Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada
| Thursday | 8AM to 4PM |
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
3 Waterway Square Pl # 110, The Woodlands, TX 77380
Terrible Service
Absolutely horrendous..
Good small business to work with
super helpful and always on time!
Liars! Cheats! Poor service!
Almost never on time, sometimes days late.
Extremely unreliable, passive customer service
This place is great! Wonderful staff😁 …
The WORST COMPANY EVER!!!! Terrible horrible service!! Disrespectful and disorganized!!!
Do not use this vendor..You’ll never someone to speak to much less the service .
If you enjoy waiting on hold and being brushed aside..use Ace!
nobody answers the phone, pickup has been late almost every week for months and months now.
I was literally waiting for over 40 mins this morning for someone to answer the phone! are you even open?
Worst service ever had! I will be going with another garbage company!
They provided me with excellent service for several years
Trying to reach customer service is a nightmare. I have currently been on hold for an hour and still waiting!!!
Horrific service. They do not come when they say they are going to and hardly pick up the phone.
Miss houses constantly. Then blame their customer for doing something wrong. Horrible company with poor morals.
Very poor service, definitely I’m going to look for a different trash company.
No pickup last week. Trash piled up everwhere. Been a customer for years. Not happy.
Worst customer service ever. Just dumps garbage on your lawn and leaves it there. Don’t use this company.
Don’t even show up to pick your trash up. Horrible service.
Will be looking into other options
I never had such negative experience. Their customer service, not professional , contstanly lying and never fulfill service in time .
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always on time and always helpful with any billing questions I’ve ever had!
Waited almost 20 minutes to speak with someone all 3 times I called. Nothing was taken care of. Basically brushed off.
Very affordable, anytime I have had a small issue I call and it gets resolved immediately!!
Service has been horrible. Haven’t picked up on scheduled day in a month. Broke the lid on the trash bin they provide. Customer service stinks.
Horrible service … Never on time .. always an excuse as to why they were late or never showed .. and driver’s are to lazy to get out and pick up the bags next to the can which are there because they are always late …would not recommend or use this company ever again
They don’t show up on time, they lie on the phone, they’re a terrible business. Choose another company.
I have nothing to complain about, they always call if late on pickup extremely courteous service
Not dependable service. They don’t always pick up on the day they schedule and in the past 4 months they have missed three weeks entirely. The phone service to reach them is also terrible.
I have used this service for 3-4 years. I haven’t had any problems & I believe their prices are reasonable.
Had an issue and spoke to a woman named Emily she was very helpful and it fixed the issue, I am more now satisfied with the company!
Horrible customer service! Canceled service. Garbage and container still haven’t been picked up. It’s been THREE weeks
Never a problem with my household pickup or at the transfer station. Everyone in the office has always been more than helpful.
If I could I would give a -5 they have not dumped my can in two weeks so they didn’t dump them at all Sense I got them I called and they still didn’t dump them am going to CV WASTE NOW AND THEY ARE CHEAPER TOO
I talked with Emily Cenate over at Ace carting! She is very professional and explained everything we needed to know! I highly recommend!
Excellent service. We do the biggest recycling bin they make, and the smaller trash can, and it’s been perfect! The customer service is excellent!
Terrible terrible terrible !!! Been a loyal customer for years and the service just got worse and worse. Final straw, didn’t pick up for two weeks and kept promising to come. I am …
Sent a late notice every time a payment was missed. Didn’t bother letting us know they were picking up their cans and spread the trash that was in them in the driveway.
Caitlyn always takes great care of us year after year!
Thanks,
Valerie Morigerato
This place is an absolute dump, and not the kind you are looking for! Never pick up trash cans, customer service is a joke and they will hang up if you dare to complain about their lack of service. DO NOT USE THIS PLACE IT IS 💩💩💩💩SERVCE! …
CALLED TO VERIFY IF THEY SERVICE THE AREA AND STATED THEY ARE NOT ABLE TO VERIFY ANYTHING OVER THE PHONE. GREAT! HOW AM I SUPPOSE TO KNOW IF YOU SERVICE MY AREA. THANK YOU VERY MUCH. ILL TAKE MY BUSINESS ELSEWHERE. NO STARS FOR YOU….BUT I HAD TO PUT ONE JUST SO I CAN POST THIS. CONSIDER YOURSELF LUCKY.
I recently had my daughter call about services we were interested in. She spoke with Emily Cenate and said Emily was very pleasant and gave her the information she needed.
I ordered 30 yards container in Pawlet Vt. The next day secretary told me
she spoke with the boss and he said they don’t go as far as Pawlet Vt “under any circumstances”. Don’t use them. Use Casella instead.
price increase without notification, Very busy, still waiting on refund after 3weeks. not impressed.
If I could give them 0 stars I would. I have called 4x to get our trash picked up and can’t get them to pick-up. Our dumpster is overflowing and they do not care.
Hands Down worst service I have ever received from any company! We have been skipped repeatedly, and when we call they say ” my driver says there was no can by the road”. My can has been sitting there so long the grass is dead! This company is a joke!
Trash was picked up 1-4 days late just about every single week. Sometimes it wasn’t picked up at all. The customer service representative’s were generally friendly. But overall, it was terrible service.
Cans got delivered extremely dirty with the bottom of the bin filled with old garbage. It was infested with bugs. When I called to ask for a different bin, they told me that it was now my responsibility to clean it out. I will be getting different service.
Just say I called yesterday over a missing lid on my can and emily took care of it right away and will have a new can delivered tomorrow! Always great service!
Rates went through the roof. Canceled and have yet to receive refund and cans have been at the end of my driveway for 8 weeks. Do not sign up with this company!
Outstanding service. Pick up every Tues am without fail. Emily in the office is exceptional. She is helpful and knowledgeable. Would highly recommend.
I have a rental property during the summer. They never missed a pick-up and let me keep the barrels during the winter when not in season.
No problems here!
Cancelled service because price increase every month. Started at $24 in within a year went up to $32. Totes still in yard for over a month now. Tried to call for pick up and i was on hold for over 45 minutes.
No one ever picks up the phone. Been trying for over a week now and do not have time to keep waiting on hold for ever! Also does not respond to emails. Trying to cancel account, paid bill in full and since they don’t ever respond I can’t seem to cancel and they keep making pickups which means they will continue to charge me!
I just spoke with Emily and she was very helpful on helping me start my service. I only had to wait a couple minutes and everything was done! She was great to talk to!
They never pick up on time and always have a excuse. They charged me for 3 months that they never picked up. Yeah they skipped me for 3 months in a row and charged me for it. Had to argue about being over charged. Do your self a favor and find a different garbage pick up company.
I called in and spoke with Caitlin, she was beyond friendly, helpful and answered every question I had asked, I had forgot to put my garbage out this morning and Caitlin said she will reach out to drivers and to leave the cans out for pick …
Terrible service.. pick up when they feel like it. Never answer phone… I just switched to County waste. $20 per month. They are happy to have me as a customer. Fast and reliable. Something that Ace Carting is Not!!! Would not recomend using this conpany , not that you would get ahold of them to start service……
We have been with Ace for over 10 years. This year was the worst year ever. They wouldn’t credit us money back when they didn’t show up and then increased their prices …
I cancelled service because of overcharged rates and have been continually calling to get back a payment they took after the cancel.
I now pay $6 to $12 a month doing it myself. BIG DIFFERENCE AND NOT PAYING FOR SERVICE WHEN AWAY ON TRAVEL!
Horrible service. Routinely skip weeks and never answer the phone when we call to complain. I called last week and they claimed the driver came out, but I’ve got cameras to show no truck was in the area and the bins were there full! They …
Hello Ace Carting! This may be the only avenue where I can reach anyone. I have called and spent probably 90 minutes on hold at various times, during various attempts to reach anyone. I am literally on hold, right now, at work, waiting …
I wish there was an option of no stars! I’ve been a customer for 5 years but this last year has been the worst service ever.. half the time they don’t show up and sometimes they just drive by when my bill is on auto pay!!! Or empty my …
I have used Ace Carting for years and I thank them for their good service!
This company is ridiculous! Many calls were made due to not picking up on time or at all.. Day of pick up is Tuesday, sometimes won’t show up until Saturday and then wont show up on the Tuesday. Prices are outrageous! Do NOT recommend!
Trash is never picked up on time. Your lucky if they even pick up at all. People in office don’t answer phones. A 2 hour long hold without speaking to a person is not uncommon. Worst company ever!!!
Every time i call to get something done, I’m disconnected and when i call back I’m on music hold until i get bored of waiting.
Never told not getting their payments, just letter saying 60 days late ! Yet I’m …
Very rude to deal with! Never picks up on time. Split my mailbox post and denied it. I saw it happen with my own eyes, and they basically called me, the customer, a liar!!! Super unprofessional and I would recommend that everybody leave the company called Ace Carting!!!!! Horrible, Horrible company
Horrible service. Rarely picks up on scheduled day, picks up at 5am or earlier, waking up the whole neighborhood. I receive several automated calls each month about service delays – even on days that aren’t our day. …
We used Ace Carting / County Waste for the 2019 Adirondack Wine & Food Festival. With over 7,000 attendees, we had PLENTY of trash and recycling needs. They delivered and picked up everything on time, placed everything exactly where we needed it to go and were timely in their communications with us. Using them again this year!
Like other reviewers have said, they started out great but over the past 2 years have been getting increasingly worse. Seldomly show up, sometimes for 2+ weeks and our dumpster is overflowing. Call customer service and they are full of excuses. When you ask for a credit for the weeks they didn’t show up they are incredulous.
Please everyone that has these same problems file a complaint with nys attorney general action will be taken its easy to do just google it. Horrible company. We pay for weekly service and and some months they have only came 1 time and I am …
My rate went from $24 to $32 a month over the course of 2 years. I wouldn’t be so surly if my garbage actually got picked up. …
Where to start, well they do pick up your garbage, might not be this week, might not be this month, so theres that…..when and if they show up they do a half ass job. Several times I’ve come home to half empty bins with recycling all over …
Just cancelled their “service”. No attempt to retain the lost account. Katherine, the “office manager” is a train wreck of an individual. Lol she informed me that the cans will be stored on my property until they can get to them. Fun fact …
Their Rates Went Up, Their Service TRULY Sucks!!! They seem to pick up whenever they feel like it, even though our pick up Day is Thursday. This Winter has been HORRIBLE SERVICE!!! Instead of making up BS Lies on why they can’t pick up …
I would rate less than one if I could. I’ve been a customer for over three years. I pay my bill on time on line. My garbage hasn’t been picked up for over two weeks. Everytime I call, they say it’s a new driver. Ridiculous.
Absolutely horrible! Have had nothing but problems with them. Started in the winter and spring when every time they would blame it on new drivers and the old drivers not leaving good notes on the pick up routes…Now 3 weeks in a row with …
Don’t waste your time or money with this company!!! Haven’t had my Garbage picked up in a month, we have bags of garbage piled on each other In front of my house for this long in the terrible summer heat. I have called numerous times for …
it has been nearly a year since I, personally, told you folks about the driver turning around inour driveway to cater to the across the road neighbor. I have called several times , actually went over THREE times only to be poo- pooed by …
They seemed to stop collecting trash and recycling regularly sometime in January, requiring a phone call whenever we were full. After canceling still can’t find a working truck to retrieve the cans. I did not expect to have to continue pestering them after I stopped paying them.
I’ve had nothing but great experiences with this company. After moving we had a lot of extra junk we were throwing out and when I called for questions on the pick ups, prices, etc, Emily was very responsive and answered all my questions. They’ve always been on time and we haven’t had any issues what so ever.
Like several other posters, I had no issues with this company until June 2015. We pay our bill 6 months at a time, so we were surprised when our recycling wasn’t picked up just before the Christmas holiday…especially since the trash …
Here’s a pro tip: if you’re too busy to answer voicemails of your customers, hire out to a call center! Get one in the Philippines and pay mere pennies an hour! It would really go a long way. …
Some of the worst service I’ve ever experienced. Our garbage was NOT picked up regularly, when you call you’re on hold for 10 minutes. I finally cancelled the service and 2 months later their stupid cans are STILL in my yard.
We finally cancelled their services today after months of them almost never showing up when they’re supposed to. They used to at least pretend to care about our business and would call us back with some excuse as to why they hadn’t picked …
“He’s a day behind schedule hun”. That’s the excuse we’ve been getting since January. A week goes by and still no show. They blamed the snow and we fell for it but it’s August and still the same lame excuses. Rates have doubled since we …
If you want consistent missed pick-ups, smelly garbage littering the streets… non-existent customer service… and to be completely ignored when you have issues… Ace Carting is for you. Otherwise, avoid them at all cost. Honestly, their 2 star rating is a bit generous.
I’m rating/reviewing ONLY on bringing debris loads there. I haven’t used their garbage pickup or dumpster services. That being said, when I went in as a first-timer they were friendly & happy to describe the drill to me. The scale part went …
Garbage pickups are frequently missed on scheduled days. Sometimes we do receive a call informing us of a missed pickup and a reschedule. ..but not lately.
When a complaint is made it’s “there’s a new driver or truck broke down or you …
Terrible, terrible service. VERY inconsistent, never know when they will actually pick up. Also we have a better chance of winning the lottery than getting the office to pick up the phones. Either residential customers aren’t important to …
Zero stars if I could! Need better customer service reps! No pick up for almost 3 weeks and nothing done with credit- “put the extra garbage on the side of the road!!” Umm no, I live in the country and Bears will tear it up!! Switched to a different company today cancelling Ace tomorrow!!
SEPTIC ATTITUDE !!! Good thing they are in waste unmanagement !!! Transfer stations NEVER ANSWER PHONES AND OFFICE EMPLOYEES ARE RUDE !! We are just trying to recycle ♻️our recyclables, called main number to find hours and they are rude & …
I have had nothing but a great experience with this company! Do things happen and there might be a delay? Sure! But I receive a call notifying me. My driver is super friendly and if I have ever had to call the office, the ladies have been friendly and helpful! I have had nothing but EXCELLENT service!!!!
When I have called to report late pickup, they don’t answer and do not respond to emails, either. Our pickup was supposed to be Thursday, Sept. 17th. Garbage has been sitting outside for six nights now. We are current in our payments. What is going on?
Very bad service. At least once a month they didn’t show. Then finally come up to 3 days later. Never a call and never a reason. We finally cancelled. Now the cans have been sitting at the end of the driving waiting to be picked up for …
Terrible customer service. Took a month to get the bins – but they thought it was okay to charge us for that month of waiting. After that was straightened out, we had pick-up for three weeks. Three. They didn’t pick up last week. We …
I am a manager of a Corporation in which we use Ace Carting for our waste removal- there have been multiple instances in which they skip pick up dates (twice weekly) and or when they actually show up, the position that the driver drops the …
$54 per month for 65 gal cans. 20 years as a customer and they treated me like garbage when I complained about them forgetting to pick up my trash. Overpriced and unprofessional
Like many of the other reviews, they will leave your trash everywhere. In the road, on your driveway and in their own words “wherever it lands” because if it falls they can’t pick it up…what!? We just moved here and hired them and this …
They have not picked up our garbage 4 out of the 6 weeks we have used this company. I have had to call weekly only to end up dealing with some very rude employees saying our garbage would be picked up the next day or the next week and to …
They deserve a score of 0 stars. They take your money every month and then fail to provide a routine service. I have been a customer for about 4 years and it had always been spotty. Over the last year it has been terrible. Weeks go by with …
I canceled them due to non pickup and dumping garbage on my lawn and road. I figured that would be the end of my frustration however now I have to deal with them never picking up their cans. I have called and been on hold on 3 different occasions. They are still sitting on the curb. Terrible service.
They are very responsive when I have issues and pick up trash promptly on schedule day. Catilyn is so understanding about everything. I would recommend this company to others.
Been a customer for several years. Never missed a single payment. Trash hasn’t been picked up for the past 2 weeks. You always have to wait 10-15 mins to get a hold of someone on the phone (which i have to do a lot because of inconsistent pick up days and times).
The automated trash machine on the truck broke the lid on the trash can. No biggie, we called and asked for a new can and let our tenants know we would have 1 can until the replacement arrived. Well, its been 2 months, no new can. We …
This company is unreliable and inconsiderate! We stopped service with them in September and they have not picked up their dumpsters in over two months! They called my parents house and said they would be by to pick up their dumpsters! Their …
I really think 1 star is overkill, at least in my experience. They did miss a week, but when I called they came out and did a special pickup for me. Then, if they do miss a day (due to weather, etc) they generally come out the next day. …
Started to use this company 12 years ago when we moved into a new neighborhood, at that time everyone on the street was using ACE. For years service was good, always on time. In the past two years it has been a nightmare. Missed pick up, …
Excellent customer service! My husband forgot to bring the garbage cans to the road. The company called this morning and said the driver saw the cans filled by the garage and hes still in the area if I wanted to bring them down he will pick …
Save your time and money by driving to South Glen’s Falls Hiram hollow transfer station. Not only will they treat their customers with friendly and professional service but they will have you in and out quicker. Fort Ann transfer …
The miss pick ups all the time and now haven’t picked up their trash cans since I canceled service weeks ago.
Well Ace Carting says as they replied to my last review. That they are working to improve service. Well here are my trash and recycling totes still waiting to be emptied. They last pick up was Wednesday December 18th, They missed the day …
Some delays this summer which isn’t great, but any issues I’ve ever had the customer service has been handling it well! They solve our problems whenever we have called. Our driver is great as well! They have to deal with the issues just as much as customers, so give them some credit. 🙂
They never come as scheduled anymore. Over the last year my payment has increased more than $10. You need to leave your containers by the road everyday or you will miss your trash getting picked up. Last week it was picked up Sunday(it’s …
terrible customer service. absolute worst garbage service we’ve ever dealt with by a landslide.
I have never left a review on any business until now. If I could rate a 0 I would. Things started off fine a year ago, and the past 5-6 months have been horrible. They never pick the trash up on trash day, are consistently 1-3 days late, …
I logged on here to warn any potential new customers of Ace Carting to run as fast as you can away from this company…but everyone else seems to feel the same way. We’ve had the same trash service for 15 years, and watched this company …
DO NOT USE FOR BUSINESS!!! They have missed 5 weeks in a row where I have to call to get picked up, then they miss those pick ups and I have to call a 3rd almost every week. Have not had a single week in the 3 months I’ve been with them …
Ace carting is always experiencing delayed pickups of weekly service. Winter months service is likely not happening if snow is in the forecast. For the rest of the months service is spotty, service days are always changing or delayed with …
Would love to talk with management above the main office, After another month i will be taking your bins to the landfilll with my trash.
The service by Ace has deteriorated beginning in the Fall of 2019. I have called the office and always get a gal who tells me a story of some sort – and does not tell us the truth about delivery – always says they will be here later and the …
Extremely poor customer service and unprofessional business practice.
I didn’t receive a pick up. I was told that my service was on hold because of a past due balance. …
Service is awful. Go weeks without pick up. Told there is a delay and service will resume the next day, then isn’t picked up. Customer service reps are rude and do not tell the truth. Went over 2 weeks in February where garbage was not …
Have to admit, until this week I never had a problem with their service. I put out my trash and recyclables every Sunday night and by 9 am Monday morning everything was picked up. Not this week. Everybody in my development had their trash …
I called a couple 2/3 years back to cancel my service because their prices keep going up (they claim due to rising fuel prices )and I had found a cheaper company. They then said they would match that companies price, So I stuck with them. …
RUN DO NOT WALK from this terrible company! Over two months of delays in pickup from one to three days late due to a “new driver” and customer service said need to “wait it out” no way to change pickup date. Then when I cancelled and went …
I have been a Customer of Ace Carting for 8 years and have never had any issues other than cost. I recently left to go to Twin Bridges, however I was lucky enough to speak with Emily. I voiced my concerns of why I left and she didn’t …
We started with this company about 8 years and at first I could set my clock by the arrival of the truck…5:15am every week. Over the past few years their service has been declining. Most recently it has been HORRIBLE!!!! I have called …
The company does not show up when they are scheduled, sometimes not for weeks. Drivers say they’ve come by and cans are not out when they’ve been in place at the end of the driveway for days. The girl Caitlyn in the office is beyond …
We changed our trash company away from Ace on July 24th with a final pickup on July 28 because of inconsistent pick-up and continuously increasing pricing. I was told that our cans would be picked up within the next 2 days. It’s now been …
Worst service ever. They don’t even deserve a single star. We cancelled by phone well over 2 weeks ago. Our last pick up should have been September 10. They picked up the garbage, but not the recyclables. I gave up and switched them to …
My pickups are missed once a month. As of today, 2 weeks in a row. Impossible to speak with customer service on the phone.
If 0 stars was an option I would absolutely take it for this company. Customer service is abysmal. I have been trying to get a garbage can for about 2 weeks now and they are constantly having me on hold for 20 minutes minimum. God forbid …
Horrendous service… no pickups then have to store garbage outside containers. This has been habitual. Calling BBB
3/10 – They were so nice at first contact. Very pleasant an did not hesitate to take a payment. Delivery of containers and first pick up was fine. 3/19 – The second week in for a Friday pick up I put the containers out on Thursday …
Absolutely horrible service. I’ve tried for years to be friendly when I’d call the office after they would skip a week or be days late and on 9/1/2021 at 2:00 pm, I called and was pretty frustrated. I wasn’t given an apology or told I was …
Garbage not picked up for 30+ days I pay for removals so I don’t have to go to the dump myself and stink up my vehicle and with the hot temps we been having it’s gross canceled today
Ace is incredibly responsive and has wonderful customer service. The trash collectors are professional and their customer service when calling (in particular Tarlor N) is friendly and ensures your questions are answered.
I just spoke with the ladies in the office and they both have stated they could care less about the reviews about Ace Carting. So here is one more awful review to add to the unbelievable list of horrible ratings. I don’t blame them, they …
I don’t even have service with this company, my neighbor does. I work Monday through Friday and like to be able to sleep on Saturday. Wouldn’t you know, Saturday is the day they come through, usually before 6 am. Today it was 4:47 am on …
3. Weeks of no trash pickup, won’t answer phone or respond to emails. New bill showed up today though
Used them for many years but service got very sporadic and some of their customer service operators were downright obnoxious. And as others have correctly stated, everything goes in the same bin in the truck, so their “recycling” is a sham, if that matters to you. Not worth it when there are other better options.
I am baffled at some of the reviews.
We have used this company for several years however our driver.. I believe his name is Scott Carpenter ( Formally of Carpenter waste removal) has been our …
The driver is amazing.. he is always willing to help or figure out what needs to be done.. the company is also fantastic. Unlike others they realize that life happens sometimes… but you never have to worry about pickups or notifications about delays
This is the 3rd Wednesday they’ve not shown up. We have trash lining the garage because animals have been at it several times over the last 3 weeks. Very disappointed in the ineptitude of management. We’ll be seeking another company.
I have been a “valued” customer for over 13 years and the service was never very good. Ever couple of months they would miss a pickup but never discounted my bills. They did not take the trash last week because there was a baby stroller …
Not impressed. Have used this company for years, the last year their service has been terrible. They tell me their understaffed, well hire more people. If you cared about your business and your customers then you would take care of the …
My boyfriends family has used them for years. They take anything you put out. They are prompt with time pick up each week. …
Ive had this service for a few years now and its been going well. I just wanted to say calling for help and speaking to Taylor N was amazing. I called confused She understood what I needed and helped me figure out my bill very quickly …
Simple reasons not to use this company
1. They put your trash and recycling in the same garbage truck there is not separation so they don’t care for the recycling properly …
This company has excellent customer care and timely pickups for removal. Taylor N. was very helpful in helping me with an extra pickup. The pickup personnel always leaves my cans in the same spot that I put them in which is nice when you live on a street with multiple cans. Great company for garbage removal.
Stopped showing up without any notice. Price keeps going up, no response to emails, wait forever on the phone. Trucks are junk, frequently leaving oil spills. Should be put out of business.
This business is a joke and a half been over a month of canceling services with countless calls to them to pick up their bins and always get the same response we will put the ticket in to have them picked up for Wednesday it’s been a month …
These guys are the worst, absolutely zero customer service. After about 6 months of service they simple stopped picking up. I would call after wash failed pickup and be told they would come next week. They wouldn’t come. After a month they …
Pay for weekly pickup, they actually show maybe once every few weeks. Price keeps going up. I just sent an email as nobody answers when you call. Told them to cancel service and do the final pickup to include the cans.
This company deserves no stars. Three weeks after signing up and no pails. Placed plastic bags at curb as told until the pails show up and no one has picked up the plastic bags. Don’t waste your time, go with another carting company.
Been with Ace for a number of years, last week my garbage wasn’t picked up…not the first time. I get it, everyone’s short handed and sometimes there’s not enough hours in the day. It’s now week two and noon and I have two overflowing …
I never write reviews, but this company is so bad I simply had to. They missed picking up the trash frequently. They have inadequate customer service (you’ll wait forever to talk to someone and when you do they are unbelievably rude). They …
Service started out great. 5 months later not so much. Price increases all the time without notice. Haven’t picked up garbage in about a week and half due to driver issues. Now we switched to Twin Bridges. Much cheaper and very consistent. …
We have been a customer for 6 years. Several times trash pickup was delayed by a day or two (non storm related). In early June we got a call on our pickup day (Tuesday), that our pickup would be delayed. Not a big deal, until the …
service has really gone downhill – collections are regularly missed, wait time to get to a representative is eternal, sometimes you have to wait another week for them to come for trash/recycling. price keeps going up. absolutely horrible.
When I bought my house 3 yrs ago the people I bought from had ace I called once a week for 6 months for them to come get their cans. They sat down by the road got plowed in,froze to the ground. Always had an excuse for not picking them up and they still haven’t. I got sick of looking at them on my front yard and yes I still have them.
They stopped providing service in my area, I never got notified, and now I have 2 full cans sitting by the road for over 2 weeks now, and when I called to find out what is going on I was told they would look into it and call me back. Still …
If I could give them zero stars I would. After our garbage wasn’t picked up for three weeks I canceled our service. It has been three weeks since canceling and they have yet to pick up their cans. When I asked when they would pick them up I was told another week if it fits into their schedule. Not impressed
Currently on my 8th consecutive week of missed pickup with this abysmal company. I’ve received zero service and continue to pay their ridiculous price increases. They refuse to fix their service or offer me a refund on their FRAUDULENT invoices.
Been using this company for about two years now. We hold our breath ever week hoping they will pick up our garbage. Sadly, many times they do not. We’re now on the second straight week now that they have not picked up our garbage. Worse, …
twice this summer we have gone 3+ weeks without trash pickup. First time we had no warning. I was told the bill would be adjusted but it never was.
I was never given the correct day that the trash would eventually be picked up …
These guys used to be good. I have been a customer for years. The last year or so the service has been AWFUL. They skip me all the time, drive right past my house without stopping! They are supposed to pick up every Wednesday. They almost …
Used it for years, but right after they switched pickup days, the service has been terrible. Not only are they late more often than on time, but they have cancelled multiple times and did not pickup until the following week. I called to ask …
I wish the company would tell their customers about the lack of service provided.
We have had no residential garbage pickup for 4 weeks now. If a company will …
I really wanted to like this company because you get 2 bins for trash and recycling. They were fine for a year, til suddenly they changed our day to Wed. and ever since we repeatedly get skipped. I’ve had to call weekly for 8 weeks and …
Always some excuses why they don’t pickup. Our service is paid until the end of August, my garbage has at the end of my driveway for almost 3 weeks. Called last Friday and they were going to have picked up on Monday. Today is Wednesday …
This company hasn’t shown up here in a month! Our garbage has been piling up on the side of the road. The first time I called customer service they told me they were short driver’s and someone should be here next week. Then when i called …
I cancelled my service with them after being a customer for 6 years due to a significant price increase without notification. Their trash and recycling cans are STILL in my driveway waiting to be picked up ( arranged and agreed BY ACE to …
Have used your service for a number of years. The passed two weeks I have had no pickup and when I called it went to County Waste and the customer service was very rude. I contacted on 7/27 about no pickup on 6/8 since you can’t take the …
When I initially signed up for Ace Carting they were fine — had no issues. Then randomly noticed about 6 months ago that I was being charged $10+ more on certain bills at totally random times. I inquired about it and they said disposal …
Ace Carting does not pick up trash when scheduled and will not refund money for services not rendered. I now have two weeks worth of trash in my front yard, as do all of my neighbors. It’s disgusting. When I got a letter in the mail saying …
We have used this company for about 10 years and the cost goes up appreciably each year despite continued issues with pick ups. The only saving grace for us is that we belong to The Galway Co-op and get a pretty good discount on our monthly …
You guys skipped the entire town of Port Henry last week from what I’ve gathered from people around here. When I called and asked for a refund I got an “oh yeah sure no problem” but I have yet to see that happen and based on other reviews I …
This is what it looks like when ACE CATERING can’t seem to pick up garbage since July 29. I’ve called them so many times and been told it would be picked up. Every person I spoke to kept telling the last 8 weeks something different. No one …