Your Columbus, GA physician, offering checkups, chronic and acute disease treatment, and preventive health care. Call (706) 221-6800 for an appointment today! See more
The doctor and staff at Acute Care were very professional and took excellent of of my daughter. The wait was not long, and the clinic was very clean. It’s great to have a place to care for our health care needs! Thanks again to the staff!
Not sure about the urgent care side but primary care is kind of a mess. Showed up for my appointment to be told oh it was cancelled someone was supposed to call you. Rescheduled and went to that, saw the provider and it was great! However, …
Horrible response time. I’ve called multiple times, got disconnected after waiting on the phone, left messages with no response and will never use or recommend this facility. Zero concern for patient.
This office is so polite and courtesy and the nurses are so sweet and the doctor understood my pain that I was having explained everything to me and made me feel very comfortable EVERY ACUTE CARE SHOULD TAKE LESSONS FROM THIS PLACE 😊 ❤ I will always come here always …
Jakenyia went above and beyond today. She has helped me so much to feel better. THANK YOU Jakenyia!! I mean it from the bottom of my heart. There are not enough Thank You’s in the world for my gratitude. I will definitely return. If I could leave more than 5 stars I would!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I can not say enough good things about the staff here. I came here on a Sunday concerned about the attitude I would receiv . Well all I can say is wow from the front desk and through out the whole visit they were 110% only interested in getting me well. I will recomend this place to everyone I know.
I was seen here today and the staff was so considerate and caring. I was very sick and they took me right back. This is the kind of care we need here! I will use this clinic for certain!!
They was very friendly staff and the owner went out of their way to make sure my family tested and treated i would highly recommend this place to every one i know for the best experience with urgent care this should be your number one place to go thanks for all ya do.
I initially had 5 stars for this place but I really have to change that. I’ve been here at least a handful of times over the past few years trying to give it a chance after having a great experience the first time around but the level of care and kindness has gone way down.
my name is hub davis,i went in yesterday am.the lady dr who helped me was in severe pain!!!! this dr took her time,and figured out the problem.and treated me. I want to thank her so much,im a little better today,but ive been to other drs, …
Very rude, was sent from my job to get tested for Covid and the nurses had very nasty attitudes. We could hear them over talking about how they didn’t want to be here very unprofessional.
As a local employer it is great to know that there is a place I can trust for drug screenings in Columbus GA. Their facility is very functional by design, the prices are great for the service, the staff is VERY professional, and is Veteran owned /managed . What else can you ask for?
NO EMPLOYEES WEARING FACE MASKS. Clean facility, polite receptionist, but not a single healthcare provider wearing a face mask (visited in early September 2020). Just a heads up. …
My doctor listen to all my pain problems did a ekg, blood work to ensure all basis were cover. Now that’s what I call a real doctor. Who?????? DR Parrado🙂 and his nurse🙂. …
Had a appointment today at 11, arrived at 10:30 filled out the paper work paid the co-pay. Still sitting in waiting room at 12 havnt even been seen and no staff was informing me of anything. Cancelled my appointment , and am extremely PO with this clinic.
Front desk friendly. PA NOT HELPFUL at all.. more or less just said call your own doctor . Had very bad ear pain and nerve. Pain.behind ear ,Congested. Very unhappy with them. Still in pain.
Edit; owner reached out to me to come back and she would see me herself. Went above and beyond to fix problem!!! Will definitely be back for future problem!!! Thanks so much, Ace!!! …
Doctor terry Jordan and her staff are the best her office manager called me today and said I had been charged to much on a couple of visits and they were refunding me my over payments it’s such a pleasure to find a acute care that not only gives great care but is so honest thank you so much doc for running such a great business
Very professional and helpful staff! Dr. Kim is amazing and made me feel at ease. She listened and answered all my questions. Very pleasant experience.
I was here for a pre employment Covid screening and was told to wait until I hear my name, it was raining but people were getting out of their vehicle because they couldn’t hear their name being called, no mic or anything of the sort being …
Ive been multiple times during the pandemic to get tested. The staff has been wonderful every single time. Much appreciated during a time like this. Thank you.
I recently visited Acute Care Emergence located at 7901 Veterans Pkwy. I called around 9am to try and schedule a same day appointment. Mandy and the staff were fast and friendly.
James S
My husband came to the clinic in person to ask for an appointment since they never answer phone calls and they said they will call him is over a month and nothing and he has no more refills for his heart medicine.
Everyone was so sweet and helpful. Pharmacy right across the street is very convenient. Very good with kids. So much faster than going to after hours care at Martin Army. Very clean office too.
Had a physical scheduled at 10:30. Was sent here by NAF because of COVID and not Martin Army where I am usually sent. Got there 10:15 was brought back to the back until 11:30 and then waited in a room for another 30 minutes for what I will …
I have tried for two days and a night even going online to reserve a slot. Every time it would not let me make an appointment/spot. Either says we are closed try again at another time or time slot may be booked try a different time but It doesn’t give any other times. Please fix your site. It’s so frustrating when you are sick.
Staff was very attentive and Drs listened and explained their treatment. In an out fairly quickly. Recommend using when you cannot get in to your primary care Dr.
My child has been sick for over a month. I have taken her to 5 different Dr or hospital places. The PA at this establishment is very thorough and tries everything to find out what is wrong with her patient. She is awesome.
Always a great place to go. I was seen quickly and out the door. From the young man at the desk to the nurse then the Dr. they were all very caring and quick to get me treated. Thank you all
Very disappointed! After waiting 2 hours in their waiting area, My daughter came in with a major cough and head and chest cold, I requested antibiotics to help prevent anything developing from drainage (having 5 daughters I know the …
I work at local hospital from out of state. I came down with what I thought could be covid, I had minor symptoms with a fever. T. Jordan PA saw me in the parking lot and was very attentive. She assualted me 🙂, I mean swabbed me for covid …
Great experience here, would definitely recommend coming here. The whole staff was very caring and nice. Also the FNP, Lauren Bursey was very attentive and knowledgeable. She walked me thru all the medications she was prescribing and made …
ACE is doing something right, something other healthcare facilities need to emulate. They’ve taken care of my family members with Covid. They’ve taken care of me and my husband when we were sick. They seem to cut through the BS and red tape and get to the heart of the problem and CARE for their patients. Do what they’re doing!
Today, Terri went above and beyond to help my mother while I was trying to manage care from out of state. She was kind, communicative, professional and on a Sunday at late notice, she was so kind to help. As an owner, she clearly knows …
I was seen very quickly, and everyone was incredibly friendly. Stephanie and Kari were great. I couldn’t have asked for a better experience! The staff has always been helpful when I’ve called or come in to be seen.
I was encouraged to come here by all the great reviews and the fact that my husband has met the owner and operator before and has always said that is where he would go if he ever needed an urgent care. I have been having extreme fatigue, …
Terri Jordan and the staff at Acute Care are absolutely Amazing!!! They have a great system set up for Covid testing. Also, the medicine helped right away!!! Terri, you are the Best!!!
I have been in the medical field for 28 years. I have worked in urgent cares, clinics, doctor offices and hospitals, I have never seen an office that move so slow. It was only 2 patients in the waiting area and it took so long ! However, …
The attitudes there were very rude. Everyone, except the sweet red headed nurse who was very kind, acted as if they didn’t care about anything. When we finally got with the PA … his attitude was also nonchalant. He asked about 2 questions …
Ace acute care has been amazing throughout this pandemic! They have provided rapid covid testing results to us quickly and have provided the best care to our employees. We have been grateful to have them as a resource for rapid covid …
Went there today to get a covid test, place was in absolute chaos. Staff not wearing ppe, gathering driver licenses and going back in office then giving them out without gloves. If u didnt have covid before you came, u will probably get it …
I arrived at 8 am for employer mandated Covid testing. Told to switch lines 4 different times. Every time a different person came outside we were told we were in wrong line. Received my test finally at 12:30 pm but it is now 3:15 the …
My first experience with this facility. I had to get myself and family tested and arrived on a Sunday, which the tech explained they dont usually test on weekends. I explained that i was told otherwise and that their recordings alluided to …
If I could give 0 stars, I would. Please stay away from this place. I came here to get tested on a Sunday, I was told it would take a couple days to get my results back. I called back 3 days later and now they need 5 days. Called back 5 …
We have been treated here several times. Workers Comp, illness, school athletic physicals, COVID testing, etc. ACE employees are always friendly & I always receive excellent care (even on the weekends). Our latest visit for rapid results …
This pandemic is scary. Covid hit my family this week. Every call was returned quickly to answer my frantic questions. Testing went so smoothly, and the medicine made us feel better immediately. Terri and Mandy, you guys are amazing!
Had to get tested for Covid for work. They made sure to fit me in due to working with first responders. A few other first responders came in just after me and same thing. They were extremely nice even though they were crazy bus and the …
I would be very careful going to this place. I went to get tested for Covid and my insurance company was billed for 30 minute New Patient office visit as well as the testing. I was literally there 5 minutes to be swabbed by a nurse and …
My wife had a bad experience at this facility today. After talking with her and listening to some of her concerns I can see why. First, I understand Covid has everyone on high alert and changes have been made in order to facilitate a safe …
Have had to take my mom twice within the last three weeks. Each time the staff was friendly and the healthcare providers both nurses doctors and PAs have been very professional and attentive. Had a slight mix up with medication that didn’t …
Where to start? I went into the office today at 11 for an appointment for a suspected sinus infection. They informed me I would have to be Covid tested before seeing a physician. After waiting 1.5 hours for the Covid test and negative …
Unprofessional. Not punctual at all. One of the nurses showed up 3 minutes before the eight o’clock COVID-19 screening. They failed update their walk-in COVID-19 schedule. There was a line 50 people long, symptomatic patients at that. The …
My wife and I had to get a virus test done before we were to fly to a Middle East country that required the co-vid test and it had to be less than 96 hours old. …
Extremely friendly and informative. They listened to my concerns and quickly addressed what was happening and ensured my prescriptions were sent to pharmacy of choice. Everything seemed clean and well maintained.
Ace urgent care facility is conveniently located; perfectly situated across from a pharmacy. The staff was very professional and friendly. The nurse practitioner was very thorough and clear with my concerns. I was very pleased with the care that I received here.
Edited with response to owner:
No need to go to the ER as I was not a medical emergency. I’m not sure why you are suggesting that.. Went to another doc office that was kind and listened and …
I’ve been feeling bad and was scared I had the coronavirus, so I chose to come here to get tested. From the moment I arrived, I felt cared for and the whole process wasn’t hard at all. I recommend coming here to everyone who needs to get …
I am disappointed on how this clinic handled the influx of people needing to get tested for COVID. When I arrived here, there were 3 long lines; one to the left of the building, another to the right and a shorter line at the front door. …
I will recommend this place to everyone I come in contact with!! Tested positive for Covid Monday September 20 ,2020 treated with upmost care and compassion. They had immediate reactions with the best cocktail of medications to get Covid …
Brought my daughter in on 10/6. Only nice person there was the nurse who treated her. Doctor was descent. Rushed the visit. End of day. Closed to closing time. Go figure. Checked her throat saw it was red said it could be STREP. Swabbed her …
Ace along with all the other urgent care providers are on the front lines of this virus! J.Kaplan MD after his long hard day with so many patients made sure to answer my concerns and went above and beyond to provide my husband and I the …
This place was a GOD SEND to me! I was in so much pain with Corona and then pneumonia so bad I was to the point of going to the Hospital. I was told by my doctor in Newnan to “tough it out” as there was nothing they could do. These people …
I have been tested for COVID twice at this ACE & both times they were extremely nice and I didn’t have to wait for forever. The second time, they were near closing time & still helped me out! Nothing but good things to say about the people & facility!
Excellent services. Veteran-owned with a special focus on Veterans. Highly recommend to all. Professional staff providing responsive medical services. Cannot say enough about Terri Jordan … very passionate about what she provides to her patients and customers. Make ACE your #1 choice. You will not be disappointed
Great experience. I only go here for any emergency needs. I’ve always had a great experience. Always in and out within an hour. I had a issue with my RX and within a couple of hours Terry Jordan called me and had it fixed and taken care of. I highly recommend these guys.
My boyfriend and I came in today because of an injury. They came to the conclusion that an x-ray was needed so I stayed in the room while he had those done. While I was waiting, the door was left open and I heard several nurses (front desk) …
ACE has supported our company and my family through the COVID pandemic. Led by Dr. Terry Goodman Jordan this staff is amazing! They remain flexible and adaptive to the needs of the community. They were the first clinic locally to provide …
Thank you for taking care of us today. Your professionalism under this type of stress is remarkable. There were so many people waiting to be seen that we could feel the tension grow as time passed. It felt like we waited a long time to be …
We have been to Acute Care several times and they are ALWAYS amazing!!! We love that it is Veteran owned and the staff is phenomenal! ACE will always be our go to for urgent care needs!
The service was professional, efficient and they were so caring. Two of our kids and I had antibody testing done. The nurse and Dr Kaplan were so patient and especially kind to our scared kids. The process they have set up is done to ensure …
This place is wonderful! Very efficient and professional. They communicated each process and step, they were extremely kind, and Terry Jordan was beyond wonderful. She took the time to really listen and explain everything. I am so thankful …
The BEST Urgent Care in Columbus, Ga that I have been to thus far. Kind Staff and Amazing Doctors! Thank You All For Your Continued Service and Sacrifices🇺🇸🫡 …
Dr. Kaplan was very kind and thorough. He cared about what was going on with me and prescribed me medicine to clear up my medical problem. I’m grateful to have been treated here. Highly recommend Dr. Kaplan to my family, friends, and community.
Mandy is the rudest person I’ve ever came across in the clinic. Been waiting 30 mins around back, asked for an update. She completely cut me off; didn’t even try to see. There are four other cars here and no one has came out to assist anyone!! Won’t be coming here again
Called over the phone. Was told to come in for Covid testing. Came in and then was told to schedule an appt for a later time. Nothing wrong with that. But that’s something that should be communicated before I arrive. I live far. Other than …
Grateful to have been recommended this place for COVID (TREATMENT). Very professional and caring. I have asthma, and the doctor showed zero hesitation offering me all available medications with explanations for each. (My primary care …
The customer service is terrible! I stood in line for over an hour to get tested. I was about the 60th person in line, waiting to get tested. After standing in line , I get to the front only to be turned away again! Yesterday I was told to …
Excellent staff, from front office, our nurse and Doctor. Quick service. Elizabeth Miller PA, and our nurse great team, wonderful disposition. Got to the problem, fixed it and on our way. Highly recommend Acute Care.
By far the best in town. I was being treated in under 30 minutes from a walk in with Covid. Everyone was extremely professional. They immediately started treating me and had medications called in quickly to my pharmacy. Extremely courteous and great staff.
I went there to get seen for back pain that has worsen, it took a lot out of me just to get in the car but once I get there I was told they didn’t take my insurance. My issue is on their website it states they take caresource but when I got …
I came in around 1140 on a Sunday. There were 3-5 people in the waiting room, I was seen with 20mins of completing my paperwork. The staff was friendly, they had doughnut shop coffee 😁it was very well pleasant atmosphere. Emily Miller was …
My 17y/o son was injured at work and ACE is a provider for the work comp insurance. We went up to the desk and I tried to give the woman the details (I had everything I was given written down ahead of time). I was missing a phone number but …
The front desk staff is nice. Otherwise the place has gone down hill in terms of facility and staff since we were there last. It was evident by the filthy waiting and treatment rooms, the long wait (even though we were the only patient …
So far, not impressed. Cane in for a sinus infection and, of course, they want to test me for Covid when I’m don’t have a fever. I don’t necessarily have a problem with being tested, it’s that I have to sit in my car with a 30+ minute wait …
Very pleased with the care my 19 year old son received today. He had an injury to his knee that wasn’t an emergency, but needed to get checked out. As a nurse, I’m always paying attention to the details of care provision, and I try not to …
As a retired Army Soldier, it’s nice to have a clinic close by, as opposed to drive to Ft. Benning, GA for something as simply as the flu. I’ve been treated here I believe 4-5 times, and they’ve always taken good care of me. AATW!
These people are great. You can tell that they really care and want to help. There is no doctor speak. They actually listen and want to get to know the patient. They made me feel comfortable the second I walked through the door.
I highly recommend this center! My wife cut her finger really bad and we went here for assistance. We only waited about ten minutes and the PA-C John Jenkins is who helped us. He was very kind and extremely knowledgeable. He made sure my …
The PA and nurses are great, but the front office staff is awful. First they almost turned me away because I didn’t have exactly $1 on me to buy a mask. I offered to pay with card or a $20 but they “didn’t have change.” Once I pointed out …
So I came here to be treated for strep throat. There are literally only 4 cars in the parking lot. There are 3 of us waiting OUTSIDE to be tested for Covid. Haven’t even been seen yet and it’s already been about 30 minutes. Just me and two …
The doctor and staff at Acute Care were very professional and took excellent of of my daughter. The wait was not long, and the clinic was very clean. It’s great to have a place to care for our health care needs! Thanks again to the staff!
Not sure about the urgent care side but primary care is kind of a mess. Showed up for my appointment to be told oh it was cancelled someone was supposed to call you. Rescheduled and went to that, saw the provider and it was great! However, …
Depressing
Nice and friendly
Worst place ever.
super fast with no waiting…
Excellent Services. Highly Recommended it.
No one answers the phone. So frustrating!
This is the worst place you can get a corona test there
DOT Physical, great friendly staff.
The staff here great! Very prompt and professional!
The store is very organised and they have everything you want.
Really good service quick and fast very caring especially Nicole bishop
This place is amazing. Staff is incredibly nice and professional!
Dr. Kaplan and staff were friendly, informative, and helpful. Thank you
Absolutely the most caring and competent staff. I’m so grateful!
Great service. I love this place. Very blessed to have them in our community.
Trust them,They are the best. Thank you for all of you 🙏 …
Today i met a black doctor and an unfriendly nurse
Wonderful staff, nurses, PAs, and doctors! Thk u!
I use this team for drug screening and acute care. Great group and would not go anywhere else.
Thank you so much for helping my family get through Covid…. Y’all are the Best!!!
Great service.. very nice nurses and doctors. Will take care of you !
I received prompt, courteous, and professional treatment at ACE. I would definitely recommend.
Great team. Great facility. Strong knowledge base and I feel very comfortable in their care.
Great service and extremely nice staff and doctors. More organized than than my PCM and alot quicker service than MACH.
Went in for antibody test staff was awesome.
Thank you Emily Miller for taking good care of me. 😊 …
Great service and friendly staff!
The staff took great care of me and in a timely manner! Everyone is very friendly, I highly recommend!
Thank you acute care for your assistance. We were at our last straw and I thank you for coming through.You rock. Ms T, you are awesome.😊🙏 …
Love this place. Quick and easy. The nurse is a very kind gentleman. I would recommend this place for urgent care.
Staff was courteous and efficient. Spent time listening and explained my treatment, answered any questions I had.
Horrible response time. I’ve called multiple times, got disconnected after waiting on the phone, left messages with no response and will never use or recommend this facility. Zero concern for patient.
Friendly staff, great location. Seen promptly.
PA Melissa was professional, knowledgeable and made me feel very comfortable and well cared for.
They were fast and treated me aggressively. I wouldn’t use any other emergency clinic.
This office is so polite and courtesy and the nurses are so sweet and the doctor understood my pain that I was having explained everything to me and made me feel very comfortable EVERY ACUTE CARE SHOULD TAKE LESSONS FROM THIS PLACE 😊 ❤ I will always come here always …
Jakenyia went above and beyond today. She has helped me so much to feel better. THANK YOU Jakenyia!! I mean it from the bottom of my heart. There are not enough Thank You’s in the world for my gratitude. I will definitely return. If I could leave more than 5 stars I would!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Fantastic folks. Never had one bag experience. I wish they could be my primary care doctors. Thank you for always taking care of me!
I can not say enough good things about the staff here. I came here on a Sunday concerned about the attitude I would receiv . Well all I can say is wow from the front desk and through out the whole visit they were 110% only interested in getting me well. I will recomend this place to everyone I know.
Professional and courteous staff. I was really impressed with how quickly they took care of my pre-employment drug screening.
I was seen here today and the staff was so considerate and caring. I was very sick and they took me right back. This is the kind of care we need here! I will use this clinic for certain!!
They was very friendly staff and the owner went out of their way to make sure my family tested and treated i would highly recommend this place to every one i know for the best experience with urgent care this should be your number one place to go thanks for all ya do.
I initially had 5 stars for this place but I really have to change that. I’ve been here at least a handful of times over the past few years trying to give it a chance after having a great experience the first time around but the level of care and kindness has gone way down.
my name is hub davis,i went in yesterday am.the lady dr who helped me was in severe pain!!!! this dr took her time,and figured out the problem.and treated me. I want to thank her so much,im a little better today,but ive been to other drs, …
I visited Acute Care Saturday morning. The staff was friendly and respectful. I will definitely return and recommend to others.
I’ve been in twice for a Covid rapid test and they get me in and out pretty quickly. They are kind and knowledgeable.
Very rude, was sent from my job to get tested for Covid and the nurses had very nasty attitudes. We could hear them over talking about how they didn’t want to be here very unprofessional.
As a local employer it is great to know that there is a place I can trust for drug screenings in Columbus GA. Their facility is very functional by design, the prices are great for the service, the staff is VERY professional, and is Veteran owned /managed . What else can you ask for?
NO EMPLOYEES WEARING FACE MASKS. Clean facility, polite receptionist, but not a single healthcare provider wearing a face mask (visited in early September 2020). Just a heads up. …
My doctor listen to all my pain problems did a ekg, blood work to ensure all basis were cover. Now that’s what I call a real doctor. Who?????? DR Parrado🙂 and his nurse🙂. …
I had to go in to get a Covid test for travel. The service was quick and easy, and everyone was friendly. 3 stars for it being $150 to get it done.
Had a appointment today at 11, arrived at 10:30 filled out the paper work paid the co-pay. Still sitting in waiting room at 12 havnt even been seen and no staff was informing me of anything. Cancelled my appointment , and am extremely PO with this clinic.
Front desk friendly. PA NOT HELPFUL at all.. more or less just said call your own doctor . Had very bad ear pain and nerve. Pain.behind ear ,Congested. Very unhappy with them. Still in pain.
Edit; owner reached out to me to come back and she would see me herself. Went above and beyond to fix problem!!! Will definitely be back for future problem!!! Thanks so much, Ace!!! …
Doctor terry Jordan and her staff are the best her office manager called me today and said I had been charged to much on a couple of visits and they were refunding me my over payments it’s such a pleasure to find a acute care that not only gives great care but is so honest thank you so much doc for running such a great business
Very professional and helpful staff! Dr. Kim is amazing and made me feel at ease. She listened and answered all my questions. Very pleasant experience.
I was here for a pre employment Covid screening and was told to wait until I hear my name, it was raining but people were getting out of their vehicle because they couldn’t hear their name being called, no mic or anything of the sort being …
Ive been multiple times during the pandemic to get tested. The staff has been wonderful every single time. Much appreciated during a time like this. Thank you.
I recently visited Acute Care Emergence located at 7901 Veterans Pkwy. I called around 9am to try and schedule a same day appointment. Mandy and the staff were fast and friendly.
James S
My husband came to the clinic in person to ask for an appointment since they never answer phone calls and they said they will call him is over a month and nothing and he has no more refills for his heart medicine.
Everyone was so sweet and helpful. Pharmacy right across the street is very convenient. Very good with kids. So much faster than going to after hours care at Martin Army. Very clean office too.
Great place. Always courteous and professional. Have been here several times. Would recommend to anyone with an acute illness.
Had a physical scheduled at 10:30. Was sent here by NAF because of COVID and not Martin Army where I am usually sent. Got there 10:15 was brought back to the back until 11:30 and then waited in a room for another 30 minutes for what I will …
This place is wonderful and the staff is great.
I have tried for two days and a night even going online to reserve a slot. Every time it would not let me make an appointment/spot. Either says we are closed try again at another time or time slot may be booked try a different time but It doesn’t give any other times. Please fix your site. It’s so frustrating when you are sick.
Staff was very attentive and Drs listened and explained their treatment. In an out fairly quickly. Recommend using when you cannot get in to your primary care Dr.
My child has been sick for over a month. I have taken her to 5 different Dr or hospital places. The PA at this establishment is very thorough and tries everything to find out what is wrong with her patient. She is awesome.
Always a great place to go. I was seen quickly and out the door. From the young man at the desk to the nurse then the Dr. they were all very caring and quick to get me treated. Thank you all
Very disappointed! After waiting 2 hours in their waiting area, My daughter came in with a major cough and head and chest cold, I requested antibiotics to help prevent anything developing from drainage (having 5 daughters I know the …
I work at local hospital from out of state. I came down with what I thought could be covid, I had minor symptoms with a fever. T. Jordan PA saw me in the parking lot and was very attentive. She assualted me 🙂, I mean swabbed me for covid …
Great experience here, would definitely recommend coming here. The whole staff was very caring and nice. Also the FNP, Lauren Bursey was very attentive and knowledgeable. She walked me thru all the medications she was prescribing and made …
ACE is doing something right, something other healthcare facilities need to emulate. They’ve taken care of my family members with Covid. They’ve taken care of me and my husband when we were sick. They seem to cut through the BS and red tape and get to the heart of the problem and CARE for their patients. Do what they’re doing!
Today, Terri went above and beyond to help my mother while I was trying to manage care from out of state. She was kind, communicative, professional and on a Sunday at late notice, she was so kind to help. As an owner, she clearly knows …
I was seen very quickly, and everyone was incredibly friendly. Stephanie and Kari were great. I couldn’t have asked for a better experience! The staff has always been helpful when I’ve called or come in to be seen.
I was encouraged to come here by all the great reviews and the fact that my husband has met the owner and operator before and has always said that is where he would go if he ever needed an urgent care. I have been having extreme fatigue, …
Terri Jordan and the staff at Acute Care are absolutely Amazing!!! They have a great system set up for Covid testing. Also, the medicine helped right away!!! Terri, you are the Best!!!
I have been in the medical field for 28 years. I have worked in urgent cares, clinics, doctor offices and hospitals, I have never seen an office that move so slow. It was only 2 patients in the waiting area and it took so long ! However, …
UNRELIABLE and UNPROFESSIONAL!! STAY AWAY!!
Terri, the owner, is a nice person. Her team is a total failure and will …
The attitudes there were very rude. Everyone, except the sweet red headed nurse who was very kind, acted as if they didn’t care about anything. When we finally got with the PA … his attitude was also nonchalant. He asked about 2 questions …
Ace acute care has been amazing throughout this pandemic! They have provided rapid covid testing results to us quickly and have provided the best care to our employees. We have been grateful to have them as a resource for rapid covid …
Went there today to get a covid test, place was in absolute chaos. Staff not wearing ppe, gathering driver licenses and going back in office then giving them out without gloves. If u didnt have covid before you came, u will probably get it …
I arrived at 8 am for employer mandated Covid testing. Told to switch lines 4 different times. Every time a different person came outside we were told we were in wrong line. Received my test finally at 12:30 pm but it is now 3:15 the …
My first experience with this facility. I had to get myself and family tested and arrived on a Sunday, which the tech explained they dont usually test on weekends. I explained that i was told otherwise and that their recordings alluided to …
If I could give 0 stars, I would. Please stay away from this place. I came here to get tested on a Sunday, I was told it would take a couple days to get my results back. I called back 3 days later and now they need 5 days. Called back 5 …
We have been treated here several times. Workers Comp, illness, school athletic physicals, COVID testing, etc. ACE employees are always friendly & I always receive excellent care (even on the weekends). Our latest visit for rapid results …
Great experience, they listened and answered all of my questions. Great job to all of the staff.
This pandemic is scary. Covid hit my family this week. Every call was returned quickly to answer my frantic questions. Testing went so smoothly, and the medicine made us feel better immediately. Terri and Mandy, you guys are amazing!
Staff was professional and service was great on Tuesday August 23, 2022. I would recommend.
Mrs.Mandy was amazing and very helpful! The staff was amazing and would highly recommend.
Had to get tested for Covid for work. They made sure to fit me in due to working with first responders. A few other first responders came in just after me and same thing. They were extremely nice even though they were crazy bus and the …
I would be very careful going to this place. I went to get tested for Covid and my insurance company was billed for 30 minute New Patient office visit as well as the testing. I was literally there 5 minutes to be swabbed by a nurse and …
My wife had a bad experience at this facility today. After talking with her and listening to some of her concerns I can see why. First, I understand Covid has everyone on high alert and changes have been made in order to facilitate a safe …
Have had to take my mom twice within the last three weeks. Each time the staff was friendly and the healthcare providers both nurses doctors and PAs have been very professional and attentive. Had a slight mix up with medication that didn’t …
Where to start? I went into the office today at 11 for an appointment for a suspected sinus infection. They informed me I would have to be Covid tested before seeing a physician. After waiting 1.5 hours for the Covid test and negative …
Unprofessional. Not punctual at all. One of the nurses showed up 3 minutes before the eight o’clock COVID-19 screening. They failed update their walk-in COVID-19 schedule. There was a line 50 people long, symptomatic patients at that. The …
My wife and I had to get a virus test done before we were to fly to a Middle East country that required the co-vid test and it had to be less than 96 hours old. …
Extremely friendly and informative. They listened to my concerns and quickly addressed what was happening and ensured my prescriptions were sent to pharmacy of choice. Everything seemed clean and well maintained.
I came for a physical for employment, and it took over 2 hours to get called in
Ace urgent care facility is conveniently located; perfectly situated across from a pharmacy. The staff was very professional and friendly. The nurse practitioner was very thorough and clear with my concerns. I was very pleased with the care that I received here.
Edited with response to owner:
No need to go to the ER as I was not a medical emergency. I’m not sure why you are suggesting that.. Went to another doc office that was kind and listened and …
I’ve been feeling bad and was scared I had the coronavirus, so I chose to come here to get tested. From the moment I arrived, I felt cared for and the whole process wasn’t hard at all. I recommend coming here to everyone who needs to get …
I am disappointed on how this clinic handled the influx of people needing to get tested for COVID. When I arrived here, there were 3 long lines; one to the left of the building, another to the right and a shorter line at the front door. …
I had a horrible experience and they (someone) took down my review that was a page long…
wonder how they did that!!!!!!! …
So thorough, nice and helpful! Highly recommend!!!!! 10/10
I will recommend this place to everyone I come in contact with!! Tested positive for Covid Monday September 20 ,2020 treated with upmost care and compassion. They had immediate reactions with the best cocktail of medications to get Covid …
Brought my daughter in on 10/6. Only nice person there was the nurse who treated her. Doctor was descent. Rushed the visit. End of day. Closed to closing time. Go figure. Checked her throat saw it was red said it could be STREP. Swabbed her …
Ace along with all the other urgent care providers are on the front lines of this virus! J.Kaplan MD after his long hard day with so many patients made sure to answer my concerns and went above and beyond to provide my husband and I the …
Unprofessional with poor communication
I came in on a Sunday with my wife accompanying me. After the nurse had seen me, …
This place was a GOD SEND to me! I was in so much pain with Corona and then pneumonia so bad I was to the point of going to the Hospital. I was told by my doctor in Newnan to “tough it out” as there was nothing they could do. These people …
I have been tested for COVID twice at this ACE & both times they were extremely nice and I didn’t have to wait for forever. The second time, they were near closing time & still helped me out! Nothing but good things to say about the people & facility!
Excellent services. Veteran-owned with a special focus on Veterans. Highly recommend to all. Professional staff providing responsive medical services. Cannot say enough about Terri Jordan … very passionate about what she provides to her patients and customers. Make ACE your #1 choice. You will not be disappointed
I took my mom in Sunday 12/27 to the acute care. The vast majority of the staff was very professional and polite. No complaints there. …
Great experience. I only go here for any emergency needs. I’ve always had a great experience. Always in and out within an hour. I had a issue with my RX and within a couple of hours Terry Jordan called me and had it fixed and taken care of. I highly recommend these guys.
My boyfriend and I came in today because of an injury. They came to the conclusion that an x-ray was needed so I stayed in the room while he had those done. While I was waiting, the door was left open and I heard several nurses (front desk) …
ACE has supported our company and my family through the COVID pandemic. Led by Dr. Terry Goodman Jordan this staff is amazing! They remain flexible and adaptive to the needs of the community. They were the first clinic locally to provide …
Thank you for taking care of us today. Your professionalism under this type of stress is remarkable. There were so many people waiting to be seen that we could feel the tension grow as time passed. It felt like we waited a long time to be …
We have been to Acute Care several times and they are ALWAYS amazing!!! We love that it is Veteran owned and the staff is phenomenal! ACE will always be our go to for urgent care needs!
The service was professional, efficient and they were so caring. Two of our kids and I had antibody testing done. The nurse and Dr Kaplan were so patient and especially kind to our scared kids. The process they have set up is done to ensure …
This place is wonderful! Very efficient and professional. They communicated each process and step, they were extremely kind, and Terry Jordan was beyond wonderful. She took the time to really listen and explain everything. I am so thankful …
The BEST Urgent Care in Columbus, Ga that I have been to thus far. Kind Staff and Amazing Doctors! Thank You All For Your Continued Service and Sacrifices🇺🇸🫡 …
Dr. Kaplan was very kind and thorough. He cared about what was going on with me and prescribed me medicine to clear up my medical problem. I’m grateful to have been treated here. Highly recommend Dr. Kaplan to my family, friends, and community.
Excellent staff and facility. Prompt diagnosis of sinus infection. Meds worked within an hour lof taking. Also Covid test prompt results. …
Mandy is the rudest person I’ve ever came across in the clinic. Been waiting 30 mins around back, asked for an update. She completely cut me off; didn’t even try to see. There are four other cars here and no one has came out to assist anyone!! Won’t be coming here again
Called over the phone. Was told to come in for Covid testing. Came in and then was told to schedule an appt for a later time. Nothing wrong with that. But that’s something that should be communicated before I arrive. I live far. Other than …
Grateful to have been recommended this place for COVID (TREATMENT). Very professional and caring. I have asthma, and the doctor showed zero hesitation offering me all available medications with explanations for each. (My primary care …
The customer service is terrible! I stood in line for over an hour to get tested. I was about the 60th person in line, waiting to get tested. After standing in line , I get to the front only to be turned away again! Yesterday I was told to …
Excellent staff, from front office, our nurse and Doctor. Quick service. Elizabeth Miller PA, and our nurse great team, wonderful disposition. Got to the problem, fixed it and on our way. Highly recommend Acute Care.
By far the best in town. I was being treated in under 30 minutes from a walk in with Covid. Everyone was extremely professional. They immediately started treating me and had medications called in quickly to my pharmacy. Extremely courteous and great staff.
I went there to get seen for back pain that has worsen, it took a lot out of me just to get in the car but once I get there I was told they didn’t take my insurance. My issue is on their website it states they take caresource but when I got …
I came in around 1140 on a Sunday. There were 3-5 people in the waiting room, I was seen with 20mins of completing my paperwork. The staff was friendly, they had doughnut shop coffee 😁it was very well pleasant atmosphere. Emily Miller was …
My 17y/o son was injured at work and ACE is a provider for the work comp insurance. We went up to the desk and I tried to give the woman the details (I had everything I was given written down ahead of time). I was missing a phone number but …
The front desk staff is nice. Otherwise the place has gone down hill in terms of facility and staff since we were there last. It was evident by the filthy waiting and treatment rooms, the long wait (even though we were the only patient …
So far, not impressed. Cane in for a sinus infection and, of course, they want to test me for Covid when I’m don’t have a fever. I don’t necessarily have a problem with being tested, it’s that I have to sit in my car with a 30+ minute wait …
Very pleased with the care my 19 year old son received today. He had an injury to his knee that wasn’t an emergency, but needed to get checked out. As a nurse, I’m always paying attention to the details of care provision, and I try not to …
As a retired Army Soldier, it’s nice to have a clinic close by, as opposed to drive to Ft. Benning, GA for something as simply as the flu. I’ve been treated here I believe 4-5 times, and they’ve always taken good care of me. AATW!
These people are great. You can tell that they really care and want to help. There is no doctor speak. They actually listen and want to get to know the patient. They made me feel comfortable the second I walked through the door.
I highly recommend this center! My wife cut her finger really bad and we went here for assistance. We only waited about ten minutes and the PA-C John Jenkins is who helped us. He was very kind and extremely knowledgeable. He made sure my …
The PA and nurses are great, but the front office staff is awful. First they almost turned me away because I didn’t have exactly $1 on me to buy a mask. I offered to pay with card or a $20 but they “didn’t have change.” Once I pointed out …
So I came here to be treated for strep throat. There are literally only 4 cars in the parking lot. There are 3 of us waiting OUTSIDE to be tested for Covid. Haven’t even been seen yet and it’s already been about 30 minutes. Just me and two …