Listen I always have a bad experience when I have to call any of their customers service reps who are the definition of unprofessional they always hang up and are constantly rude
Terrible terrible service and they hit you with a secret charge about a week after they pick up your dumpster and dont tell you what its for be very cautious would not recommend to anybody!!!
Trying to get someone to call you back is a joke. Dumpster pick up days are missed without warning. Dumpster is never put back where it was originally.
Very disappointed with not only the lack of communication with customer service to me but customer service to dispatch!
Got hung up on by reception twice and called for a manager after being a 30 plus …
When they cant get a payment they call repeatedly, but try calling them for anything on their list and you stay on hold for ever no one picks up you leave a message with all the information they need to contact you and they never call you back. About to switch companies I’m still on hold !!!!!!!!!!!!!
It’s going on 4 weeks and they have not picked up my yard rubbish every time I call they have an excuse ….. the workers actually pointed at my lawn and leaf bags and then continued to drive down the street and pick up everyone else’s bags .
Went there today to get rid of some building materials (shawmut Ave location…N.B) scale crew yard were very polite compared to when I used to deal with Fall River yard personal
I took my trash there to get rid if it at 2 in the afternoon and was told they were closed with no excuse and could not tell me when they would open on Saturday.
Unprofessional customer service has no idea what they are talking about reported to the board of health after I saw a driver conduct a drug transaction in front of my home
3 day’s in a row no pick up on mattress told each day it would be done confirmation numbers dont mean anything .Try calling automated for non pickup.you cant the machine is too full.
No one ever calls you back, calling them is useless. Even when I have called for an early dump, they weren’t very helpful. They’re big, and they know it, so screw the rest of us….
They refused to pick up one garbage bag. They told me that I could either drop off the bag and pay for the weight or put it in my trash can, that did not fit. I hope we get a new disposal company. I will be sending this complaint to the city councilors and mayor.
Be careful if you see their trucks in your neighborhood. Multiple occasions have they been caught in Carver draining their trash fluids into storm drains.
Not good customer service or experience. Few days late with payment refuse to pick up. I have wait til next month or pay another fee. So I canceled no one picked up the container yet.
This place is not professional not responsive spoke to Shela which it seems she is busy everyday won’t get a call back and the manager won’t even do its manager duty to resolve and escalation our city of New Bedford needs to cut the …
Don’t call up these people I asked for a tv to be picked up the same day my trash is the woman tells me its on the 13th of June more than a week. I was trying really hard not to tell her off. Worst company ever.
Impossible company to work with. Signed a contract for weekly pickup a month ago and they have only come once. They keep saying they will fix it then never do. This company sucks.
They drive by the house and don’t pick up recycle
You chase them down to tell them they forgot your house they say they will turn around and go back and never show then you try to call and tell them that recycle didn’t get picked up and your on hold for hours and no one ever comes to the phone!!!!!
Worst customer service. I ordered 30 yard dumpster I got 15 yard. Then they told me because they were contracted through some shady company they couldn’t remove it. How about don’t work with shady companies. No human element here at all!!! Stay clear of this place!!!! You’ve been warned
They need to be reminded to do their job often enough that it’s annoying. But it seems that the billing never misses a beat. Very disappointed as a new customer
Have skipped multiple pickups leaving us with overflowing bins. No one answers the phone and Town of Wareham – whom we pay – says it is not their problem.
ABC went from $56. To $91.88 in
1 month to pick up only 2 times a month! Then refused to pick up my trash that had been sitting on the curb for days until I paid them $148.07
Kind of a joke. I had a contractor leave out on a job and left behind a full ABC dumpster, so I called them to see if they can just come pick up their dumpster, but they said will not because I am not the contractor. It’s my house and I …
When the week after a holiday like Good Friday or Easter, they might assume you took the day off to. Then they miss trash day because they assume it is the next day. Consistency is important when comes to people trash disposal! It seems half the people on my street were unware that the trash day was today instead of tomorrow!
Way more expensive than other competitive carriers in Lakeville. Service has not always been reliable. Most people I know have gone to competitors because of ABC’s high prices.
Called this company because one of their workers took trash from my neighbor’s van and put it in front of my parked vehicle. Called them to have it removed and it wasn’t removed after repeating the address several times to the manager. Horrible company.
After over 30 years being with ABC I canned them, the inexperience staff and forever increasing fees along with other fees they don’t tell you about made the decision to get rid of them easy. The best advice I can give to you the public is …
This company consistently miss our trash pick-up, even when I have called (twice!) to verify they are coming to pick up. This has happened far too many times. When you call to try and get elp from customer services, it’s just lip service, no follow through and no service. Horrible!
My trash never got picked up!!! Now i have to wait till next pick up day not sure where to store my trash ugh!! I contacted them twice with no response.
I have been a customer for over 15 years and never once had a bad experience. The office staff have been more than cooperative.when I was having hard times they worked with me according to my needs. The truck staff we get are always courteous and professional.
Do not I repeat do not, use this company. One of their drivers at the courtyard Marriott in Boston hit my car and the company took no ownership even though I had pictures and a witness. They are not honest nor ethical and I hope they lose …
BEWARE!!!!! I’ve ordered 3 dumpsters from ABC disposal this year alone. It has been quite a BAD experience. Not only did I pay for the dumpsters but they also Charged me twice for one dumpster and now they want they were supposed to put …
I do not use this company since we have a regular city collector to pick up our waste, however; I was in Taunton Mass on Winthrop Street in a parking lot outside of a Japanese steak house. I watched the truck pull up to empty the dumpster. …
Extremely dishonest and unreliable. This company will call literally 4 times in one day if you are late on a payment, however has failed to remove/ pick up trash in a month. Sales representatives call and promise someone will be here on a specific day….well the day just passes. At my breaking point!
They missed my pick up day and then when called they kept saying they would send someone out the next day but no one showed up. Would never recommend this company to anyone.
They constantly forget to pick up my trash and my neighbors. we have called and left messages almost everyday since they didn’t pick it up last Thursday. And we still have the trash in front of the house waiting for them
Me and my father have had an account with ABC for several years now, we’ve never had an issue their service is incredible. If your looking for a company whose employees take pride in their work then ABC is who you need to call
Dealt with this company for years for weekly trash pick up service! Always paid our bills on time! When we r away we obviously don’t put trash bags out! So the following week we have an extra trash bag or two they either leave it or charge …
These people keep picking up trash outside my bedroom window every Thursday at 4:30 am. I have called 4 weeks in a row and every time I’m told that this will be resolved. It hasn’t been yet. This company is….. trash.
they seriously picked up my cat and dumped her in the truck. I miss her so much. I am holding i funeral for her next week, anybody who wants to come is invited. May she rest in peace. I do not recommend this business to anyone.
Horrible, first week of pickup we were told to leave out our trash, they dropped off a bin, no more than 2 minutes later the driver drove by, picked up the empty trash barrel and dumped nothing into his truck and drove away. We were asked …
I have been a customer for 3 years now. The first 2 years were great! My trash was picked up on time, my dumpster was returned to its location, and everyone I talked to was friendly helpful & responsive. The last 9 months have been horrible …
The nicest people in the world, when you can actually reach them. Their voicemail is atrocious, and they seldom return calls. They are very responsive if you actually talk to someone, but I think that is a rarer situation than getting …
Never had a problem. In all the time we’ve used them they missed our pickup once (substitute driver). I called customer service and 2 hours later they came back and took care of us.
I have been a customer of ABC recycling for years. We’re pretty easy customers, not big on complaining and paid our bill through automatic withdrawal diligently every quarter. They’ve occasionally missed our pick up over the years but we …
I forgot to put my trash out today, and the driver had already come and gone by the time I returned from an errand. During my call to ABC, the receptionist was very cheerful and said the driver would come back for our trash. I’ve never had any issues with this company.
NOT happy with ABC disposal. They think they are the cable company. Charging 50% higher fees than their competition, punishing loyal responsible customers with higher and higher prices and fees! Unless, you call and complain then they’ll …
They were great until they decided to jack my rate up 25% in one year even though our contract said no more than 5% a year. Still waiting on a response on how they can violate contract terms like that. …
missed pickup. They don’t answer your calls. If they do, the customer service is terrible. Once you pay them, there is no way for return. Please don’t use them. Pay extra money and use someone else.
Missed pickup more then once for the entire street, trucks leak all over the streets, leave barrels in front of driveway because the driver is in a rush and starts moving before the barrel is put down, drivers park at the end of that street …
Missed picking up my recycling. Called and they said they would come and pick it up. Never showed up.
Called Sheila 2nd time she first tried to say I never put the bin out but when I …
I’m exceptionally happy with ABC! Every facet of their service is professional. Any issues are addressed immediately. The office staff is pleasant, courteous and efficient and the guys on the trucks are pleasant and accommodating. Being a …
The pick-up service was ok until price increase,. This week no pick-up on Monday, Called Tuesday, Wednesday, Thursday & Friday and got the same answer they will be there today. Never showed up trash still on the street. It’s not the …
In my mom’s 55+ community, they don’t use containers and no recycling which is not the fault of ABC. I dismantled a large Rubbermaid shed and put it out with the trash hoping they would take it. I know it was cumbersome to deal with but appreciate that they took it all away.
I have contracted with ABC for trash removal At least once a month they fail to pick up the trash. They come around the corner too fast, pass my barrels , stop at the neighbors and continue on down the street. When you call, you can wait 35 minutes before some one picks up if you are lucky.
Missed picking up my trash last pickup (Saturday). No big deal I thought. My trash bin is full so I call Monday. I was told trash would be picked up later that day. Called Tuesday and Wed and was told the same thing. The reps on the phone …
I emailed them but was told I needed to call. Nearly impossible to get in touch with them. All I need is to find out whether or not there are any outstanding fines for a rental property we own before I return a security deposit.
Just back from Florida need to restart my removal front office bills me for 2 pick ups a month. I want 1. Already have been charged for two and my dumpster sits chuck full with a yesterday pick up. No phone communication with results. Nobody calls back horrible business
They simply do not understand basic customer service, and are rude about it when asked. They pick up recycle every other week, and last pickup they missed my recycle bin. No big deal, it happens. I did not notice it until a couple of days …
I have been a customer for over a year in 2 towns Carver and Plymouth. my service was fine in Carver but Plymouth (only 3 weeks) has been awful. I have had to contact your “customer service department” 7 times since moving to Plymouth and …
They never pick up your trash, but are quick to take the bill money! When you call to tell them your trash was missed they want to argue with you. Charlene decided she was going to argue with a paying customer because Wareham is a municipal …
I had an incident where a wheel flew off of a dumpster that was being transported by one of their trucks. It flew off and hit my car causing damage to the drivers side door and quarter panel. Due to the nature of the times we are in, I …
These people are grossly overpaid and do a horrible job. Every single week I have trash all over my street and other people’s trash barrels from 3 houses away blocking my driveway. Another company being subsidized by local government and …
I could not be happier with ABC. Their drivers are so friendly and happy to go the extra mile (like waiting for me when I forget to put my cans out, and I wave them down!) Also their trucks environmentally friendly and weigh less than older trucks — something to keep in mind if you live on a private road.
Customer service is horrible …women was very short and rude on phone ..sad to say this is how I started my morning…if u don’t like ppl don’t work with ppl plus we were as present as can be and she was still rude
Twice in a row now they have not picked up our recycling. Recycling is only picked up every other week so we will have 6 weeks worth by the time they pick it up in 2 weeks (if they even do). Trash pickups are commonly missed as well. They …
I have been using ABC Disposal for 9 years and I have not seen a company as bad as ABC. Unfortunately I have to use them because there is barely any other dumpster service available in my area. Missing a month worth of a pickup is not a big deal for them at all and they never fulfill their commitment. WORST!
Had this service for my business and they were terrible. Always leaving the dumpster unlocked so other people would fill with trash. Not responsive via email or phone. I no longer have this service.
Absolute trash at their job. Didn’t think stopping house to house and putting blue barrel in big blue truck was a complicated task. Would rather pay for trash then use their free service
They knocked over my yard waste bin instead of picking it up they left it there. After 7 phone calls and a week later the finally picked it up. That is the picked up what was left in the barrel. They made no attempt to clean up the mess …
They don’t even do a good job picking up your trash! Left a mess infront of my business with the neighbors dumpster ! 1 star rating for sure ! Come back and clean up your mess !
This is the worst company in existence. I don’t know how they are in business, they constantly miss trash pickup, and you have to call multiple times to get your trash picked up, when they miss their SCHEDULED date / time. Don’t even think …
I never leave public negative reviews for businesses, but this company has earned it and people thinking of using ABC should be warned. They regularly don’t pick up on time, often for days on end, you can’t get them on the phone, and when …
Again they did not pickup our trash.!! We kept the barrels out for 2 nights.!! You call the number and your told to go online.!! If you hold on phone no one answers.! If this was a first time I wouldn’t complain, it’s not !! Can I …
I guess when you call to file a complaint you can’t because no one ever answers the phone..nor do they call you back.. second week in a row my trash has not been picked up on regular trash day.. service is horrible
Recently purchased a house in Plymouth and I’ve been trying to get ABC Disposal to remove their bins used by the previous owners from my property since 8/1, but they keep missing the pickup and rescheduling to the next week. I asked if they …
Extremely poor customer service. Just a terrible experience trying to work to correct a problem. Missed scheduled pickups for 5 consecutive weeks on a business account, I had to hire someone to come get the trash. No call backs, promises not kept. Finally just canceled service and they even made that an exercise in frustration.
Do not use this company for any dumpster rental. Some of the dumpsters are all rotten with holes in them and they will not replace them. Calls to customer service are useless. A very poor business to deal with. I suggest using another company for getting any type of dumpsters.
This is the 3rd time in under a year since being forced to use their service by my town that I’ve had issues with their employees not doing their jobs. That orange lid barrel was next to the rest of the cardboard and they left it because …
HORRIBLE! I NEVER RECIEVED A CALANDER AND THOUGHT TRASH DAY WAS A DAY BEHIND DUE TO THE HOLIDAYS. THE WOMAN EVEN ADMITTED SHE DIDNT KNOW WHY PEOPLE WERENT GETTING CALANDERS AND SAID THEY WOULDN’T PICK UP MY TRASH! THEN PROCEEDED TO SAY WELL …
Abc was great . Missed our pick up . Im not sure if new schedule? Was never told was never told changing or skipping. But christy with the commerical accounts line never seems to answer her phone nor return phone calls. No way of getting …
What kind of customer service should you expect from a trash company… ABSOLUTE TRASH. I’ve been trying to negotiate new contracts FOR MONTHS. I have to constantly follow up with the sales manger who won’t email me back for days, won’t get …
Consistent “billing errors” and they do not respond to emails promptly. They claimed 2 months were past due but then said “oopsie computer glitch its only one month”. I sent them the email of the paid receipt for that month and NO RESPONSE. Today they did an unauthorized double charge. VERY SHADY!
I’ve been trying all day to get to Harvey’s in New Bedford. I guess no one works there
My recycle bin was 5 minutes late, the truck was 2 houses down the street, I …
Very unprofessional. Took over ABC disposal (which we had and enjoyed) and spoke to a lady over the phone because we did not know the new schedule, which caused our trash to be missed. Lady over the phone had no idea why people are not …
Because of poor service, we cancelled our account with them at the beginning of the summer. We were on automatic pay by charging a credit card. They have continue to charge us, so we have disputed the charges with the credit card company. …
We’ve been using Mega/ABC Disposal since moving to Portsmouth. At least once a month our neighborhood is skipped or forgotten. We never receive communication of when something happens (broken down truck etc) and our pick up is missed. …
Over the previous several months there have been several times when E.L. Harvey has missed pickups. Every 3-4 weeks their excuse is; broken down truck, no one showed up at work, running behind schedule, and the latest was a truck caught on …
Quick and painless
Awesome place
ANSWER THE PHONE
Not great customer service
Some workers ain’t even good to pick up garbage..
I love ABC. They’re great
Expensive. Lazy unprofessional Slobs. Thanks Wareham
Been going here with my father for years. Quick friendly and helpful.
Terrible service. These guys are beyond lazy.
They pretty much except everything and service is good when it aint packed
Staff in the office and in the yard are so helpful and friendly.
Dropped unwanted stuff , goes by the weight. Line went pretty quick
Provided decent service to my home for 15 years before we relocated out of their area.
Just learned they are now nitpicking what is considered a bulky item even though it fit fine in the bin.
The worst… If you have 4 hours to waste, come here to dump your materials.
Got barrels but didn’t pick up my trash
Listen I always have a bad experience when I have to call any of their customers service reps who are the definition of unprofessional they always hang up and are constantly rude
this place is great, take it easy on them, they are getting rid of your trash, that’s a big deal that we take for granted
Missed hole street last week, called and reported it…almost a hole week later, thrash is still pilling up. SMH!
Been waiting 3 days for them to pic up a couch
They’re garbage men leave a lot to be desired in terms of placing the barrels in an upright position.
Terrible terrible service and they hit you with a secret charge about a week after they pick up your dumpster and dont tell you what its for be very cautious would not recommend to anybody!!!
How is this company not shut down after violating so many laws.
Inexperienced dumpster driver picks them up and puts them down but never in the same place,needs more training or thats the best he can do not sure.
Chronically late with both garbage and recycle pickup, phone calls fall on deaf ears, total lack of customer service.
No star
I don’t know why reviews are low. They are always responsive.. you want bad service use WM
Trying to get someone to call you back is a joke. Dumpster pick up days are missed without warning. Dumpster is never put back where it was originally.
Rude personnel. They also hang up on you.
In the past have had their employees urinate on my house on collection day.
Great service trash always picked up when it is supposed to be..I needed a extra trash barrel for my home they came and delivered no problem.
Very disappointed with not only the lack of communication with customer service to me but customer service to dispatch!
Got hung up on by reception twice and called for a manager after being a 30 plus …
It’s impossible to contact them for large items pick up. You wait forever…. and I even had my called answered and then hung up on.
Thanks for the smaller barrels and not picking up my trash this week. Nice job winning the Wareham contract to not do your job.
When they pickup the barrels with the truck they drop them and they bounce around everywhere. Then they end up in the middle of my driveway.
When they cant get a payment they call repeatedly, but try calling them for anything on their list and you stay on hold for ever no one picks up you leave a message with all the information they need to contact you and they never call you back. About to switch companies I’m still on hold !!!!!!!!!!!!!
Residential trash collection constantly missed. And when you call they are not professional they are Rude.
It’s going on 4 weeks and they have not picked up my yard rubbish every time I call they have an excuse ….. the workers actually pointed at my lawn and leaf bags and then continued to drive down the street and pick up everyone else’s bags .
Went there today to get rid of some building materials (shawmut Ave location…N.B) scale crew yard were very polite compared to when I used to deal with Fall River yard personal
I took my trash there to get rid if it at 2 in the afternoon and was told they were closed with no excuse and could not tell me when they would open on Saturday.
Unprofessional customer service has no idea what they are talking about reported to the board of health after I saw a driver conduct a drug transaction in front of my home
3 day’s in a row no pick up on mattress told each day it would be done confirmation numbers dont mean anything .Try calling automated for non pickup.you cant the machine is too full.
No one ever calls you back, calling them is useless. Even when I have called for an early dump, they weren’t very helpful. They’re big, and they know it, so screw the rest of us….
They refused to pick up one garbage bag. They told me that I could either drop off the bag and pay for the weight or put it in my trash can, that did not fit. I hope we get a new disposal company. I will be sending this complaint to the city councilors and mayor.
Be careful if you see their trucks in your neighborhood. Multiple occasions have they been caught in Carver draining their trash fluids into storm drains.
ABC has always been very reliable. I have never once had an issue with them.
Not good customer service or experience. Few days late with payment refuse to pick up. I have wait til next month or pay another fee. So I canceled no one picked up the container yet.
This place is not professional not responsive spoke to Shela which it seems she is busy everyday won’t get a call back and the manager won’t even do its manager duty to resolve and escalation our city of New Bedford needs to cut the …
Don’t call up these people I asked for a tv to be picked up the same day my trash is the woman tells me its on the 13th of June more than a week. I was trying really hard not to tell her off. Worst company ever.
Impossible company to work with. Signed a contract for weekly pickup a month ago and they have only come once. They keep saying they will fix it then never do. This company sucks.
They drive by the house and don’t pick up recycle
You chase them down to tell them they forgot your house they say they will turn around and go back and never show then you try to call and tell them that recycle didn’t get picked up and your on hold for hours and no one ever comes to the phone!!!!!
Worst customer service. I ordered 30 yard dumpster I got 15 yard. Then they told me because they were contracted through some shady company they couldn’t remove it. How about don’t work with shady companies. No human element here at all!!! Stay clear of this place!!!! You’ve been warned
They need to be reminded to do their job often enough that it’s annoying. But it seems that the billing never misses a beat. Very disappointed as a new customer
Have skipped multiple pickups leaving us with overflowing bins. No one answers the phone and Town of Wareham – whom we pay – says it is not their problem.
ABC went from $56. To $91.88 in
1 month to pick up only 2 times a month! Then refused to pick up my trash that had been sitting on the curb for days until I paid them $148.07
Kind of a joke. I had a contractor leave out on a job and left behind a full ABC dumpster, so I called them to see if they can just come pick up their dumpster, but they said will not because I am not the contractor. It’s my house and I …
When the week after a holiday like Good Friday or Easter, they might assume you took the day off to. Then they miss trash day because they assume it is the next day. Consistency is important when comes to people trash disposal! It seems half the people on my street were unware that the trash day was today instead of tomorrow!
Worst people in the business, they lie, charge twice extra, 😒 I’m all done with them, no wonder there under a 3 star rating …
Way more expensive than other competitive carriers in Lakeville. Service has not always been reliable. Most people I know have gone to competitors because of ABC’s high prices.
They provided dumpsters for total Roofing they never picked up when I was told by the roofer they be here
Called this company because one of their workers took trash from my neighbor’s van and put it in front of my parked vehicle. Called them to have it removed and it wasn’t removed after repeating the address several times to the manager. Horrible company.
After over 30 years being with ABC I canned them, the inexperience staff and forever increasing fees along with other fees they don’t tell you about made the decision to get rid of them easy. The best advice I can give to you the public is …
This company consistently miss our trash pick-up, even when I have called (twice!) to verify they are coming to pick up. This has happened far too many times. When you call to try and get elp from customer services, it’s just lip service, no follow through and no service. Horrible!
My trash never got picked up!!! Now i have to wait till next pick up day not sure where to store my trash ugh!! I contacted them twice with no response.
I have been a customer for over 15 years and never once had a bad experience. The office staff have been more than cooperative.when I was having hard times they worked with me according to my needs. The truck staff we get are always courteous and professional.
Do not I repeat do not, use this company. One of their drivers at the courtyard Marriott in Boston hit my car and the company took no ownership even though I had pictures and a witness. They are not honest nor ethical and I hope they lose …
BEWARE!!!!! I’ve ordered 3 dumpsters from ABC disposal this year alone. It has been quite a BAD experience. Not only did I pay for the dumpsters but they also Charged me twice for one dumpster and now they want they were supposed to put …
I do not use this company since we have a regular city collector to pick up our waste, however; I was in Taunton Mass on Winthrop Street in a parking lot outside of a Japanese steak house. I watched the truck pull up to empty the dumpster. …
Extremely dishonest and unreliable. This company will call literally 4 times in one day if you are late on a payment, however has failed to remove/ pick up trash in a month. Sales representatives call and promise someone will be here on a specific day….well the day just passes. At my breaking point!
They missed my pick up day and then when called they kept saying they would send someone out the next day but no one showed up. Would never recommend this company to anyone.
They constantly forget to pick up my trash and my neighbors. we have called and left messages almost everyday since they didn’t pick it up last Thursday. And we still have the trash in front of the house waiting for them
These guys are completely useless. The city should fire them and put them out of business.
Me and my father have had an account with ABC for several years now, we’ve never had an issue their service is incredible. If your looking for a company whose employees take pride in their work then ABC is who you need to call
Dealt with this company for years for weekly trash pick up service! Always paid our bills on time! When we r away we obviously don’t put trash bags out! So the following week we have an extra trash bag or two they either leave it or charge …
These people keep picking up trash outside my bedroom window every Thursday at 4:30 am. I have called 4 weeks in a row and every time I’m told that this will be resolved. It hasn’t been yet. This company is….. trash.
they seriously picked up my cat and dumped her in the truck. I miss her so much. I am holding i funeral for her next week, anybody who wants to come is invited. May she rest in peace. I do not recommend this business to anyone.
Horrible, first week of pickup we were told to leave out our trash, they dropped off a bin, no more than 2 minutes later the driver drove by, picked up the empty trash barrel and dumped nothing into his truck and drove away. We were asked …
I have been a customer for 3 years now. The first 2 years were great! My trash was picked up on time, my dumpster was returned to its location, and everyone I talked to was friendly helpful & responsive. The last 9 months have been horrible …
The nicest people in the world, when you can actually reach them. Their voicemail is atrocious, and they seldom return calls. They are very responsive if you actually talk to someone, but I think that is a rarer situation than getting …
Never had a problem. In all the time we’ve used them they missed our pickup once (substitute driver). I called customer service and 2 hours later they came back and took care of us.
I have been a customer of ABC recycling for years. We’re pretty easy customers, not big on complaining and paid our bill through automatic withdrawal diligently every quarter. They’ve occasionally missed our pick up over the years but we …
I forgot to put my trash out today, and the driver had already come and gone by the time I returned from an errand. During my call to ABC, the receptionist was very cheerful and said the driver would come back for our trash. I’ve never had any issues with this company.
NOT happy with ABC disposal. They think they are the cable company. Charging 50% higher fees than their competition, punishing loyal responsible customers with higher and higher prices and fees! Unless, you call and complain then they’ll …
They were great until they decided to jack my rate up 25% in one year even though our contract said no more than 5% a year. Still waiting on a response on how they can violate contract terms like that. …
Missed trash few times now. Very rude on the phone it’s like they doing you a favor even though they taken your money and not doing there job.
missed pickup. They don’t answer your calls. If they do, the customer service is terrible. Once you pay them, there is no way for return. Please don’t use them. Pay extra money and use someone else.
ABC Recycling has new owners: EL Harvey. WHAT A DIFFERENCE! Bins are emptied before noon…every week! Great job by new owners.
Missed pickup more then once for the entire street, trucks leak all over the streets, leave barrels in front of driveway because the driver is in a rush and starts moving before the barrel is put down, drivers park at the end of that street …
Missed picking up my recycling. Called and they said they would come and pick it up. Never showed up.
Called Sheila 2nd time she first tried to say I never put the bin out but when I …
I’m exceptionally happy with ABC! Every facet of their service is professional. Any issues are addressed immediately. The office staff is pleasant, courteous and efficient and the guys on the trucks are pleasant and accommodating. Being a …
The pick-up service was ok until price increase,. This week no pick-up on Monday, Called Tuesday, Wednesday, Thursday & Friday and got the same answer they will be there today. Never showed up trash still on the street. It’s not the …
In my mom’s 55+ community, they don’t use containers and no recycling which is not the fault of ABC. I dismantled a large Rubbermaid shed and put it out with the trash hoping they would take it. I know it was cumbersome to deal with but appreciate that they took it all away.
I have contracted with ABC for trash removal At least once a month they fail to pick up the trash. They come around the corner too fast, pass my barrels , stop at the neighbors and continue on down the street. When you call, you can wait 35 minutes before some one picks up if you are lucky.
Missed picking up my trash last pickup (Saturday). No big deal I thought. My trash bin is full so I call Monday. I was told trash would be picked up later that day. Called Tuesday and Wed and was told the same thing. The reps on the phone …
I emailed them but was told I needed to call. Nearly impossible to get in touch with them. All I need is to find out whether or not there are any outstanding fines for a rental property we own before I return a security deposit.
Cancelled by service over two months ago waiting
to receive refund check .left several messages with different personal , no one call you back, …
Just back from Florida need to restart my removal front office bills me for 2 pick ups a month. I want 1. Already have been charged for two and my dumpster sits chuck full with a yesterday pick up. No phone communication with results. Nobody calls back horrible business
They simply do not understand basic customer service, and are rude about it when asked. They pick up recycle every other week, and last pickup they missed my recycle bin. No big deal, it happens. I did not notice it until a couple of days …
I have been a customer for over a year in 2 towns Carver and Plymouth. my service was fine in Carver but Plymouth (only 3 weeks) has been awful. I have had to contact your “customer service department” 7 times since moving to Plymouth and …
They never pick up your trash, but are quick to take the bill money! When you call to tell them your trash was missed they want to argue with you. Charlene decided she was going to argue with a paying customer because Wareham is a municipal …
They pay their drivers so little Even if the drivers are there for 20, 30 years
Class a drivers should get paid more
This company has the worst customer service EVER. I’m normally a patient person but I’ve lost it with these people. …
I had an incident where a wheel flew off of a dumpster that was being transported by one of their trucks. It flew off and hit my car causing damage to the drivers side door and quarter panel. Due to the nature of the times we are in, I …
These people are grossly overpaid and do a horrible job. Every single week I have trash all over my street and other people’s trash barrels from 3 houses away blocking my driveway. Another company being subsidized by local government and …
I could not be happier with ABC. Their drivers are so friendly and happy to go the extra mile (like waiting for me when I forget to put my cans out, and I wave them down!) Also their trucks environmentally friendly and weigh less than older trucks — something to keep in mind if you live on a private road.
Customer service is horrible …women was very short and rude on phone ..sad to say this is how I started my morning…if u don’t like ppl don’t work with ppl plus we were as present as can be and she was still rude
They made me November bill they didn’t pick up that 2 yeard dumpster yet. I make more than 5 call no one answer.
Twice in a row now they have not picked up our recycling. Recycling is only picked up every other week so we will have 6 weeks worth by the time they pick it up in 2 weeks (if they even do). Trash pickups are commonly missed as well. They …
I have been using ABC Disposal for 9 years and I have not seen a company as bad as ABC. Unfortunately I have to use them because there is barely any other dumpster service available in my area. Missing a month worth of a pickup is not a big deal for them at all and they never fulfill their commitment. WORST!
Had this service for my business and they were terrible. Always leaving the dumpster unlocked so other people would fill with trash. Not responsive via email or phone. I no longer have this service.
Absolute trash at their job. Didn’t think stopping house to house and putting blue barrel in big blue truck was a complicated task. Would rather pay for trash then use their free service
They knocked over my yard waste bin instead of picking it up they left it there. After 7 phone calls and a week later the finally picked it up. That is the picked up what was left in the barrel. They made no attempt to clean up the mess …
They don’t even do a good job picking up your trash! Left a mess infront of my business with the neighbors dumpster ! 1 star rating for sure ! Come back and clean up your mess !
This is the worst company in existence. I don’t know how they are in business, they constantly miss trash pickup, and you have to call multiple times to get your trash picked up, when they miss their SCHEDULED date / time. Don’t even think …
I never leave public negative reviews for businesses, but this company has earned it and people thinking of using ABC should be warned. They regularly don’t pick up on time, often for days on end, you can’t get them on the phone, and when …
Again they did not pickup our trash.!! We kept the barrels out for 2 nights.!! You call the number and your told to go online.!! If you hold on phone no one answers.! If this was a first time I wouldn’t complain, it’s not !! Can I …
I guess when you call to file a complaint you can’t because no one ever answers the phone..nor do they call you back.. second week in a row my trash has not been picked up on regular trash day.. service is horrible
Recently purchased a house in Plymouth and I’ve been trying to get ABC Disposal to remove their bins used by the previous owners from my property since 8/1, but they keep missing the pickup and rescheduling to the next week. I asked if they …
They don’t honor their own contracts. They wanted to increase my monthly fee by 37% but the contract states that they can not. I fired them !
Extremely poor customer service. Just a terrible experience trying to work to correct a problem. Missed scheduled pickups for 5 consecutive weeks on a business account, I had to hire someone to come get the trash. No call backs, promises not kept. Finally just canceled service and they even made that an exercise in frustration.
Do not use this company for any dumpster rental. Some of the dumpsters are all rotten with holes in them and they will not replace them. Calls to customer service are useless. A very poor business to deal with. I suggest using another company for getting any type of dumpsters.
This is the 3rd time in under a year since being forced to use their service by my town that I’ve had issues with their employees not doing their jobs. That orange lid barrel was next to the rest of the cardboard and they left it because …
HORRIBLE! I NEVER RECIEVED A CALANDER AND THOUGHT TRASH DAY WAS A DAY BEHIND DUE TO THE HOLIDAYS. THE WOMAN EVEN ADMITTED SHE DIDNT KNOW WHY PEOPLE WERENT GETTING CALANDERS AND SAID THEY WOULDN’T PICK UP MY TRASH! THEN PROCEEDED TO SAY WELL …
Abc was great . Missed our pick up . Im not sure if new schedule? Was never told was never told changing or skipping. But christy with the commerical accounts line never seems to answer her phone nor return phone calls. No way of getting …
What kind of customer service should you expect from a trash company… ABSOLUTE TRASH. I’ve been trying to negotiate new contracts FOR MONTHS. I have to constantly follow up with the sales manger who won’t email me back for days, won’t get …
Consistent “billing errors” and they do not respond to emails promptly. They claimed 2 months were past due but then said “oopsie computer glitch its only one month”. I sent them the email of the paid receipt for that month and NO RESPONSE. Today they did an unauthorized double charge. VERY SHADY!
I’ve been trying all day to get to Harvey’s in New Bedford. I guess no one works there
My recycle bin was 5 minutes late, the truck was 2 houses down the street, I …
Very unprofessional. Took over ABC disposal (which we had and enjoyed) and spoke to a lady over the phone because we did not know the new schedule, which caused our trash to be missed. Lady over the phone had no idea why people are not …
Because of poor service, we cancelled our account with them at the beginning of the summer. We were on automatic pay by charging a credit card. They have continue to charge us, so we have disputed the charges with the credit card company. …
We’ve been using Mega/ABC Disposal since moving to Portsmouth. At least once a month our neighborhood is skipped or forgotten. We never receive communication of when something happens (broken down truck etc) and our pick up is missed. …
Over the previous several months there have been several times when E.L. Harvey has missed pickups. Every 3-4 weeks their excuse is; broken down truck, no one showed up at work, running behind schedule, and the latest was a truck caught on …