Founded in 1925, Acuity is an award winning personal and business insurance provider. Explore customized coverage options and get a quote today! See more
Wish I didn’t have to leave a star, or it would be a zero. It’s been 10 months since being side swiped by a driver holding this insurance company’s policy. My claim is now in arbitration to retrieve money back that my insurance company …
Worst insurance company ever created. Sad how they try to drown out the negative reviews made by real people who had to deal with this horrible company. I assume their employees are responsible for giving 5 star reviews as part of their job.
After some back and forth to clarify where there was confusion, Acuity processed the claim for my wife and I do that we were able to utilize the coverages we needed. Thank you to Dee, Kyle, and everyone else involved.
May the whole traumatic experience easy to handle. Felt like I was taken care of without any hassles. Local agent and Acuity processor so helpful. Already have recommended to a neighbor.
First off I left a vm in regards to a question I had. Adj: Andy Mixell called back and I let him know what my question was and very rudely told me it was none of my concern. Before I could even explain myself he was still speaking over me …
I would highly recommend finding another company for your commercial auto needs. Acuity underwriters go back 10 years on your driving record. Who does that.
Wish I could give zero stars. Worst insurance company on earth.
Highest rates and worst coverage. Total ripoff. I’m glad I got smart and switched to a local company . …
An absolutely shameful and despicable insurance company. First about a year ago my sprayers are stolen from a job site….not covered. I guess I was wrong for assuming theft was covered by these shamsters because my agent made me list all …
when i needed help acuity and their liasons was there for me all the way, i called, they answered and i believe they are a great home and car insurance company, so glad my independent agent found them for me, you can’t go wrong by having acuity as your ins. company
Acuity has been a great insurance company and we look forward to working with them for many years to come. We have all of our business insurance with them and we wouldn’t even think about changing.
The worst insurance you can ever get! I have moved all my insurance with this company. After years of insurance payments i have end up with , now they come up with more restrictions and would like to me to move away and not to mention the premiums have went up considerably.
I spoke to Jen at 12:21pm on 9/1/15 to renew our policy after mix up where we thought we were on a monhtly payment, but turns out we weren’t. She was extremely rude and cut me off several times as I tried to ask questions/discuss the …
Received a letter notifying us of a $750/yr increase (a 65% increase) because of (1) non-moving violation (driving with expired DL). The expired DL was an honest oversight to an otherwise clean driving record. Seemed pretty extreme for a …
this company is very caring towards their employees. the establishment has many amenities to make working there amazing, envigorating, interesting and thrilling. their family and friend night is an absolutely awesome experience for employee …
Worst company I have ever had to deal with in the entirety of my life and I am 30 yrs old. This is no exaggeration. They were a massive headache to deal with for many reasons. After a month and a half I was finally able to get rid of them …
Earlier this year I filed a theft claim under my acuity homeowners policy. What a mistake that was! Maybe being a retired property claims adjuster gave them cause to be suspicious. Though it was proven later that the claim was legitimate by …
This company is an absolute joke. My husband got in a car accident that was caused by one of their drivers. They low balled us several times on a joke of an offer. ( mind you my husband sustained serious injury) now we’ve been waitin 5 …
A couple of weeks ago it got really cold in MN and we got a bunch of frost on the walls and ceilings in our 3-season porch. I realised a family member had not closed the door from the house to the porch well and that must have been the …
My dear wife has worked there for 42 years and she is the most hard working person I know ! 😊 Linda’s dedication lo these many years has allowed me to work for small companies and individual employment ! She’s my rock and Acuity has been and still is our familys foundation ! 👊🤠 🇺🇸 …
By far the worst insurance I ever used. Very hard to get them to pursue a claim + are overpriced for the service. They were not helpful at all, every-time I called the service center, I am met with absolute rudeness. Stay away!
One of their drivers hit me and was at fault. I have been trying to contact their claims representative for days. They won’t return any of my phone calls and voicemails and the claim reps never answer their phones. I’ve been dealing with …
Stay away from this company they are bunch of crooks. They care only about themselves and their agents. They will rip you off if you try to cancel their policy. They will keep auditing and increasing premiums. I am at $995 for a month of coverage for my business. I was originally quoted $305/month.
AND THEY WRITE THEIR FRAUD DOWN FOR ALL OTHER INSURANCE AGENCIES
This insurance company has a voted board that forces you to comply and change your home at your cost. The mortgage only requires the payoff ($158k), for your …
Terrible service and a rip-off. I used Acuity as my insurance company for my general contracting company. They decided to audit me twice– the first time when I downgraded my coverage–which means a lot of annoying and seemingly unnecessary …
Not a good company to work with at all. I went with this company based on a quote they gave me. After I sent in the payment, a month later they send me an invoice for another $1079 which i refused to pay. They cancelled my premium 2 …
Difficult to contact claims adjuster. At least twice now he has not called back when he said he would. Right now I’m at one week without a car or a rental substitute due to an accident in which the other driver was cited and, unfortunately, happened to have Acuity insurance.
I represent many insurance companies and I love Acuity! We have a client whose house burned down. His experience with the Acuity claims department was AMAZING. Thanks for going above and beyond!!
Horrible experience. Their client hit one of our company vehicles and this process has been irritating to say the least. The agent did not respond promptly to any of our early requests. We had to go out and find our own adjuster/repair shop …
DANGER! AVOID THIS COMPANY! Completely dishonest company. Sold me a policy with certain garuntees in place on coverage for my business. Then when I needed them to show a contractor that I was covered for my type of construction,They turned …
We’ve had Acuity for over 15 years. Everything was going great until i spoke with State Farm. We were over paying paying more than $ 3000.00 per year 🙁 Insane. I would highly recommend you stay away from them. Left a message for their …
Great insurance company sometimes. But with them having sister locations they don’t always communicate with one another. So when you switch your debit card on file and Schultz and Schultz didn’t put it in the system for acuity or whatever …
A policyholder of Acuity had a tire come off a trailer and hit our vehicle. Lucky it didn’t go thru the windshield and kill us. Acuity claims its not their policy holders fault and denied our claim. Told us to file with our own insurance.
Very competitive pricing on their products.
Great coverage options and excellent knowledgeable staff. Our experience with Acuity when we had a claim was outstanding. …
Complete and total dishonesty with the policy holder and disaster cleanup crew . Misrepresentation of conversations and directives leaving the policy holder out of the loop. Horrible communication skills and ineffective personnel trying to maintain the bottom line. Screw the policy holder finding any loophole necessary. Beware!
I would recommend Acuity to anyone. There is always a friendly voice on the other end of the line. They are responsive. The price is right. And from all reports it is a great company to work for. That is important because if you treat your employees well everyone is happy and that trickles down to your customers.
If you’re ever hit by someone insured by this insurance company. Make sure you wait for the police! And get a police report!!! Even if it’s a minor fender bender. Aside from the horrible customer service who yells and argues with customers. …
It’s not the worst insurance ever. They will lie to you about your policy so they don’t have to pay out. I was told that my policy didn’t include a rental car while my body work was being done. Had to dig up my policy to tell them it …
I called for a new insurance quote because Geico doesn’t offer classic car insurance. The company they go thru, Assurant can’t offer insurance during a disaster and there are floods in my county. When I called Acuity, the sales woman said …
I have Acuity Insurance and I have to say they are the BEST company to work with. The service is top notch and everyone I’ve spoken with has been so friendly and helpful. I have recommended this company to every one I know. THANK YOU ACUITY!
Absolute sham of a Insurance have had them for multiple years sold a house year pryor after going through all the steps to switch homeowners insurance come to find out a year down the road nothing was switched over now being charged 400+ …
I’ve had Aquity for several years and made my first claim in 2019. It was weather related and quite extensive. I was very pleased with Aquity’s responsiveness and coverage. I highly recommend.
Just spoke with Brittany at Acuity and we exchanged information and emails. She did everything she can to make it difficult for me to get homeowners insurance from them. Initially she quoted me a very high premium (compared to other …
Acuity Insurance is a class act Insurance company. Their claims department is expedient, professional, knowledgeable and user friendly and fair…Excellent ellant service by all their agents…j&P
This company has the worst customer service that I’ve ever experienced. I was in an accident (not at fault) with an individual who has this insurance last weekend and am still without contact from the adjuster or a rental car. I’ve left …
As a business consultant I do not recommend this company. This company is not effective, expensive, and is poor quality for business insurance. They are not honest and when something happens your business is not covered. Very high liability.
Their customer service is horrendous. The claims adjuster I spoke to was very rude and was even raising his voice at me while I was being polite and calm. I was involved in a big car accident which I was not even at fault. I was in a lot of …
They are always so helpful and answer the phone lines in less then 2 min. Local workers run the phones. You never get local telecommunications anymore. Just the best!!!
20+ year Acuity customer. Acuity would not cover hail damage to our roof when homes next door on both sides, and also behind us and across street all had roofing replaced by other insurance companies due to hail damage during the same …
Terrible communication. I used acuity when I bought a new house last year- paid the first year in advance; ongoing payments through escrow. About three months after moving in, I got a bill from them for around $170. I called my mortgage …
Called to report a claim, a woman (forgot her name) asked for my phone number to contact me back and said that I would be contacted within 24 hours. I was not contacted and when I called to find out why, they said my phone number was never …
Between my insurance company (Acuity) and Mortgage Co (PHH) I have a mess at the end of every year regarding the payment of my escrowed insurance. I called Acuity today and was quite agitated and not in the best of moods. Nicole from …
Our Business has been with Acuity for 7+ years. They saved us money when we switched, and have worked with us to keep our premiums as low as possible. Only Insurance Company we’ve had that followed through when told they would help with our Safety Program.
In July, there was a heavy downpour of rain in a short amount of time and since the water had no place to go it paid the library a visit. The carpet was soaked. We spent the weekend cleaning up and drying out. I contacted Acuity and they …
Sorry I’m going to have to disagree with the wonderful reviews. For one, the company sought to pay out $3500 for a completely bogus claim of auto damage, neglecting to represent MY INTERESTS, the client, in favor of expediency. How did I …
The claims adjuster was friendly, thorough, professional and most helpful. When the Enterprise Employee Joe at the Sahara Ave location in Las Vegas tried to add $500.00 worth of unwanted insurance and lied about the charges, our claims …
We had Acuity for years and they were fine. In July we had a tree blow over during high winds. It caused roughly $22,000 in damage to our property and it destroyed our heating system. We had to file a claim with Acuity. THEY WERE TERRIBLE! …
This insurance company is a scam. Only looking to take as much money from a small business owner as possible. I have a small liquor store with family members and they made us pay Worker’s Comp on ALL of the owners at a rate of around …
These guys have really good claim service. I got rear-ended a few weeks ago, called Acuity to let them know. The adjuster helped me set up a claim with the other insurance company (see my other review about UAIC and how bad they are). The …
Acuity is a quality company. One thing I was unhappy with, was their refusal to total a 2017 Honda CRV with 50k miles on it, and $12,500 damage from a deer hit. They said the car was worth $28k, which was BS. I traded it in, for a 2019, …
Auto accident in parking lot, driver at fault stonewalled for 30 days, 1 call to Acuity, Claims Rep called me back within 24 hours, check in hand today. EXCELLENT CR service, EXCELLENT company to have, if you do not have Acuity, you need to.
We use to have State Farm and switched to Acuity around 3 years ago and never have questioned that decision. Acuity has been excellent in price and quality. Just went through a total loss auto claim and it was excellent!
I had Acuity for the last couple years with no problem.
However, today I received notice that upon my policy renewal, my premium was *increasing* by over $400! During a pandemic when nobody is working! When there are way less people on the road! Immediately lost my business.
Turns out the Acuity Co. is not at fault with poor service we got. They actually called me to follow up on the review I wrote. It turns out one has to be wary of the various agents who represent them–and what we intend to do–switch to a more responsive agent than the one we currently have.
I had Acurity since I bought my first house. A friend of mine recommended me Eric in Beloit he was very helpful. The people at claims have been really helpful too, I mean the whole team. I wouldn’t change them. They were there for me when a …
So it is my belief that Agents and Insurance companies work together to help each other make money by continuing to Audit their clients to raise the price of the policy to inflate their commission. Just a thought.. If you don’t believe me just try Acuity.
I’ve had Acuity Insurance for several years now. I have been nothing but happy with my claims experience and customer service. I had a mix up with my home insurance billing and was able to get Acuity to resolve the issue quickly. Thank you Acuity!
We’ve been Acuity customers for probably about 10 years. We use a broker to purchase our policy who seems to have little motivation to get us the best deal, but we do occasionally ask that she compare policies for us. Last renewal, Acuity …
Worst insurance company ever. I had them 1 year. Then I had an insurance claim for hail damage to my roof. All my neighbors claims were resolved with roof replacements. Mine was denied. 1 year later when my shingles finally pealed up I …
Acuity is a great company that has been quick to respond to any claims we submit. They have also been very flexible with us during this pandemic, allowing us to focus more on getting back to business in a safe and healthy manor. I would recommend Acuity to anyone seeking insurance for their fleet.
While we’ve had Acuity for years, we had our first claim and everything went smoothly, quickly and was an all around excellent experience. I highly recommend Acuity with a special shout out to the adjuster, Tom Gleason.
This company is a true ripoff they exploit money from their customers. I have to carry work Comp to stay in business in Illinois. I told acuity to make changes to my insurance and they didn’t do it. This cost me thousands of dollars. I am a …
They didn’t get back to my insurance company for 5 days after the accident to accept responsibility for the accident. David Amos was rude and combative when asked any questions on why it took so long to reply. There was $5000 damage to my …
I am the finance manager of a 98-unit condo association. Last May we had a severe hail storm which took out our roofs. Within a week, Acuity had their adjust on site and by July, roofers were working on replacement. What impressed me was …
When we suffered a devastating loss four years ago today, Acuity Insurance was right there for us. Our shop burned with several semi trucks, motorcycles, numerous tools and lots of equipment inside. They were easy to deal with and exceedingly helpful.
Was introduced to Acuity thru the Canopy Group. When I switched to Acuity for my home & vehicle insurance I save $1800. and received better coverage. The coverage is on an annual basis, not semi-annual.My rates have remained stable. Claim service I can’t count on, haven’t had a claim.
Very professional claim agent. My vehicle was hit on the way home from work last week, and while I was less than happy about that, the lady from Acuity who handled my claim made it as easy as possible. It took them 8 days from the date of …
Worst Business Insurance Coverage I have ever had. One signed up, Acuity immediately began demanding rebuilds of equipment in our shop or they would cancel our insurance. So, we spent thousands of dollars doing the updates only to be told, …
I’ve been blessed not to have to submit many claims, but each time I had to every person I ever contacted at Acuity has been very friendly, thorough and always focused on helping me. They demonstrate true customer care which is why I have never explored any other company for my insurance needs.
I had a flood caused by a washer that overfowed wiping out 4 rooms n 3 hallways on one level n destroying furniture and so much more on the lower level. …
Had an email from Acuity asking us to leave a review. Found that interesting because even though they are who we have coverage with, we have never filed a claim with them. All we have done is send them money in the hopes, as most of us, we …
I cancelled my policy in April of 2018. Acuity continued to bill my company for the next several months and then DEMANDED an audit and DEMANDED to be paid over $2000 for the months AFTER I cancelled!! This company is a fraud and will scam …
We have had Acuity for years. Recently we were involved in a no fault accident. We were driving a customized commercial vehicle and Acuity was very good with understanding and replacing what was needed. It is not always a cut and dry book …
First of all I’ve never ever given a company a bad review always give the company a benefit of the doubt but with this company I feel as an ex customer I have to let you know the hassle you will go through trying to cancel your policy this …
One of the BEST insurance companies in the Midwest! I’ve had the pleasure of working with many insurance carriers over my 22 year insurance career. Acuity is truly one of the greatest….from customer service to claims satisfaction…I’ve …
We previously had Chubb, and Acuity’s rates for us are similarly priced so I expected a premium/high quality insurance carrier. However, where Chubb had superior customer service and responsiveness, Acuity’s assigned agent for an auto …
Just not enjoying the Insurance policies. Their on-line tools are severely lacking, I cannot have ALL my policies on one page, I need to set up multiple accounts. No automatic billing options. The fact you charge a fee for monthly to do …
I’ve only been with Acuity for about 4 years and have dealt with them for a couple of claims one being a hail damaged roof. Their claims dept and adjusters are so quick to respond and very efficient and helpful. They worked with the contractors to expedite the whole process making it seamless and worry free.
Acuity has been very kind to us through two major claims, taking care of things quickly, fairly, and efficiently.
We could not have hoped for a better experience. …
Still in middle of repairs. Can not grade till all is completed. Update. My insurance adjuster completely failed me. 5/20 found ac leak from unit above. Gave that unit 1wk to contact hvac and ins. She did nothing. I called acuity. …
I’ve been with Acuity for many years now because of their value. In comparison to the other major carriers I’ve been with in the past Acuity has given me excellent service at a lower rate. Never a problem when we’ve had a claim. Everything taken care of quickly with friendly helpful service.
Acuity has been a great insurance company to work with. My son had an accident. Acuity was very quick to help with everything. They gave my son a very fair price for his totaled vehicle. And our insurance cost didn’t raise astronomically. …
Worst experience ever. Our house in Silver Lake WI flooded back in July 2017, had to tear it down. We did have flood insurance but that’s another nightmare. So finally paid off the mortgage in 2019 on a house that had been demolished a year …
Acuity claim to take responsibility for my accident but once it came down to it they took no responsibility and pondered off my expenses to my insurance company. I have lost wages, I am in pain and they said they’d call me back and it’s …
Recently had a small accident from a hit and run driver who ran a red light. Acuity Insurance’s response and instructions were very professional and clear. The estimate from my Ford Collision service was accepted and the check arrived …
Acuity has been our company’s insurer for years and they have been terrific, great service, coverage, and prices. Excellent company to do business with!
I would definitely recommend Acuity Insurance to anyone. I filed a claim with Kim and once we spoke we had our claim filed and approved within the same day. She was very quick and very professional. I highly recommend
Our Acuity adjuster was timely and responsive. He kept me informed all along the process. I’ve been with Acuity for many years, and am happy to continue with this company.
If you get into a Claim with Acuity Insurance you will never get it resolved better hand it over to your insurance to see if you have any luck!!! My husband and I got frustrated for the lack of response, professionalism, work ethic, I just …
This insurance company denied my claim and failed to provide necessary information for the snow plow company that was contracted through C’mon inn in Missoula Montana that plowed a huge pike of snow/ice in the middle of the city owned road …
Awesome insurance company. We got in a self-caused fender bender with our 1 year old Yukon XL two days after we bought it from a dealership in Idaho Falls. I hadn’t even had a chance to call Acuity and inform them of our new vehicle …
Worst insurance company I’ve ever had the displeasure of dealing with. Everytime I turned around there was another significant assessment (typically around $8k) & I could never get a clear answer on what it was for (my agent even didn’t …
Excellent insurance company. Recently hit a deer and received payment for the repairs within days of the accident. Very responsive. No haggling or debating – just acted on the claim and resolved the issue. Highly recommend them for your home and auto insurance.
I love Acuity, and Acuity loves us! I cannot say enough good things about Acuity! They CARE about their clients and it shows. In 2018 we had a house fire. They were AMAZING to work with and were on scene within two hours! They even had …
I’m not thrilled with Acuity raising my insurance each year. It’s not necessary. Also, in the renewal paperwork, Acuity states they use Carfax determine what a car has been through, accidents, repairs, maintenance, etc. There is no entity …
Acuity is truly incredible to the community! They have contributed to local schools and hospitals in addition to allowing the employees to vote how to distribute $500,000 to local charities. They also open the building to local events and fundraisers.
Longtime policy holder with homeowners, boat and 4 cars. Escalated a claims discussion on storm damage to our roof. Only house on the block where claim was denied. Only house on the block with Acuity. In conversation with a manager who had …
Thankfully I haven’t needed the services you provide, but I do greatly appreciate the fact that you are there if I ever need them. I also appreciate, being a senior, the reasonable rate it cost.
When my husband passed away a few years ago, Acuity was an enormous help to me getting through the documents. The gentleman was friendly, understanding and helpful. I have since recommended Acuity to friends of mine.
I don’t have Acuity Insurance, and after today, I’m certainly glad I don’t. I was contacted by an adjustor today, concerning a claim a company I do business with had filed. The sole purpose of her calling me was to inform me that this …
Top notch service with great pricing. My claim was handled quickly, professionally and fairly with no arguments. Totaled a vehicle I had for only two months and all I was out in the end was the agreed deductible. That is how insurance is …
As an independent agent I have always recommended Acuity for their outstanding claims service but fortunately had never had a claim myself. I have had my home and auto insured with Acuity for the past 2+ years and recently had my first …
A completely trash company. God forbid you experience any damage by someone who has insurance with this company. Too bad for you. My vehicle was damaged while parked in my underground apartment garage. Took the contractors 4 months to file …
I’ve been with Acuity for over a decade and have always been happy with the price I pay. Have never had to make a claim until recently. Making a claim was a smooth process, I felt like I was treated fair and I couldn’t have asked for things to go better.
Acuity is a awesome insurance company! I was in a car accident recently. They were quick to respond, fantastic communication,and received a check within 5 days to have the work completed. We saved over $800 dollars. The amount of several …
I had a freak accident -I was prepared for the worst. I called on a Sunday night (24 hour assistance) – Information was taken and on Monday I received a call from Ryan within less than 24 hours. We went over the information and it was …
Was with Acuity for 10 years, never a claim. Always payed in full for the year. Cars, home, RV, Umbrella policy. Our area got hit with hail, 830 homes in our area had damage. 10 homes next to ours also. Adjuster came out was on the roof for …
I’m blown away with the Acuity performance and their adjusters and contractors.
OUTSTANDING and wonderful attention to detail in a traumatic situation.
I never thought I’d ever be here but the Acuity people have made it so much …
My family has been involved in 2 accidents in the past 3 months. While riding a bicycle My husband was hit by a car. My daughter hit a deer that ran out on the freeway. Acuity has been caring, helpful, and accommodating. Everyone I have …
Acuity is awesome insurance. Had an accident recently and the process was painless and very fast. Received the check to repair the car within 5 days. Thanks Grace for taking care of everything thing so fast and efficiently. You also answered all my questions.
I am not someone who has had a frequent experience when it comes to insurance issues. However, I ended up totaling my van when I hit the biggest deer I’ve ever seen in my life. 2 years prior, I ended up missing an odd part to my vehicle, …
I’ve been very happy since switching to Acuity. They have been very helpful anytime I have had questions and their loss prevention service has been great. I feel like they have my best interest in mind and are not just selling me a package that is best for them.
In a recent claim, we were treated with courtesy and respect. The staff listen to us and explained what we needed to do to resolve the claim. It was easy enough to do. Our check came promptly and our van will be fixed. We love our insurance!
Recently submitted a claim for the roof on my home to be replaced due to storm damage. Process was made simple and response time in claim processing was timely. Also have auto insurance with Acuity and am very satisfied.
My unoccupied vehicle was hit in a parking lot over 2 weeks ago now by someone insured by Acuity. I have witnesses and a police case # (so there is no discrepancy as to who was at fault). I have left 4 voicemails and my insurance company …
I have had Acuity insurance for my small business for as long as I remember. Anytime I have had a claim they were always very good to work with. I highly recommend you call them today!
Our auto claim was handled quickly and efficiently. Our claims agent had amazing communication and was helpful when we had questions! By far the easiest claim we have ever filed.
Was in an car accident while working, and my employer uses Acuity. The accident was in February and I haven’t received any workers comp, despite being told I would. I have lost my car, my job and my phone due to this accident and nobody …
We are a townhomes association with 39 members in 13 building units. We have the overall coverage after a review was done on property values. Advice was give by the underwriter on save grilling and other issues that has give us great service at a competitive rate for our homeowners.
As a new small excavation contractor business, Acuity has helped with our needs for a general liability policy. This policy comes with good rates and availability when some of the other bigger companies wouldn’t look at us. I have had to …
I have called twice and changed my bank account information to have payment withdrawn from a different bank. Payment is still coming out of my original bank so I am unable to close the account. Last call was on 6/22/22.
My claims adjuster put my mind at ease and helped me navigate the insurance process for my car accident in a positive, professional, and time effective manner. This was THE BEST customer service I have ever received! I recommend Acuity insurance to everyone.
This is a great insurance company. Im new with them and have all of my vehicles and house insured with them. Had some damage to my roof from debris and high winds. They paid the full cost minus my deductible to have the complete roof replaced. This was the original 14 year old roof.
Getting in a wreck and learning how to work around insurance is a bit nerve wracking, but I felt like my experience with Aquity was very good. They promptly answered any questions I had and updated me when they had new information.
I’m very happy with how everything turned out.
Acuity has a great insurance program! We are very pleased with how they have handled our claim in such a timely manner. Very easy to work with throughout the process of the claim.
Having my very first insurance claim, I found Ryan from Acuity to be sympathetic to my loss and acted very quickly in resolving my claim. Acuity made the process simple. …
I have been a policyholder with Acuity for the better part of 20 years, and have had nothing but good things to say about them. The policy is what I expected when I signed up. The cost has always been affordable and justified. The …
Acuity has been our insurance provider for several years for home and auto. Anytime we have a claim it is processed promptly. I recommend Acuity to anyone who is looking for an insurance company that takes care of their customers!
Had a policy here for YEARS and missed one payment and they refused to reinstate me and basically told me to get lost, very rude and unhelpful staff. Don’t use these people
I’ve had great customer service with Acuity. The women that helped me in the two claims were wonderful. Walked me through stuff ,quickly returned my calls on questions I had. So yeah! I’d recommend them.
Received damage to my car windshield from rocks falling out of their customer, Carew Concrete dump truck. Acuity & Carew deny any liability. No integrity or accountability…do not trust!
I have been with Acuity for several years now. I am very happy with them. My best friend is in insurance and she said that Acuity Insurance is one of the best around. . . and that was before she knew that I was insured by them. I trust her opinion and that really made my day.
Recently had a $21,000 claim with my homeowner insurance for some water damage. All handled very professionally without any issues. I would have given Acuity a five star rating except they raised my homeowners insurance 18% in March.
My car was caught in a hail storm, from first contacting Acuity to final resolution with my adjuster Janell everything went very fast and very easy, I couldn’t be happier. …
We love our Acuity Insurance…premiums are fantastic for us and have beaten every competitor. We have a full bundle – home, cars, boats, jetskis. Thanks, Acuity, for your impeccable service, price, and coverage!
Acuity has been my insurance company for car and home coverage for many years and they’ve been excellent to work with. They’re not the cheapest provider in the business, but when there’s a claim they’re responsive and fair.
Acuity recently helped me with my auto claim and it was quickly resolved. Tim was very prompt and professional… he gave me a call less than 24 hours after I filed the claim. When all was said and done, he educated me on my options. I …
I had a water intrusion issue with my fireplace chase. The Adjuster went up on my roof with my Contractor and gave to go ahead to repair in fifteen minutes.
A few years ago I was in a car accident (was not my fault) a person swerved to miss a deer and hit me head on. Acuity got me a fair amount to replace my truck.
I had the worst experience with this insurance company. In May of 2021 I had hail and wind damage to my roof. I immediately got 2 estimates from 2 very well known roofing companies. They both said I would need to have my roof replaced. …
They were not good to deal with!!
I had a truck fire and they told me they would pay me the cash value. Sent half the money based on the cash value. They then changed it a week later saying they …
Aside from the fact that the claims representative did not return my phone call and email about the repair on my automobile, I am happy with the fact that Acuity did not quibble about anything having to do with the claims process.
We have been with Acuity for many years and appreciate the stability and service from the company! Claims handling is excellent and rates remain stable and competitive with other companies
This place is an amazing place to work and visit. The flag outside says alot about the company. Largest flag in the United States. Flag pole is bigger than the Statue of Liberty.. Crazy.
Great place
Dealing with low back pain for 2 years. Had back injections. Working the whole time. Hurt back pushing a 3000lb pallet and they deny my claim? I guess if you have an injured body part, you can’t injure something else on that part? Guessing just pulled muscle, missed a few days of work and they deny the claim? Total joke.
I was an owner/operator of an auto body/paint and mechanic business for over 50 years. Acuity is the best insurance company
I have ever dealt with, including my personal insurance, Home/auto/ …
I have had Acuity for 10+ years and have had a great experience with them throughout. I had to file a claim once, but the process was fairly smooth. Website is great, and customer support is fantastic!
Acuity has good customer service, I am pleased with that. But, as a retired senior citizen who is a low risk, I think our rates are too high.I have been with Acuity for a very long time. I suppose I should shop around. 🤔 …
Last week we had our car window broken. It happened Friday afternoon. Our insurance agent had a claim filed and an appointment scheduled for Monday.The glass company arrived and repaired it in 30 minutes. What a top notch company Accuity is.
The claim process was quick and easy! Ryan had all my information ready and helped with a rental car when needed. The communication between Aquity, bodyshop and me was very professional and happened quickly. Aquity is the best insurance company I have ever had. Quick, easy, straightforward and Courtious!
A person who has their insurance with Acuity hit our car. Acuity stepped up to the line and within a week we had a check equalling the body shop estimate. Their rep was very professional in her dealing with us.
I doubt I will ever change insurance companies. We have had 2 water claims in two different houses in the last 2 years. The claims adjusters have been helpful and diligent. They pay claims quickly, and work with the contractors that we …
Acuity’s customer service is second to none. I had a claim last year on my RV and they handled it in days and walked me personally through the whole process. I was never left waiting or wondering what to do next. And their rates are so reasonable. I could not be happier with Acuity. Customer for life!
Acuity insurance keeps me well informed of any updates . Any issues or questions are attended to promptly. I feel very confident in dealing with Acuity.
On February 9th of 2022, one of Acuity insurances business clients ran me off the road with their semi, I lost control of my vehicle and corrected making my vehicle slam into the semi trailer. Luckily I survived and wasn’t hurt physically. …
Had an issue with a piece of equipment, called made a claim,worked with an agent, no fighting, just got an estimate sent to them and within about a week I had a check in mailbox for full replacement value. The agent kept in touch and kept me informed throughout the process
This company has stood up for my business. They are looking out for my interests. The only complaint is that you cannot make partial payments using a credit card.they make u pay the whole amount and have a service charge for doing so.
I am very happy with your programs and service. Just fyi too, I spent 38 yrs in the insurance business as an independent agent representing some of the industry giants like the Travelers and Chubb. Keep up the good work! …
Acuity is my go to source for liability insurance. I’ve used them for several years now and they have always been totally responsive to all my needs. I couldn’t be more pleased!
We’ve been with Acuity for decades now and they have handled all of our claims professionally and to our personal satisfaction.
Can’t give them enough praise in the competitive industry of insurance!
I think Acuity is a great company. However, I am partially retired now and only use my vehicles and limit my liability. There is no reduction in cost though my exposure is minimal.
It is nice working with a small agency like Petersen Agency in Minneapolis. They respond to my questions within hours. The other agency I was with was bought and sold numerous times so I did not have a personal contact and it took 48 hours to get a response back. Respectfully Dennis W.
Had Acuity since I had my temps for 20+ years. Going through a divorce and let my wife stay on the home and auto 10 months until renewal in September. Notified her a month before that her and her boyfriend need their own car insurance as …
Absolutely top notch customer service. Being with Acuity got our collision repair priority in the body shop. They lined up our rental car for us and had a check for the repair in a two days.
A lady turned in front of me and totaled out my 2019 Ford transit van. Acuity treated me great, kept me informed throughout the process and I can’t say enough about my experience.
Thank you acuity!
We carry Acuity insurance on two homes and two cars in different states. Acuity seems to be fair in price. Since switching to Acuity two years ago we have had no claims so cannot assess the ease of collecting a claim.
Excellent insurance company! I would(and have) highly recommend them. We had a house fire in May 2021 and they have gone beyond my expectations in handling our claim. Our claim rep, Shaun Armstrong, has been exceptional to work with.
Was looking into acuity to make the switch for insurance as their rates for homeowners and auto were rated at a better price. Everything was looking good until I told them I have two Siberian Huskies, they said they wouldn’t be able to take …
I’ve never been with a company so understanding and to be so quick and sympathetic to my situation. Hands down 5 stars only prob is they only send you payout via check and that takes 7-10 business days for renters insurance that is. I’m not …
I can say enough good things about the whole Claims process with Acuity. After hearing all the nightmare stories from friends and relatives who had an insurance claim I was surprised how smooth things went with our claim. Our claims rep. (Cindy) was very professional and the whole process was wrapped up quickly. Thank you Acuity.
I like the quick response from the Acuity appraisers and how fast things are taken care of by the company. I am appalled by the horror stories my neighbors and friends deal with when there is already storm damage to deal with. I have …
Our claim experience with Acuity was amazing. From the time I called, the adjuster was there in 3 days. Payment was received a week after that (no mortgage). We could pay for repairs before we had a roofer. Best claim service we have ever had.
We began using Acuity about 10 years ago for 2 vehicles and 2 homeowners policies. Recently we filed our first claim with them and we were a bit apprehensive of how things would go. Our representative Alex guided us through the process, …
Acuity is outstanding in a field of many choices. Their rates are reasonable and do not increase if you file a claim. Their customer service, communication, and response time are the best of the best. If you are looking for an insurance …
While traveling in my car on a narrow 2 lane highway in the Canadian Rockies this summer, my wife and I hit a rock in the middle of our lane. The collision resulted in my car being totaled. The logistics were challenging as my car was in …
Wish I didn’t have to leave a star, or it would be a zero. It’s been 10 months since being side swiped by a driver holding this insurance company’s policy. My claim is now in arbitration to retrieve money back that my insurance company …
Worst insurance company ever created. Sad how they try to drown out the negative reviews made by real people who had to deal with this horrible company. I assume their employees are responsible for giving 5 star reviews as part of their job.
They refuse to give me home owner insurance because I have a Siberian Husky!
They have a WHOLE list of dogs breeds they refuse to insure. …
Always a great response, easy to deal with. Answers come quickly
After some back and forth to clarify where there was confusion, Acuity processed the claim for my wife and I do that we were able to utilize the coverages we needed. Thank you to Dee, Kyle, and everyone else involved.
Acuity has been a company that keeps you informed and updated on potential things a person should be aware of and to possibly plan ahead.
May the whole traumatic experience easy to handle. Felt like I was taken care of without any hassles. Local agent and Acuity processor so helpful. Already have recommended to a neighbor.
Customer service is top notch, great insurance..Have had a few accidents and they were on top of it made a bad situation way better.great company
Acuity has been a good company to be with.
First off I left a vm in regards to a question I had. Adj: Andy Mixell called back and I let him know what my question was and very rudely told me it was none of my concern. Before I could even explain myself he was still speaking over me …
I would highly recommend finding another company for your commercial auto needs. Acuity underwriters go back 10 years on your driving record. Who does that.
Wish I could give zero stars. Worst insurance company on earth.
Highest rates and worst coverage. Total ripoff. I’m glad I got smart and switched to a local company . …
An absolutely shameful and despicable insurance company. First about a year ago my sprayers are stolen from a job site….not covered. I guess I was wrong for assuming theft was covered by these shamsters because my agent made me list all …
when i needed help acuity and their liasons was there for me all the way, i called, they answered and i believe they are a great home and car insurance company, so glad my independent agent found them for me, you can’t go wrong by having acuity as your ins. company
Claim handled in a timely and professional manner.
Amazing building, the indoor wheel, theater in the round, and the giant American flag and pole.
Acuity has been a great insurance company and we look forward to working with them for many years to come. We have all of our business insurance with them and we wouldn’t even think about changing.
The worst insurance you can ever get! I have moved all my insurance with this company. After years of insurance payments i have end up with , now they come up with more restrictions and would like to me to move away and not to mention the premiums have went up considerably.
I spoke to Jen at 12:21pm on 9/1/15 to renew our policy after mix up where we thought we were on a monhtly payment, but turns out we weren’t. She was extremely rude and cut me off several times as I tried to ask questions/discuss the …
Received a letter notifying us of a $750/yr increase (a 65% increase) because of (1) non-moving violation (driving with expired DL). The expired DL was an honest oversight to an otherwise clean driving record. Seemed pretty extreme for a …
this company is very caring towards their employees. the establishment has many amenities to make working there amazing, envigorating, interesting and thrilling. their family and friend night is an absolutely awesome experience for employee …
Worst company I have ever had to deal with in the entirety of my life and I am 30 yrs old. This is no exaggeration. They were a massive headache to deal with for many reasons. After a month and a half I was finally able to get rid of them …
Earlier this year I filed a theft claim under my acuity homeowners policy. What a mistake that was! Maybe being a retired property claims adjuster gave them cause to be suspicious. Though it was proven later that the claim was legitimate by …
This company is an absolute joke. My husband got in a car accident that was caused by one of their drivers. They low balled us several times on a joke of an offer. ( mind you my husband sustained serious injury) now we’ve been waitin 5 …
A couple of weeks ago it got really cold in MN and we got a bunch of frost on the walls and ceilings in our 3-season porch. I realised a family member had not closed the door from the house to the porch well and that must have been the …
My dear wife has worked there for 42 years and she is the most hard working person I know ! 😊 Linda’s dedication lo these many years has allowed me to work for small companies and individual employment ! She’s my rock and Acuity has been and still is our familys foundation ! 👊🤠 🇺🇸 …
By far the worst insurance I ever used. Very hard to get them to pursue a claim + are overpriced for the service. They were not helpful at all, every-time I called the service center, I am met with absolute rudeness. Stay away!
One of their drivers hit me and was at fault. I have been trying to contact their claims representative for days. They won’t return any of my phone calls and voicemails and the claim reps never answer their phones. I’ve been dealing with …
I need a special rider for outdoor sewer & water pipe coverage for my special condominium insurance. But its not available. Why not?
Stay away from this company they are bunch of crooks. They care only about themselves and their agents. They will rip you off if you try to cancel their policy. They will keep auditing and increasing premiums. I am at $995 for a month of coverage for my business. I was originally quoted $305/month.
Great service. Quick replacement of my sunroom after a storm.
AND THEY WRITE THEIR FRAUD DOWN FOR ALL OTHER INSURANCE AGENCIES
This insurance company has a voted board that forces you to comply and change your home at your cost. The mortgage only requires the payoff ($158k), for your …
Terrible service and a rip-off. I used Acuity as my insurance company for my general contracting company. They decided to audit me twice– the first time when I downgraded my coverage–which means a lot of annoying and seemingly unnecessary …
Not a good company to work with at all. I went with this company based on a quote they gave me. After I sent in the payment, a month later they send me an invoice for another $1079 which i refused to pay. They cancelled my premium 2 …
Difficult to contact claims adjuster. At least twice now he has not called back when he said he would. Right now I’m at one week without a car or a rental substitute due to an accident in which the other driver was cited and, unfortunately, happened to have Acuity insurance.
I represent many insurance companies and I love Acuity! We have a client whose house burned down. His experience with the Acuity claims department was AMAZING. Thanks for going above and beyond!!
A welcoming experience in obtaining all your insurance needs
Horrible experience. Their client hit one of our company vehicles and this process has been irritating to say the least. The agent did not respond promptly to any of our early requests. We had to go out and find our own adjuster/repair shop …
Professional and friendly staff that were super speedy in resolving my claim. Very impressed.
DANGER! AVOID THIS COMPANY! Completely dishonest company. Sold me a policy with certain garuntees in place on coverage for my business. Then when I needed them to show a contractor that I was covered for my type of construction,They turned …
My experience has been very good. Only one claim a couple of years ago, and that was very good.
Absolutely the WORST insurance claim experience I’ve ever had!
I was hit by one of their drivers, and my truck was hauled to a shop to be …
We’ve had Acuity for over 15 years. Everything was going great until i spoke with State Farm. We were over paying paying more than $ 3000.00 per year 🙁 Insane. I would highly recommend you stay away from them. Left a message for their …
This is my insurance company
Definitely recommend for business owners
Great insurance company sometimes. But with them having sister locations they don’t always communicate with one another. So when you switch your debit card on file and Schultz and Schultz didn’t put it in the system for acuity or whatever …
A policyholder of Acuity had a tire come off a trailer and hit our vehicle. Lucky it didn’t go thru the windshield and kill us. Acuity claims its not their policy holders fault and denied our claim. Told us to file with our own insurance.
Very competitive pricing on their products.
Great coverage options and excellent knowledgeable staff. Our experience with Acuity when we had a claim was outstanding. …
Complete and total dishonesty with the policy holder and disaster cleanup crew . Misrepresentation of conversations and directives leaving the policy holder out of the loop. Horrible communication skills and ineffective personnel trying to maintain the bottom line. Screw the policy holder finding any loophole necessary. Beware!
I would recommend Acuity to anyone. There is always a friendly voice on the other end of the line. They are responsive. The price is right. And from all reports it is a great company to work for. That is important because if you treat your employees well everyone is happy and that trickles down to your customers.
Their adjuster was the best. Answered all my questions after an accident and handled my claim quickly so I could get into a new car.
If you’re ever hit by someone insured by this insurance company. Make sure you wait for the police! And get a police report!!! Even if it’s a minor fender bender. Aside from the horrible customer service who yells and argues with customers. …
It’s not the worst insurance ever. They will lie to you about your policy so they don’t have to pay out. I was told that my policy didn’t include a rental car while my body work was being done. Had to dig up my policy to tell them it …
I called for a new insurance quote because Geico doesn’t offer classic car insurance. The company they go thru, Assurant can’t offer insurance during a disaster and there are floods in my county. When I called Acuity, the sales woman said …
I have Acuity Insurance and I have to say they are the BEST company to work with. The service is top notch and everyone I’ve spoken with has been so friendly and helpful. I have recommended this company to every one I know. THANK YOU ACUITY!
Absolute sham of a Insurance have had them for multiple years sold a house year pryor after going through all the steps to switch homeowners insurance come to find out a year down the road nothing was switched over now being charged 400+ …
I’ve had Aquity for several years and made my first claim in 2019. It was weather related and quite extensive. I was very pleased with Aquity’s responsiveness and coverage. I highly recommend.
I am very pleased with the service and support I have received.
I have my Acuity coverage through my local agent in Oshkosh. He’s great, no complaints.
Excellent customer service and very responsive to our needs.
Just spoke with Brittany at Acuity and we exchanged information and emails. She did everything she can to make it difficult for me to get homeowners insurance from them. Initially she quoted me a very high premium (compared to other …
This is a fine insurance company that is very responsive and professional. Acuity was timely and pleasant to do business with. Well done!
Acuity Insurance is a class act Insurance company. Their claims department is expedient, professional, knowledgeable and user friendly and fair…Excellent ellant service by all their agents…j&P
This company has the worst customer service that I’ve ever experienced. I was in an accident (not at fault) with an individual who has this insurance last weekend and am still without contact from the adjuster or a rental car. I’ve left …
As a business consultant I do not recommend this company. This company is not effective, expensive, and is poor quality for business insurance. They are not honest and when something happens your business is not covered. Very high liability.
Their customer service is horrendous. The claims adjuster I spoke to was very rude and was even raising his voice at me while I was being polite and calm. I was involved in a big car accident which I was not even at fault. I was in a lot of …
Great service, agents work for you. Fast claims. Full coverage. I have had to file 1 claim, they took care of everything.
They are always so helpful and answer the phone lines in less then 2 min. Local workers run the phones. You never get local telecommunications anymore. Just the best!!!
When our windshield was cracked, Acuity acted quickly to get it replaced. Went it turned out that the job wasn’t done right, they made it right.
20+ year Acuity customer. Acuity would not cover hail damage to our roof when homes next door on both sides, and also behind us and across street all had roofing replaced by other insurance companies due to hail damage during the same …
Terrible communication. I used acuity when I bought a new house last year- paid the first year in advance; ongoing payments through escrow. About three months after moving in, I got a bill from them for around $170. I called my mortgage …
Called to report a claim, a woman (forgot her name) asked for my phone number to contact me back and said that I would be contacted within 24 hours. I was not contacted and when I called to find out why, they said my phone number was never …
Between my insurance company (Acuity) and Mortgage Co (PHH) I have a mess at the end of every year regarding the payment of my escrowed insurance. I called Acuity today and was quite agitated and not in the best of moods. Nicole from …
Our Business has been with Acuity for 7+ years. They saved us money when we switched, and have worked with us to keep our premiums as low as possible. Only Insurance Company we’ve had that followed through when told they would help with our Safety Program.
In July, there was a heavy downpour of rain in a short amount of time and since the water had no place to go it paid the library a visit. The carpet was soaked. We spent the weekend cleaning up and drying out. I contacted Acuity and they …
Sorry I’m going to have to disagree with the wonderful reviews. For one, the company sought to pay out $3500 for a completely bogus claim of auto damage, neglecting to represent MY INTERESTS, the client, in favor of expediency. How did I …
The claims adjuster was friendly, thorough, professional and most helpful. When the Enterprise Employee Joe at the Sahara Ave location in Las Vegas tried to add $500.00 worth of unwanted insurance and lied about the charges, our claims …
We had Acuity for years and they were fine. In July we had a tree blow over during high winds. It caused roughly $22,000 in damage to our property and it destroyed our heating system. We had to file a claim with Acuity. THEY WERE TERRIBLE! …
The WORST claim service that I have ever seen. Do not plan on ACUITY ever paying your claim.
Awesome company! Great customer support and service!
Excellent insurance. Very easy to work with.
Very good agent service. Rates for second year very competitive
This insurance company is a scam. Only looking to take as much money from a small business owner as possible. I have a small liquor store with family members and they made us pay Worker’s Comp on ALL of the owners at a rate of around …
These guys have really good claim service. I got rear-ended a few weeks ago, called Acuity to let them know. The adjuster helped me set up a claim with the other insurance company (see my other review about UAIC and how bad they are). The …
Acuity is a quality company. One thing I was unhappy with, was their refusal to total a 2017 Honda CRV with 50k miles on it, and $12,500 damage from a deer hit. They said the car was worth $28k, which was BS. I traded it in, for a 2019, …
Auto accident in parking lot, driver at fault stonewalled for 30 days, 1 call to Acuity, Claims Rep called me back within 24 hours, check in hand today. EXCELLENT CR service, EXCELLENT company to have, if you do not have Acuity, you need to.
We use to have State Farm and switched to Acuity around 3 years ago and never have questioned that decision. Acuity has been excellent in price and quality. Just went through a total loss auto claim and it was excellent!
If there was a category called ‘BEYOND EXCELLENT’ I would have chosen that one.
I had Acuity for the last couple years with no problem.
However, today I received notice that upon my policy renewal, my premium was *increasing* by over $400! During a pandemic when nobody is working! When there are way less people on the road! Immediately lost my business.
Would recommend Acuity from my experience in having an auto accident claim settled in a most professional and timely manner.
Turns out the Acuity Co. is not at fault with poor service we got. They actually called me to follow up on the review I wrote. It turns out one has to be wary of the various agents who represent them–and what we intend to do–switch to a more responsive agent than the one we currently have.
I had Acurity since I bought my first house. A friend of mine recommended me Eric in Beloit he was very helpful. The people at claims have been really helpful too, I mean the whole team. I wouldn’t change them. They were there for me when a …
So it is my belief that Agents and Insurance companies work together to help each other make money by continuing to Audit their clients to raise the price of the policy to inflate their commission. Just a thought.. If you don’t believe me just try Acuity.
Pain free experience. They were there for me throughout the entire process. Thankful to have Acuity handling my insurance.
I’ve had Acuity Insurance for several years now. I have been nothing but happy with my claims experience and customer service. I had a mix up with my home insurance billing and was able to get Acuity to resolve the issue quickly. Thank you Acuity!
We’ve been Acuity customers for probably about 10 years. We use a broker to purchase our policy who seems to have little motivation to get us the best deal, but we do occasionally ask that she compare policies for us. Last renewal, Acuity …
Worst insurance company ever. I had them 1 year. Then I had an insurance claim for hail damage to my roof. All my neighbors claims were resolved with roof replacements. Mine was denied. 1 year later when my shingles finally pealed up I …
Acuity is a great company that has been quick to respond to any claims we submit. They have also been very flexible with us during this pandemic, allowing us to focus more on getting back to business in a safe and healthy manor. I would recommend Acuity to anyone seeking insurance for their fleet.
While we’ve had Acuity for years, we had our first claim and everything went smoothly, quickly and was an all around excellent experience. I highly recommend Acuity with a special shout out to the adjuster, Tom Gleason.
This company is a true ripoff they exploit money from their customers. I have to carry work Comp to stay in business in Illinois. I told acuity to make changes to my insurance and they didn’t do it. This cost me thousands of dollars. I am a …
They didn’t get back to my insurance company for 5 days after the accident to accept responsibility for the accident. David Amos was rude and combative when asked any questions on why it took so long to reply. There was $5000 damage to my …
I am the finance manager of a 98-unit condo association. Last May we had a severe hail storm which took out our roofs. Within a week, Acuity had their adjust on site and by July, roofers were working on replacement. What impressed me was …
Very quick and thorough response to my car part theft this past spring.
When we suffered a devastating loss four years ago today, Acuity Insurance was right there for us. Our shop burned with several semi trucks, motorcycles, numerous tools and lots of equipment inside. They were easy to deal with and exceedingly helpful.
Was introduced to Acuity thru the Canopy Group. When I switched to Acuity for my home & vehicle insurance I save $1800. and received better coverage. The coverage is on an annual basis, not semi-annual.My rates have remained stable. Claim service I can’t count on, haven’t had a claim.
Very professional claim agent. My vehicle was hit on the way home from work last week, and while I was less than happy about that, the lady from Acuity who handled my claim made it as easy as possible. It took them 8 days from the date of …
A 49% increase in premium without more notice is poor customer service.
I had a claim on my truck and it was taken care of in three days I will staying with them
Worst Business Insurance Coverage I have ever had. One signed up, Acuity immediately began demanding rebuilds of equipment in our shop or they would cancel our insurance. So, we spent thousands of dollars doing the updates only to be told, …
I’ve been blessed not to have to submit many claims, but each time I had to every person I ever contacted at Acuity has been very friendly, thorough and always focused on helping me. They demonstrate true customer care which is why I have never explored any other company for my insurance needs.
I had a flood caused by a washer that overfowed wiping out 4 rooms n 3 hallways on one level n destroying furniture and so much more on the lower level. …
I had an auto claim that was taken care of immediately and received a check in the mail one week from the date of the claim.
Had an email from Acuity asking us to leave a review. Found that interesting because even though they are who we have coverage with, we have never filed a claim with them. All we have done is send them money in the hopes, as most of us, we …
I cancelled my policy in April of 2018. Acuity continued to bill my company for the next several months and then DEMANDED an audit and DEMANDED to be paid over $2000 for the months AFTER I cancelled!! This company is a fraud and will scam …
We have had Acuity for years. Recently we were involved in a no fault accident. We were driving a customized commercial vehicle and Acuity was very good with understanding and replacing what was needed. It is not always a cut and dry book …
Awesome customer service during the entire claim process.
Acuity has been a great choice fur me. I have never had any issues and their rates are great.
Unbelievable. I filed a claim and got reimbursed within 4 hours.
Acuity takes the trouble out of filing and handling claims. Acuity is very fast at settling claims. Acuity is a great company to work with.
First of all I’ve never ever given a company a bad review always give the company a benefit of the doubt but with this company I feel as an ex customer I have to let you know the hassle you will go through trying to cancel your policy this …
Acuity has taken care of us for several years and we had no issues
One of the BEST insurance companies in the Midwest! I’ve had the pleasure of working with many insurance carriers over my 22 year insurance career. Acuity is truly one of the greatest….from customer service to claims satisfaction…I’ve …
We previously had Chubb, and Acuity’s rates for us are similarly priced so I expected a premium/high quality insurance carrier. However, where Chubb had superior customer service and responsiveness, Acuity’s assigned agent for an auto …
Just not enjoying the Insurance policies. Their on-line tools are severely lacking, I cannot have ALL my policies on one page, I need to set up multiple accounts. No automatic billing options. The fact you charge a fee for monthly to do …
I’ve only been with Acuity for about 4 years and have dealt with them for a couple of claims one being a hail damaged roof. Their claims dept and adjusters are so quick to respond and very efficient and helpful. They worked with the contractors to expedite the whole process making it seamless and worry free.
Acuity has been very kind to us through two major claims, taking care of things quickly, fairly, and efficiently.
We could not have hoped for a better experience. …
Still in middle of repairs. Can not grade till all is completed. Update. My insurance adjuster completely failed me. 5/20 found ac leak from unit above. Gave that unit 1wk to contact hvac and ins. She did nothing. I called acuity. …
I’ve been with Acuity for many years now because of their value. In comparison to the other major carriers I’ve been with in the past Acuity has given me excellent service at a lower rate. Never a problem when we’ve had a claim. Everything taken care of quickly with friendly helpful service.
Acuity has been a great insurance company to work with. My son had an accident. Acuity was very quick to help with everything. They gave my son a very fair price for his totaled vehicle. And our insurance cost didn’t raise astronomically. …
Worst experience ever. Our house in Silver Lake WI flooded back in July 2017, had to tear it down. We did have flood insurance but that’s another nightmare. So finally paid off the mortgage in 2019 on a house that had been demolished a year …
Prompt response from the adjuster & prompt payment for the claim! Acuity rocks!
Acuity claim to take responsibility for my accident but once it came down to it they took no responsibility and pondered off my expenses to my insurance company. I have lost wages, I am in pain and they said they’d call me back and it’s …
Recently had a small accident from a hit and run driver who ran a red light. Acuity Insurance’s response and instructions were very professional and clear. The estimate from my Ford Collision service was accepted and the check arrived …
Top notch service: immediate, professional, asked all the right questions, thoroughly explained procedures.
Acuity has been our company’s insurer for years and they have been terrific, great service, coverage, and prices. Excellent company to do business with!
Excellent service! I would recommend Acuity Insurance to anyone!
I would definitely recommend Acuity Insurance to anyone. I filed a claim with Kim and once we spoke we had our claim filed and approved within the same day. She was very quick and very professional. I highly recommend
Our Acuity adjuster was timely and responsive. He kept me informed all along the process. I’ve been with Acuity for many years, and am happy to continue with this company.
If you get into a Claim with Acuity Insurance you will never get it resolved better hand it over to your insurance to see if you have any luck!!! My husband and I got frustrated for the lack of response, professionalism, work ethic, I just …
This insurance company denied my claim and failed to provide necessary information for the snow plow company that was contracted through C’mon inn in Missoula Montana that plowed a huge pike of snow/ice in the middle of the city owned road …
Awesome insurance company. We got in a self-caused fender bender with our 1 year old Yukon XL two days after we bought it from a dealership in Idaho Falls. I hadn’t even had a chance to call Acuity and inform them of our new vehicle …
Worst insurance company I’ve ever had the displeasure of dealing with. Everytime I turned around there was another significant assessment (typically around $8k) & I could never get a clear answer on what it was for (my agent even didn’t …
Excellent insurance company. Recently hit a deer and received payment for the repairs within days of the accident. Very responsive. No haggling or debating – just acted on the claim and resolved the issue. Highly recommend them for your home and auto insurance.
I love Acuity, and Acuity loves us! I cannot say enough good things about Acuity! They CARE about their clients and it shows. In 2018 we had a house fire. They were AMAZING to work with and were on scene within two hours! They even had …
I’m not thrilled with Acuity raising my insurance each year. It’s not necessary. Also, in the renewal paperwork, Acuity states they use Carfax determine what a car has been through, accidents, repairs, maintenance, etc. There is no entity …
Acuity is truly incredible to the community! They have contributed to local schools and hospitals in addition to allowing the employees to vote how to distribute $500,000 to local charities. They also open the building to local events and fundraisers.
Great experience dealing with the people at Acuity. No issues experienced during the process. I am very happy with Acuity as my insurance supplier.
The Acuity claims agent did a great job explaining the process and communicating along the way.
Longtime policy holder with homeowners, boat and 4 cars. Escalated a claims discussion on storm damage to our roof. Only house on the block where claim was denied. Only house on the block with Acuity. In conversation with a manager who had …
Thankfully I haven’t needed the services you provide, but I do greatly appreciate the fact that you are there if I ever need them. I also appreciate, being a senior, the reasonable rate it cost.
When my husband passed away a few years ago, Acuity was an enormous help to me getting through the documents. The gentleman was friendly, understanding and helpful. I have since recommended Acuity to friends of mine.
I don’t have Acuity Insurance, and after today, I’m certainly glad I don’t. I was contacted by an adjustor today, concerning a claim a company I do business with had filed. The sole purpose of her calling me was to inform me that this …
Very prompt and responsive claims process. Everyone was friendly, professional and fair the whole way through.
Had a major claim, they handled it quickly without a bunch of hassle . Thank you
Top notch service with great pricing. My claim was handled quickly, professionally and fairly with no arguments. Totaled a vehicle I had for only two months and all I was out in the end was the agreed deductible. That is how insurance is …
We have used Acuity twice now and could not have asked for better service. Thank you Acuity!!
Excellent in all respects. Stress free. Very efficient. Professional grade!
As an independent agent I have always recommended Acuity for their outstanding claims service but fortunately had never had a claim myself. I have had my home and auto insured with Acuity for the past 2+ years and recently had my first …
A completely trash company. God forbid you experience any damage by someone who has insurance with this company. Too bad for you. My vehicle was damaged while parked in my underground apartment garage. Took the contractors 4 months to file …
I’ve had great service with Acuity. Would highly recommend.
I’ve been with Acuity for over a decade and have always been happy with the price I pay. Have never had to make a claim until recently. Making a claim was a smooth process, I felt like I was treated fair and I couldn’t have asked for things to go better.
Acuity is a awesome insurance company! I was in a car accident recently. They were quick to respond, fantastic communication,and received a check within 5 days to have the work completed. We saved over $800 dollars. The amount of several …
I had a freak accident -I was prepared for the worst. I called on a Sunday night (24 hour assistance) – Information was taken and on Monday I received a call from Ryan within less than 24 hours. We went over the information and it was …
Was with Acuity for 10 years, never a claim. Always payed in full for the year. Cars, home, RV, Umbrella policy. Our area got hit with hail, 830 homes in our area had damage. 10 homes next to ours also. Adjuster came out was on the roof for …
I’m blown away with the Acuity performance and their adjusters and contractors.
OUTSTANDING and wonderful attention to detail in a traumatic situation.
I never thought I’d ever be here but the Acuity people have made it so much …
My family has been involved in 2 accidents in the past 3 months. While riding a bicycle My husband was hit by a car. My daughter hit a deer that ran out on the freeway. Acuity has been caring, helpful, and accommodating. Everyone I have …
Acuity is awesome insurance. Had an accident recently and the process was painless and very fast. Received the check to repair the car within 5 days. Thanks Grace for taking care of everything thing so fast and efficiently. You also answered all my questions.
I am not someone who has had a frequent experience when it comes to insurance issues. However, I ended up totaling my van when I hit the biggest deer I’ve ever seen in my life. 2 years prior, I ended up missing an odd part to my vehicle, …
We had a car accidentin September. Acuity met all our needs.
I’ve been very happy since switching to Acuity. They have been very helpful anytime I have had questions and their loss prevention service has been great. I feel like they have my best interest in mind and are not just selling me a package that is best for them.
Best insurance company ever! They took care of my hail damages quick!!! I didn’t have to keep calling them.
In a recent claim, we were treated with courtesy and respect. The staff listen to us and explained what we needed to do to resolve the claim. It was easy enough to do. Our check came promptly and our van will be fixed. We love our insurance!
Recently submitted a claim for the roof on my home to be replaced due to storm damage. Process was made simple and response time in claim processing was timely. Also have auto insurance with Acuity and am very satisfied.
My unoccupied vehicle was hit in a parking lot over 2 weeks ago now by someone insured by Acuity. I have witnesses and a police case # (so there is no discrepancy as to who was at fault). I have left 4 voicemails and my insurance company …
I have had Acuity insurance for my small business for as long as I remember. Anytime I have had a claim they were always very good to work with. I highly recommend you call them today!
Acuity was easy to work with and promptly processed my claim… Satisfied Customer
We have had Acuity Insurnce for the past 3 years with absoluty no issues.
Our auto claim was handled quickly and efficiently. Our claims agent had amazing communication and was helpful when we had questions! By far the easiest claim we have ever filed.
Was in an car accident while working, and my employer uses Acuity. The accident was in February and I haven’t received any workers comp, despite being told I would. I have lost my car, my job and my phone due to this accident and nobody …
We are a townhomes association with 39 members in 13 building units. We have the overall coverage after a review was done on property values. Advice was give by the underwriter on save grilling and other issues that has give us great service at a competitive rate for our homeowners.
As a new small excavation contractor business, Acuity has helped with our needs for a general liability policy. This policy comes with good rates and availability when some of the other bigger companies wouldn’t look at us. I have had to …
I have called twice and changed my bank account information to have payment withdrawn from a different bank. Payment is still coming out of my original bank so I am unable to close the account. Last call was on 6/22/22.
Matt (one of their reps) handled a claim for me quickly and professionally – I appreciated his professionalism and service!
My claims adjuster put my mind at ease and helped me navigate the insurance process for my car accident in a positive, professional, and time effective manner. This was THE BEST customer service I have ever received! I recommend Acuity insurance to everyone.
This is a great insurance company. Im new with them and have all of my vehicles and house insured with them. Had some damage to my roof from debris and high winds. They paid the full cost minus my deductible to have the complete roof replaced. This was the original 14 year old roof.
Getting in a wreck and learning how to work around insurance is a bit nerve wracking, but I felt like my experience with Aquity was very good. They promptly answered any questions I had and updated me when they had new information.
I’m very happy with how everything turned out.
Acuity has a great insurance program! We are very pleased with how they have handled our claim in such a timely manner. Very easy to work with throughout the process of the claim.
Having my very first insurance claim, I found Ryan from Acuity to be sympathetic to my loss and acted very quickly in resolving my claim. Acuity made the process simple. …
Michelle Denfeld is always a blessing to us! She helps us to stay current with our Certificates of Insurance to our Vendors.
I have been a policyholder with Acuity for the better part of 20 years, and have had nothing but good things to say about them. The policy is what I expected when I signed up. The cost has always been affordable and justified. The …
We’re always happy with Acuity. They’re competitive and whenever there is a claim they respond quickly, fairly, and efficiently!
Acuity has been our insurance provider for several years for home and auto. Anytime we have a claim it is processed promptly. I recommend Acuity to anyone who is looking for an insurance company that takes care of their customers!
Had some damage to my house during a storm. Acuity handled everything perfectly !!! I highly recommend this great company.
Clear communication no snags in settling for the property damage. Just wondering if time off work and rental car funds will be provided?
Had a policy here for YEARS and missed one payment and they refused to reinstate me and basically told me to get lost, very rude and unhelpful staff. Don’t use these people
Outstanding customer service experience, especially on claims. The Claims agent was prompt responding to request and very accessible.
I’ve had great customer service with Acuity. The women that helped me in the two claims were wonderful. Walked me through stuff ,quickly returned my calls on questions I had. So yeah! I’d recommend them.
Received damage to my car windshield from rocks falling out of their customer, Carew Concrete dump truck. Acuity & Carew deny any liability. No integrity or accountability…do not trust!
I have been with Acuity for several years now. I am very happy with them. My best friend is in insurance and she said that Acuity Insurance is one of the best around. . . and that was before she knew that I was insured by them. I trust her opinion and that really made my day.
Recently had a $21,000 claim with my homeowner insurance for some water damage. All handled very professionally without any issues. I would have given Acuity a five star rating except they raised my homeowners insurance 18% in March.
My car was caught in a hail storm, from first contacting Acuity to final resolution with my adjuster Janell everything went very fast and very easy, I couldn’t be happier. …
We love our Acuity Insurance…premiums are fantastic for us and have beaten every competitor. We have a full bundle – home, cars, boats, jetskis. Thanks, Acuity, for your impeccable service, price, and coverage!
Acuity has been my insurance company for car and home coverage for many years and they’ve been excellent to work with. They’re not the cheapest provider in the business, but when there’s a claim they’re responsive and fair.
Every step was handled efficiently and quickly when I had to report a fender bender. I gave them an excellent rating in every category.
Acuity recently helped me with my auto claim and it was quickly resolved. Tim was very prompt and professional… he gave me a call less than 24 hours after I filed the claim. When all was said and done, he educated me on my options. I …
Aquity and our local agents are the best. Good rates, quick online app and a reduction in paper. Thanks!!! Gary
Acuity always handles claims expeditiously with professionalism. Our current claim is no exception. We always give Acuity an A+
I had a water intrusion issue with my fireplace chase. The Adjuster went up on my roof with my Contractor and gave to go ahead to repair in fifteen minutes.
A few years ago I was in a car accident (was not my fault) a person swerved to miss a deer and hit me head on. Acuity got me a fair amount to replace my truck.
Acuity is excellent. Their team is highly professional. Claims are settled fairly any quickly. Highly recommend.
I had the worst experience with this insurance company. In May of 2021 I had hail and wind damage to my roof. I immediately got 2 estimates from 2 very well known roofing companies. They both said I would need to have my roof replaced. …
Acuity is the best! They provide all of my insurance policies. When I have a claim (hail storm) they are so easy to work with!
They were not good to deal with!!
I had a truck fire and they told me they would pay me the cash value. Sent half the money based on the cash value. They then changed it a week later saying they …
Aside from the fact that the claims representative did not return my phone call and email about the repair on my automobile, I am happy with the fact that Acuity did not quibble about anything having to do with the claims process.
We have been with Acuity for many years and appreciate the stability and service from the company! Claims handling is excellent and rates remain stable and competitive with other companies
This place is an amazing place to work and visit. The flag outside says alot about the company. Largest flag in the United States. Flag pole is bigger than the Statue of Liberty.. Crazy.
Great place
Dealing with low back pain for 2 years. Had back injections. Working the whole time. Hurt back pushing a 3000lb pallet and they deny my claim? I guess if you have an injured body part, you can’t injure something else on that part? Guessing just pulled muscle, missed a few days of work and they deny the claim? Total joke.
Very pleased with Acuity Insurance. Price is very reasonable and so far satisfied with the service.
I was an owner/operator of an auto body/paint and mechanic business for over 50 years. Acuity is the best insurance company
I have ever dealt with, including my personal insurance, Home/auto/ …
I have had Acuity for 10+ years and have had a great experience with them throughout. I had to file a claim once, but the process was fairly smooth. Website is great, and customer support is fantastic!
Acuity has good customer service, I am pleased with that. But, as a retired senior citizen who is a low risk, I think our rates are too high.I have been with Acuity for a very long time. I suppose I should shop around. 🤔 …
Excellent insurance and customer service! They were very clear, efficient and caring in taking care of my mother’s accident claim.
Last week we had our car window broken. It happened Friday afternoon. Our insurance agent had a claim filed and an appointment scheduled for Monday.The glass company arrived and repaired it in 30 minutes. What a top notch company Accuity is.
The claim process was quick and easy! Ryan had all my information ready and helped with a rental car when needed. The communication between Aquity, bodyshop and me was very professional and happened quickly. Aquity is the best insurance company I have ever had. Quick, easy, straightforward and Courtious!
A person who has their insurance with Acuity hit our car. Acuity stepped up to the line and within a week we had a check equalling the body shop estimate. Their rep was very professional in her dealing with us.
I doubt I will ever change insurance companies. We have had 2 water claims in two different houses in the last 2 years. The claims adjusters have been helpful and diligent. They pay claims quickly, and work with the contractors that we …
Acuity’s customer service is second to none. I had a claim last year on my RV and they handled it in days and walked me personally through the whole process. I was never left waiting or wondering what to do next. And their rates are so reasonable. I could not be happier with Acuity. Customer for life!
Aquity has been our coverage and go-to, their personal care is wonderful. They are fast and efficient. I am so glad they are in our corner.
Acuity insurance keeps me well informed of any updates . Any issues or questions are attended to promptly. I feel very confident in dealing with Acuity.
On February 9th of 2022, one of Acuity insurances business clients ran me off the road with their semi, I lost control of my vehicle and corrected making my vehicle slam into the semi trailer. Luckily I survived and wasn’t hurt physically. …
Had an issue with a piece of equipment, called made a claim,worked with an agent, no fighting, just got an estimate sent to them and within about a week I had a check in mailbox for full replacement value. The agent kept in touch and kept me informed throughout the process
Acuity is by far the best insurance company we’ve ever used. Filing a claim is so easy and they really care about their customers.
This company has stood up for my business. They are looking out for my interests. The only complaint is that you cannot make partial payments using a credit card.they make u pay the whole amount and have a service charge for doing so.
I am very happy with your programs and service. Just fyi too, I spent 38 yrs in the insurance business as an independent agent representing some of the industry giants like the Travelers and Chubb. Keep up the good work! …
Acuity is my go to source for liability insurance. I’ve used them for several years now and they have always been totally responsive to all my needs. I couldn’t be more pleased!
We’ve been with Acuity for decades now and they have handled all of our claims professionally and to our personal satisfaction.
Can’t give them enough praise in the competitive industry of insurance!
I think Acuity is a great company. However, I am partially retired now and only use my vehicles and limit my liability. There is no reduction in cost though my exposure is minimal.
It is nice working with a small agency like Petersen Agency in Minneapolis. They respond to my questions within hours. The other agency I was with was bought and sold numerous times so I did not have a personal contact and it took 48 hours to get a response back. Respectfully Dennis W.
Had Acuity since I had my temps for 20+ years. Going through a divorce and let my wife stay on the home and auto 10 months until renewal in September. Notified her a month before that her and her boyfriend need their own car insurance as …
Absolutely top notch customer service. Being with Acuity got our collision repair priority in the body shop. They lined up our rental car for us and had a check for the repair in a two days.
A lady turned in front of me and totaled out my 2019 Ford transit van. Acuity treated me great, kept me informed throughout the process and I can’t say enough about my experience.
Thank you acuity!
We carry Acuity insurance on two homes and two cars in different states. Acuity seems to be fair in price. Since switching to Acuity two years ago we have had no claims so cannot assess the ease of collecting a claim.
Excellent insurance company! I would(and have) highly recommend them. We had a house fire in May 2021 and they have gone beyond my expectations in handling our claim. Our claim rep, Shaun Armstrong, has been exceptional to work with.
Was looking into acuity to make the switch for insurance as their rates for homeowners and auto were rated at a better price. Everything was looking good until I told them I have two Siberian Huskies, they said they wouldn’t be able to take …
I’ve never been with a company so understanding and to be so quick and sympathetic to my situation. Hands down 5 stars only prob is they only send you payout via check and that takes 7-10 business days for renters insurance that is. I’m not …
I can say enough good things about the whole Claims process with Acuity. After hearing all the nightmare stories from friends and relatives who had an insurance claim I was surprised how smooth things went with our claim. Our claims rep. (Cindy) was very professional and the whole process was wrapped up quickly. Thank you Acuity.
I like the quick response from the Acuity appraisers and how fast things are taken care of by the company. I am appalled by the horror stories my neighbors and friends deal with when there is already storm damage to deal with. I have …
Our claim experience with Acuity was amazing. From the time I called, the adjuster was there in 3 days. Payment was received a week after that (no mortgage). We could pay for repairs before we had a roofer. Best claim service we have ever had.
We began using Acuity about 10 years ago for 2 vehicles and 2 homeowners policies. Recently we filed our first claim with them and we were a bit apprehensive of how things would go. Our representative Alex guided us through the process, …
Acuity is outstanding in a field of many choices. Their rates are reasonable and do not increase if you file a claim. Their customer service, communication, and response time are the best of the best. If you are looking for an insurance …
While traveling in my car on a narrow 2 lane highway in the Canadian Rockies this summer, my wife and I hit a rock in the middle of our lane. The collision resulted in my car being totaled. The logistics were challenging as my car was in …