The company pricing is extreme. I’ve never known a company to not look for ways to save you money on your car insurance especially when you have been dealing with them for a while. I guess I should’ve went to Progressive.
What a shame this company went so far down hill. Extremely poor customer service and the local Bradenton Florida agent was absolutely no help. Time to switch companies and no longer refer this company.
The worst customer service I ever had. I have in a accident in September 28th it is now December 22nd and they still claim they working on my case. Everytime I call I get put on hold, nobody is helpful, on top of that they moved my car …
ZERO STARS!! One of their customers rear-ended me 3 weeks ago and I have got nothing accomplished since then! The claim rep. (Chelsea Bigham) they put on my case has yet to call me… apparently she has a lot of vacation time to use up before the end of the year!! :{
Worst customer service I have ever experienced. The first three times I called I was on hold for 15mins each call. My property was damaged by an Acceptance customer and it was like pulling teeth to get these people to help me get my …
I was in a jam could not find any of my insurance info so I called to see if I could speak with the person who handles my insurance but ended up speaking with one of your representatives and she answered all my questions and emailed me my info right away thank you so much.
This company has committed an immense amount of fraud, starting at the top.
Would not ever recommend, very unprofessional, very unethical, and a lot of illegal dealings at this company. …
I have been with this company less that 60 days have tired to make a payment online multiple times online does not work then I was told I can’t make then minimum payment over the phone VERY DISAPPOINTING‼️
They will get you set up for auto pay, then Jack up the prices and act like they don’t know what card they have on your account for auto pay so even if you cancel they still get your money at least one last time. Smh
Decent insurance company. If you need insurance right away. They will take care of. But when you can find someone with cheaper rates I suggest you do. They are very expensive
Made a call to get set up, they walked me through the processes quickly and painlessly, very kind and professional assistance, will definitely be recommending.
if i could give this company 0 stars i would. this place should not legally be able to operate. was involved in an accident june 26…its august 22 and i have not gotten my claim closed. the managers are all rude. They have their own …
When I was talking on the phone the representative was very friendly and helpful she listened to what I needed and immediately got me where I needed to be Gale was a grade a rep and even suggested some benefits to me that I was missing out on I have never had such a nice insurance call
I had a very pleasant experience with my customer service representative. Very couteous and professional. I would recommend her for anyone who want to talk to someone professional. Thank you so much….Subrena McKinney!!!!
For 2 years….. They charged me 15 dollars extra….”per month’… because my social security check came two days later. They used this to steal money from me, and kept cancelling my policy every other month. ( Which your next insurance …
I needed help with.my insurance policy…I had set it up incorrectly, on line. Tara, the lady that helped me was a pleasure to speak with and get my policy corrected.
Not sure. The hold time to talk to a representative is awful. If someone answers the phone they should be able to help you. Not say sorry, I am in sales and need to transfer you,, after I’ve been on hold for 40 minutes.
Every experience I’ve had since I joined a month ago has been extremely pleasant. Every agent I’ve spoken with so far was really kind, patient, and helpful.
This is by far the worst experience I have ever had with an insurance company. I filled my claim on 10/19/2015 and todays date is 12/07/2015 and my case has not yet been handled. The last time I spoke with a rep from this company they …
Trying to get my check reissued for a fire claim. Keep getting run around . First check issued Nov 7th and it had a stop put on it as It was lost in mail somewhere . Was told check would be re issued and still have not received one and they …
I was given the necessary information to do what I needed in a timely fashion. Information was sent via email and I was able to go in and cancel in person with no difficulty.
The people at Acceptance are top-notch! They take care of people and try to do the right thing every time. They are easy to work with and provide options to fit the needs of their customers
My Customer service rep Jennifer was very polite and helpful she helped me with my problem quickly and efficiently my experience with acceptance has been wonderful so far and I would recommend them to anyone 💝 …
Bad communications, their refund policy is not clear, they hang up on you, try their best to not give money back after policy has been canceled, takes months to get money back, no respect for the costumer. If I could give them 0000000 out of five I would… run away from this insurance company
i spoken with a agent named Nicole today and she listen didn’t take too much of my time also showed sympathy throughout and assisted me with complete service
I was able to get fast service and the agent was friendly. I knew right away what my quote was and what all it covered. I am a returning customer and was extremely satisfied with them in the past.
Had to call Customer Service this morning because I never received my DocuSign email or cards, the representative I spoke with was attentive, patient and thorough and assisted me with all my needs!
Horrible insurance company!! It has taken almost 3 months and I still don’t have an answer on my claim. Every time I call they repeat the same thing on the phone and the manager is “never available”. Don’t waste your money with them. It’s a …
If I could give half of a star I would. You call in your on hold for 2hrs before someone finally comes on the line and the customer service is horrible!
These guys gave us the runaround for 2 months. It’s next to impossible to get them on the phone, or to get them to actually pay for the repairs on our car. Their estimate for repair was half of what it will cost. They make everything so …
They were very helpful!! I was kind of nervous and confused as this was me purchasing a car for the first time, but everything was explained to me in a way I could fully comprehend :).
Representatives failed to explain specific policies correctly . They give misguiding & false information . My claim took over a month to solve & could’ve been taken care of within two weeks but their lack of concern or knowledge caused a …
I like these people they’re good people they’re nice people I can’t say the same for the company they’re not so friendly I’m currently looking for better rate and customer service
I have been able to work with Acceptance insurance in several states and I find that their corporate culture is one of a kind. The Insurance agents at Acceptance insurance truly care about their customers and strive to provide them the …
Alexa was my online live rep and she was amazing! Alexa made the transaction very smooth, consistent and she made my day with her kindness. Thank you Alexa!
They couldn’t give me a good enough reason as to why I would be paying insurance twice the first month. They were very slow in responding and I talked to two different people and both weren’t helpful at all. The only reason my spouse and I would be going with them is because we cannot afford much right now.
This company is quick at settling up Policy, but seems to have a time returning the remaining amount of refunds. I hope once I need to use this company in the future, I hope they iron out this wrinkle.
Unprofessional. Insurance lapsed after I called to make arrangements to pay 2 days later. After being being cut off mid conversation, then put on hold for 13 minutes , spoke with Rude folks in office Wendy and Raul when I called to see what happened. Needless to say, I obtained policy elsewhere and recommend you do too!
Great quick customer support. Josie was awesome and answered all my questions promptly. Their prices are also not bad for a 20 year old. Definitely recommend
-5 Stars This place is a absolute joke ! I was paying for a car for 11 months that comes to find out it wasn’t even insured because their agent failed to notate it on the account, I called about 5 times since August and was given the run …
I have call about 5 to 6 times and is yet to get my policy mailed to me. It’s not the Mail system, and I don’t want to hear you can go online or visit an office.If I’m calling you this much time that mean I CANT…
THE ABSOLUTE WORSE EXPERIENCE I HAVE EVER HAD IN MY LIFE. If I could rate 1/8 of a star I would. Unfortunately, it’s not an option. I was in an accident last Wednesday (May 9th). Any contact I’ve had with the company I initiated. They …
This has been the worst 3 months of my left. I was hit by a minor who has this insurance. I received a letter telling me that the minor wasn’t covered but parents were and there will be an investigation. I still have no answers and a …
This company is just up for a money grab do not use unless you just have money to waste. TO THE SO CALLED”Owner” i have emails and recorded calls from that rep dont make me post them publicly, so unless she was fired (which she needs to …
Great service this morning with Nakiesha. She was attentive, knowledgeable, and kind. We completed my service request with ease and I greatly appreciate her time and attention in my matters this morning.
Do NOT get insurance with these people. They are way too expensive and have nothing to offer as far as help/assistance. Every insurance company will at least offer something. Acceptance doesn’t even offer an extension if needed. Transfered my policy ASAP!
She was absolutely amazing. I called with a question/concern and she immediately looked right into it & gave me the information I needed. Exceptional service.
The rep was very polite and she helped me with everything and answered all my questions. And when I needed her to give me a call back she did…excellent customer service
Looking for a great company to work for and do business with? Acceptance culture is based on a simple statement “Take care of each other” Whether it’s our agents and customer service team taking care of our policyholders, or fellow team …
I was so relieved when the individual who rear-ended me had insurance, although I had never heard of the company. However when I went online and read the reviews it appears dealing with this insurance company is more stressful than an …
The local office is amazing . Melissa Harvey is genuine and was patient and very nice. You don’t get good service too often anymore . She’s one of the few .
The lady I spoke with was polite and ready to help me with any questions I had. I truly appreciate a good employee because it’s not enough in this world. Thank you!
The person I spoke with on the phone helped fix the mistake the local agent had made right away. I used used this company over ten years and will continue.
Absolutely horrible!! For the past 3-4 days I have been getting the run around about a payment that they claim was never received! Customer service reps are very unknowledgeable! After providing proof from my bank stating the payment was …
I’ve been at Acceptance for over a year now and this is by far the best company I’ve had the pleasure of working at. There is enormous growth potential and everyone is in it to win it. If you’re looking for a career, Acceptance is that place.
So far they haven’t held up to their end of the bargain when I signed up with these people I was supposed to have roadside assistance I’m 67 years old I have a bad back I needed help changing a flat tire and then they told me I don’t have …
Roadside service is horrible!!! You can never get anyone to answer and once you place your request they tell you that a text will come to your phone for updates. That didnt happen.. and I wanted over 2 hours no one ever came. I called back …
Feel sorry for anyone who has to use a insurance company in such a low bracket. One of their insured let someone use their car who rear ended me. Started claim process everything was fine until I uploaded pictures of my high end car and all …
Love Nikia she was very helpful and polite. I hung up to get my husband’s drivers license and had to call back rather then her sit on hold she was very patient and I got lucky that when I called back I got to be helped by her again . Thank you.
HORRIBLE, the workers don’t know how to do their jobs. Been waiting over 3 weeks to get my car fixed after one of their customers backed into my car. They are suppose to set up a rental car. But Hertz in my area is closed. They refuse to …
I simply wanted to change the current coverage I use to another vehicle and the phone call was quick easy and sincere. I can’t thank Acceptance enough for the quality service they provide.
The worst company by far I’ve ever had to deal with. They only offer rental reimbursing which goes through a 3rd party. The coverage is trash and the adjusters want to piece your car back together with scraps. All staff including agents at …
I have only been with them 2 days, and ready to cancel already. I received my Dec page, isn’t it suppose to show your coverages? So have the coverages I was quoted was not on there. I call customer service and the first person I spoke to …
Amy was amazing and did not take long to resolve my issue at all. I was upset and left the conversation happy. Thank you Amy like I said you are amazing sweetie. I couldn’t hear your voice but picturing you speak to me was sweet lol
She answered all my questions effectively and also efficient. She knew exactly what I was worried about and was a great help. I definitely love this insurance company
I had a problem with not knowing how to get a copy of my insurance card. I called customer service and the matter was quickly resolved. The customer service representative was pleasant, knowledgeable, and able to email me a copy as well as walk me through how to find it on their website.
I used the online chat feature for some billing questions I had. Representative Amy was very helpful, easy to talk to, and broke down my bill for me in a way I understood. Quick and easy. Will definitely use the online chat again.
They gave me a great rate on insurance for two cars. You can do the whole sign up online, and the prices are very reasonable. I would recommend them to anyone who wants to get insurance but can’t afford to pay out the nose for it.
I only had this coverage for a few weeks not even a month and I will be switching after the 30 days are up. They increased my premium and said they sent a letter on 1/6 today is 1/19 and I haven’t received it. Their online portal is not …
I appreciated the helpfulness of the young lady in customer service. She was patient and allowed me to hold on the line until she sent my required fax.
I love this company! As a corporate partner, I’ll speak to the professionalism and leadership. They listen, they learn, they care about each client interaction and want to make it as easy as possible. They are EXTREMELY easy to work with and dedicated to the best customer and partner experience!
They are terrible. I tried canceling with them 3 times and every time a different agent told me a different way on how to cancel. I have ended up losing money because of this because they will keep withdrawing money from you and will NOT …
Extremely stream-lined and quick to respond. Provided me details I needed for each step throughout the process. A very great experience for a frustrating situation!
Tara Butler’s customer service was amazing today. She took the time to actually listen to me and not rush me off the phone. She addressed my concerns and got a solution for the issue. Thank you Tara!
The agent I spoke with was great! Helped me with everything I needed. Very nice Very professional I really appreciated her. Thanks again for your service.
I had great customer service from a nice woman named gale im sorry if I did not get your last name but she did her job swiftly and great shout out to her 10/10
we I put in for a quote I was quoted one price per month then after I pay down payment it goes up almost double what I was quoted the first time which I don’t understand bc the same insurance company I had the 2 accidents with is way …
Until a month ago I was pleased with my services. I asked to cancel a policy due to rates going through the roof and Kwani helped me find another carrier with more reasonable rates. I was told I would need to sign paperwork to end automatic …
The lady that I spoke to a few minutes ago to confirm that I would be canceling my insurance on a certain date was sooooo sweet and sooooo kind. I love her!! Oh! And of course she confirmed it! Just a very lovely person 😊 …
Although they were unable to take care of the change I needed to make, they did explain why and told me who I needed to contact to get it done and offered to contact them and connect me with them. They were very professional and friendly.
I was Fortunate to get a excellent agent. Ms Tara is great she actually took the time. And help me get situated after being frustrated! Now this is a Great agent out of Tennessee. Ms Tara you Rock!
The liscenced agent, Jasmine, I spoke with was very polite & helped me take care of the problem I was having with my online payment. Very grateful for good customer service & reasonable rates… Especially right after I totalled my previous vehicle less than 1 month ago!
I have been with Acceptance since last April 2021. Employees very nice whenever I call with my payments. The only negative thing I have to say is very hard to get over the phone.
Friendly, knowledgeable service. They were able to set up a policy for me, when going directly with the company I was trying to set up a policy with wasn’t an option
I’ve never had an issue that wasn’t resolved in 1 business day. Also the customer service is always really kind and courteous. I feel like this is the best insurance I’ve ever had.
I paid for a policy in full. A week later they took off a discount because they said my proof of prior insurance wasn’t adequate? Which then gave me a balance. My “agent” told me that I would have to pay the balance before the policy …
i always have a great interaction with Acceptance. They are ready for all you insurance needs. Dont settle for good insurance. Settle with great service auto insurance with ACCEPTANCE.
All insurance agents aren’t created equal, but the agent I spoke with is: he’s professional, helpful and kind, a good listener he didn’t over talk me, he even has good manners, with respect for his customers. And I appreciate Acceptance hiring people like that.
I have a claim with this company and the adjuster has a bad attitude and very unprofessional. My claim was 12/22/20 and its still not handled. Tried reaching out to her supervisor but phone system keeps redirecting call to the rude adjuster …
I had questions about Full Coverage Insurance. We have always either had liability because our cars are paid off or full coverage because we were making payments I didn’t know the difference between liability with uninsured motorist and …
I had the most best ever customer service experience I my life. All my questions and concerns was handled by Mrs. Latarsha . Everything was explained in detail and taken care of I the most professional way . ⭐⭐⭐⭐⭐⭐. Thank you
She was very helpful with assisting me trying to register my account. I had been trying to get the email to reset my password and it finally came after I got off the phone with Customer Service..
Ryan answered all of my questions. He was very knowledgeable and professional. Unfortunately the policy is more than I want to pay so I will be shopping for another provider but he took great care of me. Thank you
I have worked with the Acceptance Insurance team for several years now. The customer support team, their leadership as well as their front line agents have proven to place their customers best interest first and provide optimal service …
I have been with this company for awhile in different states but I would have to say their service here in Florida is unprofessional and their knowledge is lacking in the so-called services they say they provide. Not impressed at all.
Yeah it’s the cheapest quotes but it’s a hassle having them as insurance. I pay a car note that requires full coverage, and they send out “cancellation notices” two weeks before the payment is actually due. They send me one and send one to …
If I could give 0 stars I would. I made my payment on 10/5/2020 (I have the screenshot of my bank ledger proving the payment to them). So I thought everything was fine and dandy, I made my payment. Well November rolls around and it’s …
Very friendly service, Shana Hurt was awesome, very patient. Explained everything to me, snd was very prompt with paperwork needed to get my policy in order.
I have been a customer of Acceptance Insurance for some years now. Each time I have an item that needs to be addressed with my policy my agent, James Alanis comes through with constant professionalism, great attitude and a smile that comes …
I called to ask a few questions about my policy and adding on a new vehicle. My customer service rep was very pleasant, professional and knowledgable. I always receive great customer service from the reps here. Thank you it is very refreshing to receive such courtesy.
Great customer service. I added a new vehicle to an existing policy effortlessly. The customer service representative was nice, efficient and very knowledgeable.
I had a question about my Bill. It took awhile! But I finally got someone who was very helpful and but me at ease. I want to tell her Thank You so very much😊 …
There are too many negative things to say about this company. It was fine for the first few years, but a as of a year ago, they couldn’t put the left shoe on the left foot. Absolutely horrible. Even trying to cancel my policy turned into a fiasco.
Mr Bobby Sutton my “Adjuster” was very rude and insensitive about my situation. He hung up in my face when I tried to explain to him that I needed my car towed as soon as possible off of the property where it caught fire or the property …
The customer representatives at Acceptance Insurance are awesome. They are kind and courteous and they start working for you immediately. I would refer anyone to this company.
The nice people at 35ave and Northern helped me navigate through car insurance companies which I was not able to do myself. Having a place to go and talk in person was invaluable.
I was quoted one price then the bill went up almost $100 with only three days notification of payment. In my online account the amount due doesn’t show up until a day or two prior of the bill being due. The payment schedule shows nowhere in …
At first I was leery because it’s not a big name like progressive or state farm. But I actually like acceptance insurance. Every time I spoke to Keith the young man in my branch in McDonough Ga. He was always helpful, always willing to help …
I get Anxiety calling this Company, Especially if I’m in hurry to pay . They NEVER answer, and the automated system doesn’t know that I know what Day I was born .. repeatedly keep telling them to correct this… Side note, When they do answer.. VERY NICE N HELPFUL STAFF.
I can’t remember the lady’s name, but man was she awesome! Dug in and took care of my issue immediately! I’ve been a customer for over 10 years now and I love every second.
I pay for full coverage, I called roadside assistance for a tow. They ts me it would be atleast 3 hours. I patiently waited for 3 hours and called again to find out on my own the first wrecker canceled, then they had to set up another one …
Mrs. Gail was very helpful in giving me information about my policy. She said I could pay the next morning when y’all get in the office. There are no late nite agents to process my payment on Wednesday nite at11:30pm. So to keep my policy going I have to pay first thing in the morning so that there is no late policy payment
I had such a wonderful experience with my in-store agent from the Anniston branch, Sandra Aderholdt. She was kind, professional, informative, and made me feel very comfortable. There were a few issues regarding a policy that I had, in which …
Tara was great at explaining the policy! She definitely tried her best! Communication goes two ways. The person talking and the person listening. Me I was the listener and I’m still lost but that’s not her fault LOL! Thanks Tara!
They accepted me and I’m grateful. I had the same insurance company for 20 yrs and I found Acceptance to be the most competitive not to mention the lady who did my policy was the best ever!!!!!!!!
I recently called too pay on my car insurance not sure of mt due dates they are FOREVER changing not consistent at all.And the agent made a comment about why I was paying my policy..very rudely made in assumption that I was driving for 8 …
Very polite and professional, and very helpful. When I have questions or need help with an issue being resolved, Acceptance Insurance has always been able to help quickly and efficiently, and make me feel like a valued customer.
Great customer service, short hold times and instead of having to go through a website to figure things out on my own I was able to send a quick email and have everything taken care of in a matter of minutes, I am new to this company and pretty impressed!
So far, this has been a pretty lame experience. Bad business practices layered on top of bad business practices. I could go into details, but it would take too long. Every aspect of this company has been less than acceptable..
And honestly, I’m a pretty open minded and understanding person.
I got hit by one of their insured. Took them 2 days to call me back. They made me do a picture adjustment and only showed bumper need fixed, but ended up over 10,000 with hood, two side panels underlay and door. This area is 10 weeks out …
The rep I had today was Fantastic! I was worried about not getting a bill and she went back through my records to 2020 and found that I had double paid on my policy, so she informed me that I had a CREDIT on my account! I didn’t realize …
I purchased a auto policy last week I put all my info in for the quote it was 140 down payment, but it quoted me for a non owners policy, so I called today to cancel it. They are wanting to charge me $78 penalty to cancel its not my fault there is a glitch in their system.
I get a lot for what I pay. The value is certainly there. Take my advice, call customer service not a local retail store if you need to do more than payments or basic stuff. Simply due to the stores not having the same access to your account like customer service. Otherwise, it’s great!
The agents name was Ashley. She kept putting me on hold of course she work’s from home. She does not know her job. I never asked for a quote I said add the vehicle I need to pay. She still comes back the quote is going to be xxxx can you …
Katrina was very attentive to my many questions and ‘scenarios’ 🙂 !
She was professional, very knowledgeable and assisted me with making the right choices for me and my family! It was a pleasure to interact with Katrina because she made my experience ‘humanly’ and not an automation one. Thank You Katrina and God Bless You!
Habitat for Humanity of Rutherford County loves working with the fine folks at Acceptance Insurance! Several employee teams came out to help build a Habitat house in Murfreesboro, TN and they support our cause and mission of bringing people …
I called the local office on 4232 W Bell Rd C6, Glendale, AZ 85308 three time for help. The first call they just picked up and then hung up. The second time I spoke to someone give my SSN then he asked my name, then hung up. The third time …
The registration process is completely useless. The docusign will go out and load and sign for you without allowing you to complete out. I received no email regarding confirmation of registration at all. I had to look at my bank statement …
The receptionist was kind, courteous and interest in serving me in a professional and helpful way
It made me feel good that I purchased a acceptance insurance coverage plan
I’ve been with acceptance for a couple of years now. They have done ok. But I don’t agree with the way they handle price changes. No consideration in my opinion. They just change it with no explanation and by the time you find out it’s time to pay it or loss it. Other than that I’ve not had any issues with them.
I’ve been with this insurance company for roughly a decade but unfortunately I’m having to switch. There must have been a rate increase and it’s just too expensive for my taste. But for years they had the best rates for non-standard, high risk, sr-22, and/or liability insurance.
Great insurance company. understood all my needs and went out the way to help me get all my vehicles covered. A-1 service Alisa was a delight to talk to. She made sure all my questions were answered and my concerns covered in the …
I was a customer for 3 years and when I purchased a new vehicle and added to my insurance policy. The agent for got to inform me that I needed to stop in a office and sign a paper. So instead of emailing me or contacting me at all they just …
I called on the 14th day of cancelation and instead of reinstating me fir $116, they made me do a whole new loan causing a gap in my policy and charging me an additional $142. According to my invoice I could have still made a payment …
I have been with this company for years. The people are great but the policy, not so much. I don’t want to bash them but they are the only insurance company that does not cover you when you are in need of repairs and need a rental or a …
I called customer service and Tarra helped me. I was checking to see if I had roadside assistance. I was happy to know that I do just in case because I did not have the phone number. She was very nice and helpful. She gave me the information that I needed. Thank You Tarra!
Emily at Acceptance went above and beyond to get my new business insured even through complications and set backs due to my being a first time business owner. She was always polite, professional, and a pleasure to speak with.
They were the cheapest when I was looking for quotes on a auto insurance. Decent price, really easy to speak with someone and handle all necessary questions and concerns. Easy to pay online. Recommend and will continually use on any and all of my vehicles.
This is hands down the best place and cheapest place to get insurance. I saved over 1000$ . I called them because I couldn’t print my cards they where 100% nice and professional. My wife had the same experience. Thank you so much for what you do as a insurance company
I dont really see a reason for them to have a web site. They sell insurance but you cannot add or make changes to your policy.. You are directed to go to an agents office or call customer service. Then when you call be ready to spend …
After only being with them a month I went to All State Acceptance was the most difficult to deal with when you had to call the 800 number. The local office was nice but the customer service number was the rudest and most unprofessional people I have ever dealt with and I would pay double the price not to deal with them
I I have only been with them since September 2021 and they continuously overcharge me every month. Paid 250 the first month then I had to pay 15 days after again. in October they charged me for two months which was 262 and didn’t tell me …
I been at Acceptance when they were called NBI insurance. Now these new agents took over and are very useless constantly giving wrong information that I end up paying fees when Acceptance denied me a letter to prove to Infinity Ins to …
I have been a team member with Acceptance for a little more than a year. I am so blessed, every day, to work with such an outstanding group of people. Our service vision, take care of each other, says it best. I look forward to the next 20 years with this fabulous team! #oneteam #everyoneissome #acceptanceinsstrong #ipledgeacceptance
Only had six months of insurance so far with this insurance and I am really glad that I found Acceptance Insurance and could have coverage at affordable rates including towbuster even though my driver’s record was absolutely terrible. So …
I completely trust and value the kind of relationship that I have with the 3 agents I deal with at my local acceptance insurance office…Michele I have been dealing with for years and i feel she always has my best interest in mind…i …
I purchased a policy online, and before it could fully process, their website timed out. Being on a Sunday, nobody was available to answer any questions, but the payment was still taken. The next day I received emails with my policy …
Oh me, after many years (over 30) of perfect driving Record with no accidents or moving violations, I finally had one and my insurer cancelled me. Acceptance was recommended to me by a friend who is a State Farm insurance agent. As fortunes …
The representatives and claim adjusters for this company are rude. Filing a claim with them is not easy. It’s been over a week and I still have not heard from any adjuster after spending 2 hours being interrogated and transfered to 3 …
Customer service is always impeccable. Follow up from claims adjuster is lacking. Overall though a good company. Never have issues with payments or customer service.
I only give them one star due to the representative who handled my issue today. She wasn’t actively listening, she kept talking over me, just flat out rude. As she’s just one component of Acceptance Insurance I will not under rate the …
The representative of the Hattiesburg Mississippi office acted as if she was not well trained and I never received a call back for the quote after calling back several times to try and receive a quote. I rate that acceptance office pool in customer service. The only reason there’s one star is because they make you pick one star to post
Every time I have called, they are so knowledgeable and kind. Sometimes I have forgotten to pay, they have been patient with me. I cannot say an unkind word about this insurance institution. Matter of fact, I always recommend my …
This is the worst insurance company there is
They keep taking you in circles, the agents not sure of what they are doing and you have to be calling and calling being put on hold for 1 hour time periods …
Agent was rude and did not want to explain the mysterious 300 dollar deposit to switch my coverage to my new vehicle even though almost every company I’ve dealt with has prorated the difference
The young lady that I talked to was very knowledgeable and helpful very easy to talk to and I think is an asset to your company and should deserve a raise
No one knows how to resolve your issue, constantly being transferred from one person to the next and when you start sending complaints of being transferred constantly the calls just randomly “drop”. Everyone gives you different information …
Excellent customer service! They were very helpful by walking my through everything. Also, my representative was very patient & kind. Thank you so much Acceptance Insurance. I’m glad I’ve chosen you.
Timothy Langley helped me complete my eSign paper work and also with a digital insurance card he is a great guy very nice and explains how to do each step he is definitely very professional and will be be my go to guy when I need him for my insurance needs he my new agent from the Lake Mary office in Florida thank you Timothy.
Ms. Nicole with customer service was kind, helpful, polite, and very professional. She helped me with my payment, helped update information to my account, and got my new cards sent to my email. Also she helped me by getting the physical …
Super easy to sign up and get everything done in a timely manner. I called customer service and spoke to Nicole and she answered on the second ring. I was supposed at how quickly my call was answered and how sweet and helpful Nicole was. Definitely 10/10 recommend.
I’m giving the lady Gale FIVE STARS because I was HIGHLY FRUSTRATED due to me coming to the office here in Lima, Ohio for the past TWO DAYS and the office was closed on both days. I called a 1-800 number and got Gale on the phone and …
I’m being generous giving 1 star. This company is horrible, their customer service is the worst. When I cancelled my policy nobody told me that I would need to submit anything in order to stop the monthly withdraw from my bank account, so …
Short, impatient, preoccupied customer service while trying to transfer insurance to a new vehicle. I am still unclear what my premium will be per month and their website is the worst.
One of their insured hit me. No major damage but still damage nonetheless and Acceptance has been horrible to work with. They tried to refuse to put me in a rental, their estimate on the damage to my car was so low it’s almost laughable. I …
Updated 8/9/22; this review is for the Broad River location/ not Nashville 🤭Loved them in Greenwood. Hated this location. Never answered the phones and always had to come in to make sure payment was received. Now pay almost $100 less with Liberty Mutial with MORE coverage …
I would give ZERO STARS BC This place is ridiculous. They overcharged me and had the worst attitude when 3 days later I tried to cancel the policy and they won’t even put the money back on my card which I paid with they are making me a …
I been with acceptance insurance in Smynar GA for 6 month , I like this insurance company but it’s to high, for the vehicle I drive .. I call to see if I can get a lower rate with discount , they said it’s in possible.. So I went to another …
They are rude and not honest. I switched my policy from one car to another, I had to pay $228 down-payment to add my new vehicle and cancel my old one. Three days later they are saying I still owe $50 (this was the amount I paid for the …
Do not get this insurance I needed insurance and had no license. I stated that in the policy rate was 97 dollars a month sounded to get to be true.So I called to verify I was told there was no issues with the coverage and everything was …
Did quote online. Smooth process until the end. Was only able to see what payment was due for today but not monthly. Tried clicking on each one but it only took me to payment screen. Also, you can’t have your policy start date on day you …
I can guarantee that I will never recommend Acceptance Insurance to anyone who is looking for an insurance company for a new vehicle. I gave the Money to begin the policy and they needed a signature for the policy and I have called multiple …
So far it’s been awful. It’s hard to reach them on the phone. The adjustor never calls you back when u call. They taken thru jell to get a rental car still haven’t recieved the rental car. Hertz is full of you know what!!!!!!!!!!!
I had another insurance company that was twice as expensive. When I purchased my policy I had to show proof of prior insurance by submitting copies of insurance cards from previous insurance company. Upon receiving my documents Acceptance …
Very friendly and competent staff! Helped me to quickly complete all documents and gave me an affordable quote. Would recommend for anyone who needs auto insurance.
Worst company I’ve ever dealt with. This the type of company what hear about as far as bad and shady business. Never ever have I had a company look for ways to not take care of there customer. I live in a windshield covered state which in …
I would recommend this company to my family and friends. I have a great agent, Mrs.Sandra Peterson. So helpful, made the whole thing simple and a nice experience. She went above and beyond to make sure my husband and me got what we needed and wanted. Shout out to the 912 area code agent’s! #goodjob!
I have had insurance with this company for almost a year and they gave me an excellent price and my monthly payments have actually decreased by $10! I called in to speak with Connie about getting my policy papers emailed to me and she was …
Best service, if they didn’t consistently keep my policy up to date I would easily have doubled or tripled my bills again. I lost a lot because people didn’t pay attention to their jobs. I have been accommodated especially when they know I …
This is by far the worst insurance I’ve ever had. They blatantly accused me of stealing my own car so they wouldn’t have to pay for anything with my vehicle and that was apart of my coverage plan. DO NOT get insurance through them! If you …
I was hit by a car that has acceptance as their insurance. Once the claim was filed , we had a hard time getting in touch with them about the estimate. Any time we would call they wouldn’t answer. When I finally got the estimate it was …
Tasha Rodriguez was my adjuster.And although I understood that I was not the policy holdrr, I was involved in an accident which the holder was at fault and totaled my car. And leaving me without a vehicle for about 6 days stating the holder …
When policy was written I provided proof of having insurance prior to coming to Acceptance. That qualified me for a discount. After the first month they took it off and said I needed to provide proof again. Evidently they lost my first …
They are ok but I think they’re website could be a whole lot better. My opinion it needs too be completely updated. It’s set up like a bootleg type website. Like they didn’t put any money into the development of the site. Also the options …
I’ve not had the best experience. In fact I just left this company and switched to Allstate. This company did not do what they said and I was charged twice in one month. Before them telling me they were canceling because of me not making a …
Just bought another car and added 2 more drivers. Customer Service rep “Katrina” was absolutely helpful. Very professional, courteous and pleasant to speak with. Excellent job Ms. Katrina! Been a customer with Acceptance since around 2015. Satisfied customer thus far.
I love Acceptance Insurance. I’ve been employed for 8 years and it is truly a family!!
We strive for excellence in customer service and can take care of all of your insurance needs!!
The customer service agent told I gave the wrong number when I knew was right for her to check my policy. …
The lady I spoke with was very helpful and very kind. Don’t get that all the time.
The company pricing is extreme. I’ve never known a company to not look for ways to save you money on your car insurance especially when you have been dealing with them for a while. I guess I should’ve went to Progressive.
Alexa helped me add a vehicle to my existing policy. She made it a pleasant and simple process!
Thank you Alexa!
What a shame this company went so far down hill. Extremely poor customer service and the local Bradenton Florida agent was absolutely no help. Time to switch companies and no longer refer this company.
They really find a way to make it work out for you. Great customer service reps.
Not a good company to have insurance with
Gail was really helpful and sweet. She was straight to the point and made sure everything was correct before getting off the phone.
The worst customer service I ever had. I have in a accident in September 28th it is now December 22nd and they still claim they working on my case. Everytime I call I get put on hold, nobody is helpful, on top of that they moved my car …
She was very helpful! Took care of my needs quickly! Gail has awesome customer service!
ZERO STARS!! One of their customers rear-ended me 3 weeks ago and I have got nothing accomplished since then! The claim rep. (Chelsea Bigham) they put on my case has yet to call me… apparently she has a lot of vacation time to use up before the end of the year!! :{
Quick and easy. No hassle straight to the point. Thank you guys for your help i appreciate it very much.
Worst customer service I have ever experienced. The first three times I called I was on hold for 15mins each call. My property was damaged by an Acceptance customer and it was like pulling teeth to get these people to help me get my …
Called in and was provided quick and efficient service by Customer Service Representative Nicole. Wonderful Customer Service Experience!
I was in a jam could not find any of my insurance info so I called to see if I could speak with the person who handles my insurance but ended up speaking with one of your representatives and she answered all my questions and emailed me my info right away thank you so much.
Got disconnected multiple times. Made a claim on sunday. no one contacted me. I had to call the next day.
Jennifer Reeves was so awesome! She helped me a lot…I hope she is the one to me all the time! If I could give 10 stars I would
This company has committed an immense amount of fraud, starting at the top.
Would not ever recommend, very unprofessional, very unethical, and a lot of illegal dealings at this company. …
Worse insurance company ever.Been waiting on my claim now 2 1/2 weeks don’t waste ur time or money on these folks TRUST ME!!!!
They were very helpful and understanding with my hearing impairment and patient
I have been with this company less that 60 days have tired to make a payment online multiple times online does not work then I was told I can’t make then minimum payment over the phone VERY DISAPPOINTING‼️
They will get you set up for auto pay, then Jack up the prices and act like they don’t know what card they have on your account for auto pay so even if you cancel they still get your money at least one last time. Smh
Whoever I talked to on the phone was great, friendly, and she helped FAST!! Thank you so much
Decent insurance company. If you need insurance right away. They will take care of. But when you can find someone with cheaper rates I suggest you do. They are very expensive
The best help I’ve ever had. Genuine people. Understand and valued me as a customer. Went above and beyond When I need it most!
The woman who helped me was very professional, Nice , and got me taking care of! I was happy after all! 🙂
It’s always quick and easy to pay my bill and if I ever have any questions they are always there to answer them
Made a call to get set up, they walked me through the processes quickly and painlessly, very kind and professional assistance, will definitely be recommending.
if i could give this company 0 stars i would. this place should not legally be able to operate. was involved in an accident june 26…its august 22 and i have not gotten my claim closed. the managers are all rude. They have their own …
When I was talking on the phone the representative was very friendly and helpful she listened to what I needed and immediately got me where I needed to be Gale was a grade a rep and even suggested some benefits to me that I was missing out on I have never had such a nice insurance call
I had a very pleasant experience with my customer service representative. Very couteous and professional. I would recommend her for anyone who want to talk to someone professional. Thank you so much….Subrena McKinney!!!!
Everyone was wonderful on the phone the only reason I had to leave is because you went up $30 on me in the past year
For 2 years….. They charged me 15 dollars extra….”per month’… because my social security check came two days later. They used this to steal money from me, and kept cancelling my policy every other month. ( Which your next insurance …
I needed help with.my insurance policy…I had set it up incorrectly, on line. Tara, the lady that helped me was a pleasure to speak with and get my policy corrected.
Not sure. The hold time to talk to a representative is awful. If someone answers the phone they should be able to help you. Not say sorry, I am in sales and need to transfer you,, after I’ve been on hold for 40 minutes.
Very attentive and understanding great service I think I’ve found the insurance worth keeping.
Very accommodating and helpful. Able to buy insurance for my partner when other companies wanted to cancel my insurance.
Every experience I’ve had since I joined a month ago has been extremely pleasant. Every agent I’ve spoken with so far was really kind, patient, and helpful.
This is by far the worst experience I have ever had with an insurance company. I filled my claim on 10/19/2015 and todays date is 12/07/2015 and my case has not yet been handled. The last time I spoke with a rep from this company they …
Friendly customer service, very informative when needing help to get an understanding of your bill and policy and very helpful.
Trying to get my check reissued for a fire claim. Keep getting run around . First check issued Nov 7th and it had a stop put on it as It was lost in mail somewhere . Was told check would be re issued and still have not received one and they …
I was given the necessary information to do what I needed in a timely fashion. Information was sent via email and I was able to go in and cancel in person with no difficulty.
The people at Acceptance are top-notch! They take care of people and try to do the right thing every time. They are easy to work with and provide options to fit the needs of their customers
My Customer service rep Jennifer was very polite and helpful she helped me with my problem quickly and efficiently my experience with acceptance has been wonderful so far and I would recommend them to anyone 💝 …
Bad communications, their refund policy is not clear, they hang up on you, try their best to not give money back after policy has been canceled, takes months to get money back, no respect for the costumer. If I could give them 0000000 out of five I would… run away from this insurance company
i spoken with a agent named Nicole today and she listen didn’t take too much of my time also showed sympathy throughout and assisted me with complete service
I was able to get fast service and the agent was friendly. I knew right away what my quote was and what all it covered. I am a returning customer and was extremely satisfied with them in the past.
Representative was very helpful and kind. She was extremely patient and made sure what I needed that done.
Had to call Customer Service this morning because I never received my DocuSign email or cards, the representative I spoke with was attentive, patient and thorough and assisted me with all my needs!
Horrible insurance company!! It has taken almost 3 months and I still don’t have an answer on my claim. Every time I call they repeat the same thing on the phone and the manager is “never available”. Don’t waste your money with them. It’s a …
If I could give half of a star I would. You call in your on hold for 2hrs before someone finally comes on the line and the customer service is horrible!
Very quick and Helpful. Relieved stress within minutes. Can’t wait to continue a policy with them.
Tim at Acceptance is the most awesome agent EVER! He actually listens, he is polite and is super relatable.
These guys gave us the runaround for 2 months. It’s next to impossible to get them on the phone, or to get them to actually pay for the repairs on our car. Their estimate for repair was half of what it will cost. They make everything so …
They were very helpful!! I was kind of nervous and confused as this was me purchasing a car for the first time, but everything was explained to me in a way I could fully comprehend :).
Haven’t received the email to sign within 5 min of reviewing it but recovered this to give them a review
Representatives failed to explain specific policies correctly . They give misguiding & false information . My claim took over a month to solve & could’ve been taken care of within two weeks but their lack of concern or knowledge caused a …
I like these people they’re good people they’re nice people I can’t say the same for the company they’re not so friendly I’m currently looking for better rate and customer service
I have been able to work with Acceptance insurance in several states and I find that their corporate culture is one of a kind. The Insurance agents at Acceptance insurance truly care about their customers and strive to provide them the …
Tarreca Brown was very Professional, Informative and Knowledgeable about my Car Insurance Policy. She is GREAT asset to Acceptance Insurance.
Alexa was my online live rep and she was amazing! Alexa made the transaction very smooth, consistent and she made my day with her kindness. Thank you Alexa!
They couldn’t give me a good enough reason as to why I would be paying insurance twice the first month. They were very slow in responding and I talked to two different people and both weren’t helpful at all. The only reason my spouse and I would be going with them is because we cannot afford much right now.
This company is quick at settling up Policy, but seems to have a time returning the remaining amount of refunds. I hope once I need to use this company in the future, I hope they iron out this wrinkle.
Unprofessional. Insurance lapsed after I called to make arrangements to pay 2 days later. After being being cut off mid conversation, then put on hold for 13 minutes , spoke with Rude folks in office Wendy and Raul when I called to see what happened. Needless to say, I obtained policy elsewhere and recommend you do too!
Great quick customer support. Josie was awesome and answered all my questions promptly. Their prices are also not bad for a 20 year old. Definitely recommend
-5 Stars This place is a absolute joke ! I was paying for a car for 11 months that comes to find out it wasn’t even insured because their agent failed to notate it on the account, I called about 5 times since August and was given the run …
I have call about 5 to 6 times and is yet to get my policy mailed to me. It’s not the Mail system, and I don’t want to hear you can go online or visit an office.If I’m calling you this much time that mean I CANT…
THE ABSOLUTE WORSE EXPERIENCE I HAVE EVER HAD IN MY LIFE. If I could rate 1/8 of a star I would. Unfortunately, it’s not an option. I was in an accident last Wednesday (May 9th). Any contact I’ve had with the company I initiated. They …
Gail answered all my questions . Helped me understand when to make my payments & when my policy cancels. She was so nice & be very understanding.
This has been the worst 3 months of my left. I was hit by a minor who has this insurance. I received a letter telling me that the minor wasn’t covered but parents were and there will be an investigation. I still have no answers and a …
This company is just up for a money grab do not use unless you just have money to waste. TO THE SO CALLED”Owner” i have emails and recorded calls from that rep dont make me post them publicly, so unless she was fired (which she needs to …
Great service this morning with Nakiesha. She was attentive, knowledgeable, and kind. We completed my service request with ease and I greatly appreciate her time and attention in my matters this morning.
Do NOT get insurance with these people. They are way too expensive and have nothing to offer as far as help/assistance. Every insurance company will at least offer something. Acceptance doesn’t even offer an extension if needed. Transfered my policy ASAP!
She was absolutely amazing. I called with a question/concern and she immediately looked right into it & gave me the information I needed. Exceptional service.
Tara did an outstanding job assisting me with changes to my policy. She was very professional and knowledgeable on coverage and rates.
The rep was very polite and she helped me with everything and answered all my questions. And when I needed her to give me a call back she did…excellent customer service
Looking for a great company to work for and do business with? Acceptance culture is based on a simple statement “Take care of each other” Whether it’s our agents and customer service team taking care of our policyholders, or fellow team …
I was so relieved when the individual who rear-ended me had insurance, although I had never heard of the company. However when I went online and read the reviews it appears dealing with this insurance company is more stressful than an …
The local office is amazing . Melissa Harvey is genuine and was patient and very nice. You don’t get good service too often anymore . She’s one of the few .
The lady I spoke with was polite and ready to help me with any questions I had. I truly appreciate a good employee because it’s not enough in this world. Thank you!
The person I spoke with on the phone helped fix the mistake the local agent had made right away. I used used this company over ten years and will continue.
Absolutely horrible!! For the past 3-4 days I have been getting the run around about a payment that they claim was never received! Customer service reps are very unknowledgeable! After providing proof from my bank stating the payment was …
I’ve been at Acceptance for over a year now and this is by far the best company I’ve had the pleasure of working at. There is enormous growth potential and everyone is in it to win it. If you’re looking for a career, Acceptance is that place.
So far they haven’t held up to their end of the bargain when I signed up with these people I was supposed to have roadside assistance I’m 67 years old I have a bad back I needed help changing a flat tire and then they told me I don’t have …
Business like courteous handle my problem right away didn’t have any questions after business was taken care of. Very polite
I feel that the representative went beyond simple service. She was patient and informative and helped with my request
Roadside service is horrible!!! You can never get anyone to answer and once you place your request they tell you that a text will come to your phone for updates. That didnt happen.. and I wanted over 2 hours no one ever came. I called back …
Quick and easy to apply and get insured. Customer service was also very helpful and understanding.
Gayle was very professional and helpful. Most importantly, she was patient and kind. You always win with people like Gayle. Thank you!
Feel sorry for anyone who has to use a insurance company in such a low bracket. One of their insured let someone use their car who rear ended me. Started claim process everything was fine until I uploaded pictures of my high end car and all …
Impossible to get in touch with these people.
They do not respond to e mails.
Love Nikia she was very helpful and polite. I hung up to get my husband’s drivers license and had to call back rather then her sit on hold she was very patient and I got lucky that when I called back I got to be helped by her again . Thank you.
HORRIBLE, the workers don’t know how to do their jobs. Been waiting over 3 weeks to get my car fixed after one of their customers backed into my car. They are suppose to set up a rental car. But Hertz in my area is closed. They refuse to …
Acceptance has been a easy company to deal with getting insurance for my foster child.
I simply wanted to change the current coverage I use to another vehicle and the phone call was quick easy and sincere. I can’t thank Acceptance enough for the quality service they provide.
I call about being over charged for my April payment and the young I spoke with took care of it for me he was very helpful Thanks
The customer service is excellent at acceptance insurance. Everyone is always helpful and also very friendly. Thank you. Keep doing a great Job!
The worst company by far I’ve ever had to deal with. They only offer rental reimbursing which goes through a 3rd party. The coverage is trash and the adjusters want to piece your car back together with scraps. All staff including agents at …
I have only been with them 2 days, and ready to cancel already. I received my Dec page, isn’t it suppose to show your coverages? So have the coverages I was quoted was not on there. I call customer service and the first person I spoke to …
Amy was amazing and did not take long to resolve my issue at all. I was upset and left the conversation happy. Thank you Amy like I said you are amazing sweetie. I couldn’t hear your voice but picturing you speak to me was sweet lol
She answered all my questions effectively and also efficient. She knew exactly what I was worried about and was a great help. I definitely love this insurance company
I had a problem with not knowing how to get a copy of my insurance card. I called customer service and the matter was quickly resolved. The customer service representative was pleasant, knowledgeable, and able to email me a copy as well as walk me through how to find it on their website.
I used the online chat feature for some billing questions I had. Representative Amy was very helpful, easy to talk to, and broke down my bill for me in a way I understood. Quick and easy. Will definitely use the online chat again.
They gave me a great rate on insurance for two cars. You can do the whole sign up online, and the prices are very reasonable. I would recommend them to anyone who wants to get insurance but can’t afford to pay out the nose for it.
very helpful they are fast on helping with your problems
I only had this coverage for a few weeks not even a month and I will be switching after the 30 days are up. They increased my premium and said they sent a letter on 1/6 today is 1/19 and I haven’t received it. Their online portal is not …
I appreciated the helpfulness of the young lady in customer service. She was patient and allowed me to hold on the line until she sent my required fax.
I love this company! As a corporate partner, I’ll speak to the professionalism and leadership. They listen, they learn, they care about each client interaction and want to make it as easy as possible. They are EXTREMELY easy to work with and dedicated to the best customer and partner experience!
They are terrible. I tried canceling with them 3 times and every time a different agent told me a different way on how to cancel. I have ended up losing money because of this because they will keep withdrawing money from you and will NOT …
Catrina was very professional “Fantastic “ was the term I used while she helped me navigate through my policy issues. Everything turned out Groovy!
Very great quality service, each and every time I call. Acceptance never fails to be prompt and accurate with answers to my questions.
Extremely stream-lined and quick to respond. Provided me details I needed for each step throughout the process. A very great experience for a frustrating situation!
Tara Butler’s customer service was amazing today. She took the time to actually listen to me and not rush me off the phone. She addressed my concerns and got a solution for the issue. Thank you Tara!
The agent I spoke with was great! Helped me with everything I needed. Very nice Very professional I really appreciated her. Thanks again for your service.
I had great customer service from a nice woman named gale im sorry if I did not get your last name but she did her job swiftly and great shout out to her 10/10
we I put in for a quote I was quoted one price per month then after I pay down payment it goes up almost double what I was quoted the first time which I don’t understand bc the same insurance company I had the 2 accidents with is way …
Until a month ago I was pleased with my services. I asked to cancel a policy due to rates going through the roof and Kwani helped me find another carrier with more reasonable rates. I was told I would need to sign paperwork to end automatic …
The lady that I spoke to a few minutes ago to confirm that I would be canceling my insurance on a certain date was sooooo sweet and sooooo kind. I love her!! Oh! And of course she confirmed it! Just a very lovely person 😊 …
The representative was great and very polite, but the hold time I had to (almost 45mins) wait to speak with a representative was far too long.
Although they were unable to take care of the change I needed to make, they did explain why and told me who I needed to contact to get it done and offered to contact them and connect me with them. They were very professional and friendly.
I was Fortunate to get a excellent agent. Ms Tara is great she actually took the time. And help me get situated after being frustrated! Now this is a Great agent out of Tennessee. Ms Tara you Rock!
The liscenced agent, Jasmine, I spoke with was very polite & helped me take care of the problem I was having with my online payment. Very grateful for good customer service & reasonable rates… Especially right after I totalled my previous vehicle less than 1 month ago!
Very courteous on the phone and took care of my need in less than an hour. Extremely easy to work with.
Nicole was a big help, she explained everything perfectly and it makes me comfortable if i were to ever call again i know my problem will be resolved
The customer service agent was very helpful when assisting me. I have been very satisfied with Acceptance Insurance.
I have been with Acceptance since last April 2021. Employees very nice whenever I call with my payments. The only negative thing I have to say is very hard to get over the phone.
Friendly, knowledgeable service. They were able to set up a policy for me, when going directly with the company I was trying to set up a policy with wasn’t an option
I’ve never had an issue that wasn’t resolved in 1 business day. Also the customer service is always really kind and courteous. I feel like this is the best insurance I’ve ever had.
I paid for a policy in full. A week later they took off a discount because they said my proof of prior insurance wasn’t adequate? Which then gave me a balance. My “agent” told me that I would have to pay the balance before the policy …
i always have a great interaction with Acceptance. They are ready for all you insurance needs. Dont settle for good insurance. Settle with great service auto insurance with ACCEPTANCE.
All insurance agents aren’t created equal, but the agent I spoke with is: he’s professional, helpful and kind, a good listener he didn’t over talk me, he even has good manners, with respect for his customers. And I appreciate Acceptance hiring people like that.
I have a claim with this company and the adjuster has a bad attitude and very unprofessional. My claim was 12/22/20 and its still not handled. Tried reaching out to her supervisor but phone system keeps redirecting call to the rude adjuster …
I had questions about Full Coverage Insurance. We have always either had liability because our cars are paid off or full coverage because we were making payments I didn’t know the difference between liability with uninsured motorist and …
I had the most best ever customer service experience I my life. All my questions and concerns was handled by Mrs. Latarsha . Everything was explained in detail and taken care of I the most professional way . ⭐⭐⭐⭐⭐⭐. Thank you
She was very helpful with assisting me trying to register my account. I had been trying to get the email to reset my password and it finally came after I got off the phone with Customer Service..
Ryan answered all of my questions. He was very knowledgeable and professional. Unfortunately the policy is more than I want to pay so I will be shopping for another provider but he took great care of me. Thank you
I have worked with the Acceptance Insurance team for several years now. The customer support team, their leadership as well as their front line agents have proven to place their customers best interest first and provide optimal service …
I have been with this company for awhile in different states but I would have to say their service here in Florida is unprofessional and their knowledge is lacking in the so-called services they say they provide. Not impressed at all.
Yeah it’s the cheapest quotes but it’s a hassle having them as insurance. I pay a car note that requires full coverage, and they send out “cancellation notices” two weeks before the payment is actually due. They send me one and send one to …
If I could give 0 stars I would. I made my payment on 10/5/2020 (I have the screenshot of my bank ledger proving the payment to them). So I thought everything was fine and dandy, I made my payment. Well November rolls around and it’s …
Very friendly service, Shana Hurt was awesome, very patient. Explained everything to me, snd was very prompt with paperwork needed to get my policy in order.
The staff is wonderful, friendly. I can’t ask for an better place to get rental & auto insurance from.
I have been a customer of Acceptance Insurance for some years now. Each time I have an item that needs to be addressed with my policy my agent, James Alanis comes through with constant professionalism, great attitude and a smile that comes …
I like the insurance company. But they are also too high priced for me. Looking for something else in the meantime.
I called to ask a few questions about my policy and adding on a new vehicle. My customer service rep was very pleasant, professional and knowledgable. I always receive great customer service from the reps here. Thank you it is very refreshing to receive such courtesy.
Great customer service. I added a new vehicle to an existing policy effortlessly. The customer service representative was nice, efficient and very knowledgeable.
Very reasonable and affordable insurance. Customer service is exceptional, no long wait times on the phone and never a hassle with the employees.
I had a question about my Bill. It took awhile! But I finally got someone who was very helpful and but me at ease. I want to tell her Thank You so very much😊 …
Very friendly and easy to deal with!! Resolved my issue fast!!!
There are too many negative things to say about this company. It was fine for the first few years, but a as of a year ago, they couldn’t put the left shoe on the left foot. Absolutely horrible. Even trying to cancel my policy turned into a fiasco.
I been with acceptance for over 10 years and my agent veronica is amazing
I hate Acceptance insurance 0/10 DO NOT RECOMMEND!
However, the representative I spoke with today was very helpful and patient even as I ranted about how sh.t the company is.
Mr Bobby Sutton my “Adjuster” was very rude and insensitive about my situation. He hung up in my face when I tried to explain to him that I needed my car towed as soon as possible off of the property where it caught fire or the property …
The customer representatives at Acceptance Insurance are awesome. They are kind and courteous and they start working for you immediately. I would refer anyone to this company.
The nice people at 35ave and Northern helped me navigate through car insurance companies which I was not able to do myself. Having a place to go and talk in person was invaluable.
I was quoted one price then the bill went up almost $100 with only three days notification of payment. In my online account the amount due doesn’t show up until a day or two prior of the bill being due. The payment schedule shows nowhere in …
At first I was leery because it’s not a big name like progressive or state farm. But I actually like acceptance insurance. Every time I spoke to Keith the young man in my branch in McDonough Ga. He was always helpful, always willing to help …
So easy, so professional and was the only insurance company that would help me deal with issues from lapsed insurance.
Well done!
I get Anxiety calling this Company, Especially if I’m in hurry to pay . They NEVER answer, and the automated system doesn’t know that I know what Day I was born .. repeatedly keep telling them to correct this… Side note, When they do answer.. VERY NICE N HELPFUL STAFF.
I can’t remember the lady’s name, but man was she awesome! Dug in and took care of my issue immediately! I’ve been a customer for over 10 years now and I love every second.
TERRIBLE…..LOCAL AGENT CHRISTINE AT YOUR INSURANCE SPOT IN ORLANDO VERY HATEFUL AND NOT AT ALL HELPFUL….I CANCELLED AND WENT WITH PROGRESSIVE
I pay for full coverage, I called roadside assistance for a tow. They ts me it would be atleast 3 hours. I patiently waited for 3 hours and called again to find out on my own the first wrecker canceled, then they had to set up another one …
Mrs. Gail was very helpful in giving me information about my policy. She said I could pay the next morning when y’all get in the office. There are no late nite agents to process my payment on Wednesday nite at11:30pm. So to keep my policy going I have to pay first thing in the morning so that there is no late policy payment
I had such a wonderful experience with my in-store agent from the Anniston branch, Sandra Aderholdt. She was kind, professional, informative, and made me feel very comfortable. There were a few issues regarding a policy that I had, in which …
Tara was great at explaining the policy! She definitely tried her best! Communication goes two ways. The person talking and the person listening. Me I was the listener and I’m still lost but that’s not her fault LOL! Thanks Tara!
They accepted me and I’m grateful. I had the same insurance company for 20 yrs and I found Acceptance to be the most competitive not to mention the lady who did my policy was the best ever!!!!!!!!
I recently called too pay on my car insurance not sure of mt due dates they are FOREVER changing not consistent at all.And the agent made a comment about why I was paying my policy..very rudely made in assumption that I was driving for 8 …
There is a wait for customer service, however, you always get a real person and my service has always been great. Great friendly staff.
Very polite and professional, and very helpful. When I have questions or need help with an issue being resolved, Acceptance Insurance has always been able to help quickly and efficiently, and make me feel like a valued customer.
Great customer service, short hold times and instead of having to go through a website to figure things out on my own I was able to send a quick email and have everything taken care of in a matter of minutes, I am new to this company and pretty impressed!
So far, this has been a pretty lame experience. Bad business practices layered on top of bad business practices. I could go into details, but it would take too long. Every aspect of this company has been less than acceptable..
And honestly, I’m a pretty open minded and understanding person.
I got hit by one of their insured. Took them 2 days to call me back. They made me do a picture adjustment and only showed bumper need fixed, but ended up over 10,000 with hood, two side panels underlay and door. This area is 10 weeks out …
The rep I had today was Fantastic! I was worried about not getting a bill and she went back through my records to 2020 and found that I had double paid on my policy, so she informed me that I had a CREDIT on my account! I didn’t realize …
I purchased a auto policy last week I put all my info in for the quote it was 140 down payment, but it quoted me for a non owners policy, so I called today to cancel it. They are wanting to charge me $78 penalty to cancel its not my fault there is a glitch in their system.
I get a lot for what I pay. The value is certainly there. Take my advice, call customer service not a local retail store if you need to do more than payments or basic stuff. Simply due to the stores not having the same access to your account like customer service. Otherwise, it’s great!
The agents name was Ashley. She kept putting me on hold of course she work’s from home. She does not know her job. I never asked for a quote I said add the vehicle I need to pay. She still comes back the quote is going to be xxxx can you …
Katrina was very attentive to my many questions and ‘scenarios’ 🙂 !
She was professional, very knowledgeable and assisted me with making the right choices for me and my family! It was a pleasure to interact with Katrina because she made my experience ‘humanly’ and not an automation one. Thank You Katrina and God Bless You!
Habitat for Humanity of Rutherford County loves working with the fine folks at Acceptance Insurance! Several employee teams came out to help build a Habitat house in Murfreesboro, TN and they support our cause and mission of bringing people …
I called the local office on 4232 W Bell Rd C6, Glendale, AZ 85308 three time for help. The first call they just picked up and then hung up. The second time I spoke to someone give my SSN then he asked my name, then hung up. The third time …
The registration process is completely useless. The docusign will go out and load and sign for you without allowing you to complete out. I received no email regarding confirmation of registration at all. I had to look at my bank statement …
The receptionist was kind, courteous and interest in serving me in a professional and helpful way
It made me feel good that I purchased a acceptance insurance coverage plan
I’ve been with acceptance for a couple of years now. They have done ok. But I don’t agree with the way they handle price changes. No consideration in my opinion. They just change it with no explanation and by the time you find out it’s time to pay it or loss it. Other than that I’ve not had any issues with them.
I’ve been with this insurance company for roughly a decade but unfortunately I’m having to switch. There must have been a rate increase and it’s just too expensive for my taste. But for years they had the best rates for non-standard, high risk, sr-22, and/or liability insurance.
Great insurance company. understood all my needs and went out the way to help me get all my vehicles covered. A-1 service Alisa was a delight to talk to. She made sure all my questions were answered and my concerns covered in the …
I was a customer for 3 years and when I purchased a new vehicle and added to my insurance policy. The agent for got to inform me that I needed to stop in a office and sign a paper. So instead of emailing me or contacting me at all they just …
I called on the 14th day of cancelation and instead of reinstating me fir $116, they made me do a whole new loan causing a gap in my policy and charging me an additional $142. According to my invoice I could have still made a payment …
Good but not great because y’all don’t extend payments.
I have been with this company for years. The people are great but the policy, not so much. I don’t want to bash them but they are the only insurance company that does not cover you when you are in need of repairs and need a rental or a …
I called customer service and Tarra helped me. I was checking to see if I had roadside assistance. I was happy to know that I do just in case because I did not have the phone number. She was very nice and helpful. She gave me the information that I needed. Thank You Tarra!
Emily at Acceptance went above and beyond to get my new business insured even through complications and set backs due to my being a first time business owner. She was always polite, professional, and a pleasure to speak with.
They were the cheapest when I was looking for quotes on a auto insurance. Decent price, really easy to speak with someone and handle all necessary questions and concerns. Easy to pay online. Recommend and will continually use on any and all of my vehicles.
This is hands down the best place and cheapest place to get insurance. I saved over 1000$ . I called them because I couldn’t print my cards they where 100% nice and professional. My wife had the same experience. Thank you so much for what you do as a insurance company
I dont really see a reason for them to have a web site. They sell insurance but you cannot add or make changes to your policy.. You are directed to go to an agents office or call customer service. Then when you call be ready to spend …
After only being with them a month I went to All State Acceptance was the most difficult to deal with when you had to call the 800 number. The local office was nice but the customer service number was the rudest and most unprofessional people I have ever dealt with and I would pay double the price not to deal with them
I I have only been with them since September 2021 and they continuously overcharge me every month. Paid 250 the first month then I had to pay 15 days after again. in October they charged me for two months which was 262 and didn’t tell me …
I been at Acceptance when they were called NBI insurance. Now these new agents took over and are very useless constantly giving wrong information that I end up paying fees when Acceptance denied me a letter to prove to Infinity Ins to …
As of today, I still have not received a payment.
I have been a team member with Acceptance for a little more than a year. I am so blessed, every day, to work with such an outstanding group of people. Our service vision, take care of each other, says it best. I look forward to the next 20 years with this fabulous team! #oneteam #everyoneissome #acceptanceinsstrong #ipledgeacceptance
Only had six months of insurance so far with this insurance and I am really glad that I found Acceptance Insurance and could have coverage at affordable rates including towbuster even though my driver’s record was absolutely terrible. So …
I completely trust and value the kind of relationship that I have with the 3 agents I deal with at my local acceptance insurance office…Michele I have been dealing with for years and i feel she always has my best interest in mind…i …
I purchased a policy online, and before it could fully process, their website timed out. Being on a Sunday, nobody was available to answer any questions, but the payment was still taken. The next day I received emails with my policy …
Oh me, after many years (over 30) of perfect driving Record with no accidents or moving violations, I finally had one and my insurer cancelled me. Acceptance was recommended to me by a friend who is a State Farm insurance agent. As fortunes …
The representatives and claim adjusters for this company are rude. Filing a claim with them is not easy. It’s been over a week and I still have not heard from any adjuster after spending 2 hours being interrogated and transfered to 3 …
Customer service is always impeccable. Follow up from claims adjuster is lacking. Overall though a good company. Never have issues with payments or customer service.
I only give them one star due to the representative who handled my issue today. She wasn’t actively listening, she kept talking over me, just flat out rude. As she’s just one component of Acceptance Insurance I will not under rate the …
The representative of the Hattiesburg Mississippi office acted as if she was not well trained and I never received a call back for the quote after calling back several times to try and receive a quote. I rate that acceptance office pool in customer service. The only reason there’s one star is because they make you pick one star to post
Every time I have called, they are so knowledgeable and kind. Sometimes I have forgotten to pay, they have been patient with me. I cannot say an unkind word about this insurance institution. Matter of fact, I always recommend my …
This is the worst insurance company there is
They keep taking you in circles, the agents not sure of what they are doing and you have to be calling and calling being put on hold for 1 hour time periods …
Agent was rude and did not want to explain the mysterious 300 dollar deposit to switch my coverage to my new vehicle even though almost every company I’ve dealt with has prorated the difference
Very pleasant! And fixed my issue very efficiently!! Both ladies I spoke with were AMAZING!!!
Customer service was great, and fast. Acceptance auto insurance is also affordable.
The young lady that I talked to was very knowledgeable and helpful very easy to talk to and I think is an asset to your company and should deserve a raise
No one knows how to resolve your issue, constantly being transferred from one person to the next and when you start sending complaints of being transferred constantly the calls just randomly “drop”. Everyone gives you different information …
Excellent customer service! They were very helpful by walking my through everything. Also, my representative was very patient & kind. Thank you so much Acceptance Insurance. I’m glad I’ve chosen you.
Elna Valdez helped me find the best insurance for me. She was very helpful and professional.
Missed one payment (bank mistake) and insurance was canceled. Zero notification. Not sure what value this service provides
Timothy Langley helped me complete my eSign paper work and also with a digital insurance card he is a great guy very nice and explains how to do each step he is definitely very professional and will be be my go to guy when I need him for my insurance needs he my new agent from the Lake Mary office in Florida thank you Timothy.
I love this company! So much went from being a 10 yr customer to an employee for almost a year now. I look forward to many more!
Ms. Nicole with customer service was kind, helpful, polite, and very professional. She helped me with my payment, helped update information to my account, and got my new cards sent to my email. Also she helped me by getting the physical …
Super easy to sign up and get everything done in a timely manner. I called customer service and spoke to Nicole and she answered on the second ring. I was supposed at how quickly my call was answered and how sweet and helpful Nicole was. Definitely 10/10 recommend.
I’m giving the lady Gale FIVE STARS because I was HIGHLY FRUSTRATED due to me coming to the office here in Lima, Ohio for the past TWO DAYS and the office was closed on both days. I called a 1-800 number and got Gale on the phone and …
I’m being generous giving 1 star. This company is horrible, their customer service is the worst. When I cancelled my policy nobody told me that I would need to submit anything in order to stop the monthly withdraw from my bank account, so …
Over the years this company has been reliable, affordable and professional as well as trustworthy. I highly recommend acceptance insurance.
Short, impatient, preoccupied customer service while trying to transfer insurance to a new vehicle. I am still unclear what my premium will be per month and their website is the worst.
One of their insured hit me. No major damage but still damage nonetheless and Acceptance has been horrible to work with. They tried to refuse to put me in a rental, their estimate on the damage to my car was so low it’s almost laughable. I …
Updated 8/9/22; this review is for the Broad River location/ not Nashville 🤭Loved them in Greenwood. Hated this location. Never answered the phones and always had to come in to make sure payment was received. Now pay almost $100 less with Liberty Mutial with MORE coverage …
At one time they were awesome. Now they charge for everything. Greed set in. And they hardly ever answer their phone.
I would give ZERO STARS BC This place is ridiculous. They overcharged me and had the worst attitude when 3 days later I tried to cancel the policy and they won’t even put the money back on my card which I paid with they are making me a …
I been with acceptance insurance in Smynar GA for 6 month , I like this insurance company but it’s to high, for the vehicle I drive .. I call to see if I can get a lower rate with discount , they said it’s in possible.. So I went to another …
So far so good as far as car insurance goes, only gripe I have is that I can move my auto pay date, which is kinda dumb but whatever
They are rude and not honest. I switched my policy from one car to another, I had to pay $228 down-payment to add my new vehicle and cancel my old one. Three days later they are saying I still owe $50 (this was the amount I paid for the …
Do not get this insurance I needed insurance and had no license. I stated that in the policy rate was 97 dollars a month sounded to get to be true.So I called to verify I was told there was no issues with the coverage and everything was …
Did quote online. Smooth process until the end. Was only able to see what payment was due for today but not monthly. Tried clicking on each one but it only took me to payment screen. Also, you can’t have your policy start date on day you …
I can guarantee that I will never recommend Acceptance Insurance to anyone who is looking for an insurance company for a new vehicle. I gave the Money to begin the policy and they needed a signature for the policy and I have called multiple …
So far it’s been awful. It’s hard to reach them on the phone. The adjustor never calls you back when u call. They taken thru jell to get a rental car still haven’t recieved the rental car. Hertz is full of you know what!!!!!!!!!!!
I had another insurance company that was twice as expensive. When I purchased my policy I had to show proof of prior insurance by submitting copies of insurance cards from previous insurance company. Upon receiving my documents Acceptance …
I work with some of the finest professionals in the insurance industry. Extremely proud of this phenomenal Team!
Very friendly and competent staff! Helped me to quickly complete all documents and gave me an affordable quote. Would recommend for anyone who needs auto insurance.
Worst company I’ve ever dealt with. This the type of company what hear about as far as bad and shady business. Never ever have I had a company look for ways to not take care of there customer. I live in a windshield covered state which in …
I would recommend this company to my family and friends. I have a great agent, Mrs.Sandra Peterson. So helpful, made the whole thing simple and a nice experience. She went above and beyond to make sure my husband and me got what we needed and wanted. Shout out to the 912 area code agent’s! #goodjob!
I have had insurance with this company for almost a year and they gave me an excellent price and my monthly payments have actually decreased by $10! I called in to speak with Connie about getting my policy papers emailed to me and she was …
Best service, if they didn’t consistently keep my policy up to date I would easily have doubled or tripled my bills again. I lost a lot because people didn’t pay attention to their jobs. I have been accommodated especially when they know I …
This is by far the worst insurance I’ve ever had. They blatantly accused me of stealing my own car so they wouldn’t have to pay for anything with my vehicle and that was apart of my coverage plan. DO NOT get insurance through them! If you …
I was hit by a car that has acceptance as their insurance. Once the claim was filed , we had a hard time getting in touch with them about the estimate. Any time we would call they wouldn’t answer. When I finally got the estimate it was …
Tasha Rodriguez was my adjuster.And although I understood that I was not the policy holdrr, I was involved in an accident which the holder was at fault and totaled my car. And leaving me without a vehicle for about 6 days stating the holder …
When policy was written I provided proof of having insurance prior to coming to Acceptance. That qualified me for a discount. After the first month they took it off and said I needed to provide proof again. Evidently they lost my first …
They are ok but I think they’re website could be a whole lot better. My opinion it needs too be completely updated. It’s set up like a bootleg type website. Like they didn’t put any money into the development of the site. Also the options …
I’ve not had the best experience. In fact I just left this company and switched to Allstate. This company did not do what they said and I was charged twice in one month. Before them telling me they were canceling because of me not making a …
Just bought another car and added 2 more drivers. Customer Service rep “Katrina” was absolutely helpful. Very professional, courteous and pleasant to speak with. Excellent job Ms. Katrina! Been a customer with Acceptance since around 2015. Satisfied customer thus far.
I love Acceptance Insurance. I’ve been employed for 8 years and it is truly a family!!
We strive for excellence in customer service and can take care of all of your insurance needs!!