Founded in 1996 as Chain O’ Lakes Internet, 186networks is the premier local Internet Service Provider in Northern Michigan. We are family owned and operated, so we’re committed to the … See more
Raised my rates without telling me and then shut off service for a $20 balance . Tried three times to get customer service to return a phone call with no response Terrible customer service
This place is a JOKE, regularly charged for services which I was never told about, I will never see a refund. DO NOT USE THIS COMPANY, there is a reason they are a small JOKE in Northern MI. SCAM SCAM SCAM
Been with them for awhile now, but lately it seems to To be going down more lately and it seems to be Friday night or Saturday when they’re not openSo I have to go to the weekend without internet till MondayI hope they fix this issue I’ll drop put it back up to five stars
If you are considering 186 Networks I’d think twice. When it works, which for us isn’t often, it is great. But, if you have a priblem, expect little help, blame on everything but their service, delayed response, no weekend service, constant buffering and a “take thea moneyrmoney and run” attitude. You may be better off with a hotspot.
I wish I could give a lower rating but can’t this internet is absolute trash unless your lucky enough to live where they do fiber if not your screwed it’s the most unreliable internet I’ve ever seen. We reach out they just say looks good …
Had a problem with my son getting on line by going around the router with parental control. Stopped by the office and everyone there was working to help solve my situation. Great service, great value, stop paying for dish or direct tv. Thank you 186!!!!!
By far the best customer service I have ever had! When you call you are not on hold forever, If you leave a number they call back promptly, they will help you over the phone if they can. I am not very computer savy and they are very …
I think a lot of people only come on here when they are super upset and seek justification. But I have been with these guys for about 4 years now, and every time I have a problem (which has been maybe two or three times) they fix it within …
I’ve had service with them 4+ years, back before they changed names from coli. Usually I have great service bc I have a tower on my property (well a few hundred feet) I called tonight about service being down.. was told it would be up on a …
HORRIBLE SERVICE! (186networks formally COLI Communications) They force you to “rent” a router when installed, which I did, then purchased my own within three weeks, returned their router, would not help me setup my new router or offer any …
**Gavin–the review below me talks about how honest and great the company is…HE WORKS THERE.**
This company is the furthest from honest, and reliable. When we signed a …
It is HIGHLY RECOMMENDED that you rent their router. When I did this, it changed my whole service experience from 1 star to 4 stars. Also, while there are some EXTREMELY helpful people in customer service, there are others that are not as …
Worst customer service I’ve ever had to deal with. Rude beyond belief. I highly recommend not going with them. They are not unwilling to work with customers. We moved and even offered them to put a tower in our yard so we could keep their …
*Edit* I forgot I had reviewed this it’s been a 2 years since I wrote that review, I have fiber internet through them and that’s the way to go if you can get it. Much more reliable much faster in general very pleasant experience now. …
We live in Charlevoix County and had a ton of problems with their wireless. Last year I spent probably 20 hours speaking with their tech people to find no resolution. Our speeds were regularly so slow that an email wouldn’t load. Blackouts …
186 networks is the new name for coli internet. Read all the reviews, which weren’t the best. But thought I’d give them a try being my neighbors have their service and I need service for my kids being I’m home schooling them due to this …
Have had nothing but issues out of there service for the past year plus. It is slow constantly goes out. You can call but it’s a waste of your time because they will always say it looks good from their side. You can reset the router 100 …
We switched from Hughes net to 186 three or four years ago as it became available to our whole Island lake community. It has been working for us great. Might take a while to get service or it might go out from time to time but it is a whole …
Went with them in August, partially to stay local and not jump through spectrum hoops…service has been good till now!! I get it was a holiday weekend but most of the town is out and they said they didn’t know and just left us all hanging …
Good company
Great service!
Low prices, good speeds, and they are super helpful
75 Megs down and 25 up at my home in South Creek!! Couldn’t be happier. Streaming couldn’t be better.
Promised good and reliable service; instead, I am writing this review through my phone WIFI connection — WASTE of time, money, AND TRUST .
Wonderful company. Great customer service. They really care about their customers and they have low prices
Great company. best price and speed in northern Michigan, and best customer service anywhere
Great job today. Thanks for the help and I look forward to the new fiber lines in my area.
No issues. Good luck finding a better price.
Raised my rates without telling me and then shut off service for a $20 balance . Tried three times to get customer service to return a phone call with no response Terrible customer service
This place is a JOKE, regularly charged for services which I was never told about, I will never see a refund. DO NOT USE THIS COMPANY, there is a reason they are a small JOKE in Northern MI. SCAM SCAM SCAM
We have the Fiber Optic connection, nothing can compare to the reliability and speed that is offered. The price and service is amazing.
Been with them for awhile now, but lately it seems to To be going down more lately and it seems to be Friday night or Saturday when they’re not openSo I have to go to the weekend without internet till MondayI hope they fix this issue I’ll drop put it back up to five stars
If you are considering 186 Networks I’d think twice. When it works, which for us isn’t often, it is great. But, if you have a priblem, expect little help, blame on everything but their service, delayed response, no weekend service, constant buffering and a “take thea moneyrmoney and run” attitude. You may be better off with a hotspot.
I wish I could give a lower rating but can’t this internet is absolute trash unless your lucky enough to live where they do fiber if not your screwed it’s the most unreliable internet I’ve ever seen. We reach out they just say looks good …
Had a problem with my son getting on line by going around the router with parental control. Stopped by the office and everyone there was working to help solve my situation. Great service, great value, stop paying for dish or direct tv. Thank you 186!!!!!
By far the best customer service I have ever had! When you call you are not on hold forever, If you leave a number they call back promptly, they will help you over the phone if they can. I am not very computer savy and they are very …
I think a lot of people only come on here when they are super upset and seek justification. But I have been with these guys for about 4 years now, and every time I have a problem (which has been maybe two or three times) they fix it within …
I’ve had service with them 4+ years, back before they changed names from coli. Usually I have great service bc I have a tower on my property (well a few hundred feet) I called tonight about service being down.. was told it would be up on a …
HORRIBLE SERVICE! (186networks formally COLI Communications) They force you to “rent” a router when installed, which I did, then purchased my own within three weeks, returned their router, would not help me setup my new router or offer any …
**Gavin–the review below me talks about how honest and great the company is…HE WORKS THERE.**
This company is the furthest from honest, and reliable. When we signed a …
It is HIGHLY RECOMMENDED that you rent their router. When I did this, it changed my whole service experience from 1 star to 4 stars. Also, while there are some EXTREMELY helpful people in customer service, there are others that are not as …
Worst customer service I’ve ever had to deal with. Rude beyond belief. I highly recommend not going with them. They are not unwilling to work with customers. We moved and even offered them to put a tower in our yard so we could keep their …
*Edit* I forgot I had reviewed this it’s been a 2 years since I wrote that review, I have fiber internet through them and that’s the way to go if you can get it. Much more reliable much faster in general very pleasant experience now. …
We live in Charlevoix County and had a ton of problems with their wireless. Last year I spent probably 20 hours speaking with their tech people to find no resolution. Our speeds were regularly so slow that an email wouldn’t load. Blackouts …
186 networks is the new name for coli internet. Read all the reviews, which weren’t the best. But thought I’d give them a try being my neighbors have their service and I need service for my kids being I’m home schooling them due to this …
Have had nothing but issues out of there service for the past year plus. It is slow constantly goes out. You can call but it’s a waste of your time because they will always say it looks good from their side. You can reset the router 100 …
We switched from Hughes net to 186 three or four years ago as it became available to our whole Island lake community. It has been working for us great. Might take a while to get service or it might go out from time to time but it is a whole …
Good service; FAST, FAST, FAST internet; good prices. Excellent people to do business with.
Went with them in August, partially to stay local and not jump through spectrum hoops…service has been good till now!! I get it was a holiday weekend but most of the town is out and they said they didn’t know and just left us all hanging …