1st MidAmerica Credit Union offers a variety of financial services to accommodate your day-to-day needs and future goals. See more
Read More| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–12PM |
731 E Bethalto Dr, Bethalto, IL 62010
It’s a bank, not much to say
Very poor customer service and non existent customer loyalty.
More of a bank and not a credit union
good service
Terrible Bank, they make it difficult just to deposit money into your account.
Do not do business with them. Was given a wrong pay off and of course it’s my fault (not sure how) rude, threatening will never ever do business with them again.
Slightly better than a typical bank, just DO NOT opt for any account extras. Like the “overdraft protection”, which actually enables them to let your overdraft your account in exchange for a $35 fee per overcharge. Nice “protection”.
This place is very unprofessional, I keep receiving First Class Mail at my home that I have been for 10 yrs. for someone who does not live here. I have called 2 months in a row to help them not WASTE money on postage and get the mail to …
I have been working with Jeff and Jenny at 1st Mid America Credit Union for over a decade. These are great people and I count on them and they go above and beyond to support our needs. I can’t say enough great things about this team and …
Missed a skip a pay opportunity and there were NO exceptions. I get tons of mail from 1st Mid America regarding life ins I don’t want and I’ve indicated this on several forms. Thinking skip a pay form got mixed up in all of the unwanted …
More like a bank than a credit union by definition.Have been a member since August 1977 when it was the Olin Credit Union.It’s been in a slow but steady decline since Olin’s departure decades ago. Big turnover as to help has the work …
Switched from Regions, and so happy I did. The customer service is miles better. You talk to local people (usually I get the same rep!) and don’t get switched around between random people for an hour every time you call. Additionally, they …
I had started my accounts here when it was Olin but overall it’s been a pretty lackluster experience. They do not provide any extra benefits over other credit unions or banks. I shifted to another bank that has a better mobile and web experience as well as more locations to better suit my banking needs.
I was charged 1400.00, for insurance on my car covering a time that was already history. For only for 3 months, and this insurance doesn’t cover property and bodily damage .I am widowed. I’m not in good health but I do the right thing. My …
This company started out great and then they slowly started going down hill. Everybody got changed that my niece was dealing with and now the new person can almost never say her name, is rarely polite. She gets the amounts paid into the …
I had many problems with them since they renamed the Credit Union, especially during my military service. The worst part was their VA Home Loan Program Manager, I left several messages to save my home. There was never a return call and no …
Don’t seem to want to return calls to customers or let alone answer the phone. Also communication chain is broken. Called to get a replacement card, they told me wait about an hour to get it ready, show up over an hour later and it’s still …
I have banked with 1st Mid America since I was a child, and my mother banked there. I loved banking there, until I got a credit card through them. I should have known better than to get a credit card through a small credit union. Any time I …
Went today to go inside to simply get some checkbook registers. I was greeted outside by a young lady who asked if I had an appointment. Told her what I needed and that I would be in and out. She told me that they preferred you use the …
I can not believe how many times I’ve been told I would be reimbursed for a Fee I was charged while the banking system was having technical difficulties. No fault of my own this is souly the banks responsibility and after speaking with …
I will just go ahead and echo the complaints that others have posted here as of late. I contacted FMACU in May about my car payment. My finances changed and I inquired about lowing payments and paying over a longer period of time. I have …
I was scheduled for laser eye surgery the next morning at 7 am and needed to have my debit card daily limit increased from 2500 to 4100. I explained to the woman that worked for member services this and that I needed the increase to be …
When this was Olin Credit Union, the services were excellent and the customer interactions outstanding! As is often the case, they became bigger, changed their name and everything has gone steadily downhill ever since. I watched the same …
Just got a auto loan through this credit union….Absolutely ridiculous on trying to make a payment. Do not get the app because you can not make a payment through the app unless you have a checking account apparently. Call to make a payment they want 15.00. Wow in this day and time it should not be this difficult.
Extended an auto loan without having us sign a document. Said they have notes in their internal system that says we accepted the loan by an email about a credit card. Won’t let me see the notes. Not even a screen shot!