AAA offers 24-hour emergency road service, plus travel and insurance services. AAA members also receive exclusive discounts that can add up to more than their membership dues. See more
Read More| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | 9AM to 2PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
1130 N Nimitz Hwy Ste 170, Honolulu, HI 96817
(Translated by Google) The indoor staff are very friendly and do their best.
(Original) …
Excellent, efficient , professional, and friendly service
Good service
The best around
Nice helpful people
Love AAA….
Expensive
Fast and friendly
helpful
Couldn’t get any help
Good chicken nuggets
Saved my dumb a$$.
Triple A, what can I say?
Friendly and understanding staff
Travel and insurance on your adventures
They are awesome
Great reliable service
Couldn’t live without AAA
Nice place to go to great working people
Parking and access complicated.
Fast and great service.
Very helpful, pleasant staff.
Excellent
Good customer service
A necessary service, there when you need it.
Great rates! True aloha!
Always ready to help
Great customer service.
Knowledgeable, professional and very helpful.
I like there serves they so nice
Friendly thank you Warren for all your help during this time
Very prompt and professional service! Thank you!
Went to get documents “Notarized” and renew membership.
Great service and quick response.
Efficient service both on phone and at truck
Called AAA over 4 hours ago. Still waiting for help.
Great service & great help.
Great service and friendly people.
If you are looking to get an international license…..20 minutes in and out!!
Never have had a bad experience! Great rates!
Lima from O’Sungs came quickly, was friendly, knowledgeable and quick!
AAA all the way! Need road maps? AAA members get them free.
Lied to us. Kept us waiting for help that took more than 2 hours to arrive.
Excellent. Caring, and Professional All The Way!
Convenient parking and I didn’t have wait long to be helped. 👍🏽🤙🏽 …
Got my international driving permit quickly.
Noone came, waited all night to morning. Very unprofessional!
Friendly staff, not that busy, fast service
Great service and excellent people aloha Billy B&C towing Hawaii
Young kids with no guidence….terrible!!
I have used AAA before….no problem! This time was a joke!
Perfect! Got a gift membership for my daughter, with no worries.
Typical great AAA service but the parking situation is crazy.
Great customer service and insurance. Prices are higher for same coverage
Short wait. Courteous, and thorough with percise action.
People are great. Tami, your awesome
Quick and easy process to add same day auto policy. Thanks Jessica!
This AAA office has full of Angels. Great service!!
Good insurance, roadside assistance, helpful friendly agents.. free maps.. vacations and cruises.. membership discounts
I can’t believe they don’t have a travel store
FirstAAA I have ever been at w/o one!
Other than that fine
Staff were amazing.
Mina is amazing, helped get my international drivers license and the process was so smooth and fast
Great over the phone service. Helped look up my policy from previous location.
Been with triple A for over ten years.
💯 % satisfied ! …
The travel agents and staff are friendly and eager to help. They also have preferred partners where they can get you special prices.
Kahau is the best travel agent ever
Awesome help when in sure need well worth it.if you’re not a member yet ,don’t wait!! Join now!
I had super unprofessional service.
Try to update my mailing address and make a payment. Her voice so rude. By the way I didn’t ask her name. I want to report its today around 2 pm.
Great people to work with . Our agent has been Fantastic !!!
Premiere services rule with AAA on the big island of Hawaii.
Many times a 100 mile tow allowance could be necessary.
Arrived without a long wait and was fast at addressing car issues.
Great service!! I would avoid using Hertz for your car rental. AAA should look for another rental company.
Got my international drivers license here. Best to go at opening time to avoid waiting.
Anna was amazing when we walked in! Got our policy all set up no muss no fuss!!
I absolutely LOVE my AAA membership. I have only used it to unlock my doors and the peace of mind is priceless.
Saves you a lot of on towing just hooking up will cost you more than the anual fee, I tr a nice insurance to get your car towed just in case it breaks down
I’ve always received amazing service from AAA Hawaii in my most urgent times of need. I can’t recommend them highly enough!
Great customer service! Helpful and courteous staff.
Quick, great service from AAA and their Osung towing company. They were even able to accommodate my children in the spacious tow truck.
Got the protection needed to keep ourselves safe out on the road. Our rep made sure we understood everything and left with us no doubt that we chose the right insurance for our cars.
Great service on claims and towing services. Competitive auto and renters insurance rates.
I.went back to them because o
My other insurance take way my towing coving
We called the Honolulu office this past week for some information. The costumer service rep wasn’t very pleasant over the phone. We’ve been customers with AAA for many years.
Fast and friendly service for IDP that I needed before heading off to the flip side
Friendly and courteous. Covid cautious. One customer at a time allowed inside. Must do a phone screen to be let in. Fast and efficient.
Mahalo AAA , saved me again . The tow service driver was on time and very friendly. Delivered my vehicle to Auto Care Center Hawaii right at the appointed time. Thanx again AAA & Silva’s Towing .
Scotty helped me by installing a new battery. He took the time needed a did a thorough job. He was kind and we had a good conversation while he installed the battery.
Always friendly and helpful. I go here for international drivers license.
I waited 3 hours + for a tow truck. Still waiting at 11:00pm ..AAA said they were busy & only 1 towing company that provides services for the whole Island..
Aloha,
On Friday May 20,2016 we were in a car accident in the morning! We requested a tow and we had a friendly, guy named Matt Napoleon that came to our assistance! …
The service was fantastic and the guy new what he was doing, it just took them forever to get to us which I suppose is island time mixed with island traffic.
Had to get a rental car due to a medical emergency. This office worked hard to get me what I needed and save me as much as they could. They were very helpful and friendly.
Fast. Easy. Amazing. Please don’t close.
Be careful when buying the battery replacement service. Somehow the purchase doesn’t show up when you need to replace a bad battery. Paying double $ for a battery is a rip off.
I sent them my International Drivers Permit from Guam. Their receptionist was able to answer all questions for me and made the process really easy. Had my IDP back in 2 weeks.
My son called AAA at 10:20pm for a tow and it is now 1:08am after I make 2 calls to AAA to get an answer_why is it taking soo long??? The response was they had to reroute and there’s only 2 stations available??? This is a Ridiculous and …
They take care of me when i need a tie and provide me with maps. Holy was very heloful and friendly.
The phone number leads to a completely automated service. You cannot get in touch with a person without knowing specific extensions. All the information left on the automated system can be found online. Don’t you think that maybe if I …
I’ve been with AAA for 22 years. Never had any problems. Just planned a trip from Honolulu Hawaii to Emporia & Richmond Virginia & to Danbury Connecticut. Taking a vacation for a month. The person that planned my trip for me was very very nice and professional. Can’t wait to go back to plan my next trip to Hongkong. Thank You AAA.
The good folks if AAA have been with me from Colorado to Hawaii and been my insurance provider as well I dont know how they grade Insurace Companies, but I can tell you AAA has never let me down through ice storms, thru hurricanes, being run off the road and accidents. I truly recommend the AAA folks on Nimitz!
In addition to the terrific travel assistance, AAA Hawaii has the best notary service in town. Holly has been providing exceptional customer service with multiple documents for us.
They answered all our questions and provided maps. Friendly knowledgeable staff. If you need to know how to get around, stop in here and tell them Joe sent you. They will say Joe who. . . That’s me.😁 …
Nice office, friendly staff, fast and easy service. Successfully obtained an international driving permit in 10 minutes. Mahalo to the amazing lady that assisted me!!!
I had to do a complicated road trip in the mainland and Andrea Montes-Seril did an OUTSTANDING job in preparing a Trip Tix for me. She was very professional, offer great recommendations and easy to work with. She is an asset to the Honolulu AAA Office.
I’ve made multiple requests to be removed from their mailing list, the junk mail stops for a while and starts again. I spent 21 minutes on hold today trying to get removed again and the person hung up on me. Rude! For the record, I’m on the …
If I could rate 1 star I would simply because they use 808 towing in Maui. I have never had such horrible customer service as I did from 808 towing!
Great place to get your international drivers license.
My boy friend Jason recently used our AAA service to have his older Lexus towed to s service station. The service station told him his car was done and the engine was messed up. It tow truck driver encouraged him to use a product called …
Craig K.
My car battery died. I call AAA and someone came to my house within an hour. Everything went good he checked my charging system replaced the battery. Excellent service.
On big island hours and sometimes, hours and hours and hours. Out of 4 service calls two were acceptable service times of less than 2 hours. One other was hours and hours. The 4th never came after 6hrs. Update The service times have gotten better recently
Great customer service and very clean inside
AAA Tech was very nice and helpful. He took great care in making sure that my car would not get damaged in the process.
I’ve been a triple A member for many years. I also have a roadside assistance aside from my car insurance and I pay over $260 a year separate from my car insurance. But some triple A customer service people dont treat their membergood and dont give good services. I may change my car insurance pretty soon.
Needed a service call and was told I would have someone in 45 minutes. At 1 hour I called again and was told an additional hour and a driver would call. At 2 hrs we left our emergency spot and cancelled service. Got a call from the driver …
The service has been quick every time I’ve needed them. I’ve called them for dead batteries and flat tires over the last two years and always had speedy service. The travel discounts have saved me $100s of dollars over the years as well. Totally worth the membership fees.
Somewhat efficient. A busy, cluttered space with people waiting to get help and people working to get people the help they need. Staff is friendly and tries to be helpful. AAA offers a lot of travel services as well as auto services. I …
I’ve been a AAA membership for 11 years and never had a problem with them. I never really needed much, but they picked up the phone when I called. I moved to Hawaii and called 3x during daytime hours (to renew my membership) and no one …
6+ hours wait n still no tow truck..starter died call at7pm n now it’s 12am AAA SAID AT 7pm a tow truck will b their In 1hr, called back at 8pm guess what we have to wait another hour, called at 9 then same bs driver will be their at 10, …
Wonderful service.
There was no waiting and the notary was extremely polite and helpful.
We had two documents notarized in less than 10 minutes.
Parking was just outside the door.
My 2016 Tacoma’s battery died and Monroe from AAA arrived that morning at my residence and conducted the diagnostics. He was very friendly, courteous, and professional. The battery needed to be changed out and he advised me about double …
Everyone went beyond my expectations. Thank you Marjorie for your excellent interpersonal communication skills. You went out of your way to get me insured.
NEVER USE this dishonest RIP-OFF company AAA but always try to use your insurance or a private tow company because the service is horrible. Here’s why, I called AAA and ASKED the customer service representative, “If I paid for membership …
Easy access and no waiting. Renewed my membership in lass than 5 mins.
Great service!
Read to the end: First of I’m not insured with AAA but I had an incident with a driver that does. That was back in June or July, can’t even recall since it’s mid October and nothing has been done. He bumped my car in a parking lot and we …
My friend’s car wouldn’t start when she was trying to leave my house this morning. We called AAA and they sent someone out right away. We were initially quoted a 90 minute wait when we were on the phone with the mainland customer service …
Signed up for insurance from AAA not too long and the service was great and very helpful! Staff fought to make sure I had the best rates possible coming off from my previous insurance. They went far beyond what I expected. Highly Recommend them to anyone looking for auto insurance or any of the AAA services.
My family and I have had a membership with AAA for 15 years for our 3 cars. I am so grateful and extremely satisfied with their service. We have called them many times When I’ve run out of gas, battery died, or locked keys in the car. When …
AAA is the best!!! Never had a bad experience!
Car wouldn’t start and suspected a dead battery. They came within 30 minutes …
I’ve always loved AAA. Surprisingly enough they have really reasonable rates. And their roadside assistance is great and takes so much pressure off of you in case something goes wrong you’re covered
Go see Steven Ly or Lani at the Nimitz Hwy. AAA office near Best Buy and in 25 minutes time your car insurance is renewed you can also opt to get renters insurance with a bundle type of deal and end up saving money in the end, not to mention $120 per year for Roadside Assistance coverage.
Tow truck driver had to speak with supervisor in order to get expedited for my tow. Person on the phone had me on hold for way too long and then was never able to expedite the tow.
808 Towing is outstanding! Excellent communication from there dispatch office, detailed and considerate of our safety and confirmation of Technicians arrival time. It’s such a relief when you know you’re being rescued by the best! My wife …
Staff where NOT knowledgeable about there products. I sent a PLUS card with an incorrect number printed on the card!! No one knows how to fix and the first customer service rep said she would send a new cards and email me a printable card …
After a 14 hr flight to Oahu.,we rented a car from Enterprise. We had a 1 hour ride to our Air BNB. After unpacking we were hungry and tired want and a early dinner. Upon going to car we had a flat tire. We called Enterprise,waited 1 12 hrs …
Great service and wonderful staff. We went for an IDP and took about 15min
Jessica forni is the best agent here friendly and helpful always a pleasure to have her help me
I have been with AAA over 30 years and would never ever consider hitting the road without them. The services that they provide, towing if your car has mechanical problems, flat tires, overheating, dead batteries and almost any situation …
Today I was caught in a snag, I was working and had to be at my next appointment but my battery had died. I called triple A and within the hour they sent out Garret who gave me a charge and told me exactly what the problem was. I ended up …
AAA auto insurance, homeowners or rental insurance, and emergency road service is unbeatable when you consider their EXCELLENT customer service and discounts. Been with AAA for over 40 years. They are the BEST!!!
Needed help with a complicated itinerary for a vacation. Kehau quickly, correctly, and competently showed how simple my problems were in the hands of a great travel professional. How refreshing and reassuring it was to encounter such great service from a very nice person. She’s a keeper!
You’ll find the friendliest, helpful and knowledgeable people at the AAA. We’ve been members for 30 years – worth every penny. Still waiting for an insurance quote from them – it’s been about 3 weeks. …
Went in for International Drivers License and my wife and I were out with licenses in hand in less than 20 minutes. Super friendly staff and very accommodating. Even helped us get set up with a travel agent who could talk us through travel insurance.
Highly recommended.
This office has been a lifeline for my very well traveled cousin for years (& Triple AAA in general.before that.) …
Super helpful and friendly staff! Tiffiny helped me get a bunch of maps for our upcoming road trip! Office is surprisingly large with lots of agents, and beautiful travel BOOKS for sale, including for kids! Marked AAA Parking immediately …
Called for tow truck requesting for flatbed do to the weight of my hummer at 3:15pm and a regular truck comes at 4:30pm,driver says its to heavy for him and he call to let them know that a flatbed is needed. Sat there checking my text and …
My family and I have been a AAA members for a total of 71 years, and let me say right away that it has been a horrible recent experience with AAA. …
I am moving from TX to HI and our AAA Hawaii agent Steven Ly has provided us with an OUTSTANDING level of service. He provides top tier professional services through AAA Hawaii. He has excellent follow through, planning, communication, …
Bad battery they installed; waited for hours.
Tow truck showed up jumped car tested and charging system ok; battery bad and refused to replace battery because part of the positive terminal had some surface …
I went to the triple A on Nimitz to get an international drivers license. Called to see if I could get an appointment and left a message. Someone actually called me back and had me come in day of. Holly was my associate and she was beyond …
AAA plus member for 48 years. Call for a tow at 8am. They say 10 to 11. No worries I say I’ll wait. 1045 comes around and no word so I call back. New update time is 6pm. They suggest I keep waiting. I ask to find another tow company, and …
Bought a house in Hawaii but didn’t move immediately. They mailed a letter to my physical address in Hawaii telling me my insurance was expiring due to the material on my roof – my insurance lapsed and now other insurance companies are …
I was just about to drop AAA for car insurance. Long story short my card expired that card was linked to auto pay so my insurance was not getting paid I never received a latter about cancellation. I opened the app and it said no insurance I …
I called AAA for a travel money pouch. I know they sold them years ago. I wasn’t sure if they still did. The young lady who answered the phone answered quickly and professionally. She knew the product I was speaking of and acknowledged that …