ACCC Insurance Company is a workplace located in Houston, Texas. See more
Read More| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
390 Benmar Dr, Houston, TX 77060
Worst insurance company imaginable , I have been waiting 2 months to get my damages paid for because they are liable . I am with progressive but have dealt with them twice before due to fender benders and they are impossible to reach . The …
Rip off, terrible customer service. I had so many problems with this company that I switched after one month. They changed premiums, changed policy terms, changed policy prices, took my money and sent me a cancellation the first week for a …
This is what happens when people pay to keep an insurance id card. Not knowing what coverage the insureds possess. If people want to pinch pennies on insurance companies, a score sub par with negative claims experiences from an insurance …
Been a month since one of their drivers rear ended my mother and daughter on the freeway at 65 mph. Still have not gotten my car fixed. Worst ins company ever. Guess I will have to walk in the business my self.
I am a victim of one of thier insured and I get nothing but run around and lies. I get sent to 5 different departments all claiming to handle me then just send me to another place. I have an injury claim that no one has ever even called to …
NEGATIVE 100. worst insurance to deal with. Its been almost 2 months that their client hit me. Even doe the driver took the blame accc hasn’t payed my totalled loss. Worst company ever!! Good luck and a get a good lawyer.
ACCC IS THE MOST WORST INSURANCE CO. I’ve ever knew, one of his clients hit my car passing a red light, I have 4 witnesses and they refused to pay my car. If you are trying to get an insurance, DO NOT get this trash of insurance.
So if a car that hits you is insured by this company but doesn’t have a listed driver of the person that hit you on policy they can decline the claim. How is this even legal or right. They are a scam
The worst insurance company in the world. They told me they have reservations set for my car but when I went their at the given time nothing was done I had to wait for them at rental place for 6 hours with a 2 year old and every time I called them or would go straight to voicemail
is one of the worst insurance companies, I have more than one month to solve the accident caused by one of their clients and the offer that has made me is very low to the damage caused. I have read the other negative comments and I agree. They are very bad.
We got rear ended by a driver insured by ACCC Insurance Company and we’ve been waiting a month to get our car in the repair shop. We’ve called their claims person 6 times and it always goes to voicemail. We haven’t gotten a call back.
This place is trash. The staff is rude, very unprofessional, and they’re full of lies. If any of their insured customers ever hit you or damage your property….be prepared to fight this company with an attorney. I wish I could give them a …
Had a 1996 Ford mustang that got totaled and State farm gave me 3500
Bought a 2004 Ford mustang that was totaled by ACCC they offered me 2700. Mind you the 2004 had less miles and was in WAY better shape. WORSE COMPANY THAN WALMART
I was hit by a woman who was not an insured driver on the ACCC policy she provided to police. ACCC denied my claim 4 weeks after the accident, 3 weeks after I had surgery to screw my broken collarbone back together from the accident. I …
Their driver who was insured by ACCC hit me, admitted fault, recorded it on video too. …
there is nothing to review! rear ended and now chasing the adjuster who will never call back! perhaps this is their way of doing business!
how can so many people be affected by a company and the company care less?? …
F rating with the BBB pretty much says it all. NBC is investigating hard and asking all people that have problems with this shady insurance company to contact NBC Dallas news station, they have a link on their page to file a complaint.
The worse company to work with for claims. Michelle Martinez was my adjuster, and for someone damaging my front bumper; she does not consider that damage. She calls it “appearance allowance”. They gave the shop $100 for repairs. Bottom line this insurance is as crappy as the name.
This is by far the most horrendous “insurance company”. Whenever you call they have you on hold for 30 minutes and then someone answers with a “Hello?” I was like is this a business or someones house? The “customer service is non existent. …
Worst Insurance company on the planet. Turtles move faster than them. You couldn’t pay me to be a customer of theirs. The government needs to shut them down immediately, this company is a joke in the Insurance world. Google staff members, please add negative stars for ratings.
I used them for basic liability insurance once… They literally ended up stealing $475.00 out of my bank account without reason and didn’t post it anywhere, so the only proof that it happened was in bank statements and they kept saying …
I was rear ended by an ACCC insured driver. My situation has not resolved itself but, after reading the other motorist who’ve had a similar incidents with an ACCC insured drivers, I felt I had to add this to the narrative. THEY ARE REAR ENDING PEOPLE ! Starting to seem like more than a coincidence.
After these reviews and being told that they would take me to court for any medical bills because it was low-impact, I’m gonna go ahead and hire a lawyer. They did offer a settlement though… before they’ve even seen my car. I just wanted to see someone for my back. Not trying to make a buck. Good grief
I was on hold to talk to someone for 90 minutes for more than 10 times，Spent 2 months to deal with，Fnally Tell me because Their customers not cooperation the claim has deny. …
I was on hold to talk to someone for 46 minutes. When someone finally answered, she was not very helpful or polite. Terrible insurance agency, I’m surprised they are still in existence. I now understand why people say “doesn’t even deserve one star.”
AVOID ACCC Insurance at all costs! This company should be put out of business! They will lowball you and give the run around on payout. I was in an accident November 29 2019 caused by their customer who hit me head on. I still can’t walk or use my arm and still havent been compensated, and when I call them I got hung up on.
Their new payment processor, BillMatrix, is seriously faulty in storing personal pymt info, and therefore CAN cause you to lapse in coverage, They will NOT assist ANY CUSTOMER in resolving the situation, especially when it is not YOUR …
ZERO STARS Worst company ever!! Adjusters and appraisers don’t call back it took mine over 2wks too call me. Customer service is mediocre some do their jobs some just want you of their phone. WORST COMPANY EVER. my claim took almost 2 months to close and was paid miserably. All I wanted was to repair my vehicles nothing more.
It is exactly as horrible as most other reviews read! My adjuster was very unhelpful and rude and did not know ANYTHING about her job. I had to file a law suit against them and hope it works! I am also going to Texas Department of Insurance …
This company is a joke! I was hit by one of their clients 3 weeks ago and they still haven’t done anything! Michelle Martinez is very unprofessional and always seem to be “busy” when I call. I asked for her supervisors information and when …
I was hit by one of there insured drivers a drink driver at that and went through the whole process of hiring a lawyer and seeing several doctors due to being hurt just to be told that I may not even get pay cause there is a hold on acc ins …
You can never get in touch with anyone and their customer service, when you do reach them, sucks!!! They take FOREVER to conclude a claim, you wait weeks upon weeks to get responses for simple things. On top of that, worst of all, you have to pay for your own rental car and wait for reimbursement and pray that you receive it.
I am the mother of one of the clients involved in an auto accident a month ago. My son is now paralyzed from the neck down, so I’m trying to take care of all his personal things. I’ve contacted Mr. Raspberry several time and even send …
RUN, RUN, RUN as fast as you can from this insurance company! WORST EVER IN PAYING CLAIMS AND NO CUSTOMER SERVICE. WON’T EVEN GIVE OUT NAMES OF THEIR BOARD OF DIRECTORS. …
Sheer incompetence. Not only will they not cover their insured despite a police report clearly stating he was not controlling his speed when he destroyed my grandmother’s parked car, they cannot even do something as simple as mailing or …
This is the worst insurance ever.. one of their divers hit my car and they didn’t even fix it right.. the door handle still has the scratch and my pillar is still dented and they say they are not going to fix it or pay for it because its …
I was hit by one ACCC drivers, while trying to cross the street while traffic was completely stopped, including the person who hit me due to the intersection lite being red. I pursued to cross while the driver and the other vehicles …
No way to email anyone here. They want no written records. It’s all by phone and ONLY if you can get thru. Once they realize you know you’ve been ripped, they quit responding. Someone needs to report to insurance agency. They have an F with the BBB. I’ve never seen that.
LOL how ironic, I didn’t even look at the reviews for this company but they have 1 star rating, These people are RUDE even the MANAGER (some hispanic guy) is rude lol he is VERY rude. If I could give NO STARS I would. I got a policy with …
Worst insurance company ever!! I waited 3 to 4 weeeks and now they called me and told me that they wont cover my vehicle because the other person that hit me and its insured with them said a different thing and lied and said that it wasn’t …
I was rear ended by someone with ACCC insurance and it’s the worst to deal with. When someone like a collision place or enterprise hears ACCC insurance, all I get is “Ugh, they’re the worst!” It’s the truth. It’s so difficult to get someone on the phone, much less pay for the damages your client did.
It has been over a month that my vehicle had been totaled by someone insured by this company & I have to say this is by far the worst, most difficult process ever. Even with the help of an attorney & the obvious police report they are …
This company refuses to pay a claim because the other driver “cannot be found” I just can’t understand how this is able to go on this long. …
I recently got hit by a person that was covered by this company. I called myself getting the process rolling by doing all of the proper measurements. 2 weeks later and I still haven’t spoke to anyone that has the answers. They transfer …
This Insurance Company is a joke.
Someone covered with this insurance ran into our truck. They did’nt want to pay a simple liability claim. we had to get our insurance to sue them after paying …
Terrible insurance, I was hit by a driver in Houston. Their insurance adjuster Rayvn Francis kept giving me to some bs story that can’t get ahold of Daniel Sanchez Cervantez. Just about everyone in the entire country carries a mobile phone. …
After 3 months of endless calling around 60 voicemails and calls I finally got my check. I recommend calling the company number 888 instead than the agents they never pick up… lots of stress calling but happy I didnt give up and got 1k for a small scratch on my g35 thank you god not the insurance (:
The absolute WORST insurance company I’ve ever came across. The adjuster I spoke was was very unprofessional and rude basically acted like I was at fault for an accident when pretty much the police report is in your data base and says I wasn’t .team 2 sucks ! Good thing I have USAA ! If I could give it less then one I would !
Scam ass Insurance.
I would rate it a Zero.
Bad unprofessional people, you can only pay in ONE office, they charge u for …
The worst insurance company I’ve came across with. One of their customers hit my vehicle and I’ve been trying to get a hold of them for several hours and can’t get a hold of them. Seriously need to provide at least an extension number to avoid the long wait!
Their customer service is horrible and soo rude. They don’t feel they are responsible for things that happened because their insured has their insurance and has been deemed at fault. Their phone presence is the worst I’ve ever experienced …
So this was the worst insurance I dealt with. One of their policy holder hit my car and left the scene. We contacted the insurance and they informed us that the insurance is expired. It looks like a pattern with every policy claim.
I am giving them one star because I don’t have an option of zero star.
On December 2, 2015 I was rear-ended by one of their clients. He went straight to jail for DUI and now I’m dealing with these idiots. They paid for the “cosmetic” damages without any problems but when Sugarland Mercedes did the estimate …
The most unresponsive insurance company as far as being a claimant. I was hit by one of their drivers almost 2 months ago and still waiting to get my truck fixed. Extremely hard to get any response from claim adjusters. Left multiple messages, no response. Very unprofessional!
This carrier protects their insureds even when they’re liable for causing—an obvious—accident. ACCC continues to deny liability after I showed videos, pictures of and after the accident; just a horrible company based in Texas servicing …
My poor 90 year old father, who not exactly poor, was in the passenger seat of his old Ford Bronco, with his grandson driving, when whammm, they were hit broadside by a car that was insured by ACCC insurance company. Well, this was never …
If you have a choice, don’t do business with these folks. Customer service is terrible. It is very, very hard to reach a customer service representative. They promise to call you back, but never do. In many cases, the only choice is to ask …
Bad experience so far , never had a situation like this in my years of driving. One of yalls insurers was coming out of a private driveway into the street and wasn’t paying attention and kept going while I was going straight and crashed. I …
This company is in receivership and is being liquidated. Most of us who were employed here have been laid off. If you have a claim or policy here, I suggest you contact the Texas Department of Insurance for information as to what your options are.
I was hit by one of the insured 14 months ago and the matters still haven’t been resolved! I haven’t gotten reimbursed for Uber receipts, my paid time off from work, and most importantly the ER visits for my pregnant girl who was in the car …
Absolutely horrible experience with this company. I had insurance coverage on my Jeep. Got in an accident that resulted in a total loss in August of 2019. EVERY time I call, I am told the claim is still under review and I will get a call back within 24 hours. Not one call has been returned!! Absolutely terrible company to work with!
Pray you don’t get hit by one of their drivers. They try to bury you in paperwork and never call you for anything. It’s all up to you to get your car fixed. Poor service, I’d rather pay to get it fixed rather than deal with them, which is exactly what they want. They win again! Horrible company.
Bad customer service . They dont answer their customers until weeks later after leaving tons of voicemails. Got a bad attitude from a claims representative by the name of Monica Flores, left message after message for her , and upon …
Horrible horrible company. I had a insured driver through that company hit my car in the drive thru. I called the police and filed a report and even had a pic of his truck with yellow paint on the back of it from backing into me and the …
Same experience as everyone else. After a month of dodging my calls they (Maria Anaya & Company) found their insured not at fault. Claimed the accident was avoidable. It was avoidable had their driver used the light at the intersection …
I will start with I am not even a customer of this company. I received an e mail with a confirmation of payment. I called to find out what was going on. After calling for two days I finally got to talk to someone. The person I talked to …
The cheapest insurance company I have ever dealt with… one of their insured hit me and tried to give me a rental for a small compact car… MIND YOU I HAVE AN SUV!!! and I asked TONICIE JONES ROSS the so called supervisor to help upgrade …
This insurance agency is absolutely horrible. No one picks up the phone. Their insured driver’s wheel flew off of their truck on to my car and knocked my bumper off. I have not recieved any updates and have not been given a copy of the …
We were rear ended by an ACCC driver on April 20, 2016 and we are still waiting. They are investigating even after a police report states that they are at fault. You are throwing your money away people. Switch to a better insurance.
I am trying to find some more lower rate but the lowest here is 1 star only. If you ask me it should be minus either. I signed a car insurance policy (I wish I didn’t) about a week later I started to receiving warning mails every day about …
ACCC Insurance is by far the worst company I have ever dealt with in the past 50 years. They will claim to insure you yet take your money and not provide quality nor timely service. My advice to everyone is DO NOT GET INSURANCE THROUGH …
Worst insurance company ever the people behind the phone will behave like wild animals, they never listen to you, they try their best fraud level to avoid to pay you when it’s their fault they pay but don’t pay as much as they should, all …
As a former employee, STAY FAR AWAY FROM THIS PLACE!! They have ZERO customer service skills, talk to the customers any kind of way, does not attempt to resolve customer issues, will look for ANY reason to deny a claim, have claims open for …
OMG THIS COMPANY IS RUN BY CROOKS. ONE STAR IS BEING GENEROUS.
My bumper has a crack and they are not willing to replace my bumper with a new …
they deserve -0- stars this company is full of b.s. they dont help at all!! Im still waiting for our rental reimbursement!! Luckily my insurance company paid out our vehicle total loss. ACCC had police report and they still didn’t want to …
My truck was stolen on April 4, 2016 recovered on April 5, 2016 and I am still waiting for the insurance company to pay the towing and storage fees so my truck can be released to me. Today’s date is June 20, 2016. I call and nobody ever answers the phone just straight to voicemail.
Unhelpful. They canceled my automatic payments then charged me $30 to reinstate which when i logged into their online system it stated that the “cancellation” date is never so it NEVER should have been canceled. I was requested to fill out …
This insurance company is horrible. Our accident happened in October and still do not have our vehicle back. We have left messages on a weekly basis and still no returned phone call. We’ve demanded to speak with a supervisor and nothing. Next step is to seek legal advice.
Their client at fault, per witness and police, but claim still denied!! My suggestion is to file suit as I refuse to file with my own insurance. Their client ran a stop sign and was seen and reported to HPD. The so-called ‘adjuster’ took …
Got into a accident with one of their insured drivers his fault got the police claim and its been one month without them calling me or telling me any information about the claim finally called and had to wait hours when i ask whats going …
I was hit by a guy who had this insurance company and by chance it is currently my insurance as well. The guy admitted fault. My adjuster was Mel Jimenez – Vargas. I made numerous calls to Mel but never got through. After several weeks and …
This is the worst insurance company EVER!!!!!!! do not get any policy with them even tho they are a little bit “affordable”.
i had a policy with them which i paid for three months and was cancelled a few …
My brother had to get an attorney for compensation after being involved in an accident. He was not at fault and his car was totaled. The other person involved is covered by this company. This insurance company won’t even speak to him. This is now going on two weeks.
I was rear-ended by someone with ACCC insurance. I was a little worried when I saw the negative reviews, but they were professional and did what I expected. My only complaint would be that each time I called, I’d be on hold for 10-15 minutes, so it was difficult to get through to someone. Aside from that, not a bad experience.
No idea how this company is still open. Read the reviews here,on yelp or visit the BBB as they show what a scam this place is. They refuse to pay out any money after a car driven by a driver insured by them hit into my parked truck. …
I wish I didn’t have to give any stars. I wish I didn’t have to deal w these people but apparently they are very popular and appeal to those who cannot drive!!! …
Don’t waste your time or money with these crooks. They don’t answer their phones. They don’t even have a physical address (just a post office box … wonder why? guess to keep the many unsatisfied customers from showing up in person). …
Be aware of this company.
I was giving a recorded statement, the guy over the phone twisted my word and …
Yes I hated it. I had the same horrible experience as the previous persons. It’s impossible to get a hold of anyone in that company. I was in an accident and I placed the claim with them, I had the police report and everything but they …
I’ll just repeat what everyone else is saying…worst insurance company on the planet, hands down….and now I’ll wait for their automated reply…”our goal…please feel free to fill out….blah, blah”. I was at the airport in the …
This company is full of crooks and thieves. I was involved in a collision with an ACCC insurer; I immediately started a claim and followed up with the numbers provided by their ACCC rep but to no avail. I was provided an agent who no longer …
People who run this business should be jailed. I was hit by one of their drivers, needed a new bumper. It was 1 am so I took his info, insurance, pictures and made a claim to his insurance (accc). Well they say he claims he didn’t do it and …
A careless driver hit our 2017 Toyota RAV4 LE from behind. The driver was an ACCC Inurance’s policyholder’s girlfriend. The police ticketed the driver. We, of course, filed a claim against ACCC Insurance for the damages done to our …
DO NOT USE THIS INSURANCE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!! You get what you pay for. If you get into a car accident this company will not cover you (THEY MAKE SURE OF THAT). They are the most unprofessional insurance company around, I …
Cheap insurance for high risk drivers with DWIs and then they deny liability because their insured simply doesn’t answer the phone to make a statement. I dont think they even try to contact their policy holders for statements. Then they …
This company is a fraud. A client of ACC hit my car, and the adjuster who will not answer her phone did not go to look at my car that has been on a towing lot for nine days. One of the only times I have spoken to her, she said my car was …
I was hit by one of there customers 8/10 and I have been calling to see when my car will be repaired I keep getting the run around. I was called back finally after I said I was getting a lawyer. But she did nothing but asked me the same …
They insured someone who did not have a driver’s license and she is listed on the policy. I don’t see how they can insure someone who does not have a valid drivers license. She rear ended my car and it was a total loss. I have injuries …
I was rear ended by an ACCC insurance driver thanksgiving weekend 2015 and I had followed all the required procedures in order to file a claim and get my car fixed. The ACCC Rep that was handling my claim was Maria Anaya and she provided me …
Trying to get a claim resolved is like getting teeth pulled with no anesthetic. They sent me one letter in two months saying get my car out of storage or they would say I did not compile and reject my claim. After four weeks they said oh …
This insurance company is unprofessional, inconsiderate, lies about returning calls, management is garbage… I WOULD NOT conduct business with a company that fails to even communicate with customers. I have been waiting for a follow-up …
I was struck from behind and their office refuses to return calls. Almost three weeks now and they have yet to allow for a single phone call, let alone a rental replacement or an appointment to get my vehicle repaired. Talked to local body …
A person with ACCC insurance hit my car. Police report faulted that driver. Ive been trying for months to get them to pay off the damage without success. My State Farm agent said this was the worst insurance company he’s ever dealt with. I’m left having to file suit against the driver to try to recover damages.
Worst Insurance company ever! I called this insurance company and filed a claim. I waited almost 3 month and now they told me that won’t cover my vehicle b/c the other person that hit me they have been uncooperative and have failed to …
this is the absolute worst company i have ever delt with. I got rear ended from one of their customers and they first did not adjust my car correctly, only allowed me a 3 day rental and my car took a week they called called and called about …
Joke of an insurance company. They handle claims poorly, no one that works in the claims department has a head on their shoulders that allows them to comprehend anything past a 1st grade level. In a situation where we were t boned by one of …
Scam. Their driver made a left hand turn into the side of my car and received 2 tickets from DPS. That was 4 weeks ago. After weeks of not returning calls, they now claim – as usual – they cannot get ahold of their driver. I will be filing on my insurance and filing a complaint with TDI. I don’t know how this company is still open.
Worst company in history. If you have to deal with them its best to just have your insurance go after them or just sue. Also GET A POLICE REPORT or the will try and deny the claim. What a fruad place of business. Their insured ran a red …
I have been with them for about five years off and on. They are inexpensive if you want the minimal coverage. Their customer service is not up to par. Always had some difficulty when paying on line, its long and you get diverted. I …
This company is a scam. I’m a customer and I got into a crash with another car that hit me from behind, I was clearly the victim, the company did not side for me. They didn’t get my total statement. I found out by the other person’s …
I just received a letter from this insurance company and it lists me as claimant for an accident in December 2015, there are two names listed under insured person and driver. I have no idea who these people are, I did not have an accident …
This insurance company is the worst one heard of from most of the personal injury lawyers. I’m about to go through a law suit with this company because of their negligence of not trying to pay for lost wages and physical therapy. Me and my …
I was rear ended by a vehicle, whom was rear ended by the daughter of the Insurer of ACCC Insurance on 04/17/2018. It is almost two weeks, and I spoke with the claims adjuster Mr. Gooddall. He was very nasty, and petty. I told him that I …
Worst insurance ever!!! Long story short I was involved in an incident when it wasn’t even my fault; the woman claimed a different story; when the company contacted me to get my side of the story I told them i had witnesses if they needed …
Company is so bad that we paid out of our pocket to use our own insurance, although it wasn’t our fault. You will not be getting a rental car soon with ACCC and they will try to move your car to a lot so they can drag their feet. Good luck
I have been trying to get a hold of someone from this company for 3 weeks. Every time I call I’m on hold for a minimum of 45 minutes just waiting for someone to pick up. Their client ran a 4 way stop, hit me and then when I started to …
This company is completely unprofessional and unrealistic. They treat you as if they are the victim and have a conspiracy theory that body shops are charging for sanding, buffing, and polishing in Austin because they didnt do work right the …
I never leave reviews but after this horrible experience I think it’s necessary to warn people about dealing with this insurance company, if you get hit by one of their customer PLEASE don’t even bother just let your insurance deal with …
My car was totaled loss after being in an accident with one of ACCC’s insurers. I must say after reading the reviews I was very worried, and stressed that I would not be treated fairly. I gave them 2 stars because my adjuster Ms. Diaz never …
How do we get this insurance co. out of business? Their insured ran a red light totaled my truck, forced me into the car next to me and all occurred 4/30/2015. My insurance Allstate handled all my financial problems except for a rental car …
This company is so disrespectful. Adjusters aren’t doing their job, nobody ever calls back and a supervisor is suppose to contact me within 24hrs of complaining about the adjuster not contacting me…it’s been 3 weeks and counting. All the …
A window of mine got busted out and in SC insurance covers window damage. my adjuster accused me of doing it prior to getting insurance with them on more than one occasion, when I did get ahold of him he would ask the same questions and …
It has been over two weeks since I was hit by one of their insured motorist and they are horrible. I can’t get anyone to call me back let alone answer my calls! I have been told my car is not drive-able and I need a rental and still no …
Unfortunately there are not any negative starts to give this insurance company!!!
UNFORTUNATELY I HAVE TO GIVE AT LEAST ONE STAR TO MAKE MY REVIEW POST TO THE …
I’ve never heard of a scenario where a victim from an accident ends up with the worst outcome. 2 weeks ago an ACCC insured driver backed up into the side of my car as I was parked. I expected it should be an easy fix, just to simply fix my …
Worst insurance company to deal with. Everytime I call I have to hold for 30 minutes sometimes more. If you leave a voicemail you won’t get a call back until days later. I got hit by a drunk driver that is insured by them back in May and …
Got rear ended by one of their insured. He admitted that he was driving without his lights on well after the sun set. Said he saw me coming out of the exit, but didn’t honk until right before he hit me. I’m pregnant and went to the ER to …
I was rear ended 12.12.17 by ACCC insured driver in which the driver was pulling a landscaping trailer. The adjuster declared my car totalled in which it’s a new car. I don’t have a car nor do I have a rental. This company is horrible and …
Hello to whom is reading these reviews,
I had to come read these reviews because this company is horrible I on the other end an the company that repairs your vehicle and these adjustors makes the …
– They will not pay for rental car past “repair days”. Even though you cannot help when shops are open close or on vacation. They will do ANYTHING to get out of helping you or doing anything that has to do with customer service. One of …
Been 9 days since their customer slammed in the back of me and still haven’t heard a peep from adjuster! When you call they leave you on an endless hold. They promise to call back, never happens. Tried to file complaint and was told they …
I actually had an okay experience with ACCC Insurance while it was my car insurance. We made a claim and we were at fault. From the first person to the third person I spoke to from ACCC, they helped us get our claim moving. They paid for …
I can see that I’m not the only one with this issue. It should be illegal for them to operate.
WORST COMPANY EVER; IT SHOULD BE ILLEGAL FOR THESE GUYS TO EXIST. I only gave …
Was hit by someone with this insurance company. Took 2 months to finally be done with claim. Was instructed by their appraisor that my car was safe to drive when it in fact was not (found out after 3 weeks when they finally got it together …
I was hit from behind by an ACCC insured. They didn’t want to pay me because they said they didn’t know if I was trying to scam them or something. I took a picture of the girl holding her license and her policy card so I don’t understand. …
I wish I could give negative stars. This company is completely fraudulent. After inspecting my car and writing an estimate the adjuster got in touch with me, after 3 weeks of not answering my calls. It was more than established that this …
Absolutely the worst crooks I’ve ever dealt with. The employees are rude and disrespectful and even with a police report from multiple officers and their driver being ticketed they still will not cover 100% of damages. ACCC says we should …
This company is a joke. I got hit by their client i put my truck in the shop and because the body shop did not complete the work and the time they they gave them. I am no left pay for a rent car. I have no control of how long a body shop …
WORST INSURANCE EVER! My son was hit by one of their drivers on 8/21/20 and I called to see what the delay was on processing the claim. The police were called, but since there were no injuries and minor damage they said it would be hours …
Thanks for the advice. I will be contacting my Attorney Monday morning to take care of this company. I can tell by my 1st conversation with the claim representative and adjuster this company is shady as hell. But Im not going to talk nor …
One of their clients hit my wife’s car on July 30th. An adjuster appeared at our house on the same day and life seemed good. It is now September 19th. My wife’s car has been fixed for 14 days but the promised check only covered partial …
The worst Insurance company ever. You have to constantly follow up with them every 2 hours or they forget and nothing gets done. …
I got hit by a person insured by this company. Called two weeks later because I was busy at the time. They wanted me to fill out the application and processed the claim the same day after business hours. The next day, they called me and …
Complete scam. I was able to start a claim 10 minutes after being hit by one of their drivers and then received a letter saying their insurance had been cancelled two months prior. I called while still at the scene of the accident to verify they had active insurance so explain that one to me. Bunch of crooks.
WORST!!!!!!! DO NOT USE THIS INSURANCE COMPANY. If you get into a car accident this company will not cover you (THEY MAKE SURE OF THAT). They are the most unprofessional insurance company around, I reached out to an adjuster and her …
Worst insurance company ever. They need to be shut down. One of their policy holders hit my car. It’s been almost 2 months and neither I nor my insurance company can get a hold of them. Even my insurance company says it doesn’t look like …
Worst company to deal with. My husband’s car was rear ended by a girl insured through this company in the beginning of November. It is now the end of January and I am still trying to have the claim fully resolved MONTHS later. Everyone in …
This was the worst experience I’ve ever had with an insurance company. I was involved in a car accident that wasn’t my fault. My back bumper was completely destroyed, hanging off & needed to be replaced. But because there was a previous …
As a dealership owner, we do not accept this insurance based on the fact that they are so unprofessional handling their claims. Customers end up paying out of pocket for a total loss vehicle. Avoid yourself some trouble, I’m sure price …
Isn’t this strange how everyone has been rear ended by this company? I believe their insured clients are deliberately doing this. The same thing happened to me, I was in traffic and their customer deliberately sped up and slammed in the …
I prepaid our policy $511 before it was due to renew. A few days before the current policy was to expire we bought a new vehicle. Immediately asked to switch vehicles. They wanted to charge us $185 to switch vehicles. So we cancelled with …
I should of looked into this company before getting involved with ACCC… trust the reviews of everyone putting 1 star… ACCC COMPANY is Awful. Terrible. Provides Horrible customer service, they seriously suck. They do not care about your …
I was stopped in traffic and their insured car rear ended my car, I filled a claim since December 18th, an adjuster came and appraised my car and deemed it a complete and total loss, I was promised a rental car, still haven’t got …
This company is the worse insurance agency I have dealt with… My vehicle was hit by a person insured by them. Filed the claim and from there on took forever to get reimbursements for the repairs and vehicle rental. I had to deal with …
GEORGE FLORES does not call, he was supposed to get in touch with me with in 24 hours of the accident ( hit and run, by one of their drivers) it has been over 2 weeks, i have left 7 messages, my insurance company has left several messages. …
I spent 2 years getting my beautiful Grand Am GT into perfect brand new running order and this lady comes out of nowhere I swear and pulls right in front of me and wrecks my car. I feel like it was a set up. I was paying attention to the …
These people are THE WORST! I was rear ended…just like all the other reviews and it took forever to get things going. It is now a month later and my car is being fixed. They are refusing the extend my rental just because “my body shop …
This company is the worst insurance company ever. They make sure to take the money of the people they insure but when it comes to paying for a damage, they act so irresponsibly. They just delay the process for as long as they can …
I was hit by one of their insured before I filed my claim I read tje reviews so I was a little scared after what I read. I filed my claim the next day which was on a Friday Monday the adjuster was at my house checking the damage. They told …
Poorest insurance company service ever! I wasn’t even a client of theirs but I got involved in an accident with one of their customers back in 2014 and guess what the bills are still following me!! The adjuster I was assigned to assured me …
Worst insurances out, same as everyone else unresponsive, negligent, horrible service from “team 1” if you catch them in a lie they’ll hang up on you. They’re driver hit my truck and he’s been ignoring they’re calls and letters so now the …
Two months ago I was in an accident with someone who had ACCC insurance. I went all the way up to the point where I had to upload pictures to their app and then they never contacted me again. I have been trying to get this resolved and I …
On March 10, 2018 I was hit by a ACCC insured driver. After reading the reviews on here I was so worried about how my claim was going to be handled. I met with their appraiser on the Tuesday following my accident and was assigned to Emaus …
My wife was hit by one of their insured. Who was arrested after the accident. While she was filing the claim with them I was on Google checking out reviews. I have to admit after reading all the bad reviews my heart sunk and I was prepared …
I do not have ACCC insurance but I had the worst of luck of getting hit by someone who does! At first it was fine I called in my claim and got everything settled on my end but then a month later my car still isn’t fixed and I haven’t heard …
I ain’t never forget. One of your insurers hit my car straight on and y’all refused to take responsibility. Saying it’s my fault because I was at there at the wrong place and time. We got all types beef now. My car was a total loss and I …
WHY CANT I GIVE THEM ZERO STARS!!! The absolute worst company ever! First it took them a full months to accept responsibility with a witness statement AND a police report stating that their insured was at fault because their insured didn’t …
I am not a customer of this sham company. My husband is the victim of an accident in which this company insured the other party. They claim that their customer is not responding to their calls, and we have to give them 30 days to respond. …
No stars should be given to this company! I’m currently in the process of hiring a litigation attorney to go against this company and the individual that hit my car. The insurance company is refusing to pay for the damage to my car when …
Okay so I’m not usually one to post a review but seeing all these negative reviews I felt necessary too. I was hit by a driver insured with ACCC right before new years. It was their fault and they took full blame. Information was exchanged, …
I was rear ended by an ACCC driver on December 18, 2015. This is by far the most unprofessional and shady insurance company out there!!! Wish I could give them lower than one star. They do not answer your calls and take their sweet time to …
My husbands was hit by someone claiming to have this insurance. The cop could not find him in the system and the guy was issued a ticket for no insurance. However, the guy kept claiming it was up to date. …
This company is not even worthy of 1 star. One of their policy holders – Eulalia Gorosquieta Perez – carelessly hit my car in a parking lot! I have called and followed up with this insurance company. They never call when they say they …
This is the worst company I have ever had to deal with. It has been 4 weeks since their insured hit me. I finally got a written claim and was able to drop off my truck for repairs. Now need info on rental no call back. I have called, my …
I was struck by one of this company’s insured drivers in June. They are purposeful with their lack of energy and effort to resolve claims. My car was unsafe to drive, and I personally rented a car, so that I would be able to accomplish …
ACCC is not responsive. My vehicle was hit in a parking lot by one of their clients over 30 days and I have not spoken live to and adjuster to date. I lost my job because I didn’t have transportation to my temporary assignment and they have …
Worst insurance company to deal with. I got hit by one of there drivers and my vehicle has been at the body shop for over a month. They tell you what body shop to take it to. My vehicle is in worse condition than it was when I dropped it …
This is the worst company I have ever had to deal with. I have been waiting for 3 weeks to just get an adjuster to come out and look at my car. I took it to my insurance agent and the repairs are going to cost me over $3000 and no one …
Update: 2 1/2 months after they claimed to have paid medical bills I still have outstanding balances. Laurie Robinson is totally inept at her job as a bodily injury adjuster. Im just letting my lawyer deal with them now. …
I had the miss fortune to be involve in a collision with one of their client, at the time of the accident the police was call and the driver was declare at fault by the peace officer, who assure me she was insured. I filled a claim the same …
Worst Ever!!!! Good luck with these people. They don’t return your call they ignore you. This is my first accident ever. It was not even my fault one of the accc insured hit me from behind. Messed up my bumper,tail light,the trunk of my …
We are not a customer of ACCC Insurance and will never be. One of their insureds ran into my wife on her way home from work. We called ACCC to get the claim started. I spoke to a representative on Friday Afternoon and ended our …
I’m on my third attempt of the day to get through to this company to get the estimate from them, but I keep getting disconnected after more than an hour on hold. No body shop will touch my car without the written estimate from this company …
This insurance company is the worst one out there. I do not have them but i recently got hit by someone who does. 1 month later and they still have not accepted liability for the accident nor do I have a rental car. They never give you a …
Horrible company. Insured driver’s drunk sister ran over a huge tree in our yard, destroying the tree. Called to at least get enough to have the tree cut up and removed. First told the driver wasn’t listed as an insured. Then when my …
WORST INSURANCE COMPANY EVER! One of their insured hit me and totaled my car back in April. They have picked up my car and the only thing I have received from them is a $175 check for a FIVE day rental. What world do they live in that you …
Was in a minor accident with their insured. Had to extend my car rental because my vehicle was not ready to be picked up. Now ACCC says they did not cause the delay in my vehicle being repaired and now want me to pay for 3 extra days for a …
This is by far the worst experience I have ever dealt with around an insurance company. The level of professional negligence is unbelievable. Was involved in an accident who rear ended me back in June. Have yet to hear from them. This …
I was recently hit by one of their customers and I have been on the phone EVERY SINGLE DAY since the accident attempting to get a hold of someone to file the claim against them! It is ridiculous, I sat on hold for so long that my phone had …
This company is HORRIBLE. One of their insured rear-ended my daughter (who is a minor and was driving my car). In the first few days, I was unable to get anyone to do anything to help me. They just kept taking messages and saying someone …
This is the worst insurance company I have ever had to deal with. My car was hit on September 30, 2017 and it is November 13, 2017, nothing has been resolved. My car was deemed unsafe to drive by the body repair shop and ACCC Insurance only …
UPDATE:
THEY FINALLY PAID THE CLAIM, ~49% OF WHAT WAS SUBMITTED. THEY INSIST THE COMPANY THEY USE TO PRICE SERVICES IS AVERAGE FOR THE MARKET. SADLY, WE ARE SUING THE …
This “insurance company” is a joke. I literally have no clue how they manage to stay open. I was rear ended by one of their insured and pushed in to the car in front of me. The accident was 100% their insured’s fault. It has been over …
UPDATE – Today is 10/18/16 and MY INSURANCE COMPANY has repaired my car. ACCC did randomly send me a check to cover my deductible but, I have yet to receive ANYTHING else from them. I have not even received a phone call. I am out of pocket …
This is by far the worse insurance company I’ve ever dealt with! It’s been nearly 3 months since my incident with their insured person and I’ve yet to hear anything from them! Everytime I call theres a different reason why my claim has not …
This is the worst insurance ever. A driver insured with this company was speeding and rear ended my van and cause about 3,000.00 in damages 02/16/2015. I was working with them to try to get my van fixed for about 3 months. The whole time I …
How i wish i can give 0.001 star. Very bad and horrible insurance company, no wonder 99.9% of people gave 1 star, shame!. So on Saturday 4th of August my car was parked at the parking lot in my apartment. How ACCC insurance policy holder …
I was in a car that was rear ended by thier insured father and I was hurt. The insured called in to ACCC insurance and they accepted liability. But I am unable to move the claim forward to resolution as I cannot get in touch with the …
We are dealing with ACCC Insurance company since April 4. MY son was Pushed off a overpass on I45 DOWNTOWN Houston rush hour 8am TRAFFIC his truck dropped 15 feet on top of another moving car. HPD came out. The ACCC Policyholders was found …
One of ACCC’s insured ran into my car over Thanksgiving. Upon hearing her insurance was ACCC I googled their reviews and was terrified at the prospect of dealing with them. I must say I was pleasantly surprised. They were no better or worse …
This is the worse company that i have dealt with, i was hit by one of their clients and its been nothing but trouble dealing with them. They never answer their phone and now my car at the shop and the shop will not release to me until ACCC …
I had this insurance before I got hit. I was planning on renewing my insurance with them but now that I have gotten hit by someone who also has this insurance, I highly doubt it. My car got hit while it was parked, And the driver did their …
This is the worst experience of my life with an insurance company! My wife got hit by another driver insured with ACCC, it’s now two months ago. Nothing has happened, every call takes minimum 1 hour or more to get somebody on the phone, …
This insurance company is a scam! I was stuck by a driver insured by ACCC on 10/12/2017, totaling my vehicle. The driver was lisenced out of NY, the vehicle was registered in GA, and the policy is out of TX, where ACCC is based. The driver …
This INSURANCE Company has the worst customer service ever. The adjuster Roger Holifield took 8 weeks and Never released payment and never return my calls or emails.I have to keep calling him …
Fly by night insurance I have had a claim out with these guys for over a month. I was backed into by one of their drivers who left his insurance info. They claim they cannot get a hold of him and therefore have not settled my claim. I …
Very unprofessional. Never pick up the phone. Left several message and no respond. The insurer hit my brand new car rear end and for 3 weeks, this company never sent an adjuster out to inspect. When I finally able contact them, they said …
Having read from all bad reviews for ACCC, i admit that i was kind of nervous at first. However, i honestly believe that it’s my responsibility to share my little story and why i gave ACCC Five stars. …
I knew I was in trouble when I saw a one star rating. I was rear ended by one of their insured on 5/23/16. I had to pay my 500 deductible, plus another 150 for my share of the rental car. I get a letter today saying they want pictures. …
One of this companies insured drivers rear ended my wife while she was stopped. It’s been 30 days still nothing from the insurance company. Nothing but the run around with no call backs. Not only does her car have significant damage our two …
WORST insurance company known to mankind. I was involved in a 3 vehicle accident caused by someone insured by ACCC. I filed a claim immediately the next day because I had never heard of this company. Well of course my allegations were …
Not sure how this insurance company is still open. I was also rear ended by a policy holder of theirs (like many other reviewers) and would leave voicemails and emails with the person handling my case with no response. This went on for more …
My vehicle was in an accident with one of there clients (who was at fault) in the first week of May and it’s now July. My car is still not fixed always put on hold for at least over a hour, never return my calls, and are very …
This is the WORST insurance company I have ever dealt with. In Nov 2014
My husband and I were in a accident with one of their clients. She rear ended us and assume full responsibility. It took ACCC a month to repair our vehicle. …
0 stars for ACCC ripoff Insurance Company. was forced to give them a star or this crooked company would not post my comment. I was a victim of a careless driver a client of ACCC. She attempted to pass me on the freeway came into my lane …
I was rear-ended in early November 2015 by an ACCC customer. So far its been quite the challenge dealing with this insurance. If you are hit by one of these drivers, CALL the police and get a report no matter what!!! I called her insurance …
THIS COMPANY IS FRAUD. Of course I was rear ended by someone who owns this crappy insurance. First of all, if you contact ANY adjuster, all calls go straight to voicemail. No matter which day of the week or time of day, NO ONE will answer …
I was hit on the side on friday by one of their policyholder and he left the scene. It was a hit and run. We called the police and they provided with the policy info. I called the insurance company right after and started the claim process …
There are truly no words to describe how HORRIBLE my experience with ACCC Insurance has been. My car was totaled by a driver with ACCC Insurance who was texting and driving. 2 months later and I haven’t seen a single penny from them. They …
I was rear ended by one of your policy holders 2+ months ago. I have been dealing with your horrible agent Gloria at ext 1362 for months now.My car was undrivable and had to be towed, something jarred the electrical system in the car, I’m …
I had an accident on January 8th with a driver insured with ACCC. As I was trying to find a company that would repair my car, two of them told me that they do not work with ACCC because they do not pay the claims. I agreed to receive a …
I was hit by one of their drivers and it has been one of the worst experiences I’ve had trying to get my car fixed. Hours on hold only (THE HORRIBLE JAZZ MUSIC/ AD THEY PLAY EVERY 5 SECONDS WILL MAKE YOU WANT TO JUMP OFF A BRIDGE) to talk …
How unprofessional this business is. From adjusters to supervisors, this company is a joke! …
Long story short: was hit by one of their insured. Waited months for claim to be paid out because of their failed attempts to contact their insured to get their side of the story. Keep in mind, this person was driving drunk and nearly ran …
My wife was rear-ending back in March of 2018 by one of their clients and although they cut us $200 a check to fix the car but they won’t return our calls to pay for the $4,000 ER visit. We weren’t worried about the car but more so that she …
Probably the worst insurance company to deal with! Accident happened in Dec 2017 and by the time I got my vehicle in the shop it was Feb 2018. Unbelievable wait times when calling, hold times range from 45min-1 hour on average. When I got …
We have a pending claim from like 5 months ago and we have been calling and calling and calling our adjuster and even got the number for her manager which we have called repeatedly as well and have not received any call backs. They sent us …
They’re only getting 1 star because there’s no rating low enough to describe how bad this company is. I’ve been waiting over a month to get a relatively simple claim resolved. My totaled vehicle is still sitting in my driveway, damaged by …
This company is a fraud, why they are allowed to sell insurance in this state is beyond me. Claims take months to process, ultimately just to be denied. They never answer the phone, and their responses are scripted. I recommend that if …
Prepared to be SCREWED over if you ever get hit by someone insured with the company. Won’t pay you for loss of your car until THEY decide they are at fault. Then once THEY decide they are at fault then they only pay you from that day. …
I was rear ended Saturday night by one of their policyholder. Big surprise he didnt have a license. I called Sunday and started the claim process the first representative took the call was nice, she provided me a claim number and the …
Where do I begin. Unprofessional, super duper rude, ignores calls/messages, lies, etc…etc.
In was involved in a wreck with one of their liability policy holders. It was …
This is the absolute worst company to deal with. I was hit by one of their clients in September of 2018 and have yet to receive payment for my medical bills and time off from work. The representative that called for my statement was …
This is the worst insurance company that I have ever done business with. The adjusters are very unprofessional and disrespectful. Someone hit the door on the drivers side of my car. It took them several weeks to appraise my car. The damage …
Worst company ever!!!! I had to provide the car dealership with proof of insurance before I could leave with my car. My insurer was already closed for the day, so the dealership suggested that I get a policy with this company. It was the …
Got hit on July 3rd by one of their “Driver” and on July 24th I finally received a phone call stating that the claim as been declined due to the person that hit my vehicle was not on the Policy Holder Insurance and apparently doesn’t have a …
My husband was hit by one of their insured drivers. It has been nothing but push the can down the road kinda business first they didn’t have our phone number correct then all the adjusters on vacation, now the car was possibly stolen so …
I got into an accident Saturday night and gave a call to ACCC Tuesday morning. Within a day they set me up with a claim #, had my vehicle inspected, and issued a check to the collision center. They work FAST and they have GREAT customer …
I was hit by a client of this company and initially they were responsive and worked to get my vehicle repaired quickly. However, once the repairs began, I was charged for a “betterment” for a part they were going to have to replace anyway, …
I would love to give this company a negative 2 stars if i could. I have been a LOYAL customer for 3 years. Early payments, no accidents, no claims, nothing but a CONSISTENT payment history even while i haven’t had a drivable vehicle in a …
If I could give this company negative stars I would. The appraiser Sam Acuff is the most unprofessional person I have felt with. He quoted refurbished parts on my car and told me that they were not refurbished. He also hung up on me when I …
I was hit by their driver more than 2wks ago. Now the driver is avoiding them and I have to wait at least 2mths before I can get my car fixed. Their client, the at fault party, will not cooperate and speak with the company. I was told by …
Absolute scam! We were hit head on by one of there customers, after many excuses they finally accepted our claim. 2 months later we finally settle & receive our claim checks. Only to go try to deposit them into our bank. The check was …
This company is definitely TRASH. Don’t even waste your time. You can get reasonable insurance with Elephant, Geico or another company. Their driver rear ended my vehicle at a red light and they refused to repair my car. Their driver was …
The insurance company is bad, but good at the same time. Customers need to understand that you get what you pay for. You also need to understand what’s on your policy. A lot of people file claims when they only have liability and don’t get …
Was hit by one of their clients, they called me shortly after and said they would be in contact with me within 48 business hours and they would provide a rental, neither of those things happened. I called a week later and was told they were …
I was hit by an ACCC driver. After seeing the reviews on Google I was really worried having to deal with them but to my surprise all went very smoothly. It was the other drivers fault, I had witnesses and a police report that showed the …
This is the WORSE insurance company i have ever dealt with, the Texas department of insurance needs to shut them down. First I was hit by one of their insureds who was driving on the wrong side of oncoming traffic then attempted to lie …
SAVE YOUR MONEY! WORST INSURANCE EVER!
Got rear ended on a red light a month ago on Saturday night on my way to a birthday party with my 6 year old daughter. Made the claim Monday morning. This was …
My wife recently got into a car accident with another driver covered by ACCC insurance. The other driver was at fault so I googled ACCC insurance to see what I was getting into. I saw nothing but bad reviews and almost went ahead and filed …