Friendly staff, service is exceptional, what more can you ask for? Nobody likes to pay their bills, but they make sure the transaction is as smooth as possible.
Excellent experience in getting our water change to our name. We had an interesting case on buying our home and the water department worked with us without question!
You cannot pay your bill over the phone with a debit card or credit card, and you cannot pay online. You actually have to drive all the way to the other side of Farmington to pay the bill if you cannot mail it in time. This place is still in the dark ages.
Water Nazis is what they are. we transferred our service to a location just down the street. and they made me pay another 225 dollar deposit. when I had already paid them one over a year ago they are absolute crooks!
Worst. Company. Ever. I’ve had to deal with them numerous times as I have a couple rentals that use their water. Unfortunately they have a monopoly and if you have a house that they service (or lack of service), you are screwed. Every …
Privately owned entity enforcing State Codes. Not County ran!!! Do not build if you have to use this company Strait crooks! Our water service has cost us almost 5k to date!!!!
They did not tell me I had a water leak,I found out after I got the bill $865 then I still had to pay they are very rude people wish I could get a different water company,we need to report them to the better business bureau
They do not return calls. Any information I have gotten from them is vague. They act as their name implies: the “Authority,” they take a “God-like” approach and they know you are at their mercy and they seem to love this aspect of their …
They came dragging their chains on the road then blocked my driveway which was completely unnecessary, if you saw how much pavement is in front of our house you’d say the same. We’re able to park full trailers in front of our house but no, …
Zak did a great job helping us get water service setup at our location. Promptly replied to our inquires and did everything better than expected! Very professional and helpful. Thanks for your work guys!
It’s been 8 weeks today since we paid for new services with you guys and nothing has been done. Every Tuesday we call to get an update and we are always told that someone will be out this week or next….. how long does someone have to …
They were called to do a line locate and did not show up, I had to call one call locate 4 times to get them to finally send some one out . When they got here they had no idea what they were doing and guesses that the line could be within …
My utilities have more than doubled since moving to their area of service. On top of that they have poor customer service and failed to update their billing options. The only company I still have to write a check to every month. This company would make me think twice before purchasing a home in their area.
Worst water company I’ve ever dealt with. Their prices are ridiculous for the service they provide. I swear they send late notices in pink before they send the regular bill. They charge for their online payment system and there is no option …
The only positive reviews on here are from friends and family of the office workers. The truth is they are terrible. Zero customer service. Zero understanding for someone under duress. I had a pipe burst three inches from the main with an …
They are the least accommodating utility I’ve ever worked with. Won’t accept debit. Open the least hours. Charges way more than any other water company in NWA. I have had them for a few years now and have yet to meet anyone with anything positive to say about them.
Clients attempted to get service changed to their name before it was shut off and prior to closing on their new home in Farmington.
Clients are moving from out of state. …
Customer service is very lacking, they are not very friendly. Definitely the highest water bills I have ever received. I recently drove to pay the bill in person, as I always have. I expected the lobby to be closed but they even shut down their drive through due to covid. They have a monopoly and definitely exploit it
Not reliable can’t do anything in a timely manner and have little respect or courtesy to their customers and/or family’s. I had to pay a major deposit and after I disconnected service I was told it be up to 3 weeks max for my deposit return …
They should really change this so you can give negative stars instead of forced to give at least 1. This is the most worthless company I have ever had to deal with. They’re crazy expensive and they don’t work with you on anything at all. I …
WWA is an absolute fantastic company. Any concerns or questions that we have had were addressed promptly and courteously. Thank you WWA and keep up the good work!
Washington water authority is a great name for this company, they like to be the “authority”. If you are two seconds late on bill they will cut you right off then charge you 50 to turn back on, which is more than water bill is. Can not pay …
This is like dealing with a company that is stuck in the 80s. First of all, you have to use a third-party company to pay online, and you get charged extra for doing so. Also, this is “rural” water and costs an effin’ fortune. God forbid you have to call customer service….
Worst utility company I’ve known in 43 years.
Had water usage of 16000 gallons and they send me a huge bill. When I called to ask about it, they say well you might have a water leak, this bill is for two …
I have had service with them for years. One missed payment and only 9 days after it’s due the water is shut off. The only way to pay is either by mail or to actually go to the office. I pay all my bills online except the water bill. Catch up with the time and I would never miss a payment.
The staff at Washington Water Authority tries hard to follow all the rules while answeru my call on a cold -20 degree day. The meter box had been broken when they replaced the mater so they knew it was on them. …
We reported a water leak in their main line close to our water meter and they promptly came out and repaired the leak. The workman that came out to inspect the leak was very professional and cordial. He thanked me for reporting the leak and …
This place is not customer friendly. They pretend to replace something on your meter then wait 2-3 months later and bill you over $300 for that said item. They don’t bother contacting with any information before but are quick to send you …
We have build houses in the county and people at the Washington Water have always been very helpful guiding us through the process . Zack has always been attentive and responsive to all our questions. …
So, I got a motion alert today and saw someone from Washington Water Authority hanging something on my door. I knew it meant we had a leak. We’ve had one before. My husband called and they told him our bill was around $2400. He went to find …
Excellent customer service.
Crooks.
Ladies in the office are amazing!
Stupid expensive water compared to any other water provider I’ve ever had.
I find the staff always very friendly. The suggestion I have to the Board is to institute a online monthly reoccurring bill paying option.
Friendly staff, service is exceptional, what more can you ask for? Nobody likes to pay their bills, but they make sure the transaction is as smooth as possible.
Excellent experience in getting our water change to our name. We had an interesting case on buying our home and the water department worked with us without question!
You cannot pay your bill over the phone with a debit card or credit card, and you cannot pay online. You actually have to drive all the way to the other side of Farmington to pay the bill if you cannot mail it in time. This place is still in the dark ages.
Water Nazis is what they are. we transferred our service to a location just down the street. and they made me pay another 225 dollar deposit. when I had already paid them one over a year ago they are absolute crooks!
Worst. Company. Ever. I’ve had to deal with them numerous times as I have a couple rentals that use their water. Unfortunately they have a monopoly and if you have a house that they service (or lack of service), you are screwed. Every …
Privately owned entity enforcing State Codes. Not County ran!!! Do not build if you have to use this company Strait crooks! Our water service has cost us almost 5k to date!!!!
Exceptional customer service and top notch management. Very professional construction crew.
They did not tell me I had a water leak,I found out after I got the bill $865 then I still had to pay they are very rude people wish I could get a different water company,we need to report them to the better business bureau
They do not return calls. Any information I have gotten from them is vague. They act as their name implies: the “Authority,” they take a “God-like” approach and they know you are at their mercy and they seem to love this aspect of their …
They came dragging their chains on the road then blocked my driveway which was completely unnecessary, if you saw how much pavement is in front of our house you’d say the same. We’re able to park full trailers in front of our house but no, …
Zak did a great job helping us get water service setup at our location. Promptly replied to our inquires and did everything better than expected! Very professional and helpful. Thanks for your work guys!
It’s been 8 weeks today since we paid for new services with you guys and nothing has been done. Every Tuesday we call to get an update and we are always told that someone will be out this week or next….. how long does someone have to …
They were called to do a line locate and did not show up, I had to call one call locate 4 times to get them to finally send some one out . When they got here they had no idea what they were doing and guesses that the line could be within …
My utilities have more than doubled since moving to their area of service. On top of that they have poor customer service and failed to update their billing options. The only company I still have to write a check to every month. This company would make me think twice before purchasing a home in their area.
Worst water company I’ve ever dealt with. Their prices are ridiculous for the service they provide. I swear they send late notices in pink before they send the regular bill. They charge for their online payment system and there is no option …
The only positive reviews on here are from friends and family of the office workers. The truth is they are terrible. Zero customer service. Zero understanding for someone under duress. I had a pipe burst three inches from the main with an …
They are the least accommodating utility I’ve ever worked with. Won’t accept debit. Open the least hours. Charges way more than any other water company in NWA. I have had them for a few years now and have yet to meet anyone with anything positive to say about them.
Clients attempted to get service changed to their name before it was shut off and prior to closing on their new home in Farmington.
Clients are moving from out of state. …
Customer service is very lacking, they are not very friendly. Definitely the highest water bills I have ever received. I recently drove to pay the bill in person, as I always have. I expected the lobby to be closed but they even shut down their drive through due to covid. They have a monopoly and definitely exploit it
Not reliable can’t do anything in a timely manner and have little respect or courtesy to their customers and/or family’s. I had to pay a major deposit and after I disconnected service I was told it be up to 3 weeks max for my deposit return …
They should really change this so you can give negative stars instead of forced to give at least 1. This is the most worthless company I have ever had to deal with. They’re crazy expensive and they don’t work with you on anything at all. I …
WWA is an absolute fantastic company. Any concerns or questions that we have had were addressed promptly and courteously. Thank you WWA and keep up the good work!
Washington water authority is a great name for this company, they like to be the “authority”. If you are two seconds late on bill they will cut you right off then charge you 50 to turn back on, which is more than water bill is. Can not pay …
This is like dealing with a company that is stuck in the 80s. First of all, you have to use a third-party company to pay online, and you get charged extra for doing so. Also, this is “rural” water and costs an effin’ fortune. God forbid you have to call customer service….
Worst utility company I’ve known in 43 years.
Had water usage of 16000 gallons and they send me a huge bill. When I called to ask about it, they say well you might have a water leak, this bill is for two …
I have had service with them for years. One missed payment and only 9 days after it’s due the water is shut off. The only way to pay is either by mail or to actually go to the office. I pay all my bills online except the water bill. Catch up with the time and I would never miss a payment.
The staff at Washington Water Authority tries hard to follow all the rules while answeru my call on a cold -20 degree day. The meter box had been broken when they replaced the mater so they knew it was on them. …
We reported a water leak in their main line close to our water meter and they promptly came out and repaired the leak. The workman that came out to inspect the leak was very professional and cordial. He thanked me for reporting the leak and …
This place is not customer friendly. They pretend to replace something on your meter then wait 2-3 months later and bill you over $300 for that said item. They don’t bother contacting with any information before but are quick to send you …
We have build houses in the county and people at the Washington Water have always been very helpful guiding us through the process . Zack has always been attentive and responsive to all our questions. …
So, I got a motion alert today and saw someone from Washington Water Authority hanging something on my door. I knew it meant we had a leak. We’ve had one before. My husband called and they told him our bill was around $2400. He went to find …