Travel agents, AAA Portland Insurance and Member Services
AAA offers 24-hour emergency road service, plus travel and insurance services. AAA members also receive exclusive discounts that can add up to more than their membership dues. See more
Aaron S was on the scene in half the estimated time-so speedy! He was very professional, but also had a kind way about him that made me feel much less embarrassed about getting stuck. Instead of yanking the car out of the ditch with haste, …
I’ve been a travel club member for 53 years straight, but their insurance prices were 25% higher than others. Forget the ads. Price compare. It’s a shame!
Spoke with an older lady at customer service desk at 4:45 pm on thurs. The lady was not happy yo help us and was extremely rude! Merry Christmas to you….
Your website is terrible. It never lets me log in. I change my password and it still doesn’t let me log in. I have changed my password 2x now today trying to log in and still won’t let me. Very frustrating… I just want to get online and pay my bill.
I’ve had AAA in the past I went through the Portsmouth NH office I moved to Portland and got insurance on my new car with in 4 days I started to get ads in the mail and on my computerand found out that AAA had sold my information to others I canceled my insurance with them HB
They sent me a generic email stating i want good enough to work there. I have 5 plus years in customer service including call center work. Dont waste yoir time to apply here. It is not a good place.
They saved me Hundreds on home owners insurance and auto insurance. KATHY C is our rep in Portland and everyone should contact her and I promise she will do you proud.
I’ve gone down to this office to get an international driver’s license made. This invloved getting a picture taken and filling out a small form. The lady who helped was extremely friendly and the entire process took about fifteen minutes. …
My truck broke down in north conway,called aaa and was ready for the long wait( 1he plus ). Got a call from transport driver and he was there about 8 min. later. Great service.
I am on vacation from Alabama. When I first called the lady looked up my account number and said oh you are from Alabama. She sounded like they only serve new England people. I told her I was on vacation and then she helped me. I …
As someone who has had AAA for 4 years and held a PREMIER ACCOUNT, I’ve never been so disappointed with their customer service. I’m hopeful this is a rare occurance, and the INCOMPETENT dispatcher “TYLER” was just having a rough night reflecting on his immense success as a leader for AAA…..
I had the most noteworthy experience with Derek H at Marginal Way AAA in Portland Maine. His customer service is amazing and his follow through as well as attention to detail is exemplary. I highly recommend taking advantage of his …
Made a request at 9:00PM. Was quoted first they would be here at 10:20. Now it’s 10:45-11:15. I tried to call at 10:12, was waiting for 30 minutes and hung up because no one was answering. Every time I try to track my request it just sends …
Saved over $1100 over Allstate in 5 policies . We had not claims in 30 plus years and were paying the highest rates even with over 810 credit rating. I tell everyone who asks how bad Allstate is and look to AAA for great savings
Horrible! One of their contracted tow truck operators damaged my vehicle while transporting. After several hours on the phone, emails to the Portland office they have refused to hold the contractor liable nor offered to pay for the damage. There are other car club options, I suggest you vet them! AAA is NOT what they used to be!
Horrible. Pressing buttons for menu choices…does not work. Text links do not work. Listening to ad after ad while on hold once I did get a human was completely maddening. Awful. Horrible. Finally, 40 minutes later, reached someone who helped me efficiently.
Worst experience I’ve ever had with a towing company. It was the AAA fleet that towed my car to the wrong location and that was on Thursday afternoon…it was friday I got a call from a garage saying they had my car and knew what was wrong …
Applied for a job here and almost immediately got a call back. Went in for an interview and the people I talked to were so friendly, made me feel like family. Passed their background checks and looking forward to starting work with them. …
If you ever find yourself in need of road side assistance, you would be better off walking then to trust your vehicle in the hands of unprofessional drivers. A driver with a vehicle on its deck cut in front of me with little regard to …
Friendly, arrived early, went above and beyond. I was so happy. I called about a flat tire. He diagnosed the problem, repaired it (not temporarily) and saved me a lot of hassle. The weather was cold with wet snow. I was in my warm car …
AAA has been a godsend to me and I have been a loyal customer since 1995 in various regions. I strongly recommend their premier membership, it is worth every cent. I have used them more times than I can count for unlocking and tow service. …
We had a flat tire in Harrison ME. We called AAA, very pleasant rep, gave an approximate time of arrival. She wasn’t to far off the time. Flat changed in 25 mins. Tow truck driver was excellent.
PS ( it was raining)
There are a 18 people all met here in Franklin NH to travel down south to RI for vacation. After waiting an hour and a half and after the texts saying they have dispatched a truck to tow one of our vehicles, Brenden from Portland called and …
Since the start of the week, January 3, 2022, I have tried to access my aaa.com account on the aaa website, to no avail. It would not accept my password or my username. I called AAA on Monday and an ‘insurance’ person attempted to help. …
Worst service I ever had! Think about the service before committing! They told me they had very few people in the office as I’m stranded 4 hours + with no way to get help. The app is useless when there’s no one there arranging the dispatch …
On 11/28/21, my 17 year old daughter went off the road in a very isolated rural area in NH. She called AAA and was told help would be dispatched to her location within an hour. Two and a half hours later, and more than 45 minutes on hold to …
I needed battery service today and as usual AAA did an excellent job of sending out a knowledgeable, polite, and professional guy (Justin). I really appreciated that he did a great job of social distancing and wore a mask as well (as did I) …
I still love AAA,….as I’m sure many do, but is it me ?;…or has their card benefits you receive through. Basic membership actually get skimpier ,than past years’ that were standard when I became a member through my parents; …?? …
You pay for roadside assistance, but when you need it, they tell you that nobody is available for an hour, then 2 hours, then 4.5 hours, then they tell you nobody is available at all. …
My experience was not good…I am a 71 yr old woman ..I hit something on the road causing a flat tire. I enrolled ( same day I got flat tire) with AAA…Was told there would be an additional $ 75.00 fee for ” same day” service. Not happy …
My 17 year old daughter’s car wouldn’t start when she came out of a business on Marginal Way. Because we didn’t want her waiting for the tow truck alone, my husband took her place. 5 hours after the initial call and two of us are still …
I have been a AAA member for 13 years. I have not had to use my roadside assistance for several years. I recently went off the road into a ditch. I called AAA and was told it would be two hours as they were busy. I get it. I hung up and …
My wife was on her way to work on the Saturday of 4th July weekend when her alternator went..she called AAA and was told it would be at least 2 hours and she would have to be at the car..she decided to go on to work,had a coworker pick her …
I was very disappointed with AAA. I have been a long time member. I needed to get my car jumped, the temperature was in the mid 30’s and I had my 96 yr.old mother with me.I clearly communicated my circumstances with 2 dispatchers. It took …
I have had an incredible amount of difficulty communicating to this office. The root cause has not been addressed, but an agent was willing to work over text messaging in order to help me out.
I love aaa except l wanted to use my moms account so I wouldn’t have to pay a towing fee again and she would of had to call which to me is a hassle when I know all of the information needed besides. Yes I had her permission!
11-year AAA customers here; we learned a hard lesson yesterday when AAA left us stranded on the Maine Turnpike. They couldn’t find a tow truck (so they claimed) and we had to arrange a private towing company ourselves. Customer service was …
Hello, I have been a AAA member for years , I always had great service, until last week!! I needed a tow from the turnpike, about 5 miles from my home due to alternator failure. When my wife called AAA and got dispatch. They told her that …
Spoke with the rudest dispatcher today at AAA when requesting a tow. After waiting over 3 hours, I called for an update and was upset at the lack of communication. This person named Marc (wouldn’t give me his last name or his supervisors …
(Translated by Google) cool geocache
(Original)
Cool geocache
(Translated by Google) Professional and very attentive staff. The place is accessible, and very nice. …
Aaron S was on the scene in half the estimated time-so speedy! He was very professional, but also had a kind way about him that made me feel much less embarrassed about getting stuck. Instead of yanking the car out of the ditch with haste, …
Good services
Fast service
Good service
Great experience
Great staff.
It’s insurance.
Great service!
5k walk. Heart walk
Awesome
Great Class today!!
Very fast and efficient
Impressed
Kristen helped me with a difficult situation
Provided what I needed efficiently.
Very nice
Got roadside service and used it
horrible service
Always right there when I need help!
Great staff to assist your needs!
Just had to get AAA for car
Great place to work at, great employees, great service.
Get it before you need it many perks discounts plus help in emergency
Very helpful in changing my coverage
Very Courteous and gave me a quick quote.
Help was dispatched very quickly. Thanks for helping me out!
Always very happy with the service I get
In a very Rural area, still received assistance without delay
Very friendly, customer-oriented staff. Clean, modern. Good location.
Thank u to nice man who helped pull me out of snow on 93 hour ago appreciate it
Great place to work specially as a tow truck driver
Good drivers Ed class but they’re jokes has caused them to loose a star
I needed a tow to my mechanic. They were here before they said they were and informed me of where they were
A well staffed public service organization offering products and guidance related to local, national and international travel.
Showed up for a battery boost quicker than expected.
Got my passport photo. Super fast and friendly.
They were very friendly. Was in and out.answered all our questions.
I’ve been a travel club member for 53 years straight, but their insurance prices were 25% higher than others. Forget the ads. Price compare. It’s a shame!
My experience a was quick and helpful got my ID renewed took me 15 minutes $7
Spoke with an older lady at customer service desk at 4:45 pm on thurs. The lady was not happy yo help us and was extremely rude! Merry Christmas to you….
Just reading the comments I also had a bad experience with supervisor “Tyler”. He is the most incompetent guy I have delt with at AAA
Your website is terrible. It never lets me log in. I change my password and it still doesn’t let me log in. I have changed my password 2x now today trying to log in and still won’t let me. Very frustrating… I just want to get online and pay my bill.
Your service tech arrived promptly yesterday when I needed service and was very professional and friendly. Thank you.
I’ve had AAA in the past I went through the Portsmouth NH office I moved to Portland and got insurance on my new car with in 4 days I started to get ads in the mail and on my computerand found out that AAA had sold my information to others I canceled my insurance with them HB
The woman who helped us was awesome and gave us lots of great info for our journey up the coast from Portland.
A must have for any Maine driver.
They sent me a generic email stating i want good enough to work there. I have 5 plus years in customer service including call center work. Dont waste yoir time to apply here. It is not a good place.
I am not happy with your new policies. NOT OK WITH THE DRIVES TAKEN A PIC OF MY LIENCES. Insurance roadside is looking better ever second.
They saved me Hundreds on home owners insurance and auto insurance. KATHY C is our rep in Portland and everyone should contact her and I promise she will do you proud.
I don’t usually like to do this but AAA was not helpful, guy did not fix the battery problem and then asked for a tip! His name was Bradley
AAA Portland office is friendly and helpful. I am a happy member with all my insurance needs taken care of there.
I’ve gone down to this office to get an international driver’s license made. This invloved getting a picture taken and filling out a small form. The lady who helped was extremely friendly and the entire process took about fifteen minutes. …
My truck broke down in north conway,called aaa and was ready for the long wait( 1he plus ). Got a call from transport driver and he was there about 8 min. later. Great service.
I am on vacation from Alabama. When I first called the lady looked up my account number and said oh you are from Alabama. She sounded like they only serve new England people. I told her I was on vacation and then she helped me. I …
As someone who has had AAA for 4 years and held a PREMIER ACCOUNT, I’ve never been so disappointed with their customer service. I’m hopeful this is a rare occurance, and the INCOMPETENT dispatcher “TYLER” was just having a rough night reflecting on his immense success as a leader for AAA…..
I had the most noteworthy experience with Derek H at Marginal Way AAA in Portland Maine. His customer service is amazing and his follow through as well as attention to detail is exemplary. I highly recommend taking advantage of his …
Made a request at 9:00PM. Was quoted first they would be here at 10:20. Now it’s 10:45-11:15. I tried to call at 10:12, was waiting for 30 minutes and hung up because no one was answering. Every time I try to track my request it just sends …
Saved over $1100 over Allstate in 5 policies . We had not claims in 30 plus years and were paying the highest rates even with over 810 credit rating. I tell everyone who asks how bad Allstate is and look to AAA for great savings
Horrible! One of their contracted tow truck operators damaged my vehicle while transporting. After several hours on the phone, emails to the Portland office they have refused to hold the contractor liable nor offered to pay for the damage. There are other car club options, I suggest you vet them! AAA is NOT what they used to be!
Horrible. Pressing buttons for menu choices…does not work. Text links do not work. Listening to ad after ad while on hold once I did get a human was completely maddening. Awful. Horrible. Finally, 40 minutes later, reached someone who helped me efficiently.
Worst experience I’ve ever had with a towing company. It was the AAA fleet that towed my car to the wrong location and that was on Thursday afternoon…it was friday I got a call from a garage saying they had my car and knew what was wrong …
Applied for a job here and almost immediately got a call back. Went in for an interview and the people I talked to were so friendly, made me feel like family. Passed their background checks and looking forward to starting work with them. …
If you ever find yourself in need of road side assistance, you would be better off walking then to trust your vehicle in the hands of unprofessional drivers. A driver with a vehicle on its deck cut in front of me with little regard to …
Friendly, arrived early, went above and beyond. I was so happy. I called about a flat tire. He diagnosed the problem, repaired it (not temporarily) and saved me a lot of hassle. The weather was cold with wet snow. I was in my warm car …
AAA has been a godsend to me and I have been a loyal customer since 1995 in various regions. I strongly recommend their premier membership, it is worth every cent. I have used them more times than I can count for unlocking and tow service. …
Very kind , prompt and knowledgeable technician today. Thanks to AAA I’m back on the road , thanks
We had a flat tire in Harrison ME. We called AAA, very pleasant rep, gave an approximate time of arrival. She wasn’t to far off the time. Flat changed in 25 mins. Tow truck driver was excellent.
PS ( it was raining)
There are a 18 people all met here in Franklin NH to travel down south to RI for vacation. After waiting an hour and a half and after the texts saying they have dispatched a truck to tow one of our vehicles, Brenden from Portland called and …
Since the start of the week, January 3, 2022, I have tried to access my aaa.com account on the aaa website, to no avail. It would not accept my password or my username. I called AAA on Monday and an ‘insurance’ person attempted to help. …
Worst service I ever had! Think about the service before committing! They told me they had very few people in the office as I’m stranded 4 hours + with no way to get help. The app is useless when there’s no one there arranging the dispatch …
On 11/28/21, my 17 year old daughter went off the road in a very isolated rural area in NH. She called AAA and was told help would be dispatched to her location within an hour. Two and a half hours later, and more than 45 minutes on hold to …
I needed battery service today and as usual AAA did an excellent job of sending out a knowledgeable, polite, and professional guy (Justin). I really appreciated that he did a great job of social distancing and wore a mask as well (as did I) …
I still love AAA,….as I’m sure many do, but is it me ?;…or has their card benefits you receive through. Basic membership actually get skimpier ,than past years’ that were standard when I became a member through my parents; …?? …
You pay for roadside assistance, but when you need it, they tell you that nobody is available for an hour, then 2 hours, then 4.5 hours, then they tell you nobody is available at all. …
My experience was not good…I am a 71 yr old woman ..I hit something on the road causing a flat tire. I enrolled ( same day I got flat tire) with AAA…Was told there would be an additional $ 75.00 fee for ” same day” service. Not happy …
My 17 year old daughter’s car wouldn’t start when she came out of a business on Marginal Way. Because we didn’t want her waiting for the tow truck alone, my husband took her place. 5 hours after the initial call and two of us are still …
I have been a AAA member for 13 years. I have not had to use my roadside assistance for several years. I recently went off the road into a ditch. I called AAA and was told it would be two hours as they were busy. I get it. I hung up and …
My wife was on her way to work on the Saturday of 4th July weekend when her alternator went..she called AAA and was told it would be at least 2 hours and she would have to be at the car..she decided to go on to work,had a coworker pick her …
I was very disappointed with AAA. I have been a long time member. I needed to get my car jumped, the temperature was in the mid 30’s and I had my 96 yr.old mother with me.I clearly communicated my circumstances with 2 dispatchers. It took …
I have had an incredible amount of difficulty communicating to this office. The root cause has not been addressed, but an agent was willing to work over text messaging in order to help me out.
I love aaa except l wanted to use my moms account so I wouldn’t have to pay a towing fee again and she would of had to call which to me is a hassle when I know all of the information needed besides. Yes I had her permission!
11-year AAA customers here; we learned a hard lesson yesterday when AAA left us stranded on the Maine Turnpike. They couldn’t find a tow truck (so they claimed) and we had to arrange a private towing company ourselves. Customer service was …
Hello, I have been a AAA member for years , I always had great service, until last week!! I needed a tow from the turnpike, about 5 miles from my home due to alternator failure. When my wife called AAA and got dispatch. They told her that …
Spoke with the rudest dispatcher today at AAA when requesting a tow. After waiting over 3 hours, I called for an update and was upset at the lack of communication. This person named Marc (wouldn’t give me his last name or his supervisors …