Accident Fund Insurance Company of America is one of the nation’s leading workers’ compensation insurance organizations, managing risk and minimizing loss for our policyholders, creating a safer environment for their workers and building businesses with our agent partners. All backed by the reach, knowledge and best practices of our holding company, AF Group.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
200 N Grand Ave, Lansing, MI 48901
Poor customer service
Horrible customer service.
They are good.
Katie was cool.
Great place to work!
Best place to work ever!
The building and grounds are meticulous
Absolutely a great place to work
The best place to work in Michigan.
Terrible customer service, rep hung up on me.
Not a good insurance company bad customer service
Good rates, great claims service.
Call after call and cant get a call back about my claim
Good company. Fair pricing.
Horrible experience getting in conact with customer service representatives, I don’t want to speak to machines
Quality company to work for. Best place to file insurance claims.
They were great with my claims!
Huge headache, must easier, more friendly companies out there
@Anthony I have had the exact same experience. As a business thanks – I’ll keep shopping.
If there were a way to leave 0 Stars they would have it….. they pick your pockets like misers trying to keep the Christmas ham from Tiny Tim
Terrible Company They Never Pay You On Time You’ll Get A Check One Week And Another One 3 Weeks Later Smh And They Act So Dumb When U Call Them About It
Well l haven’t heard from case worker at all. Still haven’t gotten my check nor my mileage check so not even going to give you a star.
If you are ever unfortunate enough to have to deal with this company because you were hurt on the job hire a attorney as fast as you can
I dealt with these people and this company for 6 to 9 months Over a head on …
This place is a joke. Leaves the working man broke by taxing my pay a 2nd time. No Christmas . nothing good comes from this company. They show a huge disregard for Youre well being. Thanks sue!!! And your company. Kick me while I’m down.
I received horrible customer service today.
They are taking my mother through the ringer after getting hurt on her job. They say they are doing an investigation. Well she has a Lawyer along with witnesses so I’m not sure what they investigating. Horrible people to communicate with. I wish it was a way for 0 stars
Kristen Sargent was nothing but top notch in helping me
This is a shady business for sure. I was just told by the person working my case that she has no time restraints on handling my case, and she will get to it when she gets to it. Beyond rude and unprofessional. This is going on 3 weeks now.
This company is beyond slack. . My husband’s checks never come on the same day,sometimes a week late,he has had more than we can count case workers and everyone of them never communicated with him. It’s just an all around poor compmay.
Keep on saying that they are waiting for my medical records, does not take 6 weeks to receive them, been injured for going on 8 weeks, no money at all, no doctors, no meds!! I even contacted the places that held my records, they have sent the records multiple times!!!
I have had my workers comp for my small business with them for years. They truly care about their customers and during a time my business was facing a hardship they stepped up without question!! I am very thankful for a company that care for it’s clients.
This company insures companies like Pace Transport Inc in St Louis. Many workers have been hurt on the job. Employer claims proper paperwork has been submitted and you NEVER HEAR FROM ANYONE. They PROVIDE NO TREATMENT HURT EMPLOYEES AND LEAVE EMPLOYEES with serious injuries.
I am in a current claim with accident fund they have been dragging there feet on my surgery I have 3 doctors that say I need surgery but they insist on a IME exam which is suppose to be a independent exam yet they pick the doctor it’s been …
If I could give it a negative rating I would. These people are awful. In 40 years of running businesses I have never come across such a bunch of people. In my opinion, they are the worst company I have ever had the displeasure of dealing with. Unreasonable, high handed, bureaucratic, almost to the point of evil, IMHO. Stay away!!!
Hurt my knee at work which turn into cellulitis. Has to spent week in hospital. Filed claim and sent bills as was receiving. Waited and waited for payment of lost wages and bills to be paid. Was told 6 mos later that claim was denied and …
I’m the injured person but they want me to do all the work. They want me to email and call in after every appt and any status changes, isnt that what you get paid for? They also aren’t paying me correctly because the case manager is to lazy to find out my correct income. Very lazy company.
Cancelled my policy because my business was “too small,” then sent me a mandatory audit for the past year. If I don’t do the audit, I face a bill for twice the premiums paid over the previous year. If I’m too small to insure, why aren’t I too small to audit? Thanks Accident Fund.
Won’t respond to any of our emails or requests, extremely slow on getting anything done, except for billing me, they’re very quick and efficient at sending me bills that are incorrect. Attempted to overcharge me by deducting too much from …
Absolutely horrible billing practices. Perhaps it’s normal in this industry but they base your premium off of your estimated payroll dollars for the year. Then audit you at the end of the year, and if your payroll dollars are more than the …
Has to be the worst workers compensation insurance company I’ve ever seen or delt with. 1st off the automated system is absolute trash. Trying to get a human was impossible. 2nd they only offer direct bank routing number or mailing checks? 3rd no app available. Needless to say I’ve cancelled my policy with them.
Do you enjoy being ignored by your workman’s comp company for four months as you repeatedly inform them you are receiving bills that they should have paid? Do you enjoy being incorrectly put into collections for bills you are not …
We canceled our policy with this company in January. At the time our account was COMPLETELY current. After they received our cancellation they send us a bill because they said we did not complete the previous years audit. Even after I …
Very high premiums. Errors made consistently during annual audits in their favor. They send numerous invoices with various amounts. There is absolutely no way to get in touch with a person to make corrections. They will not provide a …
While I’ve never had to file a claim with this company they are extremely hard to work with. Every year during our audit process something goes wrong. They have mailed forms to the wrong address, even when having our correct info on file. …
My wife got injured, visited ER, and is slowly recovering. An agent at Accident Fund hasn’t been responsive at all, keeps disputing ER charges, and hasn’t responded to my repeated voicemails and emails. They shouldn’t be in business!
Stay away!!! This is the worst insurance carrier I have ever work with. They are seem like reasonable when you get to quote but later. Trying all possible way to charge you more during the audit process that I never see any other carrier. Dont see anyone happy with them.
I was injured at work and this is the company through which my employee holds Worker’s compensation policies. My claim was very simple and I was back to work after 3 months. Dealing with United Heartland has been far more stressful and …
Awful, inept, negligent, disrespectful, delinquency. They really need to be shut down because all they do is cause stress on their customers. They do not care, they are not professional, They disrespect their customers every chance they …
I was injured at work, and have been receiving payments due to my broken bone. Payments are very irregular, despite being told it would take 24 hours to process after release, it instead takes 3 days! The only time I was paid within 24 …
Why is zero stars not an option? Absolute worst insurance company I’ve ever dealt with. My rep was on vacation every single time I needed to get ahold of her. She was rude and doesn’t care about the people she’s supposed to be helping. …
Accident Fund is a partner of the insurance broker I work for. They have been nothing but the best, they have great service and great people. We are so proud to be able to call them a partner and love placing business with them as we know …
This is the worst place to ever deal with! I was given the run around and non-stop excuses with my claim through my company and they never even acted like they wanted to help me or even take my injury seriously but when it comes to a mishap …
Would not recommend. They messed up our numbers by A LOT. The person who was supposed to audit us was unreachable and overcharged us thousands of dollars. We got it fixed then had the same thing happen again.
Took well over a month to receive a payment. The case worker didn’t do her job none of the hospital bills got paid for, the weekly payments get posted late to your account so payments take a week and 2 business days. Good luck trying to get ahold of someone.
Please read the reviews before ever getting involved with this company. They are very unprofessional & WILL NOT return your phone call until you call them everyday for a week and a half & have to get in contact with a supervisor who doesn’t …
Let me tell you straight up, this is the worst insurance agency I’ve ever dealt with. If you’re a business owner, stay away. I’ve never had so many “compliance and audit” reporting needed – ever. We’ve been in business 17 years, used them …