Even though it says open until 5, I was just told they take their last customer a 4:15 and it was 4:35 with no customers waiting. It would have been nice to know.
If you like waiting on hold forever, so long you give up and call another insurance company; or you like having the buck passed, call this place. I called Fullerton AAA and it got fixed right away.
Poorest service they are nothing but lazy thieves this is the worst insurance in the united states please do your research before you go to this company im even going to take them to court
Worst experience first time in AAA location
The manager Paul is very rude
I wanted to renew the car registration of my son car but he was adamant that …
Make sure you save all of your paper work and do your own follow ups to obtain a better service because they will forget to find your best solution to your issues.
Largest AAA building I’ve ever seen. Great customer service, plus they offer a lot of services. There is even a garage to have inspections and other work done.
Customer service sucks! I had to talk to 4 different people, one in office on 3 separate occasions to resolve an issue that caused me to incur two late changes.l!!!
smog check at this location takes it`s last customer at 4:15 P.M.( FYI) I did`nt even get any service and everyone was very nice helpful .looking forward to going back
Since JOINING The AAA of Southern California I’ve had a GREAT EXPERIENCE FOR ME AND MY FAMILY , I would RECOMMEND AAA FOR EVERY DRIVER IN CALIFORNIA 😁 …
Working there was the horror of my life. They are mean and nasty. It’s all about the groups and the lying. I hated that place so much that I was thinking about hurting my manager. Thank God I didn’t !Beware
Service its great walk in there treated with respect,they show alot of appreciation and value their members. Im honor to be part of aaa. Service its fast
The staff is slow you wait a long time for simple services especially when it isnt crowded. The Security staff was very unprofessional spent more time talking on the cellphones that watching the entrance.
I had a really bad experience. The notary woman has me bring my own paperwork to be notarized just to cross off half of the sheet and then pulled out her own. So why was i sent out to get my own if it wasn’t used. And to make it worst, she …
Terrible service. The receptionist told me to wait 30 minutes to buy two Universal Studio daily passes. It’s totally rediculous! After I waited for 20 minutes, the receptionist told me to wait another 20 minutes. I will spread the word to …
Place is like a training ground for useless DMV workers. The most unhelpful people. Couldn’t have been lazier or had a more lackluster attitude. What a joke- sorry for trying to utilize the service I pay for monthly.
AAA is absolutely amazing. Everyone is so helpful and informative. They do their best to give the best service possible. They make you feel comfortable. Thank you, AAA! I am happy to be a member.
Main headquarters. Nice big lot, nice landscaping, nice security, nice huge interior. Great customer service 👍. I love triple a one of the greatest institutios in America. Proud member for 11yrs. …
Great visit. Love the premium customer service, and high level DMV expertise. Love this location, parking entrance is mid block, interior large courtyard parking provided. Excellent for USC students.
These AAA guys are swindlers. I defrauded me with a 6 dollar transaction just for using my credit card to buy a battery. Bunch of blood sucking vampires. I cancelled my membership as a results. Zero stars.
Don’t use there travel especially now for anything my flight was canceled they made me call the airline personally airlines refunded me part of my payment they received the other part needed to come from AAA called 3 times each time …
Aaa client hit my car the guy lied to them and said I hit his car and the adjuster believe him and he totally lied and the accident was his fault and they are not going to pay for my damages they will not get away with this. If u have an …
I called here a couple of days ago for my Mom. She needed 2 go 2 a nearby location and find out if they were open.The young man that took my call was very helpful and said “Yes, We are open from 9am-5pm. Monday- Friday. ( It depends also on the location. )
👎 Long wait times and poor service. I expect more out of AAA but maybe it’s a different division from their east coast counterparts. Would not recommend their notary service…but on the plus side their A/C is cold while you wait. …
So I recently got AAA insurance for my vehicles solely based on an economic decision because State Farm was about $30 more a month for the same coverage. Now I’m pretty conflicted because I’m considering canceling with this extra $30 …
This was great 👌🏼, they help me to get the new sticker and the new registration really fast, of course I brought all the required documents, thanks a lot, blessings! …
The receptionist was rude and not able to help me locate the claims adjuster as I didn’t have a telephone number for him. That was ridiculous, you would think that this guy would make an effort to locate the person and help me and …
Great service, very timely. The driver went out of his way to help me and allowed me to stop at the metro station on the way to the mechanic to load my metro card with enough fare for me to get home after delivering my car to the mechanic.
Poor service quality, don’t waste your time, workers prefer do nothing. Needed to do an insurance for my car, called them at midday, they told me to wait for their worker to call me back and he did it, by the end of the day and asked to …
Never had a problem there and staff is very helpful. Great to be able to get your tags or new plates on the spot. Can be very crowded at times but much better then a road trip to the DMV.
Worth the membership! Insurance agents are nice. Staff processes fast for auto registration, and convenient smog check location on site. No credit cards accepted for registration related transactions, check or cash only.
If I could give this place A minus I would only because of the EXTREMELY rude “gentleman ” at the very first desk you come to. The man who waited on me eventually was great. The first person that a client interacts is very important in customer service relations. I give him a “F -“
I have been checking 22mins ready. No one call my name. As I’m a Premier Member, I won’t expect that long. The best part I saw people walking and they was except at the counter. I really… upset n not fair. …
I’m not sure which aspect is my favorite: the meticulously manicured grounds, the amazing convenience, or the wonderfully helpful and friendly staff. It’s definitely a close race. If you don’t benefit from their services, at least do …
I first got my AAA insurance July 2015. After 4 years of service AAA denied my renewal because of some tickets and accident I had in 2018. I don’t fault them that my driving record is on me but to be denied after 4 years kind of sucks. …
Getting your tag here is a Wonder. Going to DMV is a horror and so coming to this beautiful place to get your tags makes all the difference in the world. Unfortunately the services at AAA gives you for roadside assistance are cheaper when …
Great fast service. Accidentally locked myself out of my car, quick phone call with a polite rep. Friendly technician was there within 30 minutes. Fantastic service.
Come prepared, bc get this…. they only accept CASH, CHECK or CREDIT. They will NOT accept DEBIT. Idk if this is the case for all locations, but it is for this one. Oh and the nearest ATM is a BofA bank half block to the right, or 711 1 …
Great customer service…jovonah ..in the usc branch…after having so many problems thru the phone ..with customer service…jovonah came thru. Thank u so much 👍keep up the great work.. …
I was given supreme service by My new agent ! Ms.Regina Morris I give her (5stars) for her knowledge Of her job!
Thanks So Much for your Help and patience with disabled and older customers. Thanks again.
Thank you AAA team. Your professionalism, your patience, the quality of your customer service. Is excellent. I’m am truly honored to now be apart of your membership team. Thank you again.
Historic Los Angeles building to start. They handle my family’s auto registration / DMV needs, travel service close to home. Offices all over. Great service.
Helpful and quick service! Beautifil grounds. Because of my work schedule, both days I was there about 10 minutes before they closed and they didn’t turn me away. They also offered suggestions and options to help me make informed decisions about my car registration and insurance etc. I truly appreciated all of the above.
With this Pandemian any places you has to make a line in order to be attended. This time I expend 20 minutos to make my DMV change of ownership, then I ask to add my new car to my insurance and this was quickly. All the personal was …
Given the terrible attitude and customer service from both staff members I encountered, I may as well have gone to the DMV. I think it would have been MORE pleasant than going to this AAA office. It’s already stressful enough dealing with …
We’ve been members since the ‘90’s. The Staff runs The AAA as expected with courtesy and smiles. The building is gorgeous. Everything to keep you safe, is their goal.
Had my license plate stolen a few days ago. Obviously the entire ordeal is a headache. Especially now with covid 19, I was not looking forward to going to the DMV. Lucky for me I recalled that AAA has DMV service. In less than an hour, with …
I specifically told them to charge my card only one time don’t do it next year..They charged me again the following year….I changed cards they couldn’t get a simple request right.Also they kept wanting me to sign up for their insurance..I told them no .they kept trying to push it on me.
After dealing with the DMV, I was really happy 😊 AAA is back to servicing our DMV Needs. They went out of their way during this Pandemic to make the service a pleasant experience. Most of the people I knew years ago at this location have retired but the new group of Employees are trying really hard to fill their 👞 shoes! …
I went to pay my brothers bill yesterday and they charge interest on monthly payments for car insurance so I was disappointed tho my brother was aware or it, he is in a Nursing home and suffering with Parkinsons and nearly can drive his car, they should be more considered of the elderly sick with this uncurable disease. WOW SAD.😢😥😰😓😭 …
I think the little girl that “helped” me was having a REALLY bad day!!
I missed the smile and friendliness. Even through a mask it’d be easy to see friendliness and willingness to help!
I hope she finds a job she really loves soon!!
Service with a smile. So much more than you get at the DMV. I was in and out in 15 minutes to register my vehicle. I never thought that would ever happen after spending an entire day doing the same thing at the DMV.
This is a really big AAA office. Due to the current COVID 19 situation, there was a long line waiting outside and they only let a limited amount of people in at one time. They’re open for DMV services, membership and insurance payments. There is off street parking. The employees are helpful and friendly.
I got my license plate decal there faster there than at the DMV. Real good customer service which lead me to open get other insurances. I will always brag about great customer services.
The worst possible help you can get I called them yesterday because I got locked out of my car I have 4 kids I was in a dangerous place and yet did never come To help me one day after I came back to the same place and called them again and …
Employees are just walking around talking to each other. People are waiting to be served. The worst part, its not full and they take their time. Hope it doesnt become like all the DMVs. Thanks
My recent experience was one of the best that I have had in dealing with AAA. I give the 5 star rating to Melissa Martinez, not because she shares my last name but because she worked on making sure that all of my insurance and vehicle needs …
I would give the people that work in this location negative stars if I could. They need to be sued! This AAA location is the worst. Someone who is a AAA insurance member was involved in a car accident with another person who was driving my …
amaze for the great service I receive from Giovanni, love his attitude, He make me feel really welcome, and really understood what I was looking for. I was able add some extras to my insurance and he walk me thru the whole process, really easy person to deal with. First time at this Office, excellent!
Cannot say enough
Was here to do my DMV registration, the first time the (male)staff made huge mistake and because of his mistake had to visit the place for the second time, …
First time going to this office, was a very good experience. Due to Covid, a customer rep greets and prescreens you outside. The wait was not too long. I was only there to renew my registration. Another customer rep took my documents and payment and returned within minutes with my registration tags and change. And I was on my way.
negative stars, our house was robbed, they will not cover our items. I feel big insurance works as hard as they can to pay as little or nothing on claims. shame on you AAA.
That’s is my very favorite place to do all what concerns to my little Chevy Tracker! from license plate, registration, insurance, travel issues and elses! I loved! the location it’s great the building it’s so Historical, they do a great to …
I don’t know why they still have this discriminative person working for Customers at DMV service. A Black Lady at the DMV service was so rude and cruel, I am thinking about Suing them….
Not necessarily this location is horrible, but the actual AAA service (or lack there of) is what irritates me. It used to be great, tows would take 20 minutes. Then all of a sudden it was a minimum 1-2 hour wait ! Once it took 5 hours …
I came into AAA for a lost registration, and come to find out it was suspended for no insurance which I called back in November 2021 to add on and the representative that I spoke with said it was added but it wasn’t added. Then I called …
The truck driver ledt me stranded wouldn’t waot for me to get money transferred to get towed home. The office who i complained to saying i was dying of dehydration didnt care and hung up on me after redirecting me to 3 different people who …
Nice open space. Several exhibits to see. Parking and building is enclosed within high walls so kinda feels like you’re somewhere else and not within heart of LA. Good services. I give 1 less star because telephone service was horrible. Each time someone would give me a “direct line” but it all funnels to automated line.
They left me out here in the hot sun because my mother was at work in another county and im not under her plan, i used to have triple a for my last car and i barely got this one which is ehy i had to go through her, ive been dehydrated …
I came in to check on my plates to see the statues because it had been a while since I ordered them. she seemed limited to wanting to really help me. I had to talk to a supervisor who did ease my concern. The supervisor explained to me how it works. Now, I’m ready if I need to go again and check.
Stranded for 4 hours and they still cant find me a tow. I’m literally stuck on side narrow street causing a traffic jam and they still made me wait 4 hours so far!
We love this AAA office. They make all the hard stuff easy: car insurance, VIN verification, car registration, drivers license renewal (unless you need to retake the driving test), smog certification, they can at least help with title …
Ever heard the term, “false advertising?” AAA=”HIPE”! There’s NO “gift” for a quote! They’re OUT! They’re always out. Ads, “save you $ over other companies?”…they don’t…PURE HIPE! No integrity left! …
definitely not recommend this company. The claim department never have people will take your call. when you cancel your policy, you need to call several times to ask return the money and it may takes about over a month,
Christina has a terrible disposition and demeanor. She is clearly miserable so she talks really fast, making it hard to understand her. Then when she explains, her impatience really gets to shine. How unpleasant. …
Very poor customer service interaction. Membership and policy obtained and then we cancelled within 24 hours. Found policy MUCH cheaper elsewhere. Have been back and forth trying to get a refund of prepaid premium and membership. …
The worst customer service I’ve ever experienced, especially with a service I pay for. I’m shocked that Xiomara Rosa still has a job. I signed up for car insurance in January 2022 but have been unable to access my account for an entire …
I recently called the customer service number to get a quote and was declined to get insurance with AAA. I think that was the best decision they ever made because I found insurance elsewhere where I have a decent premium. Beware that the …
Good location with a lot of parking. Only thing is that they do not accept Debit. You can get your car registration renewed here if you’re a member without extra fees. Get insurance or if you want make travel arrangements.
Very helpful and courtesies.
Good service thanks for your help
Fast if it’s not too pack
Was not able to assist with tow.
Employees are SUPER NICE.
The customer service is very good here
Absolutely the greatest service by my agent thanks.
very convinience abd great customer service , i love this place ,
Quick and easy in and out service for TAGS .
Really Nice Staff made me feel Welcome
Covid compliant, efficient service, great job AAA
They were very informative
I want to get some of the lemons off the trees, but not sure if you can? 🤔 …
AAA. been registering all my vehicle since the early 90s
Fast service and nice people.
Fast and nice customer service
Takes 2 much wait time for dmv work.
Very good service, highly recommend.
Service good during COVID-19. 👍 Ty. …
Ok timing service didn’t take long after that
Beautiful building free parking great ambience and perfect service five star
Beautiful building. Great help. Great service!
Excellent service excellent work all around A+
Better than the DMV, great staff, great service
Fast service anything AAA, great location right off 110 freeway
LINE WERE NOT LONG THEY MADE YOU FEEL RIGHT AT HOME
Always come here for smog and to pay for car registration
No free gift, their quote is never what they charge, they always charge more.
Pasadena office very fast customer service was great
I loved it no lines and service was outstanding
Great place to book your travel
They have good service and the parking lot is secured.
They won’t treat you like supposed to do
Very friendly & helpful staff. Thanks
Waiting on hold for Membership Services over 8 minutes and 43 seconds. Hanging up. Their service sucks.
Excellent customer service. Great location
It was my first visit. Everyone was so friendly and helpful
As an AAA member there is not a more beautiful place to go in and pay your bill.
Clean and friendly staff.
Sergio was very helpful.
Fast & nice customer service
They were great, came through in a pinch.
Everyone is helpful and friendly. Thorough and fast service.
Fantastic place to take care of multiple things
They were very quite helpful.
Close to home AND work. Friendly, happy, courteous personnel. Parking is great.
I love that old building, I would go there just to hang out in their courtyard
The wait wasnt so bad and everyone was very friendly
WoW!!!
Very very nice office. So much room. Very nice customer service
Your crazy if you don’t have a membership. Especially for DMV services alone.
I can get my car tags there and also take care of any registration issues
This place is great for all your dmv and car needs
Always have experienced friendly, pleasant, and helpful staff.
I like this place they always have good services 👍👍 …
Awesome service, money well spent.
Customer service is great! Get you in and out.
Awesome service. And helpful employees.
Took care of dmv stuff, smog certificate, registration, they were quick and professional
The location is good and the atencion for the people too
Very good I WIL PICK KEY “UPON,
MAIL BOX. GRENNBRANCH
AAA office is at a dope location. I thought I was lost lol but no it’s inside what seems to be USC kinda but it’s not
Service is good
You need to ask so you can save money
The people that work here are as good as the place looks
Supper fast and friendly service! Skip the DMV headache and come here instead…
Great service, no making line and always people with happy faces
Nice employees, but frequently understaffed. Especially over at smog check.
Even though it says open until 5, I was just told they take their last customer a 4:15 and it was 4:35 with no customers waiting. It would have been nice to know.
Is my ins. For so many years. No complain. Good serv.
This place serves the needs of any member of the AAA Club from Car Insurance and Life Insurance as well as Home Owners Insurance.
Very helpful clerk took my application
Friendly staff. We didn’t wait too long.
A professional and efficient experience. All the nice pleasant faces was more than willing to assist.
Always reliable,great customer service.
Great service and atmosphere coming here make thing very easy
Staff are always rude in this location. It feels like you are bothering them for walking in and doing any type of business in here.
They’re very helpful and friendly and doing business with them is very pleasant
This place is great and the staff is nice,helpful and fast and provide you with lots of great services.
Much faster than DMV.
Nice load liquor store off of Adams very nice gentleman that works there
Excellent Service & outstanding Car Insurance price! Even comes with Roadside assistance and Renters’ Insurance!
Fast Service , con was that they do not accept debit card.
No problem getting there. Clean place. Fast, good customer service.
Quick (fast) service, very good experience! Thank you!
I’ve been using AAA since 2002. I’ve been to this location to do multiple things. Good service and nice staff.
Great friendly service. Very helpful staff greets you with a smile
Security here is great and friendly!! All the staff have been great as well
The people are so nice and helpful . And no long wait time
They are always courteous and efficient. I was actually there to utilize their notary service.
There’s so many things I can get done here, and the location is so beautiful that it’s always a pleasure coming to this DT LA location.
Friendly polite and helpful as always. Efficient service.
great costumer service they take care you the way costumer needs to be taken care.
This location has Great Customer Service!
A great company with a rich history of service. The building is beautiful…
Get ready to spend a great part of your day, very slow customer service.
Always helpful and nice service here. Decent rates for high quality insurance.
Great location with easy access combining great service. I’d have to give this place an A+
Super Friendly and helpful Staff, they make adulting easy
The best costumer service ever super nice people thank you for your 200% great attitude.
What a smooth visit. Everything was CDC set up. Customer Service 100%
Literally waited about 10 minutes super fast and easy .. well worth the money
Very convenient for DMV service but remember no credit cards or debit accepted.
Been doing business with them for years. I’m a very happy customer .
They treated me like a step show I was fully covered in the guy hit me and total my car and they wouldn’t help me Sue him
Was able to get done what I set out for without a trip to dmv…..
Great place to get you car smog and registration done all at once.
Ive been a member for 2 years I love my insurance and my tows when needed
This place is awesome saves me time and long lines at DMV love it…
Very professional people really clean that’s the best AAA I have been to👍 …
If you like waiting on hold forever, so long you give up and call another insurance company; or you like having the buck passed, call this place. I called Fullerton AAA and it got fixed right away.
Because they’re always on time when you call them and you don’t have a long wait very friendly
Was able to handle DMV matters in there office. Instead of the crowded DMV office.
This place is amazing display the do-it-all your transaction for DMV
Poorest service they are nothing but lazy thieves this is the worst insurance in the united states please do your research before you go to this company im even going to take them to court
Great and efficient service. Would highly recommend membership.
Historical building.
Great service.
I’ve been a member for 49 years.
Line to get in. Mask required. Only cash and checks. I was i. And out in 15 mins. Very organized.
I’m satisfy with my AAA-Automobile Club taking care of me and my partner I like to have the premium car instead
More convenient than the DMV for car registration.
The name speaks for itself. Not to dumb down other companies but AAA is as affordable as the rest. Guaranteed! Hands down.
Worst experience first time in AAA location
The manager Paul is very rude
I wanted to renew the car registration of my son car but he was adamant that …
Great service,going on 10th yr.as a member no complaints lots of benefits low monthly payments 10 months out of a year,road service,
D.M.V. services.
Thise office always says they cant register something and send me to DMV.DONT WASTE YOURE TIME
Always have loved going here, quick services and very helpful and friendly staff.
Make sure you save all of your paper work and do your own follow ups to obtain a better service because they will forget to find your best solution to your issues.
Small parking area for public. Beautiful grounds and court yard. Historic building built in the 20,s Spanish revival architecture
I Love this Office
Figueroa & Jefferson
Love the Entrance Tree …
This is the oldest AAA office in Los Angeles and it is beautiful. The workers are all nice and very helpful.
I went in for a Metro Lanes Transponder and the representative helped me right away and was very friendly. It was a quick and pleasant experience.
Really nice, the people and the place. They figured out our problem right away.
They were very helpful. They took very good social distancing measures and I was able to get the services I needed.
In and out in less than 10 min to pay my car’s registration, which would’ve taken HOURS at the DMV.
AAA NEED TO GET BETTER IT TOOK 4HR TO COME FOR A CALL….
Largest AAA building I’ve ever seen. Great customer service, plus they offer a lot of services. There is even a garage to have inspections and other work done.
Good fast service and a good staff of kind workers.
Never have a problem with parking.Everyone always very helpful.Wonderful service, thank you so much.
Customer service sucks! I had to talk to 4 different people, one in office on 3 separate occasions to resolve an issue that caused me to incur two late changes.l!!!
Helpful and friendly staff. Covid-19 social distancing rules are in full effect. Always be kind.
I just love them.. never have had issues with them.. is just sad not everyone can afford there prices
Still very fast even with the new regulations.
This is the nicest AAA I’ve ever been to. Service is fast too.
I’ve never had any issues. All the staff is polite/friend.
The receptionist was very nice, she treated me kind and helped me out on everything
smog check at this location takes it`s last customer at 4:15 P.M.( FYI) I did`nt even get any service and everyone was very nice helpful .looking forward to going back
Since JOINING The AAA of Southern California I’ve had a GREAT EXPERIENCE FOR ME AND MY FAMILY , I would RECOMMEND AAA FOR EVERY DRIVER IN CALIFORNIA 😁 …
Not a lot of parking space! Be ready to wait a while to find parking! Other that, very old original building in L.A. !
Easy international driver’s license process with friendly staff.
Have opinions; Will share.
Always a pleasure to go there. Staff is friendly and helpful. They have cellphone services inside now. DMV services are always great!
Working there was the horror of my life. They are mean and nasty. It’s all about the groups and the lying. I hated that place so much that I was thinking about hurting my manager. Thank God I didn’t !Beware
That’s the best place to renew my sticker registration employee’s are very friendly and professional two thumbs up 👍🏿👌 …
Service its great walk in there treated with respect,they show alot of appreciation and value their members. Im honor to be part of aaa. Service its fast
Proud to be a Member they make U avoid headaches & time from waiting inline @DMV.
Excellent service. I needed to register an out of state car in CA, the staff was very helpful with the smog test and all the paperwork.
Ok had to come get my maps and renew my membership so happy with their services
Had my husband apply for the AA members club so far not disappointed also you get discounts on hotels
Better than CA DMV, and for member the dmv services are free. And yes, this location is Covid 19 compliant.
Talking about I owe fees. NOT ! due the incompetence of their computers, I was referred to the DMV. After 2 trips up and down the fwy
Great and organized customer service. Pandemic compliant. Best of all avoided DMV hassles.
They charge extra for pay DMV paper work rest room are close too take to long for customer service
The staff is slow you wait a long time for simple services especially when it isnt crowded. The Security staff was very unprofessional spent more time talking on the cellphones that watching the entrance.
I had a really bad experience. The notary woman has me bring my own paperwork to be notarized just to cross off half of the sheet and then pulled out her own. So why was i sent out to get my own if it wasn’t used. And to make it worst, she …
Terrible service. The receptionist told me to wait 30 minutes to buy two Universal Studio daily passes. It’s totally rediculous! After I waited for 20 minutes, the receptionist told me to wait another 20 minutes. I will spread the word to …
Great big AAA place. Limited parking but it doesn’t get too busy. Friendly workers.
Place is like a training ground for useless DMV workers. The most unhelpful people. Couldn’t have been lazier or had a more lackluster attitude. What a joke- sorry for trying to utilize the service I pay for monthly.
Amazing services from Guillermo at dmv area ❤ no need to way longer , very easy to get your registration renewal at AAA.
Gorgeous historical site. You can even find a fragment of 100+ old wooden road.
Lines can be long but the service is professional helpful and pretty fast considering the Covet-19 safe procedures while at work or at a busines
I was there for registration and it only took me 10 minutes waiting time so glad there is AAA specially now days and the people are very helpful
Great org to belong to, offers DMV services no extra charge and auto insurance good rates, auto lock and tows and much more.
AAA is absolutely amazing. Everyone is so helpful and informative. They do their best to give the best service possible. They make you feel comfortable. Thank you, AAA! I am happy to be a member.
Main headquarters. Nice big lot, nice landscaping, nice security, nice huge interior. Great customer service 👍. I love triple a one of the greatest institutios in America. Proud member for 11yrs. …
Great visit. Love the premium customer service, and high level DMV expertise. Love this location, parking entrance is mid block, interior large courtyard parking provided. Excellent for USC students.
These AAA guys are swindlers. I defrauded me with a 6 dollar transaction just for using my credit card to buy a battery. Bunch of blood sucking vampires. I cancelled my membership as a results. Zero stars.
Don’t use there travel especially now for anything my flight was canceled they made me call the airline personally airlines refunded me part of my payment they received the other part needed to come from AAA called 3 times each time …
A.A.A. was better than Waiting at the D.M.V.
WHY DIDN’T I JONG SOONER???
Aaa client hit my car the guy lied to them and said I hit his car and the adjuster believe him and he totally lied and the accident was his fault and they are not going to pay for my damages they will not get away with this. If u have an …
I called here a couple of days ago for my Mom. She needed 2 go 2 a nearby location and find out if they were open.The young man that took my call was very helpful and said “Yes, We are open from 9am-5pm. Monday- Friday. ( It depends also on the location. )
👎 Long wait times and poor service. I expect more out of AAA but maybe it’s a different division from their east coast counterparts. Would not recommend their notary service…but on the plus side their A/C is cold while you wait. …
So I recently got AAA insurance for my vehicles solely based on an economic decision because State Farm was about $30 more a month for the same coverage. Now I’m pretty conflicted because I’m considering canceling with this extra $30 …
This was great 👌🏼, they help me to get the new sticker and the new registration really fast, of course I brought all the required documents, thanks a lot, blessings! …
Best investment of my life. Highly recommend if you have a car. Skip the Dmv and go here. Plus many other great perks.
If you’re a member you can do DMV services at this location. Worth the membership. Staff is always helpful and friendly.
The receptionist was rude and not able to help me locate the claims adjuster as I didn’t have a telephone number for him. That was ridiculous, you would think that this guy would make an effort to locate the person and help me and …
Great service, very timely. The driver went out of his way to help me and allowed me to stop at the metro station on the way to the mechanic to load my metro card with enough fare for me to get home after delivering my car to the mechanic.
Poor service quality, don’t waste your time, workers prefer do nothing. Needed to do an insurance for my car, called them at midday, they told me to wait for their worker to call me back and he did it, by the end of the day and asked to …
Never had a problem there and staff is very helpful. Great to be able to get your tags or new plates on the spot. Can be very crowded at times but much better then a road trip to the DMV.
Worth the membership! Insurance agents are nice. Staff processes fast for auto registration, and convenient smog check location on site. No credit cards accepted for registration related transactions, check or cash only.
If I could give this place A minus I would only because of the EXTREMELY rude “gentleman ” at the very first desk you come to. The man who waited on me eventually was great. The first person that a client interacts is very important in customer service relations. I give him a “F -“
I have never seen more people standing around doing nothing. Might as well be the DMV…
I have been checking 22mins ready. No one call my name. As I’m a Premier Member, I won’t expect that long. The best part I saw people walking and they was except at the counter. I really… upset n not fair. …
Great awesome customer service..in and out in 5 minutes for a dmv registration renewal. Highly recommend.
I’m not sure which aspect is my favorite: the meticulously manicured grounds, the amazing convenience, or the wonderfully helpful and friendly staff. It’s definitely a close race. If you don’t benefit from their services, at least do …
I first got my AAA insurance July 2015. After 4 years of service AAA denied my renewal because of some tickets and accident I had in 2018. I don’t fault them that my driving record is on me but to be denied after 4 years kind of sucks. …
Getting your tag here is a Wonder. Going to DMV is a horror and so coming to this beautiful place to get your tags makes all the difference in the world. Unfortunately the services at AAA gives you for roadside assistance are cheaper when …
Great fast service. Accidentally locked myself out of my car, quick phone call with a polite rep. Friendly technician was there within 30 minutes. Fantastic service.
Come prepared, bc get this…. they only accept CASH, CHECK or CREDIT. They will NOT accept DEBIT. Idk if this is the case for all locations, but it is for this one. Oh and the nearest ATM is a BofA bank half block to the right, or 711 1 …
Great customer service…jovonah ..in the usc branch…after having so many problems thru the phone ..with customer service…jovonah came thru. Thank u so much 👍keep up the great work.. …
I was given supreme service by My new agent ! Ms.Regina Morris I give her (5stars) for her knowledge Of her job!
Thanks So Much for your Help and patience with disabled and older customers. Thanks again.
Thank you AAA team. Your professionalism, your patience, the quality of your customer service. Is excellent. I’m am truly honored to now be apart of your membership team. Thank you again.
Historic Los Angeles building to start. They handle my family’s auto registration / DMV needs, travel service close to home. Offices all over. Great service.
Helpful and quick service! Beautifil grounds. Because of my work schedule, both days I was there about 10 minutes before they closed and they didn’t turn me away. They also offered suggestions and options to help me make informed decisions about my car registration and insurance etc. I truly appreciated all of the above.
With this Pandemian any places you has to make a line in order to be attended. This time I expend 20 minutos to make my DMV change of ownership, then I ask to add my new car to my insurance and this was quickly. All the personal was …
I get my auto registration and smog test here, it’s so much easier than the DMV. I have been a member over 20+ yrs. Great service
Given the terrible attitude and customer service from both staff members I encountered, I may as well have gone to the DMV. I think it would have been MORE pleasant than going to this AAA office. It’s already stressful enough dealing with …
We’ve been members since the ‘90’s. The Staff runs The AAA as expected with courtesy and smiles. The building is gorgeous. Everything to keep you safe, is their goal.
Had my license plate stolen a few days ago. Obviously the entire ordeal is a headache. Especially now with covid 19, I was not looking forward to going to the DMV. Lucky for me I recalled that AAA has DMV service. In less than an hour, with …
A little miscommunication at first but over all good service , I’m glad I made the transition to AAA.
I specifically told them to charge my card only one time don’t do it next year..They charged me again the following year….I changed cards they couldn’t get a simple request right.Also they kept wanting me to sign up for their insurance..I told them no .they kept trying to push it on me.
After dealing with the DMV, I was really happy 😊 AAA is back to servicing our DMV Needs. They went out of their way during this Pandemic to make the service a pleasant experience. Most of the people I knew years ago at this location have retired but the new group of Employees are trying really hard to fill their 👞 shoes! …
I went to pay my brothers bill yesterday and they charge interest on monthly payments for car insurance so I was disappointed tho my brother was aware or it, he is in a Nursing home and suffering with Parkinsons and nearly can drive his car, they should be more considered of the elderly sick with this uncurable disease. WOW SAD.😢😥😰😓😭 …
I think the little girl that “helped” me was having a REALLY bad day!!
I missed the smile and friendliness. Even through a mask it’d be easy to see friendliness and willingness to help!
I hope she finds a job she really loves soon!!
Service with a smile. So much more than you get at the DMV. I was in and out in 15 minutes to register my vehicle. I never thought that would ever happen after spending an entire day doing the same thing at the DMV.
The absolute worst customer service I’ve ever had to deal with at a AAA office!!!
Workers had no clue or concept of what customer service is! …
This is a really big AAA office. Due to the current COVID 19 situation, there was a long line waiting outside and they only let a limited amount of people in at one time. They’re open for DMV services, membership and insurance payments. There is off street parking. The employees are helpful and friendly.
I got my license plate decal there faster there than at the DMV. Real good customer service which lead me to open get other insurances. I will always brag about great customer services.
The worst possible help you can get I called them yesterday because I got locked out of my car I have 4 kids I was in a dangerous place and yet did never come To help me one day after I came back to the same place and called them again and …
Employees are just walking around talking to each other. People are waiting to be served. The worst part, its not full and they take their time. Hope it doesnt become like all the DMVs. Thanks
My recent experience was one of the best that I have had in dealing with AAA. I give the 5 star rating to Melissa Martinez, not because she shares my last name but because she worked on making sure that all of my insurance and vehicle needs …
I would give the people that work in this location negative stars if I could. They need to be sued! This AAA location is the worst. Someone who is a AAA insurance member was involved in a car accident with another person who was driving my …
amaze for the great service I receive from Giovanni, love his attitude, He make me feel really welcome, and really understood what I was looking for. I was able add some extras to my insurance and he walk me thru the whole process, really easy person to deal with. First time at this Office, excellent!
Cannot say enough
Was here to do my DMV registration, the first time the (male)staff made huge mistake and because of his mistake had to visit the place for the second time, …
Horrible service from Alberto Cassillas. Unprofessional doesn’t belong on the phones.
Great service !!
First time going to this office, was a very good experience. Due to Covid, a customer rep greets and prescreens you outside. The wait was not too long. I was only there to renew my registration. Another customer rep took my documents and payment and returned within minutes with my registration tags and change. And I was on my way.
negative stars, our house was robbed, they will not cover our items. I feel big insurance works as hard as they can to pay as little or nothing on claims. shame on you AAA.
That’s is my very favorite place to do all what concerns to my little Chevy Tracker! from license plate, registration, insurance, travel issues and elses! I loved! the location it’s great the building it’s so Historical, they do a great to …
Love AAA. Get my smog check done quickly and pay for my registration all at the same place in under half an hour. Great service!
I don’t know why they still have this discriminative person working for Customers at DMV service. A Black Lady at the DMV service was so rude and cruel, I am thinking about Suing them….
Not necessarily this location is horrible, but the actual AAA service (or lack there of) is what irritates me. It used to be great, tows would take 20 minutes. Then all of a sudden it was a minimum 1-2 hour wait ! Once it took 5 hours …
I came into AAA for a lost registration, and come to find out it was suspended for no insurance which I called back in November 2021 to add on and the representative that I spoke with said it was added but it wasn’t added. Then I called …
The truck driver ledt me stranded wouldn’t waot for me to get money transferred to get towed home. The office who i complained to saying i was dying of dehydration didnt care and hung up on me after redirecting me to 3 different people who …
Nice open space. Several exhibits to see. Parking and building is enclosed within high walls so kinda feels like you’re somewhere else and not within heart of LA. Good services. I give 1 less star because telephone service was horrible. Each time someone would give me a “direct line” but it all funnels to automated line.
They left me out here in the hot sun because my mother was at work in another county and im not under her plan, i used to have triple a for my last car and i barely got this one which is ehy i had to go through her, ive been dehydrated …
I came in to check on my plates to see the statues because it had been a while since I ordered them. she seemed limited to wanting to really help me. I had to talk to a supervisor who did ease my concern. The supervisor explained to me how it works. Now, I’m ready if I need to go again and check.
do Better AAA! reading the post about an Active Duty member getting the run around for his refund. WoW!!
Good service. Gorgeous building! If you’re lucky not too long of a wait.
Better than the DMV, great staff, excellent service, easy to park at, short lines, they are amazing.
Even though we have closer offices to us we love coming here because of the beautiful historic building and easy parking. Crew is polite and efficient
Stranded for 4 hours and they still cant find me a tow. I’m literally stuck on side narrow street causing a traffic jam and they still made me wait 4 hours so far!
Really nice and historic looking building with a really cool looking tree outside. …
Historic! California and the AAA Automobile Club go hand in hand! Even selling life insurance and so much more!
We love this AAA office. They make all the hard stuff easy: car insurance, VIN verification, car registration, drivers license renewal (unless you need to retake the driving test), smog certification, they can at least help with title …
Horrible service , horrible drivers , horrible everything . Stranded for 4 hours and they show up and still not help. Stay away
Ever heard the term, “false advertising?” AAA=”HIPE”! There’s NO “gift” for a quote! They’re OUT! They’re always out. Ads, “save you $ over other companies?”…they don’t…PURE HIPE! No integrity left! …
HQ for auto club members. Easy parking. Beautiful old architecture. I usually come to renew my intl drive lic.
Do Better with our Active Duty AAA. just read the review where you charged 11%refund to a member who tried to cancel within 24hours.
definitely not recommend this company. The claim department never have people will take your call. when you cancel your policy, you need to call several times to ask return the money and it may takes about over a month,
Christina has a terrible disposition and demeanor. She is clearly miserable so she talks really fast, making it hard to understand her. Then when she explains, her impatience really gets to shine. How unpleasant. …
Very poor customer service interaction. Membership and policy obtained and then we cancelled within 24 hours. Found policy MUCH cheaper elsewhere. Have been back and forth trying to get a refund of prepaid premium and membership. …
The worst customer service I’ve ever experienced, especially with a service I pay for. I’m shocked that Xiomara Rosa still has a job. I signed up for car insurance in January 2022 but have been unable to access my account for an entire …
I recently called the customer service number to get a quote and was declined to get insurance with AAA. I think that was the best decision they ever made because I found insurance elsewhere where I have a decent premium. Beware that the …
Good location with a lot of parking. Only thing is that they do not accept Debit. You can get your car registration renewed here if you’re a member without extra fees. Get insurance or if you want make travel arrangements.