A & R Medical Supply is a locally-owned medical supply company that serves all of New Mexico. From rollators and wheelchairs to bath supplies, we have what you need to regain your … See more
Read More| Thursday | 8:30AM to 5:30PM |
| Friday | 8:30AM to 5:30PM |
| Saturday | 9AM to 4PM |
| Sunday | Closed |
| Monday | 8:30AM to 5:30PM |
| Tuesday | 8:30AM to 5:30PM |
| Wednesday | 8:30AM to 5:30PM |
5010 Lomas Blvd NE, Albuquerque, NM 87110
Can never get someone out to fix the equipment. They don’t call you back. Go somewhere else. Somewhere that’s worth the money your paying.
Traveling from Missouri to Arizona pulling 40′ RV. My husband forgot to pack his CPAP mask. I called A&R in morning and a man told me they definitely had the mask we needed. We had to park RV and I drove an hour round trip back to A&R …
Convenient place
For patients NOT FOR EMTS
Poor customer service.
Edp445 said its bad so its bad 🤷♂️ …
Horrible customer service rude staff.
Kind and helpful, told us what we need to know.
Great staff very little wait time
excellent service and had answers to all my questions!
No customer service and so rude!!! Never coming back here
They are NOT open on Saturdays, even though they advertise that they are.
Good coustmer service very sweet and caring staff.
I got rid of this company every time you call you get put on hold ,try calling and see!
This is a terrible place full of employees that don’t listen or care. Avoid this company at all costs.
GREAT PEOPLE TO DEAL WITH I GET ALL MY MEDICAL NEEDS
Customer was great and very knowledgeable.
This place has very bad service 20 minutes to answer the phone then they never know what they’re doing. I don’t how this place is still in business
No words, except HORRIBLE hassle with salesclerk over insurance matters.
Terrible service, worst experience ever. Rude people. over the phone and at the store. How do places like this stay in business???!
Walked in to there Rio Rancho store. They waited on other people who were walking in way after me. I just eventually walked out.
Very rude people working there. Not helpful at all. Felt like I was disturbing her day.
Zero stars lady called our number laughing and asking for information when questions were asked responded rudely and too top it off hung the phone up while I was talking
The worst service I’ve ever received. They lied for two weeks about my mother’s hospital bed. GO SOMEWHERE ELSE!!!!!!!!!!!!!!!!!!!!
While I enjoyed the funny, negative reviews below, I have to say everyone was really friendly and helpful.
Helpful and courteous staff.
Efficient and affordable service.
Thank you for assistance while we were traveling.
Tara is very friendly. She was also very helpful.
Horrible. Weeks after I paid a bill they sent me a letter advising me that they were sending the matter to collections.
These people are very very rude and disrespectful!!! They need to remember what A&R said for? They have no customer sevice skills!!! And no respect!!!
Great help instead of goin to doc for the Routine got a boot to help with a bruised foot. Staff was friendly & helpful.
The customer service here is horrible. The manager is rude and belligerent. I will never do business with them again. I recommend that you don’t either.
This place don’t need a star. They rip off Medicare. Even peoples. Over charge for medical supplies. They have bad company.
Bad horrible service had me on phone for 47 min. And still whit out oxijen do Not recomend them at all María bad service
They were so quick and so helpful! So thankful for them and their service!
They want just under $50 for 50 surgical face masks. This seems like price gouging to me.
It was terrible my mother called giving details on the item she was looking for the girl said yes to all her questions “we have that” drove 35 miles when we got there we couldn’t find the item we were looking for stood there for twenty …
Terrible service. Picked oxygen tubing off a shelf labeled 50 ft. for 8.99. Turned out to actually be 40 ft. tubing, and I was charged 12.00. Very dishonest.
I called them and a lady answered laughing, then she asked me for information and when I told her I couldn’t give her that information she just hung up. Very unprofessional if I could put zero stars I would.
This is a horrible place to deal with. They have a snobby attitude, impatient and uncaring.
They falsify documents and charge you for things you never received. BEWARE, don’t use A&R medical.
The people here have no idea how to handle their customers. They have no customer service experience. The sales peoples stories change all the time, they tell you one thing and do another. There is no communication between one another and this is not how you run a store.
Inconsistent. Not trustworthy. Rip off prices. Terrible customer service. If only I had known.. would have chosen anybody but A&R Medical.
Horrible customer service.Had a perscription for manual wheelchair after dealing with them for a month probably a dozen phone calls,two to my doctor I gave up and picked up my paperwork and went somewhere else.Seems like they dont know what they are doing.Go to another medical supply company and save yourself some time.
Great selection; friendly and helpful staff — got what I needed, so glad I went.
I experienced terrible customer service from rude, incompetent employees. Many people’s lives depend on the services and products supplied by this place. It’s a tragedy that some people have to rely on this place for their critical services. If you have a choice, then choose elsewhere.
We needed portable O2. Geneva did right by us. Right product, how to use it, friendly Customer Service. THANK YOU GENEVA.
My husband’s o2 machine started beeping an alarm around 630. Its10:00 and still are not here. I’m losing my mind with the noise!!
I have had continuing problems with this company.They never show up when they say will. They say they will be here in the am and instead show up in the pm and vice-versa or not at all. They are also very impolite and do not make any effort to solve customer problems. They pretend that all of the problems are the fault of the customer.
Literally charged me double the average price of a stethoscope. I returned it and was offered no explanation for the ripoff. Don’t shop here.
Samantha B and Geneva, helped me with my medical equipment. They were the BEST, PROFESSIONAL, FRIENDLY AND KNOWLEDGABLE. I highly suggest you go to the store for medical supplies. Thank you guys!
There supplies are cheap and expensive I found bout cpap mask and filters almost $300.00 dollars mask broke in one week from buying..
I found supplies on the.. WISH APP cpap cost $$34.00 and bout 20 filters for …
The customer experience was fantastic. I was trying to help my dad find oxygen accessories. I had no idea what I was looking for. They helped me so much.
My aunt and my other aunt went here and said that the people in repairs were incredibly helpful and nice and informative about a particular item that was being bought they gave me info on a question I had the people were great but the store could’ve been better 😜 this one lady wii hair down to her knees wells incredible …
Manager was very rude and condescending. I wish I could give them 0 stars. We will not be giving this place any of our business.
Waited for 15 minutes, while the girls answered phone call after phone call. Did not even bother to acknowledge my presence. Very disappointed. Ordered from Amazon instead. Saved a few $$ also.
Marlene in repairs and rehab was exceptional and so knowledgeable and helpful. Carlos the technician, when over all of my walker to make sure it is in tiptop condition.
I went there with my father and Jessica went well beyond the call of duty and helped us find just what we needed. She showed patience, understanding and kindness. Thanks for a great experience and for helping my father !
Terrible customer service. Employees don’t care about your business. Only rented wheel chair because it was my only option. HME Specialists are much more customer friendly. If you have a choice go somewhere else.
Wanted minutes of employees time to look at my Jazzy Chair in the back of my truck. Wouldn’t even take a peek without a 25 dollar fee. Not impressed.
They NEVER have my CPAP supplies!!! 6 months before I got my tubing and once again do not have my nose pillows. They need a new manager who can order supplies or is this a family member who can’t keep a job any where else!
Customer service is not in their represatives vocabulary however rude definitely is top of the service they provide. Have purchased supplies from them through the last few years. Service seems to keep goung down hill. Will never do business with them again.
Horrible customer service! They could care less if your need is urgent or not. They give you no notice on delivering supplies and will not bother with corrections saying you can come into the store (no matter that it is very difficult for …
Tried to order cpap supplies, it took three calls still no supplies shipped. Irritating when supplies are suppose to ship automatically. Had to stop by to pick up supplies, then they still Didn’t have them ready. Not happy with the lack of service.
I’ve been waiting 2 weeks because my doctor never gave me a splint as he said then I get prescribed to H&R and the dude said I’ll call you by today or tomorrow that was Thursday I’ve been waiting a whole week so 3 weeks now and no one has …
I forgot my CPAP mask traveling, and was bracing myself to shell out $110 for one. Not only were the people here extremely friendly, but they figured out a way they could give me one they couldn’t resell for $0.00! Thank you so much for helping me out, definitely recommend.
I highly recommend A&R MEDICAL SUPPLY, Prisela and Christine were so kind and patient.Thanks to these wonderful young women I will soon have my hospital bed delivered.I called many timesThey were just as pleasant each and every time.Once …
These money stealing worms are the worst idiots that have crawled on this planet. My 83 year old grandmother has cancer and uses a wheelchair. She has a house with two sections separated by 3 stairs we bought a 6 foot ramp, that didn’t work …
Unfortunately, I recv’d bad snippy attitudes. Frustrated w/trying to have things go smoothly. Does management even care or read Google reviews? I think not & maybe its time for this business to close. Very glad this city has other med …
I walked in & was never acknowledged. I had to ask a lady (Misty) behind a computer for help and she basically threw form at me & continued to ignore me on her computer. After I was done & wanted to return the form & I was obviously right …
Just called this place to see if they had the machine we need. Immediately asked if we were out of pocket, and when I said yes, she told me the machine we need was 1800 bucks. To clarify, that machine should cost 880. That’s a thousand …
I just want to say that Geneva Cisneros is an amazing sales rep at A & R Medical Supply!!! She helped us with all our needs. We want to thank Geneva and A & R Medical Supply for having our backs!! ❤
I went in and was told I had to go into the Rio Rancho location because the address on my ID was in Rio Rancho. But I just moved to that side of town and didn’t have the expenses to drive to Rio. So I waited a week until I had expenses. I …
While traveling to Monument Valley I discovered I left my CPAP mask back in Houston. After reading the earlier reviews, I was somewhat concerned about what my experience would be here. Esperanza in the CPAP part of the store was super …
I would like you to know that I was very pleased with the service I received on my last visit. I was in buying a lift chair for my mother and the staff was very knowledgeable about the product. They went out of their way to help me find the …
Terrible service – don’t waste your time. My insurance company told me my equipment would come at no cost. This company tried to say I owed them $300+ and then never called me back after I placed numerous phone calls and was out on hold each time. I ended up using HME and they were excellent.
The only reason I gave them one star is that there is nothing less available. I have attempted to do business with them, without success. I live out of town so I called. On one occasion I was on hold for over 20 minutes. Apparently, after …
This place is awesome! Well stocked and everyone working there was nice and friendly. Christina Baros helped me and she was the nicest and most helpful person I’ve come across in a long time. She definitely went above and beyond to assist me with what I needed. I would highly recommend this place to anyone!
Do not use A&R medical supply. I highly recommend to take your business else where. A&R is very unethical and unprofessional. Patients please check your insurance coverage before dealing with them. They will lie and try to have you pay out …
Worst customer service experience in my 73 years on planet . Was ignored by at least 9 employees behind counter, talking to each other, staring at computer screens, etc. yesterday at 4:22 pm. Waited for over 3 minutes for someone to …
Needed a part for a bed under warranty…no help so escalated to GM. After waiting on hold for over 25 min my issue was still not resolved. Will surely never do business with them in the future or recommend to anyone.
I wish I could give zero stars! We ordered a wheelchair and it took a year to get it. The doctor’s office had to send information multiple times and they denied ever receiving it. We called so many times and they said they would get back …
I went in today to rent a knee walker, I recently had ankle surgery and can not put any wight on my foot. The girl that helped me was very kind and helpful. The price of the walker rental is extreamy reasonable! About 200$ less then another medical supply company in town.
I was wrong. !!! Since my first visit almost 3 years ago – the service is awful ! We as customers deserve a lot more respect than they give ! When in business dealing with sick or elderly they need to have some care and compassion .
My husband is on oxygen 24/7 and when we went in to get one of his portable tanks refilled, we were rudely told by Darlene it takes 24 to 48 hrs. We also were getting a prescription filled for a nebulizer and she also RUDELY said they won’t …
Should have listen to the reviews. Before having my prescription faxed to them I made sure they had the supplies I needed and that they accepted Medicare. I was told that they did. After they received the order I received a call saying they …
The worst place ever. I am Active Duty military and have been trying to get a new CPAP machine. When i made the appointment was told they had everything they needed and i get there and it turns out they didnt Spent an hour trying to get …
I wanted to write a review because i’ve had two very good experiences here. I went in today without an appointment and they helped me right away, The front desk lady…I believe her name was Sonia, went out of her way for me. I was …
If I could give them zero stars, I would. Good luck getting in touch with anyone there as I have tried several times over the past 3-4 months. No one will return phone calls nor acknowledge that they have received paperwork faxed by myself and my physician. If you need any medical supplies, I strongly recommend you look elsewhere.
I was sent the wrong CPAP tubing and mask in March 2018. I called and they said to return package to sender, I did. Payed my bill, never received my stuff. After calling numerous times over the last several months and being told they’re …
I visited the Albuquerque store yesterday for Walker repair and to purchase a new Walker. The staff was was very kind and knowledgeable. Service was efficient even amid the covid precautions. Costs were affordable. A great experience.!
The experience I had was very positive. Coming with a prescription for pressure socks and completely ignorant of the subject, I was a little anxious. Lucero, one of the staff, noticed my obvious confusion and immediately provided me with …
Purchased a nebulizer for my son through my pediatrician. Had to call 6 times for them to accurately process the insurance. No one seemed to know what was going on. They didn’t call back and were unprofessional on the phone. I understand that insurance is complicated, but it shouldn’t take four months to figure it out.
Awful, Awful, Awful
This place is either full or incompetents or they just don’t care. I emailed an …
Terrible customer service. We have called for my grandmas oxygen delivery for 2 weeks. They told us it would be delivered, still hasn’t showed up. When my mom called to ask where it was they said there was no order and that we would have to …
I had an extremely pleasant experience with A and R Medical Supply. My associate Raedell was patient and kind and carefully walked me through my options as I ordered hospital bed for my mother in law. I came in later to pick up a wheel …
I’ve been trying to get my Rx for a simple nebulizer machine filled for 6 weeks now because either “my Rx doesn’t contain the correct information” or “they never received a fax from my PCP”, even though I sat there and watched her fax it to …
Was waiting for delivery for Oxygen all day, as they had stated it had to be delivered on a certain day. Entire day and no delivery. When I called at 4, they said their driver was probably backed up but they did have the order… call at 5 …
The company has again lost any sense of customer service. They keep reducing what they offer and charge more each time. I’m a sleep apnea patient and I’m at a loss of where to go because they are still the “best” in town, but that’s because …
We rented two portable oxygen concentrators from Delores with A & R Medical, needed for a 3.5 to 4 hour flight for this past Wednesday, June 6th. The liter flow and oxygen needs were provided at the time of rental, along with the flight …
So I show up to return some equipment. I’m coming from work at 5:00, racing through traffic to get there before 5:30, which is their closing time. I arrive at 5:25 (I checked my phone) and the door is locked. Really people? All I needed …
Really bad service, lady infront with no mask, also bought a spirometer with no breathing tube, called and told me there’s nothing they can do about it “they wouldn’t sell unsealed items with missing items” well I’m pretty smart and I knew …
I am in need of a repair to my oxygen concentrator because I am on oxygen 24/7 and they told me to wait a week before they can come out. She asked me 4 times if someone could come in to their office. I kept telling her no. They are completely rude every time I call.
If you have another choice, choose a different medical supply company. Customer service is terrible. I called several times over a 2 week period and was placed on hold for at least 20 minutes each time. When I asked to speak to a manager, …
I have always had good service with this company. But my new respiratory therapist Bonnie is absolutely good. She went above and beyond. I’ve been wearing the wrong mask and never knew it till today….thank you Bonnie
This review is for the people in the oxygen department. I have had excellent service from the CPAP people. Is there any way to give 0 stars? Then again that is MORE than these people deserve. I had surgery on July 14th and came home from …
I have worked in the medical field for 45 years and this has got to be the worst place to do business with. I was present when my wife’s PCP wrote the orders for her medical supply items and A&R kept trying to either give us the incorrect …
The lady that was supposed to be “helping” me make a purchase for cathing supplies was extremely rude. She talked to me like I was stupid. If I could give a lower rating than 1 star I would. Don’t go there if you can avoid it.
This is the worst DME company I have ever has to work with. I work for a home hospice company- i strongly feel they do not care about the patients needs. Toward the end-of-life for many of my patients, they have not been supportive. They …
Wow, they have horrible customer service!! I got a call from a lady who left a voicemail saying to call her back to confirm delivery of the oxygen. I called back LESS THAN A MINUTE later, and whoever answered the phone had NO idea what I …
Stay away from this place!! They take advantage of uninsured people. I bought a cpap mask and Sarah G convinced me that the mask I paid $110 was the best one. When I got home and tried it on it was flimsy and didn’t fit. I went off of her …
These people have had my wife’s electric scooter since the 1st of June and charged $25.00 just for a diagnosis with parts and labor at additional cost to which I agreed. Then they said it needs a speed control knob at $64.00 and required …
I have had a mix of experience win A&R. I started using them because HME is just too horrible. Initially, all was great. The past 6-months has been steady decline except their the woman who handles customer accounts. She really went out of …
Wish I had read these reviews before accepting A & R from my husband’s doctor.
We have been trying to get my husband’s power wheelchair since August of 2018. It’s always some excuse dealing with paperwork, etc. There is no follow up …
I live 45 minuets away so I called to verify that they had what I needed and took my insurance. Both were yes answers. I get a ride there and was not helped for at least 15 minutes. I even asked if I was in the right place to be helped …
Great customer service. This company is very busy but yet find the time to help each and every one of their customers. Each and every rep go the extra mile and Susana the Manager for CSR’s is very helpful. I highly recommend to everyone. …
I went to A&R on a last minute need to see if I could locate several items for my 95 year old father. I walked in the door and they had every item in stock. At checkout the young lady was very pleasant and even gave me a 10% discound on …
Christina was an amazing resource as I shopped for compression stockings. She helped me select what I required with much knowledge and a sense of humor. I truly appreciate a business like A & R; offering customers a personalized and trusted experience when shopping for medical supplies.
I was traveling & my CPAP mask broke. I called several different places before yours & they would not let me pay cash, without a Rx. I did not have a way of getting one at the time. Your staff was helpful, friendly, & took care of exactly …
Gave 1 star because 0 isn’t an option. Aug 2 in fell on the sidewalk landing on my left knee. ER showed nothing but the swelling & pain were bad. My Dr ordered cructchs, a walker and a knee immobilizer 3 weeks later & sadly my insurance is …
BEWARE. – EXTREMELY POOR SERVICE I would give this place zero stars if that were possible. …
I could only give 1 star if the had a negative plus that’s what I would give. This company is a joke so unprofessional. I placed a online order and never received the order getting a refund has been the worst experience. I asked if I …
Really poor customer service.
Not organized, lake of communication knowledge , …
Driver was cutting people off doing 100 MPH, not using turn signals, such a horrible look for a company. 6/13/22 3:30 PM near old Pecos exit
This review is for the Sleep Aid side. Is there a – star? This place is the reason there should be. ABSOLUTE worst service. It must be a job prerequisite to work at A&R to be comfortable to treat customers with zero respect and really don’t …
PLEASE DO NOT COME TO THIS STORE!!!! When I came in for my grandmother medical supply no one helped me. I kept asking for assistance and I kept being passed by. Until a older lady came and was very rude off the start. They said they could …
Can I give ZERO stars? As a small business owner I recognize the value of good customer service. The lack of it is a reflection on the management/ownership. This is the world’s worst place to buy medical supplies and I will drive miles away …
I made an order from A&R back in March for a couple of wheelchair cushion cover.(Mine are SHOT) After a couple months with nothing showing up I called them. Then 4 months go by and I request a REFUND. They told me no Problem. 6 months I …
I have been ripped off for $144 and I am filing a complaint with the Better Business Bureau of Albuquerque. …
Was going to switch to them for my son’s supplies. I don’t know her name, she answered with “hello” so I wasn’t even sure I called the right place. I told her a little about what was going on and also told her I didn’t remember who I’d …
I went in to A&R medical supply to purchase a spirometer for my father, when I walked in I was greeted by this really nice woman named Marlene she helped me find what I needed and also helped me find out about a wheelchair cushion. She was …
We were greeted by Marlene. My son and I were looking for a lifting chair for my husband who had been injured in a fall. She was most helpful demonstrating the chair we were interested in. She was not pushy and showed concerns for my …
I agree with the previous reviews that this is an “awful” business. I purchased adult forearm crutches for my wife who broke her leg at a cost of $104.58. The crutches could not be used because they were medically inappropriate for the …
Horrible experience! The workers were rude! And definitely didn’t care. I was told I was waiting for doctor notes in order to be approved for a knee scooter. They were sent multiple times but when I called A&R they told me they never got …
The people are rude. They put no effort into helping. And even worst when on the phone. They will not return calls when say they will. They leave you on hold for 20mins so you need to hang up and keep calling. To be honest I don’t know how …
What an awful company. My insurance makes me deal with them for cpap supplies. I finally decided to just buy all my stuff online outside insurance. Cheaper that way anyway and less headaches. Today a part of a frame that holds my mask in …
We were in town for an emergency for our dog. She was having problems with the elevation so we had taken her to an ER Vet. They recommended she stay on oxygen until we got down to lower altitude. So out we went looking for an oxygen tank. …
The thing that bothers me most about this place is the lack of caring and compassion exhibited by the staff. They obviously don’t like working there (their attitudes scream “YOU BORE ME”). There are hundreds of people in Albuquerque who …
I have bought my oxygen tanks and various other medical items through A&R medical for 20+ years. Their store is well stocked and their sales people are very helpful. Customer care is quick and efficient. This is a nice company to deal with.
Customer service is non-existent. No compassion or understanding. Profits are all important – way above anything else. Return policies are completely unreasonable, so buyer beware!! This place is unfortunately the only realistic local …
RUN! RUN! RUN AWAY FROM THIS SHAM OF A BUSINESS!!! The employees do not know what they are doing, nor do they advise you of the “Final sale no exchange” policy! They expect you to search the store and read their signs they have almost …
I have used A & R Medical for most of my elderly father’s medical supply needs. We purchased his scooter, ramps and other equipment from them. I went in today to order a replacement scooter seat & basket from them. While there, Marlene …
Do NOT buy from this company! They didn’t ship the items I ordered on time (it took them weeks!), did not respond to my requests for status and then tried charging me a late fee with no explanation. And when I finally got the items, they were defective. Terrible experience all around.
Just saw one of your drivers throwing glass bottles out of their mini van onto the street! Awesome company you got! Update! It was a beer bottle! Nice!!
My mother rented a power wheelchair and arranged to have it delivered on a Friday. First, they brought the wrong thing, so the correct chair wasn’t delivered until the afternoon. That afternoon, she took it out and found that it wouldn’t …
There are a couple employees that truly seem to care about the customers. There’s a few who are cold and heartless, awful customer service. I bought a wheel chair for my mom who was coming home in a few days, when I picked her up to come …
My grandmother ran out of oxygen tanks we were told it was closed for Thursday thanksgiving day we called Friday and Edgar the Operations Manager took care of my grandmother’s oxygen needs next day Friday Thank you all.!!!
They misquoted the rental over the phone and then tripled it in store. Couldn’t use the wheelchair and wasn’t even given a partial refund.
My wife needed a knee brace for exercising. We drove from Socorro to A&R despite the ratings here, and we’re really glad we did! Before she had picked out her brace, we’d been helped by three different folks and directed to exactly what we …
One of my family members receives oxygen from this company and a man with a beard was drinking fireball and throwing the bottles out of the window. Very professional a& r. Reporting you guys to DOT
Benjamin was so helpful and kind. He helped facilitate bringing my son oxygen tanks & he was very professional and timely. Thank you A&R for aiding in my babies health! Thank you Benjamin for making my experience a wonderful one.
l tried getting a mobility scooter from A&R. This company shouldn’t even be in business! The employees are rude inconsiderate and have no clue what’s going on management is worst especially manager Cleta! When an manager says going to Dr …
I walked in this evening at 17:24 to buy some filters and while getting to the desk to ask for filters the employees said they were closed. If you guys aren’t going to be upon 6 more minutes until actually closing time you guys should change your times for your “actual” closing time. Great job! Never shopping here again.
This company is an absolute Nightmare. Former billing manager. This company is the epitome of hell in laxed terms. They treat their employees like absolute GARBAGE. I ended up getting covid from their nasty facility and they decided that …
A&R medical supply company gave me great customer service yesterday when i was there looking for a wheelchair. The gentle man who helped me put the wheelchair in my small car showing me how it does fit in there. I thought i.was going to have to have it delivered. Thank you so much. I will be back.
Absolute worst company, will never be a customer again. They have horrible record keeping, after several attempts to help my grandma pay every penny they said she owed (they’ll send an invoice months after said late payment) some of which …
I have had a great experience with this company. They have always picked up the phone, they are always there when they say they will be there. When I go in they are so nice. …
Will never deal with these guys again! The lady on the phone was so rude to me even after I had already worked out a payment plan with another person a week prior for equipment I never even used because it wasn’t the right equipment for me. …