Since 1963 AAA Disposal Service has been meeting customers needs. We are dedicated to serving you no matter if you are a commercial customer or a residential household.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
31103 E Blue Mills Rd, Buckner, MO 64016
They are a joke of a company. We moved into a new house and the last tenants AAA container has been sitting in our driveway for over 3 weeks. They claim there is a work order in to pick it up but can’t give me an ETA on when that will be. …
Most Recent Review (Spring 2016):
Sure am glad I checked out their recent Google reviews/ratings before reconsidering giving them another chance at my business. It appears no change has been …
Watched them dump recycling into the regular trash on multiple occasions. Was missed and never picked up until following week although my payment was never late. Then waited over a month for them never to show up to get the containers so we ended up taking them to them……. I guess what do you expect look at the reviews!
Whatever you do DO NOT use AAA disposal service. We used them for when we repared our roof. When I called to pay they hung up on me as soon as I gave her my debit card number. Then she blocked my number and I had to call back on my …
IF I COULD GIVE THEM A 0 RATING, I WOULD! EVERY time I made a payment, the next day something happened, usually my trash wouldn’t get picked up. The last straw was when I made a payment and they took my trash bin. I called that day to ask …
First and foremost after the most frustrating ten days of my experiences with paying on the internet and calling twice to see what the problem could be, I was FINALLY made aware that their web service doesn’t work on mobile devices. You …
Hasn’t picked up my trash in two weeks, won’t return my calls. I’m sure I owe money for service, but *I* have to call them because they don’t send me a bill and don’t auto bill. The 13 year old kid who mows my lawn does auto bill. It’s …
I have used AAA since December 2019. Tipped the drivers at Christmas 2020, and ever since, get a pick up maybe twice per month rather than the every week. Call each time, different excuse each time, no refunds, nobody coming back out to pick up trash. Just hold onto it a third week they tell me……..
Been over 6 weeks of not having a trash bin. Old one reported broke and one pickup day neighbor saw them throw entire bin into truck in pieces. …
Called in to let them know our trash had not been picked up for weeks and she practically hung the phone up on us. Said she works in the office and not her fault it hasn’t gotten picked up. She was extremely rude and didn’t even offer to …
Been with triple A for 6 weeks. They have missed 4 out of 6 pick ups and we are told that they won’t return until the following week. Reporting this to the better business bureau. Not surprised that there are more bad reviews than good. …
This company has the “F” rating with the Better Business Bureau. The worst customer service!! You have choices! I do not recommend AAA Disposal. You might read the review from Donna Caton and then return to read the rest of this one. I …
I am not one to write google reviews but I am beyond frustrated with this trash “service.” I don’t know how I lasted 2 years with them… they would pick my trash up maybe once a month if that… I finally canceled today. I suggest anyone …
Absolute ridiculous company. They will skip your trash pickup and then when you call they say oh we’ll just get it next week. They hardly ever dump the can only grab the bags on top. You call and try to fix the problem and basically are …
They missed my big yellow AAA recycling bin somehow. I called the same day to let them know. She told me that they would get it picked up. Called back two days later because it was still sitting there full. The lady on the phone told me …
This is the worst trash company. I set up auto pay on their website which apparently doesn’t work. No one called to say they haven’t received any money and then they shut off my service right before Christmas and make me pay a $20 fee to …
By far the worst customer service I’ve ever had to deal with. Honestly giving them even ONE star is being generous. I’ve had this trash service for over two years now & receiving the $2 increase letter was the deciding factor to finally …
Not too happy with this company. I ordered trash and recycling pickup services. Week one they missed us. Ok, maybe a start up hiccup. Week two they did not pick up the recycling. I called and was advised they would create a work order and …
I have used AAA for many years with no true problems. I pay through my bank’s online bill pay with no issues at all. When I want lawn bags, I simply call and order, pay by credit card, and they are delivered within a week. I have also …
Worst trash company ever. The previous person left a pile of trash at the end of now my driveway. They told us it would be credited to the account and they would pick it up. 3 weeks later the pile is there still and they refuse to take it. Customer service is also awful to talk to.
I wish I could give 0 stars. Worst trash company ever. They haven’t picked up my trash in months but still want to send out the bill and expect you to pay it on time but won’t make sure their drivers are actually out going to do their job. …
We’ve had AAA Disposal for almost 7 years and I can’t praise them enough. We have had the same man picking up our trash the entire time. He is polite, professional and always puts the trash can close to the house when we’re not home. He …
If I could rate with “zero” stars, I would. This company has very inconsistent service and when you call their offices to report a problem, they just say, well they’ll pick it up next week. The logic they use is that as long as they …
This company has the worst customer service I have ever had to deal with. I called the company to schedule an extra pick up of a sliding glass door and a large TV. I was told no problem, it needed to be paid in advance and was told to set …
The absolute WORST service ever AND my neighborhood HOA and the City of Independence allow it to happen. Paid my trash bill and trash was still missed for the 3rd week in a row. Called AAA at 8 am up until 4p with NO answer. When I finally …
If I could give a 0 star review I would, trash has not been picked up in 7 weeks. They will not reimburse me for what I have paid for even though I have not been getting service. I have called multiple times and supposedly work orders have …
I used this company for 2 years, never having to deal with the office staff and never having been late with the payment of my bill.
Until the 2017 New Year. My neighbor didn’t pay her bill, so they came and took …
If I had read the reviews first, I may not have chosen this company. However when I bought this house 2 years ago, the previous home owner used AAA and said they were cheap and good, so I used them. I called to arrange service and sent …
We have had AAA since the company we had before sold out to them. I have read some of the reviews and agree with them about not getting anywhere with the front office. I look forward to trash day every week and when missed for some unknown …
The absolute worst company ever. They continually miss picking up my trash and they will not offer a refund for services that they did not perform and will eventually put you in collections if you refuse to pay for something that you did not receive. If I could give negative stars I absolutely would. This business should be ashamed.
The worse customer service I have ever experienced. When asking a question the service rep stated oh my god. They had a different amount of my bill than the one I received. Instead of checking on it she acted like it was an …
Signed up with them 3 weeks ago. The have not picked up garbage yet. I have called to let them know this is not acceptable and they always say they will give the Info to the “route manager” obviously this company is one to avoid for all. I …
I have not used this company’s trash services but based on existing reviews and the problem I’ve experienced moving into a residence where the previous owner had service I would not use them. I use a different trash company and I’ve called …
Most people say this when they review a service, but I never complain about services received from a company. I like to give the company the benefit of the doubt. …
I paid for a years service in one payment so didn’t have to deal with the monthly or bi monthly billing. The biggest problem is getting my trash picked up. As far as the office staff they have been very nice. AAA has actually came back …
Called to switch residential services from old owners to myself. They said it was done, then on trash day they took my wheelie bins away and stopped picking up the trash. Called to fix multiple times and left messages, no one bothered to …
We moved and needed a new trash company as Gravett (which had exceptional customer service and I loved) no longer serviced our area. 2 weeks in our trash was not picked up and I was still waiting for a can to be delivered. We just moved so …
We have used AAA for 4 1/2 years. During that time we have had several problems with our trash, recycle, and yard waste not being picked up. Excuses for not picking up our trash has ranged from “its too heavy” to the driver flat out …
I will join the list of unhappy customers. We have used them for at least 18 years and have always set the trash out at the same time for the morning pickup. On the morning of 8/12/18 our trash was not picked up. Lady in the office asked if …
Called on a Friday to start services. My new trash day was on Monday the next week. Told to put out my trash in my own can until my cans arrived. My trash was not picked up. Tuesday called and the Karen on the phone didn’t believe I put …
We were a week late on trash bill and had realized when our trash had not been picked up . So then we had immediately paid the bill which then the very rude receptionist said it won’t be picked up till the following week. This had then made …
We have been AAA customers for approximately 10 years, and while they used to be better they’ve declined considerably in quality over the past couple of years. In the past, if we had extra trash and added it to a second can they would take …
I was a loyal customer for nearly 4 years (through 3 price increases). Received a $5 over the limit charge in October, called to dispute it as I only have 2 trash cans – the same that I have set out every week for the past 4 years. I was …
No matter the request, AAA always finds a way to brush off customers. In 2019, what company has a single phone line? AAA does. Lawn bags take up to six weeks to deliver; I won’t make mention of the asinine price. When you cancel services, …
Horrible customer service in the office. If you actually get someone on the phone all they do is tell you they will get you taken care of and then never follow through. I have gone 3 weeks and not had my recycle picked up. I was assured …
On5/8/20 our trash was not picked up. Called and was told they would be by that afternoon to pick up. They never came back by so we called and were told they will just pick up next Friday. Told them this was not acceptable and as we paid …
2 weeks ago I didn’t put my trash out the night before so I ran out trash in hand when I heard the truck. The truck was stopped in the street one house up from mine. The guy stopped and looked at me then jumped on the truck and took off. …
Worst customer service ever! We haven’t had our trash picked up for months! Don’t bother with this company. My wife and I call every week and they say that they will be out next week. This has happened for about two months now. Worst trash …
We’ve had AAA for the better part of 10yrs and always have had great service…until we moved. They have missed pick up like 8 times in the last 9 months. Refuse to pick up after they miss it. I get “sorry..next week”. Then disconnected …
Got this service after moving to the area. We were told they would bring a bin that current week when they were scheduled to pickup our trash. 2 weeks pass by and still no trash pickup and no trash bin. We called the first time that they …
Residential trash service with recycle and yard waste. They stopped picking up trash. When contacted, they didn’t know when they would be in the area to pick up trash. Cancelled service months ago and they still haven’t come to pick up the old bins. Called several times and they won’t commit to picking them up.
Absolutely the worst customer service I have ever received (even after being a customer for almost 20 years). AAA “accidentally” picked up my trash can and now it will be 2 weeks before they can get another one to my house. I could possibly …
So I moved to the blue springs area. Started up service with AAA. I understand that they won’t pick up the first week you sign up. However to forget the next 2 weeks. So now I have 3 weeks Worth of garbage I. My garage. I call them and let …
I started recycling service and was very excited about it. They company however, has not picked up my bin in weeks. I contacted the office multiple times and was told they would leave a note for the supervisor or be there the next day, and …
Absolutely the WORST company. Paid on May 16 the to get trash service along with yard waste removal. I have called every week to advise them that my trash has never been picked up, nor have the receptacles dropped off. I take my trash in …
This service is lately atrocious. I have had them as a service for several years and didn’t have many issues. They recently rose their prices and yet their level of service has dropped dramatically. I paid for yard bags a month ago and …
These guys are fantastic ! Not only do they pick up the trash on schedule, but they are so courteous when the bins are replaced…never thrown or just shoved up a curb…please keep this team coming to my neighborhood and I will tell all my friends about your excellent service.
BEWARE! We moved into our home and signed up for trash service however it’s been at least 7 WEEKS and we still have NO DUMPSTER.
We were told 2-4 weeks even though that was not communicated in the beginning …
If I could I would give them NEGATIVE 5 Stars!!! FAKE TRASH SERVICE!!!! This is the worst trash service company EVER!! Even after reading the negative reviews on here I decided to give them a try. Horrible customer service doesn’t even …
This company deserves “No Stars”. Trying to start new trash pickup with AAA Disposal was totally frustrating. They failed to pickup my trash on five different occasions in a three week period. Once they failed to pickup my trash, they …
I laugh every time I google AAAs phone number because I see how poorly their company is rated, so I figured I would write one too. We have been customers since 2009 and honestly they’ve been really great. There has even been times when our …
AAA Trash out of Buckner needs to take come basic customer service classes. Or hire an Office Manager that can actually do their job and try to make things right with their irate customers. Takes them 4 weeks and counting on getting a …
This company is very unorganized and difficult to reach. The free recycling is a perk, but one week, someone from AAA came and took our recycling bin (which was on the side of our house and no where near the street). I tried calling …
Update: this is not an actual business, they are scam artists. I thought they were just being a pain and had bad customer service issues at first but then I read deeper into all of their negative reviews. …
Thursday, February 17, 2022 NO trash pick up ‘llbecause of weather. No trash pick up for unknown reasono n Friday. Telephoned office and told trash would be picked up Saturday. No trash pick up Saturday in Hidden Pointe, Blue Springs.
Ordered trash service on a Monday morning, just a 2 yard one. 10 days later they still can’t guarantee a trash can here, apparently no one is ever there to ask or confirm. I called 4 different times and three days in a row, got the same …
3rd week in a row where my trash is the only trash not picked up by this company on my block. Waited for them this outside this morning and they just looked at my can and drove by. This company is one of the worst companies I’ve ever had to …
It is incredibly rude that the drivers of this company think its AT ALL acceptable to lay on their horn in front of a customers house at 7:30 in the morning (for absolutely no visible reason). Beyond thankful my little one hasnt been born …
Tried to use AAA for trash service at my new house, it’s been 2 months and they still wont bring me trash bins. They tell me to come pick them up myself in my 2 seater convertible. Only thing they have done is send me several bills for the trash service I’m not receiving. Trash trash company…
Run away. I read the bad reviews and still gave them a chance because I wanted recycle pickup in Blue Springs. The trash service was pretty good. They repeatedly just dumped my yard waste in the same truck as trash so not sure why I paid …
I wish you could give 0 stars. To say I’m unimpressed would be an understatement. They throw your trash can and destroy it. They broke ours then took it. They never ordered a new one. Thankfully, we noticed quickly it was missing. …
Very poorly run – office staff rarely picks up phone and often has no answer anyway. Didn’t pick up my trash after signup. Never delivered the bins I had requested when I signed up. Nobody on the phone knew when they would have bins …
On Tuesday, 3-24-20, AAA didn’t pick up my trash. (Yes, I put the trash out the previous evening.) The nearest neighbor’s trash is about 15 feet away. I called yesterday and AAA only said they’d notify the driver. Today, still no trash …
This is the absolute worst company I have ever worked with. My trash has been missed off and on (mostly off) for nearly 6 months. I have called at least once or more per week to complain with literally no response. It is the only trash …
I just moved here at the beginning of the month. So they have only picked up my trash ONE time! Today on trash day they decided to skip us. I call in for them to contact the driver and the driver is not answering his radio. So they tell …
We have been with AAA for a long time. We have had nothing but good service with them. Until now we Paid to have a recliner hauled off and it is still in front of the house. …
They missed my trash. I called and they said they would be sure and get it the next week. The next week rolled around and they missed it again!! They said they don’t pick up trash the next business day when they miss it. You always have to …
Absolutely Awful in Every Way!!
I’ve had AAA disposal for roughly 3 months. Within that time frame they have conveniently not picked up my trash twice. Each time I called the office the office …
Use anyone else. Save yourself the grief. I set up residential service several years ago and three weeks went by with no pickups. I finally cancelled and they took an additional month to pick up the trash bin – actually, I had to finally …
I set up service with this company and I absolutely loved the customer service I received from this company. I was referred to them from another very satisfied customer and now I know why they love them too! I see so many negative reviews, …
Just started service two months ago. They have missed trash pickup multiple times. Called the office finally and very rude person answers who became aggressive when asked about accountability. I immediately cancelled service. Save yourself the verbal abuse and having to deal with the weeks old smelly trash they won’t pickup.
Would put zero stars if it was an option. Do NOT go through AAA if you are looking to start services. …
If i could make this zero stars I would. This company send a statement on a postcard. obviously they get lost. When they didn’t pick up I called and paid over the phone that day. AND paid a reinstatement fee. I was assured that my …
***Update***
We had to leave this business and found Ted’s Trash! Such as improvement! They delivered containers and have consistently delivered reliable service. I do not …
If I could give zero stars I would. I have been a loyal customer for over a year. I have called and paid my payment for September and October. The transition from moving from a neighborhood to the country was easy. I finally got moved and …
Never had any problems with AAA until our neighbors stopped paying their Bill. The trash man mistook our trash for the neighbors trash and refused to pick it up for 2 weeks. When I confronted the trash man (at 8am in a t-shirt and wet hair …
I have been with AAA disposal for over a year now and only one time did they miss picking up my trash and it was in the very beginning when the driver wasn’t familiar with my address yet. There is never any trash left laying around after my …
HORRIBLE customer service. They regularly miss picking up your trash. But they’ll never own the mistake and apologize. Instead they’ll come up with every excuse and when you question it or ask for a credit to your account they’ll hang …
Very poor Customer Service. Missed picking up Trash 3 weeks in a row! Never offered to credit bill and the Woman spoke down to an 80 yr old Customer as she was asking questions of why. Still missing Pick-ups after this incident. We’ve had their service for over 20 yrs!!! Not for much longer tho.
Refused to pickup our trash for 4 weeks even though we paid had to rent a dumpster because the refused to do the one thing we paid them to do pick up our trash. Horrible customer service and quality do not use AAA
I called on may 18 21 to start my service through them and it is now July and still haven’t had my trash picked up not one time. And I still haven’t had a trash bin delivered yet. Their excuse is they are short handed . And the funny thing …
We went 3 weeks in a row with no trash pickup. Every time I called I was told it would have to wait until the following week’s scheduled day. Their customer service leaves a lot to be desired (very rude at times). After 3 weeks of …
Stay far, far away. There billing practices are highly unethical. They should be investigated. We started services in February and they bill every 2 months for $20. My last bill came around June or July, and I had paid it. Called in January …
When I moved into my rental there was already a red trash can from AAA disposal so I continued service with this company. Their online web pay is overly complicated and doesn’t allow automatic billing. The trash can that was at my house did …
I’ve had this company for several years as my household trash service. I honestly don’t understand why they have ANY negative reviews! They’re always on time, the guys are very nice. Any time I’ve called the office for any reason the office …
This business is terrible. I wish I could give it a zero star.
They go weeks on end without picking up recycling and do nothing to rectify it. …
This “company’s” rating is not surprising. Moved to Blue Springs MO in October of 2020 and cancelling in April 2021…(which was still too long) multiple times i would find my trash bin in the middle of my driveway in the mornings. the …
I have used AAA Disposal for many years and we have never had any issues with them. We had a dumpster cart that broke and it was replaced very quickly. On occasion they put the cart back in the middle of my driveway, but I am very able to …
We signed up for auto-pay but it doesn’t work. We don’t receive a bill because we’re suppose to be on auto pay. They never answer their phones so it’s hard to pay the bill. We contacted them to have our service cancelled for next month and …
I had been satisfied with the service up until the beginning of this year when one of their trucks hit and broke my mailbox in January. I have been calling and leaving messages every couple of weeks and am always told that I can’t be …
I am glad that we did not chose AAA for our trash service. The previous owners of our home called them to have the trash cart picked up in November 2020. We closed on our home the end of January 2021. The trash cart was still there at the …
We have been with AAA for 4 years. In that time they failed to pick up our trash about 20% of the time. IN the lst year that % has increased to about 50%. I called them to ask them what they would do about it and the woman immediately …
We used them for regular household trash and recycling. AAA has missed our route numerous times. When we call the office, they apologize and tell us they will get it next week. When the trash bin is full, next week doesn’t cut it. Then I …
I had no received a bill for awhile. Contacted them they said I had not paid for 8 months but was still picking up my trash every week. I contacted them and paid up the bill the same day they came and took the trash can. Even though they …
We ordered and paid for their expensive lawn bags 4 weeks ago and they still have not been delivered. My husband called earlier in the week to check and they said they didn’t know when they would be delivered, but they had a bunch In the …
Switched to AAA a few years ago and over memorial day weekend we moved to a new house. I called them on Thursday knowing that the service would be one day behind since Monday was a holiday. They told me I was all set for the new address …
It is hard to rate this company. Their drivers are professional. I watch them close peoples trash lids when they pick up the trash (nice thing for when it is raining). Their office staff on the other hand is horrendous. I have been …
DO NOT USE THIS COMPANY.
If I could give them zero stars I would. This is the worst customer service experience I have ever had. I opened an account with AAA on June 1st and it is now …
They dropped off two extra bins at my house after we had to already go and pick up our own. They left one bin that has still been in front of my house for ALMOST FOUR (4) MONTHS. I call and they always tell me someone will be out this week …
We have been loyal paying customers since beginning service with AAA. However this past month service has been terrible. We have only had our trash picked up 1 time out of the last four weeks. When we called to inquire why our trash had not …
WARNING: DO NOT USE THIS COMPANY.
I should have done my due diligence and looked at reviews prior to contracting …
I should have googled this place before I signed up. Two years ago I got a flyer for a great deal and reduced rate. I jumped on it. Two years later I am now canceled and back with my old provider who is amazing. This week our trash did …
Our trash was picked up weekly, but our recycling was frequently skipped. After canceling service, nearly 2 weeks ago, my trash bins have yet to be picked up. This business needs to do better about taking care of their customers.
I was a customer for around a year. They’re OK. We had one missed pickup and my wife was told they’d get it on the upcoming Friday. That Friday, no pickup and she called and was told they’d get it on the next scheduled pickup. That was the …
I would give this company a negative rating if I could. I’ve never dealt with a company that’s so unprofessional. I am going to report them tothe better business Bureau.
They will not miss my business because they’ve shown me they do not care. They do not care that they haven’t picked up our trash in two weeks multiple times. They do not care that we’ve been good standing customers for several years. And …
I was disappointed to see my recycling going into the trash truck more than once. Why am I even bothering to go to the work of recycling when it’s all going to the land fill. It makes me feel ick. Otherwise I’ve had no issues and have been a customer for years.
I am shocked to see so many negative reviews. We have used AAA for at least 6 years now and have never had any issues. I call every month to pay my bill over the phone and they are always friendly. Our trash pick up is always on time and …
I began using AAA in June 2019 after I moved to the area. The decision was based solely on seeing their cans at neighbors homes. I should have done some research and avoided a lot of hassle. It took them several weeks to deliver my cans. …
WORST COMPANY! CHOOSE ANOTHER ONE! Had bags pile up for a month before switching. I called multiple times, throughout day of “supposed pick-up.” I was told by customer service, (again multiple times) they would call driver to ensure pick, …
North side of Blue Springs. Trash and yard waste are both fine. They pick up every week without fail. However, we have had their recycling service for 6 weeks now and it has only been picked up twice. I have called multiple times and been …
Have had AAA for the past 4 years. They never missed a single pick up until yesterday. I noticed all my neighbors trash was collected but mine. Called late in the day to let them know, and the operator said they’d try to get a crew for pick …
Won’t pick up the trash or their trash cans. I cavemen with them about a year ago and switched companies. It took them 6 weeks and 4 reminder calls for them to pick up their cans. Then they bought the company I switched to. I tried to give …
If I could choose no stars I would. I have had this company for 3 years and they have never made life easy. However, I recently moved and they told me I’d have to movey trash can to my new house myself or it would take them two weeks to …
I have tried to be patient with them, however, this last week took the cake. They got my trash bin mixed up with my neighbors. The neighbors bin had dead fish and goodness knows what else, stuck to the bottom of the trash bin. It took my …
This company is absolutely the worst. Previous tenant use AAA recycling so I requested that the come pick up the can. It has been over a month and the bright yellow can is still in front of my house. They can not give me a date to win it …
Trash company skipped over my house and my neighborhood not once but twice. When I called, the customer service representative did not apologize and made me feel like it was my fault and they won’t come get it until next week. I’ve called …
We have never experienced such poor service from any service provider in my life. We started our service in July 2016 and they have never picked up our trash (it is now October). We live in Blue Springs and there is a city ordinance which …
AAA Has not picked up our recyclables for 4 weeks going on 5. A service we pay for. Repeated calls have not solved the issue. They always promise to get it the next week but never do. On the rare occasion they do get our recyclables they often have the trash truck take it instead of the recycle truck.
I’ve had AAA for about 3 years and until recently they have been fine. But last month a box truck came by and picked up my rolling trash can and hauled it away. I thought maybe I was late on a bill or something. But no, the office assured …
4 weeks in a row, no trash pick up for me or the neighbors. They barely answer the phone and they do not refund you. The trash smells and looks bad. …
We used AAA Disposal for about three years with no complaints. They always came on time, even in inclement weather they seemed to be there. They never left our cans scattered or trash blown out. Efficient company, it was a pleasure. Thanks AAA!
2nd week in row my recycling hasn’t been picked up. Been happening for over a year. I have to call them each time they forget to pick up my recycling (a service I pay for) they are always rude and state they have a new driver. I Am never …
I have seen all of the bad reviews and felt I needed to add a review.
I’ve had this service for over a year now and have never had any trouble with my trash or recycling service. …
The only time you can count on them to come get your trash is on the 3rd week so they get paid for the month. My only hope is that some sort of competition comes in and absolutely shuts them down, they have to be the most shady business in the entire state.
Bad service. Rude employee..Multiple missed pick ups. Customer servive is terrible..They have had their containers in my yard and neighbors yard for months, They keep saying they ll send someone to collect them. They dont. I have two …
I’m new to the area and I noticed that most of my neighbors have AAA trash bins, so I decided to use them. I wish I would have done more research!
I ordered trash cans and paid an extra $40 for a bundle of lawn bags from AAA. …
They have not picked up my trash for the last 2 months straight and drove by every week leaving our trash in the yard. I have called every week and every time I call they say they will need to make a note on the account but they have no …
If I could give this company 0 stars I would. My husband and I had AAA for 4 1/2 years until out of nowhere they began missing our trash and recycling. It wasn’t just a once or twice occurrence, we gave them many chances. …
I had been as patient as I could. After 6 weeks of missing my pick up I cancelled my service. The customer service department at this company was absolutely no help at all. I cancelled my service over 4 months ago and they still have not came to pick up their receptacles. Still frustrated
AAA Disposal missed recycling pickup two weeks in a row at my Independence MO house. They also missed trash pickup last December. I had to call and beg for them to fix their mistakes. The ladies answering the phones didn’t seem to have any …
This is the 7th time this year that they have not picked up the recycle. When questioned about it, they said their truck broke down and they would get it the following week, they did not. On the 22 of July they said they would get it next …
Sadly, I can no longer recommend AAA Disposal Services. They have missed two of the last three weeks of pickup. It looks like I am not the only one they have missed, either. They will not pick up trash that was missed until the next pickup. …
Don’t waste your time with this company, there is a reason the reviews rate so low. Now I have to find a trash company that will actually pick up trash. Should have known. When I called the woman said they are severely understaffed and I shouldn’t even expect to get my trashcan for at least 2 months! Go elsewhere!
This trash service is a joke of company. It took 3 weeks to receive my trash can when I started service and when I cancelled my service they never took their trash can back. The customer service was very rude. I called and checked for 2 …
Been with this company for a while… Lately, the recycle driver decided he wasn’t going to pick up anymore. Watch him sail by on camera and immediately call asking the driver come back. Of which, they cant get in touch with the drive and …
The auto pay doesnt work so we ended up 6 mo that behind. They didnt send us a paper bill until they demanded payment for 6 mo ths AND reinstatement fees. I played 6 months late plus the 2 months up front they wanted AND the 20 dollar …
UPDATE: I want to update my review after having at least 6 months of consistent and great service from AAA. We even rented a roll away from them, and not only was their price competitive with all others in the area, they let you keep the …
I’ve had been using this service for approx. 4 years, up until recently I wouldn’t have given them a low rating. However in June I reported I need a replacement recycle due to the original bin being stolen (yep stolen). Here we are 2 months …
Terrible service. They routinely will not pick up if it’s cold or snowy and then just pick it up the next week or two weeks. They don’t care that the trash is piled up looking awful in front of the house and won’t prorate for not servicing …
In the last two months they have only picked up my trash one time. Even after I’ve called and informed the office the trash truck drives right by my house. They continue to bill me for trash removal they are not providing.
I have had this trash company for over 10 years and have not had any issues but over the last three months, they have either not picked up my trash or my recycling (they use separate trucks) nine times. Trust me I have been counting. Every …
They’ve missed our house two weeks in a row now, over the phone they tell us they’ll get us next week. Two weeks of hot garbage sitting out in the sun doesn’t smell great. …
They are the worst. We paid for our trash to be removed an we never even got our trash taken not once in two weeks. The trash is still sitting outside on the curb, not to mention the trash truck came right by our house and didn’t stop. The …
I would give 0 stars if that were an option. Ive had AAA for nearly 4 years and they have missed/skipped my pick up SEVERAL times over the years and when I would call, they would say the account is noted and do nothing else to resolve the …
Missed picking up my trash two weeks in a row, they hardly ever get the recycling. Called and asked for them to pick my trash up and said “sorry can’t pick it up till next week” worst trash service I’ve ever had. …
It has been 4 weeks in a row of them not picking up our trash now. Every time I call they say they have no idea why the driver isn’t picking it up. One of the most unprofessional businesses I have ever seen. We also ordered our recycling bin 6 months ago and never got it. Spend your money elsewhere!
Absolutely the worst service possible. After several months of intermittent trash pick up I canceled service in October 2020. They have yet to pick up the disposal bins. I find this is true of several of my local neighbors as there are at …
A contract is a contract. We pay you money, you provide a service. Very simple.
Not this place. They take your prepayment and keep it, regardless if they don’t ever show up. No thanks!!!
Have had non stop issues. Trash has only been picked up 3 times since August. Today is Oct 30th 2021. Trash pick up is Fridays. Tried to call Friday morning to ensure they were going to pick up the trash as this is week 4. Guess what, …
We have very good service from AAA. Hope they can keep providing excellent services in the future.
My trash was missed 3 times in less than 6 months. Every time I called and asked when they would pick up- they couldn’t give me an answer. I asked to speak to a manager & they apparently don’t allow that. If Teds makes a mistake- they’re …
I had been a customer for YEARS. Beginning a month ago my trash was missed for pick up. I didnt worry about it after one week. I called and complained after two. The third week THEY MISSED ME AGAIN. I complained. I had to deliver my trash …
We had them for years for regular trash removal. We ordered a roll off dumpster and paid PRIOR to its delivery. On the day the roll off dumpster was to be picked up it was the same day as our normal trash service. They picked up the …
I moved into my new place a month ago and the previous tenant’s trash can is still on the curb full of their trash. …
I would not recommend this service to anyone. I’ve paid for service for two months and have not received service for four weeks. I have had my trash out the night before scheduled pick up every week since beginning service and have called …
They missed us two weeks in a row. I called 3 times to makes sure they knew we were missed. Even called them on their route to make sure. They did not take responsibility for their lack of service. Did not refund me for the weeks they …
CURRENT TEAM IS GREAT ***** Blue Springs, MO Area – (Adams Dairy Pkwy.) Not great experience in the past … HOWEVER … New Crew is AWESOME!!!! Courteous, On Time & Very Responsible!!!! THANK YOU, AAA Disposal Service !!!!
Went with AAA at our new home because our previous rental property had used them and they seemed fine then. Must just be large contracts that they care about because after only having them for 2 months I cancelled service today. Twice they …
We attempted to get trash to be picked up on a recurring basis for almost a month now and they have yet to pick up anything even though we have called multiple times and have been reassured they would pick it up. We are refusing to pay the …
I paid extra money up front to have some additional items picked up on trash day. They were never picked up. I canceled my service and asked for a refund and was told one would be sent to me. Months later I still have a credit on my account and no refund. Poor customer service.
They are very inconsistent on trash pu they try to charge you when they miss multiple weeks of pu. Unfortunately on service provider for rural area.
Left another trash company because they were twice the price of AAA. I pay AAA the extra $3 to rent a bin, which was supposed to be dropped off before my first pickup. It was not, and I was instructed to place my trash in my driveway next …
If I could give them 0 starts I would. Customer service has been terrible to me. They still haven’t picked up their trash can when I canceled service back in December. And every time I called for questions they never cared about what I had to say.
AAA is getting a one star but I would give them ZERO stars. Apparently my trash can was broken and they were supposed to replace it. It’s been 4 weeks since I have had a trash can. I call them and they just say they don’t know when my can …
Absolutely the worst customer service I have ever dealt with. My trash pick-up was missed again. They told me that the driver missed my house and was going to come back by and get later that day. I called back and was told to bad it would …
We had them for a service for almost 4 months. In that time we had asked that they remove the previous tenants container, as it was there’s and we had our own. It’s still here after four months. I called pretty much every other week to ask …
Quite literally the worst trash service I have ever dealt with. They are very inconsistent with picking up the trash, but will never credit your account. On average we get our trash picked up 3 weeks out of 4 each month. They will not …
Do not use this company for residential trash/recycling.
After 6 weeks of them missing our trash cans and me calling twice a week (once before the trash day, and once after they missed it) I decided to cancel. The …
Terrible service, missed trash pickup way more often than many companies if not every time. Basically brushed off the fact they were too lazy to send someone back out to pick up trash they missed. They only seem to pick up recycling and skip trash. Would not recommend them to anyone!
This company is the worse! Do not hire them. We finally canceled after multiple delayed or missed trash pick up days and now it has been over 2 months and they trash cans are still sitting on our property. I am so sick of looking at them. …
You’ll want to read this….
Only getting one star so I could post a comment… AAA trash service is literal …
Multiple misses on pickup of recycling. Even when you pay for extra items to be picked up they don’t pick them up. It’s unfortunate that they are the only provider in the area. Consumers don’t have much of a choice to go anywhere else.
DO NOT USE THIS COMPANY!
I have no idea what has happened to AAA, but it has no business still operating. …
They missed us four weeks in a row. I called every week they missed us. Then they finally picked up and took our whole trash bin because they broke it. And now it’s been two weeks and I have not gotten a new one. I have called multiple …
Had AAA for less than a year after switching from Republic. We had no issues with the service, despite the negative google reviews, until July 2021. When recycle was not picked up for 4 weeks. I called a couple of times and got credit for …
Cancelling my service today. AAA has gone two weeks in a row with no recycling pickup. They simply dismiss their customers and their customers’ requests. When you ask them for a partial refund for not doing their job, the person on the …
I have never written a bad review for any company but I have never been so frustrated with a service that I pay for. This service took almost 4 months to deliver my trash container to my house when I first moved in and then missed picking …
I have been a customer since March 2008. Never had a problem. In the last 3 weeks twice my trash has not been picked up. Called the office and they said it will not pick up until the next week!! That is unacceptable. I asked to be credited …
I recently restarted service with this company which was a mistake. I paid for 2 months worth of service. They picked up my trash three times. They have missed it the last 4 weeks. I just called again to attempt to resolve this issue and …
ZERO stars!! Will miss picking up your trash for 3 weeks and then drive by your house and Deliberately miss the last pick up(since I canceled). Throws your recycling in the trash can (a service I pay EXTRA for). Only one nice Customer …
Paid for service. They don’t pick up 3 weeks. Told me to put it back in my house. Driver would be here next week. On the third trash day. I called. They said they driver was in the area still. But my trash still sits on my curb. Don’t waste your time with this company.
Service was never consistent and the office staff is rude and unprofessional. And they have an attitude once you’re trying to figure out why the service wasn’t picked up. Will be reporting this company for not fulfilling the services but …
DO NOT USE THIS TRASH SERVICE! I have been a loyal customer to AAA for years now and how I was treated today was the last straw, so I switched to Ted’s! We have had our trash not picked up (and recycling) many times, the rates have doubled …
We had them for years,
And they have gone down hill! Will never use them again. All of our Neighbors have switched to a company that will actually pick up your trash!
I’ve used AAA for 4yrs and this past year is when I’ve had issues. They never pickup the recycling. When I first started using AAA recycling was free, about a year later they started charging for it and the price of trash went up. Within 8 …
I had been super patient with this company. Been using AAA for over 8 years and 3 different homes. Thought it is just a coincedence. Unfortunately, Almost every month I have to call because they keep skipping my home 2-3 times a month.. …
Worst trash service. Believe the reviews. They just sent a notice saying they are going to raise their rates but failed to mention how much. They missed our trash pick up and then I found out they skipped several neighborhoods in the area. …
I honestly do not know how this company is still in business. I’m sure it’s going to go under eventually. No trash pick up today, I called and asked if they were just running late…..the lady apologized and said they didn’t have enough staff …
We’ve been a customer of AAA for 12 years! In the last month, they’ve missed 3 of the last 4 weekly pick up’s! And then, I get a letter in the mail yesterday saying their going to have a price increase! Today is Thursday, my normal …
Used AAA Trash service for 3.5 years and have always had issues. Recently they randomly stopped picking up recycling bins. I called and was told “they’ll be around to get it when they can”. I have an HOA that is screaming at me to put my …
Its after every holiday. They seem to dismiss trash pickup for that week. .our pickup was for Tuesday. Still sitting there. Looks so great 🙁
Absolutely terrible “service”. Routinely miss pick-up. Never answer calls. Yet conveniently always hike up their rates and you guessed it, never reimburse or discount when they mess up.
So nice to have a trash company that actually dumps my bin. Our last trash removal service would pick thru.. grab bags.. sometimes leave some. AAA just dumped the bin.. like a real service. Thankyou!
3 weeks of non pick up no response for return calls. Paid two months in advance.. horrible customer service. No effort to correct their error for no pick up
The worst company ever. Office personnel and management have no clue what’s going on and complicated a simple trash service. We just moved and they are the only trash service available at this time but we will be figuring out an …
Use to be in the old days when you paid for a service you got something in return. Not anymore. Out of the past 12 weeks they have picked up 6 times, 50 percent and they adjusted one invoice 7 dollars? And they raised their rates. When you …
Might be be one of the worst trash companies I’ve ever had. I can understand a missed pickup every now and then. But 3 of the first 5 weeks we’ve had them have been missed with no makeup. Absolutely dreadful.
This trash service is terrible. My wife and I have moved to Lee’s Lee’s Summit four weeks ago. We called and cancelled our trash service four weeks ago. We drove by the old house to see it for one final time and noticed that the trash cans …
Absolutely horrible company!!! Can’t get a trash bin, won’t give you a time frame of when you might have one and when you call and cancel in the beginning of the month they won’t give you back your money for unused services. FYI Blue Springs people Lies trash is cheaper and will get a trash bin to you next day.
We switched to Ted’s Trash service. So much better! We stopped our service with AAA in January, 2022 after using their service for many years because the company stopped picking up our recycling, which we were paying for. We did see …
We moved to a new house and transferred our service. For 2 and a half months, they told me that we were on the list to receive a trash cart. I called several times and all they said was that we were on the list but they couldn’t tell me …
I’ve been a customer for over 40 years. They continuously don’t pick up my trash. I called today to find out why. The person that answered the phone didn’t know why but more importantly didn’t care. I told her I was canceling my service. …
I had used this Trash Service since we purchased our home nearly 7 years ago. Very rarely had issues. I had to cancel because they missed our service for 3 weeks, would not answer their phones or emails. Then we received notice the pricing …
This week I was hit by a AAA trash truck on trash day (6/7/2016) in Grain Valley, MO and they have yet to call me back. I have filed a claim with my insurance company and need answers from AAA regarding this hit and run. I don’t deserve …
The service was good at first but now we have been missed 3 weeks in a row. Terrible service now. Have call 3 or 4 times this week and always said they will pick up our trash. We are going to teds on Monday. Date posted 4/22/22
85 days. It took them 85 days to pick up their cans. Cancelled 4/4, picked up 6/28. Only took many emails, calls, and letters. …
I used AAA for many years with no issue, and thought the bad reviews regarding missed pickups and bad customer service just random complaints. In the past year, I’ve found them to all be validated – missed pickups, price increases despite …
So from beginning it was my mistake thinking i had set up auto payments which complete fault on my end called and one person was giving me a total price i had to pay to get current which i did then after that i call and another person tells …
I cancelled my services in January 2019 and its mid April still haven’t picked up my containers. I call all the time the excuses i get are they are behind a gate which you can see in the pictures they are not or when they get enough to be …
I pay for service and they can’t seem to pick up my trash. This is the second week in a row that my trash was not picked up. And they have not picked up trash on other occasions as well. It’s not worth the high price.
Worst customer service imaginable. Called to report a missed pickup (my first pickup) was left on hold, and hung up on several times. When I asked for a supervisor or some kind of manager I was hung up on again. No cart even though I …
I have no choice but to use this company as it has a contract with the town of Lexington has a contract with them. I have to take my trash 30 minutes away to my friends house to drop in her dumpster because they keep missing my trash pick …
DO NOT USE THIS COMPANY! They never Completly empty the trash bin and even though they have “emptied it” for the past few months I have more and more trash piling up each week cause they are to lazy to just shake the trash bin when they …
I used AAA for 3 years never a single day they missed my trash all I saw was just 2 young men trying their best to do their job. Every time I called their office someone always picked up the phone.I wonder why all this negative reviews Thumbs up to all yours drivers.
I can’t even begin to explain how disappointing this service can be. There have been countless occasions where they drive straight passed our full trash and don’t pick it up.. we’ve been paying for a service that we don’t even receive. …
I have there service in lexington and they won’t pick up not even a half of a bag that you may have to set on the ground In front of the container. They spend more time rolling the container around the small bag just to leave the bag in …
For the second week on a row pur trash has not been picked up because it was “heavy.” Last week when we called to ask why our trash wasn’t picked up but our neighbor’s was, we were told they would it was “heavy” but they’d pick up double …
We selected this company for our household trash because they offered recycling. Recycling pickups were spotty at times pre Covid-19. For the last year, it has been horrid. I understand the job market situation, however, dragging out the …
We have used this trash service for 30+ years. We have always used our own trash bins without any problems. As of late (within the past 3 months) the service has become horrendous. Putting our trash out at the curb and wondering if it will …
I put trash out the night before each wk. In Sept trash was missed due to new driver at least that’s what I was told. And Nov for 2 wks in a row it was not picked up. Called was told supervisor don’t handle cust serv. I will not be using or …
The only reason I haven’t given this company 1 star is because my first year of service was fine. There have been a handful of failed pick ups; if your trash is forgotten they will not send a crew to come get it. They will let the trash build up until the next trash day. I will be canceling my service after December of 2022.
This business raised their prices for recycling because it cost them more to process it (was once free) That’s understandable with where the economy is and how expensive fuel, ect. Is. …
This is easily the WORST trash disposal service there is. I have not had my trash picked up in 5 weeks. I have called them 3 weeks in a row and and have been given 3 different excuses, anywhere from substitute drivers, glitches in the …
I’d honestly give them 0 stars if I could. We cancelled our service in May of 2022. At the time of this review it is the end of September and our trash can still has not been picked up. I have called them almost a dozen times at this point …
I would give zero stars if possible. Ironic this company is a waste management and their own business is garbage. After our trash wasn’t picked up the previous week, I called to ensure the trash would be picked up the day of, and they said …
Bought a house in August and a AAA trash can was left. I have called for 4 months and yesterday was told that they can’t give me any ETA on pickup and to take care of it myself if I want gone. So now I have to figure out how to break it up …
They missed my stop and there idea of rectifying the issue is to tell us that the best they can do us to pick up my trash next week. I informed them that having 2 weeks worth of trash sitting outside of my house is a conducive condition …
I would rate 0 if I could. Been using this company for years because changing trash services is a pain in the neck but they’ve done everything from jacking up my bill because I put 4 ceramic tiles in my trash, to refusing to take my trash …
3 weeks ago I had a breaker go bad unexpectedly and all my food went to waste all my meats and everything my trash company did not even give effort to put the bag in trash and left it. I called AAA to see if I could get help with the heavy …
Upon moving to Independence just over a year ago, I chose AAA specifically because they collected recycling. About a month ago I caught them dumping my recycling in with the garbage. According to the trash collector, it had been going on …
Drivers are good, customer service is non existent. They don’t answer the phone or return calls. Last time I needed to talk to them I eventually took the time to make a 40 min drive each way to their office. Called 10 times about a bill …
Honestly the worst service. Multiple times of missed services. When we called the customer service number to report the missed services we were told that the driver marked us as picked up and there was nothing they could do. They would also …
The worst trash service you can possibly use. Every week I have to call and find out if they’re coming to pick up the trash. Every week I get told they will put a work order in and someone will be out to get the trash the following week. …
Like many others I tried to be patient with this company. However, three weeks after canceling services (due to lack of pickups) they still haven’t retrieved their bins. Maybe even fewer customers will aid them in actually being able to do …
Austin & Zach were amazing last week!! I’m in a new neighborhood development & never had an issue with this company like the others have below. It was misting the night before trash day & I didn’t want to put my boxes out to get wet. They …
I cancelled in January due to poor quality service (not picking up) and I did receive a refund for the next month of February at my request. It took several weeks but I did receive a refund for the month of February after I cancelled, Jan …
We had this trash company before we moved and they were pretty good. We moved and thought we would use their service again. That was a mistake…. They missed our trash once and came and picked up now it has been 2 WEEKS THEY HAVE NOT PICKED …
Driver drove right by house after picking up the neighbors trash. I called immediately to inform the office of the miss. They said someone would be back out to pick up. At 4 pm I followed up because my trash was still curbside. They …
I have tried to be patient with this company, but after many failed pickups, I cancelled my service. This was over three weeks ago and they have yet to pick up the bin. I have called several times asking about when it would be picked up and …