As Jacksonville’s hometown credit union, we are dedicated to delivering highly personalized financial services that benefit our members and our … See more
Read More| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–1PM |
9700 Touchton Rd, Jacksonville, FL 32246
This is a GREAT place to do business☺
I absolutely love this credit union
Absolutely an enjoyable expierence. We will go back for all our financial needs.
they are far from the concept of credit union with a lots of Hidden fees.
Terrible customer service. They need to learn how to properly speak to customers.
Nice credit union and people overall…but hold times on telephone customer service are terrible.
I love banking with 121. The customer service is the best!
18 people in line inside and car wrapped around the building on the drive thru, who made the decision to close other branches on a Saturday??
Great customer service . Schanne always greets me with a smile😃 …
Don’t call unless you have an hour to spare waiting on hold.
I love this bank! Close to my house, work and my kids school. The customer service is grade A !
The best bank in town for both your family and your business!
I don’t recommend anyone to bank here. If you ever have to file a dispute they always go in favor of the merchant even when you present evidence. I will be switching banks
I have been a Happy customer since 1986. I love my credit union.
121 went to my account without my permission or authorization and took over 50. Out of my account and wouldn’t give it back to me they stole my money
Worst bank ever! Just cashed my check yesterday and deposited some cash! And today I went to the store to make a 2.00 dollar purchase and it would not work. Then I tried to go online and see what is going on and the system is down! They suck because the merged with another bank
Worse “credit union” by far claim to help there customers but dont do anything I’d honestly take my chances with wells Fargo at least with them I can expect to get pissed on
I’ve been a member of 121 for several years now. not as my primary bank, just for a car loan.
EVERY SINGLE THING i’ve done with 121 is a total nightmare.
Barbara and Laura are the best! I love when I call with a problem and they are able to walk me through it! I have a mortgage through 121 and I wouldn’t have it any other way!
Just cant get a response from them anymore. Stayed on hold for 20 minutes with no response. Choose stay in cue and waited an hour with no call back. Cant ever get through to handle concerns. Covid or not, just horrible customer service! Ready to close accounts.
I am gonig to close my account with this credit union. Every time a come here ( specially in lunch time) I have to wait a lot. I arrive 12:35 and It was 1:50pm and any banker attend me . .( I have to come back another day) Always only one banker available and one cashier. .
I just wanted to say thank you so much to your staff especially Ms. Rosienna (excuse me if i spelled that wrong) for helping me with my financial situation. I am a recently married and new father that was laid off of work about 5 months …
121FCU is and Awesome Financial Intitution. Right on time when I needd them most. Friendly customer service.
NO CUSTOMER SERVICE. By far the worst financial institution on this planet. Never ever ever ever anyone accessible by phone at any branch. Branches near me are closed on Saturday. And any phone number I do call they are never ever ever in. If I’m suppose to be the owner I would FIRE everyone and start over by providing CUTOMER SERVICE
Great experience by Ms ScHanee Sherman thank you
Good luck getting a straight, honest answer from any of their employees. The customer service line has provided false information on numerous occasions, this month alone. And unfortunately, the actual branch isnt much better. Between their outdated practices, and under trained staff, you are better off banking elsewhere.
I recently set up a commercial account with Dale. It was a bit complicated due to the nature of our corporation, but Dale was very patient and helpful through the entire process. He has continued to provide ongoing support with all of my …
Was sadly suprized by how Unresponsive the loan officers and loan dept Managment . Was In the market for mortgage and or a home equity product and could not get anyone to follow through with simple call backs . Seriously considering closing my accounts and taking my business elsewhere
I have an account with Vystar and Community first Credit union. When Me and my family were shopping for a car we went to Vystar and Comm. First Credit Union to apply for a loan, they told us that “though you have an excellent credit but we …
For a credit union that tries and provide services big banks don’t offer they fell short big time. I should have just went to Vystar like everyone told me to.
I want to shine a little spotlight on one of your employees…
Schanee’ is the most wonderful person. She always has a friendly smile and a great attitude. She has repeatedly given me world class service, and gone out of …
The atm has been out of service for about two months and they said it would be another three months before it was fixed. Every time I come to the drive thru it takes at least 30 minutes no matter the day of the week or time of day. I have never experienced such long waits at a bank.
Barbara helped me with the online banking which had locked me out due to my not understanding what my phone was doing. She was very patient and kind and went the extra mile to be sure I fixed the issue on my phone. I wish all people could …
I’ve been a member of 121 CU for around 20 years. Their offices are convenient to where I live and or work. They have gone paperless. It seems a bit weird to do a teller transaction verbally but it seems to work. The tellers have always been very pleasant.
121 handles my commercial business loans for my service vehicle, so when my wife decided to replace her 14 year old car we went to the dealer and they suggested several different credit unions and also their bank,the manager told me they …
Huge thank you to Javetta for going above and beyond this week. I had an issue setting up my online account access for a new business account. I finally got her on the phone and she took the time to thoroughly research and resolve the issue following up with me several times throughout the process. Truly a shiny star employee!
Fast efficient drive through service with teller assistance. Members for over 25 years.
I spoke with Laura and she was very helpful in getting this matter resolved. She listened and conferred with representative in question. Although we have different perceptions of the incident, we all came to a much better understanding …
I have been a member of this bank for almost 20 years. I considered them friendly and personable. I don’t know what happened but they have turned into the worst organization I have ever dealt with. I tried closing my account since I …
Unorganized, poor business processes, poor training of employees, causes huge delays in funds. I’ve been a customer for several years after taking advantage of some new customer promotions they had. I’ve tried them for a variety of products …
After being on hold for 45 minutes, a recording said I was in line and it would be 7 minutes. It suggested I enter my phone number and have someone call back. Two hour later … still no call. When I was holding I was verifying my …
Excellent visit today at the Credit Union with Todd. He was attentive, professional, polite and courteous. My transaction was handled very quickly and I was on my way. …
I’ve been with this bank for years. It has its ups and downs. Mortgage department is not good. I won’t recommend going through them for that. They are also extremely slow. My debit card was hacked and it shouldn’t be a hassle to get a new …
It’s always a pleasure to visit this branch. My experience has always been good 😊 they are always willing to help and answer any questions I have. I always told people that it’s not like the big banks. I’m more the just a account number. And I appreciate that in these times …
From the phone agents to the branch level representatives, each experience was pleasant and personable.
DO NOT EVER finance anything with this credit union!!! I got a car loan under this credit union and have had the worst lending experience ever. First off, they charge fees for everything. Every time you make a payment, they will charge a …
I’ve been a Member for 19 years. I’m usually happy with customer service and the tellers but anything beyond a simple transaction seems to be problematic. Specifically, I’ve had issues with their processing of car loans, maintaining how …
What a trash experience. The automated robot was completely useless. There is no number to a specific branch. Bulls#!¥. I drive to the branch only to find out the questions I had are unable to be solved. Not to mention the bullet proof …
I was having troubles with getting the money in my checking account before some bills came out. I put the money in the same day and they were very understanding and credited both my overdraft fees. They seemed to care and that meant alot.
I’ve been with this credit union since the early 1980s when it was Florida Telco. Wonderful experiences with wonderful people!
Didn’t even have the chance to become a member before receiving the literal worst customer service I have ever experienced at a bank. Trying to get ahold of one of the branches on the phone? Don’t bother. You won’t. You’ll wait on the phone …
Excellent service.Young Man that helped me was Professional, Courteous, Couldn’t have asked for a better experience.Thanks!
Walked up to the door at 5:00… the branch closed at 5:00. They still good customers inside, nice enough to open the door and tell me they closed at 5. Thx for the awesome service.
this customer service is OUTSTANDINGLY rude, ive called multiple times and each time i feel like they’re talking to me like i’m dumb. i asked Julia for help on how to pay through the website because I can’t figure it out after a couple days …
My three initial visits to the new video teller system at 1 2 1 Federal Credit Union have been outstanding. It’s easy to use and every person that comes online is so happy and upbeat and willing to serve me. Give 1 2 1 a try.
I love banking with 121 FCU. Best banking experiences I’ve had hands down. Robert Bjork went above and beyond to help me with different loan products and handled my loan with professionalism from start to finish even working late to get it …