New, refurbished and used medical technology for healthcare facilities. Planned maintenance, repair services, depot services, calibration and inspections. See more
They sent me a mask I cannot use. Though it is in a sealed bag they won’t take it back. I loose $130 dollars and I get nothing. Apparently I didn’t bring it back quick enough. Who knew.
This is for the place on 3605 S Burdock in Kalamazoo, Michigan. Professional, friendly service, BUT the reason I gave them two stars is because they did NOT have handicap accessible ramps. For a medical supply place, this is a MAJOR …
Poor customer service. They tell you that you have 30 days to “love your mask” and exchange it at anytime then make you feel like a burden for wanting to do so. If I could go somewhere else, I would.
Worst hospital care is slow and billing goes directly to collections. They do not bill health care services correctly to insurance companies resulting in higher fees for the patient. I refuse to co here unless I do not have an alternative
Access Medical Shaffer St.
Terrible customer service . If you don’t have money and have to go alternative routes as in not buying their $1095 cpap machine or the $200 mask from them they …
They don’t know there butt from a hole in the ground. The front counter girl didn’t know how to run the computer at all, I asked if she was still training and she said yes but then said she’s having trouble after just over ONE YEAR! …
This place is going down hill. I used this place for a lot of things until I started using the VA and they seemed to turn on me. I had a air concentrator for almost 3 years and always paid the bill. Then I stopped getting a bill from them. …
Unfortunately poor customer service. I am a physician and refer many patients to this company. Walked in and did not mention I was a physician. I explained what I needed was interrupted and was told “ one thing at time”. I advised it would …
The staff talks down to their customers and are very rude, they kept insinuating that I didn’t understand what they were trying to say and literally hung up on me twice never answering my question. I have a bachelor of science degree/magna …
The staff and managers at Access Medical are nothing but kind and accommodating. I was very sick and needed a nebulizer, and they worked with my insurance so quickly to make sure I got what I needed. They also explained to me in detail how …
I don’t get these bad reviews and the harsh comments regarding the service and staff at Access. Perhaps its more of a self-reflective attitude and always looking for the best in people but I’ve found them to be nothing but friendly and …
These people don’t really know what your insurance will cover and they are not good at explaining things either. so don’t take anything they tell you as true. Do your research so you don’t get stuck with a bill after you thought your …
The valve to my oxygen tank was broken and the tank wouldn’t work. My husband called about it and the gal who answered the phone called the delivery people until she found the closest one to our house. He then brought the valves right …
Love that this place it’s so close and convenient! The staff are always approachable and helpful in a positive fashion. Keep up the great work Rebecca and staff ☺
I was vey pleased that Jodi was very through. She made sure that I understood everything. she also gave me her card so I could call her with any questions that might come up.
I personally would like to thank Mitchell for not only reminding me that my script is expiring next month and to set up an appointment with my pulmonary Dr but also for helping me look into why I didn’t get the head gear for my mask last …
I was told that access medical does not bill insurance and that anything that we purchase for my husbands c pap machine must be paid out of pocket. Is this actually true? We can’t figure this out because we know that he had insurance …
My trip to Access Medical today renewed my confidence in the high quality local service available for my CPAP support and supplies. Jodi had my new machine and supplies as well as the paperwork we needed to review ready for me. She walked …
Fast and friendly.
Great service. Jodi was super friendly and knowledgeable.
It was very good
Thanks Matt for your prompt assistance. Also the trick of turning the sock inside out was ingenious!
Friendly, knowledgeable staff.
Had a great experience with the nice and knowledgeable staff.
They sent me a mask I cannot use. Though it is in a sealed bag they won’t take it back. I loose $130 dollars and I get nothing. Apparently I didn’t bring it back quick enough. Who knew.
Friendly and attentive to our needs! Fast service!
Very professional and fast service.
It was good but incunvinant you don’t except cash as payment.
If I could give 0 stars I would they don’t work with you. They just want your money don’t come here.
This is for the place on 3605 S Burdock in Kalamazoo, Michigan. Professional, friendly service, BUT the reason I gave them two stars is because they did NOT have handicap accessible ramps. For a medical supply place, this is a MAJOR …
Poor customer service. They tell you that you have 30 days to “love your mask” and exchange it at anytime then make you feel like a burden for wanting to do so. If I could go somewhere else, I would.
Excellent experience! Thank you!
Worst hospital care is slow and billing goes directly to collections. They do not bill health care services correctly to insurance companies resulting in higher fees for the patient. I refuse to co here unless I do not have an alternative
Access Medical Shaffer St.
Terrible customer service . If you don’t have money and have to go alternative routes as in not buying their $1095 cpap machine or the $200 mask from them they …
They don’t know there butt from a hole in the ground. The front counter girl didn’t know how to run the computer at all, I asked if she was still training and she said yes but then said she’s having trouble after just over ONE YEAR! …
This place is going down hill. I used this place for a lot of things until I started using the VA and they seemed to turn on me. I had a air concentrator for almost 3 years and always paid the bill. Then I stopped getting a bill from them. …
Unfortunately poor customer service. I am a physician and refer many patients to this company. Walked in and did not mention I was a physician. I explained what I needed was interrupted and was told “ one thing at time”. I advised it would …
The staff talks down to their customers and are very rude, they kept insinuating that I didn’t understand what they were trying to say and literally hung up on me twice never answering my question. I have a bachelor of science degree/magna …
The staff and managers at Access Medical are nothing but kind and accommodating. I was very sick and needed a nebulizer, and they worked with my insurance so quickly to make sure I got what I needed. They also explained to me in detail how …
I don’t get these bad reviews and the harsh comments regarding the service and staff at Access. Perhaps its more of a self-reflective attitude and always looking for the best in people but I’ve found them to be nothing but friendly and …
Jodi was real good, and gave me what I needed. Thanks Jodi and the ready of the team.
These people don’t really know what your insurance will cover and they are not good at explaining things either. so don’t take anything they tell you as true. Do your research so you don’t get stuck with a bill after you thought your …
I had a complication they acknowledged the situation & immediately looked into it & got things straightened out. 2 thumbs up. Thanks😊! …
Very pleasant and easy to work with, Jodi was awesome.
As soon as I walked in door Teeya was there to help me. She got me the supplies in needed and got everything set up for my night time test
The respiratory was pleasant, thorough and very knowledgeable, making it a very pleasant experience.
The valve to my oxygen tank was broken and the tank wouldn’t work. My husband called about it and the gal who answered the phone called the delivery people until she found the closest one to our house. He then brought the valves right …
Love that this place it’s so close and convenient! The staff are always approachable and helpful in a positive fashion. Keep up the great work Rebecca and staff ☺
I was vey pleased that Jodi was very through. She made sure that I understood everything. she also gave me her card so I could call her with any questions that might come up.
I personally would like to thank Mitchell for not only reminding me that my script is expiring next month and to set up an appointment with my pulmonary Dr but also for helping me look into why I didn’t get the head gear for my mask last …
I was told that access medical does not bill insurance and that anything that we purchase for my husbands c pap machine must be paid out of pocket. Is this actually true? We can’t figure this out because we know that he had insurance …
My trip to Access Medical today renewed my confidence in the high quality local service available for my CPAP support and supplies. Jodi had my new machine and supplies as well as the paperwork we needed to review ready for me. She walked …