Zochnet

Zochnet

Wifi Internet, Computer Repair in Lee, Milam, Bastrop and Burleson counties See more

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Zochnet Contact Details

  • 424 S Main St, Giddings, TX 78942
  • 877-866-7770
  • 979-542-9200
  • Saturday 9AM to 3PM
    Sunday Closed
    Monday 7AM to 5PM
    Tuesday 7AM to 5PM
    Wednesday 7AM to 5PM
    Thursday 7AM to 5PM
    Friday 7AM to 5PM
  • http://www.zochnet.com/
  • Twitter, Facebook

Zochnet Reviews ( 100 )

  1. Decent internet connection service – but customer service is the worst. Field service – even worse than that. They literally requested that we cut major limbs to accommodate the lines and then did not even run the lines that way. …

  2. Very bad experience with this provider. I’ve been calling them asking for support and they don’t even show up since the first call I did to them 2 months ago, the internet connection is very, very slow. STMM??🤔 …

  3. Our internet went down in Giddings, TX and David Zoch came on site and helped us figure out the issues we had. Great customer service and quick response time.

    Thank you David.

  4. They came out Thursday cause my internet was out and they fixed it. Now its out again and they dont answer the phone. Wouldn’t recommend for anyone trying to work from home or do schooling cause it’s always down and takes days to get ahold of them on the phone then more days for them to come out.

  5. Horrible service and rude people. The network keeps going down every week and then I lose all signal afterwards to my house. They do not want to send out techs to help bring my service back up. I would recommend going anywhere else.

  6. These prices are terrible. Is this a 1990’s internet pricing model? It’s 2020, why are you paying $55 for synchronous 1Mbps? What can you even do with 1Mbps? …

  7. Internet is constantly down , you dont receive the speeds you pay for , and when you describe to the technicians what is going on with your internet they sit there and explain to you that they can’t find any problems with your service and …

  8. No internet service. Will not answer their phone. Cannot send email through phone because of their website will not accept the computer generator characters

  9. Terrible service, and even worse customer service. They talk to you like you have no clue what internet is, or how it works when you tell them their service is poor. And that’s if you get through, or get a call back within a week.

  10. The only good thing about this company is the customer service. We were supposed to have internet a week ago. We keep getting excuse after excuse. This is ridiculous. They need to get it together.

  11. A year with nothing but problems and worse than dialup speeds. You will pay $100 a month for 1/3 of what you pay for…when it works. Go with nextlink or starlink when it comes.

  12. We have had this internet for about 4 maybe 5 years. And I can honestly say it’s the most horrible internet always goes in and out, and we are supposed to get 15 in speed and only get 7 on a good day.

  13. As a Zoch net customer we have been pleased.Yes at times the service is affected by severe weather but they get on the repairs right away.Having moved out of the area I can say that I will miss their service. I would resign up in a minute. Honest hard working people.

  14. Exceptional Service!! We had internet problem at our store and we could not process our credit cards. Zochnet’s technicians were able to resolve the issue and we were able to resume the business. …

  15. Every time I turn around service is down. It takes them days to make any repairs. Internet is down more than it is up and I am still charged full price. Company does not care about clients just their money.

  16. The service they provide is not up to par. Ther costumer service is even worst. You have to act like you have to buy somthing to get them to pick up the phone. The manager/supervisor is very rude! They never answer emails or return phone …

  17. As a business customer of Zochnet we couldn’t be more pleased. Providing true broadband service to this area is a real challenge and Robert and his team come through with flying colors, especially considering the previous problems we …

  18. Worst service ever! Hughesnet is terrible absolutely terrible and I chose hughesnet over Zochnet! It’s the only in the area which is why they charge a large sum for terrible service. If fiber or anything similar comes to the area, Zochnet will go out of business. My AT&T fiber is $80 a month.

  19. Couldn’t be happier with the Wi-Fi quality and the customer service offered. Recently called because my Wi-Fi was down and within a matter of minutes they had it fixed and up and running. With 3 children, myself, and my husband using Wi-Fi almost constantly, there is no buffering, or skipping, or glitching.

  20. We have been using ZochNet for several years. Their response time is great. I am a business owner and my business is out in the “country.” They are keeping up with wireless internet solutions as they come out and keep updating their …

  21. I have been trying to get anyone to talk to me, either by phone email or chat for over a week now and nobody can even be bothered to talk to me about setting up service. Closed my request as complete when nobody has taken 2 minutes out of …

  22. 5 stars is not enough for this business. Recently we had terrible storms in the entire Zochnet service area. To make matters worse flooding prohibited access to many areas of the county, and it was Memorial Day weekend. Robert, and his …

  23. I have had Zochnet for a total of 5 years. and at two locations best service i have ever had and at best price by far! they are always on top of things.

  24. This is the worst service I have ever encountered. I have been with them for over 4 years because there isn’t any other options living in the country. I have been paying for service speed I haven’t ever gotten and when I call them it’s just …

  25. I’d love to give them 5 stars, as I’m happy to have fast WiFi in the middle of NO WHere, as I came to ZOCHN.NET from a small company they bought out, a small company I could always contact someone when service went out even the owner at …

  26. I’m biased because I work here but who would rate their employer poorly unless you hate your job. I believe this company has it’s clients and employees best interest in mind and the owner does a lot to help the community. We’re worth checking out if you live in the area and need internet.

  27. Zochnet is not fast or reliable. They promised me I would have speeds where I could stream data. I can not play video games without lagging out or watch Netflix without it stopping through the show or auto lowering the quality because of …

  28. Bad weather can often result in damage to wireless internet and TV services. It is just part of it. It is so nice to know that when such events do happen that your service provider has the resources to take care of any issues quickly and …

  29. I needed a fiber patch cable to replace the one that broke. Instead of just selling me a replacement part they tried to make a service call out of it so everyone could get paid.

  30. We recently moved to a new address that Zochnet services. Before moving, I was searching online for internet providers in our area. A few options came out. Some were satellite (which if you game online DO NOT get satellite internet at all) …

  31. UPDATE : My husband emailed the owner and stated that we had some issues from when our service was first installed that he would like to address. Rather than inquire as to what those issues were, the owner suggested we find a new service …

  32. Wondering why my internet has been consistently jumping up and down and your phone provides the message ‘The wireless customer you called is not available at this time please try your call again later’….but I guess whether or not I keep my job doesn’t matter to yall 😃 …

  33. –POST UPDATED–
    I would love to leave a 5 star review, but unfortunately I just can’t. We have had issues with our service before, but that was handled quickly, which is …

  34. We live in a rural area and have tried several companies. I was ready to just give up on internet, until Zochnet. The installers were excellent, polite, professional young men going above and beyond in customer service, to locate …

  35. Supposed to get 15 mb/s download, the best we get at Any given moment is 7 and that’s very rare, the average is 1-3 mb/s. Very unstable and unreliable. We pay our bill every month and hold our end but they never hold up to what they advertise and charge for. (Lexington)

  36. I have been a customer for almost 3 years. Zochnet rates #1 in customer service and reliability. In my experience, they go above and beyond expectations. It is very hard to find high speed internet in rural communities but Zochnet is the …

  37. The customer service is amazing. Initially i had issues with my router and ps4 network. the tech came out and spent a couple of hours working on it and solved it. he never complained or did the typical its your router stunt. he kept at …

  38. We been having trouble with our service slow to nothing. We been calling and been told someone will be coming. Well it’s been five weeks and many calls and no service as of yet. We are at the mercy of Zochnet because only one provider. I …

  39. I have been with them for about 6 months. The service started out fine, but for the past few weeks we have had little or no service and can’t reach anyone. They want you to submit a ticket online…..hello. No service. I am using the …

  40. Have them come outAnd hook up my Wi-Fi At that time my computer quit working. I bought another computer and was not able to connect it to internet. Kept saying I had no internet. …

  41. absolute DOG $HiT I only gave two stars because at first it was good no problems, BUT NOW LET ME TELL YOU ITS THE SAME OLD THING OVER AND OVER “ILL LET THE TECH KNOW” “WE WILL GIVE YOU A CALL BACK” BLAH BLAH BLAH. I have more of a chance to …

  42. WORST COMPANY EVER! They never answer the phone and never call back when you leave a message. Had an emergency where we needed immediate service (equipment was hanging due to weather) took us 2 days of calling them for them to finally get …

  43. Second outage in less than a week, one of many. For an “always-on” connection, it’s off an awful lot. Thankfully I have not started my work-from-home job yet. Phone line must be ringing off the hook, only a busy signal when I call. …

  44. As an IT professional, I’m very depending on high speed, high availability and stability of my Internet Connection. With the help of Zochnet, they have been providing high-speed internet services to us for several years now. I’m glad to …

  45. I am an active customer. These folks know their business. I have yet to speak with any one of Zochnet associates that wasnt knowledgeable, friendly and a strong willingness to assist to the best if their ability. I gave an overall 3 …

  46. Trying to charge 25 bucks when the wind pushes their dish out of the signal… crooks i tell u crooks.. get your head out of the scammy clouds before Elon takes your business out with better service! Oh wait its already happening good luck zochnet hope u crash and burn!!

  47. This last experience with trying to get someone out to fix my internet has been horrible! I have been without it for 6 days now. They sent one technician out and he could not figure out the problem! I guess we’ll see if they keep their word and come back with another tech today to finish the job.

  48. I would like to say that I could give a higher rating but this has been a problem company from the start in September. everyone will tell you different things. turns out that I cant get good internet until they upgrade the tower near me …

  49. I am SOOOO glad to be cancelling my account with Zochnet today as I’m moving out of the area. They couldn’t help but gouge me one final time saying they don’t prorate their service, so I’ll be paying for all of June and leaving on the 7th. …

  50. I paid over $400 to have this service installed and 2 weeks later it’s not working. When I called to have someone help me fix it, First they didn’t answer. When they finally called back, they offered me the basic steps that anyone with …

  51. After years of being underserved in Burton, Texas, we have been blessed with Zochnet coming to town. They installed their fiber service, which I have, in the city and it has been phenomenal for the last 10 months. The fiber not only …

  52. Absolutely horrible, currently trying to work and the internet keeps cutting in and out. Then goes out completely. Tried calling to figure out what’s going on and it seems like the phone is off the hook and keeps beeping or I get “ we’re …

  53. Very poor customer service. Make calls, leave VM and no return by technician. Speed always slow, not up to what I am paying for. Usually 1/2 the speed I pay for. Their speed is better than the company they bought, but customer service is …

  54. Because of where we live, this is the only internet service available to us, with the exception of Hughes Net. Our service used to be sketchy at best. We would be without service for days at a time. We would have to insist that our bill …

  55. Internet is constantly unstable. Recently had the service upgraded to fiber at our house. The fiber service provided has more issues than the cable that they had ran to our house before. Very disappointed in this. Placed a service ticket 5 …

  56. The internet service is uneven. Customer service ranges from good to poor. They are often the best of several less then ideal choices for rural internet. They could do a much better job of responding to service issues.

  57. Internet service initially was OK. Been with them 7 years at highest tier service. Steady decline in speed and reliability in last year especially. Gradual decline in responsiveness as they grew. My Starlink box arrived yesterday. Im gonna give it a try and if it works I’ll cancel Zochnet.

  58. Their service is very inconsistent and is a hit or a miss. We are paying for the 150 dollar a month for the 100 up 100 down fiber service. And in short, it does not work. We are getting the equivalent of a 15 to 20 dollar service in a city. …

  59. Slow speeds, even at $150 per month! Which is a ridiculous amount of money. Wildly inconsistent signal. Sometimes stops working entirely or works at 10%-20% of normal speed for days on end. Very frustrating, but I have no other options in my neighborhood. I hope that changes soon.

  60. Update : now no one will respond, sent over 30 emails and no response. Im not getting 1 mpbs and im oaying 100 aminth for speeds up to 25! Update: the owner reached out to me and is working on my issue himself. If this gets corrected i will …

  61. Absolute trash. Worst customer service. Worst internet I’ve ever had. God forbid I have two devices streaming at same time. And god forbid it sprinkles without knocking out a tower. Every time we call complaining about WiFi being slow or …

  62. If I could give zero stars I would. This company is a joke. The internet is trash. They claim you can seamlessly streams TV, browse internet, play games, have multiple devices running at the same time. In reality, I can barely …

  63. Very expensive, very unreliable
    Their infrastructure consists of a series of towers relaying signals to each other. If one tower in the chain goes out your internet is gone. This happens …

  64. I’ve had Zochnet for a little over a year. There hasn’t been a week where I have not called in and spoken about not getting the internet bandwith I’ve paid for. Also, if a strong wind blows thru, you lose internet all together. As I …

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