From business operators to homeowners, everyone needs a waste management company to oversee the proper removal of garbage and debris.
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
240 Wilmington Hwy, Jacksonville, NC 28540
Called to explain that our trashcan was randomly taken away and we needed a new one. Whoever the customer service person is needs a wake up call…. She was the most useless person I think I’ve ever talked to. Would not give me the time of …
Very rude customer Service. Employee Stephanie has a very bad disposition about herself. Very rude on the phone and in person.
I have been with them for over 15 years and have never had one issue. They have always sent emails with updates when they have had a. Issue. I have have been able to take the trash can woth me from residence to residence and just update my …
If you’ve called you know. The end
Would not recommend to anyone at all…
Very poor pick up services never on scheduled days , missed pick up days
Horrible Horrible customer service you never know what day they are coming ..like the guys but hate the service
The customer service us very poor and they spill garbage juice all over the street.
Tried calling them numerous times to cancel my service and their phone lines are always “busy”
You get what you pay for .. we will be spending the extra $ to get service through someone else.
I wouldn’t even give them a star. VERY poor customer service. VERY POOR. Trash is never picked up. Receptionists are rude and unprofessional.
Took my trash can when I only owed service for one month without informing me
The least consistent pick ups I have ever seen. You put your trash out and hope they pick it up in the next 72 hours.
New customer and they are the cheapest in the area by a landslide and I’ve had no issues with pickups or customer service
Only had them for a month. They never picked up on time with no notice of any delays, and would just toss our trash can on the grass after they finally decided to empty it.
Every time I try to call this place it always gives me a busy signal. I’ve even tried waiting till later in the day, every other hour and even tried calling multiple times during a week. Literally always a busy signal. …
Horrible Service Drivers will do anything to not stop just so they can have an easy day.
I just watched them dump the recycle bin into the trash can, then dump that in the truck. Seriously???
This is literally the worst trash collection service in the area. Multiple times I have had to call to have my trash picked up after they left my trash can filled with garbage. They do not communicate with you when they can’t get your trash …
Customer service doesn’t exist and employees try to extort cash out of customers, a report will be made with BBB.
Receptionists are extremely rude, refuse to take accountability for their inconsistency & lack of giving their customers notice of schedule change, and they have no means of acting professionally or adjusting the way they do their jobs— …
I have been a customer with A-1 for
Over 20 years. I have never had a problem with A-1 Sanitation. They are very polite and helpful whenever I have called. The drivers are polite and considerate. They stand my trashcan up after dumping it and sit the smaller containers nicely side by side. 🙂 …
I bought a house in November 2021 and the old owners had a1 sanitation and apparently have a outstanding bill so i was told when i called, i called to tell them to come get the trash can because it is not mine and it’s the middle of summer …
Worst of all the sanitation company in the Jacksonville nc area, their customers service department is very roud ugly and very disrespectful towards it’s customers. They feel that you have to bow down to them. I’m discontinuing my service …
Will change rules last minute about what u can and can’t put in ur trash. They don’t inform you until you call and talk to their rude customer service. So while all they are changing the rules last minute the trash is just setting at the …
They have skipped us several times. They never correct the mistake. They don’t come back: they don’t refund. The women that answer the phone are extremely rude and temperamental. Looking for a new trash service now.
Staff is rude/lazy, just came home to a partially blocked driveway because they decided to dump my can there for some reason? Called to make a complaint and the receptionist was extremely rude as well.
Horrible customer service. Extremely rude! It’s a shame that when you treat people with respect that you can no longer get that same respect. There is absolutely no excuse for the rudeness and tone of voice of the customer service lady.
Have had them for 20 yrs now and yeah might of had 3 problems. But I would recommend them and if I was at the can at pickup time they were always friendly with me.
The workers come to peoples doors begging for extra money or “tips”. They will pull things out of your trash saying it can’t be thrown out but if you give them a “tip” they will get it for you. Horrible company!
LITERALLY THE WORST. RUDE CUSTOMER SERVICE. Picked up the trash can once in one month. When we cancelled, you’d think they’d come and pick it up and yet the bin has been sitting there for another 2 weeks with the trash that was never picked …
Worst customer service.
They constantly miss pick ups. When I called about trash not getting picked up for 3 weeks. I tried called over a dozen times always getting a busy signal and …
I personally don’t have A-1 anymore but now that I don’t the same guy that gets off the truck to pick my neighbors trash can up…right across my driveway. EVERY WEEK he constantly stares over here. Walks across to my next door neighbor …
The lady who answers the phone is unhelpful and rude with an attitude. She acts like it’s her money and when I told her what I was told by someone I spoke with prior she called me a liar. Don’t use them at all. They never come when they are supposed to and if they take your trash can they still charge a $25 monthly fee
This place is awful. They have missed picking up my trash twice now. The first time I called in 3 days in a row and was told they would be back out. This time the acted as if I didn’t get my trash to the road in time, when my whole …
Absolutely unprofessional customer service. Instead of trying to find out where miscommunications or problems arose from they are only interested in your money and not bettering their business or customer service. We will absolutely be …
Zero stars. Do not get services through them. Horrible services. Several times they miss my trash or recycling and when I call they blame it on me that I didn’t put it out. Right. Then they missed my recycling today. The wind blew it over. …
If I could give it negative stars, I would. Their “manager” is rude condescending and not helpful. They have terrible customer service. From the first interaction to the last. They often did not pick up trash per there schedule. Called …