4Front Credit Union is a member-owned financial cooperative delivering tailored financial solutions to members across Michigan.
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 5:30PM |
| Friday | 9AM to 5:30PM |
3745 N. Us 31 South, Traverse City, MI 49684
this place suckkssss
Great customer service 😋 …
Awesome service…very personable
Very poor service should have never switched
Always good place
Took a well managed,simple process and turned into a dead end mess. Looking for other options.
I’ve always had a great experience, friendly and helpful.
Their services are down right bad its like you are banking at a regular bank!
The bank people are really really really friendly and very very helpful
It’s a decent Credit Union. I do miss it being Members though.
I hate this place. The customer service is awful. I can never get ahold of anyone via phone and when I do three people tell me three different things.
Lack of personal service. This merger is awful. I can’t even get a person when I call anymore. I plan to switch banks.
I Miss Members Credit Union! Never had any problems with them.
Tried making a simple money transfer and they didn’t know what they were doing
Hate the new hours. Inconvenient for a long time member. May have to look elsewhere for a credit union with better services.
Absolutely horrible customer service here and constant issues with my account as well as my boyfriend’s. I’ve heard only complaints about what a nightmare dealing with this place is from numerous others and shared in the group fever dream that is the customer service experience here myself.
This bank changed when new ownership took over. It was much better before. The level of customer service has declined drastically.
Great CU when it was Government Employees Credit Union, not so much anymore.
A great place to do your banking! The staff are very friendly and helpful. I can take care of pretty much everything I need to do on their home banking site or on my cell phone.
Their website is ridiculous and I always get locked out, or it says I can’t sign in and have to contact my credit union to sign in. They converted over the account to their new system, which made it work. They should have just left Members alone.
I call the local 929-2000 number and get great, personal service. The online banking was a little quirky at first when they made the change from Members to 4Front, but the kinks seem to be worked out and it’s quite functional.
I MISS Members, 4Front has made a joke out of this Credit Unions. One phone number that is tied to all locations and all I get is a busy signal! Four lanes open on the drive through to help dozens of cars. My plan was to wait it out until the dust settles but with no way to reach the credit union it leaves me no choice.
Definitely miss members. The online banking is much better but whenever I actually go inside, they always give me the impression that anything I ask of them is an annoyance and I’m just a waste of their time. Always get sideways looks.
the worst credit union in history.
I severely recommend you DO NOT BANK HERE!!!!!
unless you plan to get ripped off!! …
I signed up for something that was a scam. I had all the proof that I was entitled to a refund and 4front did not back me up. Lucky for me it was less than a hundred bucks. Don’t put your trust in them they’re going to let you down.
Well, they were helpful when I was first going through my divorce and did give me easy to follow instructions regarding getting loans separated between my former spouse and I, but nothing has panned out and my account is still having money …
WORST SERVICE EVER!!! Have been unable to transfer moneys online for two days!!! Why? I don’t know, when I call I’m told that there are 15 or 16 or 17 calls ahead of me. And while you are on hold they tell you what a great Credit Union they are!! WOW!! Pull your money out of here while you can!!
More fees than any credit union I have ever worked with. I wanted to cash a check and was told I would be charged a $3 fee because I don’t have $400+ in an account with them. So I asked if there was a fee to deposit and withdrawal from an atm and she just looked at me like I was crazy! Closing my account. Barely there a year.
Like the other reviewers, I am upset with the changes as well. If another credit union wanted to take a great deal of 4Front’s members, they would simply have to mimic the hours Members used to have. Everyone in my family and those I work with are ready to switch.
I was 4Front member until this week starting way back when it was Bay CU. I am not from the Traverse City area but have a small business in town. Over the last 10 years (as Bay) they’ve helped me with Auto Loans. The interest rate they …
since the change to 4front i have had, and it appears others have had a LOT of problems witht the online banking. it can leave you in a bind sometimes, but every time something goes wrong i just go in or call and its all fixed immediately …
They don’t offer direct deposit to pay your loans and online money transfers don’t work with their banking system. I travel for work and the only way to pay right now is over the phone which they charge $10 to do!! Going to refinance with another bank. Team one has best rates and easy to work with
Absolutely useless. It was a pretty good bank before but now it’s just a hassle. Too many problems with online banking. People always misunderstand us through the drive thru. Phone operators have bad attitudes. It would just be nice to have the old credit union back. We will probably find a new banking institution.
Jeff, you must have been having a bad day, and it colored your whole perspective!
I have “banked” with Members for 20 plus years, and always have found the help …
Been a Members CU customer for 20 years. Never had a complaint, only positive experiences. Since they became 4Front, i have had nothing but problems. The transition was one problem after another, from no access to my account for days, to …
I was disappointed when I arrived at the new 4Front Credit Union at 2:06p.m. on Saturday to cash a desperately needed paycheck only to find that they had closed six minutes earlier. I had driven 55 miles confident that my old Member’s …
Members Credit Union was terrible. Slow service, bad online banking and nothing was reliable even if you called for help. The only things that improved when they became 4 Front was the speed in the bank and the way the banks looked. Nothing …
It seems they are making a lot of unnecessary changes. Wasting time and money. Why move the ATM? why change the look. It’s a bank. Everything that was needed to function as a bank was there. Now system upgrades? I have no idea how much …
I wish I didn’t even have to give it 1 star. Member’s Credit Union was awesome. However, since the change to 4Front, every aspect has suffered tremendously. I’m moving my personal and business banking immediately. I gave it some time for …
It took me weeks to try to log on to the new system. That included trying it at home and 4 visits to a branch. I have had some success but if I let a week or 2 go by I have to start all over again. Today for instance–I cannot log on. …
Like most people I had significant concerns when members converted to 4front, especially since I have been a member since 1993. As of today, those concerns are over. I believe they are finally over the transition hump. I stopped into the …
I do not like the new hours at all. I used to be able to go through the drive through before work but now they open later. Also used to be able to get through the drive through better after five but since they cut the hours they are open …
I really miss the great service that we received from Members Credit Union. Now, whenever I have tried to use the drive-through teller I have sat in line no less than 15 minutes and once over 30 minutes. I left after 30 minutes. Then I …
I’ve personally had only two issues having banked with them since it was Members in 2007. One was an accounting error, which they resolved with me quickly. Two is the fact that they switched their used auto financing to compounding interest …
I have been with this credit union for many years and they are the best! If I have an issue they fix it & are very friendly and patient. Thanks for your continuous service during the rough times we all are going through with the pandemic.
I too used to be a Members Credit Union customer and I loved them. The service was the very best and it would take the whole page to explain why they were so good. Unfortunately since they have merged and become 4 Front they have become the …
Do NOT bank with this company. I dealt with lost deposits and never getting the help i was in need of for almost 6 years. Only to have them pay items i asked to stop when i closed my account. The negative balance of 264 dollars then dropped …
I’ve been a 4Front customer for about five years. I have had nothing but great experiences with them. Reading through the reviews I see people complaining about wait times…try going somewhere else. It’s no different. Personally I haven’t …
Please save yourself some time and bank with someone else! 90 percent of the people don’t have a clue what’s going on! Only a few people have enough brains to be helpful! Banking with this institution will bring you headaches and frustration! I advise to go elsewhere!