Morris Home is the furniture store Dayton area residents trust to provide quality home furnishings for every room. Unlike other furniture stores in the Ohio and Kentucky areas, we pride ourselves on offering the most extensive selection of living room, dining room, bedroom, entertainment and home office furniture, as well as mattresses and accessories. Morris is your one-stop shop for all your furniture needs. Our store is conveniently located at the Dayton Mall, between Macy’s and Guitar Center.
| Saturday | 10AM to 6PM |
| Sunday | Closed |
| Monday | 12 to 6PM |
| Tuesday | Closed |
| Wednesday | 12 to 6PM |
| Thursday | 12 to 6PM |
| Friday | 12 to 6PM |
Nothing special to say
Terrible service.
NIGHTMARE FROM DAY 1
NEVER AGAIN…
Customer service was Excellent
I work there fantastic place to work
This company sells used furniture
No stars
Great experience and great people! Thank you!
Great work by Kam and Rickey!
Excellent Experience! Very Professional!
Very slow but easy access
Very slow. No customer service at all. Don’t buy from them. I won’t again.
Ty and Spence did a great job!
Don’t waste your time if you already went to Ashley Furniture. Same stuff
Great people great experience, will definitely be back.
Great service , very courteous and professional. Thanks Kam & Rickey
This place is terrible it takes over a month to get one sofa it’s absolutely ridiculous.
Kam and Rickey were there on time and very efficient.
Delivered on time with no issues by Kam Buewer & Rickey Mullins, A+
This place is awful, horribly understaffed and inefficient. We waited for over 2 hours before we got fed up and left.
Kam and Rickey knew how to get around the complex well and were in and out in 10 min!
The customer service call center saved the day. They were pleasant to speak with and very helpful.
Quick unloading but no place to park close overnight close by
Very professional and knowledgeable sales people. I will definitely be back for future purchases.
Just left Ashley crop. office,got the run around there to,seems like no one wants my money,guess I got a free bed. 🙂 (free beds at Ashley store by Dayton mall)
Called in with issues on my couch.They got my issue resolved in a timely manner and were very polite.
Kam and Ricky did an excellent Job, delivering, assembly a sleigh bed.
Picked up a nice sofa and loveseat.
Kam and Rickey did a fantastic job with delivery! Tens across the board
Terrible customer care the worst ever I would never buy nothing from them their sales people lied Just to sell you something to get your money then they don’t want to take care of it they’re the worst company ever.The whole company is nothing but terrible people they do not care about customer service whatsoever
Great service, appreciate the great customer experience we had with Morris. Keep up the great work!
Took an hour to pick up a bed when it was not busy the girls who work in customer pick up were very rude when I confronted her how long it was taking worst experience I have had there everyone said is wasnt there job because it took so long
If u have an divery think twice or even more, make an appointment before u come, and get some food and hot tea or coffee,long wait, even they have bunch of emty docks
Delivered furniture without hardware to put it together now have to sleep on the floor until Tuesday. Fun times!
I was a little nervous about Morris by the reviews but I actually had a great experience. Thanks!
Kam and Rickey were the best! They were punctual, polite, thoughtful, and fast!
Absolutely horrible from day one there furniture falls apart and then when you try and get help its sorry we can’t help you do not shop here….. I would not give any stars but you have to give 1 to write a review……. DO NOT SHOP HERE
Had new adjustable bed and mattress delivered and setup by KAM and Rickey so professional and friendly thanks guys
Kam and Rickey were very nice and professional about delivery my sofa….
thanks again guys.
No one wanted to help us then whrn we got a guy asked as we have in the past if they will come down anymore his answer was nope. I told him we were going to keep looking so he says if you find it cheaper we will match the price. I can tell you when I find it cheaper I will buy it from that company I wont be back
Rickey and Kam were professional and were quick to get everything in the door and set up!
Should have left the names of the gents that delivered our furniture. Lightning efficiency from Kam & Rickey.
Just had my living room furniture delivered by Kam and Ricky. They did a great job and in a quick time frame.
Kam and Rickey did a wonderful job delivering and setting up our new couch!
worst customer service in the world. been lie to 3 times. would never buy anything from this place.
Unfortunately I have to leave a star….employees to busy talking amongst themselves to wait on customers for pick up….said 20 minute wait for a simple bed frame ended up taking 45 minutes….walked around the back room sales floor to see …
From purchase to delivery, seamless!
Transparent pricing, proactive communication and professional delivery….what more could you ask for! – – I’ll be back for sure!
Absolutely horrible company have had issues with warranty service since the first month and it has been 2 years now. Very low quality furniture, low quality service. Please what every you do avoid buying from this company.
We had a couch and ottoman delivered and set up. Nate and Tyler were quick, professional, and courteous. Thank you.
IF THERE WAS A ZERO I WOULD RATE THEM A ZERO. MORRIS HOME FUNITURE HAS NOT TREATED ME FAIRLY. 2K SPENT ON LIVING ROOM SET. CHAIR AND HALF DEFECTIVE. AFTER SIX ATTEMPTS TO GET IT RIGHT …
Allways disorganized takes to long to pickup you’re stuff Delivery can’t find your house. Say that they will be there and don’t show up Allways say I’m not going back
Desk and chair were exactly what I wanted and the delivery very smooth. Kam & Rickey were on time, professional and quick!
Without going into a long story I would not recommend going to Ashley furniture to buy anything. The salespeople are clueless the manager was rude. Customer service is horrible. Ashley furniture tri-county Cincinnati. All because they delivered the wrong furniture.
Kam and Rickey were awesome to work with. Very careful moving the furniture in and helpful. Would recommended
Kam and his partner were very efficient and quick when delivering my mattress. Super polite and professional.
Re Morris in Columbus Gemini road
Very disappointing service. They always missing something during delivery. They …
This company is very dishonest. One of they’re company truck hit my truck & wiped my front bumper, I have police report clearly say it’s they’re fult , but Morris Furnuture company Laiss with insurance companies.
I’m about to sue them & it’s under Way
Had a couch delivered from Morris Home today by Rickey and Kam. They were very professional and friendly and had things set up quickly.
Not very pleased with the pricing as we have been shopping around and find the same products elsewhere at other stores at lower prices, the store is hard to get around as their is no direction or reason to their placing of furniture and hard to remember where you found something to back and look at it.
Had our delivery today bright and early with a call ahead! We could not be happier with Kam & Rickey’s hard work! Thanks guys!
Ordered a part for our couch, and an employee seen that it would take longer for us to get our part she said she would deliver it personally. Thank you Anna Stutz, there needs to be more companies with employees like you…
They gave us the wrong base, it was in a broken package, told us we’d have to talk to the manager at another store because they don’t have one. HORRIBLE!!!
This delivery and setup went spectacularly. The delivery happened early in the window and the Kam and Rickey were extremely polite, efficient, and professional.
Kam and Rickey did a great job with furniture delivery. Very professional and careful and showed a lot of attention to detail.
Everything about the orders, from placing both orders to delivery, where nightmares. I will NEVER recommend or use the company again. Unless you’re someone who likes hateful, negative customer service workers and delivery drivers, this place isn’t for you.
Would’ve been okay if wasn’t 1st person in line and they’d brought out all my order instead of loading everyone else’s after waiting 6 mtfhs. Then girl in office was rude.
so let me get this straight you take people’s money but then say you don’t have a “real delivery date” and make it almost impossible for people to get their money back? Theives and crooks is what this company is don’t bother doing business with this company
Great service at the store, and great customer service from the delivery guys. Kam and Kickey were so nice. They setup the couch for my mother at a nursing home, and they just did everything perfect!!!!
First of all….thier web site is just a bunch of lies. What they have on thier website they cant even order!!! The sales guy I talked to was soooooo rude and talked to me like I was completly absent minded. I asked if I could order a chair …
My mother purchased a couch from Morris and Kam and Rickey was our delivery guys. They did a great job! Thanks
Kam and Rickey did an exceptional job delivering and setup of our new bedroom set. A job well done!!
I can’t even fit all of my story in the space allowed. It says that my characters exceed the limit. That is how terrible this store and the people that work there are. Don’t ever buy anything there! It is not worth the hassle and if you are interested in my story, feel free to contact me.
Kam and Rickay went above and beyond, worked their tails off on 95+ degree day, not only got all of my furniture set up, but helped with a few other things, can not thank them enough, fantastic job!
I came to pick up my sofa that I already purchased last week. They just took so long ever to give me the sofa. It was even nobody there waiting in front of me. What worst service ever I have experience.
Sales people are very helpful and are great at customer service. The one star is for the customer pick up warehouse they are very disorganized and in need of new management. Some people come right out of the sale floor and get there product right away others have to wait close to an hour to get there product.
Absolutely, unequivocally, the most wretched customer service you can imagine. google should have an option for “zero” stars. Going into details would require writing a novella. In short — it takes 45 minutes or more to reach their …
Great delivery experience. Nice, personable, polite, efficient and fast. Kam and Rickey were the best furnature delivery service we have every had. VERY pleased.
I had fraudulent charges that I called corporate about and they just left me hanging with no hope no nothing then I called the distribution center just to see if they could do anything out of frustration anne put me in touch with another …
Delivery was fast, friendly and trouble-free. Delivery guys, Kam and Rickey, were in and out in record time and set my bed up exactly how and where I wanted it. Don’t think I could have asked for better service.
Kam and Ricky arrived within one minute of schedule time. Excellent and fast would recommend they deliver your furniture anytime.
the worst store ever they took our money and we have no furniture and they can’t seem to get us answers we are now over 2 months into this and they said hopefully we will get it in November…that would be over 4 months after we paid in …
I am on my 3rd couch delivered to my house and all if them have been broken, stained or this last one a spring hanging out. Still no new delivery date or money off. This has been going on for 4 months.
We had a sectional and 2 rocker recliners delivered. The delivery guys Kam and Ricky were great! They were super fast! It was perfect!
Rickey and Kam did an amazing job! They arrived on time, were fast and efficient, super nice guys! Will definitely order from this company again.
Our delivery on Friday was completed by two young men who were very knowledgeable and efficient.
Kam and Ricky worked excellent together to make
the delivery and setup smooth.
I am a employee at Morris and it is a terrible place to work because of the incompetent management. They treat you like dirt instead of Human beings and have destroyed people’s way of life with their poor leadership choices.
Kam and Ricky delivered my sofa quickly and professionally. Set it up, showed my what would be needed if I ever moved it on my own. Great service! …
Morris is a horrible company! They don’t do what they say and the people who answer the phones at the corporate office are complete idiots. They are very hard to communicate with. Corporate offices don’t even open till noon! My wife and I …
Had my sofa delivered yesterday by Ty and Spencer. In the short time of changing my daughter upstairs they were in, set up and ready to go. Very fast and polite.
Beautiful table and chairs! Rickey and Kam were very polite, brought the set in, set it up and were out of here in about 15 minutes. Everything looks great!
I had one table and four chairs to set up. I live on the second floor. Kam and Rickey gave me a 30 minute heads up via text, then a call upon arrival. They arrived, assembled the table, and were gone in 6 minutes from door bell to departure.
Just horrible ! Continue to be misinformed regarding delivery ! Was informed that delivery was scheduled for 8/3, on 8/3 was then informed that delivery was now 8/18 to 8/30. Have spent over $8,000,. Will now cancel intire order. PS, the order was placed on 6/3.
Very shady marketing of their ‘Promotion’ for the election. Their floor sales people were not properly educated and over promised . Their corporate office will not return any of my calls to discuss this issue. I will not be going back to Morris and will certainly let people know how they handled this situation.
Terrible customer service! Terrible assembly! Waited on hold for Customer care center for two plus hours only to never get through. Ordered products that was claimed to be “in stock” but took over 90 days to receive. Dont waste your time take your money where its valued and appreciated!
I signed up for a 3 year loan with this company and they messed up my loan when they processed it with synchrony. Now I can not get anyone to correct their mistake. I have called headquarters in Wisconsin, but they won’t help because …
More than pleased – I have had 4 deliveries in the past two months.. Three separate teams – each team exhibited and displayed a level of professionalism, courtesy and were very polite. I cannot speak highly enough about the service I received …
I wouldn’t give a one star. Went to store 4 months ago they said the sectional and recliner would be 2400.00 went back 3 days ago they said the same pieces would cost 2700.00 that we were never told the other amount. So to call me a liar …
Great Delivery thanks to Kam and Rickey!! Great Service!!!
EDIT: Rickey and Kam have made 3 trips to my house and they are awesome! I would write 3 reviews but it won’t let me~ THANKS GUYS!
I’ve never seen so much furniture for sale at one place. The place is massive and the customer service is amazing! No matter what your furniture needs are Morris has you covered and you won’t be disappointed.
Kam and Rickey just came and assembled my bed frame for me and I love it. They did a great job, they’re really nice and respectful. 10/10 recommend them!!
I had a delivery on Thursday of a 3 piece sectional and a chair. Kam and Rickey were Great! They let me know they were 10 minutes out. When they arrived they were very courteous, professional and knew what they were doing!
Just want to acknowledge the magnificent delivery I experienced today. Ty and Spencer knew it would be a tight fit and could possibly not make it inside my home. They used a door guard I have never seen used before (it was brilliant) and …
Kam and Rickey, I think I have the names right, did a good job. They were polite, and since it was raining hard they did good at protecting the furniture and not tracking water across the floor. I would say they didm an excellent job. Thanks for good employees.
Sales people are not knowledgeable as well as not enough to help customers without waiting a long time for service. My extreme nightmare was constantly calling customer service to inquire about my merchandise arriving at the store for …
Showed up, carried my heavy couch in, put it together, rearranged it one time to suit my needs, introduced themselves by name and were very professional. Took them very little time as they were there to do work! Great Job and Thanks to Kam and Rickey!
I strongly suggest you do not make a purchase from Morris. Be forewarned – not only myself, but numerous others have received defective merchandise. Then this company will make it nearly impossible to make contact with a customer service rep. If you do get that opportunity, don’t expect much in the way of customer satisfaction.
Kam & Rickey did a fantastic job! Arrived on time, and obviously knew what they were doing because the process was quick and easy. Less than 10 minutes to put in a sofa, and a wide chair that both recline. Thanks to the both of you!
Bought a loveseat and it was just delivered. The delivery team of Ty and Spencer arrived on time, positioned the loveseat where we wanted it, and made sure it was in operating order. They were friendly and courteous; did a nice job. Exceeded our expectations.
Omgosh… Kam and Ricky…. couldn’t ask for better delivery guys!!!! The first delivery gave us a not quite correct gentlemen’s chest. When customer care NEVER called to get someone to fix it, I required a new one, which the store happily …
Wish I’d have seen these reviews before purchasing a love seat and sofa from Ashley/Morris. After the purchase (made in Eastegate, OH), 4 weeks later the initial delivery window was missed by 2 hours with no notification (despite having …
WORST FURNITURE STORE AROUND!! Customer service is horrible!!! Can not get in contact with anyone via phone, even after several hours on hold . Messages say they are not accepting calls? Really? Emails go un-answered! Delivery dates …
Devin has awesome customer experience, love his attitude!
Absolutely awful company!!! Do not buy from! The wait times every time you call is at least 30-40 minutes. I even went to the store to try speak with associate and they refused to speak with me because my order was made online. This is the …
Was able to browse through a lot of new discontinued furniture and new models as well. They also had a scratch and dent section and one of a kind as well. Overall the prices were decent and there was some room for negotiation. Just do your homework and you’ll be fine.
Received a delivery last week and bed rails are incorrect, so bed is still in pieces. Have called numerous times to only be put on hold for hours and no answer. I will never buy from here again. If I can figure out a way to return this $6,000 order I am going too!
We purchased a new sectional and after it was set-up and the delivery team left, we started to remove the tags and found a number of defects. I returned to the store and met with the Salesperson and the General Manager and they agreed to …
I just spoke with Paige Long confirming the delivery of my bookcase. She was very friendly & polite making this the best experience I’ve had with Morris! Her positive attitude was very much appreciated. However, since the wrong bookcase was delivered twice & other issues I’ve had with the store, I doubt I would ever shop here again.
We recently purchased a sofa and loveseat set from Ashley and are VERY disappointed! When the set arrived on 1/11, the loveseat was wrapped nicely in plastic, but the sofa was not. On the fabric, there were stains, worn spots and the sofa …
My experience with this store has been absolutely horrible. I ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was Thursday. On the day the bed was supposed to be delivered …
We love our furniture but absolutely awful customer service. Waited on hold for 40 minutes just to be hung up on. This also was not the first time I called. I have called numerous other times and have never have spoke to a live person.
I dealt with Justin on the phone. I just want to say he was amazing! He worked something out for me so I could get everything I wanted at the same time. I will definitely buy from Morris home again if I’m looking for other furniture.
I bought a sectional couch that was delivered to our house broken. I communicated with several different employees hearing more excuses than solutions. I was ready to march into the store and ask for my refund and go spend the money else …
My wife and I bought a sectional a year ago in November . With in the first 60 days of owning it we had call for service . 1st issue was there wasnt any padding in the leg area of the recliner and the arm rest @ the corner was collapsing. …
Rickey and Kam delivered multiple furniture we purchased from Morris Furniture. They were GREAT! Very nice and assemble furniture in a timely manner. Would highly recommend them both. 100% A plus
I just had some beautiful, custom upholstered swivel chairs delivered to my home. The furniture movers, Rickey and Kam were friendly, professional, and on time. They also made sure I was happy with the end result.
Spent $9,500.00 on furniture a year ago. Bought a sectional that is absolutely falling apart. …
To say my experience with Ashley Morris Home furniture has been a good one would be an understatement. In fact as far as most aspects it was horrendous…until I called in and happened to get Anna Stutz on the phone. After telling her what …
I had a dining room set and full sofa set to be delivered and setup. I was very fortunate to have Kam Buewer and Rickey Mullins who came in and professionally setup all my furniture in less than 30 minutes! These guys are awesome! It was a great experience!
Kam and Rickey were great! I was able to track them and they got to my house right when the tracker said they would. They were careful to get the furniture inside and set it up in record timing. They even padded the legs to ensure the table wouldn’t scratch the floor. Thank you!
ZERO STARS…WORST experience ever (and still trying to get my money back, 10+months later) I DO NOT RECOMMEND THIS STORE TO ANYONE. TOTAL DISAPPOINTMENT after spending $2000.00!!!! If you have placed an order and can get out of it …
This place does not deserve 1 star! They have 0 value for their customers. I have spent over 8k with them in the last 2 years.Now I have had an ongoing issue for 2 months trying to return an ottoman that I was given the wrong size for and …
I just wanted to give a shout out to Nick at Morris Furniture for what a great job he does servicing customers.
Nick coordinates orders that you place on line. …
Rickey and Kam delivered our couch and dining room set today. They were professional and efficient. We’re able to assemble the furniture quickly and correctly. Left the house clean as they found it. Thank you.
Normally I don’t write reviews, nor do I give much credence to ones I do read, before judging for myself. After all most people only write if they are not happy. You satisfy a customer we are happy and go about our lives, not thinking we …
I had a bedroom suite delivered and set up. We live on 3rd floor so it was not an easy delivery. Kam and Rickey were right on time and did a wonderful job getting our furniture up to us and set up. Awesome attitudes.
I am very, very disappointed in the service I have received from Morris. Possibly the worst purchase we have ever made
. I had confidence going in thatthis company’s established and would back up …
I called looking for more clips to hold the shelves in the unit we recently purchased. Paige Long took my call. Not only was she helpful; she was so sweet. She asked if I would mind holding while she contacted the parts manager. …
Kam and Rickey were awesome! Came within the time frame I was given. They were professional and polite. Made sure my sectional and dinning table was put exactly how I wanted it. Did their job quick and right! 5 stars for them!
If I could give 0 stars I would… thought I was purchasing quality furniture but was delivered crap. My leather sofa was delivered broken and my cocktail table was delivered with a broken wheel. It has been a month and a half and I still …
Wonderful experience, I knew what I was looking for and was pointed in the right direction. Picked up my furniture and was notified of their policies and procedures before I arrived and the pick up was smooth. In and out in less than 20 …
Delivery men did a great job. Kam and Rickey brought in and set up a kitchen table and chairs for me today. I let them know that my husband was sleeping and that he did not know the delivery had been arranged. The were super quiet, got the …
Bought 2 bookcases from a local furniture store. However, Morris Furniture is the agency this store uses to complete deliveries. Upon delivery I was told all the parts for both bookcases were in this little red bag. They were not. I …
I don’t even have a clue where to start. From the beginning of the delivery Ty and Spencer were very helpful and extremely respectful. I ordered a few very heavy items that were going to be tough to get inside where I wanted them placed. …
If I could leave negative stars I would So, I have spoken with 3 different people about this issue. Purchased a section back in 4/2017. Sofa arrived damaged, the tech came out and said he had to order a part. Three weeks later, come to find …
Morris Furniture delivery truck stopped in at out private business that had nothing to do with their delivery and overfilled our dumpster with trash to the point where we couldn’t use it. I contacted the store the next day and they said …
I ordered furniture in June and did not get my furniture until mid October. They didn’t even give me a discount for the inconvenience. And when I finally got the furniture the lights didn’t work which they wouldn’t exchange. Also, the …
I got an email saying my furniture was ready to be picked up, but when I showed up to get it I waited well OVER an hour, with several employees coming back to ask for information to get the furniture. Not a single person knows what’s going …
Kam and Rickey were very professional. Had a great sense of humor and pleasant to speak with. Best delivery Team I have experienced so far. The furniture is extremely comfortable. My family and I just love it!!
On May 21, 2019, I had a large sofa sectional, king size master bedroom set and a full size bedroom furniture set delivered by Ty and Spencer. They were super courteous, friendly and professional. They had it all brought in and assembled …
I would leave a -10 stars if I could. As quickly as possible I will give the details of our ridiculous service. Oct. 2015 we ordered 3 pieces of furniture. 1st time to deliver-they don’t show because of a “mix up. 2nd time they bring two …
Wow, came here to give my 1 star review to see that it’s a common rating for this company. Speaks volumes. Someone below said exactly what I came to say. This company doesn’t know the word sorry. I was sold 2 damaged pieces of furniture. …
Kam and Rickey were on time, professional and very courteous. They asked where we wanted the furniture and made sure we were satisfied before they left. Two great representatives for your company. …
I purchased a sofa in January 2021, they delivered it in February, and the delivery ppl dented and scrapped my front door, I filed a complaint, and was repeatedly told someone would call me, after at least 2 dozen follow ups, I was told in …
Kam and Ricky delivered our sectional and ottoman today. They arrived within the given window and quickly unloaded the pieces. They were helpful in adding pads to the bottom of the feet so they don’t scratch my floors and moved by rug around so it fit correctly. I couldn’t have asked for a better delivery experience.
We ordered a reclining love seat–the reclining mechanism broke within the first year. We contacted Morris who outsources their repairs to a third party company. Upon the first visit from the repair tech we were told that the part would …
You are getting one star because I cannot do less. If anyone deals with this company, do not expect any telephone support and their website does not provide a customer support email. If you are using Ashley furniture like I did, you may …
My mother has been trying to contact the office for four days now to get her order switched to her new home. Every time she calls she waits for 30 minutes then it hangs up. She’s been waiting for 7-8 weeks now for this furniture which is …
We purchased over 6000.00 worth of furniture in November last year consisting of a leather reclining sofa and love seat, dining room table chairs and buffet. The order came in partial pieces after I made several calls for delivery dates. …
We had a beautiful sectional delivered today! The delivery crew was Kam & Rickey. They did such a wonderful job, very friendly and was very fast with the assembly. I would definitely recommend them to others, and will definitely use delivery again with Morris. Excellent service!
My fiancé and I have had the absolute worst experience with this company. We ordered a brand new bed frame and patiently waited about a month for it to come it because it was a “new model”. Our order finally came in, my fiancé and father in …
We purchased 2 Signature Design full size grey couches. We have had them for nearly 18 months and the piping that wraps around the upper cushions, is coming out. So when you sit on the couch the piping could poke you. I called to have …
The first time my son’s bed was delivered, a contractor delivered a bed with broken and cracked pieces, none of the screws matched and he put it together wrong. Then he ran out without my signature. Morris made it right and brought out a …
We had Kam and Rickey deliver our new sectional today. They did a wonderful job. They were on time, unpacked and assembled our sectional quickly and correctly. They are very good employees representing Morris Furniture. Thank You.
Customer service is poor. You are told that when your furniture comes out they will unwrap it so you can inspect it for any damages then they will wrap it back up so you can load it. Our name was called and we went out to inspect our couch. …
Upon delivery our couch had a slice in the leather! I called right away and they assured me that they would repair it. They said the replacement price would ship right to my house with in two weeks. Then a repair person would come and fix …
Literally the worst buying experience of my life. 8 wrong dates, wrong inventory, lost a floor model, couch delivered soaking wet, stool stained, broken promises made to repair and/or compensate – been a month and we still don’t have …
I had a three piece living room set delivered this morning, my delivery crew was John A and Bronson E and they were terrific guys. They were very professional and took every precaution to keep my house and new furniture in perfect …
I am very disappointed in Morris and will never be making another purchase from you. We purchased a couch from you in February 2017. The couch started breaking down on both ends. We had a service tech out in December 2017. He said that the …
I don’t think I’ve ever posted a review, especially a negative one but I am hoping it will educate potential buyers about Morris Furniture. I made a purchase of leather sofa and loveseat in Florence, KY which initially went well until I …
We bought a Adjustable Bed from Ashley furniture, Had it delivered, the two nice men whom delivered came when they said and were very nice and respectful. They were careful of not hitting walls and set the bed up quite fast. Cleaned up all debris and they were very helpful in explaining the bed. Their names were
Rickey and Cam!
On 5 January, a technician came to my house because I put in work order for my armless love seat. The loveseat has spring issues which also caused the cores to become flattened. I’ve had this couch for less than on year and it’s still …
I purchased a dining room table from the Ashley Furniture Colerain, OH location at the end of May. I purchased the table as all sales final as the store appears to be going out of business. It should considering the manager they have …
Rickey and Kam did an AMAZING job yesterday. They were in and out with no problem. Had everything set up and placed exactly where I wanted it. Even with all the stops before us in the heat they did not let that slow them down one bit. My …
Hello Kam and Rickey,
You two are awesome. You know what you are doing, professional and kind. I …
Recently had a bed delivered with hidden damage in the trundle. Due to the location of the damage my husband which had taken vacation time to be home for the delivery window time did not see it. I did a very thorough investigation when I …
After a rough experience with Morris Furniture – our original table came scratched up and chipped…so Morris was going to replace the table with a new one. They scheduled another delivery, but due to “computer glitches” they missed our …
I had an awful experience with Morris. I bought a couch and received 2 last minute notifications that my delivery date had been delayed. Over two months went by and I had paid for the couch but did not receive it. I called customer service …
We just purchased couches from Morris Home Furniture, and we picked them up at the Dayton Distribution Center. We had no issues with the pickup, and we do like the couches, but when we got the couches home and unwrapped them they each had …
Terrible delivery process. Attempted to bring in damaged footboard. Guy told me to use a sharpie on the gouged wood. I refused. He had me climb into the delivery truck to inspect rest of items. Chest was scratched so I refused that piece as …
This place is ran by the Ringling Bros. Was supposed to have a mattress delivered on 10/16. Didn’t get notified that delivery was rescheduled until AFTER the delivery window was specified. Now after my house is tore apart and I planned my …
I wouldn’t even give them 1 star. I was looking at a recliner chair on Morris Furniture web site and there was no info for the weight limit. All the other recliners on line that are posted from others sellers have that as part of the chair …
We have shopped here for years and after this last purchase we will never purchase furniture here again. We purchased a 4 piece dining set with 2 additional chairs at the Eastgate closing sale. We received our dining set with only 5 …
Great experience! They gave me a two hour window as to when my couch would be delivered. The day of delivery I was sent a link so I could see an ETA, what stop my delivery was, and what stop the truck was currently at. Kam and Rickey had the couch up to my apartment and assembled within 15 minutes. Highly recommend!
We ordered our furniture in April and our last piece of furniture (our couch) was not ready until September 2020. In addition to the ridiculous wait time they are impossible to get in contact with. I have waited on hold multiple times for …
Worst Service ever.
I had bought king size bed, mirror, dresser, 2 night stands, dining table set with 2 extra chairs, mattress. Delivery service is the worst. when I bought all of …
Was on the Ashley furniture website on 5/5/20 and got a message from a sales person. Within minutes I was placing an order over the phone with the salesperson (Judi Crook). We were told that the piece was on back order and that it should be …
I am dealing with the worst purchase I have ever made. The company promises things and doesn’t happen. Furniture comes in without all the parts. Customer service is absolutely beyond a poor rating. Call the corporate office to speak to …
Salesman acted like it was his first day on the job. Misquoted our price total several times. He seemed more interested in selling the extended warranty then the product!! His supervisor was arrogant and rude. …
Had we known how sorry and unreliable the supposed delivery “service” is, we’d have rented a truck and picked it up ourselves. That said, I must remark that our sales rep, Adam F., went out of his way to help address the delivery deficiency. He was very professional and helpful, so 5 stars for him.
Kam and Rickey delivered our kitchen table in a timely manner and were careful when bringing everything in on our hard wood floors. When we ordered, we were given a day of delivery and were notified just shy of a week in advance to confirm …
Don’t know why it’s so hard for this company to communicate with its customers. We had my sons bed that broke within 6 months of purchase. Called and emailed into the company several times. Finally 1.5 months after the initial email and …
Doug M. and Kalaeb T. We’re just fantastic! We were scheduled to receive our bedroom set 6:30-10:30 pm, which was a little late for us, but they were able to deliver the entire shipment almost an hour prior to the scheduled time which was …
This review has nothing to do with their quality of product, but everything to do with their terrible customer service. I placed an order for a bed and a sectional on 08/16 for a little over 2k in total. The website told me to expect …
I agree with all of the bad customer experiences. I rate Morris Furniture as “-0”. I have never had the type of experience that I have had with Morris employees. I purchased a tempur-pedic mattress from them in March 2020, a week before …
I ordered 2 custom chairs in February of 2021. They didn’t arrive until June of 2021. I get it. Things are extremely delayed because of the pandemic. However, one of the chairs was broken upon arrival. A peg piece at the bottom of the chair …
0 stars. Worse place to get furniture. I have been waiting two months for delivery, and I had to call again today because it was supposed to get delivered today. Now my times aren’t in stock until 6-10, that date keeps getting pushed back. …
TERRIBLE COMPANY! Buyer Beware!!!!
We ordered a reclining loveseat from Morris Furniture at 3777 Commerce Center …
If I could select a zero I would do the same as the others that have stated! I have had the same BAD customer service for repairs. I have been waiting since December of 2018 to have my recliner fixed, that I purchased in November of …
Bought a 3-piece sectional + ottoman from Morris/Ashley Homestore on 3/7/21 and I was told it was in stock so it could be delivered in less than a week. I bought the couch with 6-month promotional financing. Delivery day comes (3/13/21) and …
On 06/04/19 Kam and Rickey delivered a power lift bed frame and mattress to my home. The guys were very friendly, polite and efficient. They were well within the window of the two hour delivery time. They had the bed set up quickly and …
We had to purchase a ton of new furniture due to a fire at our residence. The delivery crew, Doug M. and Kalaeb T. were exceptional. They handled our furniture very carefully, were cordial, polite, and took the time to explain some of its …
Poor customer service and poor communication and follow through. I purchased a platform bed , matress included. I was told my old bed would be removed. Two delivery guys came and the one driver who spoke some English stated they were only …
Appalling customer service and wait times. My wife and I ordered a custom 4 piece sectional and an area rug in October 2020, with the salesperson telling us wait times were 10-12 weeks. This put our estimated delivery at January 2021 at the …
Literally the worst company I’ve ever dealt with. A loveseat I ordered was delivered with a 3” tear on the side. I emailed the salesperson who “helped” me only to be told to contact customer service. It took 5 calls, on hold for over 4 …
My wife and I have been customers since 1967. We were very upset with a set of furniture we had purchased. We struggled for a period of time trying to get the defects repaired. We ended up sending a letter outlining all of the issues to …
The store was well stocked and the staff was very friendly and helpful. However the customer service has been a complete joke. When we try and call its a minimum 60 minutes hold time. I will never again order from this company due to that. …
After dealing with Morris Home Furniture for one year over furniture we paid $3500 I do not recommend purchasing anything from them. Even with an additional warranty. They sent out an independent furniture repair company,, the gentlemen …
UPDATE: as of today, 2/9, I have had zero communication from this company. No phone call, no email, nothing, despite the little “oh, please contact customer care so we can address this!” reply at the bottom of my review, and certainly no …
If I were possible to give zero stars I would. I placed my order in May and was told it would arrive in 6-8 weeks. When I had to follow-up to check on my order status (at week 8) they told me it would be another 4 weeks. After I waited …
Only giving 1 star because no stars was not an option. I went into the store and the salespeople refused to speak to me. When 1 finally did all she could say was that the furniture was highly overpriced and that she couldn’t believe that …
Third party delivery could definitely use some training. They were pretty aggressive while trying to shove the couch through the front door rather taking a second to see which way they should turn and angle to get through smoothly. They …
To summarize this they were aggressive, rude, condescending, unprofessional, and I would never purchase anything from this company again, they offered us a $200 gift card for the late deliveries and I will never use it because of the …
Received the email that delivery was scheduled between Noon and 3pm which was perfect for us, we had to pick up the keys. Received a text that they would be there in 15 minutes this was at 10:30am, called the driver and said that it would …
I drove an hour from Columbus OH to visit this store to view a dining room set. I was assisted by Rae, she was amazing. Extremely helpful, friendly, and professional. I paid for the premium delivery, $200. On the day of the delivery, I …
Posted a bad review 2 weeks ago after dealing with the terrible sectional we purchased. Morris replied and asked me to email them and still have yet got a response. Can’t call the store they never answer the phone. We’ve been waiting since …
I bought a sectional Nov 2020 the foot was broken during delivery and one cushion was discolored.. December 2020 they send someone out to check on condition.. was told a new cushion over and foot would be ordered. It’s now December 18 2021 …
We purchased a power reclining loveseat and a power reclining recliner in March 2020. We had to wait 2 months to get the recliner because it was on backorder. It was delivered at the end of May. In July, the hand control and the motor died. …
If I could, I would rate Zero.
The table I ordered came 100% boxed.
Got it home only to find damaged wood. …
Ordered new furniture in December 2020. Was told in would be in by March. That time came and went but we finally received the furniture in May. The salesman set up a “threshold” delivery which he said involved put the the legs on the couch …
The worst costumer service!!! My bed room furniture was delivered the two very young small boys tried to carry heavy solid wood furniture without using a dolly or the lift on truck. Needless to say they dropped dresser on ground and it is …
There’s not a zero, so, i had to give Morris furniture a star, that they don’t deserve. I purchased a bed, when it was delivered to me, there was no hardware to put the bed together. Ive called customer service service 5 times, with no …
I would rate this place a zero if I could but to leave a review I had to give one star. I purchased furniture from here and they told me my bedroom suit that costed me almost 5000 dollars would be here the next day it is now 3 THREE!!!! …
Across the street from the building is a field that had a lot of trash. I got tired of seeing it everyday and decided to pick a good bit of it up. Alot of it was styrofoam, furniture manuals, boxes addressed to morris, a couple of their ad yard signs.
Ordered furniture from here 5 months ago. Received calls to schedule delivery, only to schedule it and the day of delivery receive a call (has happened 3x so far!) saying the piece is damaged and they can’t deliver it. I’m so close to just …
I have sent probably 65 emails from the day my living room set was delivered June 12th and has been nothing short of a nightmare and now I’m STUCK WITH 2 CUSHIONS I NEED TO PUT IN BY MYSELF!!?? Totally unacceptable and I’m done!!!!! Please …
Terrible service. Bought a Curio cabinet. It was delivered with no shelves. Sent it back and they charged us 15% service charge for returning. Will never buy there again.Does not return calls.Will file a complaint with the BBB, State Attorney General office(Consumer Fraud) and sue them in Small Claims Court.
Pushy Sales. The worst financing you could imagine (upwards of 100% interest). Terrible customer service. Terrible delivery team. There is nothing good about this company. If you’ve got a few grand, so yourself a favor and go to ashley… …
Zero customer service nor are they interested in customer service. Misled about items in stock then promised delivery now saying they don’t know when it’s coming. Paid half cash and credit they’ll refund the card but it’ll be some time …
My daughter bought a couch and loves eat in Dec 19. The couch cushions started to split at the seams. Covid hit and had to wait a year for the casings. Wrong casings were sent. Supposedly re-ordered, but get nothing but a run around from …
I’d give it 0 stars if I could. Terrible products and customer service. The first table had dings and scuffs in it. The 2nd table was clearly dropped and is cracked completely. They agreed to give me a second table which was like pulling …