21st Mortgage opened its doors in downtown Knoxville in 1995 with a staff of four, which included two of the company’s founders; CEO Tim Williams and CFO Rich Ray. Today, the company has grown to more than 800 team members on two campuses. 21st Mortgage has contributed to the revitalization of downtown Knoxville and continues to actively participate and support local organizations in and around Knoxville, TN.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 9PM |
| Tuesday | 8AM to 9PM |
| Wednesday | 8AM to 9PM |
| Thursday | 8AM to 9PM |
| Friday | 8AM to 8PM |
620 Market St, Knoxville, TN 37902
I just spoke to Mikayla at 21st Mortgage and she was so helpful with my payments. I explained that I had a problem she came up with a solution that would keep my payments up to date. I appreciate all the help that she and 21st Mortgage has given me The employees are very courteous and helpful and are always willing to listen and help
Excellent customer service! Representative Caroline was professional and friendly would recommend her anytime!
Naomi Martin was extremely helpful and prompt when providing the necessary Release of Lien to get the ownership updated with TDHCA.
The worst mortgage company Out there never will I ever use this company again. I made a payment online and on time and there calling me to let me know that never received it. My bank account say other the bank said it went through. IF YOU CAN STAY AWAY FROM 21st mortgage corporation they are the worst of the worst
Received help from Kameron Edwards. He was very professional, kind, understanding and extremely helpful, giving me step by step information and great mental relief.
Thank you Harsh ** Your professionalism and help my whole maternity leave has been very much appreciated. God Bless you.
I have had a good experience with 21st Mortgage! They are very helpful, especially Ian who has helped me with setting up my account and payments.
Alicyn was extremely helpful with my concerns. Thank You So Much
The only person there who has customer service skills is Chase. I am making a compliant with the BBB today 8/16/22. I have never had a company talk to me this way. My loan company switched and it’s been a nightmare. Six days late on …
Hannah and Jessica are great to work with at 21st mortgage. They are always pleasant while setting up my mortgage payment.
Ethan was very helpful. I have always been able to talk to someone immediately upon calling.
Devon is the best !! He’s helped me husband & I tremendous,there is a few others that are helpful,then a handful that are very rude,God forbid the day comes and you get sick in life,or your car breaks just anything and that handful will …
William is a wonderful financial advisor and is very helpful with all of my needs. Would recommend, 5 stars.
Isaiah is top-notch customer service!!
Always helpful, listens, and resolves issues. Many thanks!
Have always been helpful, direct, and accommodating. We’ve have good experiences for the last 7 years and are looking forward to many more!
I had an amazing experience with Heidi.. She is the true definition of customer Service.. Thank you for being my ray of sunshine ❤️
I am appreciative and amazed at the , near immediate, response time regarding my inquiry, by Naomi Martin! The world could use many more workers of her caliber these days !
Nick cracker I think is his name. If not I apologize.
very friendly With great customer services!
He’s the man to go to!
Kellie Carter was my loan officer. She is the absolute BEST! As a first time home buyer the process was quite overwhelming, Kellie answered my questions, assisted and reassured me through the whole process, and was a HUGE help. I highly …
Naomi was a great representative very pleasant and I received my transaction in a timely manner.
Any representative I talk to is always professional and helpful and we get the job done today I had Chloe and she helped me get what was needed accomplished 💪👏😊 …
Ramzey O. Is very helpful and patient with you along with Alex L. And ms Olivia ! I appreciate y’all greatly! Nothing but great customer service from all 3!
Our agent Dezi was very friendly and informative. She helped to fix the issue we were having with the web page as well as take our payment.
Anytime I’ve called and worked with Isaiah L. it’s always gone extremely well and he’s always been able to get me an answer or point me in the right direction.
Elijah was awesome,he was very nice and understanding of our situation.He helped me with everything I needed.You guys at 21st mortgage are very nice and understanding.
Very annoyed with my customer service rep. They have no consideration whatsoever. They like to put words in your mouth saying you made an agreement that wasn’t made. They harass you even if you’re a couple days late. (I ALWAYS make my …
Thank you Kaity so much for having the patience and understanding. You were very kind and polite, Answered my questions to the fullest.
I appreciate the time taken with me. Thank you once again.
Took 45 days to say buyer isn’t able to buy. Was down to ordering loan docs to say buyer’s debt to income ratio not good. Adding 8% increase to park rent, normally and usually 3 % said by park manager. . What about increase of wages? Bad company, don’t deserve even 1 star. I will never use this company. I sale a lot of mobile homes.
Keith Covill,a shout to to Makayla, I had an issue with my bank,Makayla helped and made things alot easier then what it could be.She is best thank you for all the hard work.
My representative, Sean Metz has provided exceptional professional service. Sean is knowledgeable about the loan products & options for loan applicants I highly recommend 21st
It’s been a good experience with 21st Mortgage ( Cam/Heidi). They have been very helpful, informative, polite, and respectful and it doesn’t go unnoticed. Thank you! 😊 Rhonda Balzano (Home Owner) …
We are down to one paycheck right now due to me trying to get my disability approved and we are one payment behind and you can’t talk to anyone that won’t make you feel like a child. I’m a grown woman and when I say I’ll get it caught up …
Everytime I call 🤙 21st mortgage with a question I’m always satisfied with the results. Thank you so much. …
They don’t seem to know anything about mortgages or all the paperwork needed. They lose the emails and faxes you send and forget about calling because they don’t answer. Going on month THREE TRYING TO CLOSE. Was supposed to close today, but …
This Company and agent are great. They will work with you, which works for me! Kody Woodall is one of the agent that have been a great helped to me. Keep up the great job!!
Brandon was such a joy to speak with. Very patient amd understanding.
I called 21st Mortgage Corp. and asked for help on my Mortgage account and Naomi Martin sent me all the papers that I needed and also in a timely matter. I just want to say Kudo’s to Naomi for her help. Thank You, Cleo
I called needing a copy of my title to my home and Naomi was very quick to please my need. Thank you so much 21st and Naomi for taking care of me.
Kayla was a great help…as a first time buyer I’m still learning about this whole process and Kayla explained everything to me very well and has a great attitude!
This Company is great to do business with. They will help you with any problems you have at any time. Its truly an honor to do business with them.
The entirety of my loan life has been easy with these folks. There are many helpful folks, but most recently was Ashley and Nathan.
Emily was great! She helped us out and offered some useful advice. Five stars!
Have asked for documents and also got what I needed. I have always had good experience with this company. Highly recommended. Employees are always very pleasant
I have a pleasure speaking to Kody he is a great help, he’s the only person Id rather talk to when calling in for my mortgage inquiries.
Jessica Day was awesome! Very professional and efficient. Thank you!
Ms. Alicyn @ 21st mortgage, thank you very much for being so Diligent in helping me obtain a few documents in such a timely manner. All the best, greatly appreciated, a very happy 21st Mortgage consumer…
This is the absolute worst place in America They switch You are words aroundAnd they are Beyond rudeAnd they could care less All their care about is money and they’ll get it at any cost…SMH!!!! People better have a good attorney in play …
Alicyn was extremely helpful with sending me a copy of a title that I needed. I am very happy with the service. Janet M. Aspen, CO
Great experience going through a rough time and wanted to say thank you to Kody Woodall for helping make some arrangements and all the help he has been to us
The best company I have ever banked with. Steven Williams is the best representative I ever had working with me, guy goes above and beyond for customer service.
Today I was helped over the phone by Ramzey and he was great. The service with 21at Mortgage excellent and the staff is always courteous and professional.
I spoke with David today about a serious issue I was having with my account. He was very helpful and kind and took great care of my needs. Thank you David.
My bestest friend since too long ago suddenly fell ill. Her mortgage fell behind and I was able to call and speak with Dezi who helped me get things current. Simple and painless – thank you for your assistance.
Every rep I have talked to has been helpful and informative. We had dealt with some bank issues in the beginning and they made it easy to fix. Thank you Madi Nelski and Team!
Naomi Martin, response to my concern was addressed with great detail ! She showed great concern & it made me feel like a valued customer ! 👍💯 …
They are the WORST to deal with. They say that they notate every call and interaction on your account but they dont. I called at the end of july to make an arrangement to pay august. They told me that I never spoke to anyone and told me …
Tyler Kohn
Has been very helpful! Regarding documents I needed.
Please recognize him for a job well done ! …
Grace Robert’s seem to have been the only one willing to address my request! Thank you! I realise that we have no compassion for situations anymore! Thank you Grace
When you pay close 5 months ahead and explain to them NOT to apply ot to the interest! And that it is suppose to be applied to the payments ahead. This company doesn’t listen! And when ask for an extension until the following week they …
Mattie was extremely helpful! She listened and figured out where the problem was, and is in process of fixing it! It’s great having a mortgage company that cares for customers!
Austin and Caroline were very responsive and helpful. Trying to figure out the confusion of the mess getting behind causes. Thank you for your assistance and I look forward to working with you.
Naomi in customer service was a huge help. I needed some documents sent to me and she handled everything very quickly. Thank you again Naomi.
Hannah Hernandez was very quick in getting back to me with some much needed information. She was very helpful.
Thank You. C Bess
When our mortgage company changed to 21st it wasn’t the best customer service. Very bad first couple months with very rude employees but now I can honestly say they must have gotten new staff because the last few months they have been very helpful and so kind. Thank you guys 😀 …
I called in to update information on my account and spoke to Nick Crocker. Nick was very helpful to get the information I needed. I do enjoy using 21st Mortgage for my mortgage loan.
21st has been great with working with us on the account and a big TY to Caroline Martinek she gave great customer service and look forward to speaking to her again with my account needs in the future
Called to confirm that two payments would NOT come out of our account. We were given the all clear to make a payment. Low and behold two mortgages came out a day apart. They ran our account negative and refused to help us being that ‘no one …
Ok so I’ve been paying on this house for 5 yrs and we’ve had problems paying on time but the mortgage payment is always in ok so screw the late fees it’s always payed. But when your mortgage people talk down to you that’s why I don’t talk …
I always feel like a partner and not a customer. My questions never go unanswered. Anna was amazing today. Thank you
Emma and Morgan were helpful on why I’ve been behind on my loan payments, it seems rare nowadays that places will work with you on your personal needs when it comes to money , they were understanding to my personal situation and were very helpful and polite. I’m happy that they are working on my account… Thankyou Robin Poindexter
They are friendly people willing to help you with any issues you may have. My opinion is base off of the phone conversation I just had so hopefully all future conversation will rate as 5 stars as well. Thanks 21st Mortgage for being friendly
Cassidy was able to help me with the paperwork I needed in a much faster time frame than I imagined. Thanks Cassidy
I spoke with Malissa and she was very knowledgeable and kind. She also answered every question I needed to the best of her ability. Very satisfied highly recommended
Naomi Martin was wonderful to work with, she delivered our requested document faster than we expected. This was so helpful!
Lindsay is the absolute best person to work with. Always on top of things and very professional, easy to work with. Dealing with her, “Deals Stick”. Thank you, Lindsay
Peyton Whaley is the best. I needed a document from four years ago, and within 5 minutes it was in my inbox. …
Preston Rhyan Daly
21st Mortgage Corporation. Was the person that helped me with my questions and concerns; he provided me with other options regarding my situation. The service …
I am a real estate agent who recently represented a buyer who used this company to finance a manufactured home. The home did not settle anywhere near the agreed upon settlement date, due to the lender’s poor communication. This was minor …
21 st Mortgage was the best company to work with in this process. I was working with a mortgage company and 3 weeks in I was told they couldn’t finance this type of loan. I applied for my loan through 21st, Trevor was my loan originator and …
Grace was awesome to work with. Help me out with what I needed and acted very professional. Great staff enjoy working with every there!
Katherine W. Was very helpful and so very nice! She has a very good work ethic and etiquette as well! She was truly amazing and provided me with every thing I needed!
my Mother -in-law just past away she has a loan with 21st Mortgage Cam Monroe was so helpful and understanding in helping my Husband and myself to know how to take care of her loan with them. He is an asset you 21st Mortgage. Thank you so much Cam Monroe
I worked with Trevor at 21st Mortgage. It was definitely a very easy experience. Trevor was always available to answer all of my questions. He was very patient. I would definitely refer other people to Trevor at 21st Mortgage
Katherine our Loan Originator was great to work with. She held our hand the entire way to be sure everything was done right and on time. Thanks Katherine for a great experience!
Yes, they approved me and the application was fast and easy. Through the course of the loan I have run into financial troubles just like anyone else. When you have to call in to make a late payment the customer service drills you and wants …
Absolutely the worst mortgage company I have ever dealt with. I do not even know where to start, back in January 2022 the loan application started off smooth and everything seem to be fine . we uploaded all of the required documents, so we …
I wouldn’t recommend this place to anyone. They won’t work with you if you ever get behind. My husband had to go on disability and we struggled for a short time. They wouldn’t work with me. I lost him in 2015 and times were tough. Now I’m …
After a horrible call with a lady named Kristina , I called to resolve my issue with my account , I than spoke to a very understanding well explaining man named Austin ! He took time to explain the issues an ways I could fix the problem …
They have always been great until the inflation on everything and now I’m short on money. I called to set up a payment arrangement and they pulled double what I agreed to out of my account, causing it to go way negative. All they had to say …
Have spoken with Harsh several times now and he has always been exceptional. There hasn’t been A time that he hasn’t went above and beyond to answer any and all questions I might have and take Care of all concerns I have had! Thank you so much!!
So pleased to be able to say my house is 3 days from being paid off!!! Working with Colten at 21st has been a gift…Such a kind and helpful person. Thank you so much!!!!
Chelsea has been such a joy to work with! She is always eager to help in any way she can. She is quick to respond and resolve any issues….
I have worked with several Loan Originators at 21st Mortgage for over a year now and I must say, working with Grant Kloss on several mobile home sales has been nothing less than a positive experience and a pleasure. He always keeps the …
Would give them zero stars if I could. Rudest people to deal with. Every single person I have ever talked to at this company and I’ve been dealing with them for 10+ years. …
They were so kind and helped us out in our time of need. Taylor and her supervisor were awesome and very helpful professional. They deserve a big raise
Unknowing Single mom two kids here… For anyone out here looking to buy a used (ours was gutted and redone before purchase) mobile home, DON’T… seems they really want to get you into a mortgage without their inspectors doing their jobs …
Smooth, Easy Experience. Kellie, our loan originator was THE BEST!! Very responsive and patient…. I couldn’t imagine going through the process without her help.
This Mrs. Isabella Vargas ext: 2792, works in customer service and today she called me and treated me extremely rudely and disrespectfully, what does this woman think she is a simple employee and the position is too big for her, I hope she …
Wish I could give 0 stars! Our mobile home was bought out by this company, only time I heard anything was when I was trying to make my payment and it wouldn’t let me yet. We have ALWAYS Paid our rent on time, matter of fact usually early. …
If I could give your company a ZERO, I would. Fast, reliable, and easy?? All lies. Your company is the biggest joke ever.
She was so kind and understanding of what I needed. She even spoke to her manager about how to help and they both came up with a unique solution. Thank you
MICHEAL was an amazing experience for the help I required for the claim on my house! I was some what irritated with all that has to be done just to get a check signed to pay contractors for work done on my house. He was understanding and …
21st Mortgage is awesome. My mother and I shared paying the note each month for 3 years when she passed. Then it was up to me alone! Wow! 21st let me split my payment to twice per month because of my situation. It enabled me to maintain my home. Just awesome, thank you 21st Mortgage Corp.
These people are so nice, professional, & very helpful! I spoke to Jacob Mode today with a complicated tax situation with 2 counties. He stayed on the phone with me for 20 minutes on 3 way with the 2 counties to get everything sorted out. …
Always provides quick, helpful and courteous service when needed no matter the number of requests. Naomi and Allison have been great to work with and very helpful to meet all my needs. Would totally recommend them.
Rebecca was great, super polite and answered all my questions. She deserves a raise.
Grace Roberts at customer service was terrific and efficient. I had a mortgage payoff/insurance question which I asked on line and she promptly called me at home and arranged for proper documentation to be emailed to me to forward to my insurer. Thanks Grace!
I feel that this company is a great place, regardless to the unfortunate circumstances that occurred almost a couple of years after obtaining the property!. I’d like to speak to an agent to possibly assist me with obtaining a decent house. …
My financial advisor is awesome. He was very helpful in our time of need and didn’t waste anytime getting us the help we needed. I would recommend Jake Christian to anyone keep up the great work Jake!
Tanner handled my phone request politely and promptly. I greatly appreciated his immediate attention today.
They gave me a loan in 2012 when others would not give me a chance. The staff has improved and are very courteous and they have helped me out in some hard times over the years. If you work with them, they will work with you. The …
I just want to say what a great experience I had. Kellie Carter was amazing and went well above and beyond to help me get my loan. There was never any pressure and if I needed things explained, she took the time to explain any concerns I had. I highly recommend her if you are seeking a home loan.
In my research for financing for a manufactured home, I contacted about 5 companies including 21st Mortgage. Within a day, I received a favorable response from them and they started the process of qualifying me for the mortgage. I was …
Naomi Martin in customer service at 21st Mortgage did a great job and fulfilled my request the same day. Top notch customer care.
When we got our loan from 21st almost 7 years ago we didn’t know a lot about loans for manufactured housing. Our Realtor suggested we contact them. We did and have nothing but outstanding Customer Service with them! Never had such great …
Thoroughly pleased with the whole application process. We didn’t qualify for how we initially wanted to work it but, there was a program that we did qualify for and we took advantage of that. All parts of the process were completely …
Madi was so pleasant to work with. Very knowledgeable about my questions. I am very pleased with 21st.
RUN! Very rude business. Including the supervisors and some employees. You’d think after 3 years of doing business with them they’d treat the account holder with some moral respect. Such a shame.
I had a great time taking care of the 21st Mortgage on December 14th for their Christmas party at Clancys! Great group of people!
If I could give 0 starts I would. Customer service is horrible, and they do not care about anything you are going through! Especially when you are calling to make a payment arrangement. I’ve even had someone tell me “well it’s tax season, …
Thank you so much for your quick response! We appreciate SO MUCH that you did not delay in answering our questions and we were not transferred via computer response. Humans are so much more pleasant to deal with!
Sent email this morning requesting a last name change. Checked email at lunch time and tada!!! Naomi changed it already. Thank you for the wonderful service!
Been trying to get a lien removed from a mobile home that was sold by the original owner without it being removed. After 3 months (of numerous calls, talking to lawyers and JOP, and being ignored by original owner) 21st Century Mortage …
I really appreciated Hannah Martins help with the informations I needed along with the understanding the kindness an compassion for her customers along with helping me get through everything I needed! Thank you Hannah
They are rude and and unprofessional people some are nice most are ugly and rude over the phone I would not recommend this company to anybody. You have to talk to the highest person there and they don’t want you to speak to anybody so they …
Gave me a loan for a mobile home and treated me great the whole time! Wonderful customer service (Naomi) and prompt responses!!
Skylar and Emma did a great job in assisting us and helped us get all questions answered and all issues resolved.
This is an update to my previous review. PLEASE!!!!PEOPLE!!!! Do not sign over your insurance check to them. If you have private insurance (home owners) take it for the amount of the loan only. Start an interest bearing savings account …
Emma helped me with my questions that I had she was very well informed very friendly and easy to talk to making my experience great.
Naomi was very patient and helpful. I wasn’t sure what I was asking for but I received my requested document in less than an hour! Thank you!
I appreciate that they worked with me and got my bank changed. Naomi did an awesome quick job.
Ezra Roberts was a wonderful help getting my requested information emailed very quickly. Nice and curtious!
Trevor was very knowledgeable in the whole experience I would not change one thing about buying a house 21st century definitely is hands down way too go.
Kellie Carter was fantastic–she answered all of our questions and kept us up to date on our loan status. She reviewed all of our document submittals on the same day we uploaded them. We closed in record time. Thank you, Kellie!
Michael Davis was quick to send me the information I requested. He was respectful and very easy to speak with.
They talk to their customers like they are dirt. I was a few days late on my payment and the employee told me I needed to manage my affairs better and told me they would repo if I was late again.
Was assisted by Trevor Cox on my Loan process and he provided great customer service! He answered all my questions and got back to me in a timely manner!
David Taylor Customer Service did a fantastic job and was prompted in helping me with my payment questions. Very Professional and kind.
Called to get a quote for payoff, the 1st person, Tyler, was a complete jerk who hung up on me because he was called out for his negative energy. I called back and spoke to Jill and my experience was an 180. Maybe Jill can teach Tyler basic customer service 1 on 1. Thanks again Jill!
Have had a mortgage with this company for 10 years, there great at first, when you first sign on with them but after about a year that wears off. Customer service is the worst I have ever dealt with, I have a different account manager …
Awesome experience. Prompt with their responses. Naomi Martin is very professional and answered my questions promptly and courteously.
We were just notified that First Bank will be transferring our loans to 21st mortgage corporation so I called the company and spoke with McKenzie in customer service and she advised me that there is nothing that they can help me with. …
Harsh was very caring and understanding of my situation. I’m glad that he treated me like I mattered and not was just calling to get payment. Thank you Harsh for answering all my questions.
Late making a payment knew I hadn’t ever been over 16 days late so glad they worked with me..with all the situation of prices going up everywhere. Having to get a car fixed and buy groceries didn’t have enuf to pay the monthly …
21st representatives were most helpful in issue resolution. Their polite and courteous interaction made them a pleasure to do business with. Thank you Leila.
So since we’ve been they’re customer 3 years never missed a payment , never deferred in fact most months pay more.
Any other financial company we’ve dealt over the last 20 years has worked with …
I can’t remember the lady I spoke with but she was very patient with me. She normally speaks with my husband and he has all of the info ready, I however did not. She stayed on the phone with me until I found the information we needed.
I had some questions about my taxes and Naomi Martin got back to me right away and answered all my questions. She is an asset to 21st Mortgage. Thank you for your awesome customer service!
Zack was a nice young man who was great in dealing with the payoff of our property. I highly recommend his ability to sort out action and problem solve as those 2 qualities aided me with my case.
Matt with 21st is great! Today was my first time speaking with him and as frustrating as it can get handling business over the phone, he made it simple and was very pleasant to speak to. Thanks Matt!
Hannah and all the individuals I have dealt with at 21st Mortgsge have been wonderful. They are trying to help with a problem that is not necessarily something they should do. But they never said this is not there problem. Thank you again. …
Rachel was great and very professional I enjoyed working with her and getting the information needed to complete my issue. ( Thank you Rachel ) and 21st mortgage company as well.
This is the rudest company I have ever dealt with. A totally demoralizing experience trying to communicate my situation and the underwriter, who treated me like I was deceitful, when I have outstanding credit and savings. I wish I could give zero stars.
Call in today to get some assistance getting a copy of some paperwork from my mortgage and I was assisted by Ezra she was very polite and helpful. Awesome customer service.
Jeremy was very helpful and answered any questions I had. He was very nice and professional and made sure everything was correct and didn’t get confused with anything.
Let’s start at the beginning shall we? We first submitted our documents for funding a tiny house to 21st Mortgage on February 23rd, 2022. We have finally received our funding on December 24th, 2022. Our builder was set to repossess our …
Naomi in customer service sent the form I requested for monthly auto draft for mortgage payment. I am very pleased with the quick response to my phone call. Thank you very much Naomi!!
Customer service dept was great, but the loan officers we dealt with were awful. The process was extremely drawn out and even when a mistake was made on their part, they refused to refund the fees that were taken from our account because of it.
21st mortgage/Kelley has been amazing to work with. She made the process easy and was excellent to work with. I would recommend her to everyone that would like a mortgage.
Makayla Womack is a very pleasant person to talk with. She understands people’s situations and is willing to work with us. Some of your people have given me attitude and I just don’t appreciate that. I would recommend Makayla to everyone. She’s fantastic!
This is by far the worst mortgage company that I have ever worked with. Their paperwork plainly states that documents can be faxed emailed or FedEx delivery when called to verify shipping address I was told not to send them by FedEx. I have …
After speaking with the reps and understanding their point of view they bashed me, refused to listen to me because I stated one of them, Jen, was being rude when I asked her to clarify a statement she said as she was handing the phone off …
Archer is amazing to work with, she is very professional and understanding. Over all she has the best customer service rating in my opinion.
My team and I here at the Embassy Suites by Hilton Knoxville Downtown had a great time with the 21st Mortgage’s Direct Lending Department Christmas Party on 12/16/2022. Very professional group that we had the privilege to host and …
If you want a terrible experience and to be denied for a detail, go with 21st mortgage. Chris denied us a loan, and in his words, it’s a case by case basis and we were a case that was denied. Even after I put in countless hours of hell, …
They have been super friendly and helpful throughout our whole mortgage experience. Very fast response times and everyone I have worked with, including Grace, has been amazing!
Eric in the customer service department was extremely helpful and friendly in explaining the type of loan I have, how my monthly payment process works and informing me on how the mobile home trade off process works 👍! He’s an excellent asset to the 21st Mortgage Team! …
Dan and Devin were very helpful and courteous. 21st Mortgage has been very good to us.
We would definitely recommend them to friends and family.
Katherine Pilipovic with 21st mortgage has made the whole stressful process of buying a home much less stressful. She was always available to answer all my questions. Its been a great experience
I spoke with Kendra A. (I’m sorry I didn’t get her whole last name) she was super sweet and super helpful and very patient. This whole process had been super difficult and she was very helpful in getting things ironed out.
I,m purchasing a mobile home and check a couple of bank with no luck. One of the guys at work new someone and gave me 21st Mortgage phone number. From the first time I got someone how wanted to help. Katherine answered all my questions. …
They love to threaten people with foreclosure for being 4 days late on a payment. Every person from management I’ve talked to made SURE I knew that they consider that COMPLETELY acceptable. Take your business elsewhere, unless you like …
Worst mortgage company, stay away from them!! Even if you’re current on your payments they will treat you like absolute dirt. Good forbid you’re a single day late, they will stay the foreclosure proceedings. And you can expect DAILY calls …
Kelsey Hartman is also so helpful and polite. She always answer any and all questions I have. She has excellent customer service skills and cares about her customers.
My experience with 21st is if you get in a bind they hound.
But…..the last advisor I’ve spoken with was Cam and he was a big difference! Hannah has been awesome too. Took some time to get in the same page but she has …
By far the worst company I have ever dealt with. Employees are extremely rude and unhelpful. I’ve payed my mortgage early for 4 years and am experiencing an extremely short term financial hardship. Instead of helping or going over my …
My Customer Service Representative was IVY WALTZ. Each time we communicated, she was more than willing to assist and proceeded with ease and confidence. She’s a ‘keeper’…..thanks Miss Ivy!
Kody Woodall took my phone call and explained everything in detail. It took less than 5 minutes to resolve my problem. He was professional, courteous and very knowledgeable. I am glad that he is a member of the 21st Mortgage staff.
I can’t say how much working with Katherine has been. I have been so overwhelmed with this process but she has put my mind at ease. I appreciate her so much thank you
All my transactions are by phone. My preference is talking to people not a recording. 21mortgage and their team have always treated me with respect & I’ve never had any issues. Thanks for your courtesy & professionalism,Ron
Tyler Dutton’s professionalism is out of this world. From his mannerisms to his knowledge, morals, and kindness; he is by far my favorite person to speak with at 21st. I am always grateful for the assistance I receive from Tyler.
I spoke with Jill today and she was very helpful, she explained different things to me that I didn’t even know was an option to pay my mortgage. She was very friendly and polite. Thanks Jill!
Well I have to say my wife and I have had a year of true
disappointments and just asked ourselves is this ever going to end….. in January I lost my brother to covid, then 1 month later our oldest daughter was …
I have nothing but good things to say about the people I have spoken to over the years. I am very pleased with all of you. You have always helped me with whatever problem arose. I would recommend your mortgage company to any one of my friends. You are very fair. Thank you so much for all of your help over the years.
Customer Service Tech, was very helpful. Took care of my request correctly and downloaded my info right away. I was able to complete my tasks quickly. Thank You Very Much
I recently lost my mother and reached out for assistance. The staff was very kind and understanding. Abby was awesome. So glad 21 st is my Mortgage co.
I do not post reviews but I am 100 percent posting one today. This place has the rudest most inconsiderate people working for them that I’ve possibly ever dealt with. They have reduced me to tears while trying to work with them. They will …
We’ve had great customer service with 21st Mortgage from our application process to now being one year in as homeowners. They’ve answered my questions in one phone call and gotten back to me in a timely manner if they couldn’t.
Kendra and Gracie are AMAZING!!!! They are always so pleasant and helpful when I call to talk. They always assist me when I need additional assistance for whatever the reason.
Great customer service.. Alex was the first representative that was very nice and polite..He helped me tremendously and Steven, he was also a pleasure to speak with also.. They both are great at their position that they represent..God bless them both..
Leah was very helpful! Extremely knowledgeable and answered every question I had. I loved how thorough she was and verified everything while we spoke.
I’m so glad that I chose 21st Mortgage. Trevor Cox was great to work with! He stayed on top of everything, was very quick to reply, and answered all of my 1,000 questions!
David Sizemore is the best agent we have EVER had. He is so understanding and kind. He never makes me feel bad when we have been behind due to life circumstances.
I lost my lien release papers. Contacted 21st Mortgage and spoke to Hannah Hernandez. She was very helpful and understanding. I received an email with the release info within a day that I requested them and was told that a hard copy was on …
I’m having to pay extra on my payment because they can’t work out my insurance the right way. 21st said they were given 3 quotes by State Farm which I use and instead of maybe calling and asking what was the correct quote they went with …
Phoned in a payment today Brandon McKinley, had the same great service as I do every month I phone in payments. He said they are running a contest to see who could get the most 5 star ratings. I think the real reason is there are a lot of 1 …
Austin took care of me over the phone, he was great with taking my payment and helping me with customer service to retrieve my account for future payments. He answered all my questions and was great!! Thank you Austin for your great help!!!
Like many, I would give them a 0 rating. Dealing with 21st is like many other mortgage companies. It’s all fine and dandy until life happens. I went through a divorce and my finances became too much, specifically the mortgage. On top of …
A+++ Customer Service, Trevor Cox was so helpful. As a first time home buyer, he answered all of my questions and made the loan processing journey so much easier for me. I will refer my family and friends to choose 21st Mortgage in the future.
I have had a mortgage with 21st Mortgage since 2014. They as a company have been rude, emotionally and verbally abusive. Then have threatened foreclosure after 15 days delinquent. They have made agreements for payment and made changes on …
I truly appreciate this company and their willingness to do home loans on manufactured housing. They’re always happy to help via phone call and very straight forward. Thank you 21st mortgage for allowing me to finally get my first home!!
Naomi Martin responded to my multiple document requests within 3 hours after i sent it in! i have never had a representative respond so quickly to me from such a large lending corporation! Very happy with this
Amanda is really helpful when issues arise and understanding of circumstances beyond your control. Great decision in having them be our lenders for our little peace on earth out in the country.
Jill was a very pleasant person to talk to. She asked follow up questions after I made my payment and we had a wonderful conversation about the weather. She’s an absolute sweetheart.
Naomi Martin and Brandon Eggert were both great at helping me. Mr. Eggert was understanding to my request and was a pleasure to talk with while getting helping me get things done. Naomi Martin was able to get the documents that I …
My experience with this company has been an exceptional one. Nathan Viar has been working with me since 2020 when Covid-19 caused us to fall into financial difficulties, . He set up arrangements that we could afford to pay on our monthly …
The last Customer Service rep I spoke with at 21st Mortgage was Cynthia. She was absolutely great! She is very knowledgeable and professional. She always take care of me when I call!
21st Mortgage has been amazing to work with! Joy was a great help with the loan process and Erik has been super as my financial counselor as well. He even helped me get set up online. Thank you Joy & Erik!
First and Foremost, I’d like to say “ With GOD, All Things Are Possible “, Amen . Second, I’d like to thank the crew at 21st Mortgage for going above and beyond my expectations on my 1st home buying experience . This is my first home brand …
If I could give a 0 I would! They lose payments and cannot explain where your money went. They then try to take your home, so you have to go to court and prove they have lost money and that you have not missed a single payment. You can send …
Nick Crocker and Maddie have been so helpful through this process! Maddie was so helpful over the phone helping me deal with an issue with my bank and making it easy to deal with fixing the issue. I really love my home and am so grateful for 21st Mortgage for providing my loan so that my family and I are able to enjoy it!- Alicia Wine
Outstanding service !
Alex and Steven went above and beyond to help me with my concerns and questions. Polite answered all my questions, took the time to make me feel comfortable. A …
Just giving some feedback. I spoke with David on my call to set up my mortgage payment. David was very kind and helpful with my payment arrangement. He was very pleasant and easy to talk with. If I could give him 10 stars I would.
Trevor Cox is amazing. He stayed with us through this entire process and was quick to answer any questions I had through the entire process. 10/10 would absolutely recommend this man and his team. They get the job done right. Thanks Trevor and Team!
This finance company has the worst customer service ever! They say one thing but then do another. They lie to their customers just to get their business. I actually had a supervisor try to tell me that she could see what my income was so …
Everyone at 21st Mortgage has been super helpful the last 4.5 years that I have had a loan with them. Someone is always available to help and never leaves me on hold. Naomi Martin in customer service was the last person to help me and she worked in a very timely manner. Thanks!
I worked with Payton mostly in customer service at 21st Mortgage on some concerns that we had, concerning the check payment for my contractor for repairing our home. Payton was patient with me and very attentive to my needs and very …
Nick Crocker was patient with me in setting up me paying my mortgage online.
I had been struggling calling in and paying on time as I hated having to give my bank routing info each time and since I will be starting to add additional …
Best mortgage company around! Very satisfied with everything they have done for my husband and I! Thank you so much!! A big s/o to Jill Brock for assisting me today with my needs!! Thanks again!!
I would like to thank Tyler and Sean for their Costomer Service. Tyler has been my loan counselor and has provided excellent service to me while I was going through some financial hardship. The best of luck and much success in the future. God Bless!
Kristi was so helpful when I was paying off my mortgage, she made it so simple and easy. I recently had also paid off a mortgage at another company and they made me jump through a million hoops first. 21st Mortgage Corporation is a customer friendly institution
Had a 5 star review up but due to fighting tooth a nail for making our January payment happen after some bumps in the last month had to lower my rating. I am in disbelief at how difficult it has been to get any answers and to successfully …
I give 5 stars, but not for the entire company. Dealing with some of the employees after you’ve fallen behind is like going through a police interrogation. Very unpleasant. Unpleasant enough, I’ve flat out hung up on them and said to …
Honestly I have been dealing with 21st for about 2 years and everyone has been decent to me. But, dealing with a young lady named Danni I hope I spelled it right, has been a blessing, a breath of fresh air! Thank you Danni your tone and people skills are a cut above the rest and I really appreciate you!
My assistant Ivy Waltz was so helpful with my claim. I had tornado damage to mobile home 4 months after moving in and had no clue what to do but was guided and sent reimbursement checks immediately to pay my contractors. Everything has been great!
Brittany Foust and Riley Harris are undeniably the absolute best 21st Mortgage employees ever!
The kindness and love they showed to me today was truly amazing! Their …
Gracie, Kendra and Jennifer were awesome. Very professional with a personal touch. I felt they had my best interest at heart. Good folks. Communication is the key!!!
Thank you Ladies!!
I just wanted to take out the time to say how much I appreciate Alicyn M. Pruitt. I had called into your office several times with the intent of trying to help my client that was in great need. I never heard back from anyone until Ms. …
This has got to be the best people to deal with. I’ve been up to (2) months behind before. These people have worked with me every time until I was caught back up. …
Spoke with Max a “supervisor” I have never dealt with before and he was extremely rude and off-setting. I’ve dealt with Melissa before who is much more courteous regardless of the situation. Bottom line is that all in all I have been a …
David in Customer Service was wonderful! My phone call didn’t last but 2 minutes because David knew exactly what I needed. Within a minute of hanging up my phone call, David had the information I needed sent to my email. This was the …
Always a good experience! I’ve been with 21st Mortgage for 8 years. I prefer to call to make my mortgage payments, so I’ve had a lot of contact with the staff via phone. …
I have been a customer of 21st for almost four years now. I have not really been impressed with their customer service until recently when they assigned Chip Arthur to my account. He is always very professional and polite unlike most of the …
Called the last few days everyone was so nice with directing us to the person who handles our account. But today Dani went above and beyond helping us with what we have been trying to do all week!! Thank you so much for taking the time to help us change our due date instead of telling us to call back tomorrow like it’s been all week!!!
I’m really impressed with the customer service I received today. I first talked to a gentleman that was more than happy to help. Got me the information and said I would receive in a couple of days. Then about an hour later I get the e-mail from Grace, now that’s efficiency. Thank you
We have only been with 21st Mortgage for a couple years now, and have been very pleased with them from the very beginning. Yesterday afternoon I realized I needed a document from them on short notice sent by email, with a hard copy …
This company and the loan origination officer, Katherine made the whole process efficient and pleasant. I highly recommend them for your mortgage needs. They truly understand the process and how to finance the manufactured homes which was definitely not the case with other lenders I tried to work with.
Maddie was very helpful and kind enjoyed her helping me more than anyone else I have ever talked to. She explained things and was able to suggest to me what I should do in my situation. …
I love 21st Mortgage Corp. They have been very nice and very understanding whenever life happens. 😃 I highly recommend 21st to anyone. Josh has been patient and kind to every call I’ve made and I appreciate him very much. Thank you all for working with us and helping our family keep our new and beautiful home. 🏠 …
Absolutely love the service we receive from 21st Mortgage. Anytime we have questions, they are super helpful and ensure we get the answers we need. Today, Savannah, assisted me with answering my questions and was prompt in doing so. We …
I submitted a request in regards to tax documentation, and while the automated response indicated it could take 1-2 business days, I was pleasantly surprised when Naomi Martin responded within hours. She told me exactly what I needed to …
Austin was very helpful in sending me documents both physically and electronically to ensure they were received in a timely manner. He also transferred me to the proper department for further assistance. Kimberly was able to verify that and all was well!! I never thought I’d have a mortgage of my own again!! 21st was easy to work with!!
I have had a great experience interacting with 21st Mortgage. Even though I have not had a mortgage through the company for a couple of years, they were extremely kind and helpful when I called recently to obtain tax documents. Hannah M. …
Naomi Martin in customer service did an excellent job getting me a copy of my title for my home I requested within the same day! Great customer service on her part. Aaron Jackson in account management wasn’t as responsive to my request, seemed like a lot more hoops he wanted me to jump through.
The experience I received from Dylan in the loan department was outstanding. He very promptly answered my many emails with all of my questions answered in a very professional manner. When we ran into a snag causing a delay he promptly …
I am very impressed with the level of customer service I received. Every time I call, not only do I get to speak with a real person, they are always friendly and helpful. I have to give a big thanks to Naomi in customer service who …
21st Mortgage made my house buying experience a little over a year ago a very smooth, hassle free process, especially being a first time home buyer! I have had no issues, making payments is extremely user friendly online. I am always able …
If you need anything taking care of call them and ask for Dani! She is the most wonderful person you will ever speak to in this company! She has helped me so much through out my loan and my payments!! Company needs to give her a raise or promotion! She definitely deserves it! Thank you Dani for everything you do for the Cook family!
From the moment we started the process to the moment we were able to move in, Tyler was amazing. He was extremely patient and really advocated for us. He took time help with our concerns and questions. He kept us updated every step of the …
I would like to thank everyone with 21st Mortgage Company. Courtney S (specifically) has been an amazing person and a HUGE help throughout this process. Everyone is kind and responds quickly to any questions we have had. Lacey