Located in Kaufman, Texas, Trinity Valley Electric Cooperative (TVEC) is an electric distribution cooperative serving more than 50,000 meters.
| Friday | 8:15AM to 4:45PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:15AM to 4:45PM |
| Tuesday | 8:15AM to 4:45PM |
| Wednesday | 8:15AM to 4:45PM |
| Thursday | 8:15AM to 4:45PM |
1800 E State Highway 243, Kaufman, TX 75142
(Translated by Google) is remiss
(Original)
Es remiso
(Translated by Google) It is the worst service company that exists, I have felt so robbed with them, I hope that it will end that it is the only electricity company in this area that is why they abuse users …
I just want to thank the team for getting our electric back on today . Much appreciated
Can’t thank the outrage crews enough! They always come thru for us!
Horrible and unfair
👍👍👍 …
highly priced monopoly…!
Do I smell a monopoly?
lots of time, the web site is not working!!!
Long story short….Horrible Horrible experience.
Their outrageous price just kills me.
Quick, easy…
Crazy billing, extremely rude customer service.
Great customer service. Very helpful!
Great people
Thank you Matt!
Helpful everything.
T.V.E.C Has always treated me with dignity.
Great people
Very friendly staff
Where do they get their rates from? So higher than other companies
I moved out of my apartment in Kemp in 2013. Three months after moving, I received a bill for $177.34 for the month AFTER i moved out, even though I had called ahead and scheduled a disconnect date and called again after I had moved just to …
Way to high i don’t understand how my bill can be over $100 a month when I’m never home and live in a apartment.
Never had a problem with this company!!!!! Very nice and helpful so far been with them a year
Ruby was really nicand helpful
Great customer service
Don’t use this distribution company. After much investigation and several calls along with multiple explanations from TVEC pointing the finger at others. I came to find out TVEC has much more control over the “rolling blackouts” we are …
Friendly and very helpful.
Only place that serves out here, so they can charge whatever they want and get away with it. Can’t wait to go solar.
I like tvec but I wish they had other options just to see the difference
I’m on leave without pay due to Covid. TVEC isn’t offering any assistance or additional time to pay. I’m a single parent that is struggling to keep my daughter and pets warm and comfortable.
Haven’t been there in five years
Why does TVEC give so much to charity and not help the customers who are seniors that have a tough time with the over the top bills.
They dont take American Express and when that’s your only way to pay after hours makes it difficult. I understand the fee on AmEx is high but some only have that payment method.
Customer care was excellent !!
Very high rates GREAT PEOOLE WORK THERE THEY R AMAZING JUST HATE TRYING CONTACT THEM ON FRIDAY I HAVE 3 HALF HOURS TRYING TO CALL STAYING BUSY BUSY BUSY
During power outage, customer service explained the reason and was helpful it that situation.
They were a bit small but very good.
Bill all over the place. Inconsistent.
Trying to get on a payment plan.ugh struggling with this covid
They have left me without power AL day for a simple pole swap. Knowing my dad is on an oxygen tank .thanks for ruining all my food
Moving out here has been tough especially when you have No choice but to sign up with tvec their prices are ridiculous high.They take advantage of situation by only providing ONE RATE this is bizzarre.Do Not Recommend
They have the best customer service!!! I love Sarah, she was so kind and has a great smile.
Prices are high but I will say when there is a problem they try too hurry and resolve it
Always answer all my questions!
They denied service for us, after we field out the form online and paid the deposit. Said we had to pay the last tenants bill that was over $600, said we were trying to scam them by opening a new account in a different name…..last …
They handled my issue I had.
Good service,but overpriced
Slow for service 7-21 days when we where told it would be connected the following monday sorry but that’s not friendly service.
Tara is so sweet and helpful! She explained everything until I fully understood. I like that they offer the pay as you go lights, and they have a credit management program (for second chance, basically).
Great and fast customer service.
Normally, TVEC is very good. However, during the last winter storm, they stopped tolling blackouts and cut power to our house for 4 days. Unacceptable when others in our community had power.
They were amazing. Made it extremely easy for me.
The staff is very friendly and helpful!!!
Awesome service. No problems.
Nothing has changed in my home and my bill almost doubled in one month. We both work during the day and sleep at night. This is ridiculous though.
They turned my electric off twice 4 days before cut off notice.
Always willing to help with any concerns and questions! Recently moved here about a year ago and things have been simple, straight forward, and I have yet to receive an outrageous bill! Thank y’all so much!
Excellent customer service,but incredibly expensive compared to any and all electricity providers! And if you live in their service area you have no choice,but to have TVEC…..HOW IS THAT EVEN LEGAL!
We hate TVEC so much we literally decided to move to a completely different area and our first question when looking to move was “Is your electric provided by TVEC?” because we never want to give them another penny!
During the winter storm my electricity stayed on except for 1 hour. I was very grateful.
I don’t know just drive thru and pay your bill and thats it
I’ve been waiting since November and thays still can’t give me a date!!!! But the overall price was cheap! This ain’t all about covid
THEY DONT EVEN DESERVE A ONE STAR! THEY TAKE ADVANTAGE OF YOU I HAVE BEEN WITHOUT ELECTRICITY FOR OVER A MONTH MY FRIDGE HAS MOLD ALL MY FOOD IS ROTTEN I HAVE 3 KIDS ITS EXTREMELY HOT. MY DAUGHTER IS PREGNANT AND SHE’S HAS BEEN HAVING …
Great place great customer service.
The girls in the office are always helpful and no issues with our service.
Good people providing great service.
Outstanding and very professional service.
The people that work here is Sweet I absolutely Love paying my bill
Just paid my bill. They are always nice
This is a very well ran establishment, respectful and polite, and when storms hit, are very efficient at getting lights back on !
Took care of my problem the first time I called. They did not charge me a late fee.
Rip off, worst electric co ever. Money scam and high bills that are so incredible people have moved to get away from this sham of a co.
EXTREMELY Expensive rates. The automated service is a joke, it won’t recognize my phone number on the account or my account number. They sure don’t have a problem sending their EXTREMELY high bills!
They suck. Power us off more then on. And it socks that they are the only power company we can use out here.
We had a storm and it knocked our transformer out late in the evening on a Friday night. Placed a call to their automated outage system, and the guy was out here within a couple hours and had everything back on and running. That is what I call great service.
My husband and I and my mother are all so grateful and appreciative of Trinity Valley Electric. We never lost power during the entire store.
They are EXPENSIVE. And the sad part is that you cant leave them and pick another carrier so they know it and take advantage. You cant ever get an extension for additional time to pay your bill they always say NO. My last two bills have …
I’ve dealt with Wills Point office and Kaufman office and have NEVER received bad customer service. ALWAYS pleasant interactions. Shocked to see bad reviews and curious if it is specific to other locations.
This place needs to hire real electricians that actually fix people’s power, rather than us all going without power on the coldest day of the year. I guarantee it will not be on before they close who is willing to bet money on this?
This company is extremely unprofessional and just horrible. You can be super sweet to them and they still treat you bad. Their services suck and they act like it’s your fault. Forney is such a beautiful place but I’d rather move out then deal with these people.
I hate TVEC and they talk to you about your bill like your an idiot. I explained to them that I want the power to choose, because we would save a fortune, they swear I am wrong due to fees and what not. We literally lived in a bigger place …
Our elect. Bill was over 750.00 one month then we kept the heat and the tv’s off to lower the bill but it was very close to the same amount the next month. No way can that be true!!! But whats a mom with 3 children to do: Stay warm or feed the kids? There are No other elect companys that services this area.
This is the worst electric company I ever been with. My bill keeps getting higher and it’s so annoying that this is the only electric company I can get! The customer service department seem like they lack empathy when trying to make any …
Aside from their OUTRAGEOUS rates, the customer service is just terrible! Trying to get a service they can’t 3 months in advance! Well over $700 if you don’t have a meter already forget about it! Then the deposit they claim will be applied …
Bad service. Why it is the only electric company out here is beyond me. I’d rather have Green Mountain Energy over this monopoly. Not only that, the service application fee charges way too much (especially for first time customers), and the …
They are always very nice when I call. Extremely helpful when I had questions about putting in brand new electrical service.
Very high bills. I believe they add on to your bill to finance the expensive, lavish lifestyle the directors of this company have. Company credit cards, laptops, medical insurance fully paid and retired board members receiving paid …
Trinity Valley should give the senior citizens a cost break, a discount. Seniors live on a very small fixed income. Though your company gives charity, the places a customer has to go to beg, can be unreasonable to seniors, refusing to help …
Personally, I had a very costly, situation that I was concerned with, and Trinity Valley, my electric Company, came out, concurred , consulted, and sent the, most respectful, resourceful and knowledgeable representatives of my electric …
Every time I call the people have always been kind to me. Heather explained everything to me. I appreciate her sweet self. Thank you. Yours Purity..
Horrible that we do not have the option to use another electric company. The prices are ridiculous and so high. And yes they do abuse the fact that they are the only provider in Kaufman County.
Crazy rates! Won’t help you! Our bill is $799.00 i haven’t paid it and will not pay it and they are going to get sued. I’m only 22 my husband is 23 and we have a toddler we don’t earn much. We live on a fixed income, we have Medicaid and …
I thought they were a Bank. I send most of my pay check to them.
Last bill was $400, our current bill is $537
Keeps going up!!! I’m so over paying way too much! I have owned two homes in the past and NEVER EVER had my light bill this ridiculous! Sadly it’s the only company I can go with because of the community I live in 😔 …
I have had the for 32 years and never had a bill that was high as other people that I hear talking about their bills. My bill gas never been over 300 even when I have had relatives live with me. I was afraid of changing my air heating unit …
The electric for this area is too high! A Co-op company that takes advantage, because we don’t have other options! The homes in the area are nice but seriously these are not mansions!! Too many people are moving and selling their homes …
Never willing to work with you even if its there fault. Just a flat NO. No compassion for people. Employees talk to you like ur trash. They will flat out lie to get you out of there hair. Whoever answers these claims member owned. We know whos pockets are getting padded. Worst company i have ever dealt with. Pathetic.
I’m generally satisfied with TVEC’s service. The only thing that really gets on my wick is how they usually restore power after an outage, by repeatedly zapping my electronics on and off like a spider monkey with a defibrillator. TVEC, …
TVEC is by far the best provider of electricity. I compared my last 2 months bills to my lady’s bills who has CoServ. My bills were $160 and $281. Her bills were $431 and $451. Go figure!
Absolutely the worst. They only gave us the option to sign up as prepaid the when we moved they continued to let my bill rack up to over $400 without a payment so now in order to get service I have to pay a balance that I never used because …