ACE Solid Waste has over 60 years of experience servicing the local area and a dedication to safety, reliability, and friendly service.
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
6601 McKinley St NW, Ramsey, MN 55303
ACE charged me extra for a plastic bag that the driver supposedly saw in my recycling bin that is never even 1/4 full . I asked them for proof that it was in my container . They said they couldn’t. Watch your invoice for constant surcharges . I canceled .
This company is terrible, trash backs up for literal weeks if any holiday or weather event happens. It is 1/2/20 and my entire neighborhood has had no garbage pick up since 12/20/19. Yes 3 weeks including Christmas trash, New Years, etc. …
Took my trash can a week and a half early after cancelling their service at the end of the month. What am I supposed to do with my team for the next week before my new service starts?? It’s a holiday weekend and won’t be able to even talk to anyone there about it for another 4 days.
Don’t use ace, they are trash (pun intended) they forget to pick up bins and them give excuses on way, most of them blaming the customer, have had bad service at 2 separate residence. The company doesn’t care if you leave there are tons of customers that don’t complain, you are just a stop for them!!!
I can’t agree more with the comments. I cancelled nearly a month ago and still have three Ace bins in my front yard killing my grass as they wait to be picked up. Also, I wait on hold every time I call in. This is extremely unfortunate …
Such great service and a very nice driver! He grabs my cans if we forget to put them out. And if I happen to be home with my son (who absolutely LOVES garbage trucks) we always get a honk and a wave which completely makes his day.
Been with ACE for over 6 years in 2 different towns. I won’t move anywhere I cannot get ACE. My family has had ACE for over 35 years and will never leave!
A total joke company. TRIES to charge for extra services and doesnt even complete the ones u pay for. Charges late fees on their issue of a problem that they created . Will say there is always something in the trash, that is not supposed …
I cancelled my service with Ace on May 28th. For the last 3 weeks I have called weekly to get their trash bins removed, been given excuses about how very busy they are and how they just can’t get to everybody and was hung up on when I asked …
They keep leaving a “We emptied your trash this week, but service will not continue.” type messages on my trash can. I pay for their services through my power bill. I have had to call the 3-4 times because they keep removing their bill from …
The previous owner of our house used LePage and when they ended the contract and they moved out LePage decided to dump the trash out of the cans in the street that the previous owners paid to remove and laughed about it when I called in to …
Today is the last straw! I was put on hold and after waiting for I don’t know how long I was told I was caller number 70! I waited and waited as my wait time counted down. Finally someone answered, she said she would have to disconnect the …
You’re going to regret it… there are better options, choose those.
My response to their comment: No, I fixed your mistakes myself. I’m excited to be moving to a town you aren’t allowed to service.
My complaint is linked with their waiting time, approximately 21 minutes, on a Wed morning & then the customer service was another thing to be desired. When a good customer calls in wanting competitive rates you should be happy to help …
If I could give a worse rating I would. Customer service is horrible.. they are not helpful in trying to resolve any issues you may have. Their billing system makes no sense whatsoever. If I am being charged for something and you say it’s …
Bill went up a few dollars every couple of months. No explanations. Started at $15/2months for 6 months then $30 for 6 months then $55 for 3 years and $61 in Jan 2017 then 65 by June 2017. Got a letter from them offering a hugely discounted …
Ace is the worst trash company! We moved into a house that had Ace trash bins, we already had trash service set up with a different company. I called Ace to pick up their bins. First time I called I got through right away and was told to …
FIRST i had Ace when i rented and as a renter i never delt with billings just service but the driver always had a smile and was super nice! He has waited for me as i rush outside to pull bins to curb, because i often forget! Even got out …
Previously happy, not sure what happened. I was on the Zimmerman, MN bulletin board on Facebook and told to check my bills. SEVERAL customers have been posting that they have extra charges for recycling material errors. I am talking …
We moved to MN in Feb 2020 and have no complaints. Service is on time and friendly. They are very responsive by email when I have had questions about pick up days or other services. The website provides a lot of information and it was the best for the money when we signed up!
Horrible service!
They did not pick up our garbage over $30! Customer service is terrible after I paid my bill online, the morning of pick up date, and they still charged me $20 …
Bought yard serivce for a year from them back in July for $100. Figured I wouldn’t habe to pay until next July as it wasn’t pro rated and typically a company would pro rate the service for you especially when it was already 4 months into …
Have had them for nearly 2 years and don’t understand why. The trash can goes down the night prior like many of my neighbors for it to be picked up in the morning. I am the first house on the block and have come home to a full can many …
Have been with Ace since we moved here in 2011. Prices start increasing once your contact is over. They refuse to continue or do a new contract (even with an increased price). They clearly do not care about the customers. Go elsewhere and …
I’ve been a customer for over 15 years. I was looking up the number to call about an extra pickup item and noticed the low review score was – that has never been my experience. The service has been great, they have been helpful when I …
Ace has been wonderful!
Had a door and frame I needed to get rid of, called them and worked out a cost and date to take, it was great. Nothing left behind! …
Up until this week I would have rated Ace as a 5 star company based upon the weekly service our route drivers have provided.
However I will comment and rate based upon my experience this week with customer …
Over priced, compared to my last service, which stopped service in our area. I had them collecting our garbage previously and had cancelled them due to issues with service in the past, but when my last collection service stopped servicing …
When I got the flyer from sales rep walking door to door figure price was too good to be true. So i called and honestly had issues with my sales rep., however the office was was VERY apologetic and went above and beyond to get my business. …
My family recently moved out state I called to make arrangements to have the extra trash picked up. But because the city we lived wouldn’t allow us to leave trash at the curb for two days I asked if it could be picked up by the garage. I …
They raise prices almost right away and continue to do so just like everyone else. This week was my breaking point. I have a specific space I have made at the end of my lot specifically for my Garbage and Recycling cans. I also have a car …
Horrible billing department. We cancelled our service MONTHS ago but they just keep sending us bills! We cancelled to switch to Walters because we wanted organics recycling. We keep calling Ace and they acknowledge that we don’t use them …
I’ve been having Ace pick up my trash for the last 4 years. Due to covid, I’ve had se financial difficulties. I just paid the bulk of my bill and they still said that I have to pay the entire balance even though it’s not due until thd 20th …
The absolute worst company for rural service. I have lived in my house for ten years and prior to switching to Ace my garbage was picked up on time every week without exception. I switched to Ace eight weeks ago and today is the fifth …
After being a continuous customer of Ace for 15 years, and dispite staying with them while other waste hauling companies offered lower prices to switch, we just discontinued use of their service. At the end of the day, we had no choice to …
ACE’s customer service is abhorrent. Do yourself a favor and chose another trash hauler. Missed pickups and general apathy from their agents. UPDATE: Your response contains a lie. 1. my neighbors can was out after mine and got collected. 2. …
I wanted to give a huge shout out and thank you to the driver this past Friday. My house is getting resided and it had been a crazy few days. I had forgotten to pull my Garbage down and he came up the driveway and pulled it down to empty it. I can’t say how much that meant in enough words. Thank you so much!!!!
Always on time. Never had any issues.
We have a circular driveway, and after picking up our trash the driver started backing up. I told him to just use the circle but he said no, because we had a hose going across the driveway and he did not want to wreck our hose.
Terrible customer service and unwillingness to work with a long time customer. I found recently my bill was not getting paid even though I set up automatic payments years ago. The issue was because I failed to update my payment method when …
Don’t use them! They sent my bills to my old address after being at my new house for over 2 years. They still picked up for months, than they stopped and I called….oh we sent you to collections. No letters, emails, calls to notify they …
If the trash is not perfectly presented driver will leave your trash. Lazy lazy lazy.. …
This company does not show loyalty nor do they care about you. They will damage your property and not tell you about it until you call them and then they will drag their feet in repairing it or they straight up won’t. They damaged my …
I have had Ace since 2008. I don’t have any complaints. I like the large bins and the yard waste program. When I’ve called with questions, I’ve not had to wait and I got answers right away. My cans are empty when I get home from work. …
Ace was very good until the last two months. Last week I had to call several times to get recycling picked up, and that included three emails. Same thing this week. Yes, our bill was delinquent, but we paid it Saturday. Regardless, there is …
I will be leaving ACE. They are dollars higher than Randys and Curbside. But the thing that made me mad is that they won’t refund my money even though it just posted today for the next bi-monthly service. I will be going to curbside because …
Best option for our town or neighborhood. Terms or rules are universally becoming stricter for all haulers and residents. Ace’s call center can get overwhelmed sometimes due to conditions. Ace does NOT have tiny radio transponders hidden in their cans like The City of Saint Paul and other haulers have.
No star rating. I’ve used ACE since I purchased my home in 2012. The services has been fine- never had any problems with picking up a few extra bags on rare occasions, but as of recent it has completely changed. I contacted them about the …
I have had solid waste pickup my garbage at my house for 18 years. I have never had a single complaint. They have always been kind and helpful when I have called. They only missed once because the roads were glare ice. They made every effort to complete the pickups another day. We live in Minnesota. Give them a break!.
I’ve been with Ace for 4 years or so now without a hiccup. We, on a couple occasions, have forgotten to place our garbage cans at the road. Everyone does it from time to time. 2 times that I can remember, our driver stopped, walked the 100 …
Worse trash company we have ever dealt with. We forgot to pay bill by a couple of days and they charged us 17.00 just to send driver a message to pick up trash. Since they were taken over by larger trash company they have become just like …
Our account was sold to Ace from Michael P Hall. Ace OFTEN does not pick up the trash, about 6 times in the last 3 months. When I call, their excuse is that our 32-gal bin is too small to work with their trucks. Even if this made sense …
I’m surprised at the negative reviews. I’ve had great luck and service from Ace. They’ve kept my pricing cheap and even though I just had a yard waste missed pick up, I called customer service and within five minutes had my call answered …
I was a longtime customer of 7 years. Ace refused to price match Randy’s new customer offer. Ace lost my business over a one time amount of $10. I never asked for a price reduction during the 7 years of giving them my business. ACE DOESN’T …
Following their guide lines, any time I had extra recycling they would still either give dirty threatening looks, or rude emails. Calling in did nothing, made it sound like this was par for the course for them.
The only reason they get any stars is because of their driver they have “Tony” great guy. Company told me a lower price and extra month to sign up. Never received the extra month and lower rate. Originally told it would take a few months …
If I could give zero stars, I would. They have horrible customer service. We have been with Ace for over 5 years and we were looking into a dumpster service instead for our home and was working with Rick. After three weeks of trying to get …
After many years of being a customer Ace has lost my business. They switched drivers and the new driver doesn’t work like the other driver. When I called to complain an demand that my garbage got picked up all the person on the phone could …
They have done a great job with both garbage and recycling!! 2 weeks ago after the recycle guy picked up our recycling the can tipped over and he stopped and picked the can up! Kudos to my recycle guy! He’ll have a little bag of treats waiting for him on top of the can I live on Driscoll Street Northwest.
I live in Champlin but I was on vacation and forgot to bring my trash and recycle down. At 7:10 am i heard the trucks running through my neighborhood. By the time i made it outside my trash driver (I think his name is John) already had both …
Our driver is on time every week. Fast and efficient.
Thanks for picking up the garbage even when we missed our payment. We thought the payment was already setup as auto payment.
Driver’s are the best! They go the extra mile like when I forgot to bring down my container, literally going up my long driveway to grab it themselves. They’re also great to work with for billing and service. I couldn’t be happier and really appreciate what they do!
They flat out refuse to pick up an extra bag of trash. Called to complain and they said it would be an extra charge and that I have to call ahead of time to get them to pick up 1 extra bag. They said as a courtesy they would come by the …
A few weeks ago my husband had forgotten to take the garbage and recycling down to the curb and about the time I noticed I saw the recycling truck pull up ( I work from home). So as I am sitting there watching the driver get out of his …
Even though I am discounting my service with Ace I have nothing but good things to say about the company. They have always provided great service at my current residence and previous residence as well. Thank you!
Our Friday trash pickup was postponed to Saturday due to Christmas. On Saturday we had the icy morning and were told that our trash/recycling would have to wait a week. I totally agree that the drivers needed to be safe and not drive …
Worse customer service than Comcast. After numerous issues with them stopping my auto-payments and blaming my power company for stopping the auto-payments, I left them after ~6-7 years of service. …
New owners horrible run away. Didn’t pick up my garbage for two weeks from Thanksgiving. Now the roads are icy one day for Christmas. So now no pickup again for two weeks. Sounds like a bit of a health hazard to me and they should be shut …
They are absolutely terrible, I don’t know any other words to describe them. I have to call literally twice a month because they forget to pick up my garbage. When they forget they tell us to just put it in bags and they won’t charge us …
I was formerly with Michael P Hall who sold their company to ACE. We got a letter that new cans would be delivered in May. It’s now almost July and still no cans. Normally I would not care about this, but the first week they picked up the …
Ace has always been very responsive and courteous when I contact them.
Love Ace. Thank you. They handle our household trash and recycling. We’re a family of 6 plus 2 huge dogs. The drivers always pick up after themselves if there is a spill etc.
Ace has done a fantastic job for us. Thanks for all that you do.
I’ve always had good service from Ace, both from the drivers and on the phone. Recently my son forgot to roll the container down (it’s his chore) and then saw the truck go by on our dead end road. He ran out and put the container on the …
My family and I have ALWAYS had ACE Solid Waste. We pay our statements by the due dates, we always put our containers out the night before and have never had any issues. My father had numerous back surgerys, so we wouldnt be home since the …
We had a few other companies over the last 20 years but the last 5+ years with Ace has been great. Our driver goes above and beyond more than any other. Just how great they treat our dogs is amazing.
While I understand the need for safety when roads are icy, why not send out trucks the next day? Pay overtime. We should all get a refund for skipped service. Furthermore, your customer service is not good. I was caller 72 in line. Wow. Nice way to make sure no one actually ever wants to call you.
We have been customers for many years and never paid late on our bill. Ace has been very difficult to do business with over the last couple of years. It takes literally 10-20 minutes to get somebody live on the phone. After cancelling …
I don’t write a lot of negative reviews. You really have to get on my bad side. But my goodness, Ace deserves a terrible review. Here are some terrible issues I’ve had: …
Great company to deal with. Competitive pricing and extremely friendly drivers.
We have been customers for well over 30 years and never had one instance come up. …
Door to door salesman came to my house and did a great speech to get me to want to switch from my current service to ACE. When I asked what I needed to do to cancel my current service he said nothing that ACE would take care of cancelling …
Previous owners used ACE so I just started service with them. They never picked it up the trash on time like they said. I was constantly on the phone with them …15-20 min hold time to get to a rep. I emailed and never got a response …
“Our service guarantee- service or price- call us and we’ll make it right.” Really? Is that why when our pickup driver left garbage all over by our garbage can but when we called they told my husband to pick it up himself? So happy to be …
My Ace driver is EXCEPTIONAL !!!! He always honks when my kids wave. And today I had a bunch of extra garbage bags that he had to handle in the snow :-(. I felt sooo bad. I hope he knows just how appreciated he is by our family. 26929 146th st nw
Appreciate driver getting out and taking our extra bags!!
Our Ace guy is so friendly and helpful! We can always count on a wave, smile and occasional friendly honk if my kids are out playing! Today I caught him wheeling down the garbage for my neighbors who had forgotten to put their garbage out. Didn’t know a garbage service could warm my heart so much!
I would like to recognize our driver John for everything he does. Thank you John for grabbing those cans when we have forgotten ! We appreciate your thoughtfulness of taking care of us ! Also when ever we have spoken, you are always so kind. To ACE please recognize John !
Great service! They show up on the scheduled days. They haul our trash away without leaving a mess on the street. Our truck driver has waited for us when we’ve been late getting the trash to the curb. They don’t harass you about your trash. …
Started using them last September as there are not a lot of options where I moved to. Start up went well but any interaction since has not went so well. I came home one day and there was recycle material all over my yard and the driver …
We’ve used Ace for 17 years and my wife tried to schedule a special haul away of an old mattress. First, she wasn’t allowed to place the order, they requested that her husband place the order. Second, after I placed the order, the stuff was …
Without communicating with us regarding where we place our trash bin, the driver saw my daughter pull in the driveway. He proceeded to back up since he had already passed our house, leaving our can 30 feet down the street, waited for my …
I have been using ace solid waste residential trash removal for years. For the most part they have been consistent in pickups and billing. However, as of this month they increased the payment fee by 30% with no disclosure and with autopay …
Terrible! They used to be good. We have had several issues with them and are now looking for another provider. …
I miss my Ace service!! I used Ace for 6 years without any problems whatsoever. Then a competitor called offering me a deal to save a few dollars. Worst mistake I could make. I went with Republic Waste and it has been the worst service I’ve …
After 6 years of being a loyal customer I was tired of bill creep. I called in in year 2 about bill creep and got my bill lowered back to where it started. That lasted a year, then I watched it slowly tick up and up. In the last 2 months it …
Paid my bill upfront 6 months in advance so I wouldn’t have to worry about it. Got a bill in Jan for $13 plus a $10 finance charge(late fee). When I called they said they raised rates in Dec. when I complained about a rate hike and a $10 …
We saw ACE at the county fair. They were helpful to me in setting up the app so I wouldn’t miss a collection day! Super nice and friendly to us even at the end of the long day. So far the service has been great with ACE!
Two men came to my door to solicit Ace Garage services. They did not wear a mask, and they ignored the no soliciting sign which was pointed out to them repeatedly. They tried to bully a sale and would not leave when asked. What type of …
Used to love the service I got from ACE – until recently. I keep accruing charges for “extra” garbage but never have anything outside the can. A little high, yes, but the lid still shuts mostly – was told it’s a “gray area” so basically …
We’ve used ACE Solid Waste for several years now, and they’re always so helpful. There’s been times we forgot to roll our trash bin out, and our driver was SO kind and wheeled it out for us on collection mornings. He went out of his way …
Happy Holidays to the ACE Team. Always doing a nice job. From the Fullers.
Not even my first day with this service and it’s already going bad. Long story short, their Door to Door Sales guy happen to catch me before I left my home. Friendly and what not. Cool guy. Atleast that’s what I thought. Guy sold us on …
Poor Customer Service!!!! The entire “Not my Problem” attitude when it is in fact a problem with their product. Ruthie or Ruby’s explanation of “I don’t know what tell you, we only do it when it works for us”. Time for a switch in providers.
My driver was amazing today. My bin was extremely full and as he was lifting the can several things fell out. He took the time to get out and make sure all the trash was removed. I’ve had other individuals that would’ve just left it! Thank you for your service!
Thank you for always being on time and paying attention to detail. Your services are much appreciated.
We have only been with ACE for about 1 1/2 years, but have been very pleased with the service. Even though we have a trash compactor and do not usually need a large (regular?) can, Ace charges the same as our previous trash/recycling …
I would just like to give a shout out to both our trash and recycling drivers, they do a great job and on occasion leave a bone for my ram bunches little dog George
Thanks!
Very nice and thoughtful drivers! Would recommend to anyone looking for a good service.
I’m really surprised after reading the reviews that anyone has had this many issues with ACE. I’ve been with them for several years and really don’t have a complaint. I’ve been charged for things that don’t belong in recycle, my fault. I’ve …
Driver has been always courteous gives a wave. Had waited for me to place additional refusrbin container before lifting. Just a nice guy!
I signed with Ace in 2020 for yard waste and general trash removal for a total of about 370. This year, they charged me 573 for both services. …
Always on time, professional and curteous. My 2.5 year old loves watching them and they always wave and honk for him!
My driver is the best. Always a wave and a smile. He makes my day.
I’ve been an Ace customer for almost 7 years and have never had an issue. Drivers have always given a friendly wave, and occasionally a stop to give our dog a treat. I refuse to play the game of changing service providers to get an introductory or lower rate and sacrifice the service we get from Ace.
I have used Ace Solid Waste for my regular, weekly garbage pick up and yard waste removal for almost 4 years now. I love the yard waste option – for (what I consider) a very small additional fee, I have a yard waste bin that is emptied …
So ace is a good affordable service. That I give 5 stars. Beyond that nothing. On environmental circumstances they are the worst. Recycling is every other week. Which in the first place is a waste of fuel for them. Garbage is full every …
Have been using their garbage and recycling service since 2012. Prices constantly increase. The longer you are a customer, the more they charge you. Had account on auto pay to avoid missing a payment or getting late fees. Auto pay was …
Thankful for our driver in our route this morning who took the time to walk up our driveway to grab our can. Sorry about our forgetfulness.
I would think twice about using Ace. They missed picking up our recycling. When we called to complain, the driver deliberately lied saying our container was jammed full and would not dump. A deliberate lie from a lazy or incompetent driver. …
So, six days ago an ACE dumpster was mistakenly placed in front of my garage where I rent space to run my small business. Not a huge deal, I presumed whomever needed it would probably make them aware of the mistake and it would be fixed. I …
Our driver backed up to pick up our garbage can after missing him by 3 houses (and more cause obviously it should have already been out there) that was the coolest thing ever and much appreciated as we forgot last week too! Thanks for being awesome!
So I come home to find all my compost bags not picked up..Last week was the excuse its Halloween so we will not be picking up compost bags..That was a lie..the rudeness of the lady on the phone is why They are loosing a good customer….We …
They do come when scheduled and pickup trash, recycling, and the lawn care bin.
However, they jack up your rate by ~$10/year without telling you hoping your …
I moved and requested a transfer of my services to my new address and they refused to transfer my service on the date I requested. I called in twice, two separate customer service agents cut me off while I was inquiring why my service was …
When a driver saw me step out realizing I was late getting my bin out he came back for me as I brought by bin to the curb! Small act of kindness even though it was my mistake made my day!
Amazing customer service! What happens when you are sick and don’t get your garbage down to the curb? Our driver got out of his truck today, pulled the garbage down himself, so he could empty it. Thank you so, so much!! We’ve had Ace for 15 years and will never switch thanks to customer service like this.
They are a great company. They are competitively priced. My only wish is that they did every week recycling, but this seems on par with any company in our area. Any time we have questions, the home office is happy to help. The driver is …
We moved to Big Lake a year ago and started with Ace at a fair price. The price has stayed he same and the service is excellent!
I wish I could show a picture of how happy my boy is to see the garbage man! He know there is a treat for him! We appreciate him! He is fabulous!
Ace is delayed from pickup date over 4 days and they refuse to issue a bill credit or pickup extra bags due to the delay.
Ace drivers are on time, very efficient and careful when emptying each can. Last week the 3 trucks arrived 1 after the other .. garbage, recycling, and yard waste.
We love our driver! He always waves and honks the horn at my kids and they love it. It’s so sweet and garbage day is a fun day!
We had forgotten to bring out our recycling a few weeks back and the driver hopped out and came and grabbed it for us! The sweetest thing to take time out of their day for us who forget. Thank you!
Excellent and efficient service from the drivers. The customer service team is very friendly, professional and helpful. They offer very competitive prices. Their office is very clean and organized. Safety and integrity are their core operating values.
Our driver goes above and beyond!! Trash can blew over and he picked up the stuff that fell out!!! We appreciate your services at this time of year and throughout the year!!
Our driver went above and beyond today in horrible conditions! It doesn’t go unnoticed! They always do such a good job! Thank you so much!
We have had Mr. Tony for over 20 years! He is a super hard worker and so friendly! He is always waving and smiling! Several kids in the neighborhood look forward to the toot of his horn as he picks up their garbage! Thank you, Mr. Tony! Your the BEST!!
Wanted to give a shout out to our driver. I was on crutches, I was heading to return the empty can to its weekly storage place… he must have seen the crutches, stopped the truck and proceeded to roll the can up and put it away for me! Thanks Ace!
Our driver is amazing he has more than once grabbed our garbage can if we have forgotten or has met me half way down the driveway to grab it from me! Thanks it is nice to know that some people still take pride in their job and GOOD CUSTOMER SERVICE!!!
Accidentally partially blocked access to my recycling bin last Saturday. Your driver expertly picked up the bin, dumped it in the truck, and set it down where it came from. …
We paid for leaf pickup this year. It isn’t cheap. They never picked up and the excuss was we are short handed. Maybe we should be reimbursed for a service never provided!
I’m sick of not being informed that my trash won’t be picked up cause I’m late on the current bill, not bills,I’m a father of 4 in a family of six. Would be nice to receive a letter or a phone call now I have to pile it up in my garage. Ending service as soon as I can
Greatly appreciate their services. Good customer service, and reliable. I also greatly enjoy their app since I can never remember which days are recycling, or when a holiday delays pickup.
Had them for about a year now wish I would’ve went with a different company and still might change. First problem was they would damage our bins to the point we have needed replacements on all three bins. Second problem is they are sloppy …
Been with ace for 4 years now. It has been a pain to deal with their horrible customer service and continuous unhelpful excuses, not to mention their prices continue to go up like crazy. I got fed up and just ended my business with them. Going with a different company you should too.
Rates randomly spike. They won’t even give you a reason why. I didn’t believe the other reviews because for the first five-six months it was fine and now I keep getting spikes in my billing randomly. They refuse to have any explanation why. …
Our driver today Tom B. went above and beyond this morning. He walked up our very long and icy driveway to grab our trash because we forgot. Thank you for taking the time to help us, we appreciate you Tom! -The Mossberg’s
Second time in two months our garbage hasn’t been picked up. The driver can pick up the neighbors garbage on the other side of the street. Driver must not know how to …
Total bait and switch on lawn waste pick up with no communication. They simply decided to stop picking up yard waste at the end of October (the most critical time and the primary reason people purchase this service). When calling they made …
TRASH OF A GARBAGE COMPANY! My leaf bags have been sitting at the curb for the past three weeks now, which customers service said it was guaranteed to be picked up today(11/21/22). They charge you an arm and leg for services they won’t honor. Don’t waste your money with Ace!
Do NOT sign up with ACE. Pick up are late. Increasing prices. Paid for yardwaste service and for 2 weeks now my yardwaste bags are still sitting at my curb. Lame excuses and getting told that the bags will be picked up next service which …
We have used ACE for our garbage and recycling pick up for many years and have been very happy with their service! I would recommend the company to everyone. They are very easy to to reach either by phone or message in their MYACE app.
My garbage and or recycling has tipped over and they have picked it upout of my yard, I’ve witnessed them doing it for others as well, how amazing. We forgot to put our garbage out after Christmas due to the holiday, eek. But they grabbed …
No bi-weekly pick up of recycling because of rain in January. I am completely understanding of driver safety, however I made it to work over an hour away. The options they gave were wait two week or dump the recycling into the garbage the …
I changed trash collectors due to Ace Solid Waste’s undependable service, poor communication, and poor management. I pay for yearly yard waste pickup that includes a weekly bin and up to 15 bags of yard waste. Its late fall and Ace Solid …
I have had some congestive heart failure and other heart issues lately, and my wife has been taking care of bring the bins down to the curb. She brought the garbage but not the recycling down today, as she forgot. Our driver was Johnny on …
Yard waste can went up from $85 for the year to $175 last spring with Ace Solid Waste. Now they are only picking up leaves in the container (no bags of leafs until they don’t know when). They’re willing to refund me $2.75. Yes, that’s …
Hadn’t gotten around to paying for the ADD ON yard waste service for the season, which we hadn’t even taken advantage of yet mind you, and they refused to pick up our trash! Which we pay for every month!!! …
We use Ace for our home and our business, Pro Concrete Countertops. I think Jay? Is our driver for both, he has brought our trash to the curb when we forget and we get a courtesy call when we forget to put our big business trash out. Jay …
Horrendous customer service. They just increased my bill almost 42% without notice. When I inquired, they went on to complain how their costs are so high and how I am still getting a really good deal. When I suggested that they should …
With all the snow last week I was very pleased with the service. Both trash and recycling were picked up early and I was able to put my bins away before the really heavy snow fell. …
Paying for annual yard waste. Website says they take 15 extra bags for yard waste customers. They left all of them on curb two weeks in a row now. In the past they only took half. No warning, no apologies, no communication. When I …
Driver missed my trash can but was able to pickup all of my neighbors. I called and requested a pickup and was told that there is nothing they can do. I asked for a discount on my bill, receptionist got rude so I will be cancelling. Randy’s is cheaper with nicer people and willing to keep customers happy. Avoid Ace.
Our trash, recycling, and Christmas tree were not picked up today, Friday. I had all of them out last night to make sure they would be picked up. Neighbors on both sides of us were picked up. I called customer service and they said they can …
Jolene is very knowledgeable and patient when it comes to dealing with my billing issues. Sometimes I forget to pay my bill and she is quick to help me get these rectified. Great customer service all around and a good company to deal with.
Didn’t collect garbage or recycling today. That happens but no notification and they’re just skipping this week. Which means piled up garbage and 4 weeks between recycling collection. …
THIS COMPANY IS GARBAGE. I’ve been a customer for the last year. I’ve called multiple times to inform them that my trash is not regularly picked up. It doesn’t have any effect. In the last five weeks my trash has been picked up twice. All …
Just too much hassle and embarrassment. You forget to pay the bill and the day after the due date, there is $10 finance charge. Within a week or two, they put a tag on your garbage bin and your entire neighbor will know you didn’t (forgot …
Fantastic customer service, friendly and courteous drivers, and half the price of the old company I used. I cannot say enough good things about this company. The app is extremely user friendly and when I have called the office I received …