professionalism and personality are very refreshing which makes going to see her a very positive experience. Unlike many other doctors, she also values her patients time and doesn’t leave …
I had a wonderful, efficient and professional experience with Dr. Ngo. She is a very professional and kind provider of services. She knows her stuff! Dr. Ngo was able to quickly assess a very serious condition in both my eyes. As a result, …
I had a very good experience with Dr. Ellen Ngo. She is professional, informative, answers all questions patiently, and she is kind.
Her staff is equally professional at their jobs. Skye Johnson was very helpful …
(Translated by Google) Great
(Original)
Excelente
(Translated by Google) I had an appointment today with my son, I felt ignored the doctor did not explain my son’s condition nor did they explain anything to me in my Spanish language it seems that nobody speaks Spanish here, but when they …
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Amazing
Professional.
Professional staff.
very professional
Professional, prompt, service.
Beware of extra charged without let me know in advance for final follow up.
Friendly and informative
Highest degree of professionalism.
Worst LAZY, lackadaisical, uncaring, apathetic front staff I have ever met.
Awesome doctor!
Excellent experience excellent results
Went in for a routine eye exam and contact fitting and it took 2 and a half hours. Seemed very disorganized.
Very detailed with understanding explanation
Phone service is down during the day for over an hour every day. This is absurd. The office should be staffed to be fully open during normal operating hours.
Sofia the scheduler (??) is so unfriendly. Every time I call she sounds like she doesn’t want to talk to me.
Dr Ngo did a fantastic job doing my cataract surgery. I would recommend her highly.
Very good experience every time I go!
As always I had a great experience
Great service from front desk to doctor.
Too many surprise bills after the co pay.
In here, you never get the treatment you need in one day. Always had to come back once more or twice for the treatment I need.
Excellent expertise, but patients have to be patient! 😄 …
The surgery on one of my eye went very smooth. Dr. Ngo is very detailed and very skilled. Will go back for another surgery soon.
Front desk is very welcoming, technicians are very professional. It is a very busy office but the staff works very proficiently. The doctors are the best in the DFW.
It’s always a good experience fast in and out very good I would recommend anyone
Great doctor and diagnosed my problem immediately.
She’s extremely personable, efficient and always prompt!
Read the reviews! As often as I’ve had eye exams, this was not the comprehensive exam I expected. And I certainly didn’t expect to hear a doctor complain about their staff.
Dr ELLEN NGO IS AMAZING what’s not amazing is the staff. They all need to be fired. I’ve been calling for 3 weeks straight and all they do is transfer me dodging questions. All I was trying to do was get my PRESCRIPTION!!!
The receptionist immediately stopped me signing my name. The first question she asked me was whom am I looking for. I was thrown off because I came to see the eye doctor.Her customer service is zero. She needs to be retrained.For the past 7years I have been taking my mother there no problem
Before my eye surgery, they gave me wrong information that my insurance will cover the procedure, After the insurance didn’t cover, their reaction was “i don’t care”. I needed my prescription in an emergency situation, they refused to email me the prescription. The staff is extremely unfriendly and misleading. Avoid if you can.
I would not recommend for anyone being patient of Dr. Ellen Ngo. There is no any convincing explanation for health condition. She was felted me that as if I am a mechanical object. No empathy, no trying to understand what kind of concern that I have…
Sept 2020. Remember medical ethics? “First, do no harm.” Despite COVID, operating at full capacity. Waiting room is full. No social distancing. No sanitized pens. No “parking lot check-in” where you wait in your car til they’re ready to see you. Unethical, unprofessional, and worst of all: unconcerned.Won’t be back.
On October 1, 2018, I made my annual visit to NTEC in Plano, Texas. The waiting room was busy, but the staff moved us along in a timely fashion. As a 70 year old diabetic, my first concern is competence/knowledge from Dr. Frazee. I have …
Superb, detail oriented. Diagnosed difficult issue that others missed.
I visited Dr. Frazee with dry irritated eyes, something I’ve never experienced before, and after doing one test and getting zero information from me, he told me I needed punctal plugs (surgery to plug your tear ducts). He made no attempt to …
Don’t ever go to this Doctor. They are fraud. They send us a wrong bill and when we called to the office manager she denied to correct it. Before visiting them we made sure that they would cover our vision insurance. When my husband went …
I was exceptionally pleased going to North Dallas Eye Center. The staff reflects the professionalism of how the office is run. They were kind and efficient. Right after the forms were handed back, I was taken into the exam rooms to begin …
Dr. Ngo is the sweetest doctor i ever know… She will explain everything, piece by piece, in the most sweetest tone you will ever hear… She is talkative, peacefull and extremely nice!! I love her! she did the cataract surgery for my mom, and it was a life change!! I will never trust anybody else!! thanks Dr. Ngo!!
Great Dr and great staff. So glad I found them.
we arrived for an appointment to get my eye contact prescription, as soon as we got to the end of the appointment i was takin to talk to this women which to my shock said that you have to pay for your contact prescription. I said i have …
Dr. Ngo was pleasant and professional, the staff was ok expect for the “office manager”, who was slightly unpleasant and “sighed” when I spoke. All seemed fine until I had a problem with my eye after surgery. They quickly got rid of me and referred me to someone else. I still have problems.
Dr. Ngo is very professional and is very nice to her patients. I would recommend her to anyone that needs an ophthalmologist.
Dr. Passmore was great. Took time explaining the tests and process. Very kind and empathetic.
Great experience as always. Very thorough and takes time to explain everything
If I could rate this place a zero I would but I’m giving it a one. This place has done absolutely NOTHING to my father for his eyes. We waited a month for just a consultation, then ANOTHER month just to get his measurements, only for the …
Love Dr Ngo she’s the very best! She is excellent!
Glad I waited to come in until after I was vaccinated. People sitting next to you, within 3 feet, in addition to the normal staff you interact with. Machines weren’t all wiped down though you’re putting your face there! Staff was friendly …
Great Experience Dr Ngo was very knowledgeable and explained my situation.
Dr Gno is very thorough and spent the time to help us understand all the options.
Dr. Ellen Ngo is wonderful. I was sent to her and Dr. Frazee after having a detached retina repaired. She diagnosed a scar on my cornea, and could see that I needed cataract surgery and lens replacement. It’s been over a year and multiple …
He is great! Very through in his exam and communicating with us.
There are several doctors that operate out of this office, but I come here to see Dr. James Passmore. This was my second time to see him as this was a yearly follow up. I was very pleased with his level of care. I have type 2 diabetes and …
If I could give this place less stars I would! I walked out after being put under pressure by multiple individuals to suggest I had some sort of issues with my eyes. I was there for an annual eye exam with new insurance. I kept telling …
Dr. Grazed is very thorough and extremely knowledgeable!!! Been a patient many years
Great experience and felt like she answered all my questions. Would highly recommend!
Dr. Ngo is great, but these are my issues with this office.
1). They don’t have transparent pricing. I requested an estimate for the …
Dr. Ngo is the best! I love her knowledge and nice personality as well!
Dr Ngo is awesome! She caring and kind! I couldn’t be more pleased with the outcome of my cataract surgeries.
It is a very busy office but I felt like the staff was very professional when I was there.
Dr Ngo is great, very thorough, kind, and knowledgable. I would highly recommend her!
Dr. NGO is very caring and kind she really cares about her patients. The staff is very friendly and caring as well.
I have been seeing Dr. Ngo for several years and really like her, but, unfortunately, am going to have to have to find a new eye doctor. I recently had cataract surgery, and there were isuues with billing due to poor coordination between …
Dr Ngo was very nice and listened to all my concerns about what has been going on with my eyes. I have a severe anxiety/fear when people mess with or get close to my eyes and she helped me through it all and had lots of patience. I appreciate everything! I’ll be heading back in a few weeks.
These folks are a super team!!! Dr. Ngo is always very prepared, really thorough and patiently explains all that’s going on. WOW!!!
I highly recommend Dr.Ngo
Dr.ngo removed my cataract without any issues.the results are great.no pain and my vision is great 。
I really like Dr Ellen Ngo. She is very professional & take’s the time to explain everything. The staff is also very friendly.
Dr. Passmore – absolutely, politively, the best doctor that I’ve ever been to – his extensive experience, his thorough manner, and his avoidance of unnecessary and often expensive exam machines is spectacular.
Front desk people are very rude they ask me for my copy wich is $25 but they asked for $50 and told me you I didn’t pay yor last year copay I tried to explain to them you guys always collect copay at front but they keep saying the …
Dr. Ellen Ngo is outstanding in her knowledge of ophthalmology and has Saturday hours available as well. I’ve been a patient with Dr. Frazee at the North Texas Eye Center for years, but went with Dr. Ngo when I needed a Saturday …
The wait was well worth it. The staff is friendly but more important very knowledgeable. Thank you Dr Ngo
As usual, my visit with Dr Ngo was great. She is very knowledgeable, personable and makes the whole visit a positive experience.
I have never been so disappointed with this Eye Center, I had an appointment to see Dr Ngo for cataract surgery.
My first disappointment was with the initial technician who interviewed and …
Everything went wonderfully. I am/was extremely nervous about anything getting near my eyes. Dr Ngo mad me feel at easy removing my fears for upcoming cataract surgery.
I love Dr Ngo!! Very friendly, polite, thorough and seems to really care about her patients. I highly recommend her to anyone.
Phoebe Adams
Office staff courtesy very good. Prompt. Dr is always pleasant, spends sufficient time explaining condition, prognosis. Would recommend.
I called for an appointment which was scheduled for 9:00 AM. I arrived early and completed the required paperwork and waited, and waited, and waited while many patients were called back including at least 3 other patients that arrived …
Waiting time was short. Staff was courteous and knowledgeable. All questions were answered. The whole experience was comfortable and efficient.. We really like Dr. Ngo and would recommend her to others.
Met with Dr. Frazee the first time this morning and was suitably impressed. I was not happy with the Dr. that took over when my old Dr. retired. Dr. Frazee is “Old School” and believes that a patient should see the Doctor instead of a …
Clinic setting Is open, spacious and clean. Personnel are courteous and efficient. Wait time is acceptable. Dr Passmore is patient and knowledgeable and explains patients’ conditions thoroughly.
Very well organized and efficiently run multi doctor practice. Doctor Ngo is a very caring doctor and excellent surgeon. I’m delighted with the results of the removal of cataracts from both eyes.
Dr. Ngo is truly an Awesome Ophthalmologist. Her professionalism and personality are very refreshing which makes going to see her a very positive experience. Unlike many other doctors, she also values her patients time and doesn’t leave …
I had a wonderful, efficient and professional experience with Dr. Ngo. She is a very professional and kind provider of services. She knows her stuff! Dr. Ngo was able to quickly assess a very serious condition in both my eyes. As a result, …
I had a very good experience with Dr. Ellen Ngo. She is professional, informative, answers all questions patiently, and she is kind.
Her staff is equally professional at their jobs. Skye Johnson was very helpful …