1st Advantage Federal Credit Union

1st Advantage Federal Credit Union

1st Advantage is the Virginia credit union that offers full banking services and ATM access for your convenience. Friendly professionals at our Denbigh branch in Newport News, VA, can help you open new accounts, apply for mortgages, access wealth management services and strengthen your business with the right solutions.

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1st Advantage Federal Credit Union Reviews ( 53 )

  1. They have 6 drive thru lanes and only 2 open during lunch hour when a lot of people run out to the bank. Makes alot of sense right? Why have 6 lanes if you only utilize 2?

  2. This has to be one of the worst banks besides Bank of America. $10 fees to pay a credit card over the phone because you cannot pay your bill online whatsoever! Very behind on technology and have been for years! Stay away

  3. Used the drive through teller service. Attempted to deposit an amount in a set of like bills. Teller shorted total by 10 dollars and receipt came back with tender amounts that were not even deposited. Avoid the drive though and do yourself a favor and go inside.

  4. I don’t know exactly who or what, but Everytime I call or deal with someone at first advantage, the experience, is great, help is wonderful, and all I can say, no matter wether I visit one branch or another, or call on the phone, I always …

  5. Did online upgrades over the past 4 days, ENTIRE SYSTEM IS BOTCHED UP. I followed all of the steps, reset everything, entered the 5 rediculous security questions, went to log in and CANNOT.. TO RESET PASSWORD IT IS ASKING ME A SECURITY …

  6. I applied for a ppp loan twice on 3/22/2021, the first time I applied they didn’t take my application but the second time I applied they accepted and approved it but said they had to send it to SBA to approve it on their end. I emailed …

  7. Not business oriented. Their policy on check deposit hold is outrageous. First, I was told that besause I am a new customer (less than 90 days) , they put all my deposits on hold from 5-9 business days. Now it is past 90 days and they are …

  8. I really like 1st Advantage the staff is really nice. They care about the customers. Anytime i had questions or concerns the staff was very knowledgeable about services offered. So thank you.

  9. Been a member since 2006. Always exceptional customer service. They take into consideration all aspects of your financial life to help you get what you need. From a car or personal loan to a credit card or mortgage. The folks at both …

  10. The calming and helpful manner this morning of “Carol” and “Melissa” were very beneficial. Patience is the key and they were that and some. Great experience.

  11. I have not noticed a change in the quality of service I have received at this branch, even since COVID. Yes, they are taking safety precautions, but I am always made to feel as though I am their top priority when I am there! Always have …

  12. Teller Rudy made a mistake then told us to write it out next time. No take ownership you made a mistake. I should not have to write things out on a drive-through. Also didnt give me back my debit card now I’m having to turn around to pick up .

  13. Always a wonderful banking experience with 1st Advantage. I have been with them for over a decade and they have always been amazing. Tellers are always welcoming (Ruby) at Kiln Creek branch and eager to help.

  14. I have been a member of 1A since 1996. For the last week or so, since the update by 1A, I was frustrated at not being able to access my accounts online or via the mobile app. I especially needed to check my BillPay transactions and update …

  15. I was looking for a place in the area that has shared banking and this place is amazing! Shared banking that allows us to even go to the drive-through…incredible! The building is very spacious and clean. Staff was very friendly. I’ll definitely be coming back here!

  16. They put a 10 day hold on an electronic transfer (ACH). I made an ACH transfer from another bank to 1st advantage and it went in the next day. I went in to wire some money and they told me there is a 10 day hold on the funds. I don’t think …

  17. Georgettia at 1st Advantaged Federal Credit provided grade A customer service during my visit. All of my questions were answered and my issue was resolved in a timely manner. I feel valued as a customer.

  18. Tisha was great with assisting my mom and I with our financial needs to do some much needed home improvements. The process was easy and quick. Much thanks!

  19. 1st Advantage Credit Union is THE best banking intuition I have ever worked with! They are military friendly, a local business and you will not find better customer service anywhere! …

  20. I was having problems logging into my account online and after phone calls, messages and going in person I finally met with Lorraine Cochrane, a customer service rep. Lorraine went step by step trouble shooting everything and got me back to …

  21. Tisha Queen is de’bomb. God gave me her today. God gave me Ruby once or twice too. I love these people. Good customer service skills and a good heart makes everything go better. They are an Assist to …

  22. 1st Advantage Federal Credit Union in Kiln Creek rocks! They are so friendly and helpful. From the front door person to the loan officers. To the manager to the teller. All were wonderful to me & made my banking experience a very pleasant …

  23. Been a member for several years now and have never really had an issue; they’re understaffed right now like every other business seems to be, so wait times (especially in the drive-thru) are usually long, but I want to HIGHLY RECOMMEND …

  24. Juvy was incredibly helpful when I went into the Cybernetic Way branch. She made going to the bank a quick and painless experience, the way it should always be!! Everyone at this branch is just terrific, and Juvy was no different!

  25. I accidentally wrote a large check on an old account to a contractor. Not only did they call to make sure it was me who had written it, they cleared the check from another account. Who does that in today’s world? You just made a member for life. Thank you

  26. Nicole at the Kiln Creek location was spectacular during thr entire process. She kept me well informed I will continue to do business and send multiple referrals. Thank you again for your professionalism and customer service.

  27. From the BMW car lot and there being presented with a better rate on a car loan started the ball rolling to switching all my accounts from another credit union. Jennifer was eager to help me and walk me thru each step. 1St Advantage stepped …

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