Corporate headquarters for AAA Washington. AAA Washington offers roadside assistance, exclusive discounts, maps and personalized trip planning services to more than 1.1 million members in Washington and northern Idaho. Please visit one of our retail locations for maps, TourBook guides, and travel agency and insurance agency services.
3605 132nd Ave SE, Bellevue, WA 98006
I just hope if you have an out-of-state membership that you don’t find yourself in a situation where you need to rely on the AAA Washington group . I have been sitting in a parking lot for almost 2 hours now waiting for a tow truck only to …
Poor management. Low pay and boring atmosphere.
We are extremely happy with the quality of service and impressed at their level of customer care
Lockout in the middle of the night and it took hours. The estimated time just kept getting longer. Worst part is they hung up on us when we expressed being upset.
I waited for over 2 1/2 hours for a tow truck in Bellevue, Washington just 2.5 miles from their headquarters. No ETA could be given to me by the service number. Arghh!!!
Don’t deserve any stars…but had to put one to be able to post this..Horrible service …‼️ They offer 3 uses per year I did have the
“rv-plus” and have been with them for 11 yrs got cancelled because of using the …
Excellent customer service! Learned how much more AAA provides. Got the credit card because of additional travel benefits.
I’ve had AAA for 13 years. Moved to Washington 3 years ago. Worst AAA office ever. I’ve lived in MT, CA, HI, UT. I love AAA and I almost want to relocate so I don’t have to depend on these rude representatives if I have to call in.
Had one of their service drivers almost run me over going the wrong way on a one way. The guy pulled into the parking lot of my condo complex that proceeded to turn around and try to drive the wrong way on a one way. i told him no less …
Called AAA for roadside assistance. Tom was helpful gathering my information. Gary from R&R towing arrived an hr later to tow me to get my tire repaired and was very professional, quick and efficient.
Completely unreliable in an emergency. Their operators are hit an miss and if you even think about correcting their mistake or calling to check in and they either cancel your request or make you start all over again with a request to get towed.
Prior to getting my cars towed, I had multiple lengthy conversations with a representative and also a supervisor in regards to AAA policy. The topic of our discussion involved vehicle drop-off in which AAA made the claim that the place I …
Tonight my battery died and very fortunately I was a very dear friend that was willing to help me find a solution at 12:45am. He drove me to the near by gas station and I was so fortunate that there was a AAA automative fleet technician …
Called AAA to have my car towed home. They said within 2 hours and she asked me if it would be ok to text updates to my phone and I said yes of course. I’ve been a member for 10 years. What happened to one hour wait? After 2 hours I …
We have to give AAA and Dick Etchey 5 stars for rescuing my friend tonight at 12:45 am in the Michael’s Toyota parking lot. Her battery was dead. I had no jumper cables. …
Had occasion to go for a motorcycle ride the other day only to be sidelined by a flat tire. Called AAA which sent Kevin H 113 (Kitsap Towing) to take me home. He called as soon as he was contacted to estimate time of arrival, introduced …
While the man on the phone was courteous, funny, and helpful—the quoted time did not prove to be true. After a long day of work (no fault of AAA) my friend’s car failed to start and needed a tow. She was told an hour wait at most. Upon …
My car broke down on hilly interstate 90 in Washington state on 30th of July, 2020 at 7 pm. I called AAA and the agent told me they were having a hard time getting a tow truck and kept telling me to wait. I waited 3 hours in narrow freeway …
AAA Washington recently canceled our 30 year membership with no other explanation than “usage inconsistent with purpose of AAA service.”
We have appealed the decision by letter, ( as is their policy ) and have heard …