(Translated by Google) The staff is friendly, the indoor air is well-ventilated, there are 24-hour ATM machines and two self-service letter and parcel machines. After paying on the machine, print out the barcode and paste it on the parcel, …
Horrible. I was in line an hour and half before they open it says they should be open at 9 and now it’s 9:55 and still not open yet. Very poor customer service.
They’ve been holding a package since December 23 and will not put it out for delivery. Will not answer phones. Nothing good to say about this cluster f.
This post office is the worst one I’ve ever seen, service without smile, and customers have to send big packages to backyard of the office which lots of
huge trucks driving around.
The employees here are very rude. They abused me of stealing their tape and charged me extra money on it, just because I don’t have the receipt???
Never ever go to this site!!!
…just as previously stated by those before me, no one answers the phone!! Ever!!
Some of my neighbors and I have received mail only 2 days out of the last five!! hmmm
Very poor service, they don’t know how to respect others. When customers have questions, they have no patient to answer. And also make the customer for a second line to waiting.If you don’t want to have a bad mood, it’s recoomended that you don’t come here.
I would give less than 1 star but it won’t let me.
The phone number rings and nobody picks up, then it rolls to voice mail and then it cuts out. Totally frustrated!!!!!! Pick up the phone!
Yes, they have the self serve kiosks for Saturday; however, there are no supplies needed to mail anything other than a regular envelope. Don’t bother coming on Saturday go to the Berryessa branch.
PACKAGES WERE DELIVERED IN A WRONG MAILBOX IN OUR APARTMENT COMPLEX!! SOME PACKAGES WILL NEVER REACH THE PERSON WHO ORDERS THE ITEMS; UNLESS YOU GET AN HONEST PERSON WHO REC’D YOUR PACKAGE INCORRECTLY, BUT OPENS THEM AND RETURNS IT TO THE …
Worst costomer service. The old lady didn’t let me drop off a package on the counter. I had to go to the self-service machine. Wasted time on lining up.
Poor customer service. I was trying to sign up for a PO Box. I was told I need an ID that proves my physical address. I read the application and clearly that was false information. I went to another post office and they accepted my passport and my signed lease.
Two packages in a row have not been delivered to my house and all they did was confirm with the courrier that they “delivered all mail that day”. Horrible customer service, phone number is either busy or no one answers.
I’ve never seen a USPS worst like this. They charge everything, provide nothing. No service, no help. The attitude is like they hate work here. Worst ever!
This Post Office is a fine example of what’s wrong with the USPS! The Management needs to get involved with the business. Poor or nonexistent customer service.
This the worst company ever – loss 1 of every 3 package ship internationally, horrible customer service. Never ever use USPS to ship package. Domestic letter OK. …
Horrible customer service. No one lifts phone and redelivery confirmation is a joke. The USPS call center registers our request but gentlemen here never bothers.
My tracked letter ended up at the office, but was never delivered. When I attempted to contact the post office no one answered the phone and they had a rude message telling people they do not have voice mail. I will not be sending a letter through this post office again!
Very friendly staff, especially the woman called Sukh. She recognized and told me about the mistake I made on my envelope. Thank you very much. Nice and clean place as well.
Would give 0 if I could. WORST customer service. Took them forever to get my mail box keys (3+ mos), lose packages all the time, NEVER answer their phones. Horrible USPS.
Postal employee 1st on the line up made me drive to the bulk mail delivery to drop off a small box that was postage paid & she was very rude. I will keep using UPs or FedEx.
I payed almost $8 to get my letter delivered in 2 days. My mail was delivered in one week!! Why even offered fast service when they clearly dont care when your mail arrives!!!]
I returned a package on 11/23/15 and tracked it today 12/4/15, it shows this LUNDY location my package arrived on 11/24/15 and has been sitting there since, its been almost two weeks. The returning items are an exchange to try and arrive …
The front office acts like they are on a slow boat to China; they act like they work for the County; another bunch of slow production people!! And they never smile….they definitely don’t enjoy their job. It’s a paycheck only
I just talked to a lady, who is the biggest Bi@#& with the biggest attitude today (8/10/13). I only called to ask about the status of my package, she just went blabbing on and on how it was already scan through their system and should be …
Been standing in the cold since 8:30. It is now 9:23 and they haven’t even started letting people in yet. No announcements. Nothing. All listings say they open at 9am. Not sure what the deal is, but we’re not off to a good start
Definitely the worst customer service branch in the bay area. Staff attitude are terrible, I wonder how can they treat customer with such attitude. Be sure avoiding from this branch.
Apperantly there was an issue with my package and they were suppose to send it back to the sender (to me) in salinas but apperantly this post office keeps sending back to Los Angeles twice! Hello!! Can’t they read the package. It’s been almost a month now I haven’t receive it. When I call they never answer! This is ridiculous!
never ever use usps if possible. they will mistype your tracking number, they will guide you to nowhere for the package. I had terrible experience in both Pittsburgh and the bay area
I am very unhappy with this Post Office as they have lost cards that I have sent my Granddaughter with gift cards enclosed and they have lost her unemployment checks and I tried to call them and all you get is the automated voices that are so frustrating!!!!! Very mad from Montana!!!!!😡 …
I don’t know why this location gets such bad reviews. It’s a great location. I especially like it because it’s open much, much later than other Post Offices in the area. I’ve only been there a few times to drop-off pre-paid packages but it has always been a very quick process.
Some of the people at the counter are nice. But God help you if you need to get someone on the phone. That’s not going to happen. Ever. I just had a nightmare experience — an important business document taken to this P.O. Wednesday …
Wow… i used flat rate box but the cashier said they don’t provide tape. She said that this post office doesnt have it and i have to buy my own. Really? Every post office i’ve gone have it available for customer who use flat rate box. I’ve …
There are a few very nice employees. Sara, in particular. Most of these reviews are probably out of spite and the customers who were more than likely in a big rush and not the nicest to the employees. I’ve had many great experiences here.
Tracking package for over one week going on 2. It took one day from Az to get to this office. Package tracking shows in transit so I called 800 number and filed an investigation. I am less than 50 miles away and even offered to pickup …
Staff are horrible especaily the asian lady that is there everyday she is so rude, down talks to you.. If I have packages with paid postage and want to get them accepted what is the big deal if I bring 5 or more what do you get paid to …
Worst kind of service. I had a percel (Tracking No. LS047431842CN). In the USPS site, it shows that the address is not available.
Its very funny. I have ordered 3 items from Amazon, 2 item delivered and for the …
I usually stop in this post office branch because it opens late during the weekdays compared to other branches and they have a drop mailbox for packages because they have the automated postal machine. It is actually nice you can also drop your prepaid packages on right counter inside the post office when it is open.
This postal service is a shame. We had PObox here just for 6 months but we can’t count how many time we lost our packages. You will get more depression when you deal with those chinese customer services here ( guys name ALEX). We showed …
the worst customer service…package was missing and USPS said that my local post office(willow glen) should be following up to track package. The woman at the post office said that she can’t do anything until it arrives at her post office! …
A package that was supposed to be delivered to me by 12PM today in San Diego was last recorded to have been at this location. Upon not receiving the package, I learned from the local San Diego post office that they had not even received my …
I came today (Thursday, April 14th) at 5:30 am to apply for the US passport. There was already a line. Don’t forget to take your chair, thermos and a blanket – it was 52F today morning 😉 …
Currently waiting to get something mailed. There are about 10 ppl before me, and after 15 mins waiting, there are 12 ppl behind me, still 9 ppl before me. And, there is only ONE window open helping clients
Staff is very helpful but the whole experience is less than ideal. Not enough open windows to attend clients. Given it was peak time (after work) you’d think it’ll be properly staffed but it wasn’t. Dirty floors and pens with no end in the customer DIY counters doesn’t help either…
i am giving my 2 drop off package on one of the staff here (a lazy old man). He said he can’t scan the tracking number because my printer is not good and he said that i can leave my two boxes on the counter but they have NO any obligation …
I’ve literally been an Ebay seller for 20 years and counting. This place lives up to the standard high quality of service of the US Postal Service. The people here deal with a huge amount of mail, and all kinds of problems dealing with …
Went to drop off two boxes. The boxes said DHL on it. The guy at the front counter said ‘ I can’t accept that because our system might get confused when it looks at DHL box’ a gentle of Sikh origin (apparently his supervisor) standing close …
This office deserves no star, I have a Po Box and very often my stuff keep being put in someonelse’s box, retrieving is a chalange, same way I get mail and packages that does not belong to me. I return them but not everybody unfortunately is honest. Very careless job!
Agree with other customers, service is horrible here. Had two small packages that I was shipping, I was the only person in there. Asked the guy if he could reinforce the back of the envelope with a strip of tape and he said no, it would …
Customer service is really bad. Slow and not very friendly. The people working in the widow should be able to use 10key by touch to enter transaction information, but I have seen them use a pen to push /touch the keys.
Unprofessional staffs… I was trying to send out a parcel which contains a digital thermometer, but the staff told me it has mercury inside which is prohibited to ship. WTH… do they know what “DIGITAL” means? I ended up going to different USPS location and sending the parcel successful.
Avoid this place if you can. Been waiting on a mailbox key for three months. Yes – no mail for three months. I’ve submitted multiple hold requests and they have failed time and again to actually hand me the mail that was confirmed to be at …
I drove up to an outside mailbox where a man had a cart. Back door of mailbox open, so I assumed he was emptying the mailbox. I handed him my mail because I pulled too far away. This was early afternoon Sunday 9/17 …
Absolutely the WORST service I have ever received ANYWHERE!
I simply ask if International packages can also be dropped into the slots as well as domestic mail. You would think it’s a simple yes and no questions, but the …
There is always something that goes wrong with this post office. They never pick up the phone and on the very rare occasions they do, you can be sure that the communication will be cut at one point. Of course, you will need to call back …
I dropped off a pre-paid, pre-labelled $450 package in-person…. only for the mail to never be delivered, never get scanned, no where to be found. I will NEVER use this location again, and I will take my business to Fedex/UPS whenever possible in the future. Shameful.
I got there at 2 and everything was closed. The self-service machines were open however one of them was broken and the other one did not accept payment, therefore also broken.. it’s quite infuriating when you drive out of the way for something that doesn’t work
I have never experienced bad services before, at this post office (that’s why I chose this one as my favorite for a long time), yet – until today. I have been regretful to let this slipped since I got a chance to talk to the supervisor, …
I waited 6 months for my apartment mail box key. It was only after one of the employees took pity on me and came over on his own time that I got it. The complaints were so bad that they did start issuing keys faster. They said it was slow …
This is the absolute worst Post Office EVER!!!!! This is the second time they have lost my package and did NOTHING to actually help me find it. The post office guy (Juan V.) is NOT helpful. He basically called me a liar for not having my …
Terrible experience. I was driving to this place after work for about 40 minutes in traffic, just to drop my package (free return to online store), I was tired after work and this place was only one, that was opened until 07:00 p.m on …
The service doesn’t bother me since all I mostly care for is the convenience it brings with its 8pm last collection time. The service I want is the service I get. I’ve had some employees even take my mail a few minutes after the cutoff …
I came here to pick up my package, an old guy checked my tracking number and left for 20 minutes, and came back said he can’t find it, ask me give them more time and come back tomorrow. I did it, then a female manager told me the next day …
I have patiently waited for this post office to deliver my package which they received on 01/05/2016. As of this writing 01/13/2016, I’m still waiting for the delivery of my package. In addition, I’ve been on hold now for 1 hour and 36 …
I have never had a good experience at this post office. You’re provided misinformation that is inconsistent with the USPS website or when speaking to customer service on the general service line or with staff at other branches. …
Employees at this location ESPECIALLY that one guy who collects mail at 8pm probably hates his job to the fullest. Nothing but really bad attitude coming from this guy. He just really doesn’t really want to be there. I drop off packages every night by 8pm always give me attitude. I would like to complain about this guy!
This place is only good if have a small package that can fit in an envelope or you boxed it up on your own ahead of time and everything will be smooth. …
Working very well under pressure right now. I always have a pleasant experience there. Treated very respectfully and thoughtfully. We receive what we give in face to face transactions. Kindness has always been my experience.
It’s really frustrating when the large package receptacle is inside and sometimes it’s overfilled and stuck shut. I cannot understand why there isn’t a large package receptacle outside. …
I have a mailbox here and also see to other business when needed. I would give five stars for the attention and really good customer service here. The single star off is for employees having to work so hard within the difficult and …
This is one of the few post offices in the Silicon Valley area that take walk-ins. We arrived on a Saturday at about 8:50. They started letting people in at about 9:20 am. My recommendation is to arrive before 9; the line is long and …
I accidentally mailed a money order without a postage stamp. I was expecting a return but I never got it. Turned out… the money still actually made it to the destination on time. …
Came on a Monday around noon time. There was a very long line to go inside. I went to the drive-by postal box by the parking lot and tried to put it. An Incredibly rude Indian lady (postal worker) with rhe mail cart would not allow me to …
This is the single BEST post office facility around!!! Let me be more specific…. I believe it to be the best not because of their customer service in the main office, because they have been VERY rude to me in the past. Even having one of …
Try to avoid at all cost. They are very inefficient here. Even if you have your package prepared, labeled, and just want to drop off, you would still have to wait in line, despite them having a separate drop off section. When I voiced my concern, the female employee was extremely rude and blatantly said my feedback does not matter.
This is my go-to Post Office! Each time I go on line and interact with the clerks, they are are friendly, helpful and we even share laughs. Despite the sheer volume they deal with from Monday – Saturday, they keep the line moving at a good …
Before I visited here, I expected this branch would be better than other branches since it looked huge But it turned out it was not. They didn’t even know the “first class mail letter size” and charged me more than I used to pay in any …
Iam writing a review for this post office because for the last month or longer in the front walk way there has been a leak. Not a little one the sprinklers or water main is busted. Seems like. No one check this place out we as tax payers …
Good post office. I’ve never had issues besides once a package being sent to Hawaii instead of Texas.This was resolved though as I had a tracking number.They try to help you but sometimes the line is very long and reaches all the way …
Line can be very long sometimes but it usually isn’t.The workers are also very friendly and can usually help you fast.I sell things online so I am always shipping things so this place is helpful.Never really had any problems here
Terrible customer service! The manager is always out and never had a chance to see him at work…
I shipped a package and it never moved, at each time I stopped by, they asked me …
I visited this location this morning asking about the email I received from Post Office regarding box rental fee will be charged to my Credit card. The lady named Su L at the counter did not listen carefully what I have concerned, she …
Dear Director, I need some information about post office express delivery. Because I know that the information of the post office express is different. The well-known reason is that China is currently experiencing a major outbreak of the …
The shadiest USPS location I’ve had the displeasure of dealing with. They have opened and straight up stolen my girlfriends mail. Important/sensitive documents have been opened and they have feigned ignorance of having those documents. It’s …
I have always taken the packages and letters I needed delivered to the USPS to support them even when it was out of my way and further than other delivery services. This is my first time going to this USPS and never have I had this negative …
Pimchl..ne..
(Translated by Google) The staff is friendly, the indoor air is well-ventilated, there are 24-hour ATM machines and two self-service letter and parcel machines. After paying on the machine, print out the barcode and paste it on the parcel, …
This a great place
I hate this place
Good service
Poor customer service.
Nothing.
Nice hard working folks
Is OK.
Running water 💦 …
I work here, need I say more?
employee Stacy was extremely rude!
I love it the people is very nice
Great
Dont pick up their phones when you call
What are you? If you don’t delivery the package?
Convenient and easy parking great service.
Knowledgeable, efficient, and courteous service at a very decent price
They never answer their phone, nor I can leave a message.
🙁
I Can’t seem to get any info of my package
quick professional
The worst customer service that I have ever seen in my life!!!
Very limited hours and often very busy inside of lobby
Great. Efficient.
Answered on second ring, was very helpful and this is the Christmas season. very impressed.
apparently they don’t know how to answer the phone over there! most be new technology to them???
Terrible service. I wish I wasn’t obligated to having THIS company handle my mail.
First time at this post office, horrible horrible. Short staff,bad customers service
I called several time, difference hours but No one answer the phone. Terrible customer services
Awful customer service. Have been waiting over two months for a mailbox key.
I haven’t received any of my mail, bills, or packages for a month and no one here can give me an answer
I concur with the other customers. Rude staff and the postmaster here is an arrogant manager.
They are super strict here. Like beyond reason!
THE WORST IRRESPONSIBLE POST OFFICE I EVER DEALT WITH IN OVER 30 YEARS.
THEY LOSE PACKAGES OVER AND OVER AGAIN. VERY SUSPICIOUS.
AG
I kept calling with no answer and then they took the phone off the hook. Terrible service.
Employee was so rude to me. I asked a question and he spoke to me like I was stupid. So rude
I wish I can give this one no star, it is a long line at anytime and always 1 or 2 people working and they are so mean to you.
Guy who owns this needs some customer training can’t believe how ignorant he is
They always give you attitude!
The package I am expecting to received last week just arrived today. Why?
Rude and stupid staffs. The worst USPS I have ever seen across the US
Last pickup at 8pm. Can’t beat it. Quit leaving bad reviews because of generic bad post office experiences!
Dropped off my package in the prepaid section and it was lose forever. Dont ever try to mail your package here. 🙁
I don’t see the point of having a phone if you purposely forward calls to a voicemail that just hangs up on you.
Horrible. I was in line an hour and half before they open it says they should be open at 9 and now it’s 9:55 and still not open yet. Very poor customer service.
The worst post office I have ever seen. Rude stuffs and bad services!
Called the number listed and you get recording that the person at that number doesn’t subscribe to . . . No way to find out where my mail id
This place is garbage, self service machines never work and they have 2 of them and they are both broken. What a waste of time. Raggedy mess!
Staffs were very helpful.
Terrible front desk service of WHITE MAM who Works at shipping small business package. (JUN. 29, 16′)
USPS at Berryessa is full stop shop to all your mailing needs.
I avoid this place as much as possible. It’s always busy, slow and unfriendly. And also, watch out as the open times are wrong on the internet.
They must love my mail because I’ve been tracking it and it’s been there for days… What’s the hold up….?
this place has really bad service. i suggest you go to another post office if youre thinking about going to this one.
USPS website says open Saturday at 9am, which is not correct. Very annoying. They don’t open until 10am
They’ve been holding a package since December 23 and will not put it out for delivery. Will not answer phones. Nothing good to say about this cluster f.
I love this place. If you know what you’re doing, this is the place to go. Plus you can go inside and mail envelopes and packages 24/7.
This is the worst post office I’ve been to. The majority of the people don’t know what they are doing! It’s frustrating!!
Place is big I was help with lees that 5 minutes Parkin is big
This post office is the worst one I’ve ever seen, service without smile, and customers have to send big packages to backyard of the office which lots of
huge trucks driving around.
Always a swift friendly experience. And it’s open until 7 on weekdays. Parking is never a problem.
Fast and convenient. Clerks know their stuff. Clean and well managed. Would recommend👍 …
Self Service package and outdoor drop boxes
The employees here are very rude. They abused me of stealing their tape and charged me extra money on it, just because I don’t have the receipt???
Never ever go to this site!!!
Horrible. Do not know what is going on , but someone should get fired for their service. Ha da package sitting there for 3 weeks now. hasn’t moved.
They NEVER deliver my packages on time. Reside elsewhere to avoid being stuck with their service! Worst post office service ever.
lie about making attempted deliveries (I have cameras). Also refuse to pick up calls. Worst service I have ever experienced.
…just as previously stated by those before me, no one answers the phone!! Ever!!
Some of my neighbors and I have received mail only 2 days out of the last five!! hmmm
Professional and helpful people always striving to serve better.
food service, nice people. always ready to answer questions
Word for word….
“Worst service ever, I spend an afternoon at work once trying to see if anyone …
Very poor service, they don’t know how to respect others. When customers have questions, they have no patient to answer. And also make the customer for a second line to waiting.If you don’t want to have a bad mood, it’s recoomended that you don’t come here.
Love this location. Always breeze to get in get out. Friendly staff. My experiences were different than other reviewers. Best part is parking.
I would give less than 1 star but it won’t let me.
The phone number rings and nobody picks up, then it rolls to voice mail and then it cuts out. Totally frustrated!!!!!! Pick up the phone!
Went to the passport office. Lines are out there get in really early. Staff was great, polite, patient and professional.
Mailing job is like this.
Following time, and do their work because even work harder or less, it is same salary. …
My letter has been sitting there for five days. It is like watching paint dry. I hope the private sector put the USPS out of business.
Yes, they have the self serve kiosks for Saturday; however, there are no supplies needed to mail anything other than a regular envelope. Don’t bother coming on Saturday go to the Berryessa branch.
The US postal employees were so courteous and professional. I don’t know why people give them a bad rating. I’d definitely come back here.
PACKAGES WERE DELIVERED IN A WRONG MAILBOX IN OUR APARTMENT COMPLEX!! SOME PACKAGES WILL NEVER REACH THE PERSON WHO ORDERS THE ITEMS; UNLESS YOU GET AN HONEST PERSON WHO REC’D YOUR PACKAGE INCORRECTLY, BUT OPENS THEM AND RETURNS IT TO THE …
Customer service is good, very busy at times and sometimes not enough agents but overall not bad.
Worst costomer service. The old lady didn’t let me drop off a package on the counter. I had to go to the self-service machine. Wasted time on lining up.
Poor customer service. I was trying to sign up for a PO Box. I was told I need an ID that proves my physical address. I read the application and clearly that was false information. I went to another post office and they accepted my passport and my signed lease.
Two packages in a row have not been delivered to my house and all they did was confirm with the courrier that they “delivered all mail that day”. Horrible customer service, phone number is either busy or no one answers.
I’ve never seen a USPS worst like this. They charge everything, provide nothing. No service, no help. The attitude is like they hate work here. Worst ever!
This Post Office is a fine example of what’s wrong with the USPS! The Management needs to get involved with the business. Poor or nonexistent customer service.
This the worst company ever – loss 1 of every 3 package ship internationally, horrible customer service. Never ever use USPS to ship package. Domestic letter OK. …
Horrible customer service. No one lifts phone and redelivery confirmation is a joke. The USPS call center registers our request but gentlemen here never bothers.
My tracked letter ended up at the office, but was never delivered. When I attempted to contact the post office no one answered the phone and they had a rude message telling people they do not have voice mail. I will not be sending a letter through this post office again!
Very friendly staff, especially the woman called Sukh. She recognized and told me about the mistake I made on my envelope. Thank you very much. Nice and clean place as well.
Would give 0 if I could. WORST customer service. Took them forever to get my mail box keys (3+ mos), lose packages all the time, NEVER answer their phones. Horrible USPS.
Postal employee 1st on the line up made me drive to the bulk mail delivery to drop off a small box that was postage paid & she was very rude. I will keep using UPs or FedEx.
What make them think they can close Saturdays and Sundays? Because they are so special? …
I payed almost $8 to get my letter delivered in 2 days. My mail was delivered in one week!! Why even offered fast service when they clearly dont care when your mail arrives!!!]
I returned a package on 11/23/15 and tracked it today 12/4/15, it shows this LUNDY location my package arrived on 11/24/15 and has been sitting there since, its been almost two weeks. The returning items are an exchange to try and arrive …
The front office acts like they are on a slow boat to China; they act like they work for the County; another bunch of slow production people!! And they never smile….they definitely don’t enjoy their job. It’s a paycheck only
I just talked to a lady, who is the biggest Bi@#& with the biggest attitude today (8/10/13). I only called to ask about the status of my package, she just went blabbing on and on how it was already scan through their system and should be …
Been standing in the cold since 8:30. It is now 9:23 and they haven’t even started letting people in yet. No announcements. Nothing. All listings say they open at 9am. Not sure what the deal is, but we’re not off to a good start
Definitely the worst customer service branch in the bay area. Staff attitude are terrible, I wonder how can they treat customer with such attitude. Be sure avoiding from this branch.
Apperantly there was an issue with my package and they were suppose to send it back to the sender (to me) in salinas but apperantly this post office keeps sending back to Los Angeles twice! Hello!! Can’t they read the package. It’s been almost a month now I haven’t receive it. When I call they never answer! This is ridiculous!
never ever use usps if possible. they will mistype your tracking number, they will guide you to nowhere for the package. I had terrible experience in both Pittsburgh and the bay area
I am very unhappy with this Post Office as they have lost cards that I have sent my Granddaughter with gift cards enclosed and they have lost her unemployment checks and I tried to call them and all you get is the automated voices that are so frustrating!!!!! Very mad from Montana!!!!!😡 …
I don’t know why this location gets such bad reviews. It’s a great location. I especially like it because it’s open much, much later than other Post Offices in the area. I’ve only been there a few times to drop-off pre-paid packages but it has always been a very quick process.
Some of the people at the counter are nice. But God help you if you need to get someone on the phone. That’s not going to happen. Ever. I just had a nightmare experience — an important business document taken to this P.O. Wednesday …
Wow… i used flat rate box but the cashier said they don’t provide tape. She said that this post office doesnt have it and i have to buy my own. Really? Every post office i’ve gone have it available for customer who use flat rate box. I’ve …
There are a few very nice employees. Sara, in particular. Most of these reviews are probably out of spite and the customers who were more than likely in a big rush and not the nicest to the employees. I’ve had many great experiences here.
Tracking package for over one week going on 2. It took one day from Az to get to this office. Package tracking shows in transit so I called 800 number and filed an investigation. I am less than 50 miles away and even offered to pickup …
Staff are horrible especaily the asian lady that is there everyday she is so rude, down talks to you.. If I have packages with paid postage and want to get them accepted what is the big deal if I bring 5 or more what do you get paid to …
Worst kind of service. I had a percel (Tracking No. LS047431842CN). In the USPS site, it shows that the address is not available.
Its very funny. I have ordered 3 items from Amazon, 2 item delivered and for the …
Passports: Get there early. Waaay early.
This location accepts walk-ins for passports, but they only process a limited …
I usually stop in this post office branch because it opens late during the weekdays compared to other branches and they have a drop mailbox for packages because they have the automated postal machine. It is actually nice you can also drop your prepaid packages on right counter inside the post office when it is open.
This postal service is a shame. We had PObox here just for 6 months but we can’t count how many time we lost our packages. You will get more depression when you deal with those chinese customer services here ( guys name ALEX). We showed …
the worst customer service…package was missing and USPS said that my local post office(willow glen) should be following up to track package. The woman at the post office said that she can’t do anything until it arrives at her post office! …
A package that was supposed to be delivered to me by 12PM today in San Diego was last recorded to have been at this location. Upon not receiving the package, I learned from the local San Diego post office that they had not even received my …
I came today (Thursday, April 14th) at 5:30 am to apply for the US passport. There was already a line. Don’t forget to take your chair, thermos and a blanket – it was 52F today morning 😉 …
Currently waiting to get something mailed. There are about 10 ppl before me, and after 15 mins waiting, there are 12 ppl behind me, still 9 ppl before me. And, there is only ONE window open helping clients
Staff is very helpful but the whole experience is less than ideal. Not enough open windows to attend clients. Given it was peak time (after work) you’d think it’ll be properly staffed but it wasn’t. Dirty floors and pens with no end in the customer DIY counters doesn’t help either…
i am giving my 2 drop off package on one of the staff here (a lazy old man). He said he can’t scan the tracking number because my printer is not good and he said that i can leave my two boxes on the counter but they have NO any obligation …
The service is slow compared with other post offices.
I’ve literally been an Ebay seller for 20 years and counting. This place lives up to the standard high quality of service of the US Postal Service. The people here deal with a huge amount of mail, and all kinds of problems dealing with …
Went to drop off two boxes. The boxes said DHL on it. The guy at the front counter said ‘ I can’t accept that because our system might get confused when it looks at DHL box’ a gentle of Sikh origin (apparently his supervisor) standing close …
This office deserves no star, I have a Po Box and very often my stuff keep being put in someonelse’s box, retrieving is a chalange, same way I get mail and packages that does not belong to me. I return them but not everybody unfortunately is honest. Very careless job!
Agree with other customers, service is horrible here. Had two small packages that I was shipping, I was the only person in there. Asked the guy if he could reinforce the back of the envelope with a strip of tape and he said no, it would …
Customer service is really bad. Slow and not very friendly. The people working in the widow should be able to use 10key by touch to enter transaction information, but I have seen them use a pen to push /touch the keys.
Unprofessional staffs… I was trying to send out a parcel which contains a digital thermometer, but the staff told me it has mercury inside which is prohibited to ship. WTH… do they know what “DIGITAL” means? I ended up going to different USPS location and sending the parcel successful.
Avoid this place if you can. Been waiting on a mailbox key for three months. Yes – no mail for three months. I’ve submitted multiple hold requests and they have failed time and again to actually hand me the mail that was confirmed to be at …
I drove up to an outside mailbox where a man had a cart. Back door of mailbox open, so I assumed he was emptying the mailbox. I handed him my mail because I pulled too far away. This was early afternoon Sunday 9/17 …
Absolutely the WORST service I have ever received ANYWHERE!
I simply ask if International packages can also be dropped into the slots as well as domestic mail. You would think it’s a simple yes and no questions, but the …
There is always something that goes wrong with this post office. They never pick up the phone and on the very rare occasions they do, you can be sure that the communication will be cut at one point. Of course, you will need to call back …
I dropped off a pre-paid, pre-labelled $450 package in-person…. only for the mail to never be delivered, never get scanned, no where to be found. I will NEVER use this location again, and I will take my business to Fedex/UPS whenever possible in the future. Shameful.
I went at 12pm and waited 2 minutes. The staff is very friendly and helpful so getting things done is very efficient. …
I got there at 2 and everything was closed. The self-service machines were open however one of them was broken and the other one did not accept payment, therefore also broken.. it’s quite infuriating when you drive out of the way for something that doesn’t work
I have never experienced bad services before, at this post office (that’s why I chose this one as my favorite for a long time), yet – until today. I have been regretful to let this slipped since I got a chance to talk to the supervisor, …
I waited 6 months for my apartment mail box key. It was only after one of the employees took pity on me and came over on his own time that I got it. The complaints were so bad that they did start issuing keys faster. They said it was slow …
This is the absolute worst Post Office EVER!!!!! This is the second time they have lost my package and did NOTHING to actually help me find it. The post office guy (Juan V.) is NOT helpful. He basically called me a liar for not having my …
Terrible experience. I was driving to this place after work for about 40 minutes in traffic, just to drop my package (free return to online store), I was tired after work and this place was only one, that was opened until 07:00 p.m on …
The service doesn’t bother me since all I mostly care for is the convenience it brings with its 8pm last collection time. The service I want is the service I get. I’ve had some employees even take my mail a few minutes after the cutoff …
I came here to pick up my package, an old guy checked my tracking number and left for 20 minutes, and came back said he can’t find it, ask me give them more time and come back tomorrow. I did it, then a female manager told me the next day …
I have patiently waited for this post office to deliver my package which they received on 01/05/2016. As of this writing 01/13/2016, I’m still waiting for the delivery of my package. In addition, I’ve been on hold now for 1 hour and 36 …
Terrible experience here. Rude & testy employee there. Don’t want to visit again.
I have never had a good experience at this post office. You’re provided misinformation that is inconsistent with the USPS website or when speaking to customer service on the general service line or with staff at other branches. …
Employees at this location ESPECIALLY that one guy who collects mail at 8pm probably hates his job to the fullest. Nothing but really bad attitude coming from this guy. He just really doesn’t really want to be there. I drop off packages every night by 8pm always give me attitude. I would like to complain about this guy!
This place is only good if have a small package that can fit in an envelope or you boxed it up on your own ahead of time and everything will be smooth. …
Working very well under pressure right now. I always have a pleasant experience there. Treated very respectfully and thoughtfully. We receive what we give in face to face transactions. Kindness has always been my experience.
It’s really frustrating when the large package receptacle is inside and sometimes it’s overfilled and stuck shut. I cannot understand why there isn’t a large package receptacle outside. …
I have a mailbox here and also see to other business when needed. I would give five stars for the attention and really good customer service here. The single star off is for employees having to work so hard within the difficult and …
This is one of the few post offices in the Silicon Valley area that take walk-ins. We arrived on a Saturday at about 8:50. They started letting people in at about 9:20 am. My recommendation is to arrive before 9; the line is long and …
I accidentally mailed a money order without a postage stamp. I was expecting a return but I never got it. Turned out… the money still actually made it to the destination on time. …
Came on a Monday around noon time. There was a very long line to go inside. I went to the drive-by postal box by the parking lot and tried to put it. An Incredibly rude Indian lady (postal worker) with rhe mail cart would not allow me to …
This is the single BEST post office facility around!!! Let me be more specific…. I believe it to be the best not because of their customer service in the main office, because they have been VERY rude to me in the past. Even having one of …
Helpful folks, quick service, but answering all questions. Great place, consistent
Try to avoid at all cost. They are very inefficient here. Even if you have your package prepared, labeled, and just want to drop off, you would still have to wait in line, despite them having a separate drop off section. When I voiced my concern, the female employee was extremely rude and blatantly said my feedback does not matter.
This is my go-to Post Office! Each time I go on line and interact with the clerks, they are are friendly, helpful and we even share laughs. Despite the sheer volume they deal with from Monday – Saturday, they keep the line moving at a good …
Before I visited here, I expected this branch would be better than other branches since it looked huge But it turned out it was not. They didn’t even know the “first class mail letter size” and charged me more than I used to pay in any …
Iam writing a review for this post office because for the last month or longer in the front walk way there has been a leak. Not a little one the sprinklers or water main is busted. Seems like. No one check this place out we as tax payers …
Good post office. I’ve never had issues besides once a package being sent to Hawaii instead of Texas.This was resolved though as I had a tracking number.They try to help you but sometimes the line is very long and reaches all the way …
Package arrived at this distribution center almost 2 months ago but never delivered or updated. No one answers the phone and mailbox is always full.
Line can be very long sometimes but it usually isn’t.The workers are also very friendly and can usually help you fast.I sell things online so I am always shipping things so this place is helpful.Never really had any problems here
Terrible customer service! The manager is always out and never had a chance to see him at work…
I shipped a package and it never moved, at each time I stopped by, they asked me …
got dock right away
Unloaded in 5 min 👏🏻 …
I visited this location this morning asking about the email I received from Post Office regarding box rental fee will be charged to my Credit card. The lady named Su L at the counter did not listen carefully what I have concerned, she …
Dear Director, I need some information about post office express delivery. Because I know that the information of the post office express is different. The well-known reason is that China is currently experiencing a major outbreak of the …
The shadiest USPS location I’ve had the displeasure of dealing with. They have opened and straight up stolen my girlfriends mail. Important/sensitive documents have been opened and they have feigned ignorance of having those documents. It’s …
I have always taken the packages and letters I needed delivered to the USPS to support them even when it was out of my way and further than other delivery services. This is my first time going to this USPS and never have I had this negative …