Not greeted very politely. Not allowed to sit on their comfy leather couches, even though we are members, because we were not doing AAA business that day. (There was no one sitting on the couches)
The front desk staff were snarky and rude, and speaking on behalf of the MVD and advertising their products along with what the MVD provides. The office seems disorganized as far as knowing what’s going on.
AAA is our travel partner and peace of mind provider. We use AAA maps, travel services and roadside assistance. Our home, cars, and RV are insured through AAA. Customer service both at our local office and through AAA nationwide customer service is superb.
Shocked to find we lost our office AAA in great Falls… so best help to be able to connect to Helena office with best service !! Thank you so much for such pleasant day service!! Luv it!!
Arrived for my drivers license appointment – was called back as soon as I had filled out my paperwork. Didn’t have to wait. Was in and out within 20ish minutes. Everyone working was wearing masks.
Ranatta. I wish I could just leave that one name but then you wouldn’t understand how spectacularly helpful she was 🤩
She explained everything thoroughly and there was no gimmicks. She didn’t try to …
Very friendly. The drivers registration is now located at Mountain West. Kind of hard to find at first. Our GPS kept sending us down the wrong street. Lol.
When we arrived, they had a lady and gentleman that were welcoming every guest …
I re-upped my policy and spoke with a delightful woman named Renada. Excellent service and a painless phone call was all it took to get me on the road again. 5 stars. Top notch. If you call AAA in Helena, ask for Renada!
Told me my social security number was wrong even tho I was looking at a picture of my tax returns and ssc. Rude and didn’t even take time to check the system after a 2 1/2 hour drive there. Send me out because your system is wrong? K cool. …
Why does it say your helping dmv services when you don’t? Lady yesterday told me everyone was at lunch and then told us no one can help me with a renewal ,she was gabbing to a co worker when I got in there and no body was doing anything to …
Today, I had immediate service and a highly professional experience with Kim when I renewed my MT. driver’s license and joined the AAA Helena Branch.
Communication was respectful, clear & totally positive. I was not rushed …
So far throughout my entire life from childhood until my current age, my grandparents, parents, siblings, and now myself and my family. We have never experienced anything but pure reliability, honesty, and excellence from the people in the …
wasgoodtravisisgreat
Solved my problem
Great Service
Great friendly service
Friendly people and good service
Customer service was excellent
Very helpful and fast.
Driver Services was very helpful.
They’re slow and they need to work on having more employees
Quickly took care of my business in a friendly manner.
Not handicapped accessible. Ramp, parking and doorways are not acceptable
Don’t know haven’t finished dealing with AAA yet….
Very nice for a dmv office; great staff!
Very helpful, shout out to Katie who was exceptional. Thank you!
Nobody has called me back yet about my request
Kathy Johnson is very knowledgeable and helpful.
My go to place for booking vacations
Excellent! Thank you!
Great staff very helpful and polite.
Did well helping me but couldn’t save me any money.
Highly recommend AAA. Great staff, always proficient and professional. The best part is the $$ saved on all of our insurance needs!
Good place to see what your auto insurance quote is…but it would be a nice if the waiting didn’t take so long, I almost walked out
Really helpful and we appreciated great service. Thank you!
Great service. Called Ranatta and she got me taken care of for renters and auto.
Remember:
Membership.
Insurance. …
Lovley place full of verry kind and helpful people , who can answer any of ur travel needs , auto insurance, or just general insurance questions
Have been with AAA for 45 years and have everything good to say about them as well as the tow companies they use to provide the roadside assistance.
Cindy is one of the best insurance reps. AAA MountainWest has. Cindy will go above and beyond to help with any issues you may have.
Great staff, very friendly and effecient at what they do. In the DMV section anyway. Haven’t used AAA.
Kathy is a very amazing person. Very user friendly. Top notch customer service. She is definitely an asset to this business. Thank you.
Not greeted very politely. Not allowed to sit on their comfy leather couches, even though we are members, because we were not doing AAA business that day. (There was no one sitting on the couches)
The front desk staff were snarky and rude, and speaking on behalf of the MVD and advertising their products along with what the MVD provides. The office seems disorganized as far as knowing what’s going on.
AAA is our travel partner and peace of mind provider. We use AAA maps, travel services and roadside assistance. Our home, cars, and RV are insured through AAA. Customer service both at our local office and through AAA nationwide customer service is superb.
Easy to find and plenty of parking. Shares a building with the DMV; AAA is to the left as you enter the front doors. I was in and out in minutes.
Shocked to find we lost our office AAA in great Falls… so best help to be able to connect to Helena office with best service !! Thank you so much for such pleasant day service!! Luv it!!
Sucked large line up way under staffed
Arrived for my drivers license appointment – was called back as soon as I had filled out my paperwork. Didn’t have to wait. Was in and out within 20ish minutes. Everyone working was wearing masks.
Ranatta. I wish I could just leave that one name but then you wouldn’t understand how spectacularly helpful she was 🤩
She explained everything thoroughly and there was no gimmicks. She didn’t try to …
Very friendly. The drivers registration is now located at Mountain West. Kind of hard to find at first. Our GPS kept sending us down the wrong street. Lol.
When we arrived, they had a lady and gentleman that were welcoming every guest …
I re-upped my policy and spoke with a delightful woman named Renada. Excellent service and a painless phone call was all it took to get me on the road again. 5 stars. Top notch. If you call AAA in Helena, ask for Renada!
Told me my social security number was wrong even tho I was looking at a picture of my tax returns and ssc. Rude and didn’t even take time to check the system after a 2 1/2 hour drive there. Send me out because your system is wrong? K cool. …
AAA west has absolutely the best customer service. Full stop
Just got of the phone with ellen or hellen or whatever, do not do buisness here so beyone rude the second she answered.
Why does it say your helping dmv services when you don’t? Lady yesterday told me everyone was at lunch and then told us no one can help me with a renewal ,she was gabbing to a co worker when I got in there and no body was doing anything to …
Today, I had immediate service and a highly professional experience with Kim when I renewed my MT. driver’s license and joined the AAA Helena Branch.
Communication was respectful, clear & totally positive. I was not rushed …
Wow! Friendly, fast, and efficient. Took me as a walk-in for DL work when MVD was booked out, for a nominal fee. Super convenient.
Called about a claim, was taken care of by a very great person with amazing customer service skills. Thanks for the great experience. Jim Martinez
So far throughout my entire life from childhood until my current age, my grandparents, parents, siblings, and now myself and my family. We have never experienced anything but pure reliability, honesty, and excellence from the people in the …