My meter is an old dial meter 22 years old. My bill for a single person in a house heated by propane with one room with electric heat kept at 60 degrees is $719/month!!!! …
I was going to move in October 2022 and didn’t move called them to tell them staying at same address end of Oct. 2022 it’s now February 2023 and they are still sending bill to a address I never moved to . I have been calling every month …
Had a lot of problems getting a senior limited income rate when I had it with n grid no problem now I get 2 Bill’s a month and wait til the Las minute to pay it.
Its mind boggling how these people can justify the price hike. My bill was over $700 when I never used to pay over $400! How is that even possible without air conditioners running?! This summer is going to break us all
Had some issues hooking up new electric and gas meters with a new apartment (not the fault of PPL). I had to call customer service three times and each time they were pleasant and solved the problem.
Our bills have more than doubled since Rhode Island Energy has taken over. We live in a one income household with children. My significant other is medically disabled and unable to work. How are families in situations such as ours, supposed …
First thing they do once they take over for the old company is raise the rates after telling everyone they were not going to do that. It should be illegal for lying.
First thing they do is update the logos on all vehicles. Second thing? Propose energy rate increases by 144%. Nothing but more corporate greed while people will freeze during the winter. I’m not sure how any of these people sleep at …
Customer support is non existent. Good luck trying to get solar approved in less than 2 yrs, just a bunch of excuses if by some miracle you get a response.
They raised my electric bill by 45%…. These people are robbing the public and we people need to put and end to this … 45 percent increase in electric …. Horrible horrible company; karma will go after the greedy
The worst service ever I’ve been waiting for a month for they reconnect electric service after I paid what they want me to pay told me that if I pay only wait 24 to put back at the beginning of the month supposed now on the 29 and the …
They turned my electric off when I had an infant in the house and then said I didn’t qualify for infant protection when MY INFANT WAS BORN 3 weeks ago RIDICULOUS
Worst customer service ever! Switched to solar 6 months ago and have never recieved any statements, now they say I have a $255 bill which they never sent me. They are so rude and can’t assist you at all, they just “elevate” the problem and you never hear back. So distraught
Never had to pay 140 bucks for a electric bill per month with 1 stove 1 fridge and 1 fan.
Was always 50 for my small apartment.
I guess this is price gouging via monopoly
Garbage company, customer service is really disgusting, can’t handle anything, hang up my phone, and the electricity bill will increase by more than 2,000. No one handles it.
Besides raising prices a record amount. Solar interconnect department is a disaster, poor communication (when they actually respond) long wait times for seemingly simple stuff… their motto should be “Hurry up and wait”. This is why Monopolies are bad.
I say they want to charge us… we break their stuff. You know we are paying for it anyway, isn’t it ours to break? Trust me they can afford more… until they can’t and rates lower. The solution is there yall just got to man up
Consistently losing power in the East Greenwich, Stone Ridge neighborhood. Zero notification, zero concern from the company. We are unable to work without internet. We VERY MUCH miss National Grid!!
I have a abnormal spike in the electricity bill. I called the customer service for a clarification. Unfortunately, their staff is super rude. I tried to explain the problem I found on the meter. The staff just hanged up the call. Damm! ?
I dislike writing bad reviews, but…..customer service was terrible. Not helpful, referred me to the website, talked to me as tho I was an idiot! She couldn’t access my account, I didn’t have the number. Only when pressed she asked for my phone number. The entire conversation was brutal. Not making a good impression here in RI
Customer service is terrible. Blame lack of bill on “system problem” but are certain to charge you a late fee. Unable to answer simple questions. Insist that you “verify” your account with every person that they transfer you to (as no one seems to be able to answer questions).
【We need National Grid back!】
Rhode Island Energy is the worst service company me, my family and our friends have ever dealt with, they have terrible user experience, terrible problem …
Trying to start service at a new apartment and 1) the website is down and 2) when I call, I’m disconnected before speaking to a representative. I wasn’t necessarily looking forward to doing business with y’all, but wow. Could you be any worse?
Charges way to much and doesn’t care about its customers. It’s sad to large corporations like this take advantage of hard working people. I wish 0 stars was an option.
Worst company there is. First they turn off my eletricity after I called they tell me I need to hire an electrician to check out the wires they cut off themselves. These people try to make a profit out of every situation they make. They are no help and they also don’t care if you have a child and you’re freezing in your apartment.
Just sad what occurred between national grid and this new third party from PA, calling themselves RI Energy. Locked out of my accounts for approx a week and had a long troubleshoot sessions with how to pay. …
On the set amount payment plan, and yet the “fees” are DOUBLE the amount it says I’m SET to pay. My bill has tripled since they took over from national grid. Absolutely insane and completely unacceptable. It’s not like people have any other …
13 months of phone calls and emails for one Simple issue that is still not resolved. Customer support is non existent. Management really needs a user experience QA program to see how poor their customer support is. They would not be proud.
I own and operate a small apparel wholesale and retail business and to say the last several years have been awful due to COVID would be an understatement. I owe money on my electric bill. I have agreed to a monthly payment plan with Rhode …
I live with my pregnant wife of 8 month who has gestational diabetes and we had our power cut off even though we were behind I been making my payments. Our stove is electric so we can’t even cook plus it’s 90 degrees outside. First thing in …
Worst company ever.. bill is overpriced every single month,. Have to call them and wait on the phone every single time I get any mail or billing.. they are always wrong and try to over charge me and never correct the problem.. absolutely horrible company and they should be ashamed of themselves
What’s going on with them electric bills? they are up from $120- $140 last december up to $325 now for december there has been no changes in the household. I mean this is just crazy. this bill just came in from the Rhode Island Energy and they just keep going up.
Left a note on our door saying they were shutting off our gas if we didn’t contact them by the 27th because they “couldn’t access our meters”… our meters are outside and fully accessible and we have never missed a payment in the history …
I’ve never been so sickened and disgusted by a company. Aren’t monopolies illegal? How can rates be raised that much? I feel like I live in bizarro world
Worst electric ever. Got down to last back payment and sent check out. They never cashed it and told me i was late paying. They added over $400 to my bill threatening to shut me off. Bunch of thieves. If this state wasnt in such dictatorship i would switch. Go solar people.
This company won’t last long. Scheduled to have someone come and unlock my gas meter for 2 months now and still has not been done. I can’t use my gas. The only gas company in RI can’t do its job. I will be calling the governor.
Worst customer service ever. I had a change of tenants and they told both the previous tenants and me that they will not turn off the power and said the account can go under my name for the 3 days gap between the two leases. However they …
How is it possible that I can not go online and view my bill let alone hear my account balance over the phone? Rhode Island energy sent 2 disconnection notice in less that a month after I paid my bill. The switch to ri energy was the worst decision to be made
They turned off my power even though I was a paying customer the week of Thanksgiving. They said they did an investigation but that is lies since I was living there and paying. No notice at all. And once they realized the mistake they refused to send someone out that day. I had to wait for the next day. Horrible service.
This company is terrible, their cs reps have no idea what they are doing and will tell you completely false information. I made an appointment to turn on power that THEY missed and then tried to push back another week. If you have the …
Worst utility company I’ve ever in my life had to deal with. Moved into an apt, set up my electricity and was paying a flat rate of $150-ish a month and then all of a sudden within two months I see balance of almost $1000 and no one can give me a straight answer to why that is the case.
Had an electrical issue that the utility company needed to fix. They sent a crew within 2 hours of me calling. After the crew was done, power was fully restored. Couldn’t have been happier with the timeliness
Phone agents have been kind individuals, but the company needs to work on customer service. Get the phone agents a better computer system and train them with the correct information. …
Took my call and hung up on me twice because they couldn’t fix my problem. An absolute joke. Plus, the online billing system is totally flawed. I have mixed up account numbers & can’t pay my bill. Then they send me a past due bill with interest.
I called them up with questions about payment and service issues. I had a very nice experience chatting with Eric. He was very helpful and I had no issues. All my issues have been resolved promptly
Horrific, corrupt company. They more than doubled our bill with NO warning in advance. Does it not occur to them that an extra $250/mo might cripple people who live paycheck to paycheck? We are now paying $400/mo; when we moved in it was …
My electric bill is now upwards of $400/month FOR AN APARTMENT. Also, it took roughly 32 excruciating phone calls with them to even set up service because I previously had an account with National Grid. Each time, someone would tell me it …
I don’t care too much about the rise in energy prices. It was bound to happen soon no matter who we had. However, my bill is indeed all over the place. $80, $50, then $110, then $60, then $124. I’m a habitual person, I don’t have a …
Our bill has jumped from ~$150 to over $350 per month. Seems to be a common theme between these reviews. I haven’t reached out to them, but based on other reviews, I’d have a better experience shoving a fork in an electric outlet.
I had a bill dispute denied, despite providing written proof that I did not live at the address associated with the account during that billing period. Being told I have to pay for someone else’s electric bill has to be one of the worst customer service experiences I have ever had.
Customer service is beyond atrocious. Called in about something odd on my statement. Rep Jason started giving me attitude the moment I asked and said that he had to explain this to a hundred people already. I told him this was the first …
This company’s greed is SICKENING! I have had National Grid in RI for 5 years now and paid my bill ontime every single month, now that RI energy has jacked up the prices my usual electric bill would be no higher than $60 a month unless it’s …
I’ll start with the good things as that list is short. At least they have people in the call center that actually pick up now. Too bad they are not helpful at all. They are shady, shut off my electricity without my consent “To upgrade …
Would give 0 stars if I could – the cost is completely divorced from usage. Months where I am out of town completely and am using nearly no electricity the bill is 3x higher than months when I’m here and running an A/C in the summer. Customer service is nice enough, but they are powerless to offer any meaningful help.
I’m not sure if this company is evil intentionally or just run in a way that makes it impossible to do anything efficiently but IF you have the option- do literally anything else than use RI Energy. I work for a VIP contractor with them & …
I do not understand how in the year 2022 they cannot manage to properly program their website to allow for people to start service without calling in, as advertised. This is not possible because the form one must complete to proceed with …
Absolutely horrific service, I take care of the bills for my elderly relative that has dementia. They would call every other day saying they were going to shut off the power due to an unpaid bill, only problem is there was no unpaid bill! …
I see a lot of 1 star reviews here. I get it people, bills have been going up post pandemic. But today I’d like to share a really good experience I had with Rhode Island Energy. I called and got a rep on the phone in about 2 minutes of …
I was Very pleased with their service. I was able to make a payment plan so I can pay the bill according to my budget and they were very helpful what some of us don’t realize is that the people who used to work for a National Grid are the …
My meter is an old dial meter 22 years old. My bill for a single person in a house heated by propane with one room with electric heat kept at 60 degrees is $719/month!!!! …
I was going to move in October 2022 and didn’t move called them to tell them staying at same address end of Oct. 2022 it’s now February 2023 and they are still sending bill to a address I never moved to . I have been calling every month …
Soooooo expensive
Theft
NOT HELPFUL and give me HEADACHE!
Had a lot of problems getting a senior limited income rate when I had it with n grid no problem now I get 2 Bill’s a month and wait til the Las minute to pay it.
Its mind boggling how these people can justify the price hike. My bill was over $700 when I never used to pay over $400! How is that even possible without air conditioners running?! This summer is going to break us all
An absolute horrible company. Corporate greed at its finest. Awful customer service.
Waiting to join the class action lawsuit against RI energy. Anyone else?
Raised everyone’s rates for no reason
Had some issues hooking up new electric and gas meters with a new apartment (not the fault of PPL). I had to call customer service three times and each time they were pleasant and solved the problem.
Our bills have more than doubled since Rhode Island Energy has taken over. We live in a one income household with children. My significant other is medically disabled and unable to work. How are families in situations such as ours, supposed …
👎👎👎 …
Pure greed .
scheduled a visit and never came
The worst
horrid no good hikes
Costumer service is terrible. Shady begaviour.
47% price hike?!! unbelievable and unconscionable
WOW! WE NEED TO GET OFF THE GRID!
Worst customer service. Very very rude.
The 50% increase is making our lives difficult.
Worst customer service! Rude very rude
Worst customer service ever. I hope the go out of business.
Awful company! National grid wasn’t this bad…what happened?!
Trying to view my bill is complicated and at times impossible.
Folks don’t like it when you try to act local and you’re not. While simultaneously making electricity more expensive.
Took over from National Grid and tripled my bill for what!!!!
Rhode Islanders can not sustain a 47 % increase in electricity rates!
First thing they do once they take over for the old company is raise the rates after telling everyone they were not going to do that. It should be illegal for lying.
Know they sending a shut off notice for 64.50 .straight crazy last month it was another shut off notice.straight crazy
If I could rate 0 stars I would, can’t even get past the automated system to talk to a human.
I save a lot on my RI Energy bill by not paying them a dime
$109.73 for one person in an apartment mind you– is absolutely @%#$&*! ridiculous. Bring back National Grid.
They got people that dont qualify to be working there how do u shut off the wrong persons utilities
My electric bill went up to 504.00 in one month how are people suppose afford this
They chose the wrong name for the Company.
Rediculous increased bills!
Electric bill doubled since this new company has taken over. They don’t even go by the “actual” usage; they go by the “estimated” usage.
First thing they do after replacing Nat Grid is try to raise the prices by $50. Not a good first inpression.
My electric bill has doubled, nothanks to Rhode island energy delivery charges of more than the actual electricity used.
My usual monthly billed doubled from 200-400 last month. Rhode Island Energy absurdly throwing shady service charges to make you suffer.
Since June, I have lost electricity approximately 5 times; NEVER lost electricity on such a regular basis with National Grid.
Horrible, crazy expensive, power is constantly out and takes hours to restore
First thing they do is update the logos on all vehicles. Second thing? Propose energy rate increases by 144%. Nothing but more corporate greed while people will freeze during the winter. I’m not sure how any of these people sleep at …
Customer support is non existent. Good luck trying to get solar approved in less than 2 yrs, just a bunch of excuses if by some miracle you get a response.
They raised my electric bill by 45%…. These people are robbing the public and we people need to put and end to this … 45 percent increase in electric …. Horrible horrible company; karma will go after the greedy
The worst service ever I’ve been waiting for a month for they reconnect electric service after I paid what they want me to pay told me that if I pay only wait 24 to put back at the beginning of the month supposed now on the 29 and the …
They turned my electric off when I had an infant in the house and then said I didn’t qualify for infant protection when MY INFANT WAS BORN 3 weeks ago RIDICULOUS
Worst customer service ever! Switched to solar 6 months ago and have never recieved any statements, now they say I have a $255 bill which they never sent me. They are so rude and can’t assist you at all, they just “elevate” the problem and you never hear back. So distraught
The moment this company took over from National Grid, the price of residential electricity goes up 47%!!! FORTY-SEVEN PERCENT statewide. Enough said.
Never had to pay 140 bucks for a electric bill per month with 1 stove 1 fridge and 1 fan.
Was always 50 for my small apartment.
I guess this is price gouging via monopoly
Garbage company, customer service is really disgusting, can’t handle anything, hang up my phone, and the electricity bill will increase by more than 2,000. No one handles it.
Besides raising prices a record amount. Solar interconnect department is a disaster, poor communication (when they actually respond) long wait times for seemingly simple stuff… their motto should be “Hurry up and wait”. This is why Monopolies are bad.
I say they want to charge us… we break their stuff. You know we are paying for it anyway, isn’t it ours to break? Trust me they can afford more… until they can’t and rates lower. The solution is there yall just got to man up
Consistently losing power in the East Greenwich, Stone Ridge neighborhood. Zero notification, zero concern from the company. We are unable to work without internet. We VERY MUCH miss National Grid!!
I have a abnormal spike in the electricity bill. I called the customer service for a clarification. Unfortunately, their staff is super rude. I tried to explain the problem I found on the meter. The staff just hanged up the call. Damm! ?
I dislike writing bad reviews, but…..customer service was terrible. Not helpful, referred me to the website, talked to me as tho I was an idiot! She couldn’t access my account, I didn’t have the number. Only when pressed she asked for my phone number. The entire conversation was brutal. Not making a good impression here in RI
Customer service is terrible. Blame lack of bill on “system problem” but are certain to charge you a late fee. Unable to answer simple questions. Insist that you “verify” your account with every person that they transfer you to (as no one seems to be able to answer questions).
【We need National Grid back!】
Rhode Island Energy is the worst service company me, my family and our friends have ever dealt with, they have terrible user experience, terrible problem …
Trying to start service at a new apartment and 1) the website is down and 2) when I call, I’m disconnected before speaking to a representative. I wasn’t necessarily looking forward to doing business with y’all, but wow. Could you be any worse?
Charges way to much and doesn’t care about its customers. It’s sad to large corporations like this take advantage of hard working people. I wish 0 stars was an option.
Worst company there is. First they turn off my eletricity after I called they tell me I need to hire an electrician to check out the wires they cut off themselves. These people try to make a profit out of every situation they make. They are no help and they also don’t care if you have a child and you’re freezing in your apartment.
Just sad what occurred between national grid and this new third party from PA, calling themselves RI Energy. Locked out of my accounts for approx a week and had a long troubleshoot sessions with how to pay. …
On the set amount payment plan, and yet the “fees” are DOUBLE the amount it says I’m SET to pay. My bill has tripled since they took over from national grid. Absolutely insane and completely unacceptable. It’s not like people have any other …
13 months of phone calls and emails for one Simple issue that is still not resolved. Customer support is non existent. Management really needs a user experience QA program to see how poor their customer support is. They would not be proud.
I own and operate a small apparel wholesale and retail business and to say the last several years have been awful due to COVID would be an understatement. I owe money on my electric bill. I have agreed to a monthly payment plan with Rhode …
I live with my pregnant wife of 8 month who has gestational diabetes and we had our power cut off even though we were behind I been making my payments. Our stove is electric so we can’t even cook plus it’s 90 degrees outside. First thing in …
Worst company ever.. bill is overpriced every single month,. Have to call them and wait on the phone every single time I get any mail or billing.. they are always wrong and try to over charge me and never correct the problem.. absolutely horrible company and they should be ashamed of themselves
What’s going on with them electric bills? they are up from $120- $140 last december up to $325 now for december there has been no changes in the household. I mean this is just crazy. this bill just came in from the Rhode Island Energy and they just keep going up.
Left a note on our door saying they were shutting off our gas if we didn’t contact them by the 27th because they “couldn’t access our meters”… our meters are outside and fully accessible and we have never missed a payment in the history …
I’ve never been so sickened and disgusted by a company. Aren’t monopolies illegal? How can rates be raised that much? I feel like I live in bizarro world
Worst electric ever. Got down to last back payment and sent check out. They never cashed it and told me i was late paying. They added over $400 to my bill threatening to shut me off. Bunch of thieves. If this state wasnt in such dictatorship i would switch. Go solar people.
This company won’t last long. Scheduled to have someone come and unlock my gas meter for 2 months now and still has not been done. I can’t use my gas. The only gas company in RI can’t do its job. I will be calling the governor.
Worst customer service ever. I had a change of tenants and they told both the previous tenants and me that they will not turn off the power and said the account can go under my name for the 3 days gap between the two leases. However they …
How is it possible that I can not go online and view my bill let alone hear my account balance over the phone? Rhode Island energy sent 2 disconnection notice in less that a month after I paid my bill. The switch to ri energy was the worst decision to be made
They turned off my power even though I was a paying customer the week of Thanksgiving. They said they did an investigation but that is lies since I was living there and paying. No notice at all. And once they realized the mistake they refused to send someone out that day. I had to wait for the next day. Horrible service.
This company is terrible, their cs reps have no idea what they are doing and will tell you completely false information. I made an appointment to turn on power that THEY missed and then tried to push back another week. If you have the …
Worst utility company I’ve ever in my life had to deal with. Moved into an apt, set up my electricity and was paying a flat rate of $150-ish a month and then all of a sudden within two months I see balance of almost $1000 and no one can give me a straight answer to why that is the case.
Had an electrical issue that the utility company needed to fix. They sent a crew within 2 hours of me calling. After the crew was done, power was fully restored. Couldn’t have been happier with the timeliness
Phone agents have been kind individuals, but the company needs to work on customer service. Get the phone agents a better computer system and train them with the correct information. …
Took my call and hung up on me twice because they couldn’t fix my problem. An absolute joke. Plus, the online billing system is totally flawed. I have mixed up account numbers & can’t pay my bill. Then they send me a past due bill with interest.
Sadly I will join the majority who report RIE treats them badly.
Had my first customer service contact with them today in response to an …
I called them up with questions about payment and service issues. I had a very nice experience chatting with Eric. He was very helpful and I had no issues. All my issues have been resolved promptly
Horrific, corrupt company. They more than doubled our bill with NO warning in advance. Does it not occur to them that an extra $250/mo might cripple people who live paycheck to paycheck? We are now paying $400/mo; when we moved in it was …
My electric bill is now upwards of $400/month FOR AN APARTMENT. Also, it took roughly 32 excruciating phone calls with them to even set up service because I previously had an account with National Grid. Each time, someone would tell me it …
I don’t care too much about the rise in energy prices. It was bound to happen soon no matter who we had. However, my bill is indeed all over the place. $80, $50, then $110, then $60, then $124. I’m a habitual person, I don’t have a …
Our bill has jumped from ~$150 to over $350 per month. Seems to be a common theme between these reviews. I haven’t reached out to them, but based on other reviews, I’d have a better experience shoving a fork in an electric outlet.
I had a bill dispute denied, despite providing written proof that I did not live at the address associated with the account during that billing period. Being told I have to pay for someone else’s electric bill has to be one of the worst customer service experiences I have ever had.
Customer service is beyond atrocious. Called in about something odd on my statement. Rep Jason started giving me attitude the moment I asked and said that he had to explain this to a hundred people already. I told him this was the first …
This company’s greed is SICKENING! I have had National Grid in RI for 5 years now and paid my bill ontime every single month, now that RI energy has jacked up the prices my usual electric bill would be no higher than $60 a month unless it’s …
I’ll start with the good things as that list is short. At least they have people in the call center that actually pick up now. Too bad they are not helpful at all. They are shady, shut off my electricity without my consent “To upgrade …
Would give 0 stars if I could – the cost is completely divorced from usage. Months where I am out of town completely and am using nearly no electricity the bill is 3x higher than months when I’m here and running an A/C in the summer. Customer service is nice enough, but they are powerless to offer any meaningful help.
I’m not sure if this company is evil intentionally or just run in a way that makes it impossible to do anything efficiently but IF you have the option- do literally anything else than use RI Energy. I work for a VIP contractor with them & …
I do not understand how in the year 2022 they cannot manage to properly program their website to allow for people to start service without calling in, as advertised. This is not possible because the form one must complete to proceed with …
Absolutely horrific service, I take care of the bills for my elderly relative that has dementia. They would call every other day saying they were going to shut off the power due to an unpaid bill, only problem is there was no unpaid bill! …
I see a lot of 1 star reviews here. I get it people, bills have been going up post pandemic. But today I’d like to share a really good experience I had with Rhode Island Energy. I called and got a rep on the phone in about 2 minutes of …
I was Very pleased with their service. I was able to make a payment plan so I can pay the bill according to my budget and they were very helpful what some of us don’t realize is that the people who used to work for a National Grid are the …