Agree with everyone else with a bad experience I get paid in two days and they didn’t wanna work with just 2 days even have the proof of pendimg payment going into my account and yet they shut me off thanks
This place has the most horrible customer service ever since we moved to this town. I wish there is a better management in the future. I am wasting my time and money to this terrible people.
There name should be “Water Nazi’s LL C”. All they want is to turn off your water and to charge you ridiculous fees. There reviews are awful for a reason. I’m going to dig a well!
Understanding we’re in a “rural” community, there’s still no excuse for Rude customer service, website difficulties and we’re on a boil order more often than not.. smh
ive used this company for 2 years now, i’ve always paid with a check on the due date, either at the window, or in the after hours drop box in the mornings, except once i didn’t get to drop it in the drop box until after 430, late fee …
Worst service ever and the website is from the 80’s at best. They charged my debit $120 for a $40 bill, and when I called to ask the lady told me it hadn’t been paid then hung up on me.
I do not like this water company! The only reason I use it is because I have no choice! They sent my bill to the wrong address and then turned my service off and told me it was my own problem not theirs… Real stand-up kind of company.
Water service is good. The Water Users Website is useless. Still paying high water bills and they never give any idea when the loan will be paid off and water bills will decrease. Ugh!
The worst of my utilities, they forget to send statements all the time but never forget to send a shut off notice. Also require payment before installation which does not work with building or improvment loans
The supervisor at this company was rude and unprofessional and I did not appreciate the way she contacted me. I am the paying customer and she should have shown some respect. Unfortunately this is the water company that’s services my …
This is the RUDEST bunch of woman ever that work at this fine establishment. If I had a choice I would NOT use this piece of crap place. I can assure I will be finding out who hires this fine crew and making some complaints. The old lady …
This is by far the worst business I’ve ever had to deal with. The customer service is non-existent. Customers cannot pay online (because their website never works), the older lady in the office is the rudest person in Saline Co. Now they …
Wow, Terrible service & incredibly, unnecessarily rude office staff. Whoever is in charge here needs to get a grip on their business or sell out for the good of the residents they “serve”. The one woman “Clarissa” is off the freaking handle & needs psychological counseling or an exorcism, or both. RUDE, NASTY & HATE FILLED.
Once again the inept office personnel has struck again. On a water bill due on the 15th of the month, payment was received on the 13th and not posted until after the 15th. They charge a late fee and send threatening letters. I propose the …
No way to contact them when your water is out! Tonight, mine just suddenly wasn’t running. No alerts on my phone or the web site! No way to report it, had to leave a message. Really?!
They do not communicate with you when they are turning off the water from the construction onn Highway 70. My wife has paid the bill on line and they do not post it for a week or more, making us look late. Their water is higher than …
If there were an option to give a review of 0 stars that is what they deserve. The woman in the office are the RUDEST, SMART MOUTHED, INCONSIDERATE people I have ever in my life dealt with at a utility company. Even the “office manager” …
Their website is from the Windows 95 era. No easy way to pay your bill online. Charges you almost $5 to pay over the phone.And water quality is terrible. And the water pressure sucks.
I have been a customer of Salem Water Users for ten years and haven’t had any problems until yesterday. The line into my meter burst and I called the service number. I had a friendly tech out to my house the same night and the pipe was …
Can’t understand why it is the “Technicians” that come out to your house won’t knock on the door and get your attention prior to shutting off the water. Been up all morning, been able to use the toilet, brush my teeth, give my animals water …
Came home to no water today. I have written two checks for this bill that have never cleared my account. This is not the first month they have not gotten my check, which prompts me to drive all the way to Benton to pay my bill in person …
For the most part I pay my bill online and on time. There were a couple snags this past 18 months or so but not for several years until Christmas week. On the Thursday after Christmas I woke early (about 5:30 am) and everything was fine. …
Everything has been fine, until they didn’t send a statement in the mail. Did receive a late notice with charges, 2 days before shutoff – on thanksgiving week. Company charges fees to setup auto draft-so i do billpay manually. What a …
This is the dumbest water company, if you could live anywhere else just not to have this water company, do it. If you ever have your water shut off its 80 dollar fee in total… if someone puts a notice on your door its 25 dollar fee plus …
FOLLOW UP:
After 2 weeks, I never receive ANY response from leaving messages at their office, going up there and asking someone in charge to call me, and REPEATED emails. …
I suggest all Salem Water Users read their meters every month. My water bill had always been around $36 a month then for two months during the winter my bills were less than $20. I was excited because I thought that maybe I was doing good …
The most backwards company I have ever dealt with. We paid our deposit and a year later moved out of Bryant. We had the account closed the month we moved and yet we have received bills for 3 consecutive months after the move. I called into …
I went to the water department today at 3:00pm to get my water turned on. I was told that the water wouldn’t be turned on until Monday. I asked if there was any way it could be turned on today because we’re moving in this weekend. The lady …
You cannot pay with a debit or credit card. Cash, check, or money order only. This is 2021. They’re probably committing some sort of tax fraud. Also, there is a penalty for paying online instead of in person. An absolute Mickey Mouse of an operation. If I could change water providers I could without hesitation.
Their payment system is from the stone age. Your options are to drive to their location and pay in person or pay online and be charged a $4.95 fee each month. Plus, when you pay online, it doesn’t always show you the current bill. Also, …
The worst customer service I have ever seen from a business. Miss a bill one time and they come shut your water off, and they charge you $25 extra dollars just to have someone come put a notice on your door. If they would just offer …
They shut off my water due to a non paid bill while I was out of town on vacation. I was out of town for pretty much two weeks. They of course sent notice by mail that my bill was late. On Friday, after hours, they sent me an email saying …
The water quality is top notch, so kudos for that. The business side of this business, however, is frustrating and annoying and broken. The online payment system is expensive. It does not work well. It is, however, your best option. I do …
A Business you almost have to visit in order to use. online payment us always broken and the company closes at 4. Before most working people are off work. i work in another town so they make it damn near impossible to pay my bill without …
I have not had to deal with the office very often. I strictly use the online payment system. The fee to pay online is only $1.95. This is much smaller than other convenience fees I’ve had with other companies. A couple months ago there was …
If I could give it less I would I had a water tester come out and tell me the chlorine levels were unsafe for drinking and there’s loads of debris flowing in the water and the hardness is through the roof the chlorine hides that though , …
I give zero stars..leaves door knocker on meter snows same-day for days thought pups were frozen finally found knocker had to pay late fee and weekend fee due to not seeing it, before you say pay on time it was my mom’s and she passed I …
Just moved to an area where Salem is the water company, I don’t know how I’m gonna set up my water because I legit work the hours they are open and they refuse to set anything up online or on the phone. Not really sure what to do. I can’t afford to take off work to set up basic essentials
Zero Stars! I accidentally marked the water bill as “paid” on my spreadsheet this month. Water was shut off 10 days after due date without any notice of a late payment. No email. No call. No text message. No letter. I have three children in …
It’s a long story…..
Worthless excuse for a local company.
bad service what people say.
Can’t see how this company is allowed to operate like they do. (Karma). Can’t wait!!!!!!!!!
Terrible company. Terrible business practices. If I could give a zero rating, I would.
Terrible customer service!!! They are also unorganized and overcharging. I would never use this company if I have any choice.
I wish there was a rating for ZERO stars. And, I wish there was another water company that I could use.
Agree with everyone else with a bad experience I get paid in two days and they didn’t wanna work with just 2 days even have the proof of pendimg payment going into my account and yet they shut me off thanks
This place has the most horrible customer service ever since we moved to this town. I wish there is a better management in the future. I am wasting my time and money to this terrible people.
There name should be “Water Nazi’s LL C”. All they want is to turn off your water and to charge you ridiculous fees. There reviews are awful for a reason. I’m going to dig a well!
Understanding we’re in a “rural” community, there’s still no excuse for Rude customer service, website difficulties and we’re on a boil order more often than not.. smh
ive used this company for 2 years now, i’ve always paid with a check on the due date, either at the window, or in the after hours drop box in the mornings, except once i didn’t get to drop it in the drop box until after 430, late fee …
Worst service ever and the website is from the 80’s at best. They charged my debit $120 for a $40 bill, and when I called to ask the lady told me it hadn’t been paid then hung up on me.
The Waters Users Assn is fine, the web site is non-existent!! You can’t access or pay your account online. They need to get with the times & update!
I do not like this water company! The only reason I use it is because I have no choice! They sent my bill to the wrong address and then turned my service off and told me it was my own problem not theirs… Real stand-up kind of company.
Water service is good. The Water Users Website is useless. Still paying high water bills and they never give any idea when the loan will be paid off and water bills will decrease. Ugh!
The worst of my utilities, they forget to send statements all the time but never forget to send a shut off notice. Also require payment before installation which does not work with building or improvment loans
The supervisor at this company was rude and unprofessional and I did not appreciate the way she contacted me. I am the paying customer and she should have shown some respect. Unfortunately this is the water company that’s services my …
Online pay system charges you a fee of $3, and, you can only pay by credit card. …
This is the RUDEST bunch of woman ever that work at this fine establishment. If I had a choice I would NOT use this piece of crap place. I can assure I will be finding out who hires this fine crew and making some complaints. The old lady …
I have never had a good experience with this company. If I could pick literally anyone else I would. A trained monkey could do a better job.
This is by far the worst business I’ve ever had to deal with. The customer service is non-existent. Customers cannot pay online (because their website never works), the older lady in the office is the rudest person in Saline Co. Now they …
Wow, Terrible service & incredibly, unnecessarily rude office staff. Whoever is in charge here needs to get a grip on their business or sell out for the good of the residents they “serve”. The one woman “Clarissa” is off the freaking handle & needs psychological counseling or an exorcism, or both. RUDE, NASTY & HATE FILLED.
Once again the inept office personnel has struck again. On a water bill due on the 15th of the month, payment was received on the 13th and not posted until after the 15th. They charge a late fee and send threatening letters. I propose the …
No way to contact them when your water is out! Tonight, mine just suddenly wasn’t running. No alerts on my phone or the web site! No way to report it, had to leave a message. Really?!
Water Users Accountant: “Mein Führer, zis customah ist 5 minutes past ze alotted deadline vor service! But… he vill be paid tomorrow.” …
They do not communicate with you when they are turning off the water from the construction onn Highway 70. My wife has paid the bill on line and they do not post it for a week or more, making us look late. Their water is higher than …
If there were an option to give a review of 0 stars that is what they deserve. The woman in the office are the RUDEST, SMART MOUTHED, INCONSIDERATE people I have ever in my life dealt with at a utility company. Even the “office manager” …
Their website is from the Windows 95 era. No easy way to pay your bill online. Charges you almost $5 to pay over the phone.And water quality is terrible. And the water pressure sucks.
I have been a customer of Salem Water Users for ten years and haven’t had any problems until yesterday. The line into my meter burst and I called the service number. I had a friendly tech out to my house the same night and the pipe was …
Can’t understand why it is the “Technicians” that come out to your house won’t knock on the door and get your attention prior to shutting off the water. Been up all morning, been able to use the toilet, brush my teeth, give my animals water …
Came home to no water today. I have written two checks for this bill that have never cleared my account. This is not the first month they have not gotten my check, which prompts me to drive all the way to Benton to pay my bill in person …
For the most part I pay my bill online and on time. There were a couple snags this past 18 months or so but not for several years until Christmas week. On the Thursday after Christmas I woke early (about 5:30 am) and everything was fine. …
Everything has been fine, until they didn’t send a statement in the mail. Did receive a late notice with charges, 2 days before shutoff – on thanksgiving week. Company charges fees to setup auto draft-so i do billpay manually. What a …
This is the dumbest water company, if you could live anywhere else just not to have this water company, do it. If you ever have your water shut off its 80 dollar fee in total… if someone puts a notice on your door its 25 dollar fee plus …
FOLLOW UP:
After 2 weeks, I never receive ANY response from leaving messages at their office, going up there and asking someone in charge to call me, and REPEATED emails. …
I suggest all Salem Water Users read their meters every month. My water bill had always been around $36 a month then for two months during the winter my bills were less than $20. I was excited because I thought that maybe I was doing good …
The most backwards company I have ever dealt with. We paid our deposit and a year later moved out of Bryant. We had the account closed the month we moved and yet we have received bills for 3 consecutive months after the move. I called into …
I went to the water department today at 3:00pm to get my water turned on. I was told that the water wouldn’t be turned on until Monday. I asked if there was any way it could be turned on today because we’re moving in this weekend. The lady …
You cannot pay with a debit or credit card. Cash, check, or money order only. This is 2021. They’re probably committing some sort of tax fraud. Also, there is a penalty for paying online instead of in person. An absolute Mickey Mouse of an operation. If I could change water providers I could without hesitation.
Their payment system is from the stone age. Your options are to drive to their location and pay in person or pay online and be charged a $4.95 fee each month. Plus, when you pay online, it doesn’t always show you the current bill. Also, …
The worst customer service I have ever seen from a business. Miss a bill one time and they come shut your water off, and they charge you $25 extra dollars just to have someone come put a notice on your door. If they would just offer …
They shut off my water due to a non paid bill while I was out of town on vacation. I was out of town for pretty much two weeks. They of course sent notice by mail that my bill was late. On Friday, after hours, they sent me an email saying …
The water quality is top notch, so kudos for that. The business side of this business, however, is frustrating and annoying and broken. The online payment system is expensive. It does not work well. It is, however, your best option. I do …
A Business you almost have to visit in order to use. online payment us always broken and the company closes at 4. Before most working people are off work. i work in another town so they make it damn near impossible to pay my bill without …
I have not had to deal with the office very often. I strictly use the online payment system. The fee to pay online is only $1.95. This is much smaller than other convenience fees I’ve had with other companies. A couple months ago there was …
If I could give it less I would I had a water tester come out and tell me the chlorine levels were unsafe for drinking and there’s loads of debris flowing in the water and the hardness is through the roof the chlorine hides that though , …
I give zero stars..leaves door knocker on meter snows same-day for days thought pups were frozen finally found knocker had to pay late fee and weekend fee due to not seeing it, before you say pay on time it was my mom’s and she passed I …
Just moved to an area where Salem is the water company, I don’t know how I’m gonna set up my water because I legit work the hours they are open and they refuse to set anything up online or on the phone. Not really sure what to do. I can’t afford to take off work to set up basic essentials
Zero Stars! I accidentally marked the water bill as “paid” on my spreadsheet this month. Water was shut off 10 days after due date without any notice of a late payment. No email. No call. No text message. No letter. I have three children in …