My service team is Tony and Wilfred I call them Security Ninjas. I had my smart security installed today and they did it fast! Oh and they are ON TIME! They are helpful, patient and very accommodating. They are thorough with explaining …
Service Pro came I. To set up the alarm and they hit it out of the park! Daniel shared a bunch of blind spots and he made sure to get the alarm to monitor everything. …
Our “security system” and cameras haven’t been working for MONTHS finally got someone out ( A3 attempted to charge us for it) and the technician who is currently here doesn’t know how to use the cameras and is waiting for his DAD to come help 😂🤡. …
Blong were prompt and professional. He installed the security system and explained what’s he’s doing step by step. After installation,blong helped us with all the components of the system and made sure to ask if we had more questions. Thank you blong 🙏 …
Blong Vue was so helpful he went about and beyond to install and teach me how to use this service he is by far been very patient when teaching us how to use this stuff I could only get five stars but if I could I would give him more like 10 Stars.
Tyler and Togy were prompt and professional. They installed the security system and explained what they were doing, step by step. After installation, Tyler helped us with all the components of the system and made sure to ask if we had more questions.
Be prepared to wait on hold! One call was placed on hold for 50 mins and another 45 mins. After waiting on hold I was then told only 1 person was able to help within the A3 company and they were busy. Alarms are also inconsistently answered by A3. Not a good sign for a company who’s primary role is to field calls and alarms.
As a small business owner myself, I really hate leaving negative reviews; however, such is really appropriate in this case. I use A3 Smart Home as the alarm system for my small business. Over the last 6 months I‘ve been experiencing lots …
Tarek Ghalayini is an outstanding technician! My house is big and not easy to install a system. He showed poise and he was thinking outside the box! He went above and beyond! Thank you
This is the worst piece of machinery, I have ever had in my life. I bought a SVR to go along with my cameras for 249.99. it is suppose to record 24/7. It doesn’t do it. Camera’s do not alert you, someone broke into my car, the thief was in …
We have had home security through A3 Smart Home (previously Safe Security) for years. In September 2018, we cancelled our home phone service with Cox Communications but called A3 to confirm that without an active phone line the authorities …
Great customer service. Tarek Ghalayini is an outstanding technician. He was attentive to my concerns and even walked me through the system. Very greatful for his knowledge and willingness to explain the system to me. I would recommend getting this alarm system. Thanks again Terek!
Amador installed a camera and security system at our home today and did a great job. He was on time, professional and efficient. Because the system was just installed, I cannot yet comment on the quality of the products.
Jack Huddleston went above and beyond to make sure that we were able to install a camera doorbell in our old 1921 home. He made several trips to insure that the system was working and consulted his colleague, Gentry Forde, a certified …
Seven months ago we had this system (A3 Smart Home) installed in our home. From the very beginning there were issues. First, the sensor to our front door was not communicating with the panel. I called to report the problem (and while …
My alarm went off 3 different times and they didn’t notify me. You can’t reach anyone over the phone or through email. I’ve sent 2 letters to cancel my service and I’m still getting billed for it. I was lied to when they set up my service …
Just had Cesar and Isiah complete the installation of a video doorbell and inside camera today. They are talented and experienced and knowledgeable with regard to the AAA smart home system and did a really great job today.
Amador has shown excellent customer service. He took the time in explaining the different features of the application. He was never in a hurry to just set up the system. He asked us first on how to set the cameras before he installed them. He is very patient and courteous. I’ll definitely recommend you guys.
Bobby and Amador just installed my A3 Smart Home system, and they did a *fantastic job.* I switched to A3 because it is a superior system at half the price of ADT — and the very next day, Bobby and Amador were at my house to set me up. …
I have to admit I was very hesitant to leave our previous alarm company & try something new. But I’m very happy with AAA Smart Home, the system is easy to use and the technicians Tarek & Enrique were great & very professional! They showed …
Two thumbs way up! Above and beyond service performed by Philippe F . He cared about every detail and took his time to make sure we were satisfied. Professional service all the way through. I haven’t felt safer. Thanks a lot!
Shout out to Yang for coming through to help install everything.
Our tech Kenzo was professional, kind, explained everything before he started, showed us how to work everything when he was finished. He really went the extra mile to make us feel good about our purchase. He was great. I’d recommend Kenzo and A3 Smart Home to anyone!
Kei Harris did a quality update ( was 3G) of our home security system with new panels and wireless sensors. Kei is very knowledgeable in evaluating our system and recommending the required upgrades. His workmanship was first class and also very good in providing operator instructions.
Kei Harris was fantastic! So professional, personable and an excellent representative for A3 Smart Home. Kei was a good listener and he went above and beyond to ensure that our alarm radio situation was fixed and that all was updated. I …
Willfred was the best tech he walked us through everything and got us hooked up in no time best experience ever customer service out of this world would definitely recommend him for the install 👍👍👍👍👍👍❤️👍👍👍👍👍👍👍👍 …
Had a issues with door bell and camera for the last few days. I called for service I was told that I have to pay for service tech to home and fix the issues I had system for 9 Month and paying Monthly lease for system why AAA smart home is …
Kenzo, need a raise , just a great guy all around , he hooked us up with AAA smart home .He was in and out. Ask for him when you someone fast and reliable.
Wilfred, our technician was excellent he helped find the best place for our cameras and made sure everything was in good working order. Great job AAA and really good job by our tech Wilfred
Our technician Wilfred was vary professional and knowledgeable. He helped us set up our motion sensors in the right locations that way we can maximize the inside of our house for full protection in case of a break in. I was very impressed …
So every other month I have to call and call because I keep running out of clips. So a few different people have adjusted the settings and I constantly have to keep upgrading my clips I’m now up to 18000 and I called to raise it again due …
On Saturday October 15th, AAA tech Doug came to our home for a walk through of our alarm system. He was very knowledgeable and professional. He did a great job! Great customer service. Thank you Doug.
Wilfred did a great job! He came early & took his time to show me how everything worked. We were initally only going to install one camera & the door bell camera & when he was about to be done I decided I wanted another camera & he didn’t …
Our technician, Wilfred, was very accommodating and professional. He was thorough and made tailored recommendations and gave us options to best suit our specific needs. He was super friendly and patient as well, especially with going …
We are very pleased with A3’s overall customer service and the security features. Alex was our technician and offered the most thorough service. He fixed our panel’s issue in a timely matter and made sure everything was set-up before …
Alex Sujo was our technician and he seriously went over above and beyond for us! He was not only so polite and courteous, but he was very knowledgeable and explained every little thing to me so I felt confident in his work and how to handle …
Raj and Ezra. Good experience. Guys worked hard to solve fire sprinkler sytem alarm issues.
My service team is Tony and Wilfred I call them Security Ninjas. I had my smart security installed today and they did it fast! Oh and they are ON TIME! They are helpful, patient and very accommodating. They are thorough with explaining …
Outstanding presentation from Blong Vue
Bling was a fantastic tech , great job
Trevor awesome job training was perfect
Gentry did a great job installing my home security.
Doug figured out my issue fast. Very professional and thorough
Trevor was excellent. Very knowledgeable and was easy to understand. And nice and friendly.
Excellent service from a BEAST technician. Justin did an excellent job installing the security system.
System hasn’t worked from the day I bought (six months ago). No call back, no follow back. Yet they still charge me every month.
Philippe and Jason are great with their work. They provided me extra information. Excellent service!
Service Pro came I. To set up the alarm and they hit it out of the park! Daniel shared a bunch of blind spots and he made sure to get the alarm to monitor everything. …
I’m really happy with the service of Phillips and Anthony from AAA smart home these are the kind of people we need in our community
Our “security system” and cameras haven’t been working for MONTHS finally got someone out ( A3 attempted to charge us for it) and the technician who is currently here doesn’t know how to use the cameras and is waiting for his DAD to come help 😂🤡. …
This company is trash.
I should’ve never switched from ADT.
First month had problems supposedly it was my batteries to brand new sensors, 3 …
Blong were prompt and professional. He installed the security system and explained what’s he’s doing step by step. After installation,blong helped us with all the components of the system and made sure to ask if we had more questions. Thank you blong 🙏 …
Blong Vue was so helpful he went about and beyond to install and teach me how to use this service he is by far been very patient when teaching us how to use this stuff I could only get five stars but if I could I would give him more like 10 Stars.
Trevor did an awesome job setting up our security system. Trevor took the time to thoroughly explain everything.
Tyler and Togy were prompt and professional. They installed the security system and explained what they were doing, step by step. After installation, Tyler helped us with all the components of the system and made sure to ask if we had more questions.
Be prepared to wait on hold! One call was placed on hold for 50 mins and another 45 mins. After waiting on hold I was then told only 1 person was able to help within the A3 company and they were busy. Alarms are also inconsistently answered by A3. Not a good sign for a company who’s primary role is to field calls and alarms.
As a small business owner myself, I really hate leaving negative reviews; however, such is really appropriate in this case. I use A3 Smart Home as the alarm system for my small business. Over the last 6 months I‘ve been experiencing lots …
Tarek did an amazing job installing my new system.
Tarek Ghalayini is an outstanding technician! My house is big and not easy to install a system. He showed poise and he was thinking outside the box! He went above and beyond! Thank you
This is the worst piece of machinery, I have ever had in my life. I bought a SVR to go along with my cameras for 249.99. it is suppose to record 24/7. It doesn’t do it. Camera’s do not alert you, someone broke into my car, the thief was in …
We have had home security through A3 Smart Home (previously Safe Security) for years. In September 2018, we cancelled our home phone service with Cox Communications but called A3 to confirm that without an active phone line the authorities …
Wilfred and Tony were awesome!!! Professional, knowledgeable and personable. Made this a fabulous experience for me!
Great customer service. Tarek Ghalayini is an outstanding technician. He was attentive to my concerns and even walked me through the system. Very greatful for his knowledge and willingness to explain the system to me. I would recommend getting this alarm system. Thanks again Terek!
Wilfred & Thonee from AAA home security got to my house in a timely manner and was very helpful & was able to get every done in no time thank you both
Amador installed a camera and security system at our home today and did a great job. He was on time, professional and efficient. Because the system was just installed, I cannot yet comment on the quality of the products.
Jack Huddleston went above and beyond to make sure that we were able to install a camera doorbell in our old 1921 home. He made several trips to insure that the system was working and consulted his colleague, Gentry Forde, a certified …
Seven months ago we had this system (A3 Smart Home) installed in our home. From the very beginning there were issues. First, the sensor to our front door was not communicating with the panel. I called to report the problem (and while …
My alarm went off 3 different times and they didn’t notify me. You can’t reach anyone over the phone or through email. I’ve sent 2 letters to cancel my service and I’m still getting billed for it. I was lied to when they set up my service …
Just had Cesar and Isiah complete the installation of a video doorbell and inside camera today. They are talented and experienced and knowledgeable with regard to the AAA smart home system and did a really great job today.
Pat Ivey was my technician and he was very informative, professional, and his work was clean, neat and worked great. I recommend him highly.
Amador has shown excellent customer service. He took the time in explaining the different features of the application. He was never in a hurry to just set up the system. He asked us first on how to set the cameras before he installed them. He is very patient and courteous. I’ll definitely recommend you guys.
Bobby and Amador just installed my A3 Smart Home system, and they did a *fantastic job.* I switched to A3 because it is a superior system at half the price of ADT — and the very next day, Bobby and Amador were at my house to set me up. …
I have to admit I was very hesitant to leave our previous alarm company & try something new. But I’m very happy with AAA Smart Home, the system is easy to use and the technicians Tarek & Enrique were great & very professional! They showed …
Two thumbs way up! Above and beyond service performed by Philippe F . He cared about every detail and took his time to make sure we were satisfied. Professional service all the way through. I haven’t felt safer. Thanks a lot!
Shout out to Yang for coming through to help install everything.
Our tech Kenzo was professional, kind, explained everything before he started, showed us how to work everything when he was finished. He really went the extra mile to make us feel good about our purchase. He was great. I’d recommend Kenzo and A3 Smart Home to anyone!
JOSH was Amazing!!! In Manteca he was quick, efficient, professional and KNOWLEDGEABLE. I feel so safe in my home!!! …
Kei Harris did a quality update ( was 3G) of our home security system with new panels and wireless sensors. Kei is very knowledgeable in evaluating our system and recommending the required upgrades. His workmanship was first class and also very good in providing operator instructions.
Sal did an amazing job trouble shooting for us. His perseverance and professionalism were fantastic!
Kei Harris was fantastic! So professional, personable and an excellent representative for A3 Smart Home. Kei was a good listener and he went above and beyond to ensure that our alarm radio situation was fixed and that all was updated. I …
Willfred was the best tech he walked us through everything and got us hooked up in no time best experience ever customer service out of this world would definitely recommend him for the install 👍👍👍👍👍👍❤️👍👍👍👍👍👍👍👍 …
Had a issues with door bell and camera for the last few days. I called for service I was told that I have to pay for service tech to home and fix the issues I had system for 9 Month and paying Monthly lease for system why AAA smart home is …
Kenzo, need a raise , just a great guy all around , he hooked us up with AAA smart home .He was in and out. Ask for him when you someone fast and reliable.
Wilfred, our technician was excellent he helped find the best place for our cameras and made sure everything was in good working order. Great job AAA and really good job by our tech Wilfred
Our technician Wilfred was vary professional and knowledgeable. He helped us set up our motion sensors in the right locations that way we can maximize the inside of our house for full protection in case of a break in. I was very impressed …
So every other month I have to call and call because I keep running out of clips. So a few different people have adjusted the settings and I constantly have to keep upgrading my clips I’m now up to 18000 and I called to raise it again due …
On Saturday October 15th, AAA tech Doug came to our home for a walk through of our alarm system. He was very knowledgeable and professional. He did a great job! Great customer service. Thank you Doug.
Wilfred did a great job! He came early & took his time to show me how everything worked. We were initally only going to install one camera & the door bell camera & when he was about to be done I decided I wanted another camera & he didn’t …
Our technician, Wilfred, was very accommodating and professional. He was thorough and made tailored recommendations and gave us options to best suit our specific needs. He was super friendly and patient as well, especially with going …
We are very pleased with A3’s overall customer service and the security features. Alex was our technician and offered the most thorough service. He fixed our panel’s issue in a timely matter and made sure everything was set-up before …
Alex Sujo was our technician and he seriously went over above and beyond for us! He was not only so polite and courteous, but he was very knowledgeable and explained every little thing to me so I felt confident in his work and how to handle …