Journey Federal Credit Union is dedicated to serving anyone who lives, attends school, works, or worships in Clinton, Gratiot, or Shiawassee County, … See more
Read More| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
1200 ZEEB DR, Saint Johns, MI 48879
If their system goes down you will not be able to take any of your money til the system is back up which they never know how long it will take to fix and get system back up and some employees have very very bad customer service skills and are very rude and high turn over always seeing new faces
Does anyone like to answer the phone here? Why have a member services extension if no one is going to answer the phone. I am very close to moving my accounts elsewhere. Too many years wasted on horrible customer service.
Oh my goodness I absolutely LOVED My exsperiance with Alena, she went above and beyond for me!!!!!!!!! Saying thank you to you isn’t even enough Alena! We love your passion and it has touched our heart and again we thank you!!!! 🙂
Terrible customer service. I live 2 hours away and work third shift so trying to contact someone on here about my account is damn near impossible. They avoid the phones like the plague and anytime you need something changed they sail they mail you the paperwork but never do.
Taylor Pence is awesome! She helps me with everything I need.
Absolute worst after hours service. If logging in over the weekend or if somebody mischievously enters your account number and it fails the login 3 times, you have to wait until Monday to access your account. There is literally no after hours support. And there is no e-mail account recovery or password attempt reset option available.
Very disappointed in the inconvenience of this credit union. Their mobile app does not work a majority of the time and customer service is not helpful. Highly recommend to bank elsewhere.
I have been a member of this credit union (although it’s name has changed a few times) since 1978/1979. I’ve always had good service & never any problems with. I prefer them over any local banks!
Melissa Helt has offered exceptional customer service to me consistently. She is patient and thorough. She is remarkably kind and I always leave the credit union feeling like I can handle completing complicated financial ledgers on my …
Probably the worst eteller system in the banking industry at least once a month it goes down and you cannot access your account. cannot check balance at atms or anything. Worst of all it always happens over the weekend so they are basically holding your money and you can’t use it
I am so disappointed in this bank. We deposited a large check in the bank that was from another bank which we have done in the past!!!! They put another hold on it. They have gotten these checks in the past. If they don’t trust us I guess …
Worste place i have ever banked.. never again. Place is a joke. Helps nice but bank is a total joke. Since when does a credit union get to control how much money I take out of my account. These dictators will never see another dime from me.
It is a great bank to go to never had any problems at this branch before but beware there phone app and desktop website are very poorly made and require you to have patience, and a lot of it. There are to many limitations to how many times …
Phone goes to an answering machine if No one answered , they offer buisness accounts but don’t offer business loans, the system does not link to any buisness software like quick books To be paid electronically, they don’t have the ability …
Frustrating the lobby is still closed. The wait is long in the drive-thru. When I drove up, I wasn’t greeted or given instructions. It would be helpful to be welcomed and told what to do instead of the tellers staring me down expecting me to send the tube up before hearing my need.
Not a good bank always missed place money and giving you the run around when u try and call about it if there was a zero star option I would’ve chose that!
I’ve used this bank for about 4 years and haven’t really had issues other than the app being down most of the time. My debt card expired in October and I’ve never received it and called on the 1st of November for a replacement of that one …
Love this credit union. It’s always helping me save money. I can’t use it even when I need it most! Trying to get gas or buy groceries? You can’t use the app OR the website! Thanks Journey!
Not an ideal place to bank. Always helpful, however I never know my true account balance and often find overdrafts since they haven’t updated their banking app in THREE YEARS. It’s very unreliable. Many people, including myself who live …
Worst bank experience ever! Called to transfer money.. lady said we weren’t on that account. ( Minor account) went in the bank to straighten it out.. the CEO Jeff himself told us that that lady didn’t work there and that if we didn’t like …